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General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.
Schedule Title: Multiple Award Schedule (MAS) FSC Group: F03, H01, H09 FSC Class(es)/ Product Code(s):
Contract Number: GS-35F-377GA
Price list current as of Modification # PS-0019
For more information on ordering from Federal Supply Schedules click on FSS Schedules at GSA.gov.
Contract Period: April 21, 2022 – April 20, 2027 Company:
SoftDev, Incorporated
415 Pine Avenue, Suite 103
Albany, GA 31701-2536
Website: http://www.softdevinc.com
Contract Administrator: contracts@softdevinc.com
2 | Page
Business Size: Small, Woman owned business, HubZone
CUSTOMER INFORMATION
1a Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).
| 54151S |
| IT Professional Services |
54151
IT Software Maintenance Services
54151HEAL
Health Information Technology Services
| 541611 |
| Management and Financial consulting, Acquisition and grants management support, and business program and project management services |
| 541690 |
| Technical Consulting Services |
| 541990 |
| All Other Professional, Scientific, and Technical Services (Non-IT) |
| 1b | Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. SEE PRICE LIST BELOW. |
| 1c | Description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. SEE PAGE NUMBER 7. |
2. Maximum order: Identify the maximum order amount for each SIN awarded
3. Minimum order: $100.00
4. Geographic coverage (delivery area): Domestic
5. Point(s) of production: N/A only labor services offered
6. Discount from list prices or statement of net price:
· Prices listed are net, discounts have been deducted and the industrial funding fee has been added
7. Quantity discounts:
· None
8. Prompt payment terms:
· Not applicable Note: Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.
9. Foreign items:
· Not applicable
10a. Time of delivery: To be negotiated at the task order level.
10b. Expedited delivery:
· Items available for expedited delivery are noted in this price list.
10c. Overnight and 2-day delivery: Not Applicable.
10d. Urgent Requirements: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.
11. F.O.B point(s): Destination
12a. Ordering address(es):
SoftDev Incorporated P.O. Box 70841 Albany, GA 31708-0841 Phone: 919.246.4380 Fax: 919.375-0093 Email: contracts@softdevinc.com Attention: SoftDev Contracts
12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address(es):
SoftDev Incorporated
P.O. Box 70841
Albany, GA 31708-0841
Email: accounting@softdevinc.com Attention: Accounts Receivable
Mailing Address: P.O. Box 70841, Albany, GA 31708-0841
14. Warranty provision: Provision for any appropriate and applicable warranties shall be specified in individual orders. Such warranties are subject to the negotiation between the ordering agencies and the contractor.
15. Export packing charges: Not Applicable
16. Terms and conditions of rental, maintenance, and repair: NA
17. Terms and conditions of installation: Not Applicable
18a. Terms and conditions of repair parts: Not Applicable
18b. Terms and conditions for any other services: Not Applicable
19. List of service and distribution points: Not Applicable
20. List of participating dealers: Not Applicable
21. Preventive maintenance: Not Applicable
22a. Special attributes: Not Applicable
22b. Section 508 compliance: If applicable, Section 508 compliance is available at http://www.softdevinc.com. The EIT standards can be found at: www.Section508.gov/.
23. Unique Entity Identifier (UEI) number: TZYHE9DUQ5N5
24. Notification regarding registration in System for Award Management (SAM) database: Registered, and Registration valid to January 6, 2026
Allowable Substitutions of Education and Experience
The minimum education and experience will be met when the equivalencies in the tables below are considered. Additional educational achievements in excess of requirements can be substituted for experience requirements:
| Required Education |
| Actual Education |
| Additional Years of Experience Credited the SoftDev Employee |
Due to the availability or limitation of education, occasionally substitution of experience as referenced below for a professional labor type with additional years of experience will be provided per the approval of the federal agency acquiring the service.
| Actual Education |
| Required Education |
| Additional Years of Experience Needed for Educational Requirements |
Equivalency to the Degree
| HS/GED |
| Ph.D. |
| No equivalency |
| BA/BS |
| Ph.D. |
| No equivalency |
SIN: 54151HEAL
Health Information Technology Services - Includes a wide range of Health IT services to include connected health, electronic health records, health information exchanges, health analytics, personal health information management, innovative Health IT solutions, health informatics, emerging Health IT research, and other Health IT services. NOTE: Subject to Cooperative Purchasing.
LABOR CATEGORY DESCRIPTIONS – SINs 54151, 54151S, 54151HEAL
| Labor Category |
| Minimum Years of Experience |
| Functional Responsibility |
| Minimum Education |
| Administrative/ Clerical Assistant I |
| 1 |
| Prepares reports and other program documentation, prepares graphics presentations, plans, and coordinates meetings/conferences, performs data entry, filing, and reproduction. Applies familiarity with specialized and technical terminology to proofread and edit documents |
| Associate’s Degree |
| Administrative/ Clerical Assistant II |
| 3 |
| Perform office duties: preparation of reports, forms, correspondence, and presentation materials. Manage appointment and meeting schedules for senior staff. Purchase supplies, equipment, and other materials utilizing prescribed guidelines and procedures |
| Associate’s Degree |
| Administrative/ Clerical Assistant III |
| 5 |
| Perform office duties: preparation of reports, forms, correspondence, and presentation materials. Manage appointment and meeting schedules for senior staff. Purchase supplies, equipment, and other materials utilizing prescribed guidelines and procedures. |
| Associate’s Degree. |
| Applications Systems Analyst I |
| 0 |
| Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. |
| Bachelor’s Degree |
| Applications Systems Analyst II |
| 3 |
| Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. |
| Bachelor’s Degree |
| Applications Systems Analyst III |
| 5 |
| Assist in reviewing and setting guidelines and processes during software maintenance services. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. Prepare draft cost-benefit and return-on-investment analysis to determine the feasibility of implementing proposed technology solutions. |
| Bachelor’s Degree |
| Applications Systems Analyst IV |
| 7 |
| Set guidelines and processes while leading a group of Systems Analysts in the review of all data processing tasks during software design and maintenance. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. Prepare cost-benefit and return-on-investment analysis to determine the feasibility of implementing proposed technology solutions. |
| Bachelor’s Degree |
| Budget Analyst |
| 2 |
| Support budget formulation: research and compile budget data. Develop estimates and justifications required for system implementation. Identify operational cost. Develop annual budget work plans and schedules. |
| Bachelor’s Degree |
| Business Analyst I |
| 0 |
| The BA I will interview users to understand current processes and future system needs, manage product backlog, review requirements with the technical team, test new systems and prepare training documentation required for software implementation. |
| Bachelor’s Degree |
| Business Analyst II |
| 2 |
| The BA II will be able to complete all tasks at the BA I level in addition to other duties such as; taking initiative to engage cross team personnel in meeting product deliverables, creating reports to display progress gained or lost within projects, lead initiatives to completion with little supervision, implement critical thinking and problem solving skills to clear potential or realized blockers. |
| Bachelor’s Degree |
| Business Analyst III |
| 4 |
| The BA III will be able to complete all tasks at the BA I and II levels in addition to other duties such as; mentoring junior BA’s, leading projects, delegation of tasks during software design and implementation, define configuration specification, business analysis requirements, and filling in for senior BA’s when applicable. |
| Bachelor’s Degree |
| Business Analyst IV |
| 6 |
| The BA IV will be able to complete all tasks at the BA I, II, and III levels as well as analyze, assess, plan, design, and implement operational and functional baselines. Create conceptual business models to identify relevant changes needed. Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Support the development of functional area strategies for enhanced IT. |
| Bachelor’s Degree |
| Business Process Analyst |
| 2 |
| Plans, performs, and implement software process improvement initiatives. Diagrams and evaluates existing processes. Organizes, leads, and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collect data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on using re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement, and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses |
| Bachelor’s Degree |
| Configuration Analyst |
| 5 |
| Configures, tests and documents configuration solutions. Considers interdepartmental impact when recommending solutions and identifies opportunities for interdepartmental utilization of recommended solutions. Works with peers to develop realistic project scope estimates, detailed project plans, and timelines. Analyzes business requirements and objectives towards determining the optimal configuration of the requirements. Exercises good judgment in the use of configuration standards. Can propose business beneficial changes to coding standards and development procedures. Adheres to existing configuration management procedures. Recommend improvements to existing procedures. Assesses work of team members to ensure compliance with procedures. Performs complex data modeling and database design with minimal oversight. |
| Bachelor’s Degree |
| Configuration Manager |
| 5 |
| Control, plan, and direct all aspects of the change process. Responsible for effectively tracking, logging, categorizing, and maintaining changes made against the accepted baseline(s) standards. Provides daily support and direction to staff as to change status requirements, deadlines, and problems. |
| Bachelor’s Degree |
| Contract Manager |
| 2 |
| Responsible for all contract functions, ensuring compliance with contract provisions. Knowledge of the contract types and associated risks. Responsible for administering contracts including adherence to terms and conditions, interaction with customers, preparation of modification requests, etc. in accordance with company policy and procedure, applicable laws, and sound business judgment. Analyze and conduct risk assessments and risk mitigation approaches on terms and conditions, draft agreements. |
| Bachelor’s Degree |
| Customer Service Engineer |
| 1 |
| The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment, Support Help Desk Operations, providing technical support for office automation software support via telephone. |
| Associate’s degree |
| Customer Service Manager |
| 4 |
| Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives of software maintenance services. |
| Bachelor’s Degree |
| Customer Service Technician |
| 1 |
| Provides support in compliance with established policies and procedures to attain contractual Service Level Agreement (SLA) metrics. Installs; configures; and upgrades computer hardware and software as needed. Participates in special projects as needed. Provides troubleshooting and support for users on customized applications. |
| Associate’s degree |
| Gathers, analyzes, and interprets a wide variety of data to develop and refine process performance models and baselines. Analyzes existing processes, proposes improvements, and develops and enacts deployment plans. Develops and implements programs to ensure products and services meet company standards and internal customer requirements. Identifies new ways to utilize data and statistical methods to improve business processes throughout the organization. May provide guidance and work leadership to other team members. |
| Bachelor’s Degree |
| Data Analytics Manager, Sr. |
| 10 |
| The Sr. Data Analytics Manager will leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to lead and tackle software integration and maintenance problems. |
| Bachelor’s Degree |
| Data Manager |
| 3 |
| Performs tasks which ensure strategic and coordinated data systems management and maintenance, accuracy and integrity of data, and reporting of data to internal and external stakeholders. Tasks may include ensuring timely and accurate monthly, quarterly, and annual reports as required; establishing, maintaining, and updating databases and records for recurring internal reports; recommending and implementing new operating methods to improve data flow, collection, editing, processing and distribution; and ensuring data integrity of high-level data analysis. |
| Bachelor’s Degree |
| Data Modeler |
| 7 |
| Develop and implement advanced data management systems designed, or redesigned, to utilize new technology. Develop, code, test, and maintain database programs. Manages the flow of information between departments using relational databases. Develop, code, test, and maintain database programs. Maintains data integrity by working to eliminate redundancy. Stays informed of the ways the organization uses its data. |
| Bachelor’s Degree |
| Data Quality Analyst |
| 3 |
| Evaluate and define, clarity, conciseness, and technical correctness of proposed data element changes. Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. |
| Bachelor’s Degree |
| Data Quality Manager |
| 5 |
| Manage production, data issue/inquiry tasks and enhancements. Evaluate data for validity and impact on deliverables while understanding and overseeing the core data quality processes. Recommend changes that will improve quality and/or decrease timing. |
| Bachelor’s Degree |
| Database Administrator |
| 5. |
| Analyze coordinate and maintain information databases. Develop and enforce CMS database standards, guidelines and operational policies and procedures, Review physical structures, Review performance, maintenance and utilities associated with each structure (i.e., REORGS, LOAD, UNLOADS), Review necessary storage media, Review SQL performance and Tuning, Reviewing application's access to the database structures, Review backup & recovery strategies, Review, where required, the purge/archive criteria, Monitoring database/subsystem performance issues, Review Migration Plans. |
| Bachelor’s Degree |
| Database Administrator, Sr. |
| 7 |
| Analyze coordinate and maintain information databases. Develop and enforce CMS database standards, guidelines and operational policies and procedures, Review physical structures, Review performance, maintenance and utilities associated with each structure (i.e., REORGS, LOAD, UNLOADS), Review necessary storage media, Review SQL performance and Tuning, Reviewing application's access to the database structures, Review backup & recovery strategies, Review, where required, the purge/archive criteria, Monitoring database/subsystem performance issues, Review Migration Plans. |
| Bachelor’s Degree |
| Documentation Specialist |
| 4 |
| Prepare and disseminate technical documentation. Edit, type, and prepare memoranda of a technical and/or managerial nature. Maintain logs relating to work in progress, meetings, etc. Prepare specialized communications, maintain logs on communications sent and received, arrange and log special shipments of records. |
| Associate’s Degree |
| Utilize ETL tool by using extract, transform, load rules or tables to combine or convert data from one database format or type to another. The ETL developer is responsible for designing and creating the data warehouse and all related extraction. Knowledge of data modeling. Developers need to be able to read, analyze and digest what a business wants to accomplish with its data, and design the best possible ETL process around those goals. |
| Bachelor’s Degree |
| EVM Analyst |
| 5 |
| Coordinate EVM analyses, developing processes and standards for collecting, tracking, analyzing, and disseminating cost and schedule data; performing schedule risk analyses; generating comprehensive at completion cost estimates; and preparing formal reports and briefs. |
| Bachelor’s Degree |
| Financial Analyst |
| 1 |
| Analyze financial program data to develop annual and multi-year budget estimates. Report program financial activities. |
| Bachelor’s Degree |
| Governance Manager |
| 5 |
| Manage, plan, develop, implement, and ensure compliance on formal quality systems designed to ensure production of products and service consistent with established standards and achieve continuous improvement objectives. |
| Bachelor’s Degree |
| Health Information Specialist |
| 1 |
| Compile, process, and maintain medical records in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the organization. |
| Associate's Degree |
| Health Information Specialist, Sr. |
| 5 |
| Lead projects and mentor junior personnel through tasks such as compiling, processing, and maintaining medical records in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the organization. |
| Bachelor’s Degree |
| Human Factors Engineer, Jr. |
| 1 |
| Responsible for user interface design based on user needs and requirements. Works closely with users (analysts) to research and document user profiles, analysis tasks, workflows, and user scenarios. Collects and documents user requirements, creates user interface design specifications, works closely with product designers and process engineers developing applications, conducts usability testing, and designs/develops user surveys to obtain user feedback. |
| Bachelor’s Degree |
| Human Factors Engineer, Sr. |
| 5 |
| Responsible for user interface design based on user needs and requirements. Works closely with users (analysts) to research and document user profiles, analysis tasks, workflows, and user scenarios. Collects and documents user requirements, creates user interface design specifications, works closely with product designers and process engineers developing applications, conducts usability testing, and designs/develops user surveys to obtain user feedback. |
| Bachelor’s Degree |
| Network Administrator |
| 3 |
| Provide technical and administrative support for LAN, using and a variety of application software; maintains adequate knowledge of existing hardware and software in use to maximize efficiency of the network and users' utilization of them; and provides written documents which evaluate LAN information on periodic intervals. Ensure that all patches are applied to all servers. Monitor load balance on servers and make recommendations accordingly. All other tasks as assigned. |
| Bachelor’s Degree |
| Network Engineer |
| 3 |
| Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communications hardware and software. |
| Bachelor’s Degree |
| Physical Security Specialist |
| 5 |
| Responsible for implementing the successful planning/design and execution of the security details of the project. Has demonstrated knowledge and experience in threat assessments and risk analysis; integrated physical security systems and the appropriate identification and implementation of security measures. |
| Bachelor’s Degree |
| Physical Security Specialist, Sr. |
| 10 |
| Responsible for leading the successful planning/design and execution of the security details of the project. Has demonstrated knowledge and experience in threat assessments and risk analysis, integrated physical security systems and the appropriate identification and implementation of security measures. Provide technical security input to the project team day to day direction. Ensure staffing plans are developed and functional coverage is maintained for the Project. Develop the security system requirements and performance specifications for identified project scope of work. Prepare risk analysis of the identified facilities of structures. Work with the project team to develop the project schedule and conduct regular reviews and updates to the schedule based on project progress and change. Oversee the change management process and approval of all trends and change orders. Manage and apply risk management to any project risks to ensure risk is minimized. Develop and implement the Project Security design and installation plan. Other duties as assigned. |
| Bachelor’s Degree |
| Policy SME |
| 4 |
| Responsible for ensuring the program meets or exceeds all aspects of the documented policies required for operating and delivering in any given environment. Will provide guidance and risk registry to ensure all policies are adhered to. |
| Bachelor’s Degree |
| Principal Architect |
| 12 |
| Analyze, plan, design, and implement structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes required. Establish system information requirements using analysis of the information engineer(s) in the development of enterprise wide or large-scale information systems. Design architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensure these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of information management solution of the application platform, across the Application Program Interface (API), and the external environment/software application. Ensure that the common operating environment is compliant with the Agency enterprise architecture and applicable reference models. Evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action. |
| Bachelor’s Degree |
| Principal Facility Engineer |
| 7 |
| Control, plan, and direct all aspects of building operations. Assists in developing & monitoring assigned department budget and risk management efforts directly supporting Enterprise infrastructure and infostructure IT goals and projects. Can include tasks associated with receiving, distributing, or shipping of materials. Coordinate on-site emergencies. Must possess strategic planning skills and have a thorough understanding of internal & external compliance policies. Accurately completes paperwork or system transactions applicable to function, such as documentation of material movement (i.e., Receipt, Shop Order, and Packing Lists). Ability to organize, plan & schedule work with minimal supervision. |
| Bachelor’s Degree |
| Principal System Engineer |
| 14 |
| Control, plan, and direct all aspects of operations, performance, changes to network hardware and operating systems. Oversee, troubleshoot, and evaluate system utilization and response. Perform additions and changes to network hardware and operating systems, and attached devices; include investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. Provide direct support in the day-to-day operations on network hardware and operating systems, including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems using knowledge of hardware and software installation and maintenance in a PC/LAN_WAN environment. Maintain network infrastructure standards including network communication protocols such as TCP Transport Control Protocol/Internet Protocol (TCP/IP). |
| Bachelor’s Degree |
| Process Improvement Manager |
| 5 |
| Manage, plan, develop and implement formal quality systems designed to ensure production of products and services consistent with established standards and achieve continuous improvement objectives. |
| Bachelor’s Degree |
| Program Analyst |
| 5 |
| Provide analytical consultative services required to administer programs throughout all phases of business requirements analysis, software design, system and performance testing, and implementation. Analyze and review budget, schedule, and other program resources. Identify resource shortfalls and make corrective recommendations. Participate in analysis sessions to provide program requirements. Review the business and system software and system integration requirements to ensure the requirements meet the program needs. Consider alternatives and develop recommendations. Identify, communicate, and resolve risks. Identify and resolve issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project. Research and analyze resource material. Monitor system tests; reviews test results; identify project issues. |
| Bachelor’s Degree |
| Program Management Lead |
| 10 |
| Responsible for oversight of the organization, directing, and managing of all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer’s organization. |
| Bachelor’s Degree |
| Program Manager |
| 10 |
| Organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer’s organization. |
| Bachelor’s Degree |
| Program Manager, Sr. |
| 15 |
| Organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer’s organization. May manage a team of Program Managers. |
| Bachelor’s Degree |
| Programmer |
| 4 |
| Efficiently and effectively analyze, test and develop programs and program changes. Create and/or maintain operating systems, communications software, database packages, compilers, assemblers, and utility programs. Modify existing software as well as create special purpose software to ensure efficiency and integrity between systems and applications. |
| Bachelor’s Degree |
| This position is typically populated by degreed professional subject-matter experts performing specialized analysis and design tasks. Analyzes user needs and performs research and functional analysis on a variety of projects. |
| Bachelor’s Degree |
| Project Director |
| 8 |
| Responsible for genuine executive authority over the project. Full accountability and responsibility for the project's success, subject to oversight by the executive bodies. Manage the IT team’s allocated resources. The Project Director shall act as the central point of contact with CMS and shall have the full authority to act on behalf of the contractor company in the performance of the required work and services under the contract. |
| Bachelor’s Degree |
| Project Manager |
| 3 |
| Control, plan, and direct all aspects of the project and project team to include schedule, operations, and financial management. Organize and assign responsibilities to subordinates and oversee the successful completion of assigned tasks. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to the project team. Recommends and takes action to direct the analysis and solutions of problems |
| Bachelor’s Degree |
| Quality Assurance Manager |
| 10 |
| Responsible for the improvement of the overall quality and efficiency of the project and for creating, implementing, and managing the quality control processes. Identifying needs and areas for improvement, developing new procedures that ensure higher quality data and methods of production, and satisfying all documented customer processes for software products and services. |
| Bachelor’s Degree |
| Quality Assurance Specialist III |
| 3 |
| Responsible for ensuring that products and services meet specific requirements for the selected program. This position will support activities to maintain compliance with quality standards and support the Company’s internal quality goals and objectives while providing mentorship of more junior specialists. |
| Bachelor’s Degree |
| Release Manager |
| 1 |
| Control, plan, and direct all aspects of planned software updates, ensuring that only approved and validated changes are introduced. General knowledge of every aspect of the software development process, various applicable operating systems and software application or platforms, as well as various business functions and perspectives. |
| Associate’s Degree. |
| Release Engineer |
| 2 |
| Responsible for maintenance and configuration of all release related tools. Manage multiple code repositories, helping with branching and tagging at both tactical and strategic levels. Improve and evolve the build, release and deployment processes while interfacing with engineering and production groups. |
| Bachelor’s Degree |
| Risk Management Analyst |
| 5 |
| Demonstrate thorough knowledge on technology processes within infrastructure, information security, SDLC utilizing various IT controls frameworks. Understand and articulate risks associated with technology processes and IT general controls and identify process and control gaps proactively. Liaise across relevant business, technology, and control functions to prioritize risks, challenge technology risk decisions, assumptions, and tolerances, and drive appropriate risk response. Contribute to the establishment of metrics and tools to assess and report on inherent risks, control strength and residual risk in a consistent and objective manner. Assist with the development and validation of remediation plans for technology deficiencies. Monitor internal and external business, regulatory and technology environment to identify new or emerging risks and verify remediation of issues. |
| Bachelor’s Degree |
| Schedule Manager |
| 2 |
| Responsible for maintaining software or project release calendar, including task deliverables and major milestones. Provide frequent updates and communications to ensure all deliveries are made on time while giving the team ample preparation time. May also be responsible for appointments, travel plans, meetings, and conferences in addition to all other tasks assigned. |
| Bachelor’s Degree |
| Security Analyst |
| 1 |
| Analyze, assess, plan, design, and implement secure procedures, programs, tools, and policies. Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that the user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management. |
| Bachelor’s Degree |
| Security Manager |
| 10 |
| Knowledge of IT security concepts, standards, and methods. Ensure the integration of secure IT programs and services in compliance with applicable security standards. Analyze and define security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Perform risk analyses which also includes risk assessment |
| Bachelor’s Degree |
| Software Engineer I |
| 0 |
| Research, design, develop, and test operating systems-level software, compilers, and network distribution software for computing applications. Set operational specifications and formulate and analyze software requirements. May design embedded systems software. Apply principles and techniques of computer science, engineering, and mathematical analysis. |
| Bachelor’s Degree |
| Software Engineer II |
| 2 |
| Research, design, develop, and test operating systems-level software, compilers, and network distribution software for computing applications. Set operational specifications and formulate and analyze software requirements. May design embedded systems software. Apply principles and techniques of computer science, engineering, and mathematical analysis. |
| Bachelor’s Degree |
| Software Engineer III |
| 3 |
| May be responsible for leading a team to research, design, develop, and test operating systems-level software, compilers, and network distribution software for computing applications. Set operational specifications and formulate and analyze software requirements. May design embedded systems software. Apply principles and techniques of computer science, engineering, and mathematical analysis. |
| Bachelor’s Degree |
| Software Engineer IV |
| 5 |
| Responsible for leading an engineering team to research, design, develop, and test operating systems-level software, compilers, and network distribution software for computing applications. Set operational specifications and formulate and analyze software requirements. Design embedded systems software. Apply principles and techniques of computer science, engineering, and mathematical analysis. |
| Bachelor’s Degree |
| System Engineer |
| 3 |
| Control, plan, and direct all aspects of configuration, installation, operation and testing of network hardware and software. Identify and analyze advancements in application development concepts, techniques, and tools. Coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices; includes investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. Provide direct support in the day-to-day operations on network hardware and operating systems, including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols. Provide technical consultation, training and support to IT staff as designated by the government. |
| Bachelor’s Degree |
| Team Lead |
| 2 |
| Control, plan and direct subordinate personnel assigned. |
| Associate’s Degree |
| Technical Trainer, Certified |
| 12 |
| Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status. Design, plan, organize, or direct orientation and training programs for employees or customers. Develop alternative training methods if expected improvements are not seen. Keep up with developments in area of expertise by reading current journals, books, or magazine articles. Monitor, evaluate, or record training activities or program effectiveness. Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. |
| Bachelor’s Degree |
| Technical Trainer, Sr. |
| 12 |
| Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status. Design, plan, organize, or direct orientation and training programs for employees or customers. Develop alternative training methods if expected improvements are not seen. Keep up with developments in area of expertise by reading current journals, books, or magazine articles. Monitor, evaluate, or record training activities or program effectiveness. Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. |
| Bachelor’s Degree |
| Technical Writer |
| 5 |
| Write and/or edit technical documents, including reports, user manuals, briefings and presentations, functional descriptions, system specifications, guidelines, and other project deliverables to meet contract requirements. Develop outlines and drafts for review and approval by technical specialists and project management ensuring that final documents meet applicable contract requirements and regulations. Research and gather technical and background information for inclusion in project documentation and deliverables. Consult relevant information sources, including library resources, technical and financial documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables |
| Bachelor’s Degree |
| Test Engineer |
| 1 |
| Responsible for understanding and implementing industry standard Testing best practices and performing all test-related functions; including, but not limited to vetting requirements, creating test plans, test data and test cases, executing test cases, creating automation scripts, and implementation of a thorough regression test set. |
| Associate’s Degree |
| Test Engineer, Sr. |
| 5 |
| Responsible for leading and implementing industry standard testing best practices. Communicating and planning of all test artifacts including but not limited to creating test plans, test data and test cases. Execution of test cases, creating automation scripts, and implementation of a thorough regression test set while providing senior leadership with software test metrics and risk communication along with mitigation recommendations. |
| Associate’s Degree |
| Test Manager |
| 10 |
| Responsible for all aspects of software test development for multiple teams across several locations. Including all activities during the software development life cycle, while meeting the design guidelines, quality standards and internal stakeholders’ expectations. The most important aspects of the job are employee growth, communication, and coordination. Ensuring that the team is working to capacity and that there is nothing blocking the team’s work while also responsible for the growth of their team members. |
| Bachelor’s Degree |
| Trainer |
| 14 |
| Implementing training courses for technical and procedural based topics. Development and delivery of standard, complex, and customized training based on project needs and the delivery of new product and technology training. Create, test, and review new and existing courseware. Analyze the effectiveness of a course, tailor the course to improve the effectiveness, and develop processes and standards to manage and maintain learning curriculum, as needed. |
Design surveys and other evaluative instruments to determine the utility of the developed products. Observe end users to gain knowledge of current practices and needs for the purpose of including them in forthcoming training sessions. Work hand in hand with test engineers and developers to understand user impacts of software changes and translate into training material. Design, create, and deliver Instructor Led Training (ILT) as well as webinar styled training as needed.
Able to work independently with little management oversight.
Develop solutions for complex training materials. Responsible for and accountable for owning areas of training materials, presentations, and surveys. Other tasks as assigned to include Technical Writing, reporting, metrics, etc.
Bachelor's Degree
| Web Designer |
| 3 |
| Design, create, and modify Web sites. Analyze user needs to implement Web site content, graphics, performance, and capacity. May integrate Web sites with other computer applications. May convert written, graphic, audio, and video components to compatible Web formats by using software designed to facilitate the creation of Web and multimedia content. |
| Bachelor's Degree |
| Web Designer, Sr. |
| 5 |
| Design, create, and modify Web sites. Analyze user needs to implement Web site content, graphics, performance, and capacity. May integrate Web sites with other computer applications. May convert written, graphic, audio, and video components to compatible Web formats by using software designed to facilitate the creation of Web and multimedia content. The Sr. Web Designer will bridge strategy and design, with a focus on user research, design thinking, information architecture and interaction design (UX). |
| Bachelor's Degree |
SIN: 541690
Technical Consulting Services - Services include providing advice and assistance on technical domains and issues (except those covered by the environmental, energy, and IT consulting SINs on this Schedule). Typical associated tasks include but are not limited to strategic planning, feasibility analysis, requirements determination, policy interpretation and support, process analysis and/or development, research studies, testing (other than laboratory testing), program analysis, and associated support tasks.
SIN: 541990
All other professional, scientific, and technical services (non-IT) - Services provided include professional, scientific, and technical services not covered under other SINs. Examples include, but are not limited to, the following: appraisal services (except real estate); crisis management; emergency preparedness; emergency management; commodity inspector services; mathematical (both theoretical and applied) and statistical (both theoretical and applied) professional services; performance and impact evaluation services (related to a scientific or technical project); public health planning services; and weather forecasting services.
LABOR CATEGORY DESCRIPTIONS
| Labor Category |
| Minimum Years of Experience |
| Functional Responsibility |
| Minimum Education |
| Administrative/ Clerical Assistant I |
| 1 |
| Responsible for providing analytical and specialized support to assist senior and mid-level management on specialized projects. |
| Associate’s Degree |
| Administrative/ Clerical Assistant II |
| 3 |
| Perform office duties: preparation of reports, forms, correspondence, and presentation materials. Manage appointment and meeting schedules for senior staff. Compile deliverables to produce report required by the program team and client |
| Associate’s Degree |
| Administrative/ Clerical Assistant III |
| 5 |
| Provide administrative support to consulting staff, office coordination, preparation of reports, forms, correspondence, and presentation materials. Manage appointment and meeting schedules for senior staff. Use word processing, spreadsheet, and briefing chart software along with other administrative software programs |
| Associate’s Degree. |
| Applications Systems Analyst I |
| 0 |
| Analyze application and business systems process for use in strategic planning, feasibility analysis, identity monitoring protection, monitoring, and requirements determination. Analyze user requirements, procedures, problems improve existing systems and capabilities, workflow, and risk. |
| Bachelor’s Degree |
| Applications Systems Analyst II |
| 3 |
| Analyze science, engineering, business, and other problems for use in strategic planning, feasibility analysis and requirements determination. Analyze user requirements, procedures, and problems improve existing systems and capabilities, workflow, and scheduling limitations. |
| Bachelor’s Degree |
| Applications Systems Analyst III |
| 5 |
| Exercise functional and technical skills. Lead, support, coordinate projects for facilities management, operations and maintenance, facility condition assessments, capital planning, utilities management, service contracting, process improvement, staffing and requirement studies, technical development, and commissioning. |
| Bachelor’s Degree |
| Applications Systems Analyst IV |
| 7 |
| Provide leadership and coordinate the evaluation analysis of facilities management, statistical related projects to ensure effective and efficient use of best practices and problem-solving techniques. |
| Bachelor’s Degree |
| Budget Analyst |
| 2 |
| Support budget formulation: research and compile budget data. Develop estimates and justifications. Identify operational cost. Develop budget estimates and schedules to support process and program, and statistical analysis. |
| Bachelor’s Degree |
| Business Analyst I |
| 0 |
| The Business Analyst I will interview users to understand current processes, collects and summarizes data to support evaluation of facilities management related processes, performance and impact evaluation, feasibility analysis and requirements determination. |
| Bachelor’s Degree |
| Business Analyst II |
| 2 |
| The BA II will be able to complete all tasks at the BA I level in addition to other duties such as taking initiative to engage cross team personnel to develop strategic plans, feasibility analysis, impact evaluation and requirement determination. |
| Bachelor’s Degree |
| Business Analyst III |
| 4 |
| The BA III will be able to complete all tasks at the BA I and II levels in addition to other duties such as mentoring junior BA’s, leading projects, delegation of tasks, business analysis requirements, and filling in for senior BA’s when applicable. |
| Bachelor’s Degree |
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