MAS - Code Plus, Inc. - GS35F282CA

SOFTWARE ENGINEERING

ISO 9001 Certified

2750 Prosperity Avenue, Suite 230, Fairfax, VA (703) 846-0030 Fax:(703) 846-0031

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The Website for GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology – IT Services

Contract number: GS-35F-282CA

For more information on ordering from Federal Supply Schedules go to the GSA

Schedules page at GSA.gov.

Contract period: April 7, 2025 - April 6, 2030

CODEplus, Inc., 2750 Property Avenue, Ste 230

Fairfax, VA 22031-4376 Telephone: 703-846-0030 www.code-plus.com

Contract administration source: Sam Shakra sshakra@code-plus.com

Business size: Small

Price list current as of Modification #PS-0018 effective 12/04/2024

Prices Shown Herein are Net (discount deducted) http://www.code-plus.com/ mailto:sshakra@code-plus.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title 54151S 54151S-RC Information Technology Professional

Services 54151HEAL 54151HEAL-RC Health Information Technology Services 541330ENG 541330ENG- Engineering Services OLM OLM-RC Order Level Materials 541611 541611-RC Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. N/A

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. Description of IT Professional Services and pricing .

2. Maximum order:

SINs Maximum Order

54151S $500,000

54151HEAL $500,000

541330ENG $1,000,000

OLM $250,000

541611 $1,000,000

3. Minimum order: 100.00

4. Geographic coverage (delivery area). 50 United States; District of Columbia; Puerto Rico

5. Point(s) of production (city, county, and State or foreign country). Not Applicable

6. Discount from list prices or statement of net price. Net prices set forth above

7. Quantity discounts. 2% additional on single orders > $300K.

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). None

10a. Time of delivery. (Contractor insert number of days.) As negotiated with ordering agency

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Negotiated between the contractor and the ordering agency.

10c. Overnight and 2-day delivery. As negotiated between the contractor and the ordering agency.

10d. Urgent Requirements. Negotiated between the contractor and the ordering agency.

11. F.O.B. point(s). Destination

12a. Ordering address(es). Set forth above.

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Set forth above.

14. Warranty provision. None,

15. Export packing charges, if applicable. Not Applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable.

17. Terms and conditions of installation (if applicable). Not Applicable.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable.

18b. Terms and conditions for any other services (if applicable). Not Applicable.

19. List of service and distribution points (if applicable). Not Applicable.

20. List of participating dealers (if applicable). Not Applicable.

21. Preventive maintenance (if applicable). Not Applicable.

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable.

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. Not Applicable.

23. UEI P2KGKKR2BFC1

24. Notification regarding registration in System for Award Management (SAM) database.

Registered http://www.section508.gov/

SIN Labor Category Year 11 Year 12 Year 13 Year 14 Year 15

54151S ERP Subject Matter Expert

$278.41 $284.06 $289.82 $295.71 $301.71

54151S Program Manager $178.39 $182.01 $185.70 $189.47 $193.32

54151S Technical Manager/Project Manager

$152.59 $155.69 $158.85 $162.08 $165.37

54151S Sr. Analyst $144.08 $147.00 $149.98 $153.03 $156.13

54151S Subject Matter Expert

$161.81 $165.10 $168.45 $171.87 $175.36

54151S Software Engineer/Developer

$111.92 $114.19 $116.50 $118.87 $121.28

54151S Sr. Software Engineer / Developer

$133.52 $136.23 $138.99 $141.81 $144.70

54151S Software/systems Architect

$161.81 $165.10 $168.45 $171.87 $175.36

54151S Technical writer $75.53 $77.06 $78.62 $80.21 $81.84

54151S Sr. Technical Writer $88.56 $90.36 $92.19 $94.07 $95.98

54151S Helpdesk Agent $65.53 $66.86 $68.22 $69.60 $71.01

54151S Lead / Sr. Helpdesk Agent

$79.19 $80.81 $82.45 $84.12 $85.82

54151S Helpdesk Manager $102.26 $104.33 $106.45 $108.60 $110.81

54151S Customer Service Representative

$54.18 $55.27 $56.39 $57.54 $58.71

54151S Technical Support Specialist/Tester

$103.69 $105.79 $107.94 $110.13 $112.36

54151S DBA/Data Modeler $133.52 $136.23 $138.99 $141.81 $144.70

54151S Network Engineer $111.92 $114.19 $116.50 $118.87 $121.28

54151S Information Assurance Specialist

$111.92 $114.19 $116.50 $118.87 $121.28

54151S Jr. Customer Service Representative

$45.12 $46.04 $46.97 $47.93 $48.91

54151S Sr. Customer Services Representative

$60.56 $61.79 $63.04 $64.32 $65.63

54151S Jr Software Engineer/ Developer

$92.60 $94.49 $96.40 $98.36 $100.35

54151S Jr. Analyst $88.17 $89.96 $91.79 $93.65 $95.56

54151S Analyst $104.52 $106.65 $108.82 $111.02 $113.28

54151S Jr Configuration Management Specialist

$81.45 $83.10 $84.79 $86.51 $88.26

54151S Configuration Management Specialist

$95.28 $97.22 $99.19 $101.21 $103.26

54151S Configuration Manager

$104.93 $107.05 $109.23 $111.45 $113.71

54151S Jr. Database Administrator

$95.28 $97.22 $99.19 $101.21 $103.26

54151S Database Administrator

$112.48 $114.77 $117.10 $119.48 $121.90

54151S Jr Subject Matter Expert

$133.08 $135.78 $138.54 $141.35 $144.22

54151S Sr. Subject Manager Expert

$187.85 $191.66 $195.55 $199.52 $203.57

54151S Jr Security Specialist

$95.28 $97.22 $99.19 $101.21 $103.26

54151S Security Specialist $120.21 $122.65 $125.14 $127.68 $130.27

54151S Network Specialist I $85.63 $87.38 $89.15 $90.96 $92.81

54151S Network Specialist

II

$95.28 $97.22 $99.19 $101.21 $103.26

54151S Jr. Project Manager $124.02 $126.54 $129.11 $131.73 $134.40

54151S Technician $72.61 $74.09 $75.59 $77.12 $78.68

54151S Jr. Technical Support Specialist/Tester

$85.16 $86.89 $88.65 $90.46 $92.29

54151HEAL

Health IT Engineering – Level I

$100.00 $102.03 $104.10 $106.22 $108.37

54151HEAL

Health IT Engineering – Level II

$120.87 $123.32 $125.82 $128.38 $130.99

54151HEAL

Health IT Engineering – Level III

$144.19 $147.12 $150.11 $153.15 $156.26

54151HEAL Health IT Tech Support – Level I

$69.37 $70.78 $72.22 $73.69 $75.18

54151HEAL Health IT Tech Support – Level II

$85.53 $87.26 $89.04 $90.84 $92.69

54151HEAL Health IT Tech Support – Level III

$110.44 $112.69 $114.97 $117.31 $119.69

54151HEAL Health IT Program Manager

$192.65 $196.56 $200.55 $204.62 $208.78

54151HEAL Health IT Project Manager

$164.80 $168.14 $171.56 $175.04 $178.60

54151HEAL Health IT Program Support

$85.53 $87.26 $89.04 $90.84 $92.69

54151HEAL Health IT Software Engineer

$120.87 $123.32 $125.82 $128.38 $130.99

54151HEAL Health IT Consultant

$144.19 $147.12 $150.11 $153.15 $156.26

54151HEAL Health IT Associate, Level I

$48.73 $49.71 $50.72 $51.75 $52.80

54151HEAL Health IT Associate, Level II

$58.51 $59.70 $60.91 $62.15 $63.41

54151HEAL Health IT Associate, Level III

$65.40 $66.73 $68.08 $69.46 $70.87

54151HEAL Health IT Analyst $112.90 $115.18 $117.52 $119.91 $122.35

54151HEAL Health IT Quality Manager

$152.70 $155.80 $158.96 $162.19 $165.48

54151HEAL Health IT Research Assistant

$73.55 $75.04 $76.56 $78.12 $79.70

54151HEAL Health IT Administrative

$67.23 $68.59 $69.98 $71.41 $72.86

54151HEAL Health IT Subject Matter Expert

$174.75 $178.30 $181.91 $185.61 $189.38

54151HEAL Health IT Technician

$78.43 $80.02 $81.64 $83.29 $84.99

541611, 541330ENG

Professional Services Engineering – Level I

$93.29 $95.18 $97.12 $99.09 $101.11

541611, 541330ENG

Professional Services Engineering – Level II

$112.76 $115.04 $117.38 $119.76 $122.19

541611, 541330ENG

Professional Services Engineering – Level III

$134.51 $137.24 $140.03 $142.87 $145.77

541611, 541330ENG

Professional Services Tech Support – Level I

$64.72 $66.03 $67.37 $68.74 $70.13

541611, 541330ENG

Professional Services Tech Support – Level II

$79.79 $81.41 $83.06 $84.75 $86.47

541611, 541330ENG

Professional Services Tech Support – Level III

$103.01 $105.11 $107.24 $109.42 $111.64

541611, 541330ENG

Professional Services Program Manager

$179.72 $183.37 $187.08 $190.88 $194.76

541611, 541330ENG

Professional Services Project Manager

$153.73 $156.86 $160.04 $163.28 $166.60

541611, 541330ENG

Professional Services Program Support

$79.79 $81.41 $83.06 $84.75 $86.47

541611, 541330ENG

Professional Services Software Engineer

$112.76 $115.04 $117.38 $119.76 $122.19

541611, 541330ENG

Professional Services Consultant

$134.51 $137.24 $140.03 $142.87 $145.77

541611, 541330ENG

Professional Services Associate, Level I

$45.45 $46.38 $47.31 $48.27 $49.25

541611, 541330ENG

Professional Services Associate, Level II

$54.58 $55.69 $56.82 $57.96 $59.14

541611, 541330ENG

Professional Services Associate, Level III

$61.01 $62.25 $63.51 $64.80 $66.12

541611, 541330ENG

Professional Services Analyst

$105.31 $107.45 $109.62 $111.85 $114.12

541611, 541330ENG

Professional Services Quality Manager

$142.43 $145.32 $148.27 $151.28 $154.36

541611, 541330ENG

Professional Services Research Assistant

$68.62 $70.02 $71.44 $72.89 $74.37

541611, 541330ENG

Professional Services Administrative

$62.71 $63.98 $65.28 $66.61 $67.96

541611, 541330ENG

Professional Services Subject Matter Expert

$163.01 $166.32 $169.69 $173.14 $176.65

541611, 541330ENG

Professional Services Technician

$73.16 $74.64 $76.15 $77.69 $79.27

54151S Senior Program Manager

$230.90 $235.59 $240.37 $245.25 $250.23

54151S Senior Technical Project Manager

$190.55 $194.42 $198.37 $202.40 $206.51

54151S SME Analyst $196.94 $200.94 $205.02 $209.18 $213.42

54151S SME Software Engineer / Developer

$196.84 $200.84 $204.92 $209.08 $213.32

54151S Senior Technical Support Specialist/Tester

$140.75 $143.61 $146.52 $149.49 $152.52

54151S SME Technical Support Specialist/Tester

$162.51 $165.80 $169.17 $172.60 $176.11

54151S SME Subject Matter Expert

$208.03 $212.25 $216.56 $220.96 $225.44

54151S SME Technical Writer

$164.35 $167.69 $171.09 $174.57 $178.12

54151S Senior Database Administrator

$147.60 $150.59 $153.64 $156.77 $159.95

54151S SME Database Administrator

$171.13 $174.61 $178.16 $181.77 $185.46

54151S Senior DBA/Data Modeler

$180.31 $183.97 $187.71 $191.52 $195.41

54151S Cyber Operations Planner I

$128.36 $130.97 $133.63 $136.34 $139.11

54151S Cyber Operations Planner II

$146.69 $149.67 $152.72 $155.82 $158.98

54151S Cyber Operations Planner III

$163.75 $167.07 $170.47 $173.92 $177.45

54151S Cyber Workforce Developer and Manager I

$142.23 $145.12 $148.06 $151.06 $154.13

54151S Cyber Workforce Developer and Manager II

$150.44 $153.49 $156.60 $159.79 $163.03

54151S Cyber Workforce Developer and Manager III

$161.36 $164.63 $167.98 $171.39 $174.86

54151S Network Operations Specialist I

$133.00 $135.70 $138.45 $141.26 $144.13

54151S Network Operations Specialist II

$163.91 $167.23 $170.63 $174.10 $177.63

54151S Network Operations Specialist III

$184.45 $188.20 $192.02 $195.92 $199.90

54151S ERP/SAP Basis Administrator I

$156.65 $159.84 $163.08 $166.40 $169.77

54151S ERP/SAP Basis Administrator II

$190.15 $194.01 $197.94 $201.96 $206.07

54151S ERP/SAP Basis Administrator III

$222.62 $227.14 $231.76 $236.46 $241.26

54151S Security Architect I $157.06 $160.24 $163.50 $166.81 $170.20

54151S Security Architect II $175.64 $179.20 $182.84 $186.55 $190.34

54151S Security Architect

III

$194.95 $198.91 $202.95 $207.07 $211.27

54151S SharePoint Developer I

$135.27 $138.03 $140.83 $143.69 $146.60

54151S SharePoint Developer II

$154.75 $157.89 $161.10 $164.37 $167.71

54151S SharePoint Developer III

$174.20 $177.73 $181.34 $185.02 $188.78

54151S Software System Developer I

$161.68 $164.97 $168.31 $171.73 $175.21

54151S Software System Developer II

$176.35 $179.93 $183.59 $187.31 $191.11

54151S Software System Developer III

$197.80 $201.82 $205.92 $210.11 $214.37

54151S System Administrator (System Engineer) I

$132.18 $134.86 $137.60 $140.39 $143.24

54151S

System Administrator (System Engineer)

II

$154.51 $157.64 $160.85 $164.11 $167.45

54151S System Administrator (System Engineer)

III

$171.22 $174.70 $178.25 $181.86 $185.55

54151S

System Testing and Evaluation Specialist (Test Engineer) I

$132.18 $134.86 $137.60 $140.39 $143.24

54151S

System Testing and Evaluation Specialist (Test Engineer) II

$154.51 $157.64 $160.85 $164.11 $167.45

54151S System Testing and Evaluation Specialist (Test Engineer) III

$171.22 $174.70 $178.25 $181.86 $185.55

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

Labor Category Descriptions SIN 541611

Labor Category Labor Category/Service Description Minimum Education

Minimum Years of Experience

Professional Services Engineering – Level I

Assists with analyzing information requirements, evaluates system problems of workflow, organization, and planning; develops appropriate corrective action and performs trouble shooting functions focusing on procedures to ensure integrity, security, and privacy of the all-database systems in accordance with the client’s regulatory and contractual environment. Responsible for resolving customer issues relating to the Health Information systems and related services provided to the customer and additionally communicating with end users to ensure rapid resolution.

Bachelor’s degree 2

Professional Services Engineering – Level II

Analyzes information requirements, evaluates system problems of workflow, organization, and planning; develops appropriate corrective action and performs trouble shooting functions focusing on procedures to ensure integrity, security, and privacy of the all-database systems in accordance with the client’s regulatory and contractual environment. Responsible for resolving customer issues relating to the Health Information systems and related services provided to the customer and additionally communicating with end users to ensure rapid resolution

Bachelor’s degree 3

Professional Services Engineering – Level III

Oversees the following tasks: Analyzes information requirements, evaluates system problems of workflow, organization, and planning; develops appropriate corrective action and performs trouble shooting functions focusing on procedures to ensure integrity, security, and privacy of the all-database systems in accordance with the client’s regulatory and contractual environment.

Responsible for resolving customer issues relating to the Health Information systems and related services provided to the customer and additionally communicating with end users to ensure rapid resolution

Bachelor’s degree 5

Professional Services Tech Support – Level I

Install, diagnose, repair, maintain, and upgrade all PC hardware, equipment, and related systems to ensure optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate manner and provide end-user assistance where required. Conduct research on desktop products in support of PC procurement and development efforts.

Perform onsite analysis, diagnosis, and resolution of complex desktop issues for end users, and recommend and implement corrective solutions, including offsite repairs for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to consistently deliver required desktop service levels.

In addition to these responsibilities, apply physical laws and principles of engineering in the design, development, and utilization of machines, materials, instruments, processes, and systems related to infrastructure and support services. Services include providing expert advice, concept development, and comprehensive requirements analysis. Perform feasibility studies, prepare preliminary and final plans and designs, and deliver technical services during the construction, installation, or upgrade phases. Services may further involve activities such as program planning, technical support during the development lifecycle, and recommendations for future upgrades or innovations. Deliver professional and reliable solutions to support both day-to-day operations and long-term technical infrastructure needs.

Bachelor’s degree 2

Professional Services Tech Support – Level

II

Install, diagnose, repair, maintain, and upgrade all PC hardware, equipment, and related systems to ensure optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate manner, providing advanced end-user assistance where required. Conduct in-

Bachelor’s degree 3 depth research on desktop products in support of PC procurement, development efforts, and emerging engineering solutions. Perform onsite analysis, diagnosis, and resolution of complex desktop issues for end users, implementing corrective actions and recommending long-term solutions, including managing offsite repairs for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and associated hardware/software to consistently deliver optimal desktop service levels.

At Level II, additional responsibilities include applying physical laws and principles of engineering to design, develop, and enhance the utilization of machines, materials, instruments, processes, and systems related to infrastructure. Services include offering advanced advice, concept development, and requirements analysis to meet organizational and technical objectives.

Perform feasibility studies, prepare detailed preliminary and final designs, and deliver technical services during construction, installation, and upgrade phases.

Evaluate system performance and ensure solutions meet both functional and technical requirements while recommending improvements for efficiency and reliability. Services may further involve activities such as program planning, technical support during the development lifecycle, and recommendations for future upgrades or innovations. Deliver professional and reliable solutions to support both day-to-day operations and long-term technical infrastructure needs.

Professional Services Tech Support – Level

III

Oversee the installation, diagnosis, repair, maintenance, and upgrade of all PC hardware, equipment, and engineering systems to ensure enterprise-level workstation performance.

Troubleshoot and resolve highly complex technical issues (in person, by telephone, or via e-mail) in a timely and accurate manner while providing expert guidance to end users and mentoring lower-level technicians. Lead research and strategic evaluation of desktop products, emerging technologies, and engineering solutions in support of organizational procurement and long-term development initiatives. Conduct advanced onsite analysis, diagnosis, and implementation of corrective solutions for end-user systems, managing critical offsite repairs and overseeing technical escalations. Ensure the installation, configuration, monitoring, and troubleshooting of all systems deliver seamless, high-level desktop service across the organization.

At Level III, responsibilities expand to include applying advanced physical laws and engineering principles to the design, development, and optimization of machines, materials, instruments, processes, and systems within IT infrastructure. Provide expert-level technical leadership, including advanced advice, concept development, and comprehensive requirements analysis for enterprise-scale solutions. Lead the preparation of feasibility studies, preliminary and final system plans and designs, and oversee the execution of technical services during critical construction, installation, and system upgrade phases. Conduct rigorous evaluations and performance inspections of infrastructure projects to ensure compliance with engineering standards, technical accuracy, and organizational goals, while driving innovation and continuous improvement for scalability, reliability, and efficiency. Services may further involve activities such as program planning, technical support during the development lifecycle, and recommendations for future upgrades or innovations. Deliver professional and reliable solutions to support both day-to-day operations and long-term technical infrastructure needs.

Bachelor’s degree 5

Professional Services Program Manager

Facilitate information flow between the COR, the contractor, and contract personnel. Oversee and facilitate network connectivity and security for devices and data. Oversee the hiring of new employees and serve as a key resource for all contract personnel. Work closely with the government and customer on hiring to meet project and mission goals. Provide on -site administrative oversight of contract personnel, to include pay, promotions, leave, work hours, conflict resolution, and disciplinary actions. Coordinate with the COR and the customer on researching participant compensation and all travel for contract personnel. Identify and evaluate problems affecting project and mission goals and provide solutions in a timely manner. Work closely with the COR and the degree 2 customer to document the need for any changes to requirements. Ensure timely delivery of required reports.

Professional Services Project Manager

The Project Manager manages key client projects ensuring coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. The project manager coordinates with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.

Bachelor’s degree 3

Professional Services Program Support

Provides variety of administrative support services for customer programs. Tasks may include planning, education, outreach, scheduling, project status reporting and administrative activities. Supervise staff personnel or lead small teams in support of specific project initiatives. Identify areas of improvement and recommend program enhancements and modifications. Investigate and correct program related problems and create required documentation.

Bachelor’s degree 3

Professional Services Software Engineer

Designs, modifies, develops, writes and implements software programming applications/operating systems. Also, coordinates work teams. Provides technical support to project team members. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Provides consultation on complex projects and is the top-level contributor/specialist. A wide degree of creativity and latitude is expected.

Bachelor’s degree 3

Professional Services Consultant

Formulates, modifies, maintains, and defines specifications for network configurations. Develops configuration management plants. Schedule and document all configurations management reviews.

Bachelor’s degree 3

Professional Services Associate, Level I

Assists with administrative support to tasks in the areas of programmatic, engineering, scientific, technical, scheduling, program control, contract administration, financial management, configuration management, database, help desk, document control, and general office support and management as required by program managers/task managers

Bachelor’s degree 2

Professional Services Associate, Level

II

Provides administrative support to tasks in the areas of programmatic, engineering, scientific, technical, scheduling, program control, contract administration, financial management, configuration management, database, help desk, document control, and general office support and management as required by program managers/task managers

Bachelor’s degree 3

Professional Services Associate, Level

III

Oversees administrative support to tasks in the areas of programmatic, engineering, scientific, technical, scheduling, program control, contract administration, financial management, configuration management, database, help desk, document control, and general office support and management as required by program managers/task managers

Bachelor’s degree 5

Professional Services Analyst

Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Designs, codes, tests, debugs and documents those programs.

Competent to work at the highest technical level of all phases of applications programming activities. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts and translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation.

Bachelor’s degree 3

Professional Services Quality Manager

Develops and manages quality methodologies to ensure compliance with standards, guidelines, and procedures as directed and supervised by a functional lead. Develops and defines major and minor characteristics of quality including metrics and scoring parameters and determines requisite quality control resources for Task Order delivery. Establishes and maintains a process for evaluating deliverables and associated documentation and/or assists in the evaluation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the life cycle.

Professional Services Research Assistant

Leads information gathering, conducts primary and secondary research, develops presentations, databases and spreadsheets, analyzes data, drafts project reports, and other deliverables. Identifies project issues and guides associate consultants/analysts. Supports presentation of project findings and results to client management.

Bachelor’s degree 3

Professional Services Administrative

Works independently, receiving a minimum of detailed guidance. Performs varied clerical and administrative duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Organizational structure the office supports is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc., and administrative controls are formal. Handles differing situations, problems, and deviations in the work office according to general instructions, priorities, duties, policies and program goals.

Bachelor’s degree 3

Professional Services Subject Matter Expert

Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s architecture and business needs. Provides functional and analysis, design, development, integration, documentation, and implementation assistance on problems which require a thorough knowledge of the related technical subject matter for effective systems, applications and infrastructure deployment. Participates in all phases of systems development. Masters 6

Professional Services Technician

Participates in projects to gather user requirements, design, configure, test and implement systems and applications. Coordinates new software releases, fixes and upgrades with technical teams and users. Recommends new features or changes to configuration/workflows based on user feedback. Responds to trouble tickets, isolates problems and determines and implements solutions.

Recommend systems and processes as required for enhanced functionality and security issue resolution.

degree 4

Labor Category Descriptions SIN 54151HEAL and 541330ENG

Labor Category/Service

Title Labor Category/Service Description Minimum

Education

Minimum Years of Experience

Health IT Engineering – Level I

The Health IT Engineer assists with analyzing information requirements, evaluates system problems of workflow, organization, and planning; develops appropriate corrective action and performs trouble shooting functions focusing on procedures to ensure integrity, security, and privacy of all Health IT database systems in accordance with the client’s regulatory and contractual environment.

The Health IT Engineer is also responsible for resolving customer issues relating to the Health Information systems and related services provided to the customer and additionally communicating with end users to ensure rapid resolution

Health IT Engineering – Level

II

The Health IT Engineer analyzes information requirements, evaluates system problems of workflow, organization, and planning; develops appropriate corrective action and performs trouble shooting functions focusing on procedures to ensure integrity, security, and privacy of all Health IT database systems in accordance with the client’s regulatory and contractual environment.

The Health IT Engineer is also responsible for resolving customer issues relating to the Health Information systems and related services provided to the customer and additionally communicating with end users to ensure rapid resolution

Bachelor’s degree 3

Health IT Engineering – Level

III

Analyzes information requirements, evaluates system problems of workflow, organization, and planning; develops appropriate corrective action and performs trouble shooting functions focusing on procedures to ensure integrity, security, and privacy of all Health IT database systems in accordance with the client’s regulatory and contractual environment. The Health IT Engineer is also responsible for resolving customer issues relating to the Health Information systems and related services provided to the customer and additionally communicating with end users to ensure rapid resolution

Bachelor’s degree 5

Health IT Tech Support – Level I

Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end- user assistance where required. Conduct research on desktop products in support of PC procurement and development efforts. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users for issues related to Health IT, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.

Bachelor’s degree 2

Health IT Tech Support – Level II

Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end- user assistance where required. Conduct research on desktop products in support of PC procurement and development efforts. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users for issues related to Health IT, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.

Bachelor’s degree 3

Health IT Tech Support – Level III

Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end- user assistance where required. Conduct research on desktop products in support of PC procurement and development efforts. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users for issues related to Health IT, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.

Bachelor’s degree 5

Health IT Program Manager

Facilitate information flow between the COR, the contractor, and contract personnel. Oversee and facilitate network connectivity and security for Health IT devices and data. Oversee the hiring of new employees and serve as a key resource for all contract personnel. Work closely with the government and IT Healthcare customer on hiring to meet project and mission goals. Provide on -site administrative oversight of contract personnel, to include pay, promotions, leave, work hours, conflict resolution, and disciplinary actions. Coordinate with the COR and Health IT customer on researching participant compensation and all travel for contract personnel. Identify and evaluate problems affecting project and mission goals and provide solutions in a timely manner. Work closely with the COR and Health IT customer to document the need for any changes to requirements. Ensure timely delivery of required reports.

Health IT Project Manager

The Project Manager manages key client projects ensuring coordination and completion of Health IT projects on time within budget and within scope.

Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare Health IT reports for upper management regarding status of project. The project manager coordinates with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.

Bachelor’s degree 3

Health IT Program Support

Provides variety of Health IT technical/administrative support services for customer programs. Tasks may include planning, education, outreach, scheduling, project status reporting and administrative activities. Supervise staff personnel or lead small teams in support of specific project initiatives. Identify areas of improvement and recommend program enhancements and modifications. Investigate and correct program related problems and create required documentation.

Bachelor’s degree 3

Health IT Software Engineer

Designs, modifies, develops, writes and implements Health IT software programming applications/operating systems. Also, coordinates work teams.

Provides technical support to project team members. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Provides consultation on complex projects and is the top-level contributor/specialist. A wide degree of creativity and latitude is expected.

Bachelor’s degree 3

Health IT Consultant

Formulates, modifies, maintains, and defines Health IT specifications for network configurations. Develops configuration management plants. Schedule and document all configurations management reviews

Bachelor’s degree 3

Health IT Associate, Level I

Assists with Health IT administrative support to tasks in the areas of programmatic, engineering, scientific, technical, scheduling, program control, contract administration, financial management, configuration management, database, help desk, document control, and general office support and management as required by program managers/task managers

Bachelor’s degree 2

Health IT Associate, Level II

Provides Health IT administrative support to tasks in the areas of programmatic, engineering, scientific, technical, scheduling, program control, contract administration, financial management, configuration management, database, help desk, document control, and general office support and management as required by program managers/task managers

Bachelor’s degree 3

Health IT Associate, Level III

Oversees Health IT administrative support to tasks in the areas of programmatic, engineering, scientific, technical, scheduling, program control, contract administration, financial management, configuration management, database, help desk, document control, and general office support and management as required by program managers/task managers

Bachelor’s degree 5

Health IT Analyst

Devises or modifies procedures to solve complex problems considering Health IT computer equipment capacity and limitations, operating time and form of desired results. Designs, codes, tests, debugs and documents those programs.

Competent to work at the highest technical level of all phases of applications programming activities. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts and translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation.

Bachelor’s degree 3

Health IT Quality Manager

Develops and manages quality methodologies to ensure compliance with standards, guidelines, and procedures as directed and supervised by a functional lead. Develops and defines major and minor characteristics of quality including metrics and scoring parameters and determines requisite quality control resources for Task Order delivery related to Health IT projects. Establishes and maintains a process for evaluating deliverables and associated documentation and/or assists in the evaluation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the life cycle

Health IT Research Assistant

Leads information gathering, conducts primary and secondary research, develops presentations, databases and spreadsheets, analyzes data, drafts project reports, and other deliverables. Identifies project issues and guides associate consultants/analysts. Supports presentation of project findings and results to client management.

Bachelor’s degree 3

Health IT Administrative

Works independently, receiving a minimum of detailed guidance. Performs varied clerical and administrative duties requiring knowledge of office routine and an understanding of the organization, programs, and procedures related to the work of the office. Organizational structure the office supports is complex and is divided into subordinate groups that usually differ from each other as to subject matter, function, etc., and administrative controls are formal. Handles differing situations, problems, and deviations in the work office according to general instructions, priorities, duties, policies and program goals.

Bachelor’s degree 3

Health IT Subject Matter Expert

Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s Health IT architecture and business needs. Provides functional and Health IT analysis, design, development, integration, documentation, and implementation assistance on problems which require a thorough knowledge of the related technical subject matter for effective systems, applications and infrastructure deployment. Participates in all phases of systems development Masters 6

Health IT Technician

Participates in projects to gather Health IT user requirements, design, configure, test and implement Health IT systems and applications. Coordinates new Health IT software releases, fixes and upgrades with technical teams and users.

Recommends new Health IT features or changes to configuration/workflows based on user feedback. Responds to trouble tickets, isolates problems and determines and implements Health IT solutions. Recommend systems and processes as required for enhanced Health IT functionality and security issue resolution.

Labor Category Descriptions SIN 54151S

Labor Category Labor Category/Service Description Minimum Education

Minimum Years of Experience

ERP Subject Matter Expert

Performs assessments, executes, and supervises the implementation of complex ERP system requirements, as well as function as the principal liaison with customers for business and technical matters.

• Provides a wide range of consulting, integration, technology, and support solutions.

• Provides evaluation, recommendation, implementation, and execution, using intellectual capital (people), state-of-the-art information technology degree 7 tools (products - e.g. SAP, Oracle, etc.), as well as in-depth domain knowledge (expertise) to implement business process initiatives quickly and efficiently.

• Generates documentation, and participate in, and lead where required, customer meetings and workgroups pertaining ERP system projects.

• Is capable of serving as Program Manager of implementations

Program Manager

Serves as the contractor’s single contract manager and authorized interface with the client on large or complex IT programs

• Performs program management and oversight to ensure successful program performance

• Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor and subcontractor personnel

• Communicating policies, purposes and goals of the organization to subordinates

• May perform enterprise-wide horizontal integration planning and interfaces with other functional systems

• Responsible for overall contract performance

• Oversight of program level cost, schedule, performance and deliverable services and products

• Detects and creatively solves a wide variety of business problems

• Provides strategic planning for successful completion of the program

• Direct, organizes and monitors work activity

• Responsible for meeting program cost, schedule and performance objectives

• Creates process change in response to program challenge

Bachelor’s degree 10

Technical Manager/Project Manager

Responsible for running complex programs and projects; which include handling tasks that are involved in designing and solutions development, as well as production support activities.

• Ensures that all the projects and deliverables follow the standard procedures that are used in the management and deployment of projects.

• Responsible for working with clients’ representatives, technical advisors, and staff to make sure all deliverables are completed on time with high quality

• Responsible for planning and scheduling project goals, milestones and deliverables.

• Defines requirements and resources and plans the project life cycle deployment. Identifies and solves project issues effectively.

• Performs team assessment and evaluations.

• Designs and maintains project and technical documentation.

• Ensures solutions and schedules are implemented in a timely manner

Bachelor’s degree 6

Sr. Analyst

Performs analysis and evaluation throughout the process, application, data, system or software development life-cycle which includes but is not limited to: planning, requirements, design, acquisition, development, integration, installation/deployment, performance tuning testing or training

• Guides and advises less-experienced Business Analysts

• May serve as a liaison between functional and technical specialists

• Uses methodologies, modeling/estimating techniques, tools, applications, systems, software or databases at advanced levels to perform assigned tasks

• Ensures compliance with, and/or may develop the standards and organization requirements relative to specific assignments

Bachelor’s degree 8

Subject Matter Expert

High-level functional systems analysis, design, integration, documentation, training and implementation advice on complex problems

• High-level knowledge of the subject matter for effective implementation

• Extremely high-level proficiency for work described in the task

• Provides advanced technical knowledge and analysis of highly specialized applications and operational environment degree 8

Software Engineer/Developer

Provides technical support for software development and integration efforts

• Performs in a variety of technical areas including systems requirements analysis, data analysis and engineering, systems designs, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation

• Develops software by studying information needs; conferring with users;

developing systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Bachelor’s degree 4

Sr. Software Engineer / Developer

Provides technical guidance and skills in support of information systems development and integration efforts

• Performs in a variety of technical areas including requirement analysis, data analysis and engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management and systems documentation

• May serve as a technical lead for a task or project

• Provides technical and administrative support for information systems development tasks including design, development and execution of technical tasks to include database support (database design, data integration, data standardization, database management)

• Reviews work products for correctness, adherence to the design concept and to user standards, and progress in accordance with schedules

• Coordinates with management staff to ensure problem solution and user satisfaction

• Develops software by studying information needs; conferring with users;

developing systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Bachelor’s degree 6

Software/systems Architect

Works independently designing and developing new technology solutions or major enhancements to existing systems

• Lead a large systems implementation team in the design of highly complex systems

• Acts as highest-level technical expert, addressing problems of systems integration, compatibility and multiple platforms

• Responsible for technology completion

• Performs feasibility analysis on potential future technology projects to management

Bachelor’s degree 8

Technical writer

Reviews, edits and prepares support documentation and technical and operations manuals for selected systems and networks, including related hardware and software

• Works with technical staff to develop documentation requirements

• Develops outlines and drafts for review and approval by technical specialists and project management

• Ensures final documents meet applicable contract requirements and regulations

• Researches and gathers technical and background information for inclusion in project documentation and deliverables

• Verifies pertinent guidelines and regulations governing project deliverables

Associate’s degree 2

Sr. Technical Writer

Reviews, edits and prepares support documentation and technical and operations manuals for selected systems and networks, including related hardware and software

• Directs & guides technical staff to develop documentation requirements

• Ensures final documents meet applicable contract requirements and regulations

• Verifies pertinent guidelines and regulations governing project deliverables

• Reviews/Edits documents developed by others to ensure accuracy and quality of content, organization, language, format consistency, and conformance with established standards

• Drives the creation of a documentation methodology and framework

• Maintains proper methodology for purposes of consistency and efficiency

• Translates business specifications into user documentation

• Writes plans and maintains systems and user support documentation efforts

• Develop and maintain user-training materials

• Develop on-line help screens

Helpdesk Agent

Provides support to end users on multiple issues

• Identifies, researches and resolves technical problems

• Responds to phone calls, email and personnel requests for technical support

• Documents, tracks and monitors the problem to ensure a timely resolution

Associate’s degree 2

Lead / Sr. Helpdesk Agent

Provides second-tier support to end users…