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GENERAL SERVICES ADMINISTRATION
Federal Acquisition Service
Authorized Federal Supply Schedule FSS Price List
On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.
Multiple Award Schedule
FSC Group: Information Technology FSC Class:
Contract number: GS-35F-337BA
For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.
Contract period: 4/22/2024-4/21/2029
CivicActions, Inc.
3470 Shangri La Rd Lafayette, CA 94549 Office | 510-408-7510 www.CivicActions.com
Contract Administrator:
Allison R. Conley legal@civicactions.com Phone: 231-408-7462
Business size: Small Business
Price list current as of Modification #: PA-0048; Effective: 05/08/2025
CUSTOMER INFORMATION
1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).
| 54151S |
| IT Professional Services |
| 54151HEAL |
| Health IT Services |
| 518210C |
| Cloud Computing and Cloud Related IT Professional Services |
| OLM |
| Order-Level Materials (OLMs) |
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 4
1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 5
2. Maximum order: $500,000
3. Minimum order: $100
4. Geographic coverage (delivery area): Domestic and Oversees Delivery
5. Point(s) of production (city, county, and State or foreign country). N/A
6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)
7. Quantity discounts: 0.25% for single purchase order of $250,000-$499,999; 0.50% for single purchase order of $500,000 to $999,999; 0.75% for single purchase order of $1,000,000 or more
8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions: 1% Net 10/0% Net 30
9. Foreign items (list items by country of origin). Not Applicable
10a. Time of delivery. (Contractor insert number of days.) Contact Contractor
10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor
10c. Overnight and 2-day delivery. Contact Contractor
10d. Urgent Requirements. Contact Contractor
11. F.O.B. point(s). Destination
12a. Ordering address(es).
CivicActions, Inc.
3470 Shangri La Rd Lafayette, CA 94549
12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address(es).
CivicActions, Inc.
3470 Shangri La Rd Lafayette, CA 94549
14. Warranty provision. Standard Commercial Warranty Terms & Conditions
15. Export packing charges, if applicable. Not Applicable
16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable
17. Terms and conditions of installation (if applicable). Not Applicable
18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable
18b. Terms and conditions for any other services (if applicable). Not Applicable
19. List of service and distribution points (if applicable). Not Applicable
20. List of participating dealers (if applicable). Not Applicable
21. Preventive maintenance (if applicable). Not Applicable
22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable
22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. - Not Applicable
23. Unique Entity Identifier (UEI) number: XSZFHRS5QFL5
24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM
LABOR CATEGORY RATES
(All rates below include IFF)
| SIN |
| Labor Category |
| 4/22/2024-4/21/2025 |
| 4/22/2025-4/21/2026 |
| 4/22/2026-4/21/2027 |
| 4/22/2027-4/21/2028 |
| 4/22/2028-4/21/2029 |
| 54151S |
| Engineer I |
| $126.54 |
| $130.34 |
| $134.25 |
| $138.28 |
| $142.43 |
| 54151S |
| Engineer II |
| $130.60 |
| $134.52 |
| $138.56 |
| $142.72 |
| $147.00 |
| 54151S |
| Engineer III |
| $148.82 |
| $153.28 |
| $157.87 |
| $162.61 |
| $167.49 |
| 54151S |
| Engineer IV |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| Engineer V |
| $156.92 |
| $161.62 |
| $166.47 |
| $171.47 |
| $176.61 |
| 54151S |
| Consulting Engineer |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Project Manager I |
| $126.54 |
| $130.34 |
| $134.25 |
| $138.28 |
| $142.43 |
| 54151S |
| Project Manager II |
| $148.82 |
| $153.28 |
| $157.87 |
| $162.61 |
| $167.49 |
| 54151S |
| Project Manager III |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| Project Manager IV |
| $156.92 |
| $161.62 |
| $166.47 |
| $171.47 |
| $176.61 |
| 54151S |
| Project Manager V |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Technical Lead III |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| Technical Lead IV |
| $156.92 |
| $161.62 |
| $166.47 |
| $171.47 |
| $176.61 |
| 54151S |
| Technical Lead V |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Content Strategist UX |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Visual Designer III |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| Visual Designer V |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Information Architect |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| QA Engineer I |
| $126.54 |
| $130.34 |
| $134.25 |
| $138.28 |
| $142.43 |
| 54151S |
| QA Engineer II |
| $148.82 |
| $153.28 |
| $157.87 |
| $162.61 |
| $167.49 |
| 54151S |
| QA Engineer III |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| QA Engineer V |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| QA Manager |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| Theme Designer I |
| $126.54 |
| $130.34 |
| $134.25 |
| $138.28 |
| $142.43 |
| 54151S |
| Theme Designer III |
| $151.84 |
| $156.39 |
| $161.09 |
| $165.92 |
| $170.90 |
| 54151S |
| Theme Designer V |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Strategy Consultant IV |
| $177.15 |
| $182.46 |
| $187.93 |
| $193.57 |
| $199.38 |
| 54151S |
| Strategy Consultant V |
| $227.78 |
| $234.61 |
| $241.65 |
| $248.91 |
| $256.37 |
| 54151S |
| Product Manager |
| $252.12 |
| $259.69 |
| $267.48 |
| $275.50 |
| $283.76 |
| 54151S |
| DevOps Engineer |
| $168.38 |
| $173.43 |
| $178.63 |
| $183.99 |
| $189.51 |
| 54151S |
| Delivery Manager |
| $204.46 |
| $210.60 |
| $216.92 |
| $223.43 |
| $230.13 |
| 54151S |
| Digital Performance Analyst |
| $160.73 |
| $165.55 |
| $170.52 |
| $175.64 |
| $180.91 |
| 54151S |
| Interaction Designer/User Researcher/Usability Tester |
| $167.81 |
| $172.85 |
| $178.04 |
| $183.38 |
| $188.88 |
| 518210C |
| Code Architect SME (Cloud) |
| $421.11 |
| $433.74 |
| $446.75 |
| $460.15 |
| $473.95 |
| 518210C |
| Data Scientist (Cloud) |
| $142.13 |
| $146.39 |
| $150.78 |
| $155.30 |
| $159.96 |
| 518210C |
| Delivery Manager Expert (Cloud) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 518210C |
| Developer I (Cloud) |
| $147.39 |
| $151.81 |
| $156.36 |
| $161.06 |
| $165.89 |
| 518210C |
| Developer II (Cloud) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 518210C |
| DevOps Engineer SME (Cloud) |
| $194.77 |
| $200.61 |
| $206.63 |
| $212.83 |
| $219.21 |
| 518210C |
| Engineer/Application Specialist (Cloud) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 518210C |
| Front End Developer (Cloud) |
| $175.07 |
| $180.32 |
| $185.73 |
| $191.30 |
| $197.05 |
| 518210C |
| Lead DevOps Engineer (Cloud) |
| $173.70 |
| $178.91 |
| $184.28 |
| $189.81 |
| $195.51 |
| 518210C |
| Performance Analyst (Cloud) |
| $159.29 |
| $164.07 |
| $169.00 |
| $174.07 |
| $179.28 |
| 518210C |
| Program Support Analyst (Cloud) |
| $118.01 |
| $121.54 |
| $125.19 |
| $128.95 |
| $132.82 |
| 518210C |
| Product Manager Expert (Cloud) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 518210C |
| Project Manager Jr (Cloud) |
| $133.69 |
| $137.70 |
| $141.83 |
| $146.09 |
| $150.47 |
| 518210C |
| Project Manager Mid (Cloud) |
| $141.61 |
| $145.86 |
| $150.24 |
| $154.74 |
| $159.39 |
| 518210C |
| Quality Assurance Engineer (Cloud) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 518210C |
| Scrum Master (Cloud) |
| $193.46 |
| $199.26 |
| $205.24 |
| $211.40 |
| $217.73 |
| 518210C |
| Security SME (Cloud) |
| $263.19 |
| $271.09 |
| $279.22 |
| $287.60 |
| $296.22 |
| 518210C |
| User Experience and Visual Designer (Cloud) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151HEAL |
| Code Architect SME (Health IT) |
| $421.11 |
| $433.74 |
| $446.75 |
| $460.15 |
| $473.95 |
| 54151HEAL |
| Data Scientist (Health IT) |
| $142.13 |
| $146.39 |
| $150.78 |
| $155.30 |
| $159.96 |
| 54151HEAL |
| Delivery Manager Expert (Health IT) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151HEAL |
| Developer I (Health IT) |
| $147.39 |
| $151.81 |
| $156.36 |
| $161.06 |
| $165.89 |
| 54151HEAL |
| Developer II (Health IT) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151HEAL |
| DevOps Engineer SME (Health IT) |
| $194.77 |
| $200.61 |
| $206.63 |
| $212.83 |
| $219.21 |
| 54151HEAL |
| Engineer/Application Specialist (Health IT) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151HEAL |
| Front End Developer (Health IT) |
| $175.07 |
| $180.32 |
| $185.73 |
| $191.30 |
| $197.05 |
| 54151HEAL |
| Lead DevOps Engineer (Health IT) |
| $173.70 |
| $178.91 |
| $184.28 |
| $189.81 |
| $195.51 |
| 54151HEAL |
| Performance Analyst (Health IT) |
| $159.29 |
| $164.07 |
| $169.00 |
| $174.07 |
| $179.28 |
| 54151HEAL |
| Program Support Analyst (Health IT) |
| $118.01 |
| $121.54 |
| $125.19 |
| $128.95 |
| $132.82 |
| 54151HEAL |
| Product Manager Expert (Health IT) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151HEAL |
| Project Manager Jr (Health IT) |
| $133.69 |
| $137.70 |
| $141.83 |
| $146.09 |
| $150.47 |
| 54151HEAL |
| Project Manager Mid (Health IT) |
| $141.61 |
| $145.86 |
| $150.24 |
| $154.74 |
| $159.39 |
| 54151HEAL |
| Quality Assurance Engineer (Health IT) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151HEAL |
| Scrum Master (Health IT) |
| $193.46 |
| $199.26 |
| $205.24 |
| $211.40 |
| $217.73 |
| 54151HEAL |
| Security SME (Health IT) |
| $263.19 |
| $271.09 |
| $279.22 |
| $287.60 |
| $296.22 |
| 54151HEAL |
| User Experience and Visual Designer (Health IT) |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151S |
| Code Architect SME |
| $421.11 |
| $433.74 |
| $446.75 |
| $460.15 |
| $473.95 |
| 54151S |
| Data Scientist |
| $142.13 |
| $146.39 |
| $150.78 |
| $155.30 |
| $159.96 |
| 54151S |
| Delivery Manager Expert |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151S |
| Developer I |
| $147.39 |
| $151.81 |
| $156.36 |
| $161.06 |
| $165.89 |
| 54151S |
| Developer II |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151S |
| DevOps Engineer SME |
| $194.77 |
| $200.61 |
| $206.63 |
| $212.83 |
| $219.21 |
| 54151S |
| Engineer/Application Specialist |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151S |
| Front End Developer |
| $175.05 |
| $180.30 |
| $185.71 |
| $191.28 |
| $197.03 |
| 54151S |
| Lead DevOps Engineer |
| $173.70 |
| $178.91 |
| $184.28 |
| $189.81 |
| $195.51 |
| 54151S |
| Performance Analyst |
| $159.28 |
| $164.06 |
| $168.98 |
| $174.05 |
| $179.26 |
| 54151S |
| Program Support Analyst |
| $118.01 |
| $121.54 |
| $125.19 |
| $128.95 |
| $132.82 |
| 54151S |
| Product Manager Expert |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151S |
| Project Manager Jr |
| $133.69 |
| $137.70 |
| $141.83 |
| $146.09 |
| $150.47 |
| 54151S |
| Project Manager Mid |
| $141.61 |
| $145.86 |
| $150.24 |
| $154.74 |
| $159.39 |
| 54151S |
| Quality Assurance Engineer |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
| 54151S |
| Scrum Master |
| $193.45 |
| $199.25 |
| $205.23 |
| $211.39 |
| $217.72 |
| 54151S |
| Security SME |
| $263.19 |
| $271.09 |
| $279.22 |
| $287.60 |
| $296.22 |
| 54151S |
| User Experience and Visual Designer |
| $184.23 |
| $189.76 |
| $195.46 |
| $201.32 |
| $207.36 |
LABOR CATEGORY DESCRIPTIONS
| Job Title |
| Minimum General Experience Years of Experience |
| Functional Responsibility |
| Educational Requirements |
| Engineer I |
| 3+ Years of Direct Engineering Experience. Working with CRM, Drupal, Website Development, SEO, and/or Social Media. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Engineer II |
| 4+ Years of Direct Engineering Experience. Working with CRM, Drupal, Website Development, SEO, and/or Social Media. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Engineer III |
| 5+ Years of Direct Engineering Experience. Working with CRM, Drupal, Website Development, SEO, and/or Social Media. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Engineer IV |
| 7+ Years of Direct Engineering Experience. Working with CRM, Drupal, Website Development, SEO, and/or Social Media. |
| Work on Direct Client Assignments as a Team Member. Partial Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Engineer V |
| 10+ Years of Direct Engineering Experience. Working with CRM, Drupal, Website Development, SEO, and/or Social Media. |
| Work on Direct Client Assignments as a Team Member. Partial Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| MS/ME or Equivalent |
| Consulting Engineer |
| 10+ Years of Direct Engineering Experience, including Project Management and Team |
Leadership. Working with CRM, Drupal, Website Development, SEO, and/or Social Media.
| Lead Client Engineering Assignments as a Consulting Engineer, including Engineering Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Project Direction provided by Senior Team Members and/or the Client. |
| MS/ME or Equivalent |
| Project Manager I |
| 3+ Years of Direct Project Management Experience, along with 1+ Years of Team Leadership. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media Projects. |
| Lead Client Assignments as a Project Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Project Manager II |
| 4+ Years of Direct Project Management Experience, along with 2+ Years of Team Leadership. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media Projects. |
| Lead Client Assignments as a Project Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Project Manager III |
| 5+ Years of Direct Project Management Experience, along with 3+ Years of Team Leadership. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media Projects. PMP or Equivalent Certification Recommended. |
| Lead Client Assignments as a Project Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Project Manager IV |
| 7+ Years of Direct Project Management Experience, along with 5+ Years of Team Leadership. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media Projects. PMP or Equivalent Certification Recommended. |
| Lead Client Assignments as a Project Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Project Manager V |
| 10+ Years of Direct Project Management Experience, along with 7+ Years of Team Leadership. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media Projects. PMP or Equivalent Certification Recommended. |
| Lead Client Assignments as a Project Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| MS/ME or Equivalent |
| Technical Lead III |
| 5+ Years of Direct Engineering and/or Technical IT Experience. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media. |
| Lead Client Assignments as a Technical (Design) Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Technical Lead IV |
| 7+ Years of Direct Engineering and/or Technical IT Experience. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media. |
| Lead Client Assignments as a Technical (Design) Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Technical Lead V |
| 10+ Years of Direct Engineering and/or Technical IT Experience. Working with IT, Networking, CRM, Website Development, SEO, and/or Social Media. |
| Lead Client Assignments as a Technical (Design) Manager, including Team Coordination and Reporting. Leadership Role, |
including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client.
MS/ME or Equivalent
| Content Strategist UX |
| 5+ Years of Direct Content Management and Technical IT Experience. Working with IT, CRM, Web Content Management System (WCMS). Familiarity with Drupal, Automated Templates, Scalable Expansion, and Workflow Management highly recommended. |
| Lead Client Content Strategic Assignments as a Strategist, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Project Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Visual Designer III |
| 3+ Years of Direct Visual Design Experience. Working with Branding, Usability, Mobile Apps, User Interaction, Website Development, SEO, and/or Social Media Projects. |
| Work on Direct Client Assignments as a Team |
Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client.
AS or Equivalent
| Visual Designer V |
| 5+ Years of Direct Visual Design Experience. Working with Branding, Usability, Mobile Apps, User Interaction, Website Development, SEO, and/or Social Media Projects. |
| Work on Direct Client Assignments as a Team |
Member. Partial Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client.
BS/BE or Equivalent
| Information Architect |
| 10+ Years of Direct Engineering and/or System Architecture & Design Experience. Working with IT, Networking, CRM, KMS, Website Development, Database Development and User Interaction. |
| Lead Client IA Strategic Assignments as an Architect, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Project Direction provided by Senior Team Members and/or the Client. |
| MS/ME or Equivalent |
| Quality Assurance Engineer I |
| 3+ Years of Direct Quality Control / Testing / Validation Experience. Familiarity with ITIL, ISO, CMMI and related QA Processes. Experience in Forensic Analysis, Programming, Website Development, JAVA/CSS/HTML/PHP/ASP Highly Recommended. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Quality Assurance Engineer II |
| 4+ Years of Direct Quality Control / Testing / Validation Experience. Familiarity with ITIL, ISO, CMMI and related QA Processes. Experience in Forensic Analysis, Programming, Website Development, JAVA/CSS/HTML/PHP/ASP Highly Recommended. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Quality Assurance Engineer III |
| 5+ Years of Direct Quality Control / Testing / Validation Experience. Familiarity with ITIL, ISO, CMMI and related QA Processes. Experience in Forensic Analysis, Programming, Website Development, JAVA/CSS/HTML/PHP/ASP Highly Recommended. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Quality Assurance Engineer V |
| 10+ Years of Direct Quality Control / Testing / Validation Experience. Familiarity with ITIL, ISO, CMMI and related QA Processes. Experience in Forensic Analysis, Programming, Website Development, JAVA/CSS/HTML/PHP/ASP Highly Recommended. |
| Work on Direct Client Assignments as a Team |
Member. Partial Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client.
MS/ME or Equivalent
| Quality Assurance Manager |
| 5+ Years of Direct Quality Control / Testing / Validation Experience, including 3+ Years of Team Leadership. Familiarity with ITIL, ISO, CMMI and related QA Processes. Experience in Forensic Analysis, Programming, Website Development, JAVA/CSS/HTML/PHP/ASP Highly Recommended. |
| Lead Client Assignments as a QA Manager, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Technical/Project Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Theme Designer I |
| 1+ Years of Direct Theme Design Experience. Working with Branding, Usability, Mobile Apps, User Interaction, Website Development, SEO, and/or Social Media Projects. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Theme Designer III |
| 3+ Years of Direct Theme Design Experience. Working with Branding, Usability, Mobile Apps, User Interaction, Website Development, SEO, and/or Social Media Projects. |
| Work on Direct Client Assignments as a Team Member. Non-Leadership Position, with Direction provided by Senior Team Members and/or the Client. |
| AS or Equivalent |
| Theme Designer V |
| 5+ Years of Direct Theme Design Experience. Working with Branding, Usability, Mobile Apps, User Interaction, Website Development, SEO, and/or Social Media Projects. |
| Work on Direct Client Assignments as a Team Member. Partial Leadership Role, including functional leadership of junior members within your area of expertise, with Direction provided by Senior Team Members and/or the Client. |
| BS/BE or Equivalent |
| Strategy Consultant IV |
| 10+ Years of Direct Strategic Consulting Experience. Familiarity with Branding, Online Processes, Roadmapping, and Global Engagement. Experience in Forensic Analysis, Programming, Website Development, Human/Computer Interaction and Ergonomic/Visceral Reactions Highly Recommended. |
| Lead Client Strategic Assignments as a Consultant, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Project Direction provided by Senior Team Members and/or the Client. |
| MS/ME or Equivalent |
| Strategy Consultant V |
| 15+ Years of Direct Strategic Consulting Experience. Familiarity with Branding, Online Processes, Roadmapping, and Global Engagement. Experience in Forensic Analysis, Programming, Website Development, Human/Computer Interaction and Ergonomic/Visceral Reactions Highly Recommended. |
| Lead Client Strategic Assignments as a Consultant, including Team Coordination and Reporting. Leadership Role, including functional leadership of junior members within your area of expertise, with Project Direction provided by Senior Team Members and/or the Client. |
| MS/ME or Equivalent |
| Product Manager |
| 9 years |
| Lead one or more multi-disciplinary agile delivery teams to deliver excellent new products and/or iterations to existing products to meet user needs. Gather user requirements based on a communicable understanding of diverse audience groups. Define and get stakeholder buy-in for product definition and delivery approach. Create effective, prioritized product descriptions, and delivery plans to meet user needs in a cost-effective way. Interpret user research in order to make the correct product decisions, noting that users do not always know what they want. Continually keep abreast of changes to user habits, preferences, and behaviors across various digital platforms and their implications for successful delivery of government digital services. Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data. Communicate credibly with a wide range of digital delivery disciplines and talent. |
| Bachelor degree or equivalent of four years of digital services experiences, and |
certification in IT/Agile or product management
Interaction Designer / User Researcher / Usability Tester
| 5 years |
| Conduct stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, interaction design, and usability testing. Design and specify user interfaces and information architecture. Lead participatory and iterative design activities, including observational studies, customer interviews, usability testing, and other forms of requirements discovery. Produce user requirements specifications & experience goals, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications. Effectively communicate research findings, conceptual ideas, detailed design, and design rationale and goals both verbally and visually. Plan and facilitate collaborative critiques and analysis & synthesis working sessions. Work closely with visual designers and development teams to ensure that customer goals are met and design specifications are delivered upon. Designs and develops primarily internet/web pages and applications. Develops proof-of-concepts and prototypes of easy-to-navigate user interfaces (UIs) that consists of web pages with graphics, icons, and color schemes that are visually appealing. Researches user needs as well as potential system enhancements. Has familiarity to, or may actually: code, test, debug documents, and implement web applications using a variety of platforms. Planning, recruiting, and facilitating the usability testing of a system. Analyzing and synthesizing the results of usability testing in order to provide recommendations for change to a system. May create such artifacts as Usability Testing Plan, Testing Scripts, and Usability Testing Report. |
| Bachelor in a field related to design, user experience |
(UX) or engineering; or equivalent four years of digital services experience
| DevOps Engineer |
| 7 years |
| Deploying and configuring services using infrastructure as a service providers (e.g., Amazon Web Services, Microsoft Azure, Google Compute Engine, RackSpace/OpenStack). Configuring and managing Linux-based computing architectures. Using scripting or basic programming skills to solve problems. Installation and management of open source monitoring tools. Configuration management tools (e.g., Puppet, Chef, Ansible, Salt). Architecture for continuous integration and deployment, and continuous monitoring. Containerization technologies (e.g., LXC, Docker, Rocket). |
| Bachelors |
| Delivery Manager |
| 8 years |
| Deliver projects and products using the appropriate agile project management methodology, learning and iterating frequently. Work with the Product Manager to define the roadmap for any given product and translate this into user stories. Lead the collaborative, dynamic planning process--prioritizing the work that needs to be done against the capacity and capability of the team. Matrix-managing a multi-disciplinary team. Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production). Actively and openly share knowledge of best practice. |
| Bachelor degree or |
equivalent of four years of digital services experiences, and certification in IT/Agile or product management
| Digital Performance Analyst |
| 5 years |
| Support the Product Manager to make sure their service meets performance requirements. Communicate service performance against key indicators to internal and external stakeholders. Ensure high-quality analysis of agency transaction data. Support the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data. Share examples of best practice in digital performance management across government. Identify delivery obstacles to improving transactional performance in agencies and working with teams to overcome those obstacles. |
| BS/BE or equivalent, or equivalent four years of digital services experience |
| Code Architect SME |
| 5 years |
| Responsible for expert level code and related software architecture development. Develops high-level product specifications with attention to systems integration and feasibility for applications, integration, migration and other IT-related applications, programs and activities. Provides subject matter expertise related to developing code and software architecture. Provide framework development support, design, defining all aspects of development and ensures all end products meet requirements of quality, security, and extensibility. Provides technical guidance to developers and engineers. Provides guidance and supervision to daily support staff. |
| Bachelors |
| Data Scientist |
| 3 years |
| Responsible for utilizing analytical, statistical, and programming skills to collect, analyze, and interpret large data sets in/of -based systems; develops custom data models and algorithms to apply to data sets; and assess effectiveness and accuracy of new data sources and data gathering techniques. Uses predictive modeling to increase and optimize user experiences, system capabilities, and other business outcomes. Develops processes and tools to monitor and analyze model performance and data accuracy. |
| Bachelors |
| Delivery Manager Expert |
| 5 years |
| Responsible for leading the delivery of complex IT projects. Provides structure and organization for communication and delivery across IT system design, software development, migration and IT operations. Draws from Agile, Scrum, Kanban, and other software delivery methodologies to design a delivery structure appropriate to the type of work and client needs. Facilitates communication among teams and with stakeholders. |
| Bachelors |
| Developer I |
| 2 years |
| Designs, develops, enhances, debugs, and implements applications. Troubleshoots production problems related to applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new applications or major enhancements to existing environments. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. |
| Bachelors |
| Developer II |
| 5 years |
| Designs, develops, enhances, debugs, and implements applications. Troubleshoots production problems related to applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new applications or major enhancements to existing environments. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. |
| Bachelors |
| DevOps Engineer SME |
| 10 years |
| Responsible for independently performing highly technical and highly complex engineering analysis tasks relating to design, needs analysis, design review, testing, implementation, and validation for related programs. Researches, evaluates, and recommends systems/equipment/technologies based upon needs of environment and business needs. Drafts technical instructions, engineering plans, technical designs, etc. Provides guidance and supervision to daily support staff. |
| Bachelors |
| Engineer/Application Specialist |
| 5 years |
| Responsible for the engineering and programming for applications, integrations and migrations. Develops a variety of solutions, programs, associated documents and design specifications. Conducts detailed analysis of defined system specifications and assists in and/or develops methods for solutions. Analyzes system requirements and environment to enable the design and development of large scale applications. Analyzes requirements for configuration, integration, and migrations. |
| Bachelors |
| Front End Developer |
| 2 years |
| Provides support related to all components of user interaction, including graphic user interface, text, colors, buttons, etc. Develops in multiple software languages (Unity, HTML, CSS, Java). Deploys pre-defined methods, techniques, and tools to perform the job more effectively. Utilizes predefined software diagnostics and debugging tools. Develops and documents software, applications and other code using Agile development and other industry best practices |
| Bachelors |
| Lead DevOps Engineer |
| 5 years |
| Responsible for independently performing highly technical and highly complex engineering analysis tasks relating to design, needs analysis, design review, testing, implementation, and validation for related programs. Researches, evaluates, and recommends systems/equipment/technologies based upon needs of environment and business needs. Drafts technical instructions, engineering plans, technical designs, etc. |
| Bachelors |
| Performance Analyst |
| 3 years |
| Responsible for specifying, collecting, and presenting key performance data and analysis for IT Programs and Activities. Supports Program and Project Managers Managers by generating new and useful information and translating it into actions that will allow them to iteratively improve their service for users. Possesses analytical and problem-solving skills necessary for quickly developing recommendations based on the quantitative and qualitative evidence gathered via web analytics, financial data, and user feedback. |
| Bachelors |
| Program Support Analyst |
| 3 years |
| Responsible for planning and coordinating IT related project scheduling, budgeting, and administrative tasks to facilitate completion of proposals, contract deliverables, task order reviews, briefings, presentations and IPR preparation; facilitates project logistics such as meetings, conference rooms, conference calls, records meeting minutes and action items during meetings and performs basic follow-up; assists in development of presentations. |
Bachelors
| Product Manager Expert |
| 7 years |
| Responsible for defining, delivering, and managing a product portfolio. Manages strategic product vision, product discovery, roadmaps, financials, and backlog to maximize the customer and enterprise value provided by their product. Responsible for working closely with key stakeholders, partners, and customers to ensure the successful definition and execution of go to market and communications strategies for their products. Interfaces with stakeholders, and peers. The role focuses on delivering business value to drive adoption, improve efficiency, and improve customer satisfaction through the production of quality products and services. |
Bachelors
| Project Manager Jr. |
| 2 years |
| Supports IT Client Assignments as a junior level Project Manager, including Team Coordination and Reporting. Assists in project management activities, including but not limited to; scheduling, coordination, status meetings, data logs and other related it project management functions. |
Bachelors
| Project Manager Mid |
| 5 years |
| Leads IT Client Assignments as a Mid level Project Manager, including Team Coordination and Reporting. Assists in project management activities, including but not limited to; scheduling, coordination, status meetings, data logs and other related it project management functions. Supports lower level staff. |
| Bachelors |
| Quality Assurance Engineer |
| 3 years |
| Responsible for providing quality assurance support in the delivery of complex software or solutions by performing functional testing, integration testing, automated testing, performance testing, or test plan development. Responsible for analyzing customer requirements to define tactical test plans to ensure deliverable validation before deployment to customer production systems. Demonstrated experience providing QA support for software or programs in production customer environments. |
Bachelors
| Scrum Master |
| 5 years |
| Responsible for facilitating Daily Stand-Ups, Sprint Planning, Refinement, Retrospectives, and other related team and cross-team meetings for -based projects; assists in facilitating Sprint Demos; participates in Scrum of Scrums; maintains information radiators and tracks metrics for the teams, including velocity and burndown charts in order to drive team improvement; assists the Product Owner in driving stories to a ready state in preparation for the upcoming Sprint and the next Release; ensures that the team has a clear and common understanding of the work that needs to be done, and that the work items reflect this; fosters team collaboration and self-organization; and coaches the team on Agile and Scrum principles, driving towards a goal of continuous improvement. |
| Bachelors |
| Security SME |
| 10 years |
| Provides expert and professional technical assistance to conduct facility security surveys; review security plans; review or conduct vulnerability analyses; and conduct or assist in self-assessments of all security program areas to identify deficiencies and required corrective actions for related projects, security of environment or activities; such as migrations, integrations, deployments and other related it security support. Provides expert support in assisting registered facilities to plan their safeguards and security programs. Tasks assigned may include, but are not limited to, providing technical support for the following activities: Recommendations in the development of safeguards and security plans, including the underlying vulnerability analyses and appropriate implementing procedures. Fact finding, inquiries, and administrative investigations into security incidents. Review of safeguards and/or security plans developed by facilities for compliance with government requirements. Technical assistance to facilities in developing corrective action plans to resolve survey findings, including root cause analyses and remedial options. |
| Bachelors |
| User Experience and Visual Designer |
| 3 years |
| Manages the User Experience from strategy to wireframe for IT Programs and Activities. Supervises and leads teams of Experience Architects. Mentors and monitors the User Experience (UX) team to grow them as professionals. Communicates clearly about design, from delivering persuasive presentations to writing detailed annotations. Works with others to leverage primary research, personas, task analysis, and heuristic and competitive reviews to craft industry leading user experiences. Crafts and conducts stakeholder interviews with everyone from SMEs to executives to determine business/site objectives. Creates information, visual design and systems for internet, intranet and extranet sites, as well as online and mobile applications. Creates and refines UX thought expressed as deliverables, including task and gap analyses, content analysis, and strategy and feature/functionality matrices; usage scenarios; site maps; wireframes; flow diagrams; and user-requirements documents. Prepares and presents design recommendations based on business goals, user research, UCD, and IA principles. |
| Bachelors |
| Code Architect SME (Cloud) |
| 5 years |
| Responsible for expert level code and cloud related software architecture development. Develops high-level product specifications with attention to systems integration and feasibility for cloud applications, cloud integration, cloud migration and other cloud it related applications, programs and activities. Provides subject matter expertise related to developing code and software architecture. Provide cloud framework development support, design, defining all aspects of development and ensures all end products meet requirements of quality, security, and extensibility. Provides technical guidance to developers and engineers. Provides guidance and supervision to daily support staff. |
| Bachelors |
| Data Scientist (Cloud) |
| 3 years |
| Responsible for utilizing analytical, statistical, and programming skills to collect, analyze, and interpret large data sets in/of cloud-based systems; develops custom data models and algorithms to apply to data sets; and assess effectiveness and accuracy of new data sources and data gathering techniques. Uses predictive modeling to increase and optimize user experiences, system capabilities, and other business outcomes. Develops processes and tools to monitor and analyze model performance and data accuracy. |
Bachelors
| Delivery Manager Expert (Cloud) |
| 5 years |
| Responsible for leading the delivery of complex Cloud IT projects. Provides structure and organization for communication and delivery across Cloud IT system design, software development, migration and Cloud IT operations. Draws from Agile, Scrum, Kanban, and other software delivery methodologies to design a delivery structure appropriate to the type of work and client needs. Facilitates communication among teams and with stakeholders. |
| Bachelors |
| Developer I (Cloud) |
| 2 years |
| Designs, develops, enhances, debugs, and implements Cloud applications. Troubleshoots production problems related to applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new applications or major enhancements to existing environments. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify Cloud application requirements. Performs feasibility analysis on potential future projects to management. |
Bachelors
| Developer II (Cloud) |
| 5 years |
| Designs, develops, enhances, debugs, and implements Cloud applications. Troubleshoots production problems related to applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new applications or major enhancements to existing environments. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify Cloud application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. |
Bachelors
| DevOps Engineer SME (Cloud) |
| 10 years |
| Responsible for independently performing highly technical and highly complex cloud engineering analysis tasks relating to design, needs analysis, design review, testing, implementation, and validation for cloud related programs. Researches, evaluates, and recommends systems/equipment/technologies based upon needs of cloud environment and business needs. Drafts technical instructions, engineering plans, technical designs, etc. Provides guidance and supervision to daily support staff. |
Bachelors
| Engineer/Application Specialist (Cloud) |
| 5 years |
| Responsible for the engineering and programming for Cloud applications, integrations and migrations. Develops a variety of cloud solutions, programs, associated documents and design specifications. Conducts detailed analysis of defined system specifications and assists in and/or develops methods for solutions. Analyzes system requirements and cloud environment to enable the design and development of large scale cloud applications. Analyzes requirements for configuration, integration, and migrations. |
Bachelors
| Front End Developer (Cloud) |
| 2 years |
| Provides support related to all cloud components of user interaction, including graphic user interface, text, colors, buttons, etc. Develops in multiple software languages (Unity, HTML, CSS, Java). Deploys pre-defined methods, techniques, and tools to perform the job more effectively. Utilizes predefined software diagnostics and debugging tools. Develops and documents software, applications and other code using Agile development and other industry best practices |
| Bachelors |
| Lead DevOps Engineer (Cloud) |
| 5 years |
| Responsible for independently performing highly technical and highly complex cloud engineering analysis tasks relating to design, needs analysis, design review, testing, implementation, and validation for cloud related programs. Researches, evaluates, and recommends systems/equipment/technologies based upon needs of cloud environment and business needs. Drafts technical instructions, engineering plans, technical designs, etc. |
Bachelors
| Performance Analyst (Cloud) |
| 3 years |
| Responsible for specifying, collecting, and presenting key performance data and analysis for Cloud IT Programs and Activities. Supports Program and Project Managers Managers by generating new and useful information and translating it into actions that will allow them to iteratively improve their service for users. Possesses analytical and problem-solving skills necessary for quickly developing recommendations based on the quantitative and qualitative evidence gathered via web analytics, financial data, and user feedback. |
Bachelors
| Program Support Analyst (Cloud) |
| 3 years |
| Responsible for planning and coordinating Cloud IT related project scheduling, budgeting, and administrative tasks to facilitate completion of proposals, contract deliverables, task order reviews, briefings, presentations and IPR preparation; facilitates project logistics such as meetings, conference rooms, conference calls, records meeting minutes and action items during meetings and performs basic follow-up; assists in development of presentations. |
| Bachelors |
| Product Manager Expert (Cloud) |
| 7 years |
| Responsible for defining, delivering, and managing a cloud product portfolio. Manages strategic product vision, product discovery, roadmaps, financials, and backlog to maximize the customer and enterprise value provided by their product. Responsible for working closely with key stakeholders, partners, and customers to ensure the successful definition and execution of go to market and communications strategies for their products. Interfaces with stakeholders, and peers. The role focuses on delivering business value to drive cloud adoption, improve efficiency, and improve customer satisfaction through the production of quality cloud products and services. |
Bachelors
| Project Manager Jr. (Cloud) |
| 2 years |
| Supports Cloud IT Client Assignments as a junior level Project Manager, including Team Coordination and Reporting. Assists in project management activities, including but not limited to; scheduling, coordination, status meetings, data logs and other related cloud it project management functions. |
| Bachelors |
| Project Manager Mid (Cloud) |
| 5 years |
| Leads Cloud IT Client Assignments as a Mid level Project Manager, including Team Coordination and Reporting. Assists in project management activities, including but not limited to; scheduling, coordination, status meetings, data logs and other related cloud it project management functions. Supports lower level staff. |
Bachelors
| Quality Assurance Engineer (Cloud) |
| 3 years |
| Responsible for providing quality assurance support in the delivery of complex software or cloud solutions by performing functional testing, integration testing, automated testing, performance testing, or test plan development. Responsible for analyzing customer requirements to define tactical test plans to ensure deliverable validation before deployment to customer production systems. Demonstrated experience providing QA support for software or cloud programs in production customer environments. |
| Bachelors |
| Scrum Master (Cloud) |
| 5 years |
| Responsible for facilitating Daily Stand-Ups, Sprint Planning, Refinement, Retrospectives, and other related team and cross-team meetings for Cloud-based projects; assists in facilitating Sprint Demos; participates in Scrum of Scrums; maintains information radiators and tracks metrics for the teams, including velocity and burndown charts in order to drive team improvement; assists the Product |
Owner in driving stories to a ready state in preparation for the upcoming Sprint and the next Release; ensures that the team has a clear and common understanding of the work that needs to be done, and that the work items reflect this; fosters team collaboration and self-organization; and coaches the team on Agile and Scrum principles, driving towards a goal of continuous improvement.
Bachelors
| Security SME (Cloud) |
| 10 years |
| Provides expert and professional technical assistance to conduct facility security |
surveys; review security plans; review or conduct vulnerability analyses; and conduct or assist in self-assessments of all security program areas to identify deficiencies and required corrective actions for Cloud related projects, security of cloud environment or activities; such as cloud migrations, integrations, deployments and other related cloud it security support. Provides expert support in assisting registered facilities to plan their safeguards and security programs. Tasks assigned may include, but are not limited to, providing technical support for the following activities: Recommendations in the development of safeguards and security plans, including the underlying vulnerability analyses and appropriate implementing procedures. Fact finding, inquiries, and administrative investigations into security incidents. Review of safeguards and/or security plans developed by facilities for compliance with government requirements. Technical assistance to facilities in developing corrective action plans to resolve survey findings, including root cause analyses and remedial options.
Bachelors
| User Experience and Visual Designer (Cloud) |
| 3 years |
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