Federal Supply Schedule GS35F4747G

Federal Acquisition Service

Information Technology Schedule Pricelist

AINS, Inc.

GS-35F-4747G

Period Covered by Contract: July 17, 1997 THROUGH July 16, 2017

Pricelist current through Modification #PO-0077, dated April 20, 2015.

AUTHORIZED FEDERAL ACQUISITION SERVICE

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

SIN 132-33 PERPETUAL SOFTWARE LICENSES

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that are included in the purchase price of the product in the commercial marketplace. No charge support includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, email and/or web-based general technical support for user’s self diagnostics.

Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.

FSC Class 7030 ........................................................................................................................... INFORMATION TECHNOLOGY SOFTWARE

SIN 132-34 MAINTENANCE OF SOFTWARE AS A SERVICE

Software maintenance as a service creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance as a service includes person-to-person communications regardless of the medium used to communicate: telephone support, on-line technical support, customized support, and/or technical expertise which are charged commercially.

Software maintenance as a service is billed arrears in accordance with 31 U.S.C. 3324.

SIN 132-50 TRAINING COURSES

FPDS Code U012 .............................................. TRAINING COURSES FOR INFORMATION TECHNOLOGY EQUIPMENT AND SOFTWARE

SIN 132-51 Information Technology Professional Services

FPDS Code D301 ................... IT Facility Operation and Maintenance FPDS Code D302 ................... IT Systems Development Services FPDS Code D306 ................... IT Systems Analysis Services FPDS Code D307 ................... Automated Information Systems Design and Integration Services FPDS Code D308 ................... Programming Services FPDS Code D310 ................... IT Backup and Security Services FPDS Code D311 ................... IT Data Conversion Services FPDS Code D313 ................... Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services FPDS Code D316 ................... IT Network Management Services FPDS Code D399 ................... Other Information Technology Services, Not Elsewhere Classified

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Note 2: Offerors and Agencies are advised that the Group 70 – Information Technology Schedule is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services must be performance by the publisher or manufacturer or one of their authorized agents.

SIN 132-52 - ELECTRONIC COMMERCE (EC) SERVICES AND SUBSCRIPTION SERVICES

FPDS Code D399 ........................................Other Data Transmission Services, Not Elsewhere Classified - Except “Voice” and Pager Services

SIN 132-62 - HSPD-12 PRODUCT AND SERVICE COMPONENTS (FPDS D399)

Personal Identity Verification (PIV) Credentials and Services. This facilitates trusted physical and electronic access to government facilities and networks using smart card technology. PIV Credentials and Services is a key enabler of identity assurance for access control and protects Federal facilities and information systems from unauthorized access, interception, and tampering.

Contractor:

806 W. Diamond Avenue

Suite 400 Gaithersburg, MD 20878-1415

(301) 670-2300 www.ains.com

CONTRACT NUMBER: GS-35F-4747G

PERIOD COVERED BY CONTRACT:

JULY 17, 1997 THROUGH JULY 16, 2017

General Services Administration

Federal Acquisition Service

Products and ordering information in this Authorized FAS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal

Acquisition Service’s Home Page via the Internet at http://www.fss.gsa.gov/.

http://www.ains.com/

TABLE OF CONTENTS

CUSTOMER INFORMATION

TERMS AND CONDITIONS APPLICABLE TO PERPETUAL SOFTWARE LICENSES (SPECIAL ITEM 132-33)

AND MAINTENANCE (SPECIAL ITEM 132-34) OF GENERAL PURPOSE COMMERCIAL INFORMATION

TECHNOLOGY SOFTWARE

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF TRAINING RELATED TO GENERAL PURPOSE

INFORMATION TECHNOLOGY EQUIPMENT AND SOFTWARE (SPECIAL ITEM 132-50)

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

(SPECIAL ITEM NUMBER 132-51 AND ELECTRONIC-COMMERCE (EC) SERVICES (SPECIAL ITEM

NUMBER 132-52)

IT SERVICES LABOR CATEGORY DESCRIPTIONS

TERMS AND CONDITIONS APPLICABLE TO AUTHENTICATION PRODUCTS AND SERVICES (SPECIAL

ITEM NUMBER 132-62)

AINS SIN 132-62 LABOR CATEGORIES

USA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMS . 30

SUGGESTED FORMATS FOR BLANKET PURCHASE AGREEMENTS

BASIC GUIDELINES FOR USING

“CONTRACTOR TEAM ARRANGEMENTS”

CONTRACT MODIFICATIONS

This Schedule Contract Pricelist includes Modifications through PO-0077 effective April 20, 2015.

GS-35F-4747G Page 1

CUSTOMER INFORMATION

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

132-33 Perpetual Software Licenses

132-34 Software Maintenance as a Service

132-50 Training Courses

132-51 Information Technology Professional Services

132-52 Electronic Commerce and Subscription Services

132-62 HSPD-12 Product and Service Components

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: N/A

(Government net price + IFF based on a unit of one)

1c. HOURLY RATES: SEE IT Professional Labor Categories and Rates under SIN

132-51

2. MAXIMUM ORDER*:

SIN 132-33 - Perpetual Software Licenses - $500,000

SIN 132-34 - Software Maintenance as a Service - $500,000

SIN 132-50 - Training Courses - $25,000

SIN 132-51 - Information Technology Professional Services - $500,000

SIN 132-52 - Electronic Commerce and Subscription Services - $500,000

SIN 132-62 - HSPD-12 Product and Service Components - $1,000,000

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic Delivery Only

5. POINT(S) OF PRODUCTION:

Suite 400

Gaithersburg, MD 20878-1415

6. DISCOUNT FROM LIST PRICES: Prices shown herein are Net (discounts deducted).

7. QUANTITY DISCOUNT: N/A

8. PROMPT PAYMENT TERMS: Net 30

GS-35F-4747G Page 2

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold.

10. FOREIGN ITEMS: N/A

11a. TIME OF DELIVERY:

SPECIAL ITEM NUMBER DELIVERY TIME (Days ARO)

132-33 7 Days

132-34 30 Days

132-50 As Negotiated Between Contractor and

Ordering Agency

132-51 As Negotiated Between Contractor and

Ordering Agency

132-52 As Negotiated Between Contractor and

Ordering Agency

132-62 As Negotiated Between Contractor and

Ordering Agency

11b. EXPEDITED DELIVERY: N/A

11c. OVERNIGHT AND 2-DAY DELIVERY: N/A

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS:

13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal

Acquisition Regulation (FAR) 8.405-3

GS-35F-4747G Page 3

14. PAYMENT ADDRESS:

15. WARRANTY PROVISION: SEE SIN specific Terms and Conditions

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: N/A

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): SEE SIN specific Terms and Conditions

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): SEE SIN specific

Terms and Conditions

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE

LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. SECTION 508 COMPLIANCE FOR EIT: N/A

25. DUNS NUMBER: 361150469

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR

REGISTRATION (CCR) DATABASE: Registration valid.

GS-35F-4747G Page 4

TERMS AND CONDITIONS APPLICABLE TO PERPETUAL SOFTWARE LICENSES (SPECIAL ITEM 132-33)

AND MAINTENANCE (SPECIAL ITEM 132-34) OF GENERAL PURPOSE COMMERCIAL INFORMATION

TECHNOLOGY SOFTWARE

1. INSPECTION/ACCEPTANCE:

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any software that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming software at no increase in contract price. The ordering activity must exercise its post-acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the software, unless the change is due to the defect in the software.

2. END USER LICENSE AGREEMENTS (EULA) / TERMS OF SERVICE (TOS) AGREEMENT

REQUIREMENTS

The Contractor shall provide all Enterprise User License Agreements in an editable format.

3. GUARANTEE/WARRANTY:

a. Unless specified otherwise in this contract, the Contractor’s standard commercial guarantee/warranty as set forth below will apply to this contract.

The Contractor warrants for a period of thirty (30) days from the ordering activities' receipt of the Software that the Software, unless modified by the ordering activity, will perform, in all material aspects, the functions described in the Documentation when operated on the specified platform.

The thirty day warranty does not apply to Software which has been modified by the ordering activity or any party other than the Contractor, or to Software which has been improperly installed or used in a manner other than authorized. The Contractor does not warrant that the Software will meet the ordering activities' requirements, or that the Software will operate in the combinations which the ordering activity may select for use, or that the operation of the Software will be uninterrupted or error-free, or that all Software errors will be corrected. Any claim submitted under this Warranty must be submitted in writing to the Contractor within the specified warranty period.

The Contractor’s sole and exclusive obligation for warranty claims shall be to make the Software operate as warranted or to terminate the license for such Software and return the applicable license fees paid to the ordering activity for such Software.

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

THE CONTRACTOR’S' LIABILITY FOR DIRECT DAMAGES SHALL IN NO EVENT EXCEED

THE AMOUNT PAID BY THE ORDERING ACTIVITY TO THE CONTRACTOR FOR THE SOFTWARE OR THE

SERVICES AS TO WHICH THE CLAIM AROSE. IN NO EVENT SHALL THE CONTRACTOR OR THE

ORDERING ACTIVITY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST DATA OR LOST PROFITS, HOWEVER ARISING, EVEN IF IT HAS

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL CONTRACTOR BE

LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY

DAMAGES, REGARDLESS OF THE FORM OF ACTION.

GS-35F-4747G Page 5

4. TECHNICAL SERVICES:

The Contractor, without additional charge to the activity, shall provide a hot line technical support number 301-670-2333 for the purpose of providing user assistance and guidance in the implementation of the software.

The technical support number is available from Monday to Friday, 9:00 a.m. to 5:00 p.m. (EST) except for holidays observed by the Contractor.

5. SOFTWARE MAINTENANCE:

a. Software maintenance as it is defined:

1. Software Maintenance as a Product (SIN 132-33)

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that is included in the purchase price of the product in the commercial marketplace. No charge support includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, email and/or web-based general technical support for user’s self diagnostics.

Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.

Software Maintenance as a product is billed at the time of purchase.

Purchase of Software Maintenance is required for first year of product use and must be purchased in conjunction with the software and modules offered under SIN 132-33. All subsequent years, for software maintenance, licensee will receive a quote 60 days prior to end of existing maintenance period.

At the Licensee’s option, Software Maintenance may be extended each year for an additional one (1) year term at the then-current rate. The licensee may terminate the service by giving written notice at least sixty (60) days prior to the end of the service term. If maintenance is not renewed, licensee is not eligible to receive any enhancements, upgrades or bug fixes. IT system support can still be purchased, without a maintenance agreement, at the available hourly rate.

(1) One (1) machine executable copy of the object code for minor and major software releases, updates/ enhancements to the software and bug/defect fixes of the software that are not designated by the Contractor as new products for which it charges a separate fee. No updates may be copied by the Government to update any copies of the Software made by the Government unless software maintenance has been purchased for such copies.

(2) Five (5) unique technical support incidents per each maintenance period in support of new major or minor release implementation, software updates/enhancements and software bug/defect fixes only.

Each call includes up to two hours of support time. Multiple support calls can be used for a single incident or case that exceeds two hours. Supplemental call packages are required for product end user helpdesk support (functional, how-to support).

2. Software Maintenance as a Service (SIN 132-34)

Software maintenance as a service creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance as a service includes person-to-person communications

GS-35F-4747G Page 6 regardless of the medium used to communicate: telephone support, on-line technical support, customized support, and/or technical expertise which are charged commercially.

Software maintenance as a service is billed in arrears in accordance with 31 U.S.C. 3324.

(1) One (1) machine executable copy of the object code for minor and major software releases, updates/ enhancements to the software and bug/defect fixes of the software that are not designated by the Contractor as new products for which it charges a separate fee. No updates may be copied by the Government to update any copies of the Software made by the Government unless software maintenance has been purchased for such copies.

(2) Five (5) unique technical support incidents per each maintenance period in support of new major or minor release implementation, software updates/enhancements and software bug/defect fixes only. Each call includes up to two hours of support time. Multiple support calls can be used for a single incident or case that exceeds two hours. Supplemental call packages are required for product end user helpdesk support (functional, how-to support).

Product End User Help Desk Support Product Help Desk provides basic end user support. Support provides functional and how-to product support.

Typical issues include: basic software how-to guidance, and basic software trouble-shooting. End user support does not include online training. Licensee’s help desk is considered an end user in this agreement. Each incident includes one hour of help desk support. Any end user support call exceeding one (1) hour will be counted as an additional incident per hour used.

AINS Product Help Desk Support Offerings:

(1) ............................................................... Hourly Technical Product support

(2) ............................................................... 5 incidents with next business day response

(3) ............................................................... 10 incidents with next business day response

(4) ............................................................... 20 incidents with next business day response

The above described support is classified as Tier 1 support. Any support issues escalated beyond the help desk is classified as Tier 2/3 support and will be charged according AINS hourly rate schedule unless IT determines the incident as a software bug fix, which is covered under annual maintenance.

AINS product helpdesk hotline number is 301-670-2333. The helpdesk is staffed Monday – Friday, 8:30am – 5:30pm EST exclusive of holidays observed by the Federal government and weekends. The helpdesk email address is support@ains.com

b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT

PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

6. PERIODS OF MAINTENANCE (132-34):

a. The Contractor shall honor orders for periods for the duration of the contract period or a lessor period of time.

b. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice to the

Contractor.

c. ANNUAL FUNDING. When annually appropriated funds are cited on an order for maintenance, the period of the maintenance shall automatically expire on September 30 of the contract period, or at the end of the contract period, whichever occurs first. Renewal of the maintenance orders citing the new appropriation shall be required, if the maintenance is to be continued during any remainder of the contract period.

mailto:support@ains.com

GS-35F-4747G Page 7

d. CROSS-YEAR FUNDING WITHIN CONTRACT PERIOD. Where an ordering activity’s specific appropriation authority provides for funds in excess of a 12 month (fiscal year) period, the ordering office may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

e. Ordering activity’s should notify the Contractor in writing thirty (30) calendar days prior to the expiration of an order, if the maintenance is to be terminated at that time. Orders for the continuation of maintenance will be required if the maintenance is to be continued during the subsequent period.

7. UTILIZATION LIMITATIONS (132-33 AND 132-34):

a. Software acquisition is limited to commercial computer software defined in FAR Part 2.101.

b. When acquired by the ordering activity, commercial computer software and related documentation so legend shall be subject to the following:

(1) Title to and ownership of the software and documentation shall remain with the Contractor, unless otherwise specified.

(2) Software licenses are by site and by ordering activity. An ordering activity is defined as a cabinet level or independent ordering activity. The software may be used by any subdivision of the ordering activity (service, bureau, division, command, etc.) that has access to the site the software is placed at, even if the subdivision did not participate in the acquisition of the software. Further, the software may be used on a sharing basis where multiple agencies have joint projects that can be satisfied by the use of the software placed at one ordering activity's site. This would allow other agencies access to one ordering activity's database. For ordering activity public domain databases, user agencies and third parties may use the computer program to enter, retrieve, analyze and present data. The user ordering activity will take appropriate action by instruction, agreement, or otherwise, to protect the Contractor's proprietary property with any third parties that are permitted access to the computer programs and documentation in connection with the user ordering activity's permitted use of the computer programs and documentation.

For purposes of this section, all such permitted third parties shall be deemed agents of the user ordering activity.

(3) Except as is provided in paragraph 8.b(2) above, the ordering activity shall not provide or otherwise make available the software or documentation, or any portion thereof, in any form, to any third party without the prior written approval of the Contractor. Third parties do not include prime Contractors, subcontractors and agents of the ordering activity who have the ordering activity's permission to use the licensed software and documentation at the facility, and who have agreed to use the licensed software and documentation only in accordance with these restrictions. This provision does not limit the right of the ordering activity to use software, documentation, or information therein, which the ordering activity may already have or obtains without restrictions.

(4) The ordering activity shall have the right to use the computer software and documentation with the computer for which it is acquired at any other facility to which that computer may be transferred, or in cases of Disaster Recovery, the ordering activity has the right to transfer the software to another site if the ordering activity site for which it is acquired is deemed to be unsafe for ordering activity personnel; to use the computer software and documentation with a backup computer when the primary computer is inoperative; to copy computer programs for safekeeping (archives) or backup purposes; to transfer a copy of the software to another site for purposes of benchmarking new hardware and/or software; and to modify the software and documentation or combine it with other software, provided that the unmodified portions shall remain subject to these restrictions.

(5) "Commercial Computer Software" may be marked with the Contractor's standard commercial restricted rights legend, but the schedule contract and schedule pricelist, including this clause, "Utilization

GS-35F-4747G Page 8

Limitations" are the only governing terms and conditions, and shall take precedence and supersede any different or additional terms and conditions included in the standard commercial legend.

c. GRANT OF LICENSE. The Contractor grants the ordering activity a perpetual, fully paid, non-exclusive, and non-transferable license to use, solely at the ordering activity’s sites for the ordering activity’s internal purposes, the licensed number of seats, users, servers or CPUs of software. The software may only be used in accordance with the software user manuals.

Depending on the software specified in the delivery order, the license grant is limited to the maximum number of seats, users, servers or CPUs specified in the delivery order.

8. DESCRIPTIONS AND EQUIPMENT COMPATIBILITY:

All equipment compatibility or supported hardware functions applicable to Contractor’s products are set forth in the Contractor’s published literature or manuals supplied with the Products. For all additional information concerning supported hardware or compatibility requirements the ordering activity is advised to contact the Contractor.

9. RIGHT-TO-COPY PRICING:

Right-to-copy license pricing is not available under the scope of this contract. Right to copy is limited solely for the purpose of system back up unless otherwise so indicated.

GS-35F-4747G Page 9

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF TRAINING RELATED TO GENERAL PURPOSE

INFORMATION TECHNOLOGY EQUIPMENT AND SOFTWARE (SPECIAL ITEM 132-50)

1. SCOPE:

a. The Contractor shall provide training normally available to commercial customers, which is necessary to permit ordering activity users to make full, efficient use of general purpose commercial IT products.

Training is restricted to training courses for those products within the scope of this solicitation.

b. The Contractor shall provide training at the Contractor's facility and/or at the ordering activity's location, as agreed to by the Contractor and the ordering activity.

2. ORDER:

A written order, EDI (GSA Advantage! and FACNET), credit card orders and orders placed under blanket purchase agreements (BPAs) shall be the basis for the purchase of training courses in accordance with the terms of this contract. Orders shall include the student's name, course title, course date and time, and contracted dollar amount of the course.

3. TIME OF DELIVERY:

The Contractor shall conduct training on the date (time, day, month, and year) agreed to by the Contractor and the ordering activity.

4. CANCELLATION AND RESCHEDULING:

a. The ordering activity will notify the Contractor at least seventy-two (72) hours before the scheduled training date, if a student will be unable to attend. The Contractor will then permit the ordering activity to either cancel the order or reschedule the training at no additional charge. In the event the training class is rescheduled, the ordering activity will modify its original training order to specify the time and date of the rescheduled training class.

b. In the event the ordering activity fails to cancel or reschedule a training course within the time frame specified in paragraph a, above, the ordering activity will be liable for the contracted dollar amount of the training course. The Contractor agrees to permit the ordering activity to reschedule a student who fails to attend a training class within ninety (90) days from the original course date, at no additional charge.

c. The ordering activity reserves the right to substitute one student for another up to the first day of class.

d. In the event the Contractor is unable to conduct training on the date agreed to by the Contractor and the ordering activity, the Contractor must notify the ordering activity at least seventy-two (72) hours before the scheduled training date.

5. FOLLOW-UP SUPPORT:

Follow-up support is not available under the scope of this contract.

6. PRICE FOR TRAINING:

The price that the ordering activity will be charged will be the ordering activity purchase price in effect at the time of order placement, or the ordering activity price in effect at the time the training course is conducted, whichever is less.

GS-35F-4747G Page 10

7. INVOICES AND PAYMENT:

Invoices for training shall be submitted by the Contractor after ordering activity completion of the training course. Charges for training must be paid in arrears 31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF

APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

8. FORMAT AND CONTENT OF TRAINING:

Follow-up support is not available under the scope of this contract.

9. “NO CHARGE” TRAINING:

Not available under the scope of this contract.

GS-35F-4747G Page 11

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

(SPECIAL ITEM NUMBER 132-51 AND ELECTRONIC-COMMERCE (EC) SERVICES (SPECIAL ITEM

NUMBER 132-52)

1. SCOPE:

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology

Professional Services and Special Item Number 132-52 Electronic Commerce Services apply exclusively to IT/EC

Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES:

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this clause.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the Contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the Contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER:

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES:

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The Ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT/EC Services must comply with the Federal Travel

Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established

Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

GS-35F-4747G Page 12

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989):

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the

Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the

Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for

Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the

Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES:

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS

(MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND

CONDITIONS – FEB 2007)

applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR:

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights in Data

– General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY:

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT/EC Services.

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9. INDEPENDENT CONTRACTOR:

All IT/EC services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the Ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST:

a. Definitions. “Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed Ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the

Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the

Ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES:

The Contractor, upon completion of the work ordered, shall submit invoices for IT/EC services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS:

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under

Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008)

(DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

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(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES:

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS:

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS:

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT SERVICES AND PRICING:

A description of the specific Labor Categories and Rate are set forth below.

Labor Categories

CLIENT

SITE

Rates ($/Hr)

Configuration Engineer I $104.44

Configuration Engineer II $138.34

Database Specialist II $109.29

Database Specialist III $117.70

Document Conversion Specialist IV $69.06

Document Conversion Specialist V $110.49

Developer III $104.09

Developer IV $132.75

Documentation Specialist II $111.78

Help Desk Specialist I $51.70

Network Engineer IV $110.49

Network Engineer V $117.40

Office Automation Specialist I $52.85

Product Consultant I $251.11

Product Consultant II $329.59

Principal Network Engineer I $113.44

Project Manager I $105.94

Project Manager II $143.37

Program Manager I $151.00

Product Certified Subject Matter Expert I $121.32

Product Certified Subject Matter Expert II $145.69

Quality Assurance Specialist III $97.58

Quality Assurance Specialist V $173.55

Systems Analyst II $110.48

Subject Matter Expert I $139.74

Subject Matter Expert II $160.70

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Labor Categories

CLIENT

Rates ($/Hr)

Subject Matter Expert III $175.77

Subject Matter Expert IV $272.74

Technology Specialist II $111.78

Technology Specialist III $122.97

Technology Specialist IV $135.56

IT SERVICES LABOR CATEGORY DESCRIPTIONS

Configuration Engineer I

Minimum/General Experience: Two (2) years of software configuration or configuration management experience (including COTS software configuration management). Familiar with configuration management tools and PCs.

Functional Responsibility: Responsible for assisting in the maintenance of a configuration management environment. Maintains configuration management procedures.

Minimum Education: Bachelor’s degree or an equivalent combination of education and training .

Configuration Engineer II

Minimum/General Experience: Three (3) to five (5) years of software configuration or configuration management experience (including COTS software configuration management). Possesses experience in using configuration management tools and PCs.

Functional Responsibility: Defines configuration or configuration management processes. Implements the process(es) and educates others in their use. Oversee testing of applications prior to system integration testing.

Works with a combination of technologies.

Minimum Education: Bachelor’s degree or an equivalent combination of education and training.

Database Specialist II

Minimum/General Experience: Four (4) years technical experience of which at least one (1) year has been in database administration including formulating and implementing procedures for database management, database performance optimization and security maintenance.

Functional Responsibility: Performs some or all of the following tasks: Establishes procedures for operations of the database and database management system and ensures compliance. Collects data elements and prepares data base specifications. Develops, maintains, and controls the data dictionary. Consults with programmers and users to develop test data to exercise the database and user-applications software. Participates in logical and physical database designs. Maintains control programs required for accessing databases. Maintains, refines/enhances the database and modifies logical relationships, as necessary. Implements procedures for testing the back-up and recovery procedures of automated systems and security and privacy of automated systems. Monitors performance statistics. Performs performance tuning. Prepares reports as required.

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Database Specialist III

Minimum/General Experience: Five (5) years technical experience of which at least two (2) years have been database development and administration including designing databases, and formulating and implementing procedures for database management, database analysis of performance and security maintenance.

Functional Responsibility: Conducts requirements analysis and establishes sound database designs for large, complex databases in various technologies. Collects data elements and prepares database specifications for data, content, and or image management systems. Prepares reports, as required.

Developer III

Minimum/General Experience: Strong technical background to include five (5) - seven (7) years of software/web development, mainframe, and/or imaging experience. A minimum of three (3) years software development, system programming, and/or database development.

Functional Responsibility: Responsible for developing solutions using web browsers; backend servers (including database servers and client-server platforms); operating systems; and image storage and retrieval systems (including COTS solutions). Familiar with software design, programming, flowcharting, and diagramming.

Developer IV

Minimum/General Experience: Strong technical background to include five ( 5) - seven (7) years of software/web development, mainframe, and/or imaging experience. A minimum of three (3) years software development, system programming, and/or database development with one (1) year specialization in a programming language.

Functional Responsibility: Responsible for managing the development of code in a web based software development environment. Contributes to all aspects of building web-based solutions, to include integrations (e.g., web based frontends, COTS, middleware), works with a combination of technologies (e.g., operating systems, server-based computing, relational databases, Web browsers).

Document Conversion Specialist IV

Minimum/General Experience: Five (5) years of supervisory experience in a Document Conversion Facility or other related production environment. Possesses competence in all phases of production management techniques including: scheduling, workforce development, and human resources. Possesses knowledge of imaging and document conversion technology.

Functional Responsibility: Manages all aspects of document conversion process, attends client meetings, prepares reports, schedules, meeting minutes and presentations.

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Document Conversion Specialist V

Minimum/General Experience: Six (6) years of technical experience that includes four (4) years of relevant imaging experience which applies to systems analysis and design techniques for complex imaging systems.

Requires competence in all phases of imaging systems analysis techniques, concepts and methods; also requires knowledge of available imaging hardware, systems software, input/output devices, structure and management practices.

Functional Responsibility: Provides support for the design of complex imaging processes (including tools), formulates requirements, advises on alternative approaches and conducts feasibility studies.

Documentation Specialist II

Minimum/General Experience: Three (3) years experience, of which at least one (1) year must be specialized.

Specialized experience includes: demonstrated experience in editing documents, including technical documents.

Demonstrated ability to work independently or under only general direction.

Functional Responsibility: Assists in collecting and organizing information required for preparation of user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user's manuals, special reports, or any other customer deliverables and documents.

Minimum Education: Bachelor's degree or an equivalent combination of education and training.

Help Desk Specialist I

Minimum/General Experience: One (1) year of experience that includes: knowledge of PCs, networking and email.

Functional Responsibility: Provides phone support to users in the areas of e-mail, directories, standard Windows desktop applications, and developed applications. Serves as the initial point of contact for troubleshooting hardware/software (including imaging systems or processes).

Minimum Education: A HS Diploma and a minimum of one year experience using PCs.

Network Engineer IV

Minimum/General Experience: Eight (8) years technical experience of which include five (5) years of relevant network design engineering and support. Must have extensive experience in the design, engineering and operation of large scale networks. Should have sound knowledge of two or more LAN/WAN protocols. Must be experienced in configuring routers, hubs, firewalls and switches.

Functional Responsibility: Performs some or all of the following: monitors network hardware operations to ensure properly set configuration options; plans implementation of enhancements and upgrades to the network;

performs cost/benefit studies of network configurations and recommends enhancements; directs the acquisition, installation and testing of network hardware; advises network users of hardware requirements, configurations and limitations; isolates, resolves or circumnavigates network problems; instructs operations personnel on use of new equipment; initiates and coordinates repair of vendor-owned equipment; maintains contact with vendors during problem restoration and advises customer and management of restoration status.

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Network Engineer V

Minimum/General Experience: Six (6) years technical experience with Local Area Network (LAN) and Wide Area Network (WAN) and related connectivity. Extensive experience in the design, engineering and operation of large scale networks. Experienced in specifying and configuring network communications devices.

Functional Responsibility: Performs some or all of the following: connects Local Area Networks (LANs) to other networks; leads and oversees the efforts of junior network engineers; reviews plans and designs for implementation of enhancements and upgrades to the network; reviews cost/benefit studies of network configurations and recommends enhancements; oversees the acquisition, installation and testing of network hardware; and/or advises the Project Manager and customer management on network topology, platform selection, architecture alternatives and limitations.

Product Certified Subject Matter Expert I

Minimum/General Experience: Up to two (2) years of experience in one or more of AINS’ major COTS products (e.g., FOIAXpress, CATXpress, SCANXpress, REDACTXpress). Experience to include requirements analysis, software configuration, or the development of custom training material. Proficiency in written and verbal communications.

Functional Responsibility: Manage and configure COTS application; populate databases with use cases; provides desk-side support to end users; assists in developing training material and user documentation. Maintains a professional relationship with customers and system users.

Minimum Education: High School diploma or GED and AINS Product Certification(s).

Product Certified Subject Matter Expert II

Minimum/General Experience: Up to five (5) years of experience in one or more of AINS’ major COTS products (e.g.,…