MAS - Ngen, LLC - GS35F490CA

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Multiple Award FSC Group, Part, and Section Industrial Group (as applicable)– IT or Information Technology Category FSC Class(es)/Product code(s) and /or Service Codes (as applicable) DA01

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

CONTRACT NUMBER: GS-35F-490CA

CONTRACT PERIOD: September 15, 2015 – September 14, 2025

(202) 550-2782 Website: www.ngen.com

CONTRACTOR’S ADMINISTRATION SOURCE: Terry Speigner

(202) 550-2782 Email: TLS@ngen.com

BUSINESS SIZE: Small Disadvantage Business, CUSTOMER INFORMATION:

Jr. Help Desk $59.50

1c. HOURLY RATES (Services only):

Jr. Help Desk $59.50

2. MAXIMUM ORDER*: $500,000.00

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contractor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100.00

4. GEOGRAPHIC COVERAGE: 50 states, Washington, DC,

5. POINT(S) OF PRODUCTION: None

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: NET 30 – Information for ordering offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY: Specified per task order.

10b. EXPEDITED DELIVERY: Negotiated at the task order level.

10c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are available. Contact the Contractor for rates.

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Same as contractor

12b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: Same as contractor

14. WARRANTY PROVISION: Standard Commercial Warranty

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance for Professional Services): Section 508 compliance information on the following website address (URL): [http://www.NGEN.com

23. DUNS NUMBER: 796628162

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.

LABOR CATEGORY DESCRIPTIONS

Labor Category Descriptions

Program Manager

Minimum/General Experience: Ten (10) years of program or project management experience and a graduate degree in Business Administration or related area or 14 years of program and project management experience and an undergraduate degree in a related field of study.

Functional Responsibility: Responsible for the planning and execution of all activities related to multiple contracts or delivery orders. Performs a variety of different actions and activities in support of multiple projects related to one or more programs. Functional duties are to plan, direct, organize, control, and coordinate technical efforts, contractor manpower and team activities including general administration and overall program control.

Minimum Education: A minimum of a BA/BS degree in a related discipline is required.

Project Manager

Minimum/General Experience: Must have at least 8 years of relevant work experience and a BA/BS degree in a related field of study or 12 years of relevant work experience and an undergraduate degree in a related field of study.

Functional Responsibility: Responsible for the planning and execution of all activities related to a contract delivery order in functional areas such as IT project management, earned value management, systems design, development, implementation and operations, independent validation and verification, human resources management and operations, contract administration or finance and budget. Ensures that all personnel assigned to projects meet government qualification standards and receive necessary training.

Minimum Education: A minimum of a BA/BS degree in a related discipline is required. A graduate degree is preferred.

Subject Matter Expert

Minimum/General Experience: Six (6) years of relevant technical experience. Advanced degree may substitute for years of experience.

Functional Responsibility: Defines the problem and analyzes and develops plans and requirements in the subject matter area for moderately complex to complex systems. Coordinates and manages the preparation of analysis, evaluations, and recommendations for proper implementation of programs and systems specifications in the following specialties: information systems architecture, networking, telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation.

Minimum Education: Master’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. Two years of experience may be substituted for each year of college leading to the required degree.

Senior Computer Software Integration Analyst

Minimum/General Experience: Eight (8) years of relevant experience working in such areas as software integration, systems analysis, systems design, functional requirements analysis, testing, systems implementation, architectural design and infrastructure or systems operation and maintenance.

Functional Responsibility: Serve as a technical lead on a number of tasks or subtasks simultaneously in one or more of the life cycles of IT Systems Development.

Minimum Education: Must have an MS/MBA degree in computer science, information management, decision science or similar field.

Senior Computer Specialist

Minimum/General Experience: Eight (8) years of experience with ears of PC hardware experience, including internal PC and laptop component replacement, installing and configuring Windows XP & 7, and POS hardware and software support.

Functional Responsibility: Provide daily help desk support for stores and end users with a focus on providing outstanding customer service. Troubleshoot and repair issues with PC hardware and software, printers/copiers, and phones. Setup and configure new computers and new users. Provide phone support for Store POS, Water Test PC, WAN, and phone line issues. Handle escalated issues quickly and effectively to get down stores back up and running as quickly as possible.

Minimum Education: BA or BS in a related field.

Computer Specialist

Minimum/General Experience

Four (4) years of experience with ears of PC hardware experience, including internal PC and laptop component replacement, installing and configuring Windows XP & 7, and POS hardware and software support.

Functional Responsibility: Provide daily help desk support for stores and end users with a focus on providing outstanding customer service. Troubleshoot and repair issues with PC hardware and software, printers/copiers, and phones. Setup and configure new computers and new users. Provide phone support for Store POS, Water Test PC, WAN, and phone line issues. Handle escalated issues quickly and effectively to get down stores back up and running as quickly as possible.

Minimum Education: BA or BS in a related field.

Senior Computer Systems Analyst

Minimum/General Experience: Must have at least 8 years of relevant experience working in such areas as systems analysis, systems design, functional requirements analysis, testing, systems implementation, architectural design and infrastructure or systems operation and maintenance.

Functional Responsibility: Serve as a technical lead on a number of tasks or subtasks simultaneously in one or more of the life cycles of IT Systems Development.

Minimum Education: Must have an MS/MBA degree in computer science, information management, decision science or similar field.

Junior Computer Systems Analyst

Minimum/General Experience: Must have at least 2 years’ experience assisting in the use of mathematical, statistical, econometric or other scientific methods and techniques in analyzing routine problems of a management or technical nature

Functional Responsibility: Collects and evaluates data and information to support recommended courses of action or proposed solutions.

Minimum Education: A minimum of a BA/BS degree is required.

Senior Computer Systems Programmer

Minimum/General Experience: Must have two (2) years of IT experience, including at least one (1) year of experience in programming.

Functional/Responsibility: Uses sound software engineering principles to ensure that developed code is modifiable efficient, reliable, understandable, and fault tolerant. Codes and tests software based upon software specifications and designs. Provides software process management and control throughout the coding portion of the software development process.

Minimum Education: Bachelor’s degree in a related discipline.

Computer Systems Programmer

Minimum/General Experience: Must have two (2) years of IT experience, including at least one (1) year of experience in programming.

Functional/Responsibility: Uses sound software engineering principles to ensure that developed code is modifiable efficient, reliable, understandable, and fault tolerant. Codes, and tests software based upon software specifications and designs. Provides software process management and control throughout the coding portion of the software development process.

Minimum Education: Bachelor’s degree in a related discipline.

Senior Computer Programmer

Minimum/General Experience: Five (5) years of experience in programming. Formal training in programming. At least 5 years of applicable experience as an applications programmer on large-scale information technology systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives. Demonstrated ability to lead and manage others. Demonstrated ability to work independently or under only general direction.

Functional Responsibility: Codes, tests, and debugs new software or enhancements to existing software. Performs maintenance on existing software products and contributes knowledge of business applications. Writes programs according to specifications needed. Works with the technical staff to understand problems had with software and then resolve them. Resolves customer complaints with the software and responds to suggestions for improvements and enhancements. Also, assists in the development of software user manuals.

Minimum Education: BS in a technical field. Master’s degree preferred.

Junior Computer Programmer

Minimum/General Experience: Two (2) years of experience in programming. Formal training in programming, which may include a Bachelor’s degree or formal computer training. Demonstrated ability to work with a team and with only general direction.

Functional Responsibility: Works with senior programmers to code, tests, and debugs new software or enhancements to existing software. Performs maintenance on existing software products and contributes knowledge of business applications. Writes programs according to specifications needed. Works with the technical staff to understand problems had with software and then resolve them. Resolves customer complaints with the software and responds to suggestions for improvements and enhancements. Also, assists in the development of software user manuals.

Minimum Education: BA, or BS in a technical field.

Senior IT Professional

Minimum/General Experience: Ten (10) years of experience in IT.

Functional Responsibility: Responsible for the development of program and system specifications based on requirements obtained from end-users. Supervises Software Developers and manages other deliverables for system and subsystem development.

Minimum Education: BS or BA; MA preferred.

Database Manager

Minimum/General Experience: Five (5) years of experience in database administration or technical environments which meet the specific statement of work for which services will be provided. Familiarity with standard concepts, practices, and procedures within the area of database administration.

Functional Responsibility: Performs the design, development, implementation, and maintenance of large relational and/or distributed databases. Develops database requirements from operational documentation and user inputs. Provides technical guidance in the selection, implementation, and deployment of databases and their architecture. Manages the development of database projects. Provides highly technical expertise in the use of relational databases. Evaluates and recommends available database technologies and products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications.

Minimum Education: BA or BS. Master’s degree preferred.

Senior Database Management Specialist

Minimum Experience: Minimum ten (10) years of applied experience.

Functional Responsibility: Designs, implements, and maintains complex databases with respect to access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Maintains database dictionaries, monitors standards and procedures and integration of systems, through database design.

Minimum Education: BA/BS in a related field. A Master’s degree in a related field may be substituted for one year's progressive experience.

Junior Database Management Specialist

Minimum Experience: Eight (8) years of applied experience.

Functional Responsibility: Designs, implements, and maintains complex databases with respect to access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Maintains database dictionaries, monitors standards and procedures and integration of systems, through database design.

Minimum Education: BA/BS in a related field. A Master’s degree in a related field may be substituted for one year's progressive experience.

Senior Systems Engineer

Minimum/General Experience: Two (8) or more years of experience in the design, implementation, and support of Ethernet LANs operating on Novell NetWare, Microsoft Windows, or UNIX operating systems. Requisite skills include thorough knowledge of Ethernet 10/100Base-T, Frame Relay, the TCP/IP protocol, UTP wiring standards and multiprotocol routing technologies. Excellent communication and project management skills a must along with very strong network design, operation, and maintenance capabilities. Hands-on experience with servers, switches and routers is required.

Functional Responsibility: Managing all aspects of server migrations to implement a complete IP based address management solution. Designing, installing, configuring, maintaining, and upgrading office(s), client office(s), or technology cluster local area networks. Ensuring servers are designed, implemented, and configured in the most efficient method. Analyzing requirements and producing detailed project plans for the implementation of LAN based applications. Managing technical tasks and resources assigned to specific projects.

Minimum Education: BS Computer Science or Electrical Engineering

Systems Engineer

Minimum/General Experience: Two (2) or more years of experience in the design, implementation, and support of Ethernet LANs operating on Novell NetWare, Microsoft Windows, or UNIX operating systems. Requisite skills include thorough knowledge of Ethernet 10/100Base-T, Frame Relay, the TCP/IP protocol, UTP wiring standards and multiprotocol routing technologies. Excellent communication and project management skills a must along with very strong network design, operation, and maintenance capabilities. Hands-on experience with servers, switches and routers is required.

Functional Responsibility: Managing all aspects of server migrations to implement a complete IP based address management solution. Designing, installing, configuring, maintaining, and upgrading office(s), client office(s), or technology cluster local area networks. Ensuring servers are designed, implemented, and configured in the most efficient method. Analyzing requirements and producing detailed project plans for the implementation of LAN based applications. Managing technical tasks and resources assigned to specific projects.

Minimum Education: BS Computer Science or Electrical Engineering

Senior Systems Analyst

Minimum/General Experience: Must have 6 years of IT experience, including at least 3 years of experience in programming.

Functional/Responsibility: Uses sound software engineering principles to ensure that developed code is modifiable efficient, reliable, understandable, and fault tolerant. Codes, and tests software based upon software specifications and designs. Provides software process management and control throughout the coding portion of the software development process.

Minimum Education: Bachelor’s degree in a related discipline.

Senior Information Technology Architect

Minimum/General Experience: Eight (8) years of experience in information technology, including four years of specialized experience in numerous, highly specialized IT disciplines involving a wide range of hardware/software solutions. Two years of experience in project management/task leader positions in a business information systems development or implementation project. May have expert credentials or be recognized as an authority.

Functional Responsibility: An individual very knowledgeable in all aspects of IT; evaluates and assesses information technology systems and provides information technology solutions/recommendations. Provides analytical and technical support in the assessment of employed or proposed systems. Provides highly technical and specialized guidance and leads the actual development of technology solutions. Performs elaborate analyses and studies. Works independently or as a member of a team. May serve as Project Manager providing technical and administrative direction for personnel performing software development tasks. Demonstrates very good oral and written communications skills.

Minimum Education: BA or BS in a related field.

Senior Information Technology Planner

Minimum/General Experience: Eight (8) years of experience in IT or network management.

Functional Responsibility: Apply various engineering design, build processes, and network operations and support processes as needed; map processes and inter-linkages. Coordinate with operations, sales and other departments in the company. Vendor management and integrating vendor support into technical and process functions of the engineering organization. Provides overview of telecom networks (Ethernet, IP, SONET, switching, fiber optic, microwave, satellite and other access networks including GPON), the technologies, process and systems used to engineer, design, build and operate such networks. Evaluates new technology, analyzes trends, identifies resource needs, and develops the integration of technical activities.

Minimum Education: BA or BS in a related field.

Help Desk Manager

Minimum/General Experience: Eight (8) years of experience in a related field.

Functional Responsibility: Responsible for overseeing the reporting process for tracking program performance, creating statistical reporting on operations, accounts payable and accounts receivable processing and other duties as assigned.

Minimum Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Senior Help Desk Specialist

Minimum/General Experience: Five (5) years of experience in a related field.

Functional Responsibility: Responsible for tracking program performance, creating statistical reporting on operations, accounts payable and accounts receivable processing and other duties as assigned.

Minimum Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Junior Help Desk Specialist

Minimum/General Experience: Two (2) years of experience in a related field.

Functional Responsibility: The Help Desk Specialist is responsible for tracking program performance, creating statistical reporting on operations, accounts payable and accounts receivable processing and other duties as assigned.

Minimum Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Systems Administrator

Minimum/General Experience: Four (4) years working as a systems administrator, or similar role.

Functional Responsibility: Maintain and continually improve wired and wireless networks.

OSX Server, Windows Server and Linux Server maintenance and installation. Use a customer-centric approach to managing desktop support while delivering projects on time and on budget.

Minimum Education: BA or BS in an IT or technical field.

Senior Computer Security Systems Specialist

Minimum/General Experience: Eight (8) or more years of network experience, of which at least four years must be specialized experience in computer security.

Functional Responsibility: Designs, analyzes and programs hardware and software tools to provide innovative solutions to complex systems security issues. Also applies high analytical skills and techniques in the examination of various digital and analog signals. Analyze and define security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements and Shares responsibility for the implementation and development of the MLS. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analysis and risk assessment. Provide training and daily supervision and direction to staff. Also may be required to serve as task leader.

Minimum Education: Bachelor’s Degree in Computer Science, Engineering or related field.

Computer Security Systems Specialist

Minimum/General Experience: Eight (8) or more years of network experience, of which at least four years must be specialized experience in computer security.

Functional Responsibility: Performs risk analysis and risk assessment. Provide training and daily supervision and direction to staff. Also, may be required to serve as task leader.

Minimum Education: Bachelor’s Degree in IT, engineering, or a related field.

Data Security Specialist

Minimum/General Experience: Eight (8) or more years of network experience, of which at least four years must be specialized experience in computer security.

Functional Responsibility: Designs, analyzes and programs hardware and software tools to provide innovative solutions to complex systems security issues. Also applies high analytical skills and techniques in the examination of various digital and analog signals. Analyze and define security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements and Shares responsibility for the implementation and development of the MLS. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analysis and risk assessment. Provide training and daily supervision and direction to staff. Also may be required to serve as task leader.

Minimum Education: Bachelor’s Degree in Computer Science, Engineering or related field.

Systems Security Specialist

Minimum/General Experience: Eight (8) or more years of network experience, of which at least four years must be specialized experience in computer security.

Functional Responsibility: Designs, analyzes and programs hardware and software tools to provide innovative solutions to complex systems security issues. Also applies high analytical skills and techniques in the examination of various digital and analog signals. Analyze and define security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements and Shares responsibility for the implementation and development of the MLS. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analysis and risk assessment. Provide training and daily supervision and direction to staff. Also, may be required to serve as task leader.

Minimum Education: Bachelor’s Degree in Computer Science, Engineering or related field.

Internet/Intranet Site Developer Senior

Minimum/General Experience: Ten (10) years of experience in a related field.

Functional Responsibility: Responsible for the development of program and system specifications based on requirements obtained from end-users. Designs, codes, tests, and documents of complex software and software systems from developed specifications. Supervises Software Developers and manages other deliverables for system and subsystem development.

Minimum Education: BS or BA; master's preferred.

Senior Systems Architect

Minimum/General Experience: Eight (8) years of experience.

Functional Responsibility: Oversees systems Architect to determine cost-effective development solutions. Communicates with offshore and on-shore development resources to ensure all business requirements and client needs are met.

Minimum Education: BS or BA in a related field.

Systems Design Architect

Minimum/General Experience: Two (2) or more years of experience designing logical data models, designing and reviewing data management processes, and designing data warehouses and data marts. Must be proficient in normalized and dimensional form schema design. Must understand concurrency control and transaction processing. Must be skilled in using data modeling tools and fluent in SQL, have experience with relational databases and have some familiarity with object oriented and object relational databases.

Functional Responsibility: Design logical data models for databases. Works with business process engineers and customer to define data and database requirements. Works with database administrator to implement the logical data model.

Minimum Education: BS Computer Science

Systems Design Engineer

Minimum/ General Experience: Four (4) years of experience in systems design or a similar IT role.

Functional Responsibility: Responsible for conducting functional and performance validation, power analysis and performing electrical conformance characterization across process, voltage, temperature corners. Responsibilities also include test plan development, test automation and test report generation; issue debugging and resolving.

Minimum Education: BA or BS in computer science, IT, or a related field.

Senior IT Auditor

Minimum/ General Experience: Five (5) years of experience of professional experience in business, accounting, or a related field.

Functional Responsibility: Assesses and advises on the financial management, financial planning, and budgeting for projects. Provides functional strategies and approaches. Analyzes functional requirements and provides design/configuration recommendations.

Minimum Education: BA or BS.

Five (5) years of progressively responsible relevant work experience in IT Auditing.

Senior Risk Assessment Consultant

Minimum/ General Experience: Five (5) years of experience of professional experience in business, accounting, or a related field.

Functional Responsibility: Assesses and advises on the financial management, financial planning and budgeting for projects. Provides functional strategies and approaches. Analyzes functional requirements and provides design/configuration recommendations.

Minimum Education: BA or BS.

Senior Business Process Consultant

Minimum/ General: Five (5) years of work experience in the financial industry. Education Requirements: BS in Business Accounting, Finance, or Related field.

Function/Responsibilities: The Financial Consultant works with end user groups to evaluate and solve technical and business problems. Develops program specification and test plan documentation for custom software projects. Analyzes, designs, and implements system changes. Conducts formal and informal training classes on a variety of subjects and software. Familiar with a variety of the field's concepts, practices, and procedures.

Minimum Education: B.A. in science or engineering. Three (3) years of applicable experience. MA preferred.

Network Manager

Minimum/General Experience: Ten (10) years of experience analyzing, identifying and resolving complex network hardware, circuit, and transmission logic problems. Experience in the design, installation and acceptance testing of complex high-speed networks.

Functional/Responsibility: Designs and coordinates the installation and acceptance testing of the system network. Monitors network hardware operations to ensure properly set configuration options. Plans implementation of enhancements and upgrades to the network; performs cost/benefit studies of network configurations and recommends enhancements; directs acquisition, installation, and testing of network hardware; advises network users of hardware requirements, configurations, and limitations; and isolates, resolves, or circumvents network problems. Applies the principles of assessing and analyzing network transmission application to resolve reported malfunctions.

Minimum Education: B.A. in science or engineering. Three (3) years of applicable experience. MA preferred.

Senior Network Engineer

Minimum/General Experience: Eight (8) years of experience analyzing, identifying and resolving complex network hardware, circuit, and transmission logic problems. Experience in the design, installation and acceptance testing of complex high-speed networks.

Functional/Responsibility: Designs and coordinates the installation and acceptance testing of the system network. Monitors network hardware operations to ensure properly set configuration options. Plans implementation of enhancements and upgrades to the network; performs cost/benefit studies of network configurations and recommends enhancements; directs acquisition, installation, and testing of network hardware; advises network users of hardware requirements, configurations, and limitations; and isolates, resolves, or circumvents network problems. Applies the principles of assessing and analyzing network transmission application to resolve reported malfunctions.

Minimum Education: B.A. in science or engineering. Three (3) years of applicable experience, in addition to a High School Diploma, may be substituted for a Bachelor’s Degree.

Junior Network Engineer

Minimum/General Experience: Six (6) or more years of experience required. Must have hands on experience in WAN/ LAN design and development, network setup and maintenance, TCP/IP protocol and IP network design, firewalls, and VPNs. Must have demonstrated good written and verbal communications and project management. Must possess understanding of Microsoft networking, enterprise networks using fiber optics, and emerging technologies such as VoIP, DOCSIS, and high-speed networking.

Functional Responsibility: Design enterprise solutions and lead a project team in delivering the detailed design. Provide high-level consulting expertise across projects or project teams. Work with customers to strategize new business models and solutions. Convert high-level user requirements into a deliverable design specification, define network architectures, and assist in task estimates and project scope. Select tools and products to facilitate the implementation of the architecture.

Minimum Education: BS Computer Science or Electrical Engineering.

Network Administrator

Minimum/General Experience: Four (4) years of experience working in IT, or a related field.

Functional Responsibility: Plan and implement network devices, including configurations, support, troubleshoot network problems, and coordinating with vendors for installation of such items as cable modems, switches, ASA firewalls and other network devices. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Install, configure, and maintain server-based applications, network utilities, and other related equipment and peripherals. Monitor the performance of network, server, and workstation resources. Investigate user problems, identify their source, determine possible solutions and implement solutions. Ensure compliance with network policies, procedures and standards.

Minimum Education: BA or BS in a related field.

Senior Network Technician

Minimum Education: Five (5) years of experience in a related field.

Functional Responsibility: The Network Technician Senior exchanges externally connected PC accessories and data communications equipment. Troubleshoots LANs/WANs and provides problem resolution for PC and data communications hardware. Adds or replaces boards, batteries, disks drives, and other PC components. Installs cable for networks such as LANs and WANs. Attaches, detaches, or exchanges LAN cabling to workstations, servers, network devices, telecommunications and data communications equipment. Works independently, may provide supervision.

Minimum Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Junior Network Technician

Minimum/ General Experience: Two (2) years of experience in a related field.

Functional Responsibility: The Network Technician Senior exchanges externally connected PC accessories and data communications equipment. Troubleshoots LANs/WANs and provides problem resolution for PC and data communications hardware. Adds or replaces boards, batteries, disks drives, and other PC components. Installs cable for networks such as LANs and WANs. Attaches, detaches, or exchanges LAN cabling to workstations, servers, network devices, telecommunications and data communications equipment. Works independently, may provide supervision.

Minimum Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Network Security Engineer

Minimum/ General Experience: Four (4) years of experience working in IT, or a related field.

Functional Responsibility: Perform installation and configuration of security tools and software. Analyze and investigate security incidents. Maintains and administers perimeter security systems including but not limited to firewalls, intrusion detection systems, intrusion prevention systems, web filters and network access control systems. Monitors security system logs and reports discovered anomalies or problems. Provides Tier I support for problem requests escalated by the CSC. User packet capturing tools to analyze and investigate suspicious network traffic. Keeps abreast of security intelligence, security best practices and vulnerabilities related to Information Security.

Minimum Education: BA or BS in a related field.

Apple/Macintosh Certified Technician

Minimum/General Experience: Five (5) years of hands-on experience with the installation, configuration, and use of a wide range of COTS (Commercial Off-The Shelf) desktop software and hardware in a networked environment.

Functional Responsibility: Performs troubleshooting tasks for Mac, and/or Linux OS supports client configuration, and network access in a Mac environment. Installs, configures, troubleshoots, and resolves incidents related to hardware, software (COTS, GOTS, custom), web sites, instrument controllers, VoIP systems, and conference room equipment. Follow relevant procedures to resolve incidents and fulfill requests within agreed upon service level agreements (SLAs). Support secure operations by maintaining anti-virus and endpoint security applications and remediating vulnerabilities, security violations, and incidents within designated time constraints. Assist with systems administration, troubleshooting, and resolutions. Ensure compliance with all security and operational policies and procedures, including the United States Government Configuration Services enterprise level ticketing systems such as ServiceNow, Remedy, AutoTask, etc. remote support tools (Windows Remote Control, MS Lync, Cisco Jabber, Bomgar).

Minimum Education: BA, or BS in a relevant discipline such as information systems, computer science or engineering. An additional four years of relevant technical experience may be substituted for the Bachelor's Degree. One or more vendor-independent certifications such as those from CompTIA (A+, N+, Project+, Security+, etc.) preferred.

GSA Hourly Rates

LABOR CATEGORIES DESCRIPTIONS

NGEN’s Pricing & Rates