MAS - Obsidian Global, LLC - GS35F292GA

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Attached to: Federal Supply Schedule GS35F292GA Federal contract IDV
Contract number: GS35F292GA
Issued by: GSA Federal Acquisition Service

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Written by GovTribe AI · Jan 5, 2024

This is a Federal Supply Schedule contract between GSA and Obsidian Global, LLC. The contract provides IT professional services across multiple labor categories from March 2017 through March 2027. Key services include solutions architecture, program management, systems administration, network engineering, and information assurance. Labor categories range from entry-level to senior-level positions, covering roles such as analysts, engineers, specialists, and project managers. The contract utilizes Special Item Numbers including IT professional services, health IT services, and highly adaptive cybersecurity services. The maximum order value is $500,000 per SIN, offering customers competitive pricing for their IT needs through March 2027.

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Obsidian Global, LLC Pricelist and/or Vendor Terms and Conditions for GS35F292GA, a Federal Supply Schedule awarded to Obsidian Global, LLC, under Information Technology Schedule 70 (IT-70)

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General Services Administration Federal Supply Service Authorized Federal Supply Schedule Catalog/Price List

Obsidian Global, LLC | Contract Number GS-35F-292GA

General Services Administration Federal Supply Service Authorized Federal Supply Schedule Catalog/Price List

Obsidian Global, LLC | Contract Number GS-35F-292GA

Schedule Title: GSA Multiple Award Schedule (MAS)

Contract Number: GS-35F-292GA

Contract Period: March 15, 2017 through March 14, 2027

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at www.fss.gsa.gov.

Contractor:

Contractor's Administration Source:

Obsidian Global, LLC Address:

1055 Thomas Jefferson St NW.

Suite 310, Washington, DC 20007

James Fallen jfallen@obsidian.global

(202) 847-6100 http://www.fss.gsa.gov/ mailto:jfallen@obsidian.global

BUSINESS SIZE: Small

CONTRACTOR INFORMATION:

1. TABLE OF AWARDED SPECIAL ITEM NUMBERS(SINs)

SIN DESCRIPTION

i. 54151S - IT Professional Services

ii. 54151HEAL - Health IT Professional Services

iii. 54151HACS - Highly Adaptive Cybersecurity (HACS)

iv. OLM - Order Level Materials

2. MAXIMUM ORDER*: The maximum order threshold:

SIN DESCRIPTION LIMIT:

i. 54151S IT Professional Services $500,000

ii. 54151HEAL Health IT Services $500,000

iii. 54151HACS Highly Adaptive Cybersecurity (HACS) $500,000

iv. OLM Order Level Materials $250,000

**If the best value selection places your order over the Maximum Order identified in this catalog/price list, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contractor for a better price. The contractor may (1) offer a new price for this requirement

(2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $10,000

4. GEOGRAPHIC COVERAGE: Domestic delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories.

5. POINT(S) OF PRODUCTION: N/A – Services Only

6. DISCOUNT FROM LIST PRICES: Prices shown are GSA net prices

7. QUANTITY/VOLUME DISCOUNT: N/A

8. PROMPT PAYMENT TERMS: N/A

9. Government Purchase Cards are accepted at or below the micro-purchase threshold.

10. FOREIGN ITEMS: N/A

11a. TIME OF DELIVERY: N/A 11b. EXPEDITED DELIVERY: N/A 11c. OVERNIGHT AND 2-DAY DELIVERY: N/A 11d. URGENT REQUIRMENTS: N/A

FOB POINT: Destination

Note: All travel required in the performance of this contract and orders placed hereunder must comply with the Federal Travel Regulations (FTR) or Joint Travel Regulations (JTR), as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all contractor travel. Contractors cannot use GSA city pair contracts. The contractor shall not add the Industrial Funding Fee onto travel costs.

13a. ORDERING ADDRESS: Same as Contractor’s address.

13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR)8.405-3.

14. PAYMENT ADDRESS: Same as Contractor’s address.

15. WARRANTY PROVISION: Standard Commercial Warranty. Customers should contact the contractor for a copy of the warranty.

16. EXPORT PACKING CHARGES: Not applicable.

17. TERMS AND CONDITIONS OF GOVERNMENTPURCHASE CARD

ACCEPTANCE: Accepted at or below the micro-purchase level.

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR

(IF APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF

PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF

AVAILABLE): N/A

20b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF

APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES

(e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A 24b. Section 508 Compliance for EIT: N/A

25. DUNS NUMBER: 079160853

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL

CONTRACTOR REGISTRATION (CCR) DATABASE: Contractor is registered and valid in SAM until 09/13/2022, Cage Code: 6ZZA4

Experience and Capabilities

1055 Thomas Jefferson St. NW Suite 310 Washington, DC 20007 www.Obsidian.Global | 202 847 6100

CORE CAPABILITIES

DevSecOps USCIS, SSA, NIH, Air Force, CBP

Cyber Security FBI, DoED, USAF, DOS, DON, LOC, CISA, USPS, NIH, DHS HQ

Agile Development DHS, SSA, FBI, CBP, DOC, Air Force

Cloud & IT Services

TSA, DOS, DHS, NAVY, NASA, FBI,

Cisco, ARNG, USTranscom, DHA, Air

Force, NDU, NGA

Solutions Architecture

ARNG, LOC

DUNS: 079160853

CAGE Code: 6ZZA4

SAM.Gov: Small Business

NAICS: 541511, 541512,

541513, 541519, 518210, 541330, 541611

• SIN: 54151S IT Professional Services

• SIN: 54151HACS Highly Adaptive CyberSecurity

Services (HACS)

• SIN: 54151HEAL Health IT Services

• OLM Order Level Materials

COMPANY HIGHLIGHTS

150+ Employees $20M+ Annual Revenues 18+ Federal Clients 10+ Years of Past Performance DoD Facility Clearance ISO Certified - 9001; 20000; 27001 CMMI DEV/3 v2.0 Appraisal

OUR CLIENTS

DEPT OF HOMELAND SECURITY

TSA, DHS HQ, USCIS, CBP,

OIA, USCG, FEMA, CISA,

OCIO, FPS, USSS

DEPT OF DEFENSE

DHA, USAF, HRC, ANG,

ARNG, USARC, NAVWAR, NAVAIR,

NAVSEA, NDU, AFSPC

FED CIV

IRM, DoED, HHS, NIH, FBI, USPTO, USCB, LOC, NASA, USPS, NGA

PRIME CONTRACT VEHICLES

Air Force SBEAS

Army ERP Services Seaport NxG

DoED CPSS BPA

GSA MAS Consolidates Schedule Contract Number: GS-35F-292GA

Labor Category Descriptions:

Labor Category

Minimum/General Experience and Years of Experience

Functionality Responsibility (Summary)

Educational Responsibility

Solutions Architect Level 1

1-4 years Assesses business objectives, conducts gap analysis of existing versus needed capability, and identifies business requirements. Evaluates business requirements to identify potential software, hardware, and system architectures can be employed to meet business objectives.

Develops potential technical solutions to meet business needs and supports analysis of alternatives for best fit. Evaluates technical trends and provides recommendations for technology and architecture to meet business objectives. Performs research on emerging technologies to support proof-of-concept (POC) capabilities and identify future solutions for the organization.

Certification related to networking to include ITIL or equivalent

HS Diploma

Level 2

5-15 years Assesses business objectives, conducts gap analysis of existing versus needed capability, and identifies business requirements. Evaluates business requirements to identify potential software, hardware, and system architectures can be employed to meet business objectives.

Associates Degree

Level 3

>15 years Assesses business objectives, conducts gap analysis of existing versus needed capability, and identifies business requirements. Evaluates business requirements to identify potential software, hardware, and system architectures can be employed to meet business objectives.

Certification related to networking to include ITIL or equivalent Assesses business objectives, conducts gap analysis of existing versus needed capability, and identifies business requirements. Evaluates business requirements to identify potential software, hardware, and system architectures can be employed to meet business objectives. Develops potential technical solutions to meet business needs and supports analysis of alternatives for best fit. Evaluates technical trends and provides recommendations for technology and architecture to meet business objectives. Performs research on emerging technologies to support proof-of-concept (POC) capabilities and identify future solutions for the organization. Certification related to networking to include ITIL or equivalent

College Degree

Program Manager

1-4 years Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization.

Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.

Certification related to networking to include PMP or equivalent

5-15 years Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization.

Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

Certification related to networking to include PMP or equivalent

Associates Degree

>15 years Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization.

Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

Certification related to networking to include PMP or equivalent

Systems Administrator

1-4 years Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including: day- to-day operations, monitoring and problem resolution for all the client problems.

Provides second level problem identification, diagnosis, and resolution of problems.

Provides support for the dispatch system and hardware problems and remain involved in the resolution process.

Provides support for the escalation and communication of status to agency management and internalcustomers.

Must possess experience in one or more systems and architectures and associated hardware: mainframe, mini, or client/server based.

Certification related to networking to include A +, or equivalent

Systems Administrator

5-15 years Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all the client problems.

Provides second level problem identification, diagnosis and resolution of problems.

Provides support for the dispatch system and hardware problems and remain involved in the resolution process.

Provides support for the escalation and communication of status to agency management and internal customers.

Must possess experience in one or more systems and architectures and associated hardware: mainframe, mini, or client/server based.

Certification related to networking to include A +, or equivalent

Associates Degree

Systems Administrator

Level 3

>15 years Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all the client problems.

Provides second level problem identification, diagnosis and resolution of problems.

Provides support for the dispatch system and hardware problems and remain involved in the resolution process.

Provides support for the escalation and communication of status to agency management and internal customers.

Must possess experience in one or more systems and architectures and associated hardware: mainframe, mini, or client/server based.

Certification related to networking to include A +, or equivalent

College Degree

Systems Engineer

Level 1

1-4 years Analyzes functional business requirements and design specifications for functional activities. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

Certification related to systems to include MCSE, VCP, A+ or other equivalent certifications

HS Diploma

Systems Engineer

Level 2

5-15 years Analyzes functional business requirements and design specifications for functional activities. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating

Associates Degree systems,database/DBMS and middleware.

Certification related to systems to include MCSE, VCP, A+ or other equivalent certifications

Systems Engineer

>15 years Analyzes functional business requirements and design specifications for functional activities. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.

Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products.

Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware.

Certification related to systems to include MCSE, VCP, A+ or other equivalent certifications

College Degree

Subject Matter Expert

Level 1

1-4 years Develops requirements from a project's inception to its conclusion for a IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking;

telecommunications; automation; communications protocols; risk management/electronic analysis; software;

life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management.

HS Diploma

Subject Matter Expert

Level 2

5-15 years Develops requirements from a project's inception to its conclusion for a IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking;

telecommunications; automation; communications protocols; risk management/electronic analysis; software;

life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management.

Associates Degree

Subject Matter Expert

Level 3

>15 years Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties:

information systems architecture; networking;

telecommunications; automation; communications protocols; risk management/electronic analysis; software;

life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management.

Network Engineer

1-4 years Provides technical guidance for planning and operating information systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and solutions.

Provides the routine penetration testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Utilizes software and hardware tools for vulnerability scanning and monitoring and identifies and diagnoses complex problems and factors affecting network performance and security. Troubleshoots network systems when necessary and remediate security finding for the network.

Certification related to networking to include CCNA, Network +, or equivalent

HS Diploma

Network Engineer Level 2

5-15 years Provides technical guidance for planning and operating information systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and solutions.

Provides in-depth engineering analysis of telecommunications alternatives for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Monitors and responds to hardware, software, and network problems. Provides the routine penetration testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Utilizes software and hardware tools for vulnerability scanning and monitoring and identifies and diagnoses complex problems and factors affecting network performance and security. Troubleshoots network systems when necessary and remediate security finding for the network.

Certification related to networking to include CCNA, Network +, or equivalent

Associates Degree

Network Engineer

Level 3

>15 years Provides technical guidance for planning and operating information systems. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and solutions. Provides in-depth engineering analysis of telecommunications alternatives for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large- scale telecommunication infrastructures. Monitors and responds to hardware, software, and network problems. Provides the routine penetration testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Utilizes software and hardware tools for vulnerability scanning and monitoring and identifies and diagnoses complex problems and factors affecting network performance and security. Troubleshoots network systems when necessary and remediate security finding for the network.

Certification related to networking to include CCNA, Network +, or equivalent

Information Assurance

1-4 years Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems.

Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Responsible for the implementation and development of the DHS IT security.

Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena.

Performs risk analyses which also includes risk assessment. Provides support to plan, coordinate, and implement the organization’s information security.

Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols;

encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Ability to serve as Information System Security Officer. Provides daily supervision and direction to staff.

Certification related to security to include CISSP, Security +, or equivalent

Information Assurance

5-15 years Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems.

Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Responsible for the implementation and development of the DHS IT security.

Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena.

Performs risk analyses which also includes risk assessment. Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation;

different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Ability to serve as Information System Security Officer. Provides daily supervision and direction to staff.

Certification related to security to include CISSP, Security +, or equivalent

Associates Degree

Information Assurance

Level 3

>15 years Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems.

Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Responsible for the implementation and development of the DHS IT security.

Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena.

Certification related to security to include CISSP, Security+, or equivalent

Administrative Specialist

1-4 years

Provides administrative support such as technical writing, proofreading, technical editing of word processing and other computer-based documents, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, and preparation of graphical and narrative presentation material. Provides assistance with maintaining personnel and other files;

prepares correspondence, schedules and coordinates travel. Supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics generated with automated tools and the deliverable documents. Assists in the preparation of management plans and reports. Coordinates schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations. Performs analysis, development and review of program or functional areas, as required.

5-8 years proofreading, technical editing of word processing and other computer-based documents, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, and preparation of graphical and narrative presentation material. Provides assistance with maintaining personnel and other files;

>8 years proofreading, technical editing of word processing and other computer-based documents, integration of various sources into a cohesive product which may be delivered as computer-based magnetic media, and preparation of graphical and narrative presentation material. Provides assistance with maintaining personnel and other files;

Help Desk Specialist

Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for

Project Manager

Serves as the project manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), the task order-level Task Managers (TM), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems, including the development of conceptual systems requirements; systems integration requirements; systems phasing plan; business application consultation; problem tracking/management; and preparation and delivery of presentations.

order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), the task order-level Task Managers (TM), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems, including the development of conceptual systems requirements; systems integration requirements; systems phasing plan; business application order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), the task order-level Task Managers (TM), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems, including the development of conceptual systems requirements; systems integration requirements; systems phasing plan; business application

Systems Analyst

Analyzes and develops computer systems possessing a wide range of capabilities, including numerous engineering, business and records management functions.

Develops plans for automated information systems from project inception to conclusion. Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades and new COTS. Analyzes the problem and the information to be processed. Defines the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.

Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Provides daily supervision and direction to support staff.

wide range of capabilities, including numerous engineering, business and records management functions.

Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to wide range of capabilities, including numerous engineering, business and records management functions.

Technical Writer

Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts researchand ensures the use of proper technical terminology.

information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts researchand information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts research and

Web Content Analyst

Provides support for developing and providing Agency Web-site content that will motivate and satisfy civilian user's needs so that they will regularly access the site and utilize it as a major source for information, decision making and benefits delivery. Provides support for maintaining civil service handbook and policies/procedures on the agency Web; assisting in developing agency newsletter and civilian benefits communications; recommending new and innovative web uses as well as training and educating employees on the use and benefits of using theWeb.

Provides support in the location and pursuit of content and surveying internal customers to gather feedback for site improvement and enhancements. A working knowledge of several of the following are required, graphic design or a related field, Web-site management, web servers, intranet site structures, and Web-related software.

Web-site content that will motivate and satisfy civilian user's needs so that they will regularly access the site and utilize it as a major source for information, decision making and benefits delivery. Provides support for maintaining civil service handbook and policies/procedures on the agency Web; assisting in developing agency newsletter and civilian benefits communications; recommending new and innovative web uses as well as training and educating employees on the use and benefits of using theWeb.

Web Designer

Applications Sustainment

Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in development of software user manuals and technical reports.

High School with professional certification (A+, N+, Sec+, etc.) or software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in certification (A+, N+, software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leaderon projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in

Applications Systems Analyst

Formulates or defines system scope and objectives.

Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Works with project managers, developers, and end users to ensure application designs meet business requirements. Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs and documents those programs. Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. Assists all phases of softwaresystems programming applications. Evaluates new and existing software products. Prepares cost-benefit and return-on-investment analyses to help management decidewhether implementing the proposed system will be financially feasible.

certification (A+, N+, Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Works with project managers, developers, and end users to ensure application designs meet business requirements. Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs and documents those programs. Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. Assists all phases of software systems programming applications. Evaluates new and existing software products. Prepares cost-benefit and return-on-investment analyses to help management decidewhether certification (A+, N+, Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Works with project managers, developers, and end users to ensure application designs meet business requirements. Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs and documents those programs. Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. Assists all phases of software systems programming applications. Evaluates new and existing software products. Prepares cost-benefit and return-on-investment analyses to help management decide whether

Business Case Specialist - Level 1

Develops formulas for calculating existing and future costs, researches current financial indices, develops estimations and details of actual cost of IT system using standard quantitative analyses. Develops and documents assumptions. Prepares investment analysis reports.

certification (A+, N+, Business Case Specialist - Level 2 costs, researches current financial indices, develops estimations and details of actual cost of IT system using certification (A+, N+, Business Case Specialist - Level 3 costs, researches current financial indices, develops…

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