MAS - Star2Star Communications, LLC - GS35F301BA

Multiple Award Schedule MAS Special Item Number 54151ECOM ELECTRONIC COMMERCE AND SUBSCRIPTION SERVICES (Includes value added network services, email services, internet access services and electronic subscriptions services, data transmission services and emerging electronic commerce technologies)

FSC/PSC CLASS D304 – IT AND TELECOM – TELECOMMUNICATIONS AND TRANSMISSION

· Email Services

· Internet Access Services

· Navigation Services

· Value Added Network Services (VANS)

FSC/PSC CLASS D399 – IT AND TELECOM-OTHER IT AND TELECOMMUNICATIONS

· Other Data Transmission Services, Not elsewhere classified Note 1:Electronic Commerce Services are not intended to supersede or be substituted for any voice requirements of FTS2001.

Star2Star Communications, LLC 600 Tallevast Rd, Suite 202 Sarasota, FL 34243 Phone: 941.234.0001 Fax: 941.684.2001 www.star2star.com Contract Number:GS-35F-301BA Period Covered by Contract:3-31-14 through 3-30-19; 3-31-19 through 3-30-2024 Pricelist current through Modification # A826 Refresh#5 12/03/2020 Electronic Commerce and Subscription Services and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing www.gsaadvantage.gov

TABLE OF CONTENTS

1. INFORMATION FOR ORDERING ACTIVITIES APPLICABLE

TO ALL SPECIAL ITEM NUMBERS

(Page #4)

2. TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY PROFESSIONAL SERVICES (SPECIAL ITEM

NUMBER 54151 ECOM)

(Page #15)

3. AUTHORIZED IT SCHEDULE PRICING FOR ELECTRONIC COMMERCE AND SUBSCRIPTION SERVICES (Page #20)

4. ATTACHMENT I –COMMUNICATION SERVICE SUBSCRIPTION AGREEMENT AND EXHIBITS A-E )

(Page #29)

5. ATTACHMENT II – AUTHORIZED PARTICIPATING DEALERS UNDER THE

CONTRACT

(Page #49)

INFORMATION FOR ORDERING ACTIVITIES APPLICABLE TO ALL SPECIAL ITEM NUMBERS

1. GEOGRAPHIC SCOPE OF CONTRACT:

Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

Offeror’s are requested to check one of the following boxes:

The Geographic Scope of Contract will be domestic and overseas delivery.

The Geographic Scope of Contract will be overseas delivery only. [X ] The Geographic Scope of Contract will be domestic delivery only.

2. CONTRACTOR’S ORDERING ADDRESS AND PAYMENT INFORMATION:

Star2Star Communications 600 Tallevast Rd, Suite 202 Sarasota, FL 34243 Phone: 941.234.0001 Fax: 941.684.2001 Email: info@star2star.com Contractors are required to accept credit cards for payments equal to or less than the micro-purchase threshold for oral or written delivery orders. Credit cards will be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance:941.234.0001 The Authorized Dealers participating under the contract are listed within the pricelist on page 23.

Authorized Dealers are allowed by the contractor to bill ordering activities and accept payment, the order and/or payment in the name of the Contractor, in care of the Authorized Dealer under this contract.

3. LIABILITY FOR INJURY OR DAMAGE

The Contractor shall not be liable for any injury to ordering activity personnel or damage to ordering activity property arising from the use of equipment maintained by the Contractor, unless such injury or damage is due to the fault or negligence of the Contractor.

4.

DUNS:193970824

4a.

TIN: 202010569

4b.

Business Size: Small Business Concern 4c.

CAGE Code: 4PP41 4d.

Contractor has registered with the System for Award Management (SAM).

5. Special Item Numbers awarded under this contract:

Pricing for services can be found on pages 20 through 24 of this pricelist.

5a. Warranty: Manufacturer warranty of one (1) year applies under this contract for the services.

6. FOB DESTINATION

7. DELIVERY SCHEDULE

a. TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

SPECIAL ITEM NUMBERS

54151ECOM

NORMAL DELIVERY TIME

30 days ARO

URGENT DELIVERY TIME

Upon agreement between Star2Star Communications, LLC. and the Ordering Activity

b. URGENT REQUIREMENTS: When the Federal Supply Service Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

8. DISCOUNTS: Prices shown are NET Prices; Basic Discounts have been deducted.

a. Standard Discounts: 8% off commercial list prices

b. Prompt Payment: 1% - 15 days from receipt of invoice or date of acceptance, whichever is later.

c. Quantity Discounts: None Offered

d. Dollar Volume Discounts: Additional 1% on a single order >$100,000

e. Government Educational Institutions Discounts- The Government Educational Institutions will be offered the same discounts/concessions as all other government customers under this contract.

f. Other (Specify): None Offered

9. TRADE AGREEMENTS ACT OF 1979, as amended:

All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

10. STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING: Export Packing is not applicable under this contract.

11. SMALL REQUIREMENTS: The minimum dollar value of orders to be issued is $6,618.22 (based on the lowest priced bundled service package under this contract).

12. MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)

a.

The Maximum Order value for the following Special Item Numbers (SINs) is $500,000 per order for Special Item Number 54151ECOM– Electronic Commerce and Subscription Services.

13. ORDERING PROCEEDURES FOR FEDERAL SUPPLY SERVICE SCHEDULE CONTRACTS

Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when placing an order or establishing a BPA for supplies or services. These procedures apply to all schedules.

a. FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of work.

b. FAR 8.405-2 Ordering procedures for services requiring a statement of work.

14. FEDERAL INFORMATION TECHNOLOGY TELECOMMUNICATION STANDARDS REQUIREMENTS: ordering activities acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply with Federal Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by ordering activities, shall be responded to promptly by the Contractor.

14.1 FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS): Information Technology products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Information concerning their availability and applicability should be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.

14.2 FEDERAL TELECOMMUNICATION STANDARDS (FED-STDS): Telecommunication products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information concerning the availability of FED-STDS should be obtained from the GSA, Federal Acquisition Service, Specification Section, 470 East L’Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202)619-8925. Please include a self-addressed mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number (301)975-2833.

15. CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2003)

(a) Security Clearances: The Contractor may be required to obtain/possess varying levels of security clearances in the performance of orders issued under this contract. All costs associated with obtaining/possessing such security clearances should be factored into the price offered under the Multiple Award Schedule.

(b) Travel: The Contractor may be required to travel in performance of orders issued under this contract. Allowable travel and per diem charges are governed by Pub .L. 99-234 and FAR Part 31, and are reimbursable by the ordering agency or can be priced as a fixed price item on orders placed under the Multiple Award Schedule. Travel in performance of a task order will only be reimbursable to the extent authorized by the ordering agency. The Industrial Funding Fee does NOT apply to travel and per diem charges.

(c) Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be required to obtain/possess any variety of certifications, licenses and accreditations for specific FSC/service code classifications offered. All costs associated with obtaining/ possessing such certifications, licenses and accreditations should be factored into the price offered under the Multiple Award Schedule program.

(d) Insurance: As a commercial practice, the Contractor may be required to obtain/possess insurance coverage for specific FSC/service code classifications offered. All costs associated with obtaining/possessing such insurance should be factored into the price offered under the Multiple Award Schedule program.

(e) Personnel: The Contractor may be required to provide key personnel, resumes or skill category descriptions in the performance of orders issued under this contract. Ordering activities may require agency approval of additions or replacements to key personnel.

(f) Organizational Conflicts of Interest: Where there may be an organizational conflict of interest as determined by the ordering agency, the Contractor’s participation in such order may be restricted in accordance with FAR Part 9.5.

(g) Documentation/Standards: The Contractor may be requested to provide products or services in accordance with rules, regulations, OMB orders, standards and documentation as specified by the agency’s order.

(h) Data/Deliverable Requirements: Any required data/deliverables at the ordering level will be as specified or negotiated in the agency’s order.

(i) Government-Furnished Property: As specified by the agency’s order, the Government may provide property, equipment, materials or resources as necessary.

(j) Availability of Funds: Many Government agencies’ operating funds are appropriated for a specific fiscal year. Funds may not be presently available for any orders placed under the contract or any option year. The Government’s obligation on orders placed under this contract is contingent upon the availability of appropriated funds from which payment for ordering purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are available to the ordering Contracting Officer.

(k) Overtime: For professional services, the labor rates in the Schedule should not vary by virtue of the Contractor having worked overtime. For services applicable to the Service Contract Act (as identified in the Schedule), the labor rates in the Schedule will vary as governed by labor laws (usually assessed a time and a half of the labor rate).

16. CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES: Any ordering activity, with respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the ordering activity’s convenience, and (m) Termination for Cause (See 52.212-4)

17. GSA ADVANTAGE!

GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but not limited to:

(1) Manufacturer;

(2) Manufacturer's Part Number; and

(3) Product categories.

Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: NetScape). The Internet address is http://www.gsaadvantage.gov/.

18. PURCHASE OF OPEN MARKET ITEMS

NOTE: Open Market Items are also known as incidental items, noncontract items, non-Schedule items, and items not on a Federal Supply Service Schedule contract. ODCs (Other Direct Costs) are not part of this contract and should be treated as open market purchases. Ordering Activities procuring open market items must follow FAR 8.402(f).

For administrative convenience, an ordering activity contracting officer may add items not on the Federal Supply Multiple Award Schedule (MAS) -- referred to as open market items -- to a Federal Supply Service Schedule blanket purchase agreement (BPA) or an individual task or delivery order, only if-

(1) All applicable acquisition regulations pertaining to the purchase of the items not on the Federal Supply Service Schedule have been followed (e.g., publicizing (Part 5), competition requirements (Part 6), acquisition of commercial items (Part 12), contracting methods (Parts 13, 14, and 15), and small business programs (Part 19));

(2) The ordering activity contracting officer has determined the price for the items not on the Federal Acquisition Service Schedule is fair and reasonable;

(3) The items are clearly labeled on the order as items not on the Federal Supply Service Schedule; and

(4) All clauses applicable to items not on the Federal Supply Service Schedule are included in the order.

19. CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS

a. For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Time of delivery/installation quotations for individual orders;

(2) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

b. The above is not intended to encompass items not currently covered by the GSA Schedule contract.

20. OVERSEAS ACTIVITIES

The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of equipment in areas listed in the pricelist outside the 48 contiguous states and the District of Columbia, except as indicated below:

Not offered as part of this contract.

Upon request of the Contractor, the ordering activity may provide the Contractor with logistics support, as available, in accordance with all applicable ordering activity regulations. Such ordering activity support will be provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel whose services are exclusively required for the fulfillment of the terms and conditions of this contract.

21. BLANKET PURCHASE AGREEMENTS (BPAs) The use of BPAs under any schedule contract to fill repetitive needs for supplies or services is allowable. BPAs may be established with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity establishing the BPA and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). Ordering activities shall follow FAR 8.405-3 when creating and implementing BPA(s).

22. CONTRACTOR TEAM ARRANGEMENTS

Contractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This includes compliance with Clauses 552.238-74, Industrial Funding Fee and Sales Reporting, i.e., each contractor (team member) must report sales and remit the IFF for all products and services provided under its individual contract.

23. INSTALLATION, DEINSTALLATION, REINSTALLATION

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 54151ECOM.

24. SECTION 508 COMPLIANCE.

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following: www. star2star.com The EIT standard can be found at: www.Section508.gov/.

25. PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SERVICE SCHEDULES.

Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Service Schedules, on behalf of an ordering activity, shall follow the terms of the applicable schedule and authorization and include with each order

(a) A copy of the authorization from the ordering activity with whom the contractor has the prime contract (unless a copy was previously furnished to the Federal Supply Service Schedule contractor); and

(b) The following statement:

This order is placed under written authorization from dated

. In the event of any inconsistency between the terms and conditions of this order and those of your Federal Acquisition Service Schedule contract, the latter will govern.

26. INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)

(a) The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.

(b) Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective—

(1) For such period as the laws of the State in which this contract is to be performed prescribe; or

(2) Until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

(c) The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and shall make copies available to the Contracting Officer upon request.

27. SOFTWARE INTEROPERABILITY.

Offeror’s are encouraged to identify within their software items any component interfaces that support open standard interoperability. An item’s interface may be identified as interoperable on the basis of participation in a Government agency- sponsored program or in an independent organization program. Interfaces may be identified by reference to an interface registered in the component registry located at http://www.core.gov.

28. ADVANCE PAYMENTS

A payment under this contract to provide a service or deliver an article for the United States Government may not be more than the value of the service already provided or the article already delivered. Advance or pre-payment is not authorized or allowed under this contract. (31 U.S.C. 3324)

TERMS AND CONDITIONS APPLICABLE TO

ELECTRONIC COMMERCE AND SUBSCRIPTION SERVICES (SPECIAL ITEM NUMBERS 54151ECOM)

1. SCOPE

The prices, terms and conditions stated under Special Item Number 54151ECOM Electronic Commerce (EC) Services apply exclusively to EC Services within the scope of this Information Technology Schedule.

2. ELECTRONIC COMMERCE CAPACITY AND COVERAGE

The Ordering Activity shall specify the capacity and coverage required as part of the initial requirement.

3. INFORMATION ASSURANCE

a. The Ordering Activity is responsible for ensuring to the maximum extent practicable that each requirement issued is in compliance with the Federal Information Security Management Act (FISMA)

b. The Ordering Activity shall assign an impact level (per Federal Information Processing Standards Publication 199 & 200 (FIPS 199, “Standards for Security Categorization of Federal Information and Information Systems”) (FIPS 200, “Minimum Security Requirements for Federal Information and Information Systems”) prior to issuing the initial statement of work. Evaluations shall consider the extent to which each proposed service accommodates the necessary security controls based upon the assigned impact level. The Contractor awarded SIN 132-52 is capable of meeting at least the minimum security requirements assigned against a low-impact information system (per FIPS 200).

c. The Ordering Activity reserves the right to independently evaluate, audit, and verify the FISMA compliance for any proposed or awarded Electronic Commerce services. All FISMA certification, accreditation, and evaluation activities are the responsibility of the ordering activity.

4. DELIVERY SCHEDULE.

The Ordering Activity shall specify the delivery schedule as part of the initial requirement. The Delivery Schedule options are found in Information for Ordering Activities Applicable to All Special Item Numbers, paragraph 7.

Delivery Schedule.

5. INTEROPERABILITY.

When an Ordering Activity requires interoperability, this requirement shall be included as part of the initial requirement. Interfaces may be identified as interoperable on the basis of participation in a sponsored program acceptable to the Ordering Activity. Any such access or interoperability with teleports/gateways and provisioning of enterprise service access will be defined in the individual requirement.

6. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering electronic services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all electronic services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

7. PERFORMANCE OF ELECTRONIC SERVICES

The Contractor shall provide electronic services on the date agreed to by the Contractor and the ordering activity.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character.

9. RIGHTS IN DATA

The Contractor shall comply FAR 52.227-14 RIGHTS IN DATA – GENERAL and with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character.

10. ACCEPTANCE TESTING

If requested by the ordering activity the Contractor shall provide acceptance test plans and procedures for ordering activity approval. The Contractor shall perform acceptance testing of the systems for ordering activity approval in accordance with the approved test procedures.

11. WARRANTY

The Contractor shall provide a warranty covering each Contractor- provided electronic commerce service. The minimum duration of the warranty shall be the duration of the manufacturer’s commercial warranty for the item listed below:

Manufacturer warranty of one (1) year applies to the services under this contract.

The warranty shall commence upon the later of the following:

a. Activation of the user’s service

b. Installation/delivery of the equipment The Contractor, by repair or replacement of the defective item, shall complete all warranty services within five working days of notification of the defect.

Warranty service shall be deemed complete when the user has possession of the repaired or replaced item. If the Contractor renders warranty service by replacement, the user shall return the defective item(s) to the Contractor as soon as possible but not later than ten (10) working days after notification.

12. MANAGEMENT AND OPERATIONS PRICING

The Contractor shall provide management and operations pricing on a uniform basis. All management and operations requirements for which pricing elements are not specified shall be provided as part of the basic service.

13. TRAINING

The Contractor shall provide normal commercial installation, operation, maintenance, and engineering interface training on the system. If there is a separate charge, indicate below:

“No additional charges apply under this contract for training identified above.”)

14. MONTHLY REPORTS

In accordance with commercial practices, the Contractor may furnish the ordering activity/user with a monthly summary ordering activity report.

15. ELECTRONIC COMMERCE SERVICE PLAN-The Electronic Commerce Service Plan does not apply under this contract please because all charges are included in the bundles being offered. There are also no corporate volume discounts and eligibility requirements.

16. COMMUNICATION SERVICES SUBSCRIPTION AGREEMENTS AND EXHIBITS A- E - Refer to Attachment I

17. AUTHORIZED PARTICIPATING DEALERS UNDER THE CONTRACT- Refer to Attachment II Authorized IT Schedule Pricelist

SPECIAL ITEM NUMBERS 54151ECOM

Bundle #1 - 4 Lines 8 Phones - Includes Star2Star Internet Communication Appliance capable of managing up to 20 phones and 10 concurrent calls at one location, 7 standard desk phones, 1 executive phone, switch(s), power back-up for switch, end user training, install, provisioning, site viability analysis, 24/7/365 support, system updates, replacement equipment shipped at no charge, 4 call paths which can be pooled (shared) with all of subscriber's locations, system monitoring, 1 e911 enabled phone number, 8 user application licenses with Find Me Follow ME, Voicemail (including VM to email), Starscope2, Messages, Meet Me Conf room - also allows user to be included in ACD, RG, Squared Key and AA routing

Bundle #2 - 8 Lines 16 Phones - Includes Star2Star Internet Communication Appliance capable of managing up to 250 phones and 50 concurrent calls at one location, 15 standard desk phones, 1 executive phone, switch(s), power back-up for switch, end user training, install, provisioning, site viability analysis, 24/7/365 support, system updates, replacement equipment shipped at no charge, 8 call paths which can be pooled (shared) with all of subscriber's locations, system monitoring, 1 e911 enabled phone number, 16 user application licenses with Find Me Follow ME, Voicemail (including VM to email), Starscope2, Messages, Meet Me Conf room - also allows user to be included in ACD, RG, Squared Key and AA routing

Bundle #3 - 23 Lines 32 Phones

- Includes Star2Star Internet Communication Appliance capable of managing up to 250 phones and 50 concurrent calls at one location, 31 standard desk phones, 1 executive phone, switch(s), power back-up for switch, end user training, install, provisioning, site viability analysis, 24/7/365 support, system updates, replacement equipment shipped at no charge, 23 call paths which can be pooled (shared) with all of subscriber's locations, system monitoring, 1 e911 enabled phone number, 32 user application licenses with Find Me Follow ME, Voicemail (including VM to email), Starscope2, Messages, Meet Me Conf room - also allows user to be included in ACD, RG, Squared Key and AA routing

Bundle #4 - 24 Lines 64 Phones

- Includes Star2Star Internet Communication Appliance capable of managing up to 250 phones and 50 concurrent calls at one location, 63 standard desk phones, 1 executive phone, switch(s), power back-up for switch, end user training, install, provisioning, site viability analysis, 24/7/365 support, system updates, replacement equipment shipped at no charge, 24 call paths which can be pooled (shared) with all of subscriber's locations, system monitoring, 1 e911 enabled phone number, 64 user application licenses with Find Me Follow ME, Voicemail (including VM to email), Starscope2, Messages, Meet Me Conf room - also allows user to be included in ACD, RG, Squared Key and AA routing

Bundle #5 - 36 Lines 100 Phones - Includes Star2Star Internet Communication Appliance capable of managing up to 250 phones and 50 concurrent calls at one location, 99 standard desk phones, 1 executive phone, switch(s), power back-up for switch, end user training, install, provisioning, site viability analysis, 24/7/365 support, system updates, replacement equipment shipped at no charge, 36 call paths which can be pooled (shared) with all of subscriber's locations, system monitoring, 1 e911 enabled phone number, 100 user application licenses with Find Me Follow ME, Voicemail (including VM to email), Starscope2, Messages, Meet Me Conf room - also allows user to be included in ACD, RG, Squared Key and AA routing

Authorized IT Schedule Pricelist

SPECIAL ITEM NUMBERS 54151ECOM

Options for all bundles

US

US

$21 ea., discounts retroactive

US

US

New Bundle Additions

ST A R2ST A R C O M M UNI C A T I O NS, L L C

C O M M UNI C A T I O N SE R V I C ES SUBSC RIPT I O N A G R E E M E N T

The United States Government ("Subscriber") agrees to this Communication Services Subscription Agreement ("Subscription Agreement") with Star2Star Communications, LLC ("Star2Star") as of

(the "Effective Date").

Agreement Term. This Subscription Agreement is a contract with the United States Government and becomes effective when signed by the contractor and the GSA Contracting Officer as an addendum to the Contract. If this is an ID/IQ contract or Schedule Contract, ordering activities placing orders against the Schedule or ID/IQ contract are subject to this agreement as a term of the contract. This Subscription Agreement shall bind the US Government, subject to federal law. This Subscription Agreement shall not operate to bind a government employee or person acting on behalf of the government in his or her personal capacity. The "Term" of this Subscription Agreement shall begin when signed by the contractor and the GSA Contracting Officer ("Commencement Date") and end on the 5th anniversary of the date this Subscription Agreement is signed by the contractor and the GSA Contracting Officer. This Subscription Agreement shall not take precedence over the terms of the underlying GSA Schedule Contract or any specific negotiated terms on the Government's order.

Non-Pooling and Non-Bursting StarFlex Voice Lines.

Subscriber has subscribed to a minimum simultaneous call capacity of 1 voice service line "Non-Pooling Starflex Lines" at their assigned location for the Term of this Subscription Agreement. Each Non Pooling Starflex Line includes 600 minutes of domestic Long Distance service. Subscriber has subscribed to 0 additional pre-bought domestic Long Distance calling minutes and 0 pre-bought inbound toll-free calling minutes per month. .

Monthly Usage.

Monthly usage charges include the Subscriber's incoming toll-free call usage in excess of the number of pre- bought toll-free minutes subscribed to, Subscriber's minutes of International calling, Subscriber's directory assistance calls , Subscriber's StarFax Personal usage in excess of 100 pages per month per StarFax Personal License, domestic Long Distance usage in excess of the number of included and pre-bought Long Distance minutes, all at the then current rates as defined in the Terms and Conditions. Monthly usage charges are invoiced monthly, in arrears.

Additional Products and Services. If Subscriber requests and receives additional hardware, software, licenses, and/or Services after the Effective Date which are not included in this Subscription Agreement, Subscriber agrees to execute a new GSA Customer Purchase Order.

Subsequent Offerings. Star2Star may from time to time offer new products, features or services that require Subscriber to accept a license agreement with Star2Star or an affiliate. Notice of any such license will be provided to Subscriber in a manner designed to provide adequate notice. Any such licenses shall become effective when signed by the contractor and the GSA Contracting Officer as an addendum to the Contract.

911 Acknowledgment. 911 emergency service accessed through the use of the Services differs significantly from traditional 911 or enhanced 911 (E911) service. Subscriber acknowledges that it has reviewed and understands these important differences and the related limitations and service requirements set forth in Exhibit D. Subscriber agrees to notify Star2Star of any changes to the physical address associated with the StarSystem by contacting Star2Star at 941-234-0001 Option 4 or 866-448-0039 or via email at support@Star2Star.com.

No Reliance. Statements or descriptions concerning the Service or StarSystem, if any, by Star2Star or its employees, resellers or installers are informational only and do not modify, supplement, amend or otherwise change this Subscription Agreement. Star2Star has not authorized anyone, including but not limited to, its employees, resellers and installers, to make warranties of any kind. By signing this Agreement, Subscriber acknowledges that it has not relied on any such statements.

DISCLAIMER OF WARRANTIES. STAR2STAR MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND EXPLICITLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE (EVEN IF SUCH PURPOSE OR USE WAS MADE KNOWN), TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE SERVICE OR STARSYSTEM WILL MEET THE SUBSCRIBER'S REQUIREMENTS OR THAT THE SERVICE OR STARSYSTEM WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS OF CONTENT, DATA OR INFORMATION, EXCEPT AS SPECIFICALLY PROVIDED BY THE STAR2STAR SUPPORT AGREEMENT.

Limitation on Damages. Star2Star shall not be liable to Subscriber or to any third parties for any direct, indirect, special, incidental, consequential, punitive or exemplary damages relating to or arising from the Service or StarSystem, the inability to connect to 911 emergency responders or otherwise relating to Star2Star's obligations under this Subscription Agreement. The foregoing limitation of liability includes, without limitation, the cost of procuring substitute or replacement Services or equipment, damages based on loss of revenues, profits, or business opportunities, whether or not Star2Star had or should have had any knowledge, actual or constructive, that such damages might be incurred.

Limitation on Liability. Under no circumstances shall the total liability of Star2Star to Subscriber arising out of or in any way related to this Subscription Agreement exceed the total amount Star2Star has received from Subscriber. The foregoing limitations shall apply even if Subscriber's remedies under this Subscription Agreement fail of their essential purpose. The foregoing exclusions/limitations of liability shall not apply (1) to personal injury or death caused by Star2Star's negligence; (2) fraud committed by Star2Star; or (3) for any other matter for which liability cannot be excluded by law.

Modifications. Subscriber represents to Star2Star that Subscriber has reviewed the attached Support Agreement (Exhibit A), Monthly StarSystem Agreement (Exhibit B), Terms and Conditions (Exhibit C), the Disclaimer of Emergency 911 Services (Exhibit D) and the Star2Star Software License Agreement (Exhibit E) (collectively, the "Related Documents" which are incorporated herein by reference), fully understands them and agrees to be bound by those documents.

Internet Connection. Except in cases where Star2Star provides the bandwidth, Subscriber acknowledges and agrees that Subscriber is solely responsible for obtaining its own broadband connection to the Internet (T1, DSL, fiber-optic, WiMax or cable) of such sufficient quality and bandwidth capacity to support the Services.

Authority of Subscriber. The individual signing on behalf of Subscriber has all necessary power and authority to enter into this Subscription Agreement and to cause the Subscriber to carry out its obligations. This Subscription Agreement constitutes a legal, valid and binding obligation of Subscriber enforceable against Subscriber in accordance with its terms.

Default. When the end user is an instrumentality of the US Government, recourse breach against the United States for any alleged breach of this agreement must be made under the terms of the Federal Tort Claims Act or as a dispute under the contract disputes clause (Contract Disputes Act) as applicable. During any dispute under the disputes clause, Star2Star shall proceed diligently with performance of this contract, pending final resolution of any request for relief, claim, appeal, or action arising under the contract, and comply with any decision of the Contracting Officer.

Remedies Cumulative. All remedies of Star2Star under this Subscription Agreement or any of the Related Documents are cumulative and may, to the extent permitted by law, be exercised concurrently or separately, and the exercise of any one remedy shall not be deemed to be an election of such remedy to the exclusion of all others or to preclude the exercise of any other remedy.

Assignment. Subscriber may not assign any rights under this Subscription Agreement or any of the Related Documents without the written consent of Star2Star. When the end user is an instrumentality of the US Government, assignment of government contracts without the government's prior approval is prohibited by statute, except for assignment of payment to a financial institution.

Signature. Subscriber acknowledges the foregoing and understands that this document forms a legal, binding contract with Star2Star. Subscriber has executed this Agreement, inclusive of the Related Documents, on the Effective Date.

GSA Customer By:

Printed Name:

Title:

Star2Star Communications, L L C By:

Printed Name:

Title:

E X H IB I T A

SUPP O R T A G R E E M E N T

Part of Subscription Agreement. This Support Agreement is part of the Subscription Agreement and is also subject to the Terms and Conditions as defined in the Subscription Agreement. In the event of a conflict between this Support Agreement and the Subscription Agreement, the terms of the Subscription Agreement shall control in each instance. Terms not defined in this Support Agreement shall have the meaning defined in the Subscription Agreement or Related Documents. Notwithstanding anything in this Support Agreement, this Support Agreement shall not take precedence over the terms of the underlying GSA Schedule Contract or any specific negotiated terms on the Government's order.

Subscriber Responsibilities. Subscriber shall supply space, equipment, network, wiring, electrical power, and environmental conditions suitable for, and compatible with, Star2Star's provision of the Services.

Installation. Star2Star shall provide at no additional cost, at Subscriber's location(s), professional Installation of the StarSystem Components listed as "installed" in the GSA Customer Purchase Order. Installation will be performed by an authorized and properly trained Star2Star installer.

Additional…