MAS - Bravium Consulting Inc. - GS35F461CA

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GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Bravium Consulting Inc.

12300 Twinbrook Parkway, Suite 425

Rockville, MD 20852

(P) 301-304-8161 http://www.braviumconsulting.com Contract Administrator: Danny Austin, daustin@braviumconsulting.com

Contract Number: GS-35F-461CA Contract Period: August 13, 2015 - August 12, 2030

Business Size: Small Business, Women-Owned Small Business

Schedule Title: Multiple Award Schedule

Federal Supply Group: Information Technology

Pricelist current as of Modification PS-0026, effective August 07, 2025.

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

https://www.gsaadvantage.gov/ https://www.gsa.gov/schedules

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CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN Cooperative Purchasing (STLOC)

Disaster Recovery

(RC)

SIN Description

518210C 518210C/STLOC 518210C/RC Cloud Computing and Cloud Related IT Professional Services

54151S 54151S/STLOC 54151S/RC Information Technology Professional Services OLM OLM/STLOC OLM/RC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See pricing page 4.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Labor Category Descriptions beginning Page 5.

2. Maximum Order: SINs 518210C & 54151S - $500,000

SIN OLM - $250,000

3. Minimum Order: $100.00

4. Geographic Coverage: Domestic

5. Point(s) of production: Same as company address

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None

8. Prompt payment terms: Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. Foreign items: None

10a. Time of Delivery: Specified on the Task Order

10b. Expedited Delivery: Contact Contractor Expedited Delivery: Items available for expedited delivery are noted in this price list. Contact Contractor

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10c. Overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements: Contact Contractor

11. F.O.B Points: Destination

12a. Ordering Address: Same as Contractor Address

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: Same as Contractor Address

14. Warranty provision: Contractor’s standard commercial warranty.

15. Export Packing Charges: N/A

16. Terms and conditions of rental, maintenance, and repair: N/A

17. Terms and conditions of installation: N/A

18a. Terms and conditions of repair parts: N/A

18b. Terms and conditions for any other services: N/A

19. List of service and distribution points: N/A

20. List of participating dealers: N/A

21. Preventive maintenance: N/A

22a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: N/A

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/ & http://www.braviumconsulting.com

23. Unique Entity Identifier (UEI) Number: F8G4FTQNUZT7

24. Notification regarding registration in System for Award Management (SAM) database:

Bravium Consulting Inc. is registered and active at SAM.gov.

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Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) are applicable to this contract as it applies to the entire Consolidated MAS Schedule and all services provided.

While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

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Labor Category Descriptions

SIN 518210C

Cloud Analyst Functional Responsibilities: The Cloud Analyst supports the monitoring, reporting, and optimization of cloud-based systems and applications. Working under the guidance of a senior analyst or functional lead, they contribute to the analysis of system performance, cost management, and security assessments. This role involves collaborating with developers, architects, and project managers to ensure cloud operations run efficiently. As part of a broader team, the Cloud Analyst helps identify areas for improvement and supports the execution of cloud strategies aligned with business objectives.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 3 years

Cloud Architect Functional Responsibilities: The Cloud Architect designs and implements robust, scalable cloud infrastructure solutions. They lead architectural decision-making and create cloud strategies to meet organizational and project goals. This role involves managing technical teams, aligning their work with organizational goals, and ensuring smooth communication between cloud engineering, development, and client teams. The Cloud Architect also plays a critical role in mentoring junior architects and engineers, providing guidance on design patterns, deployment strategies, and optimizing cloud costs and performance.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 7 years

Cloud Consultant Functional Responsibilities: The Cloud Consultant is responsible for supporting organizations in planning, migrating, and optimizing their cloud environments, aligning solutions with business objectives and technical requirements. This role involves conducting assessments of existing infrastructure, providing recommendations for cloud services, and contributing to strategies that enhance scalability, security, and cost efficiency. Working closely with project teams and stakeholders, the Cloud Consultant assists in the implementation of best practices for cloud adoption and governance, providing practical guidance and contributing to cloud transition efforts to ensure effective, value-driven solutions.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 3 years

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Cloud Developer Functional Responsibilities: The Cloud Developer is responsible for building and maintaining cloud-native applications, services, and infrastructure. They work as part of a cloud engineering team, collaborating with senior developers, architects, and project managers to ensure that development tasks align with project requirements and timelines. This role involves contributing to code development, testing, and deployment, as well as participating in team-wide code reviews and knowledge-sharing sessions to improve development practices and innovation within cloud platforms.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 3 years

Cloud Junior Architect Functional Responsibilities: The Cloud Junior Architect assists in designing cloud solutions by supporting senior architects in defining architecture frameworks, selecting cloud services, and ensuring solutions meet business and technical requirements. This role includes helping with solution diagrams, understanding architectural best practices, and participating in the assessment of new cloud technologies. The Junior Architect works on specific elements of cloud projects, contributing to design documentation, supporting implementation teams, and gaining hands-on experience in building scalable, secure, and efficient cloud environments under the mentorship of experienced architects.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 5 years

Cloud Project Manager Functional Responsibilities: The Cloud Project Manager is responsible for leading cloud-based projects from initiation through deployment. They manage cloud development teams, monitor project timelines, and coordinate with both technical and non-technical stakeholders to ensure successful project execution. This role emphasizes people management by ensuring that cloud teams are appropriately resourced, aligned with project goals, and working collaboratively to meet client requirements. The Project Manager also facilitates communication between cloud engineers, developers, and business units to ensure transparency and progress tracking.

Minimum Relevant Experience: 6 years

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Cloud Senior Analyst Functional Responsibilities: The Cloud Senior Analyst provides critical insights and data analysis to support cloud-based decision-making, strategy, and performance optimization. They lead teams of analysts in assessing the efficiency, security, and costs of cloud environments. This role emphasizes team management, mentoring junior analysts, and fostering collaboration between cloud engineers, architects, and business units. The Senior Analyst is also responsible for identifying opportunities for process improvements, reducing costs, and enhancing system performance based on data-driven insights.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 5 years

Cloud Senior Developer Functional Responsibilities: The Cloud Senior Developer leads the development of cloud-native applications and platforms, managing a team of developers to ensure efficient coding practices and quality delivery. They work closely with cloud architects and functional leads to translate technical requirements into robust, scalable solutions. The Senior Developer also mentors junior developers, facilitates code reviews, and establishes development best practices. In this role, they ensure team alignment with project goals while driving innovative cloud development strategies to meet business needs.

Minimum Relevant Experience: 5 years

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EDUCATION AND PROFESSIONAL CERTIFICATIONS/YEARS EXPERIENCE EQUIVALENCIES

(applies to all awarded labor categories)

Education Equivalency Minimum Education Educational Equivalent

Bachelors A High School Diploma or GED plus an additional five years’ relevant experience may be substituted for a Bachelors degree.

Professional Certifications / Years Experience Equivalencies Minimum Years Experience Substitution Professional Certifications

One or more of the following certifications may substitute for 1 years’ relevant experience:

ServiceNow Certified System Administrator Pega Certified System Architect Pega Certified Business Architect Pega Certified Robotics System Architect Pega Certified Data Scientist Pega Certified Decisioning Consultant Pega Certified Marketing Consultant Appian Certified Associate Developer ITIL Foundation ITIL Practitioner Certified Scrum Master SAFe Scrum Master

One or more of the following certifications may substitute for 2 years’ relevant experience:

ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ServiceNow Certified Master Architect Pega Certified Senior System Architect Pega Certified Lead System Architect Appian Certified Senior Developer Appian Certified Lead Developer ITIL Intermediate ITIL Expert ITIL Master Project Management Professional Agile Certified Practitioner

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Labor Category Descriptions

SIN 54151S

Analyst 1 Functional Responsibilities: Analyst (1)s apply their strong analytical and technical skills to assist in implementing business solutions. Analysts are directed to exercise core skills on projects, or they may direct small teams. An Analyst (1) is qualified to perform tasks such as: Document an organization’s current business process flows; Identify and document functional requirements for business architecture design; Develop project documentation and user training materials according to program specifications; Conduct user training sessions; Prepare communications plans; Produce database extracts; Provide technical support to software development teams; Conduct research and analysis;

Perform program management support tasks, such as status reporting and workplan maintenance.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 0 years

Analyst 2 Functional Responsibilities: Analyst (2)s apply their strong analytical and technical skills to assist in implementing business solutions. Analysts are directed to exercise core skills on projects, or they may direct small teams. An Analyst (2) is qualified to perform tasks such as: Document an organization’s current business process flows; Identify and document functional requirements for business architecture design; Develop project documentation and user training materials according to program specifications; Conduct user training sessions; Prepare communications plans; Produce database extracts; Provide business and technical support to software development teams; Conduct research and analysis; Perform program management support tasks, such as status reporting and workplan maintenance.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 1 year

Analyst 3 Functional Responsibilities: Analyst (3)s apply their strong analytical and technical skills to assist in implementing business solutions. Analysts are directed to exercise core skills on projects, or they may direct small teams. An Analyst (3) is qualified to perform tasks such as: Document an organization’s current business process flows; Identify and document functional requirements for business architecture design; Develop project documentation and user training materials according to program specifications; Conduct user training sessions; Prepare communications plans; Produce database extracts; Provide business and technical support to software development teams; Conduct research and analysis; Perform program management support tasks, such as status reporting and workplan maintenance.

Minimum Relevant Experience: 2 years

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Analyst 4 Functional Responsibilities: Analyst (4)s apply their strong analytical and technical skills to assist in implementing business solutions. Analysts are directed to exercise core skills on projects, or they may direct small teams. An Analyst (4) is qualified to perform tasks such as: Document an organization’s current business process flows; Identify and document functional requirements for business architecture design; Develop project documentation and user training materials according to program specifications; Conduct user training sessions; Prepare communications plans; Produce database extracts; Provide business and technical support to development teams; Conduct research and analysis;

Perform program management support tasks, such as status reporting and workplan maintenance.

Minimum Relevant Experience: 3 years

Application Test Lead Functional Responsibilities: Application Test Leads apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day testing efforts of Bravium projects. An Application Test Lead is qualified to perform such tasks as: Hands on application development/testing experience with a proven track record of managing a Software Test/Quality Assurance team; Demonstrated experience leading and managing team members; Definition of test strategies for each product and implementation; A substantial role testing a software product that showcases a great user experience; Experience in design and development of automation frameworks and automation testing strategies; Establishment and review of test methods, including automation and load tests; Coordination of test schedules with development project managers; Preparation of test reports for product release meetings; Establishing and maintaining software testing project plans for each member of the testing group; Strong technical background in web app testing; Should be hands on, with a passion for technology and quality.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 5 years

Consultant 1 Functional Responsibilities: Consultant (1)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Bravium projects, Consultants provide direction to project teams and interact with clients at the supervisory level. A Consultant (1) is qualified to perform tasks such as:

Supervise analysts in the development of technical or business solutions, or training curricula; Lead business process redesign teams in the development of new business process architectures; Design training programs for business architecture design users; Participate in quality reviews to ensure work complies with specified standards; Develop team workplans; Perform workflow analyses; Define business architecture design requirements; Conduct or provide guidance on research and analysis; Assist in project budget preparation.

Minimum Relevant Experience: 2 years

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Consultant 2 Functional Responsibilities: Consultant (2)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Bravium projects, Consultants provide direction to project teams and interact with clients at the supervisory level. A Consultant (2) is qualified to perform tasks such as:

Supervise analysts in the development of technical or business solutions, testing or assessment reviews, or training curricula; Lead business process redesign teams in the development of new business process architectures; Design training programs for business architecture design users; Participate in quality reviews to ensure work complies with specified standards; Develop team workplans; Perform workflow analyses; Define business architecture design requirements; Conduct or provide guidance on research and analysis; Assist in project budget preparation.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 3 years

Consultant 3 Functional Responsibilities: Consultant (3)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Bravium projects, Consultants provide direction to project teams and interact with clients at the supervisory level. A Consultant (3) is qualified to perform tasks such as:

Supervise analysts in the development of software designs, computer programming, system testing or training curricula; Lead business process redesign teams in the development of new business process architectures; Design training programs for business architecture design users; Participate in quality reviews to ensure work complies with specified standards; Develop team workplans; Perform workflow analyses; Define business architecture design requirements; Assist in project budget preparation.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 4 years

Consultant 4 Functional Responsibilities: Consultant (4)s apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Bravium projects, they provide direction to project teams and interact with clients at the supervisory level. A Consultant (4) is qualified to perform tasks such as: Supervise analysts in the development of technical or business solutions, testing or assessment reviews, or training curricula; Lead business process redesign teams in the dev. of new business process architectures;

Design training programs for business architecture design users; Participate in quality reviews to ensure work complies with specified standards; Develop team workplans; Perform workflow analyses; Define business architecture design requirements; Conduct or provide guidance on research analysis; Assist in project budget preparation.

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Enterprise Platform Architect I Functional Responsibilities: Enterprise Platform Architect (I)s apply their specialized technical and functional expertise to lead Enterprise Platform client solutions across one or many projects. Enterprise Platform Architect (I)s provide expertise in industry processes and business process redesign efforts.

Enterprise Platform Architect (I)s are qualified to perform such tasks as: Architect Enterprise Platform solutions based on customer inputs; Ensure high quality architecture and consistent development work via standards, guidelines, quality assurance reviews and testing; Lead as well as contribute development and presentation of project documentation, such as operational/design documents, requirements documents, Best Practice artifacts, and project reports; Ability to present architecture, project reports, and recommendations to client leadership team; Experience in creating reference architecture, and systems management services; Proven expertise in Architectural Methods, SDLC and Enterprise Platform designs across various industries; Mentor, develop and coach less experienced developers; Work with developers to address complicated requirements and to resolve complex application/product issues;

Ensure compliance to standards through code reviews.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 6 years

Enterprise Platform Architect II Functional Responsibilities: Enterprise Platform Architect (II)s apply their specialized technical and functional expertise to lead Enterprise Platform client solutions across one or many projects. Enterprise Platform Architect (II)s provide expertise in industry processes and business process redesign efforts.

Enterprise Platform Architect (II)s are qualified to perform such tasks as: Architect Enterprise Platform solutions based on customer inputs; Ensure high quality architecture and consistent development work via standards, guidelines, quality assurance reviews and testing; Lead as well as contribute development and presentation of project documentation, such as operational/design documents, requirements documents, Best Practice artifacts, and project reports; Ability to present architecture, project reports, and recommendations to client leadership team; Experience in creating reference architecture, and systems management services; Proven expertise in Architectural Methods, SDLC and Enterprise Platform designs across various industries; Mentor, develop and coach less experienced developers; Work with developers to address complicated requirements and to resolve complex application/product issues;

Ensure compliance to standards through code reviews.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 8 years

Enterprise Platform Developer I Functional Responsibilities: Enterprise Platform Developer (I)s apply their training in Enterprise Platform configuration and maintenance, business support, systems development, business analysis and business process redesign, to implement business solutions. On Bravium projects, Enterprise Platform Developer (I)s support project teams and perform tasks such as: Configure and develop core and custom solutions in expanding Enterprise Platform environments; Work with the functional and technical teams in the design, development, and implementation of Enterprise Platform applications; Support requested enhancements to existing Enterprise Platform applications; Support the rollout of new applications.

Minimum Relevant Experience: 0 years

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Enterprise Platform Developer II Functional Responsibilities: Enterprise Platform Developer (II)s apply their skills and experience in Enterprise Platform configuration and maintenance, business support, systems development, business analysis and business process redesign, to implement business solutions. On Bravium projects, Enterprise Platform Developer (II)s support project teams and perform tasks such as: Configure and develop core and custom solutions in expanding Enterprise Platform environments; Work with the functional and technical teams in the design, development, and implementation of Enterprise Platform applications; Support requested enhancements to existing Enterprise Platform applications; Support the rollout of new applications.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 1 year

Enterprise Platform Developer III Functional Responsibilities: Enterprise Platform Developer (III)s apply their skills and experience in Enterprise Platform configuration, development and maintenance, business support, systems development, business analysis and business process redesign, strong technical background and supervisory skills to implement business solutions. On Bravium projects, Enterprise Platform Developer (III)s support project teams and perform tasks such as: Configure and develop core and custom solutions in expanding Enterprise Platform environments; Work with the functional and technical teams in the design, development, and implementation of Enterprise Platform applications; Provide technical oversight and maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times; Solution and support requested enhancements to existing Enterprise Platform applications; Solution and support the rollout of new applications; Advise functional and technical teams on design, development and overall Enterprise Platform best practices.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 3 years

Enterprise Platform Developer IV Functional Responsibilities: Enterprise Platform Developer (IV)s apply their skills and experience in Enterprise Platform configuration, development and maintenance, business support, systems development, business analysis and business process redesign, strong technical background and supervisory skills to implement business solutions. On Bravium projects, Enterprise Platform Developer (IV)s support project teams and perform tasks such as: Configure and develop core and custom solutions in expanding Enterprise Platform environments; Work with the functional and technical teams in the design, development, and implementation of Enterprise Platform applications; Provide technical oversight and maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times; Solution and support requested enhancements to existing Enterprise Platform applications; Solution and support the rollout of new applications; Advise functional and technical teams on design, development and overall Enterprise Platform best practices.

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ESM Application Developer Functional Responsibilities: ESM Application Developers apply their skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Bravium projects, ESM Application Developers provide direction to project teams and interact with clients at the supervisory level. An ESM Application Developer is qualified to perform tasks such as: Configure and develop core and custom solutions in expanding ESM environments; Work with the ESM functional and admin teams in the design, development and implementation of ESM applications; Provide architectural input and maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times; Solution and provide requested enhancements to existing ESM applications; Facilitate and support the rollout of new application and enhancements; Advise functional and admin teams on design, development and overall ESM best practices.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 4 years

Manager 1 Functional Responsibilities: Manager (1)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Bravium projects. Managers provide subject matter expertise in industry, process or business process redesign. A Manager (1) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Assist an organization translate its vision and strategy into core human resource and business processes; Lead clients through streamlining, reengineering and transforming business processes; Develop and execute project budgets.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 5 years

Manager 2 Functional Responsibilities: Manager (2)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Bravium projects. Managers provide subject matter expertise in industry, process or business process redesign. A Manager (2) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Assist an organization translate its vision and strategy into core human resource and business processes; Lead clients through streamlining, reengineering and transforming business processes; Develop and execute project budgets.

Minimum Relevant Experience: 6 years

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Manager 3 Functional Responsibilities: Manager (3)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Bravium projects. Managers provide subject matter expertise in industry, process or business process redesign. A Manager (3) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Assist an organization translate its vision and strategy into core human resource and business processes; Lead clients through streamlining, reengineering and transforming business processes; Develop business solutions and supervise analysis; Develop and execute project budgets.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 7 years

Manager 4 Functional Responsibilities: Manager (4)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Bravium projects. Managers provide subject matter expertise in industry, process or business process redesign. A Manager (4) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Assist an organization translate its vision and strategy into core human resource and business processes; Lead clients through streamlining, reengineering and transforming business processes; Develop business solutions and supervise analysis; Develop and execute project budgets.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 8 years

Operations Management Lead Functional Responsibilities: Operations Management Leads apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Bravium projects. Operations Management Leads provide subject matter expertise in industry, process or business process redesign. An Operations Management Lead is qualified to perform such tasks as: Have a solid understanding of Service Desk KPIs (Key Performance Indicators); Identify key issues and build a team/group (internal and/or external) to resolve the issues;

Develop and manage strategic projects to better enhance overall support; Develop and oversee the business impacting incidents to ensure timely and effective resolution; Manage formal procedures for consistency and increased productivity; Manage customer perceptions and build strong internal and external relationships; Continually seek improvement of existing processes; Build a high performance Service Desk team through innovative hiring and training techniques.

Minimum Relevant Experience: 7 years

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Senior ESM Architect Functional Responsibilities: Senior ESM Architects apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Bravium projects. Senior ESM Architects provide subject matter expertise in industry, process or business process redesign. A Senior ESM Architects is qualified to perform such tasks as: Architect enterprise systems management solutions based on customer inputs;

Ensure high quality architecture and consistent development work via standards, guidelines, quality assurance reviews and testing; Lead as well as contribute development and presentation of project documentation, such as operational/design documents, requirements documents, Best Practice artifacts, and project reports; Ability to present architecture, project reports, and recommendations to client leadership team; Experience in providing infrastructure computing, virtualization, cloud computing, creating reference architecture, and systems management services; Proven expertise in Architectural Methods, SDLC and Enterprise Systems Management (ESM) design across various industries; Mentor, develop and coach less experienced developers; Work with Application Developers to address complicated requirements and to resolve complex application/product issues; Ensure compliance to standards through code walkthroughs.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 9 years

Senior Manager 1 Functional Responsibilities: Senior Manager (1)s apply their broad management skills and specialized functional and business expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Bravium projects. Senior Managers provide subject matter expertise in industry, process or business process redesign. A Senior Manager (1) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Work with client executives to facilitate organizational change programs and realize business goals; Lead clients through streamlining, reengineering and transforming business processes; Ensure consistency of quality across multiple projects; Develop business solutions and supervise analysis; Manage client contracts.

Minimum Relevant Experience: 8 years

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Senior Manager 2 Functional Responsibilities: Senior Manager (2)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Bravium projects. Senior Managers provide subject matter expertise in industry, process or business process redesign. A Senior Manager (2) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Work with client executives to facilitate organizational change programs and realize business goals; Lead clients through streamlining, reengineering and transforming business processes; Ensure consistency of quality across multiple projects; Develop business solutions and supervise analysis; Manage client contracts.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 9 years

Senior Manager 3 Functional Responsibilities: Senior Manager (3)s apply their broad management skills and specialized functional and technical expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Bravium projects. Senior Managers provide subject matter expertise in industry, process or business process redesign. A Senior Manager (3) is qualified to perform such tasks as: Plan and manage the work of business architecture design project teams; Design and implement new organization structures; Conceptual design and development of training curricula; Work with client executives to facilitate organizational change programs and realize business goals; Lead clients through streamlining, reengineering and transforming business processes; Ensure consistency of quality across multiple projects; Develop business solutions and supervise analysis; Manage client contracts.

Minimum Relevant Experience: 10 years

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Senior Process Engineer Functional Responsibilities: Senior Process Engineers apply their advanced skills and experience in systems development, detailed knowledge of business processes, technical background and supervisory skills to implement business solutions. On Bravium projects, Senior Process Engineers provide direction to project teams and interact with clients at the supervisory level. A Senior Process Engineer is qualified to perform tasks such as: Analyzes processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification, automation, or other methods; Designs future state processes; Partners with executives, customers, peers and core business partners to develop business cases, comprehensive project plans, and strategies to identify, quantify, measure, and deliver process design efforts in support of business objectives and strategies; Process maps current and future state business processes; Gathers, compiles, and analyzes large amounts of data to generate insights and recommendations from data; Develops or modify procedures; Conducts root cause and impact analyses; Works on large-scale high impact projects that involve or impact multiple business areas and processes; Drives process improvement; Identifies project requirements and specifications; Presents recommendations, progress, and outcomes.

Minimum Education: Bachelors Degree Minimum Relevant Experience: 5 years

Subject Matter Advisor I Functional Responsibilities: Subject Matter Adviser (I)s apply their broad management skills and specialized functional and technical expertise to guide project teams in delivering client solutions or to manage the day-to-day operations of Bravium projects. Subject Matter Adviser (I)s provide subject matter expertise in industry, process or business process redesign. A Subject Matter Adviser (I) is qualified to perform such tasks as: Performs the functions of an emerging expert in a relevant engineering, scientific, or program management field in support of major projects or system development; Consults, provides guidance, leadership and advice on advanced technical or project issues; Applies expertise in defining and resolving issues, performing analysis, and developing plans and requirements in the subject matter area for engineering projects; Coordinates and manages the preparation of analysis, evaluations, and recommendations for proper implementation of projects and systems; May combine expertise and knowledge from a wide variety of fields to meet customer requirements; May direct the work of employees assigned to the program from technical and administrative areas.

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Subject Matter Advisor II Functional Responsibilities: Subject Matter Adviser (II)s apply their broad management skills and specialized functional and business expertise to lead complex, large projects in delivering client solutions or to manage the operations of multiple Bravium projects. Subject Matter Adviser (II)s provide subject matter expertise in industry, process or business process redesign. A Subject Matter Adviser (II) is qualified to perform such tasks as: Performs the functions of an expert with extensive knowledge and experience in a relevant engineering, scientific, or program management field in support of major projects or system development; Consults, provides guidance, leadership and advice on advanced technical or project issues; Applies expertise in defining and resolving issues, performing analysis, and developing plans and requirements in the subject matter area for exceptionally complex engineering projects; Coordinates and manages the preparation of analysis, evaluations, and recommendations for proper implementation of projects and systems; Applies and/or develops highly advanced technical technologies, scientific principles, theories and concepts; May combine expertise and knowledge from a wide variety of fields to meet customer requirements; May direct the work of employees assigned to the program from technical and administrative areas.

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EDUCATION AND PROFESSIONAL CERTIFICATIONS/YEARS EXPERIENCE EQUIVALENCIES

(applies to all awarded labor categories)

Education Equivalency Minimum Education Educational Equivalent

Bachelors A High School Diploma or GED plus an additional five years’ relevant experience may be substituted for a Bachelors degree.

Professional Certifications / Years Experience Equivalencies Minimum Years Experience Substitution Professional Certifications

One or more of the following certifications may substitute for 1 years’ relevant experience:

ServiceNow Certified System Administrator Pega Certified System Architect Pega Certified Business Architect Pega Certified Robotics System Architect Pega Certified Data Scientist Pega Certified Decisioning Consultant Pega Certified Marketing Consultant Appian Certified Associate Developer ITIL Foundation ITIL Practitioner Certified Scrum Master SAFe Scrum Master

One or more of the following certifications may substitute for 2 years’ relevant experience:

ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ServiceNow Certified Master Architect Pega Certified Senior System Architect Pega Certified Lead System Architect Appian Certified Senior Developer Appian Certified Lead Developer ITIL Intermediate ITIL Expert ITIL Master Project Management Professional Agile Certified Practitioner