MAS - Kreative Corporation - GS35F488GA

Kreative – Sales Office 4215 Lafayette Center Drive, Suite #3

Chantilly, VA 20151 Kreative – Principal Office

116-K Edwards Ferry Rd, NE

Leesburg, VA 20176 www.kreativecorp.com | p (703) 371-8267 | f (703) 232-1515

GSA Contract # GS-35F-488GA

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address GSA Advantage! is: GSA Advantage.gov Multiple Award Schedule

FSC Group, Part, and Section or Standard Industrial Group: 7010

FSC Class(es)/Product code(s) and/or Service Codes (as applicable) Contract Number GS-35F-488GA: R425, D302, D306, D301, D314, D310

For more information on ordering from Federal Supply Schedules go to the GSA

Schedules page at GSA.gov.

Contract Period: 06/15/2022 – 06/14/2027 Kreative Corporation Kreative – Sales Office 4215 Lafayette Center Drive, Suite #3 Chantilly, VA 20151 Kreative – Principal Office 116-K Edwards Ferry Rd, NE Leesburg, VA 20176 www.kreativecorp.com | p (703) 371-8267 | f (703) 232-1515 Small Business Point of Contact (POC): for Contract Administration:

Soda Sultana, President/CEO

Phone: (703) 371-8267

4215 Lafayette Center Drive, Suite 3

Facsimile: (703) 232-1515

Chantilly, VA 20151

Email: Soda@kreativecorp.com

Customer Information:

1a. Awarded Special Item Number(s):

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract: Not applicable.

1c. Descriptions of all corresponding commercial job titles with experience, function responsibility and education are provided beginning on page 5.

2. Maximum order: $500,000

3. Minimum order: $100

4. Geographic Coverage: Domestic Delivery to include the 50 contiguous states, Alaska, Hawaii, Puerto Rice, Washington, DC, and U.S. Territories

5. Point of Production: Not Applicable

6. Discount from list prices or statement of net price: Prices Shown Herein are Net (discount deducted)

7. Quantity Discount: 1% for orders greater than $250,000

8. Prompt Payment Terms: 1% Net 10 days

9. Foreign Items: None

10a. Time of Delivery: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

10b. Expedited Delivery: Consult with Contractor

10c. Overnight/2 day Delivery: Consult with Contractor

10d. Urgent Requirements: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery.

The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. FOB Point: Destination

12a. Ordering Address:

Kreative Corporation

4215 Lafayette Center Drive, Suite #3

Chantilly, VA 20151

Soda@kreativecorp.com www.kreativecorp.com | p (703) 371-8267 | f (703) 232-1515

12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address:

Kreative Corporation

4215 Lafayette Center Drive, Suite #3

Chantilly, VA 20151

Soda@kreativecorp.com www.kreativecorp.com | p (703) 371-8267 | f (703) 232-1515

14. Warranty Provisions: Contractor’s Standard Warranty

15. Export Packing Charges: Not applicable.

16. Terms and Conditions of rental, maintenance, and repair: Not applicable.

17. Terms and Conditions of installation: Not applicable.

18a. Terms and Conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not applicable.

18b. Terms and Conditions of any other service parts: Not applicable.

19. List of Service and Distribution Points: Not applicable.

20. List of Participating Dealers: Not applicable.

21. Preventative Maintenance: Not applicable.

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable.

22b. Section 508 compliance information is available by contacting Kreative Corporation directly.

23. DUNS: 066787598

UEI: MNX2DQSMVM96

24. Kreative Corporation is registered in the System for Award Management (SAM) Database.

Kreative Corporation

GSA Advantage! Price List

(Effective June 15, 2023)

Kreative Corporation

Labor Category Descriptions

SIN 54151S

Data Architect Specialist II

General Experience Data Architect Specialist II possesses at least seven (7) years of combined new and related older technical experience in the IT field directly related to the required area of expertise.

Functional Responsibility Data Architect Specialist II possesses proficiency in one or more of the following areas: Database design or Information Assurance or application design or enterprise architecture or disaster recovery, or configuration management or forensic intrusion analysis or network analysis. Applying a business wide set of disciplines for planning, analysis, design, construction, and maintenance of information systems business wide or across a major sector of the business. Gathering and organizing technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performing risk analysis, which include risk assessment. Experience developing applications using advanced technologies, such as Internet protocols or web-based technology to include HTML, CGI applications, PERL or Javascript, and Java. Develop, manage, maintain, and evaluate state-of-the-art computer hardware, software, and software development tools; evaluate their ability to support specific requirements and interface with other equipment and systems; determine potential and actual bottlenecks and propose recommendations for their elimination; and make recommendations for system improvements that will result in optimal hardware and software use. Analysis and definition of security requirements for multilevel security (MLS) issues. Designs, develops, engineers, and implements solutions to MLS requirements. Designs, develops, engineers, and implements solutions that meet security requirements.

Minimum Education Data Architect Specialist II possesses a Bachelor’s degree in a related field such as Computer Science, Computer Engineering, Information Assurance, etc. and applicable discipline certification such as CISSP, CCNA, CCNP, RHCSA, RHCE, GPEN, GSEC, MCSD, MCSA, OCA, OCP, OCE, etc.

Help Desk Specialist I

General Experience Help Desk Specialist I possesses at least three (3) years of experience and have skills related to helpdesk operations, operating systems, hardware, and software.

Functional Responsibility Help Desk Specialist I possess a wide range of experience in Information Technology systems that span from cable and plant installation to complex systems integration. This staff is knowledgeable in information systems development, operations, functional and data requirements analysis, systems analysis and design, programming languages, program design, computer software, system security, LAN/WAN, or other telecommunications environments. The technical staff must process technical training or equivalent experience in one of the following types of disciplines: computer science; computer systems; decision support; computer security; electronic commerce; business process reengineering; business process analyses; information architecture planning and design; engineering; operations research; modeling and simulation; math; physics; quality assurance; systems analysis; business or management. The Technical Staff is typically responsible for some level of technology systems architecture, design, implementation, testing, or operations and maintenance.

Minimum Education

Help Desk Specialist I possesses either a Bachelor’s Degree in Business, Computer Science, Communications or Engineering.

Program Analyst II

General Experience

Program Analyst II possesses at least seven (7) years of experience and have skills related to technical analysis and to solution implementation consulting, at least five (5) of which must be specialized. Specialized Experience includes technical leadership of system programmers/analysts, and the use of structure analysis, design, methodologies, and/or design tools in the development and implementation of computer-based systems.

Functional Responsibility

Program Analyst II apply their strong analytical and communications skills to assist in designing, planning, and/or implementation of technical business solutions and supporting implementation teams. IT Program Analyst II are directly overseen to exercise core skills on projects.

A Program Analyst may perform tasks such as:

· Prepare analyses using structured problem solving frameworks

· Create models of business and technology scenarios and assist in interpreting results

· Use structured problem solving frameworks to define, analyze and develop alternative solutions to business problems

· Provide analytical support to solution implementation teams

· Identify and document requirements for business architecture design

· Develop project documentation and user training materials

· Perform technical analyses to assess the impact of solution implementation efforts

· Conduct user training sessions

· Prepare communication plans

· Provide detailed analysis of solution requirements

· Responsible for the flow of information from the project owner to the team regarding the project

· Make the arrangement for projects documentation on the recommendation and specification of the owner and ensure that specifications are met

Minimum Education Program Analyst II possesses either a Bachelor’s Degree in Business, Computer Science, Communications or Engineering , etc. and additional program management coursework and/or experience in Scrum and Agile methodologies and environments

Project Manager I

General Experience

Project Manager I possesses at least seven (7) years of relevant experience in the overall management from conception to implementation of complex information technology, videoconferencing, telecommunication or audiovisual systems.

Functional Responsibility

This position manages all aspects of one or more contracts to provide technical services to clients, serves as the senior technical representative for advanced technical projects, or manages the development of capture strategies and proposals for new business. Responsibilities of the position include personnel and contract management in addition to technical leadership. Project Manager I is also responsible for quality performance and contract growth.

Below are some highlighted tasks:

· Create and supervise programs.

· Plan and launch fundraising events to support programs.

· Devise budgets and ensure the budget is adhered to throughout fiscal year.

· Reach out to community for volunteers and support.

· Write grant proposals for research money.

· Manage large donations and disburse money appropriately.

· Coordinate all activities of program.

· Supervise, hire, and train staff.

· Monitor the effectiveness and results of the program and plan adjustments.

· Ensure compliance with all government relations.

· Attend community events to represent program.

Minimum Education

Project Manager I possesses either an undergraduate or graduate college degree in Business, Computer Science, Information Systems, Engineering, or a related field.

SharePoint Developer II

General Experience

SharePoint Developer II possesses at least five (5) years of combined new and related older technical experience in the IT field directly related to the required area of expertise.

Functional Responsibility

SharePoint Developer II develops and modifies assigned SharePoint program(s), which may be linked to several other programs, by translating detailed program flowcharts and documentation. Recognizes the interactions of other related programs and hardware. Additionally, they solve conventional programming problems and implement modifications.

Responsibilities include, but are not limited to:

· Creates and updates relevant documentation

· Designs and implements modifications to the files and records within the program

· Works independently but with the project manager, business, and design team to address actual and possible risks/issues

· Adheres to standard programming procedures

· Resolves problems and deviations according to established practices

· May work on complex programs under close supervision

Minimum Education

SharePoint Developer II possesses either a Bachelor’s Degree in Business, Computer Science, Engineering, or a related field.

Technical Writer II

General Experience

Technical Writer II possesses at least seven (7) years of combined new and related older technical experience in the IT field directly related to the required area of expertise, at least five (5) of which must be specialized. Specialized Experience includes program management experience in Scrum and Agile methodologies and environments, software and engineering. Working knowledge of software programs, Web applications, and hosted applications, including the Windows operating system, Microsoft Office software, eLearning, desktop publishing, HTML and CSS, graphics and screen capture programs. Demonstrated ability to work independently or under only general direction on complex information systems problems; may also work as a member of a team

Functional Responsibility

Technical Writer II possesses expertise in developing and gathering business requirements and has a working knowledge of business processes, system development and process improvement. Experience also includes expert writing, editing and producing documentation required across the full software development life cycle. In addition to possessing excellent verbal and written communication skills to communicate complex information clearly and concisely, Technical Writer II also assists in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverable or document. Assists in performing financial and administrative functions. Must demonstrate the ability to work independently or under only general direction.

Minimum Education

Technical Writer II possesses either a Bachelor’s Degree in English, Technical Writing or other writing related field.

Windows Systems Administrator I

General Experience

Windows Systems Administrator I possesses at least three (3) years of experience and have skills related to the principles, methods, and techniques used in the engineering, development, maintenance, and application of multiple operating systems; knowledge of or certification in one or more specific applications or processes may be required, depending on job assignment.

Functional Responsibility

Windows Systems Administrator I assists in the design, development, analysis, installation, maintenance, operation and servicing of computer operating/hardware systems; provides customer support; works under direct supervision; does related work as required. Interpreting technical documentation standards and preparation of documentation according to standards, and interfacing with client and/or government personnel; determines appropriate course of action in case of malfunction and confers with staff as warranted. May also provide guidance and training to lower level personnel.

Minimum Education

Windows Systems Administrator I possesses either a Bachelor’s Degree in Business, Computer Science, Communications or Engineering.

Windows Systems Administrator II

General Experience

Windows Systems Administrator II possesses at least six (6) years of experience and have skills related to the principles, methods, and techniques used in the engineering, development, maintenance, and application of multiple operating systems; knowledge of or certification in one or more specific applications or processes may be required, depending on job assignment.

Functional Responsibility

Windows Systems Administrator II assists in the design, development, analysis, installation, maintenance, operation and servicing of computer operating/hardware systems; provides customer support; works under direct supervision; does related work as required. Interpreting technical documentation standards and preparation of documentation according to standards, and interfacing with client and/or government personnel; determines appropriate course of action in case of malfunction and confers with staff as warranted. May also provide guidance and training to lower level personnel.

Minimum Education

Windows Systems Administrator II possesses either a Bachelor’s Degree in Business, Computer Science, Communications or Engineering.

IT Subject Matter Expert Minimum Experience

10 years Functional Responsibility

Performs employee annual evaluations, correspond with Key Stakeholders and provide weekly reports to ensure the cable plants documentation are compliant. Provide management oversight and scheduling for the Network Cabling team. Coordinates the task assignments for staff members and monitor their status. Serves as direct interface with Task Order Manager, providing project status and ensuring the availability of adequate and proper staffing to support required tasking and team achievement of Service Level Agreement targets. Prepares comprehensive cable installation procedures and processes. Maintains extensive knowledge of Hot/Cold Aisle configuration, and demonstrates functional understanding of these processes. Performs Customer installation activities of cable tray design, rack layouts, fire suppression systems and overhead and underfloor cable tray design. Advise Managers and Customers on cabling hardware needs and new technology, recommending modifications and upgrades to current cabling software and/or hardware solutions. Provides guidance and assistance to Customers and other Project Staff, to provide accurate and timely products and services to Managers and Customers on assignments. Plan and execute work, resolving conflicts that arise, integrating and coordinating the work of others as necessary, and interpreting policy on own initiatives in terms of established objectives. Analyze cabling and hardware tickets, resolve problems and provide positive solutions. Install, maintain, and troubleshoot various types of cabling systems including Cat6 and various types of optical fiber cable. Install hubs, racks, patch panels, testing cables, mapping, and administrative tasks. Complete site surveys for installation of new drops. Lead team documentation efforts by assigning document creation activities to team members. Ensure documentation reviews are completed. Review problem records to ensure Service Level Agreements are in compliance. Ensure staff comply with customer asset management procedures. Lead the efforts of the cable crew in the installation of new drops throughout customer campus to include testing of the drops. Analyzes assigned tasks and provide estimated periods of completion to the Task Order Manager or designated representative. Interface with the Customer and Support staff to identify, troubleshoot and repair infrastructure cable issues. Support installation of new drops (cooper and fiber) throughout client sites to include testing of the network drops and fiber installations. Install, reconfigure, and maintain telecommunications closets and cable trunks. Install and maintain fiber optic backbone cabling. Troubleshoot common cable problems using fault isolation. Work with the Office of Administrative Services to assist with new construction projects. Provide monthly reports to ensure the cable plants documentation is accurate.

Minimum Education Bachelor’s Degree Telecommunication Engineer/Analyst III Minimum Experience

10 years Functional Responsibility

Possesses proficiency in one or more of the following areas: Installs internal cabling and wiring for telephone systems and fits and wires junction and distribution boxes; Fixes connecting wires from underground and aerial lines to premises and connects cable terminals to inside wiring; Installs telephones, switchboards and coin operated phone boxes; Uses testing equipment to locate defective components of circuitry and makes any necessary repairs; Tests installation and makes any further necessary adjustments; Assists with the erection of wooden poles or steel towers to carry overhead lines; Connects cables and tests for any defects; Locates and repairs faults to lines and ancillary equipment; Erects and maintains mobile telecommunications infrastructure Experience managing, implementing, and supporting telecom platforms. Exposure to chatbot and NLP for Interactive IVR platforms. Automation of monitoring, metrics collection, and analysis. Troubleshooting issues as per support team instructions. Basic understanding of Server, Network, Storage, and Backup technologies. Flexibility to work off-business hours. Handling multiple work streams and supporting customer deployments. Strong communication skills, both verbal and written. Ability to identify and troubleshoot problems effectively

Minimum Education Bachelor’s Degree Telecommunication Engineer/Analyst II

Minimum Experience

7 years

Functional Responsibility

Possesses proficiency in one or more of the following areas: Installs internal cabling and wiring for telephone systems and fits and wires junction and distribution boxes; Fixes connecting wires from underground and aerial lines to premises and connects cable terminals to inside wiring; Installs telephones, switchboards and coin operated phone boxes; Uses testing equipment to locate defective components of circuitry and makes any necessary repairs; Tests installation and makes any further necessary adjustments; Assists with the erection of wooden poles or steel towers to carry overhead lines; Connects cables and tests for any defects; Locates and repairs faults to lines and ancillary equipment; Erects and maintains mobile telecommunications infrastructure Experience managing, implementing, and supporting telecom platforms. Exposure to chatbot and NLP for Interactive IVR platforms. Automation of monitoring, metrics collection, and analysis. Troubleshooting issues as per support team instructions. Basic understanding of Server, Network, Storage, and Backup technologies. Flexibility to work off-business hours. Handling multiple work streams and supporting customer deployments. Strong communication skills, both verbal and written. Ability to identify and troubleshoot problems effectively Minimum Education Bachelor’s Degree Telecommunication Engineer/Analyst I

Minimum Experience

3 years

Functional Responsibility

Possesses proficiency in one or more of the following areas: Installs internal cabling and wiring for telephone systems and fits and wires junction and distribution boxes; Fixes connecting wires from underground and aerial lines to premises and connects cable terminals to inside wiring; Installs telephones, switchboards and coin operated phone boxes; Uses testing equipment to locate defective components of circuitry and makes any necessary repairs; Tests installation and makes any further necessary adjustments; Assists with the erection of wooden poles or steel towers to carry overhead lines; Connects cables and tests for any defects; Locates and repairs faults to lines and ancillary equipment; Erects and maintains mobile telecommunications infrastructure Experience managing, implementing, and supporting telecom platforms. Exposure to chatbot and NLP for Interactive IVR platforms. Automation of monitoring, metrics collection, and analysis. Troubleshooting issues as per support team instructions. Basic understanding of Server, Network, Storage, and Backup technologies. Flexibility to work off-business hours. Handling multiple work streams and supporting customer deployments. Strong communication skills, both verbal and written. Ability to identify and troubleshoot problems effectively

Minimum Education Bachelor’s Degree Project Manager III

Minimum Experience

10 years

Functional Responsibility

This position manages all aspects of one or more contracts to provide technical services to clients, serves as the senior technical representative for advanced technical projects, or manages the development of capture strategies and proposals for new business. Responsibilities of the position include personnel and contract management in addition to technical leadership. Project Manager I is also responsible for quality performance and contract growth. Some highlighted tasks include: Creates and supervises programs. Plans and launches fundraising events to support programs. Devise budgets and ensure the budget is adhered to throughout fiscal year. Reaches out to community for volunteers and support. Writes grant proposals for research money. Manages large donations and disburse money appropriately. Coordinates all activities of program. Supervises, hires, and trains staff. Monitors the effectiveness and results of the program and plan adjustments. Ensures compliance with all government relations. Attends community events to represent program.

Minimum Education Bachelor’s Degree Network Engineer III Minimum Experience

10 years

Functional Responsibility

Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), NRO's Internet Network, Intranet, and Internet and other data communications systems or a segment of a network systems. Maintains network hardware and software. Monitors network to ensure network availability to all system users and performing necessary maintenance to support network availability. Supervises other network support and client server specialists and planning, coordinating, and implementing network security measures. Oversees network control centers. Provides support to projects that involve networks. Evaluates new network technologies and making recommendations to project managers regarding the integration of these technologies into the existing network. Plans new network configurations and integration into existing networks to maintain optimal performance. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, installation, and support of voice communications systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, WAN, Voice, and Video) requirements, designs, and orders. Installing data cables, testing cable networks, troubleshooting complaints, monitoring cable performance and/or overseeing contractor work, setting priorities, and coordinating work schedules. Work with unshielded twisted pair, single- and multi-mode fiber optic, coaxial cable, or equivalent. Use diagnostic equipment to troubleshoot problems, maintain lines, or repair cable. Utilize equipment such as analog and digital voltmeters, oscilloscopes, signal generators, breakout boxes, cable scanners, LANmeters, portable sniffers, fiber-optic light source and power meter. Install, maintain, and troubleshoot intra building fiber-optic cables from IDF to wiring closets, terminate with LC and SC type fiber-optic connectors, manufacture and provide fiber patch cords. Install, configuration, testing, maintenance and de-installation of cabling and hardware as necessary to support AV equipment.

Minimum Education

Bachelor’s Degree Information Assurance Engineer Minimum Experience 5 years

Functional Responsibility

Plans, coordinates, and implements security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information. Documents and keeps current all information security rules and policies. Advises and consults on all CIO project-related information security issues, control gates, and the security review processes in place. Evaluates emerging and available INFOSEC technologies to enable systems and users to securely share information with customers and the CIO. Performs penetration testing and evaluation of network/server configurations to identify potential vulnerabilities. Performs risk analysis of tested and evaluated networks and systems. Integrates security processes and architectures to address CIO, and IC information security issues and concerns. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Confer with users to discuss issues such as computer data access needs, security violations, and programming changes. Monitor current reports of computer viruses to determine when to update virus protection systems. Modify computer security files to incorporate new software, correct errors, or change individual access status. Monitor use of data files and regulate access to safeguard information in computer files. Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures. Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers. Document computer security and emergency measures policies, procedures, and tests. Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated. Develop and document integrated security architecture to enable or enhance the CIO and platforms. Model competing architectures and prototype discrete information security technologies to insure that applications programs are constructed with the highest security possibly in accordance with DCID directives. Perform risk analysis of competing models. Prepare information security policy recommendations for presentation to the security boards. Evaluate emerging INFOSEC requirements and technologies to assist CIO in identifying a long-term investment strategy. Provide INFOSEC engineering support to CIO projects to include the evaluation of proposed analytic tools. Identify viable INFOSEC architectures and designs. Analyze and define security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Perform risk analyses, which also include risk assessment. Produce and execute IT service continuity plan including technical service recovery plans. Train users and promote security awareness to ensure system security and to improve server and network efficiency. Coordinate implementation of computer system plan with establishment personnel and outside vendors. Maintain permanent fleet cryptologic and carry-on direct support systems required in special land, sea surface and subsurface operations. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Engineering and Technology - Knowledge of the practical application of engineering science and technology. Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. This includes alternative ways to inform and entertain via written, oral, and visual media. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Time Management - Managing one's own time and the time of others. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Troubleshooting - Determining causes of operating errors and deciding what to do about it. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

Minimum Education

Bachelor’s Degree