MAS - Ardent Technologies Inc. - GS35F241CA

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 1

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for

GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology; Security and Protection; Professional Services

FSC Class: D399; R425; R408 Contract number: GS35F241CA

Contract period: March 12, 2025 – March 11, 2030

Ardent Technologies, Inc.

6234 Far Hills Ave Dayton, OH 45459

Phone: 937-312-1345 Fax: 937-312-1346

Vas Appalaneni, Administrative Point of Contact info@ardentinc.com www.ardentinc.com

Business size: Small Business and SBA Certified Small Disadvantaged Business

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Price list current as of Modification #PS-0027 effective May 12, 2025

Prices Shown Herein are Net (discount deducted)

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 2

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs SIN Title

54151S Information Technology Professional Services 541990L Professional Law Enforcement Services 541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

ANCILLARY Ancillary Supplies and Services OLM Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price.

Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

DESCRIPTION OF IT SERVICES AND PRICING

Minimum/General Experience - Eight (8) years of experience, or six (6) years experience for a Master’s degree with in Information Technology domain.

Functional Responsibility - Directs the performance of a variety of highly technical projects which may be organized by technology, program or client. Oversees the technology development and/or application, and resource allocation within program client base. Project areas typically include engineering, integration, test, systems analysis, quality assurance, etc. Responsible for the quality and timely delivery of all contractual items. Operates within client guidance, contractual limitations, and Company business and policy directives. Serves as focal point of contact with client regarding program activities. Ensures that all required resources are available for program implementation. Maintains the development and execution of business opportunities based on broad, general guidance. Confers with junior project manager to provide technical advice and to assist with problem resolution.

Minimum Education - Possesses a bachelor's degree and has eight (8) years experience in the field OR possesses a Master's degree and has six (6) years experience in the field.

Minimum/General Experience - Four (4) years of experience in the analysis of business and functional requirements, software design specifications documentation, and drafting test cases and test

Commercial Job Title- Project Manager:

Commercial Job Title - Business Analyst

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 3 scenarios.

Functional Responsibility - Under minimal direction, performs assigned portions of design, programming, and documentation for all IT systems. Participates in assigned phases of software development with emphasis on the programming, testing acceptance phases. Prepares technical reports and related documentation. May be responsible for completion of a phase of a project. Provides guidance and training to less experienced programmers. Reviews code and helps junior programmer in the team.

Minimum Education -Possesses a bachelor's degree and has five (5) years experience in the field OR Possesses a Master's degree and has three (3) years experience in the field.

Minimum/General Experience - Five (5) to eight (8) years of experience in software design, coding and testing of software.

Functional Responsibility - Under minimal direction, performs assigned portions of design, programming, and documentation for all IT systems. Participates in assigned phases of software development with emphasis on the programming, testing acceptance phases. Prepares technical reports and related documentation. May be responsible for completion of a phase of a project. Provides guidance and training to less experienced programmers. Reviews code and helps junior programmer in the team.

Minimum Education -Possesses a bachelor's degree and has five (5) years experience in the field OR Possesses a Master's degree and has three (3) years experience in the field.

Minimum/General Experience – 4-6 years of experience with techno-functional knowledge about project methodology.

Functional Responsibility -Working under supervision, performs evaluation, customization and implementation tasks for software by applying business and technical knowledge, industry experience, and project methodology. Provides business and technical knowledge of specific software modules or technical tools with hands-on experience and has the ability to transfer knowledge and skill. Familiar with key business and technical roles and knowledgeable about applying technology to business operations in at least one industry. Applies industry knowledge, knowledge of area of expertise, and product knowledge to gather and document customer business process requirements. Develops or executes basic functional and technical specifications, modifications, enhancements and testing for system, mapping, and reporting. Executes project plan tasks and other duties as assigned. Provides regular status on tasks and issues.

Minimum Education - Possesses a bachelor's degree and has six (6) years experience in the field OR Possesses a Master's degree and has four (4) years experience in the field.

Minimum/General Experience – 8-10 years of experience in independently handling application design tasks in the implementation of enterprise-wide applications.

Commercial Job Title - Programmer Analyst:

Commercial Job Title - Consultant:

Commercial Job Title - Applications Architect:

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Functional Responsibility - Senior IT professional who independently performs a variety of application design tasks which are broad in nature and are concerned with design and implementation of major enterprise-wide applications development and integration, including supporting personnel, hardware and software. Applies extensive industry and enterprise knowledge to identify and recommend integrated IT solutions and services to support business goals or technical needs.

Supervises team through project completion and is considered a Subject Matter Expert (SME) in one or more specific areas of computer system design. Plans and performs systems and network research, design development, and other assignments in conformance with customer specifications. Supervises a team of professionals with diverse background and experience. Responsible for highly complex technical projects. Acts as the lead technical authority on the project.

Minimum Education - Possesses a bachelor's degree and has eight (8) years experience in the field OR Possesses a Master's degree and has six (6) years experience in the field.

Minimum/General Experience -6-8 years of experience in IT related analysis, design, coding and testing of web applications.

Functional Responsibility - Undertakes responsibility for analysis, design, modeling, programming, prototyping, testing, documentation and implementation of web applications. Resolves unique or unyielding problems in existing complex systems by applying new technology. Reviews user requirements and helps in the identification of problem and potential resolution. Provides analytical support in the conceptualization, development and implementation of complex, multiple, interlinked web systems. Demonstrated technical skills in support of a web development projects. Demonstrated experience communicating directions and providing guidance to junior developers.

Minimum Education - Possesses a bachelor's degree and has six ( 6) years experience in the field OR possesses a Master's degree and has four (4) years experience in the field.

Minimum/General Experience -4-6 years of experience in IT related analysis, design, coding and

Functional Responsibility - With general direction, implements object-oriented programming and undertakes the development of highly scalable web applications. Performs system analysis and design techniques for Internet or Intranet development and distribution to remote sites using various web technologies. Helps the project team in requirements gathering, component design and over all design development effort.

Minimum Education - Possesses a bachelor's degree and has four (4) years experience in the field OR possesses a Master's degree and has three (3) years experience in the field.

Minimum/General Experience -2-4 years of experience in IT related analysis, design, coding and

Commercial Job Title - Senior Programmer/Senior Developer:

Commercial Job Title - Programmer/Developer:

Commercial Job Title - Junior Programmer/ Junior Developer:

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 5

Functional Responsibility - Under direction of more senior Developer(s) or Project Manager, undertakes the development efforts, codes, tests, implements, documents and maintains web or standalone applications. Applies the knowledge of web development languages and tools. Provides site design, development, and maintenance. Supports the development of web and client/server applications.

Minimum Education - Possesses a bachelor's degree and has two (2) years experience in the field OR possesses a Master's degree.

Minimum/General Experience: Five (5) years of experience in designing computer networks, installation of network equipment, testing and troubleshooting.

Functional Responsibility - Under minimal direction, coordinates operational designs, develops support plans, coordinates implementations, and provides second level support for database or local area network (LAN) and wide area network (WAN) solutions encompassing heterogeneous platforms.

Develops and enforces data base standards and procedures. Analyzes data and process requirements.

Leads or participates in logical and physical data base design. Maintains control programs required for accessing a database. Provides daily supervision and direction to support staff. Performs database backup, restore, granting of user rights and performance improvement tasks. Reviews system and programming designs to ensure efficient use of database resources. Develops system support requirements by reviewing and analyzing customer business processes and evaluating available and/or supplier capabilities. Helps project teams in implementing new or upgraded designs and coordinates project efforts with support groups. Provides technical support for marketing initiatives through participation in proposals and marketing studies. Creates plans that support implementation of changes. Participates in system support design and performance evaluation reviews. Establishes and maintains security and integrity standards and controls. Ensures support plans and services meet customer needs and expectations. Assists in the evaluation, testing and recommendation of software, database and network configurations based on customer need. Coaches others in the application of new operational support technologies. Analyzes user requirements and statistics to identify trends and resolve performance issues. Keeps abreast of emerging operational support technologies and industry trends.

Minimum Education - Possesses a bachelor's degree and has five (5) years experience in the field OR Possesses a Master's degree and has three (3) years experience in the field.

Minimum/General Experience: 5 years of experience in testing software applications functionality, execute test cases, plans and procedures.

Functional Responsibility - Shall be involved within the Software Development Lifecycle to test software applications and ensure that they meet specifications. Involved in design, development and execution of test cases, test reports, test plans, test schedules and procedures. Gathers and analyzes quality statistics and documents findings for management.

Minimum Education - Possesses a bachelor's degree and has five (5) years experience in the field OR possesses a Master's degree and has three (3) years experience in the field.

Commercial Job Title - Data/Server/ Systems/Network Administrator:

Commercial Job Title - Quality Assurance Analyst:

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 6

General Characteristics Working under supervision, performs evaluation, customization and implementation tasks for software by applying business and technical knowledge, industry experience, and project methodology. Provides business and technical knowledge of specific software modules or technical tools with hands-on experience and has the ability to transfer knowledge and skill. Familiar with key business and technical roles and knowledgeable about applying technology to business operations in at least one industry.

Applies industry knowledge, knowledge of area of expertise, and product knowledge to gather and document customer business process requirements. Defines, monitors and guides implementation and integration of functional and technical specifications, modifications, enhancements and testing for system, mapping, and reporting. Involved in planning and executes project plan tasks and other duties as assigned. Provides regular status on tasks and issues.

Education: Possesses a bachelor's degree and has more than ten (10) years experience in the field OR Possesses a Master's degree and has seven (7) years’ experience in the field.

Experience: More than 10 years of experience with techno-functional knowledge about project methodology.

Provides design recommendations based on long-term IT organization strategy. Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features. Uses a variety of platforms to provide automated systems applications to customers. Provides expertise regarding the integration of applications across the business.

Determines specifications, then plans, designs, and develops the most complex and business critical software solutions, utilizing appropriate software engineering processes—either individually or in concert with project team. Will assist in the most difficult support problems.

Develops programming and development standards and procedures as well as programming architectures for code reuse. Has in-depth knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs. Understands and consistently applies the attributes and processes of current application development methodologies.

Researches and maintains knowledge in emerging technologies and possible application to the business. Viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines. Acts as an internal consultant, advocate, mentor and change agent.

Education: Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 10 years of experience in multiple IT areas and 2–3 years of relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications systems design and integration.

Complexity: Expert/lead technical role. Typically works on multiple IT projects as a project leader. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Commercial Job Title – Lead Consultant:

Commercial Job Title – Applications Architect -Expert :

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Characteristics Responsible for the design and development of IT systems. Develops design and functional specifications, produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements. Responsible for selecting appropriate C.A.S.E.

tools to develop systems and software. Responsible for gathering, compiling and synthesizing information with regard to technology processes or systems. Possesses experience in minicomputer or client/server environments including the implementation and support of resource planning, sales automation, marketing, financial and distribution systems.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 6 of systems analysis/programming experience.

Complexity:

Intermediate professional level role. Develops systems solutions requiring analysis and research.

Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or sometimes as a project lead. May coach more junior technical staff.

Characteristics Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with the organization’s architectural standards.

Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software that is delivered on time and within budget. Makes recommendations towards the development of new code or reuse of existing code. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations. Has experience in systems analysis, design and a solid understanding of development, quality assurance and integration methodologies.

Education: Bachelor’s Degree in Computer Science, Information Systems or other related field. Or equivalent work experience.

Experience: Typically has 6 years of programming/systems analysis experience. Complexity:

Intermediate professional level role. Develops solutions requiring analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project lead. May coach more junior technical staff.

Commercial Job Title – Systems Analyst:

Commercial Job Title – Applications Development Analyst:

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 8

Responsible for enterprise-wide data design, balancing optimization of data access with batch loading and resource utilization factors. Knowledgeable in most aspects of designing and constructing data architectures, operational data stores, and data marts. Focuses on enterprise-wide data modeling and database design. Defines data architecture standards, policies and procedures for the organization, structure, attributes and nomenclature of data elements, and applies accepted data content standards to technology projects. Responsible for business analysis, data acquisition and access analysis and design, Database Management Systems optimization, recovery strategy and load strategy design and implementation.

Education: Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 10 years of experience with large and complex database management systems.

Complexity: Expert/lead technical role. Defines and plans database architectures for enterprise systems.

Works on multiple projects as a project leader or as the subject matter expert. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

General Characteristics Accountable for analyzing and developing complex logical database designs, logical data models and relational data definitions in support of corporate and customer information systems requirements.

Understands the methodologies and technologies that depict the flow of data within and between technology systems and business functions/operations. Responsible for the identification and resolution of information flow, content issues and the transformation of business requirements into logical data models. This position identifies opportunities to reduce data redundancy, trends in data uses and single sources of data.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 5 years of IT work experience in data modeling, data analysis, relational DBMS design and support and relevant computing environments.

Complexity: Intermediate professional level role. Designs logical data models of low to medium complexity. Works on small to large, complex projects that require increased skill in multiple technical environments. Works on one or more projects as a project team member or sometimes as a project lead.

May coach more junior technical staff.

Commercial Job Title – Data Architect:

Commercial Job Title – Data Modeler:

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Commercial Job Title – Database Analyst:

Responsible for designing, modeling, developing and supporting Database Management Systems (DBMS). Analyzes data requirements, application and processing architectures, data dictionaries, and database schema(s), and then designs, develops, amends, optimizes, and certifies database schema design to meet system(s) requirements. Gathers, analyzes, and normalizes relevant information related to, and from business processes, functions, and operations to evaluate data credibility and determine relevance and meaning. Develops database and warehousing designs across multiple platforms and computing environments. Develops an overall data architecture that supports the information needs of the business in a flexible but secure environment.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 6 years of IT work experience in DBA, DBMS design and support and relevant computing environments.

Complexity: Intermediate professional level role. Designs and supports DBMS of low to medium complexity. Works on one or more projects as a project team member or sometimes as a project leader.

Commercial Job Title - Lead Database Administrator

Responsible for developing technology standards and best practices for the organization; Overall responsibility for all network operations, including the integration of new network technologies such as wireless. Develops enterprise service levels for databases/servers/systems, both in-house and third party software applications, and networks, including hardware and intellectual property. Oversees development of procedures and processes for enterprise network operations. Responsible for ensuring that the enterprise has the capability to support new technologies and maintain high levels of performance and reliability. Keeps abreast of emerging operational support technologies and industry trends.

Education:

Possesses a bachelor's degree and has ten (10) years’ experience in the field OR Possesses a Master's degree and has six (6) years’ experience in the field.

Experience:

Ten (10) years of experience in designing computer networks, installation of network equipment, testing and troubleshooting.

Manager, Quality Assurance

General Characteristics Responsible for managing the definition, implementation and integration of quality principles and quality processes into the design and development of software and IT processes. Ensures that quality methods and procedures are executed. Ensures that products, applications, and systems are in compliance with established quality standards, and meet customer requirements. Analyzes best-in-class processes, establishes customer satisfaction metrics, understands the interaction and relationship of business

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 10 operations and operating systems and network processes. Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs and team building activities. Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 10 years of systems development and business experience. Experience in developing and conducting test processes for multiple types of systems, client users and/or units across an organization. Requires prior management, supervisory or team leader experience.

Breadth:Middle level management in quality assurance functions. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff.

Acts as a project leader and a subject matter expert on multiple and complex projects. Frequently reports to a IT Chief Operating Officer, Operating Unit IT Executive, Departmental IT Executive or Director, Systems and Programming.

Quality Engineering Consultant Characteristics Responsible for establishing and implementing quality assurance and compliance processes for the IT organization. Works closely with IT leaders to develop and implement an overall quality maturity roadmap and plan for each IT functional area. Works with development, testing and production teams to develop, publish and implement software quality assurance plans. Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary.

Establishes internal IT service quality control standards, policies and procedures. Monitors, evaluates, manages and executes audit processes to ensure compliance. Coordinates and facilitates quality assurance activities across projects with project managers. Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables. Makes recommendations and directs improvements to the software development lifecycle process. Documents non-compliance to policies, process and standards and assists in their resolution. Analyzes and identifies trends in IT performance metrics. Designs, monitors and analyzes performance metrics program for quality improvement initiatives. Conducts audits and analyzes findings to develop appropriate corrective action recommendations. Provides training on established processes and policies. Needed skills and knowledge include systems lifecycle development, project management, quality management and improvement methodologies and standards such as Total Quality Management (TQM), Six Sigma and the Software Engineering Institute—Capability Maturity Model (SEI-CMM).

Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.

Experience: Typically has 7 years of IT and business experience, with at least 5 years in Quality Assurance, 2 to 3 years of audit or assessment or other relevant experience.

Complexity: Expert/lead technical role. Provides strategic direction, guidance and integrated solutions to enterprise- wide quality engineering initiatives. Works on multiple projects as a project leader or as the subject matter expert. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Lead Quality Assurance Analyst General Characteristics

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 11

Responsible for establishing and implementing quality assurance and compliance processes for the IT organization. Works closely with IT leaders to develop and implement an overall quality maturity roadmap and plan for each IT functional area. Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary. Establishes internal IT service quality control standards, policies and procedures. Monitors, evaluates, manages and executes audit processes to ensure compliance. Coordinates and facilitates quality assurance activities across projects with project managers. Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables. Makes recommendations and directs improvements to the software development lifecycle process. Documents non-compliance to policies, process and standards and assists in their resolution. Analyzes and identifies trends in IT performance metrics. Designs, monitors and analyzes performance metrics program for quality improvement initiatives. Conducts audits and analyzes findings to develop appropriate corrective action recommendations. Provides training on established processes and policies. Needed skills and knowledge include systems lifecycle development, project management, quality management and improvement methodologies and standards such as Total Quality Management (TQM), Six Sigma and the Software Engineering Institute—Capability Maturity Model (SEI-CMM).

Education: Possesses a bachelor's degree and has ten (10) years’ experience in the field OR possesses a Master's degree and has seven (7) years’ experience in the field.

Experience: More than 10 years of experience in testing software applications functionality, execute test cases, plans and procedures.

Manager, Technology Research

Understands the strategic direction of enterprise and the supporting IT systems and architectures.

Maintains knowledge of emerging technological trends and utilizes this knowledge to educate both IT and the business on opportunities to build better IT solutions that support and drive business decisions. Assists in the definition of the architecture and technology needs of the organization based on new and emerging technologies, and establishes priorities and strategies consistent with business goals and economic viability. Establishes foundation architecture for organization to standardize on hardware and software usage. Serves as a consultant and advisor to senior IT leadership on advanced technologies and evaluates the business impact through cost/benefit analysis. Recommends and incorporates technology with long-term business plans. Transfers knowledge of key learnings throughout the enterprise, and establishes and communicates strategic and technological plans.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 7 to 10 years of IT work experience including managing team(s) responsible for systems development and architecture functions.

Breadth: Middle level management in technology research area. Works under general direction from senior level management. Works on multiple programs as a project team leader and a subject matter expert. Manages and mentors supervisors, project leaders and/or technical staff. Frequently reports to a Chief Technology Officer, Operating Unit IT Executive or Departmental IT Executive.

Technology Research Analyst

Maintains a strong understanding of the enterprise’s IT systems and architectures. Assists in the

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 12 analysis of the requirements for the enterprise and applying emerging technologies to support long- term business objectives. Responsible for researching, collecting, and disseminating information on emerging technologies and key learnings throughout the enterprise.

Researches and recommends changes to foundation architecture. Supports research projects to identify and evaluate emerging technologies. Interfaces with users and staff to evaluate possible implementation of the new technology in the enterprise, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business. Analyzes and researches process of deployment and assists in this process.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 6 years of IT work experience in architecture design, systems analysis and development.

Complexity: Intermediate professional level role. Works on projects of moderate to high complexity across multiple computing environments. Works on multiple projects as a project team member. May coach more junior technical staff.

Client Technologies Analyst

Configures, installs, monitors and maintains IT users’ desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.

Experience: Typically has 6 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting.

Complexity:

Intermediate professional level role. Provides maintenance and support for moderately complex to complex client products. Works on one or more projects concurrently as a project team member. May

Customer Support Analyst

Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.

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Maintains knowledge database and call tracking database to enhance quality of problem resolutions.

Works in a team setting, sharing information and assisting others with calls.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 6 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

Complexity:Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff.

Network Engineer

Assists in the planning, forecasting, implementation, and identification of resource requirements for network systems (including wireless) of moderate complexity. Participates in network planning, network architecture design and engineering. Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Evaluates new products, performs network problem resolution and assists in the development and documentation of technical standards and interface applications.

Monitors protocol compatibility, performs system tuning and makes recommendations for improvement.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 6 years of IT work experience in infrastructure/network environments performing network engineering (hardware and/or software), design, planning and implementation.

Complexity:

Intermediate professional level role. Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization. Works on one or more projects as a project team member, occasionally as a project team lead. May coach more junior technical staff.

Internet/Web Architect

Responsible for gathering business requirements and translating them into Internet/Web architecture to achieve business objectives. Analyzes assigned specifications, planning, designing, and developing solutions, utilizing appropriate Internet/Intranet/Extranet architecture processes supporting a wide range of content—either individually or in concert with project team members. Provides appropriate documentation for object design decisions, estimating assumptions, applets, and performance metrics— as required by organization architecture process standards, or as assigned. Responsible for minimizing the issues between the client and the server applications and for the overall set-up and design of the Internet and Web server architecture. Impact and complexity of this job increases if organization is utilizing Internet solutions (vs. only Intranet), especially those with significant business impact (e.g., e-business).

Education: Master’s Degree in Computer Science, Information Systems, or other related field. Or

Experience: Typically has 7 years of IT work experience with demonstrated knowledge in architecture

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 14 design, software development, database management systems and systems integration in multi-platform environments.

Complexity: Advanced professional level role. Defines Web architectures and design for the enterprise.

Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Internet/Web Engineer General Characteristics Integrally involved in the development and support of all Internet/Intranet/Extranet sites and supporting systems. Works closely with other IT groups and customers to define the system design and user interface based on customer needs and objectives. Participates in all phases of the development and implementation process, and may act as a project manager on special projects. Ensures the integration of the Web servers and all other supporting systems. Responsible for system tuning, optimization of information/data processing, maintenance and support of the production environment.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 5 years of IT work experience in systems analysis, development and engineering in an online environment.

Complexity: Intermediate professional level role. Develops solutions requiring analysis and research.

Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project leader. May coach more junior technical staff.

Web Applications Programmer General Characteristics Develops, maintains, and supports applications for the organization’s Internet/Intranet sites. Gathers and analyzes requirements. Programs all or selected components of Web applications. Documents components and applications. Develops automation techniques to enable end-user content publishing;

programs, tests and implements mapped graphic images, forms and HTML pages; handles client browser support inquiries; maintains links to external sites and accuracy on internal links while ensuring up-to-date information. Researches, evaluates and recommends new Internet tools and applications for use in assigned responsibilities. The senior level Web Applications Programmer has experience in a variety of the more difficult Web tools and languages.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 6 years of IT work experience in software development, installation and modification in an online environment.

Complexity: Intermediate professional level role. Develops solutions requiring analysis and research.

Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project leader. May coach more junior technical staff.

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 15

Web Designer

Responsible for the design, development and creation of user-centered designs for Web sites.

Responsibilities include human factors engineering, heuristic evaluations and usability testing for Web and client based applications as well as metrics setting and monitoring for assessing the usability of the Web application. Works to improve the usability, usefulness, and desirability of Web sites in collaboration with Graphic Designers, Product Managers, Engineering Staff and other Web Designers.

Must be able to perform usability tests, provide design prototypes and provide ad hoc user interface consulting.

Responsible for requirements gathering and articulation of user interface issues—including development of page/site prototypes. Must be knowledgeable of user-centered design methodology, user scenarios, usability testing, storyboarding, paper and interactive prototypes.

Must have demonstrated skills in graphic applications, HTML development tools and other applicable authoring tools, Web production, front-end development using programming and scripting languages.

Must be able to integrate design into program rules and system architecture and create innovative approaches to improving the end-user experience. Must be familiar with platform/browser compatibility and basic usability issues.

Education:

Bachelor’s Degree in Computer Science, Information Systems, Graphic Design, or other related field. Or equivalent work experience.

Experience: Typically has 5 years of combined IT and graphic design experience. Able to understand HTML and strong working knowledge of Web generators and photographic libraries. Possesses a portfolio of Web sites or solutions.

Complexity: Intermediate professional level role. Works on moderately complex, to complex projects that require a solid understanding of Web design and layout. Works on multiple projects as a team member and sometimes as a project leader. May coach more junior technical staff.

Webmaster

Accountable for the design, upgrading, enhancement, maintenance, availability and effectiveness of technical functionality and content for one or more Web sites of the enterprise. Coordinates the publishing of Web site content, user interface, look/feel and level of specificity to suit a wide range of needs. Responsible for working closely with marketing and systems teams to coordinate content, developing on-going site structure and updates. Knowledge and experience in HTML, including style sheets, templates, complex tables, frames, image maps, CGI programming, applets, animation, multimedia design and delivery, and Web publishing procedures, is essential.

Primary focus is generally on gathering requirements that relate to the organization’s business objectives relative to site audiences, and continuous content updates and site upgrades to enhance site hits/visits.

Webmaster, in a junior role, would focus more extensively on programming content rather than the technical aspects of this position. Impact and complexity of this job increases if organization is utilizing Internet solutions (vs. only Intranet), especially those having significant business impact (e.g., e-business).

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 16

Experience: Typically has 5 years of IT work experience. Experience in systems administration, Web graphic design, development and implementation experience using HTML, Perl and CGI languages.

Complexity: Intermediate professional level role. Works on projects/systems/issues of medium to high complexity. Provides design, implementation, maintenance and administration support for Web systems and services. Works on one or more projects as a project team member, occasionally as a project leader.

Internet/Web Systems Administrator

Responsible for ensuring the control, integrity, and accessibility of the Internet/Intranet for the enterprise.

Responsible for change management procedures regarding the installation and testing of all upgrades and enhancements for the Internet/Intranet infrastructure. Responsible for proper initial installation as well as suBachelor’sequent installations of updates/patches; preparation of system documentation;

proactive, regular checks of system components for errors and application of necessary corrective action; set-up and maintenance of Web servers. Knowledgeable in all levels of Internet/Web security and the associated requirements for their application. Designs, develops and administers firewalls as a means of preventing unauthorized access to enterprise networks. Provides technical support to internal users and external customers; troubleshoots problems and takes corrective action on a timely, effective basis.

Education: Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience: Typically has 5 years of IT work experience with Web-related software and hardware products, and systems administration experience with multi-platform environments.

Complexity: Intermediate professional level role. Works on small to large, moderately complex Web sites. Works on multiple Web sites as a project team member, occasionally as a project leader. May

Director, Data Center Operations

Responsible for the overall enterprise-wide effectiveness and efficiency of data center technology systems and networks and in ensuring high levels of customer satisfaction are maintained. Leads the migration to new technologies, evaluates processing performance relating to machine utilization and reliability, and forecasts financial, physical, and human resource needs to meet established objectives.

Oversees and coordinates network/data operations, business continuance and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service.

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Typically has 10 to 15 years of IT and business industry work experience, with at least 3 years of

Ardent Technologies, Inc. | 6234 Far Hills Ave. Dayton, OH 45459 | Ph: 937.312.1345 | www.ardentinc.com Page | 17 leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Experience in the areas such as network, database administration, computer operations and production support.

Breadth: Senior level management in data center operations and management functions. Has overall responsibility for department decisions and management.