MAS - Etranservices Corp. - GS35F421BA

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology

FSC Class(es)/ Product Code(s): D399/7030

Contract Number: GS-35F-421BA

Contract Period: July 3, 2019 – July 2, 2029

Through Modification Number: PS-0075, effective May 15, 2025 eTRANSERVICES Corp.

24 Onville Rd, Suite 101-11

Stafford, VA 22556-3831

Corporate Office: 571-405-5560

Fax: 888-503-3608

Website: GSA MAS - eTRANSERVICES Corp.

Contract Administrator: Chris Beckford

Email: GSAIT70@etranservices.com

Phone: 571-405-5560

Business Size: Small

Small Business Type: Small Disadvantaged, 8(a), SDVOSB

For more information on ordering on ordering go to the following website: https://www.gsa.gov/schedules.

Prices Shown Herein are Net (discount deducted) https://www.etranservices.com/gsa-mas/ mailto:gsaschedules@etranservices.com https://www.gsa.gov/schedules

GS-35F-421BA 2 | P a g e

INFORMATION FOR ORDERING ACTIVITIES

1a. AUTHORIZED SPECIAL ITEM NUMBERS (SINs):

SIN DESCRIPTION

511210 Software Licenses 518210C Cloud and Cloud-Related IT Professional Services 54151 Software Maintenance Services 54151HACS Highly Adaptive Cybersecurity Services (HACS) 54151HEAL Health IT Services 54151S Information Technology Professional Services 541611 Administrative Management and General Management Consulting Services 541330ENG Engineering Services OLM Order-Level Materials (OLMs)

1b. Lowest Priced Model Number and Price for each SIN: See Price List

1c. SERVICES OFFERED: See Price List

2. MAXIMUM ORDER PER SIN: 541611 and 541330ENG: $1,000,000

511210, 518210C, 54151, 54151HACS, 54151HEAL and 54151S: $500,000

OLM: $250,000

3. MINIMUM ORDER LIMITATION: $100

4. GEOGRAPHIC COVERAGE (DELIVERY AREA): The geographic scope of this contract is domestic and overseas.

5. POINT OF PRODUCTION: United States

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. QUANTITY DISCOUNT: None

8. PROMPT PAYMENT TERMS: None, Net 30. Information for Ordering Offices; Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: None.

10a. TIME OF DELIVERY: As negotiated

10b. EXPEDITED DELIVERY: Contact Contractor

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

10d. URGENT REQUIREMENTS: Contact Contractor

11. F.O.B. POINT : FOB Destination

GS-35F-421BA 3 | P a g e

12a. ORDERING ADDRESS: Same as Contractor

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3.

13 PAYMENT ADDRESS: Same as Contractor

14. WARRANTY PROVISION: Standard Commercial Warranty

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL: Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable

18a. TERMS AND CONDITIONS OF REPAIR PARTS: Not Applicable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable

20. LIST OF PARTICIPATING DEALERS: Not Applicable

21. PREVENTIVE MAINTENANCE: Not Applicable

22a. SPECIAL ATTRIBUTES: Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. www.etranservices.com

23. UNIQUE ENTITY IDENTIFIER NUMBER: Y56GTH99ZG29

24. CONTRACTOR HAS REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE. Cage Code:

(6GGS5)

GS-35F-421BA 4 | P a g e

INFORMATION TECHNOLOGY PROFESSIONAL SERVICES LABOR CATEGORY DESCRIPTIONS & QUALIFICATIONS (54151S)

Management series

Description: Management covers program and project management functions. The Program Manager is the most senior of the series and has responsibility for more than one project or has responsibility for a very large project. The Technical Project Manager provides normal project management functions including technical leadership, quality assurance, and decision-oriented recommendations. The Administrative Project Manager covers contracts and situations that require no technical leadership and provides status and progress reporting while providing an administrative connection between onsite contractor staff and a contractor’s home office. This mapping defines the educational requirements for the management series in each functional area.

Qualifications:

1. In the project management categories, the educational requirement is identical to the non-support series in the functional area that are designated as primary labor categories.

2. The Project Control Analyst experience must be relevant to project control. The experience must be similar or identical to the following: project schedule, project plan, critical path and dependency analysis, resource allocation, baseline management, status monitoring, and related project management activities.

3. For the Program Manager and Technical Project Manager categories, Project

Management Professional (PMP) or equivalent project or program management certification is required.

Program Manager (Bachelor’s degree + 15 relevant years) Technical Project Manager (Bachelor’s degree + 10 relevant years) Administrative Project Manager (Bachelor’s degree + 10 relevant years) Task Leader (Bachelor’s degree + 5 relevant years) Project Control Analyst (Bachelor’s degree + 2 relevant years)

Scientist/Engineer/Systems Analyst series

Description: This series covers engineers, professional licensed engineers, scientists, and other systems analysts. The series is intended to provide services in support of systems engineering projects rather than business-oriented IT systems support. There are support systems that are administrative in nature that have an active interface to Shared Services environments that may require some of these skills to maintain and engineer the interface. The series is also intended to provide engineering service in support of acquisition activities for operational locations including facility maintenance, modification, and remediation as well as various levels of equipment repair. Research & Development support service resources may be specified from this labor category series.

Qualifications: Engineering, math, and science degrees are required.

When supporting tasks that are Engineering, Technical, System, or Training projects, for the Senior and Senior with Special Certification Levels, any combination of degree, certification and relevant experience

GS-35F-421BA 5 | P a g e will be considered if the relevant experience requirement is satisfied.

Senior Ph.D. (Bachelor’s degree + 10 relevant years) Senior II (Bachelor’s degree + 15 relevant years) Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years) Intermediate I (Bachelor’s degree + 3 relevant years) Associate (Bachelor’s degree + 1 relevant year)

Computer Scientist/Systems Analyst series

Description: This series provides computer engineering and computer systems analysis to support engineering services, computer science, software engineering, Computer/Information Systems Development and Computer Systems Support projects. The major difference within the competencies is typically the real time and safety critical experiences required to support engineering services projects. Analytical experienced professionals may be used to support the administrative systems required for Computer/Information Systems Development and Computer Systems Support projects. These competencies are related within federal agencies and do overlap. For clarity, a computer scientist working on Engineering Services projects primarily focus on physical multiple sensor and communications systems, real time and mission critical systems while the software engineer working in support of Computer Systems Support would focus on database, shared services, systems integration or related workflow for administrative system.

Qualifications: Engineering, math, and science degrees are required.

When supporting tasks that are Information Technology Systems Architecture, Enterprise Architecture, or Network Analysis/Design/Test, for the Senior and Senior with Special Certification Levels, any combination of degree, certification and relevant experience will be considered if the relevant experience requirement is satisfied.

Senior Ph.D. (Bachelor’s degree + 10 relevant years) Senior II (Bachelor’s degree + 15 relevant years) Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

Information Technology Analyst series

Description: This series provides information technology services in facilities planning, operations and support; storage systems analysis, design/test, and administration; server system analysis, design/test and administration; database analysis, design/test, administration; website analysis, design/test, and administration; web application analysis, design/test and administration; LAN analysis, design/test and administration; user support planning, operations and administration; and related IT systems functions.

Qualifications: Information systems, business systems, management information systems, IT Management, other IT degrees are required. Engineering, math, and science degrees are acceptable substitute degrees.

GS-35F-421BA 6 | P a g e

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years) Intermediate (Bachelor’s degree + 3 relevant years)

System Security/Information Assurance Analyst series

Description: The security series provides systems security engineering for Engineering Services and IT systems security in compliance with the NIST standards. This labor category covers all security related specialty engineering functions for engineering services and all information assurance and cyber security functions in support computer systems development and computer systems support projects.

Qualifications: Educational requirement is identical to the non-support series in the functional area.

When supporting tasks that are within the scope of Engineering Services projects, the degree and experience requirement is identical to the Scientist/Engineer/Analyst or the Computer Scientist/Systems Analyst. When supporting tasks that are within the scope of Computer/Information Systems Development and Computer Systems Support projects, the degree and experience requirement is identical to the Computer Scientist/Systems Analyst.

In the System Security/Information Assurance Analyst labor categories for the Senior and Senior with Special Certification Levels, any combination of degree, certification and relevant experience will be considered if the relevant experience requirement is satisfied. This labor category must comply with the DoD 8570 for Defense Department projects.

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

GS-35F-421BA 7 | P a g e

Technical Writer

Description: This series provides support to read and analyze highly technical materials and to create documents and presentations of that information. This may be specifications, drawings, user manuals, presentations, reports, or training documents. The series is intended to support Engineering Services and IT systems related projects.

Qualifications: The educational requirement is identical to the non-support series in the functional area.

When supporting tasks that fall within the scope of Engineering Services, the degree and experience requirement is identical to the Scientist/Engineer/Analyst or the Computer Scientist/Systems Analyst. When supporting tasks that fall within the scope of Computer/Information Systems Development, the degree and experience requirement is identical to the Computer Scientist/Systems Analyst.

In the Technical Writer categories for the Senior and Senior with Special Certification Levels, any combination of degree, certification and relevant experience will be considered if the relevant experience requirement is satisfied.

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

Writer/Editor

Description: This series is to provide non-technical writing support. The writer may prepare documents as part of Business operations projects, or as part of Documentation & Training projects. The editor is focused on the same areas as the writer and can be applied in each area. This category includes the creation of content for web pages.

Qualifications: Education, English, journalism, history, political science or equivalent degrees are required.

In the Writer/Editor categories for the Senior and Senior with Special Certification Levels, any combination of degree, certification and relevant experience will be considered if the relevant experience requirement is satisfied.

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

GS-35F-421BA 8 | P a g e

Acquisition/Procurement/Contract/Analyst series

Description: This series provides expertise ranging from senior level certified acquisition experts advising the implementation and management of major acquisitions, to more administrative processing of routine contractual actions. This series is unique in that it supports Business Administration & Management projects but requires insight and knowledge of all other functional areas.

Qualifications: A 4-year course of study leading to a Bachelor’s degree with a major in any field that included or was supplemented by; at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management is required.

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

Business/Financial/Management/Analyst series

Description: The business/financial/management/analyst series is focused on the coordination, accounting, planning and administration functions. The management analyst provides business management functions such as budgeting, financial analysis and planning and control of funding and allocation of funding. These functions include business process analysis to describe and create defined business and operations controls and processes.

Qualifications: A 4-year course of study leading to a Bachelor’s degree with a major in any field that included or was supplemented by; at least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management is required.

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

GS-35F-421BA 9 | P a g e

Training/Training Material Specialist series

Description: The training and documentation series are labor categories that support business administration & management; research & development; engineering services; computer/information systems development; computer systems support; documentation & training and maintenance & support related projects. These are specialist in creating and delivering training documentation. These are specialist in education, in teaching, and in creating structured lesson plans and formal training programs. These are not the technical experts who generate the more technical portion of the documents.

Qualifications: Training Material Specialist labor categories, education, English, journalism, history, or political science degrees are required.

In the Trainer/Training Material Specialist labor categories for the Senior and Senior with Special Certification Levels, any combination of degree, certification and relevant experience will be considered if the relevant experience requirement is satisfied.

Senior Special Certification (Bachelor’s degree + certification + 10 relevant years) Senior (Bachelor’s degree + 8 relevant years) Intermediate II (Bachelor’s degree + 5 relevant years)

Technical Support series

Description: Technical support varies widely. It includes everything from modification of facilities, to testing sites, remediation of sites, and similar technician activity. In support of Business Administration & Management projects, technical support includes graphical artist specialists. In support of Computer/Information Systems Development, technical support includes graphical design and architectures. For engineering services projects, technical support means technicians to support the engineering efforts. These may be test technicians, installation technicians, support technicians, independent verification and validation technicians, etc. In support of Computer/Information Systems Development, technical support is help desk, computer installation, copier support, telephone support, etc.

In equipment maintenance environments, the technical support is an equipment repair technician and includes depot through field repairs.

Level IV (HS + 10 relevant years) Level III (HS + 6 relevant years) Level II (HS + 3 relevant years) Level I (HS + 0 relevant year)

GS-35F-421BA 10 | P a g e

Administrative Support series Description: This series is office oriented, clerical, coordinating, in an administrative role.

Typical functions include: telephone answering, desk staffing, copying, data entry, regular cyclical report generation, distribution, pre-defined task execution. These administrative support services may be used to support engineering and IT projects.

Level IV (HS + 10 relevant years) Level III (HS + 6 relevant years) Level II (HS + 3 relevant years) Level I (HS + 0 relevant year)

GS-35F-421BA 11 | P a g e

CLOUD AND CLOUD RELATED IT SERVICES LABOR CATEGORIES (518210C)

Commercial Job Title: Platform/SaaS/Portal Analyst Project Manager III

Minimum/General Experience: Must have at least five (5) years of experience as a demonstrated expert in providing and managing cloud services / Information Systems life cycle support services in support of IT systems.

Functional Responsibility: Oversees the successful planning and implementation of major IT systems or upgrades to existing systems. Responsible for planning activities, requirements development, systems development, testing and implementation of major IT systems. Conducts outreach activities to ensure buy-in of targeted systems sponsors, stakeholders and users during the development of strategic and tactical IT solutions. Manages cost, schedule and performance of projects. Organizes and directs personnel, contracts and materials for the performance of assigned professional services. Provides primary interface and leadership for the successful implementation of contracted projects to achieve customer and business objectives.

Minimum Education: Bachelor’s degree in a related field or equivalent years of experience.

Commercial Job Title: Platform/SaaS/Portal Analyst Project Manager II

Minimum/General Experience: Must have at least three (3) years of experience as a demonstrated expert in providing and managing cloud services / Information Systems life cycle support services in support of IT systems.

Functional Responsibility: Oversees the successful planning and implementation of major IT systems or upgrades to existing systems. Responsible for planning activities, requirements development, systems development, testing and implementation of major IT systems. Conducts outreach activities to ensure buy-in of targeted systems sponsors, stakeholders and users during the development of strategic and tactical IT solutions. Manages cost, schedule and performance of projects. Organizes and directs personnel, contracts and materials for the performance of assigned professional services. Provides primary interface and leadership for the successful implementation of contracted projects to achieve customer and business

GS-35F-421BA 12 | P a g e

Commercial Job Title: Platform/SaaS/Portal Analyst Project Manager I

Minimum/General Experience: Must have at least two (2) years of experience as a demonstrated expert in providing and managing cloud services / Information Systems life cycle support services in support of IT systems.

Functional Responsibility: Responsible for planning activities, requirements development, systems development, testing and implementation of major IT systems. Conducts outreach activities to ensure buy-in of targeted systems sponsors, stakeholders and users during the development of strategic and tactical IT solutions. Manages cost, schedule and performance of projects. Organizes and directs personnel, contracts and materials for the performance of assigned professional services. Provides primary interface and leadership for the successful implementation of contracted projects to achieve customer and business

Minimum Education: Associate’s degree in a related field or equivalent years of experience.

Commercial Job Title: Business Operations Analyst III

Minimum/General Experience: Must have three eight (8) years of experience using mathematical, statistical, econometric or other scientific methods and techniques in analyzing problems of a business, logistics, finance, health IT, management or technical nature.

Functional Responsibility: Monitors the status of ongoing operations. Alerts key personnel of operational problems and suggest potential solutions. May perform analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget and HR systems. The Analyst has in-depth knowledge of portal solution architecting, designing, business intelligence, developing, performance tuning, capacity planning and problem solving. Converts requirements into functional specifications and technical design. Has an extensive understanding of application delivery.

Uses industry-recognized methods to deliver work products in analysis, design, system testing, implementation or support and maintenance in a system lifecycle. Experienced in all stages of the Systems Development Life Cycle. Provides appropriate solutions to business problems. Assesses all issues surrounding people, process and technology. Conducts studies, analyzes and develops appropriate solutions, creates or maintains databases, develops and implements plans, reviews reports/work papers for accuracy and completeness, develops and presents alternative plans, defends analysis, assists project manager with changes to the scope of the project, and assists in managing client expectations. Oversees successful planning and implementation of business processes by researching, defining and driving strategic, operational the and organizational improvements across the organization and programs. Collects data and artifacts, draws insight from analysis and develops compelling recommendations aligned with project requirements. Converts requirements into functional specifications and technical design.

GS-35F-421BA 13 | P a g e

Commercial Job Title: Business Operations Analyst II

Minimum/General Experience: Must have five (5) years of experience using mathematical, statistical, econometric or other scientific methods and techniques in analyzing problems of a business, logistics, finance, health IT, management or technical nature.

Functional Responsibility: Monitors the status of ongoing operations. Alerts key personnel of operational problems and suggest potential solutions. May perform analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget and HR systems. The Analyst has in-depth knowledge of portal solution architecting, designing, business intelligence, developing, performance tuning, capacity planning and problem solving. Converts requirements into functional specifications and technical design. Has an understanding of application delivery.

Oversees successful planning and implementation of business processes by researching, defining and driving strategic, operational the and organizational improvements across the organization and programs.

Collects data and artifacts, draws insight from analysis and develops compelling recommendations aligned with project requirements. Converts requirements into functional specifications and technical design.

Commercial Job Title: Business Operations Analyst I

Minimum/General Experience: Must have three (3) years of experience using mathematical, statistical, econometric or other scientific methods and techniques in analyzing problems of a business, logistics, finance, health IT, management or technical nature.

Functional Responsibility: Monitors the status of ongoing operations. Alerts key personnel of operational problems and suggest potential solutions. May perform analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget and HR systems. The Analyst has in-depth knowledge of portal solution architecting, designing, business intelligence, developing, performance tuning, capacity planning and problem solving. Converts requirements into functional specifications and technical design. Has basic understanding of application delivery.

Commercial Job Title: Technical Expert Platform/SaaS/Portal III

Minimum/General Experience: Must have at least five (5) years of experience as a demonstrated expert in providing and managing cloud services / Information Systems life cycle support services.

Functional Responsibility: Oversees the successful planning and implementation of major IT systems/cloud environments or upgrades to existing systems. Responsible for capital planning activities, requirements development, systems development, testing and implementation of major IT systems. Provides design and implementation for online applications and decision support systems using specific design tools and common development languages. Conducts outreach activities to ensure buy-in of targeted systems sponsors, stakeholders and users during the development of strategic and tactical IT solutions. The analyst must have in-depth knowledge of platform / portal solution architecting, designing, business intelligence, developing, performance tuning, capacity planning and problem-solving. Converts requirements into functional specifications and technical design. Has an extensive understanding of application delivery to lead team.

GS-35F-421BA 14 | P a g e

Commercial Job Title: Platform/SaaS/Portal Architect III

Minimum/General Experience: Must have at least five (5) years of experience using mathematical, statistical, econometric or other scientific methods and techniques in analyzing complex or complicated problems of a business, logistics, finance, health IT, management or technical nature.

Functional Responsibility: Performs analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget, health IT and HR systems. Collects and evaluates data and information to support recommended courses of action or proposed solutions. The Configuration Analyst creates solutions based on requirements, specifications, develops and tests application modules, evaluates client operating processes and recommends efficiency improvement options. Performs or coordinates updates and discusses problems with technical staff and management.

Supports COTS systems analysis, testing, and training. Uses industry recognized methods to deliver work products in analysis, design, system testing, implementation or support and maintenance in a system lifecycle. Assists with analysis of business needs and processes for configuration or programming within COTS applications, gathers and organizes data to configure COTS standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, creates or maintains databases, develops and implements plans. Develops training strategies, training plans, training manuals/guides, and performs training for end-users of COTS applications. Minimum

Education: Bachelor’s degree in a related field or equivalent years of experience.

Commercial Job Title: Platform/SaaS/Portal Architect II

Minimum/General Experience: Must have at least three (3) years of experience using mathematical, statistical, econometric or other scientific methods and techniques in analyzing complex or complicated problems of a business, logistics, finance, health IT, management or technical nature.

Functional Responsibility: Performs analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget, health IT and HR systems. Collects and evaluates data and information to support recommended courses of action or proposed solutions. The Analyst creates solutions based on requirements, specifications, develops and tests application modules, evaluates client operating processes and recommends efficiency improvement options. Performs or coordinates updates and discusses problems with technical staff and management.

Supports COTS systems analysis, testing, and training. Uses industry-recognized methods to deliver work products in analysis, design, system testing, implementation or support and maintenance in a system lifecycle. Assists with analysis of business needs and processes for configuration or programming within COTS applications, gathers and organizes data to configure COTS standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, creates or maintains databases, develops and implements plans. Develops training plans, training manuals/guides, and performs training for end-users of COTS applications.

GS-35F-421BA 15 | P a g e

Commercial Job Title: Platform/SaaS/Portal Architect I

Minimum/General Experience: Must have at least two (2) years of experience using mathematical, statistical, econometric or other scientific methods and techniques in analyzing complex or complicated problems of a business, logistics, finance, health IT, management or technical nature.

Functional Responsibility: The Analyst creates solutions based on requirements, specifications, develops and tests application modules, evaluates client operating processes and recommends efficiency improvement options. Performs or coordinates updates and discusses problems with technical staff and management.

Supports COTS systems analysis, testing, and training. Uses industry-recognized methods to deliver work products in analysis, design, system testing, implementation or support and maintenance in a system lifecycle. Assists with analysis of business needs and processes for configuration or programming within COTS applications, gathers and organizes data to configure COTS standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, creates or maintains databases, develops and implements plans.

Commercial Job Title: Platform/SaaS/Portal Designer III

Minimum/General Experience: Must have at least five (5) years of work experience in a specialized discipline such as cloud portal SaaS development, portal design, application design, systems architecture or systems design.

Functional Responsibility: Performs extensive analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget, health IT and HR systems.

Collects and evaluates data and information to support recommended courses of action or proposed solutions. The Configuration Analyst creates solutions based on requirements, specifications, develops and tests application modules, evaluates client operating processes and recommends efficiency improvement options. Performs or coordinates updates and discusses problems with technical staff and management.

Collects data and artifacts, performs data analysis, designs, develops and implements PaaS and SaaS solutions. This analyst creates technical designs based on specifications, develops and tests application modules, evaluates corporate operating processes and recommends efficiency improvement options.

Performs or coordinates PaaS, SaaS, or Portal updates and in support of client requirements. Assists with analysis of business needs and processes for configuration or programming within COTS applications, gathers and organizes data to configure COTS standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, creates or maintains databases, develops and implements plans.

GS-35F-421BA 16 | P a g e

Commercial Job Title: Platform/SaaS/Portal Designer II

Minimum/General Experience: Must have at least three (3) years of work experience in a specialized discipline such as cloud portal SaaS development, portal design, application design, systems architecture or systems design.

Functional Responsibility: Performs moderate analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget, health IT and HR systems.

Collects and evaluates data and information to support recommended courses of action or proposed solutions. The Configuration Analyst creates solutions based on requirements, specifications, develops and tests application modules, evaluates client operating processes and recommends efficiency improvement options. Performs or coordinates updates and discusses problems with technical staff and management.

Collects data and artifacts, performs data analysis, designs, develops and implements PaaS and SaaS solutions. This analyst creates technical designs based on specifications, develops and tests application modules, evaluates corporate operating processes and recommends efficiency improvement options.

Performs PaaS, SaaS, or Portal updates and in support of client requirements. Assists with analysis of business needs and processes for configuration or programming within COTS applications, gathers and organizes data to configure COTS standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, creates or maintains databases, develops and implements plans.

Commercial Job Title: Platform/SaaS/Portal Designer I

Minimum/General Experience: Must have at least two (2) years of work experience in a specialized discipline such as cloud portal SaaS development, portal design, application design, systems architecture or systems design.

Functional Responsibility: Performs basic analytical and evaluation tasks in functional areas such as human performance management and operations, logistics, finance, budget, health IT and HR systems. Collects and evaluates data and information to support recommended courses of action or proposed solutions. The Configuration Analyst creates solutions based on requirements, specifications, develops and tests application modules, evaluates client operating processes and recommends efficiency improvement options. Performs or coordinates updates and discusses problems with technical staff and management.

Collects data and artifacts, performs data analysis, designs, develops and implements PaaS and SaaS solutions. This analyst creates technical designs based on specifications, develops and tests application modules, evaluates corporate operating processes and recommends efficiency improvement options.

Performs or coordinates PaaS, SaaS, or Portal updates and in support of client requirements. Assists with analysis of business needs and processes for configuration or programming within COTS applications, gathers and organizes data to configure COTS standard reports, analyzes data to identify trends and patterns and investigates issues, produces clear reports of results, process definitions and workflow diagrams, performs systems analysis or testing, creates or maintains databases, develops and implements plans.

GS-35F-421BA 17 | P a g e

Commercial Job Title: Quality Assurance Manager III

Minimum/General Experience: Must have eight (8) years of experience performing Quality Assurance Management functions.

Functional Responsibility: Manage quality management system to ensure compliance with documented processes and established quality standards (e.g. ISO and CMMI). Manages process development, process review and implementation. Manages an internal audit program identifying non-compliance and opportunities for improvement, initiating and tracking corrective actions. Maintain documentation control for established company processes. Responsible for tracking operational measures and metrics relating to quality and serves as the primary point of contact for quality issues and corrective measures. Conducts audits and reviews/analyzes data and documentation. Establishes and maintains a process for evaluating software and associated documentation. Determines the resources required for software testing.

Maintains the level of quality throughout the software life cycle.

Commercial Job Title: Quality Assurance Manager II

Minimum/General Experience: Must have six (6) years of experience performing Quality Assurance Management functions.

Functional Responsibility: Manage quality management system to ensure compliance with documented processes and established quality standards (e.g. ISO and CMMI). Manages process development, process review and implementation. Manages an internal audit program identifying non-compliance and opportunities for improvement, initiating and tracking corrective actions. Maintain documentation control for established company processes. Responsible for tracking operational measures and metrics relating to quality and serves as the primary point of contact for quality issues and corrective measures. Conducts audits and reviews/analyzes data and documentation. Establishes and maintains a process for evaluating software and associated documentation. Determines the resources required for software testing.

Commercial Job Title: Quality Assurance Manager I

Minimum/General Experience: Must have three (3) years of experience performing Quality Assurance Management functions.

Functional Responsibility: Manage quality management system to ensure compliance with documented processes and established quality standards (e.g. ISO and CMMI). Manages process development, process review and implementation. Manages an internal audit program identifying non-compliance and opportunities for improvement, initiating and tracking corrective actions. Maintain documentation control for established company processes. Responsible for tracking operational measures and metrics relating to quality and serves as the primary point of contact for quality issues and corrective measures. Establishes and maintains a process for evaluating software and associated documentation. Maintains the level of quality throughout the software life cycle.

GS-35F-421BA 18 | P a g e

Commercial Job Title: Cybersecurity Analyst III

Minimum/General Experience: Must have eight (8) years of IT experience with at least 5 supporting cybersecurity requirements for systems or high-level applications, evaluating approved security product capabilities, and developing proper computer system security solutions.

Functional Responsibility: Analyzes and defines security requirements for computer systems, which may include cloud environments, servers, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development lifecycle. Functions may include penetration testing, incident response, cyber hunt, and/or risk and vulnerability assessments.

Commercial Job Title: Cybersecurity Analyst II

Minimum/General Experience: Must have six (6) years of IT experience with at least 4 supporting cybersecurity requirements for systems or high-level applications, evaluating approved security product capabilities, and developing proper computer system security solutions.

Functional Responsibility: Analyzes and defines security requirements for computer systems, which may include cloud environments, servers, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development lifecycle. Functions may include penetration testing, incident response, cyber hunt, Commercial Job Title: Cybersecurity Analyst I

Minimum/General Experience: Must have four (4) years of IT experience with at least 2 supporting cybersecurity requirements or IT systems or high-level applications, evaluating approved security product capabilities, and developing proper computer system security solutions.

Functional Responsibility: Analyzes and defines security requirements for computer systems, which may include cloud environments, servers, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development lifecycle. Functions may include penetration testing, incident response, cyber hunt, GS-35F-421BA 19 | P a g e

Commercial Job Title: Training Material Specialist III

Minimum/General Experience: Must have ten (10) years of experience in information system development, training, or related fields.

Functional Responsibility: Conducts the research necessary to develop and revise training courses, job aids and prepares appropriate training catalogs. Prepares all instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars. Provides daily supervision of, and direction to, staff. This labor category is offered only in conjunction with IT Professional labor categories.

Commercial Job Title: Training Material Specialist II

Minimum/General Experience: Must have seven (7) years of experience in information system development, training, or related fields.

Functional Responsibility: Conducts the research necessary to develop and revise training courses, job aids and prepares appropriate training catalogs. Prepares all instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars. Provides daily supervision of, and direction to, staff. This labor category

Commercial Job Title: Training Material Specialist I

Minimum/General Experience: Must have three (3) years of experience in information system development, training, or related fields.

Functional Responsibility: Conducts the research necessary to develop and revise training courses, job aids and prepares appropriate training catalogs. Prepares all instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars. Provides daily supervision of, and direction to, staff. This labor category

GS-35F-421BA 20 | P a g e

Commercial Job Title: Service Desk Manager IV

Minimum/General Experience: Must have seven (7) years of experience in related fields.

Functional Responsibility: Must have specialized experience in working and/or managing Service/Help Desks in a cloud services/multiserver environment; comprehensive knowledge of operating systems, PaaS, SaaS or specialized applications, networking, and mail standards; and/or supervision of service/help desk employees. General experience includes information system development and network and other work in the IT field or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Provides daily supervision and direction to staff who are responsible for telephone and in-person support to users in the areas of e-mail, directories, standard COTS applications, and other network services.

Manages personnel who serve as the first point of contact for troubleshooting technical problems.

Commercial Job Title: Service Desk Support III

Minimum/General Experience: Must have five (5) years of experience in related fields.

Functional Responsibility: Specialized experience may in working on Service/Help Desks in a cloud services/multiserver environment; comprehensive knowledge of operating systems, PaaS, SaaS or specialized applications, networking, and hybrid IT environments. General experience includes information system development and network and other work in the IT field or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Commercial Job Title: Service Desk Support II

Minimum/General Experience: Must have three (3) years of experience in related fields.

Functional Responsibility: IT experience may include in working in a cloud services/multiserver environment or desktop; knowledge of operating systems, PaaS, SaaS or specialized applications, networking, and hybrid IT environments. General experience includes information system development and network and other work in the IT field or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude. .

Commercial Job Title: Service Desk Support I

Minimum/General Experience: Must have one (1) year of IT experience in related fields.

Functional Responsibility: IT experience may include in working in a cloud services/multiserver environment or desktop; knowledge of operating systems, PaaS, SaaS or specialized applications, networking, and hybrid IT environment. General experience includes information system development and network and other work in the IT field or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Minimum Education: A HS diploma is required.

GS-35F-421BA 21 | P a g e

Commercial Job Title: Administrative Support III

Minimum/General Experience: Must have 5 years of experience working with project management tools and reporting systems. Familiar with government contracts, work breakdown structures, management/ business plans, and program reporting.

Functional Responsibility: Manages the preparation of management plans and various customer reports.

Develops and presents results to program and executive management and provides direction to other administrative personnel. Coordinates schedules to facilitate the completion of task order and change proposals, contract deliverables, task order reviews, briefings and presentations, and IPR preparation.

Performs analysis, development, and review of program administrative operating plans and procedures.

This labor category is offered only in conjunction with IT Professional labor categories.

Commercial Job Title: Administrative Support II

Minimum/General Experience: Must have 3 years of experience working with project management tools and reporting systems.

Functional Responsibility: Prepares plans and various customer reports. Develops and presents results to program and executive management and provides direction to other administrative personnel.

Coordinates schedules to facilitate the completion of task order and change proposals, contract deliverables, task order reviews, briefings and presentations, and IPR preparation. Performs analysis, development, and review of program administrative operating plans and procedures.