MAS - Key Concepts Knowledgebase L LC - GS35F453DA

10300 Eaton Place, Suite 440 Fairfax, VA 22030 703-966-1364 www.KeyConceptsKB.com info@KeyConceptsKB.com

U.S. GENERAL SERVICES ADMINISTRATION (GSA)

FEDERAL SUPPLY SERVICE AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST

On line access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Consolidated Multiple Award Schedule (MAS)

Contract Number: GS-35F-453DA Contract Period: August 10, 2016 through August 9, 2026

Large Category: Information Technology

· Special Item Number (SIN) 54151S - Information Technology (IT) Professional Services

Large Category: Professional Services

· SIN 541611 - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

Business Size: Small Business

Contractor’s internet address/web site where schedule information can be found:

https://www.keyconceptskb.com

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Pricelist current through Modification # PA-0023, dated 02/15/2023

Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Supply Service’s Home Page via the Internet at http://www.fss.gsa.gov/

TABLE OF CONTENTS

1.0 CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s).

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

For SIN 54151S, see pages 6 and 7 for the hourly rates and pages 8 thru 25 for the labor category descriptions.

For SIN 541611, see page 26 for the hourly rates and pages 27 thru 33 for the labor category descriptions

2. Maximum order:

3. Minimum order: $100

4. Geographical Coverage (Delivery Area): Domestic Delivery

5. Point(s) of production (city, county, and State or foreign country): US

6. Discount from list prices or statement of net price: Prices shown are NET prices; Basic discounts have been deducted

7. Quantity Discounts: None

8. Prompt Payment Terms: : Net 30 days from receipt of invoice or date of acceptance, whichever is later. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. Foreign items (list items by country of origin): None

Key Concepts Knowledgebase LLC will fully comply with all provisions of the Trade America Act (TAA).

10a. Time of Delivery: 30 days or as negotiated and agreed upon with the Ordering Agency.

10b: Expedited Delivery: As negotiated and agreed upon with the Ordering Agency

10c. Overnight and 2-day delivery: Available

10d. URGENT REQUIREMENTS: When the Multiple Award Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract

11. F.O.B. point(s): Destination

12a. Ordering Address

Key Concepts Knowledgebase LLC Attention: Rodney de Peiza, President 10300 Eaton Place, Suite 440, Fairfax VA 22030 Phone: 703-880-8817 Fax: 571-766-2194

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3

13. Payment Address:

Key Concepts Knowledgebase LLC Attention: Rodney de Peiza, President 10300 Eaton Place, Suite 440, Fairfax VA 22030 Phone: 703-880-8817 Fax: 571-766-2194

Bank account information for ACH or EFT payments will be shown on the invoice

14. Warranty Provision: Not Applicable

15. Export packing charges: Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable 18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable 18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable 22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable 22b. SECTION 508 COMPLIANCE.

I certify that in accordance with 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), FAR 39.2, and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR 1194) General Services Administration (GSA), that all hardware/software/services are 508 compliant:

Yes ___X____ The offeror is required to submit with its offer a designated area on its website that outlines the Voluntary Product Accessibility Template (VPAT) or equivalent qualification, which ultimately becomes the Government Product Accessibility Template (GPAT). Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL):

http://www.keyconceptskb.com

The EIT standard can be found at: www.Section508.gov/.

23. Data Universal Numbering System (DUNS) Number: 163970408

24. Key Concepts Knowledgebase LLC is registered in the System for Award Management (SAM) Database.

KEY CONCEPTS KNOWLEDGEBASE, LLC - GSA Proposed Pricelist “IT” Large Category

SIN 54151S

(including IFF)

LABOR CATEGORIES DESCRIPTIONS

SIN 54151S

SUMMARY:

Under limited supervision, performs complex functional activities of the project by providing management and technical direction to project personnel. Regularly exercises independent judgment, as well as high level of analytic skill, in solving complex technical, administrative, and managerial problems. Provides overall direction for all project-level activities.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Responsible for all aspects of project performance (i.e., technical, contractual, administrative, financial). Manages and supervises personnel involved in all aspects of project activity. Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks. Establishes and maintains technical and financial reports in order to show progress to Division management and customers. Maintains customer contacts to ensure conformity to all contractual obligations. Assumes the initiative and provides support to Marketing personnel in identifying new business requirements. Ensures the development, maintenance, and implementation of a Program Management Plan; a document which guides the performance of all functional activities performed on the Project.

SECONDARY:

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in an associated discipline and a minimum of 5 to 10 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

SUMMARY:

Network security expert specializing in intrusion detection to recognize Trojan, virus, and malware analysis. Highly perceptive, with a strong ability to discern and resolve breach of computer security.

Identifies security risks, threats and vulnerabilities of networks, systems, applications for new and existing technology initiatives. Knowledge of security concepts, tools, and procedures to react to security incidents, based on a Defense in-debt security strategy, anticipating security risks and guarding against them.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Applies and configures control systems to safeguard complex networks. Manages and monitors complex information security devices and applications. Using proprietary or public tools and techniques assesses the state and effectiveness of applied security controls to safeguard a protected environment.

SECONDARY:

Supports the specification and procurement of information security controls for computer systems, networks, and software applications. Establishes and maintains vendor and supplier information for associated disciplines and project areas. Supports the development and maintenance of appropriate documentation for information security system design, testing and maintenance. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

A Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related scientific or technical disciplines, or a Certificate from a nationally recognized information systems security organization (CISSP, CISA, etc.) may be considered equivalent to three (3) years general experience and two (2) years computer security specialized experience.

SUMMARY:

Under general supervision, performs non-routine network, corrective and preventive maintenance. Remotely monitors performance of multiple networks to ensure quality network connectivity and performance

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Monitors network performance, performs troubleshooting, restores service and optimizes communication and operation issues between network components. Interfaces with customer to identify and resolve network connectivity problems. Installs, maintains, and supports computer systems including microcomputers, software, peripherals, and telecommunication equipment in a network architecture. Coordinates service restoration of complex, recurring and chronic problems by escalating problems to the appropriate support group or vendor. Determines the impact of fixing the problem on network connectivity and reroutes communication traffic to prevent service interruption. Notifies appropriate internal groups including local management of any problems degrading network performance. Maintains relevant documentation and trouble activity logs. Provides consultation for equipment purchase and product analysis based on network/microcomputers configurations and maintenance. Monitors the operation of the network and responds to problems by diagnosing and correction errors. Analyzes and resolves problems on performance, reliability, or maintainability.

SECONDARY:

May provide training to lower level personnel. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in an associated discipline and a minimum of 3 to 5 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

SUMMARY:

Under general supervision, performs non-routine network, corrective and preventive maintenance. Remotely monitors performance of multiple networks to ensure quality network connectivity and performance.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Provide administrative support and consultation services for the network infrastructure systems. Familiar with but not limited to vendors such as Juniper, F5, and Cisco. Hardware support will be specifically on routers, switches, load balancers, and VPN concentrators. This involves configuration, maintenance and problem isolation associated with the various systems and identification and implementation of patches to the applications and IOS running on them. Maintain high customer service levels coordinating team members, other internal organizations, vendors, and client customers. Able to assist with the production and updating of complex network diagrams using VISIO.

Performs other related duties as assigned.

SECONDARY:

May provide training to lower level personnel. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in an associated discipline and a minimum of 5 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

SUMMARY:

Manages junior engineers, performs non-routine network, corrective and preventive maintenance. Remotely monitors performance of multiple networks to ensure quality network connectivity and performance.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Provide administrative support and consultation services for the network infrastructure systems. Lead complex technical issues that require escalation at the Tier 3 level. Lead complex assignments or projects that will require the coordination of Net Ops team members and other support groups. The individual should be familiar with but not limited to vendors such as Juniper, F5, and Cisco. Hardware support will be specifically on routers, switches, load balancers, and VPN concentrators. This involves configuration, maintenance and problem isolation associated with the various systems and identification and implementation of patches to the applications and IOS running on them. Maintain high customer service levels coordinating team members, other internal organizations, vendors, and client customers. Able to assist with the production and updating of complex network diagrams using VISIO.

Performs other related duties as assigned

SECONDARY:

May provide training to lower level personnel. Performs other related duties as assigned.

Bachelor’s Degree in an associated discipline and a minimum of 10 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

SUMMARY:

Manages junior engineers, performs non-routine network, corrective and preventive maintenance. Remotely monitors performance of multiple networks to ensure quality network connectivity and performance.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Monitors network performance, performs troubleshooting, restores service and optimizes communication and operation issues between network components. Interfaces with customer to identify and resolve network connectivity problems. Installs, maintains, and supports computer systems including microcomputers, software, peripherals, and telecommunication equipment in a network architecture. Coordinates service restoration of complex, recurring and chronic problems by escalating problems to the appropriate support group or vendor. Determines the impact of fixing the problem on network connectivity and reroutes communication traffic to prevent service interruption. Notifies appropriate internal groups including local management of any problems degrading network performance. Maintains relevant documentation and trouble activity logs. Provides consultation for equipment purchase and product analysis based on network/microcomputers configurations and maintenance. Monitors the operation of the network and responds to problems by diagnosing and correction errors. Analyzes and resolves problems on performance, reliability, or maintainability.

SECONDARY:

May provide training to lower level personnel. Performs other related duties as assigned.

Degree in computer science, information systems, engineering, business or other related discipline with at least five years general experience of which at least one must be specialized.

SUMMARY:

Under general supervision, provides phone and in-person support to users in the areas of electronic mail, directories, standard “shrink wrapped” software applications, network operating systems, hardware dispatch and escalation procedures.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Works closely with end-users to help determine the nature and severity of trouble calls experienced by them, and then forwards those calls to the right personnel. Works closely with help desk administrator to determine the severity of the problem and takes direction on escalating the trouble ticket appropriately to senior programmers, administrators or project managers, as required. Maintains a log for all trouble calls. Log includes the nature of the call and related pertinent information. Work as first level analyst to resolve technology or end user issues, and dispatch automated services using third party tools.

SECONDARY:

Works with senior level help desk administrators to help end-users and other programmer analysts/ developers. Performs other related duties as assigned.

Associates degree in computer science, information systems, engineering, business or other related discipline with at least two years general experience of which at least one must be specialized.

SUMMARY:

Under general supervision, provides phone and in-person support to users in the areas of electronic mail, directories, standard “shrink wrapped” software applications, network operating systems, hardware dispatch and escalation procedures.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Works closely with end-users to help determine the nature and severity of trouble calls experienced by them, and then forwards those calls to the right personnel. Works closely with help desk administrator to determine the severity of the problem and takes direction on escalating the trouble ticket appropriately to senior programmers, administrators or project managers, as required. Maintains a log for all trouble calls. Log includes the nature of the call and related pertinent information. Work as first level analyst to resolve technology or end user issues, and dispatch automated services using third party tools.

SECONDARY:

Works with senior level help desk administrators to help end-users and other programmer analysts/ developers. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Associates degree in computer science, information systems, engineering, business or other related discipline with at least two years general experience of which at least one must be specialized.

SUMMARY:

Under general supervision, provides phone and in-person support to users in the areas of electronic mail, directories, standard “shrink wrapped” software applications, network operating systems, hardware dispatch and escalation procedures.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Works closely with end-users to help determine the nature and severity of trouble calls experienced by them, and then forwards those calls to the right personnel. Works closely with help desk administrator to determine the severity of the problem and takes direction on escalating the trouble ticket appropriately to senior programmers, administrators or project managers, as required. Maintains a log for all trouble calls. Log includes the nature of the call and related pertinent information. Work as first level analyst to resolve technology or end user issues, and dispatch automated services using third party tools.

SECONDARY:

Works with senior level help desk administrators to help end-users and other programmer analysts/ developers. Performs other related duties as assigned.

Associates degree in computer science, information systems, engineering, business or other related discipline with at least two years general experience of which at least one must be specialized.

SUMMARY:

Under general supervision, provides phone and in-person support to users in the areas of electronic mail, directories, standard “shrink wrapped” software applications, network operating systems, hardware dispatch and escalation procedures.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

The ability to understand complex computer internal application process and data flows. The position will require guidance in business process and procedures, process related clerical paperwork, and perform software testing and technical writing tasks (i.e. create Knowledge Packs and other technical documentation) when required. Provide project management support as needed including but not limited to updating work project plans, project work schedules (tasks in the work plan; duration of activities and tasks; start and end dates; resource requirements; and resource assignments). Chair and/or facilitate project status and other meetings; report on task progress; document/record information, action items, task assignments, and other information presented at meetings/presentations, etc.

SECONDARY:

Performs other related duties as assigned.

Bachelor degree and a minimum of 5 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

TITLE: FIELD ENGINEER I JOB CODE:FE01

FSLA: NON-EXEMPT

SUMMARY:

Under general supervision, provides daily operational availability of hardware and software systems to support facility operation for a complex computer system. Work is of a non-routine nature.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Ensures system availability and function ability. Performs system backup for major systems in accordance with established procedures. Performs adjustments on hardware and recommends software changes to maximize system throughput. Performs scheduled testing and review of hardware and software. Documents all hardware and/or software adjustments and/or modifications as changes are effected. Responsible for the preparation of reports and analysis of operations as required.

SECONDARY:

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

High School Diploma and a minimum of 1 to 2 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

TITLE: FIELD ENGINEER II JOB CODE:FE02

FSLA: Non-Exempt

SUMMARY:

Provides daily operational availability of hardware and software systems to support facility operation for a complex computer system. Work is of a non-routine nature.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Ensures system availability and function ability. Performs system backup for major systems in accordance with established procedures. Performs adjustments on hardware and recommends software changes to maximize system throughput. Performs scheduled testing and review of hardware and software. Documents all hardware and/or software adjustments and/or modifications as changes are effected. Responsible for the preparation of reports and analysis of operations as required.

SECONDARY:

Performs other related duties as assigned.

High School Diploma and a minimum of 3 to 5 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

SUMMARY:

Under general supervision, designs and develops software systems through the implementation of structured techniques and appropriate standards, and executes software development life cycle phases of computing systems.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Provides design, coding, testing and validating programs that solve engineering related problems. Works closely with end-users and/or internal project teams to develop detailed technical requirements and specifications for the development of the software element for complex systems. Works closely with other engineers, systems analysts and system end-users for the development of appropriate system architecture and implementation of system designs. Develops the architecture, detailed system design, coding, testing, integration and configuration management schemes for software systems.

SECONDARY:

Supports the specification and procurement of computer systems, peripherals, accessories, software applications, and software development tools. Establishes and maintains vendor and supplier information for associated disciplines and project areas. Develops and maintains appropriate documentation for system design, testing and maintenance. Performs other related duties as assigned.

Bachelor’s Degree in an associated discipline and a minimum of 3 to 5 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

SUMMARY:

Designs and develops software systems through the implementation of structured techniques and appropriate standards, and executes software development life cycle phases of computing systems.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Provides design, coding, testing and validating programs that solve engineering related problems. Works closely with end-users and/or internal project teams to develop detailed technical requirements and specifications for the development of the software element for complex systems. Works closely with other engineers, systems analysts and system end-users for the development of appropriate system architecture and implementation of system designs. Develops the architecture, detailed system design, coding, testing, integration and configuration management schemes for software systems.

SECONDARY:

Supports the specification and procurement of computer systems, peripherals, accessories, software applications, and software development tools. Establishes and maintains vendor and supplier information for associated disciplines and project areas. Develops and maintains appropriate documentation for system design, testing and maintenance. Performs other related duties as assigned.

Bachelor’s Degree in an associated discipline and a minimum of 5 years of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities.

SUMMARY:

Works independently under general guidelines or objectives. Possesses demonstrated advanced technical and managerial skills; fully knowledgeable and experienced in all aspects of a program or functional area. Applicable functional areas include software development, systems testing, systems engineering, network engineering, business process reengineering, specialty engineering (e.g., communications, systems safety, quality assurance, test and evaluation, human factors, reliability and maintainability, systems security etc.), organizational planning, project management, configuration and data information systems, and support or program management.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

Manages large, complex systems acquisition projects or major functional areas. Plans, develops or supports programs/projects. Establishes objectives and requirements. Adapts and applies applicable technical, administrative, financial and business processes and procedures. Develops budgets. Develops program/project standards and schedules. Monitors outside resources. Coordinates and reviews work of assigned staff. Reviews/oversees the preparation of all related documentation. Chairs reviews, technical interchange meetings, etc. Directly participates and coordinates with the highest echelons and authority on all aspects pertinent to the successful implementation of the program or functional area. Employs a high degree of creativity, foresight and mature judgment to plan, organize and guide complex programs for which approaches and precedents may be unclear or nonexistent.

SECONDARY:

Performs other related duties as assigned.

Master’s degree in as associated technical or business discipline and a minimum of fifteen (15) years progressive experience, selectively or in combination, within the general functional area and ten (10) years specialized experience directly related to the specified task area

SUMMARY:

Under general supervision works develops guidelines or objectives. Applicable functional areas include systems engineering, network engineering, business process reengineering, software development, specialty engineering (e.g., communications, systems safety, quality assurance, test and evaluation, human factors, reliability and maintainability, systems security etc.), organizational planning, configuration and data information systems, and support or program management.

DUTIES AND RESPONSIBILITIES:

PRIMARY:

May act as a liaison between Client and its communities of interest to identify business processes, systems, and product requirements and to document requirements and specifications. Interacts with technical staff to conduct feasibility studies, technical-cost tradeoff studies, and analyses of alternatives. Researches and develops program performance measures and/or IT metrics to achieve Client strategic goals and evaluates and tracks progress. Using prescribed methods and information supplied, develops draft inputs to program documentation as it relates to any of the support functions. Reviews final draft documents for conformity to requirements and completeness. Organizes and maintains management files. Tracks preparation and delivery status of required deliverables. Attends meetings, design reviews, working groups and briefings. Reports issues and problems. Recommends solutions.

Bachelor’s degree in computer science, information systems, engineering, business or other related discipline and a minimum of three (3) years progressive experience within the general functional area and one (1) year specialized experience working in the specified functional area.

KEY CONCEPTS KNOWLEDGEBASE, LLC - GSA Proposed Pricelist “PROFESSIONAL SERVICES” Large Category

SIN 541611

(including IFF)

LABOR CATEGORIES DESCRIPTIONS

SIN 541611 [Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services]

Labor Category: Business Process Reengineering Specialist – Level I Minimum Experience: Three (3) to Five (5) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works under general supervision. Responsibilities include Apply process improvement, reengineering methodologies, and internet- related methodologies and principles to conduct process modernization projects. Assist senior staff with effective transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Commensurate with education and experience.

Labor Category: Business Process Reengineering Specialist – Level II Minimum Experience: Five (5) to Ten (10) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Apply process improvement, reengineering methodologies, and internet- related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. May provide daily supervision and direction to other Contractor business reengineering specialists and web architects. Commensurate education and experience.

Labor Category: Business Process Reengineering Specialist – Level III Minimum Experience: A minimum of Ten (10) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Manages junior engineers. Responsibilities include Manage use of process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e- business practices. May provide daily supervision and direction to other Contractor business reengineering specialists and web architects.

Labor Category: Business Analyst Minimum Experience: Three (3) to Five (5) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.

Labor Category: Functional Analyst – Level I Minimum Experience: Three (3) to Five (5) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task.

Labor Category: Functional Analyst – Level II

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Provide daily supervision and direction to support staff.

Labor Category: Disaster Recovery Specialist

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include previous experience in business recovery or disaster recovery planning required. General knowledge of business processes, management structures, and technology programs/platforms are preferred. Strong verbal and written communications skills are desirable. Provide support in the development of a Government Agencies emergency management and business recovery plans; perform functions pertaining to the agencies business risk assessments; review and develop business recovery strategies; draft procedures for identifying failures and invoking contingency plans; create response procedures and identifying communications channels; communicate with various response teams during testing and actual execution of recovery procedures. Support the design, development, installation, implementation and administration of backup solutions. Make recommendations to the user community and the operations group on system enhancements.

Labor Category: Document Support Specialist

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Track and maintain the location of records utilizing a personal computer- based tracking system. Typically scan bar coded boxes and their locations, update tracking systems as required, backup databases on a daily basis, archive records, ship and receive records, coordinate the pickup, storage, and delivery of records, monitor the movement of records through all tasks from initial receipt through final destruction or archiving, perform records searches as requested by clients, maintain logs on the receipt and shipment of records, destroy and archive documents, and prepare periodic inventories of records. Prioritize various tasks, interpret specific instructions, and apply creative problem-solving techniques in a variety of situations. Work normally requires lifting boxes of medium weight throughout the day.

Labor Category: Program Administration Specialist

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Assist in the preparation of management plans and reports. Coordinate schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations, and in-process review preparation. Perform analysis, development, and review of program administrative operating procedures

Labor Category: Program Analyst

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Provide analytical consultative services required to administer programs throughout all phases of business requirements analysis, software design, system and performance testing, and implementation. Analyze and review budget, schedule, and other program resources. Identify resource shortfalls and make corrective recommendations. Participate in analysis sessions to provide program requirements. Review the business and system, software and system integration requirements to ensure the requirements meet the program needs. Consider alternatives and develop recommendations. Identify, communicate and resolve risks. Identify and resolve issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project. Research and analyze resource material. Monitor system tests; reviews test results; identify project issues.

Labor Category: Quality Assurance Analyst Minimum Experience: Minimum of Eight (8) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure Government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Labor Category: Configuration Management Specialist Minimum Experience: Minimum of Five (5) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Works independently or manages junior engineers. Responsibilities include Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software

Labor Category: Quality Assurance Manager Minimum Experience: A minimum of Eight (8) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Manages junior engineers. Responsibilities include Establish and maintain a process for evaluating software and associated documentation. Determine the resources required for quality control. Maintain the level of quality throughout the software life cycle. Conduct formal and informal reviews at pre-determined points throughout the development life cycle. Provide daily supervision and direction to support staff.

Labor Category: Program Manager Minimum Experience: A minimum of Five (5) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

Serve as the program manager typically responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of Contractor personnel at multiple locations. Provide overall direction of program activities. Manage and maintain Contractor interface with the senior levels of the customer’s organization. Consult with customer and Contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business.

Labor Category: Project Control Specialist Minimum Experience: A minimum of Eight (8) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

Direct all financial management and administrative activities, such as budgeting, manpower and resource planning and financial reporting. Perform complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a report and recommend solutions. Develop work breakdown structures, prepare charts, tables, graphs, and diagrams to assist in analyzing problems. Provide daily supervision and direction to staff.

Labor Category: Project Leader Minimum Experience: A minimum of Five (5) years of relevant experience.

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

Consult in a specific functional area of project. Support the development of work plans to fulfill Government requirements. Support formulation of milestone schedules or other documented plans. Commensurate with education and experience.

Labor Category: Project Manager – Level I

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities Functional Responsibility: Manages junior team members. Responsibilities include Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short- range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. Commensurate with experience and education for the specific level.

Labor Category: Project Manager – Level II

Minimum Education: Bachelor’s Degree in an associated discipline or an equivalent combination of education and training that provides the required knowledge, skills, and abilities

Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project- related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short- range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. Commensurate with experience and education for the specific level.

Labor Category: Project Manager – Level III Minimum Experience: A…