MAS - Assured Consulting Solutions, LLC - GS35F335DA

GSA Multiple Award Schedule

GS35F335DA

GENERAL SERVICES ADMINISTRATION (GSA)

Federal Acquisition Service

Authorized Federal Supply Schedule (FSS) Price List

On-line access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order is available through GSA Advantage!. The website for GSA

Advantage! Is: http://www.gsaadvantage.gov

GSA Consolidated Multiple Award Schedule (MAS)

Contract Number: GS35F335DA Contract Period: June 1, 2016 through May 31, 2026

Assured Consulting Solutions, LLC A Small Business Administration Certified Woman Owned Small Business (WOSB)

11800 Sunrise Valley Drive, Suite 1212 Reston, VA 20191

Phone: 703-662-5062 Fax: 703-563-9586

Email: GSASupport@assured-consulting.com

Business Size: Small Business / Woman Owned Small Business

For more information on ordering go to the following website: www.gsa.gov/schedules

Information is current as of Modification PO-0061 effective 03/17/2026 http://www.gsaadvantage.gov/ mailto:GSASupport@assured-consulting.com http://www.gsa.gov/schedules

Table of Contents

Contents Customer Information

Assured Consulting Solutions GSA MAS Labor Category Descriptions

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Customer Information

SPECIAL NOTICE TO AGENCIES: Small Business Participation

The Small Business Administration (SBA) strongly supports the participation of small business concerns in the Federal Acquisition Service. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to report accomplishments against these goals.

For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage!TM on-line shopping service (www.gsaadvantage.gov). The catalogs/pricelists, GSA Advantage!TM and the Federal Acquisition Service Home Page (www.gsa.gov/fas) contain information on a broad array of products and services offered by small business concerns.

This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.

For orders exceeding the micropurchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.

1a. Applicable Special Item Number (SIN):

SIN SIN DESCRIPTION

518210C Cloud Computing and Cloud Related IT Professional Services

54151S Information Technology: IT Services (IT Professional Services)

541611 Professional Services: Business Administrative Services (Management Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

OLM Order-Level Materials (OLM)

See Section 2 below cross reference to item descriptions and awarded price(s).

1b. Lowest priced model number and lowest unit price As this is a services contract the lowest price services is customer site Administrative Support at $61.13/hour.

1c. Description of all corresponding commercial job titles, experience, functional responsibility and education for services to be provided See Section 3 below for labor category descriptions, including job titles, experience requirements, functional responsibilities, and educational requirements.

2. Maximum order - The maximum order (threshold) value for this contract is $500,000.

3. Minimum order - The minimum dollar value of orders to be issued is $100.00.

https://www.gsaelibrary.gsa.gov/ElibMain/sinDetails.do?scheduleNumber=MAS&specialItemNumber=54151S&executeQuery=YES https://www.gsaelibrary.gsa.gov/ElibMain/sinDetails.do?scheduleNumber=MAS&specialItemNumber=54151S&executeQuery=YES https://www.gsaelibrary.gsa.gov/ElibMain/sinDetails.do?scheduleNumber=MAS&specialItemNumber=54151S&executeQuery=YES

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4. Geographic Coverage – Worldwide.

5. Point of Production – Services are provided Worldwide.

6. Discount from List Prices – Prices listed are net, discounts have been deducted and the industrial funding fee has been added.

7. Quantity Discount(s) – Not Applicable

8. Prompt Payment Terms – Net30; Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items: Not Applicable.

10a. Time of Delivery – Not Applicable(Services Only)

10b. Expedited Delivery – Not Available.

10c. Overnight and 2 Day Delivery – Not Applicable(Services Only)

10d. Urgent Requirements – Not Applicable (Services Only)

11. FOB Point – Destination

12a. Ordering Address – Same as contractor

12b. Ordering Procedures – Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. Payment Address – Same as contractor

14. Warranty Provision – Not Applicable

15. Export Packing Charges – Not Applicable

16. Terms and Conditions of rental, maintenance, and repair (if applicable) – Not Applicable

17. Terms and Conditions of Installation (if applicable) – Not Applicable

18a. Terms and Conditions of repairs parts indicating date of parts price lists and any discounts form list prices (if available) – Not Applicable

18b. Terms and Conditions for any other services (if applicable) – Not Applicable

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19. List of service distribution points (if applicable) – Not Applicable

20. List of participating dealers (if applicable) – Not Applicable

21. Preventative maintenance (if applicable) – Not Applicable

22a. Special attributes such as environmental attributes (e.g. recycled content, energy efficiency, and/or reduced pollutants) – Not Applicable

22b. Section 508 Compliance for Electronic and Information Technology (EIT): Not Applicable.

23. System for Award Management Unique Entity Identifier (UEI): LLA7KJLX9G49

24. Notification Regarding Registration in System for Award Management (SAM) Database – Assured Consulting Solutions, LLC has an Active Registration in the SAM database.

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Contract Summary Data

Solicitation Number 47QSMD20R0001

Contract Award Date 6/1/2016

Contract Award Number GS35F335DA

Minimum Order Amount $100.00

Maximum Order Amount 518210C, 54151S = $500,000.00 541611 = $1,000,000

Special Item Numbers 518210C 54151S 541611

OLM

Contract Awarded DUNS 969960702

Contract Awarded UEID LLA7KJLX9G49

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Assured Consulting Solutions GSA MAS Labor Category Descriptions

Notes on the Labor Category Descriptions:

Unless otherwise explicitly noted, all education/experience requirements are considered minimums.

Personnel filling these roles must have “at least” the degrees and years of experience identified. These “at least” requirements can, if also noted, be supported by the following general substitutions. Exceptions, if they are in place, to these general substitution guidelines are documented individually in the labor category descriptions:

▪ Four (4) years of work experience can be substituted for a Bachelor’s degree. Similarly, a Bachelor’s degree can be substituted for four (4) years of work experience.

▪ Two (2) years of work experience can be substituted for a Master’s degree. Similarly, a Master’s degree can be substituted for two (2) years of work experience.

▪ Industry recognized certifications can be considered as a substitute for work experience or education requirements on a case-by-case basis

Labor Category: Administrative Support Functional Responsibilities:

Draft, process, catalog, file, and maintain the Information Technology-based correspondence, messages, and other documentation. Correspondence includes military and civilian letters, internal and external memorandums, enclosures, endorsements, transmittal letters, award recommendations, minutes of meetings, technology white papers, background papers, IT fact sheets, emerging technology point papers, and briefing papers including information in support of IT advancement, technology integration, technology support services, and technology maintenance. Experience with word processing, typing, editing, classification marking, preparing envelopes, and annotating writer information; assembling completed correspondence and documents for review, approval, and signature; and making copies, retaining office copies, and placing office copies in official files.

Education/Experience:

BA/BS + 2

Must have at least two (2) years of administrative assistant experience with specific experience supporting administration with an IT-based environment where services were provided in furtherance of IT mission and/or strategy.

Bachelor’s degree in an applicable technical field, equivalent vocational, military certification, or equivalent experience in IT Administrative Support. Four (4) years of experience may be substituted for the required degree.

Labor Category: Business Analyst, Senior Functional Responsibilities

Contributes to and maintains customer financial agreements, service level agreements, interagency agreements, and contract deliverables. Acts as a technical expert on government financial analysis issues. Coordinates, negotiates and resolves financial compliance issues with various governmental agencies to ensure accurate interpretation of contract requirements. Receives, processes, and tracks interagency funding documentation such as Military Interdepartmental Purchasing Requests and 7600B forms. Coordinates interdepartmental development of program plans and interfaces with customers as required. Conducts research and analyses of customer needs and requirements. Responsible for customer contact relative to regular account servicing and/or informing them of additional services.

Performs special projects as assigned. Performs complex analysis of budgets and schedules needed to meet contractual/project requirements for assigned portions of a program or programs.

Education/Experience:

HS + 9

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Requires high school education and nine (9) years of related experience or Bachelor’s degree and five

(5) years of related experience. Bachelor’s degree Accounting, Finance, Business Administration, or Related Field may be substituted for four (4) years of required functional experience. Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Cloud Solutions Architect/Engineer - Senior

The Cloud Solutions Architect/Engineer - Senior works across Cloud Ops, Security, Development, Auditing teams to implement designs, infrastructure, and services that allow for the vision of developers being able to quickly deploy applications to the appropriate cloud environment that end users can immediately use. Duties include:

• Evangelize methodologies for building and operating highly available, scalable services.

• Provide leadership in reducing and resolving production incidents (e.g. Site Reliability Engineering).

• Look for opportunities to improve all operations processes specifically focused on exploitation of the cloud or migration of legacy or new systems to the cloud.

• Evaluate, build and modify automation for deploying and operating production services.

• Create, assess, update and maintain documentation pertaining to Product Lines.

• Develop and design elastic, resilient and self-healing cloud native applications

• Crafting excellent documentation for respective projects and carrying ownership for the code and the instructional tutorials of how to use it.

• Work with team members to design, architect and implement solutions across geographic locations.

• Provide the foundation for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software as a Service (Saas) through development and deployment of services and applications.

• Perform other duties and/or special projects as assigned Education/Experience:

BA/BS + 10

Must have at least ten (10) years of demonstrated experience in finding and fixing critical, customer facing production issues supported by experience in cloud services, development of object-oriented software languages like Java, C++, Python, or Ruby, container orchestration systems and/or networking and core internet protocols. Must have at least five years of experience with current commercial cloud offerings and be well versed in industry standards for building services.

Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific or technical discipline.

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Cloud Solutions Architect/Engineer – Expert

The Cloud Solutions Architect/Engineer - Expert works across Cloud Ops, Security, Development, Auditing teams to implement designs, infrastructure, and services that allow for the vision of developers being able to quickly deploy applications to the appropriate cloud environment that end users can immediately use. Duties include:

• Evangelize methodologies for building and operating highly available, scalable services.

• Provide leadership in reducing and resolving production incidents (e.g. Site Reliability Engineering).

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• Look for opportunities to improve all operations processes specifically focused on exploitation of the cloud or migration of legacy or new systems to the cloud.

• Evaluate, build and modify automation for deploying and operating production services.

• Create, assess, update and maintain documentation pertaining to Product Lines.

• Develop and design elastic, resilient and self-healing cloud native applications

• Crafting excellent documentation for respective projects and carrying ownership for the code and the instructional tutorials of how to use it.

• Work with team members to design, architect and implement solutions across geographic locations.

• Provide the foundation for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software as a Service (Saas) through development and deployment of services and applications.

• Perform other duties and/or special projects as assigned Education/Experience:

BA/BS + 15

Must have at least fifteen (15) years of demonstrated experience in finding and fixing critical, customer facing production issues supported by experience in cloud services, development of object-oriented software languages like Java, C++, Python, or Ruby, container orchestration systems and/or networking and core internet protocols. Must have at least eight years of experience with current commercial cloud offerings and be well versed in industry standards for building services.

Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific or technical discipline.

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Cloud Systems Architect

Expert Cloud Solutions/Systems Architects assist in leading the design and development of solutions for complex applications problems, API design, data services, platform services, cloud services, and infrastructure services to meet user requirements and align to strategic goals and the Enterprise Architecture. Duties include but are not limited to:

• Plan the system design, cloud utilization, and integration

• Advise in the management and direction of services to develop, install, configure, integrate, and maintain a common platform for production with focus on cloud usage as necessary

• Provide guidance on cloud solution architecture design to ensure enterprise implementation.

• Administer all present engineering processes, provide solution architectural and engineering support to software development efforts, identify pathway for cloud usage/migration as necessary for the current environment.

• Design, plan for, support integration, and ensure scalable solutions for cloud implementation

• Provide high level architecture design documentation

• Identify industry standards and create customer-specific standards for cloud architecture for inclusion in customer-based efforts

Education/Experience Master’s Degree or higher in Computer Engineering or in a related hard science STEM field such as engineering, physics, mathematics, operations research, Information Technology, Management Information Systems, Geographic Information Systems, or Geodetic Sciences.

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

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• Two (2) years of related work experience may be substituted for the required Master’s degree (if Bachelor’s degree or equivalent is present)

• Industry recognized certifications can be considered as a substitute for work experience or education requirements on a case-by-case basis

Must have at least eighteen (18) years of technical experience with the cloud solutions architecture and engineering and expert-level demonstrated experience in government or industry in relevant work areas including: Enterprise Architecture, Solution Architecture, Data Architecture, Department of Defense Architecture Framework (DoDAF), or Intelligence Community’s (IC) Program Architecture Guidance (PAG).

Labor Category: Configuration Manager Functional Responsibilities:

Conducts configuration management (CM) planning and describes provisions for configuration identification, change control, configuration status accounting, and configuration audits in support of the Information Technology Environment or IT collateral. Develops documentation for CM planning and activities. Identifies and maintains the original and subsequent configuration versions of requirements documentation, design documentation, technology interfaces, technology implementation, IT product, and network/software/other related documentation. Manages configuration change control and regulates the change process so that only approved and validated changes are incorporated into product documents and related hardware and software. Provides technical assistance for maintaining and developing the CM environment for hardware and software product build, staging, testing, and integration. Has a general understanding of the basic concepts of defining hardware and software configuration processes and procedures

Education/Experience:

AA + 10

Must have at least ten (10) years of specialized experience in the managing configurations of the IT work product or collateral and/or documenting or managing the requirements, design, interfaces, or related documentation for IT services. An Associate’s degree in electronics, information technology, or an applicable technical field is required. Equivalent vocational or military certification may be substituted for two (2) years of experience. A Bachelor's degree in electronics, information technology, or an applicable technical field, equivalent vocational or military certification may be substituted for four (4) years of experience.

Labor Category: Consultant, Mid

• Supports business management and results delivery for business and organizational initiatives

• Contributes to strategic analysis, implementation of enterprise maturity reviews, application of program and IT evaluation, and delivery of forecasting techniques

Education/Experience:

BA/BS + 8

8 years of experience providing business management and results delivery for complex business and organizational initiatives Bachelor’s Degree in Engineering, Computer Science, Technology, Math, Business, Management, or Related Field

Labor Category: Consultant, Senior

• Delivers business management and results delivery for complex business and organizational initiatives

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• Focuses on strategic analysis, implementation of enterprise maturity reviews, application of program and IT evaluation, and delivery of forecasting techniques

Education/Experience:

BA/BS + 12

12 years of experience providing business management and results delivery for complex business and organizational initiatives Bachelor’s Degree in Engineering, Computer Science, Technology, Math, Business, Management, or Related Field

Labor Category: Consultant, Strategy Subject Matter Expert (SME)

• Applies demonstrated knowledge in strategic consulting, strategic planning, business winning, or other consultancy avenues

• Applies significant experience guiding solutions to an organization’s challenges

• Leads development and implementation of solutions to customer requirements by implementing consulting methods, processes and tools

• Reviews organizational effectiveness and recommends improvements; supports change management and strategic change practices

• Develops communication strategies for both internal and external audiences Education/Experience:

BA/BS + 10

10 years of experience in strategic consulting, strategic planning, business winning, or other consultancy avenues Bachelor’s degree in Engineering, Technology, Management, Business, or Related Field

Labor Category: Consultant, Strategy Senior

• Leads team on large complex projects

• Translates customer requirements into formal agreements and plans to culminate in customer acceptance or results

• Executes a wide range of process activities beginning with the request for proposal through development, test, and final delivery

• Anticipates future customer, industry, and business trends

• Challenges the validity of given procedures and processes with a view toward enhancements or improvement

• Creates innovative solutions to problems involving finance, scheduling, technology, methodology, tools and solution components

Education/Experience:

BA/BS + 10

Must have 10 (ten) years of experience leading teams on complex projects focused on translating customer requirements into agreements and implementing plans for IT initiatives Bachelor’s degree in Engineering, Technology, Management, Business, or Related Field. Four (4) years of experience may be substituted for the required degree.

Labor Category: Consultant—IT Strategy

Uses understanding of a customer’s organizational, business, talent management, and/or technology needs to identify and/or recommend service solutions and advancements. Translates customer

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Executes a wide range of process activities beginning with the request for proposal through development, test, and final delivery. Anticipates future customer, industry, and business trends.

Challenges the validity of given procedures and processes (across the spectrum of customer organizational, business, talent management, quality assurance, and/or technology activities) with a view toward enhancements or improvement. Develops innovation and process improvement/reengineering strategies for the customer organization. Provides consulting and/or execution services in the areas of change management and the associated marketing, branding, strategic communications, and public relations necessary to build excitement, increase adoption, engender change, and develop positive customer image and internal/external relationships. Ensures superior delivery across all services aspects through application of quality assurance techniques/practices. Experience includes holding technical responsibility for projects, and a successful history of task accomplishment.

Education/Experience:

BA/BS + 5

Must have at least five (5) years of experience in the analysis, design, and test of complex systems.

Requires competence in all phases of analysis and design as well as available hardware, software, and management practices. Bachelor's degree or equivalent training and/or experience with a Master's degree or advanced training in information technology is required. Four (4) years of additional experience may be substituted for a degree.

Labor Category: Consultant—Senior IT Strategy

Uses understanding of a customer’s organizational, business, talent management, data management, and/or technology needs to identify and/or recommend service solutions and advancements. Translates customer requirements into formal agreements and plans to culminate in customer acceptance or results. Executes a wide range of process activities beginning with the request for proposal through development, test, and final delivery. Anticipates future customer, industry, and business trends.

Challenges the validity of given procedures and processes (across the spectrum of customer organizational, business, talent management, data management, and/or technology activities) with a view toward enhancements or improvement. Creates innovative solutions and process improvement strategies for problems involving finance, data science, human resources and talent management, scheduling, technology, methodology, tools, and solution components. Leads team on large complex projects. Uses data science techniques to analyze information, cleanse and organize data, and drive data-driven decision making. Provides consulting and/or execution services in the areas of marketing, branding, strategic communications, and public relations necessary to build excitement, increase adoption, and develop positive customer image and internal/external relationships. Experience includes holding major technical responsibility for projects, successful history of technical innovations, and the ability to perform in high-stress, quick reaction situations, and adaptability to changing or evolving requirements. Performs at the highest levels of technical complexity, a variety of project tasks applied to specialized technology problems. Typical assignments involve overarching technical responsibility for the integration of electronic processes or methodologies to resolve total system problems or applications. Personnel should be proficient with the application, availability, and management of software, hardware, mechanical, or other development tools that are applicable to their area of expertise.

Education/Experience:

BA/BS + 10

Must have ten (10) years of technical experience in the analysis, design, and test of complex systems.

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Requires competence in all phases of analysis and design as well as available hardware, software, and management practices. Bachelor's degree or equivalent training and/or experience with a Master's degree or advanced training in information technology is required. Four (4) years of additional experience may be substituted for a degree.

Labor Category: Consultant Senior Executive

Provides input for organizational structure and re-organization and associated change management actions that need to be taken with specific focus on management and implementation of programs involving Hardware or Software development, Information Technology engineering or support services, or delivery of finished IT product. Leads team on large, complex engineering, technology, senior IT advisory, service delivery, or customer interaction projects. Provides assistance to senior government managers on Information Technology organizational philosophy, mission, vision, and overall management advice. Leads team on large, complex projects.. Experience includes holding responsibility for IT projects, successful history of technical innovations, ability to perform in high-stress, quick reaction situations including strategic decision making in the advancement of engineering and technology current and future state, and adaptability to changing or evolving requirements. Provides overall technical, technology branding, customer relations, and personnel management direction of a program to ensure timely and cost effective accomplishment of program commitments.

Education/Experience:

BA/BS + 10

Must have at least ten (10) years experience in technology, innovation, process improvement, or transformation management consulting with specific focus on management within a technology or IT environment. Within those 10 years experience in technology innovation, technology transformation, technology management, or technology strategic development is required. Also required is a Bachelor's degree or equivalent training and/or experience with a Master's degree or advanced training in management consulting. Four (4) years of additional experience may be substituted for a degree.

Labor Category: Executive Action Officer, Senior Functional Responsibility: Prepare and edit correspondence, review guidance, and distil information for distribution. Provide timely coordination and distill responses from multiple parties with minimal supervision.

Maintain calendars, schedule meetings, and coordinate actions pre and post meetings. Provide logistics and management support to Executive staff, including coordinating and entering travel into MET and DTS.

Understanding and adherence to Agency policies and procedures. Functions with minimal supervision.

Education/Experience

BA/BS + 15

Must have at least fifteen (15) years of demonstrated experience in executive action officer responsibilities.

BA/BS in communications, psychology, management or equivalent degrees

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Front Office Strategy Advisor, SME Functional Responsibility: Demonstrated experience providing strategic planning, consultative support, technical, programmatic and business process support to a Research organization. Demonstrated leadership or management experience.

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• Distill and collate key technical and programmatic details for science and engineering concepts.

• Provide strategic level analysis and advice on new concepts, new programs, and existing efforts.

Education/Experience

BA/BS + 20

Must have at least twenty (20) years of demonstrated experience in front office strategy advisory responsibilities.

BA/BS in physics, mathematics, chemistry, computer science, or engineering and/or BA/BS in military history, political science, or government

• Seven (7) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Front Office Strategy Advisor, Senior Functional Responsibility: Demonstrated experience providing strategic planning, consultative support, technical, programmatic and business process support to a Research organization. Demonstrated leadership or management experience.

• Distill and collate key technical and programmatic details for science and engineering concepts.

• Provide strategic level analysis and advice on new concepts, new programs, and existing efforts.

Education/Experience

BA/BS + 15

Must have at least fifteen (15) years of demonstrated experience in front office strategy advisory responsibilities.

BA/BS in physics, mathematics, chemistry, computer science, or engineering and/or BA/BS in military history, political science, or government

• Five (5) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Graphics Consultant

• Applies demonstrated knowledge in graphics creation and delivery

• Creates the graphics, in multiple formats, necessary to support content delivery and communications

• Trains users on graphic requirements and formats

• Interprets written content for potential use and rendering in graphical format Education/Experience:

HS + 5

5 years of experience in graphics creation and delivery; High School Diploma

Labor Category: Help Desk / Support Specialist - Mid

Functional Responsibility: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Writes training manuals. Trains computer users. Responds to email or chat messages for customers seeking help. Asks questions to determine nature of problem. Walks customers through problem-solving process. Runs diagnostic programs to resolve problems. Follows up with customers

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Education/Experience High School Diploma

• Bachelor’s degree may be substituted for four (4) years of required functional experience

• Industry recognized certifications can be considered as a substitute for work experience or education requirements on a case-by-case basis

Requires high school education and seven (7) years of related experience or Bachelor’s degree and three (3) years of related experience.

Labor Category: Help Desk / Support Specialist - SME

Functional Responsibility: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Writes training manuals. Trains computer users. Engages with customers and stakeholders to respond to email or chat messages for customers seeking help. Asks questions, and uses analysis techniques, to determine nature of problem. Walks customers and stakeholders through problem-solving process. Runs diagnostic programs to resolve problems. Follows up with customers to ensure issue has been resolved. Gains feedback from customers about system usage. Runs reports to determine malfunctions that continue to occur

Education/Experience

MA/MS + 12

Must have at least twelve (12) years of demonstrated experience in Help Desk and Support Services.

Recognized in their field.

Master of Arts or Master of Science Degree.

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• Two (2) years of related work experience may be substituted for the required Master’s degree (if Bachelor’s degree or equivalent is present)

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Information Assurance (IA) Tester Senior

• Independently supports test planning, test automation, system test development, and security test review

• Provides reporting on all testing components

• Recommends testing process improvement Education/Experience:

BA/BS + 4 years of experience leading, guiding, and executing test planning, automation, development, and reviews Bachelor’s degree in Engineering, Computer Science, Technology, Math, or Related Field. Four (4) years of additional experience may be substituted for a degree.

Labor Category: Information Assurance (IA)/Security Specialist Senior

• Ensures that the architecture and design of DoD information systems (ISs) are functional and secure

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• As necessary, designs and develops IA enabled products, interface specifications, and approaches to secure the environment

• Assesses threats to the environment and provides input on the adequacy of security designs and architectures

• Participates in risk assessment during the Certification and Accreditation process Education/Experience:

BA/BS + 12

12 years of experience designing, assessing, and researching architectures and approaches for information assurance and security Bachelor’s Degree in Engineering, Technology, or Related Field

Labor Category: Information Technology (IT) Subject Matter Expert (SME) Junior

• Supports assessments of organization’s IT challenges using specializes skills and knowledge

• Contributes to the execution of project or task plans and helps assess the impact of IT trends, policies, or standard methodologies

• Conducts activities in support of the project team’s objectives Education/Experience:

BA/BS + 5

5 years of experience in IT field/discipline Bachelor’s degree in Engineering, Technology, or Related Field. Four (4) years of additional experience may be substituted for a degree.

Labor Category: Information Technology (IT) Subject Matter Expert (SME) Mid

• Participates in the development of IT solutions by leveraging knowledge of the designated field or discipline and contributing to the implementation of strategy

• Researches IT-related legislative and organizational matters, recommending alternatives and best practices

• Reviews IT and organizational effectiveness and recommends improvements

• Develops communication strategies for both internal and external audiences Education/Experience:

BA/BS + 10

10 years of experience in Information Technology field and related disciplines; possesses significant experience providing solutions to an organization’s challenges through the application of IT knowledge gained through similar prior engagements Bachelor’s degree in Engineering, Technology, or Related Field

Labor Category: Information Technology (IT) Subject Matter Expert (SME) Senior

• Provides SME support specific to Information Technology

• Manages fact finding, analysis, and development of IT hypotheses/conclusions and productions of final reports and delivery of presentations

• Provides expert knowledge of IT practices, consulting groups and matrices, organization operations, and business objectives

• Collects, analyzes, and interprets IT data

• Develops or participates in the development of assignment methodology

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• Formulates/defines system scope and objectives and develops or modifies processes to solve complex problems for computer systems and business and electronic interfaces to achieve desired results through the use of innovative technologies

• Develops and applies advanced IT and design methods, theories, and research techniques in the investigation and solution of complex and advanced IT requirements, hardware/software interfaces, and applications and solutions

Education/Experience:

BA/BS + 12

12 years of experience providing subject matter expertise for complex information technology initiatives Bachelor’s degree in Engineering, Technology, or Related Field. Four (4) years of additional experience may be substituted for a degree.

Labor Category: Knowledge Management Systems Engineer Senior

• Under general direction, performs high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex applications that require a thorough knowledge of administrative and technical skills

• Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E)

• Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solutions

• Designs and prepares technical reports and related documentation and makes charts and graphs to record results

• Prepares and delivers presentations and briefings as required

• Serves as Task Leader when required

• Responsible for ensuring the quality and services delivered for particular task(s) Education/Experience:

HS + 4

4 years of experience providing high-level systems analysis, evaluation, design, integration, documentation, and implementation of complex applications to address very difficult technical problems and arrive at automated engineering solutions High School Diploma; Bachelor’s Degree in Engineering, Computer Science, Technology, Math, or Related Field can be substituted for High School Diploma and 4 years of experience

Labor Category: Lead Technical Advisor

Lead Technical Advisors (LTA) possess the technical and managerial skills to effectively manage projects while providing technical expertise and direction. They provide technical supervision and guidance for all contractor and perform the following duties:

• Demonstrate strong managerial experience in providing technical advice, organizing, planning, directing, and managing contractor staff to ensure program goals and objectives, problem resolution, and customer satisfaction, are accomplished within prescribed time frames and funding parameters.

• Identify user requirements, translate the requirements into project plans and milestones; direct and implement plans, and present formal project status/plan briefings to the Government managers.

• Provide proven ability to regularly co-author thought leadership.

• Provide an outside government perspective that will broaden the CIO outlook on future IT threats and opportunities and their effects on tomorrow's mission using data driven decision-making.

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• Promote CIO programs through change management, strategic and visual communications, data analysis, and marketing methods to increase adoption and awareness of programs.

• Support clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, know about available products and services and be committed to providing quality products and services.

• Perform or evaluate market research and trends, conditions, and emerging technologies by analyzing large amounts of information as they apply to the program.

• Assist in program governance criteria and oversight on multiple award, multiple task order efforts.

• Assist with the planning, preparing, and maintaining of current acquisition plans and overall program office acquisition administration functions to include program control and tracking.

Education/Experience:

BA/BS + 20

Must have at least twenty (20) years of technical experience, including significant leadership experience leading and providing senior-level technical expertise to CIO-level advanced technology projects.

Bachelor’s degree or higher.

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Network Engineer Junior

• Performs integration of new technologies into local and wide area networks

• Conducts troubleshooting and problem resolution for network problems Education/Experience:

HS + 6

6 years of network engineering experience in supporting the design and integration of new technologies into communications infrastructures; High School Diploma

Labor Category: Network Engineer Senior

• Performs and/or leads all network engineer Functional Responsibility

• Designs and integrates new technologies into communications infrastructures

• Supports transition and migration of networks and development of network addressing schemes Education/Experience:

HS + 10

10 years of experience providing network engineering to support the design and integration of new technologies into communications infrastructures; High School Diploma

Labor Category: Program Analyst, Junior Functional Responsibility: Knowledge and experience in R&D program development from concept inception to transition of technologies; experience or education in program management and understanding of cost, schedule, and performance; knowledge of RDT&E funding, the PPBE process and FAR, DFARS FMR for structuring program schedules and planning execution of funding; experience drafting, reviewing, and editing R&D statements of work (SOWs), contracts, agreements such as Technology Transfer agreements, CRADAs, EPA, PIA, OTs, etc.), and other program documentation; some knowledge of Intellectual Property, Export Control/ITAR, TRLs, and security classification which inform program protection and transition. Ability to

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Education/Experience:

BA/BS + 5

Must have at least five (5) years of demonstrated experience in program analysis.

BA/BS in a technical degree

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• A Master’s degree may be substituted for two (2) years of required work experience.

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Project Management, SME Functional Responsibility: Experience in project management initiating, planning, and executing activities to deliver quality products and services to satisfy company and customer specified requirements within a negotiated cost and schedule.

• Possesses knowledge of applicable business lines/industries and uses sound judgment when making decisions.

• Defines, solves, acts on, and evaluates issues in making decisions and includes the project team in the decision making when appropriate. Understands the information necessary to provide and receive for projects and establishes the communication channels required.

• Listens to, comprehends, and expresses ideas effectively both verbally and in writing.

• Defines and documents the baseline for projects, decomposes complex work activities into manageable components, manages the project baseline in addition to any changes, and understands the customer's requirements and delivers a product that satisfies customer expectations.

• Conducts risk management planning, identification, analysis, mitigation, response planning, and monitoring and control for projects.

• Establishes and maintains positive customer relationships, anticipate customer changes, and strive to incorporate changes with minimal impact.

• Uses the Earned Value Management System (EVMS) to track, report and control costs.

• Effectively manages personnel to identify quality requirements, document compliance, and perform quality assurance and control, and is responsible for purchasing or acquiring products, services, or results needed from external sources to perform the work for projects with procurement requirements.

Education/Experience:

MA/MS + 12

Must have at least twelve (12) years of demonstrated experience in Project Management. Recognized in their field.

Master of Arts or Master of Science Degree.

• Four (4) years of related work experience may be substituted for the required Bachelor’s degree.

• Two (2) years of related work experience may be substituted for the required Master’s degree (if Bachelor’s degree or equivalent is present)

• Industry recognized certifications can be considered as a substitute for work experience or education

Labor Category: Project Manager

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Responsible for the performance of relatively small technical projects or a definable portion of a larger technical program in accordance with contract requirements and company policies, procedures and guidelines. Directs and supervises all support resources for the performance of project assignments and activities. Manages the technical direction of a project through the design, implementation, and testing in accordance with project objectives. Responsible for acquiring follow-on business associated with assigned projects and for supporting new business development by leading relatively small proposals or assisting with major proposals.

Education/Experience:

HS+16

Requires high school education and sixteen (16) years of related experience or Bachelor’s degree and twelve (12) years of related experience. Bachelor’s degree may be substituted for four (4) years of required functional experience. Industry recognized certifications can be considered as a substitute for work experience or education requirements on a case-by-case basis

Labor Category: Project Manager Senior

Provides input for organizational structure and re-organization and associated change management actions that need to be taken with specific focus on management, implementation, and execution of programs involving Hardware or Software development, Information Technology engineering or support services, records or configuration management, Talent Management, or delivery of finished IT product.

If appropriate, uses data analysis and visualization techniques, including statistical manipulation of data, to influence data-driven recommendations and improvements. Provides assistance to senior government managers on Information Technology organizational philosophy, mission, vision, innovation, process improvement, quality assurance and overall management advice. Supports change through effective marketing, strategic communications, branding, and public relations leading to a positive customer image and increased change adoption.