MAS - Mindcubed LLC - GS35F221BA

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Multiple Award Schedule

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ®, a menu-driven database system. The

INTERNET address GSA Advantage! ® is: GSAAdvantage.gov.

FSC GROUP: INFORMATION TECHNOLOGY/PROFESSIONAL SERVICES

SERVICES FSC/PSC CLASS

IT and Telecom – Business Application/Application Development Support Services (Labor) DA01 Support – Professional: Program Management/Support R408

CONTRACT NUMBER: - GS-35F-221BA

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Pricelist current as of Modification # PS-0034 effective August 23, 2024.

CONTRACT PERIOD: FEBRUARY 24, 2014 – FEBRUARY 23, 2029

MINDCUBED. LLC

700 12th Street, NW, Suite 700, Washington DC 20005

Phone: 703-544-9697 Fax: 703-997-2678

Web Site: www.mindcubed.com Contact for Contract Administration: Habib Nasibdar, CEO

Email for Contract Administration: habib.nasibdar@mindcubed.com

BUSINESS SIZE. SMALL

http://www.mindcubed.com/ mailto:habib.nasibdar@mindcubed.com

CUSTOMER INFORMATION

1a.Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN Description

54151S Information Technology (IT) Professional Services

518210C Cloud Computing and Cloud Related IT Professional Services

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

OLM Order-Level Materials (OLM)

1b.Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

SIN Lowest Priced Items Price

54151S Sr. Service Desk Specialist $92.98

518210C Senior Cloud Application Developer $159.22

541611 Analyst I $88.12

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See Pricing Below

2.Maximum order. $1,000,000.00

3.Minimum order. $100.00

4.Geographic coverage (delivery area). Domestic and Overseas

5.Point(s) of production (city, county, and State or foreign country). Same as company address

6.Discount from list prices or statement of net price. Government net prices (discounts already deducted).

7.Quantity discounts. None

8.Prompt payment terms. Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.Foreign items (list items by country of origin). None

CUSTOMER INFORMATION CONT’D

10a.Time of delivery. (Contractor insert number of days.) Specified on the Task Order.

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list Contact

Contractor

10c.Overnight and 2-day delivery. Contact Contractor

10d.Urgent Requirements. Contact Contractor

11.F.O.B. point(s). Destination

12a.Ordering address(es). Mindcubed, LLC

700 12th Street, NW, Suite 700 Washington, DC 20005

12b.Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13.Payment address(es). Mindcubed, LLC

700 12th Street, NW, Suite 700 Washington, DC 20005

14.Warranty provision. Contractor’s standard commercial warranty. N/A

15.Export packing charges, if applicable. N/A

16.Terms and conditions of rental, maintenance, and repair (if applicable). N/A

17.Terms and conditions of installation (if applicable). N/A

18a.Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). N/A

18b.Terms and conditions for any other services (if applicable). N/A

19.List of service and distribution points (if applicable). N/A

20.List of participating dealers (if applicable). N/A

21.Preventive maintenance (if applicable). N/A

22a.Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). N/A

CUSTOMER INFORMATION CONT’D

22b.If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. N/A

23.Unique Entity Identifier (UEI) number.. QZZLKX2LWNU3

24. Notification regarding registration in System for Award Management (SAM) database.: Registered https://www.section508.gov/

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-

Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent

Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for ITProfessional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and- Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

Pricing for SIN 54151S

GSA Labor Category Description Information Technology Category

Effective Date January 1, 2017

Labor Category/Service Title: Project Director

Minimum Years of Experience: 12 years

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with two years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires a minimum of 12 years of experience leading multiple large scale technical projects and/or a portfolio of projects. PMP certification. Experience managing enterprise wide IT based projects from complex system engineering, software development, system support, analytics applications, complex databases and/or technology infrastructure projects. Directs the completion of multiple information technology projects. Reviews projects to determine costs, timeline, funding, staffing requirements, and goals. Oversees the work of project managers and their project teams.

Implements and oversees Earned Value Management System. Serves as the primary interface between client, and organization. Directs and defines project scope and objectives. Directs, develops detailed work plans, schedules, and status reports. Oversees all aspects of projects and/or Program. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project and/or program. Builds and maintains working relationships with customer, and other departments involved in the projects and provides technical guidance. Conducts PMO based project meetings. Oversees overall PMO Operational Performance. Responsible for tracking all projects and provide guidance in the analysis. Ensures adherence to quality standards and reviews all projects and their deliverables. Prepares reports for customer regarding status of all projects and overall program.

Labor Category/Service Title: Project Manager

Minimum Years of Experience: 7 years

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with two years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of experience leading large scale technical project. PMP certification. Experience managing enterprise wide IT based projects from complex system engineering, software development, system support, analytics applications, complex databases and/or technology infrastructure projects. Responsible for the coordination, and completion of information technology projects. Serves as the primary interface between client, and organization. Defines project scope and objectives. Develops and manages detailed work plans, schedules, and status reports.

Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Builds and maintains working relationships with customer, and other departments involved in the projects and provides technical guidance. Conducts project status and team meetings.

Responsible for tracking all projects and provide guidance in the project analysis. Ensures adherence to quality standards and reviews all projects and their deliverables. Prepares reports for customer regarding status of all projects.

Labor Category/Service Title: Project IT Lead/Technical Architect

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with two years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of experience in technical architecture design and development. 5 years of experience with the design, execution, and oversight of large-scale information technology (IT) projects. This includes experience in the design and development of integrated enterprise-wide Commercial-Off-the-Shelf (COTS) and Government-Off-the –Shelf (GOTS) software and hardware solutions. Requires experience using system life-cycle documentation to meet SDLC requirements. Leads the design of complex enterprise-wide IT solutions which incorporate technical infrastructure, hardware, and software. Supports business case analysis and identification of alternative solutions and resulting business impacts. Leads detailed design of complex enterprise IT solutions involving multiple COTS/GOTS applications, processing platforms, and legacy system. Detailed migration planning and trade-off analysis; GOTS/COTS software installation and configuration for multiple functional modules of enterprise software. Design database applications, such as interfaces, data transfer mechanisms, global temporary tables, data partitions, and function-based indexes to enable efficient access of the generic database structure. Design databases to support business applications, ensuring system scalability, security, performance and reliability. Design and Develop data models and architectures for applications, metadata tables, views or related database structures. Design and Develop load-balancing processes to eliminate down time for backup processes. Design, develop and document Technical System architectures.

Develop technical architectural strategies at the modeling, design and implementation stages to address business or industry requirements. Collaborate with system architects, software architects, design analysts, and others to understand business or industry requirements. Create and enforce system standards.

Demonstrate technical functionality, such as performance, security and reliability.

Labor Category/Service Title: Senior Software Developer

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with two years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of experience in software development of complex technology applications. 3 years of experience in Application design and development using agile methodology and/or UML, Sequence diagrams, Use Cases. 3 years of experience in database technologies. Must be highly proficient and have demonstrated ability in designing, coding, debugging, testing, and documenting programs. Ability to develop and integrate enterprise wide software.

Experience designing and programing applications in advanced application technologies. Ability to write technical documents and provide presentations to the customer. Requires experience in managing of functional and technical requirements, designing documents and other system life-cycle documentation to meet SDLC and CMMI requirements. Plays a leadership role in assisting with the development of enterprise applications. Participates in functional requirements and design document and other system life-cycle documentation to meet SDLC and CMMI requirements. Codes, tests, debugs, implements, and documents programs. Creates appropriate documentation in work assignments such as program code, and technical documentation. Gathers information from existing systems, analyzes program and time requirements.

Assists project manager in preparing time estimates and justification for assigned tasks. Supports project personnel in resolving fairly complex program problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming. Strong verbal, written, and interpersonal communication skills with both technical and non-technical audiences. Experience in communicating functional and technical requirements to the mid and junior developers and facilitate the development of solutions. Ability to serve as lead and provide leadership and work guidance to less experienced personnel. Conducts quality assurance activities such as peer reviews, testing, etc.

Labor Category/Service Title: Mid Software Developer

Minimum Years of Experience: 3 years

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 3 years of experience in software development of complex technology applications. 2 years of experience in Application design and development using agile methodology and/or UML, Sequence diagrams, Use Cases. 2 years of experience in database technologies. Must be proficient and have ability in designing, coding, debugging, testing, and documenting programs. Ability to develop and code software. Experience programing applications in advanced application technologies. Ability to assist in writing technical documents. Requires experience in implementing functional and technical requirements as per system life-cycle methodology to meet SDLC and CMMI requirements. Codes, tests, debugs, implements, and documents programs and technical solutions.

Adheres to coding standards defined by technical management. Demonstrates knowledge of object and component methodology and technology. Understands standard systems development lifecycle processes and applies our methodology effectively on client engagements. Participates in functional requirements and design document and other system life-cycle documentation to meet SDLC and CMMI requirements.

Creates appropriate documentation in work assignments such as program code, and technical documentation. Gathers information from existing systems, analyzes program and time requirements.

Assists senior technical managers in preparing time estimates and justification for assigned tasks. Supports project personnel in resolving fairly complex program and technical problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility.

Follows direction on complex programming issues works towards resolution. Strong verbal, written, and interpersonal communication skills with both technical and non-technical audiences. Experience in communicating functional and technical requirements to the junior developers and facilitate the development of solutions. Ability to work under a lead and take work guidance. Conducts quality assurance activities such as peer reviews, testing, etc.

Labor Category/Service Title: Sr. Systems Analyst

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of professional experience demonstrating ability to perform system analysis. Minimum 3 years of specialized experience in systems analysis. Leads systems analysis of computer and networking systems. Participates in the design of business processes and facilitates them within systems development. Coordinates definition, design, and implementation of solutions. Overseas the overall integration of all systems components within a predefined environment. Analyzes and develops technical and functional documentation. Gathers information from existing systems, analyzes systems and time requirements.

Labor Category/Service Title: Sr. Business Analyst

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of professional experience demonstrating ability to perform business analysis. Minimum 3 years of specialized experience in business analysis. Work with clients to develop and improve business processes and understand client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition.

Provide tutorship to junior analysts. Collect, write formal specifications and communicate business requirements between development and client to design and implement business solutions. Responsible for the collection, analysis and documentation of a client's business needs and requirements. Use a structured change management process to shepherd projects from requirements gathering through completion.

Identify, recommend and develop methods, tools and metrics for client business process and operational support. Identify business priorities and advises client on options. Develop relationships with clients by being proactive, display a thorough understanding of their business, and provide innovative business solutions.

Recommend metrics to ensure customer satisfaction. Develop user help and technical support documentation. Communicate usability issues regarding product interface.

Labor Category/Service Title: QA Manager

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of professional experience demonstrating increasing responsibilities in quality assurance, quality control, and team leader responsibilities. 5 years of specialized Quality Assurance experience to include Configuration Management, verification and validation, system/software testing and integration, software metrics and their application to system/software quality assessment. Establishes, maintains, and monitors processes for evaluating software and associated documentation. Defines quality metrics. Determines and manages resources required for quality monitoring and control. Controls and Monitors quality throughout the software life cycle.

Leads and conducts formal and informal reviews throughout the SDLC. Provides daily supervision and direction to quality support staff.

Labor Category/Service Title: Sr. QA Engineer

Minimum Education: Associates

Proposed Education Substitutions: Bachelor’s degree may be substituted with 2 years less experience.

Master’s degree may be substituted with 3 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 7 years of professional experience as a QA Engineer. 5 years of specialized experience in test management software and test automation tools. Excellent working knowledge of business and technical English, spelling and grammar.

Excellent working knowledge of Microsoft Suite of Applications (Word, Excel, PowerPoint, VISIO, Outlook, SharePoint, Project). Ability to communicate clearly, both verbally and in writing. Analyzes and identifies system defects through functional, regression, and performance testing. Appropriately escalates these issues as defined by the processes. Builds, maintains, and executes manual functional tests, use automation tools, and create reports using defined process and resources. Work with project and/or QA managers, developers, system, and business analysts to ensure quality solutions that meet functional and technical requirements. Develops and maintains a clear and concise statistical and metric-based reporting of testing progress including reports and dashboards. Promote the creation, maintenance, reviews, and adherence to IT QA processes and procedures. Provide input to IT management on tactical and strategic directions as it relates to quality assurance. Help establish and support the testing environment and the testing lifecycle by ensuring the proper resolution of defects with the assistance of the IT support teams.

Develops automated testing scripts and code modules for testing automation. Help establish and follows test automation coding standards and techniques. Shows a strong attention to development detail, produces high-quality test plans, test cases and test automation code.

Labor Category/Service Title: Mid QA Specialist

Minimum Education: Associates

Proposed Education Substitutions: Bachelor’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, or engineering is required. Requires minimum 3 years of professional experience demonstrating responsibilities in quality assurance and quality control. 2 years of specialized Quality Assurance experience to include Configuration Management, verification and validation, system/software testing and integration, software metrics and their application to system/software quality assessment. Maintains, and monitors processes for evaluating software and associated documentation.

Manages and monitors quality metrics. Conducts quality monitoring and control activities as per SDLC and CMMI requirements. Controls and Monitors quality throughout the software life cycle. Conducts formal and informal reviews throughout the SDLC. Performs scheduling, planning and conducting quality program audits of various systems and processes. Initiates corrective action including Corrective Action Requests (CAR’s) and letters for deficiencies identified. Conducts follow-up to corrective actions to ensure compliance.

Prepares written reports, memoranda and correspondence detailing results of audits or other assignments.

Labor Category/Service Title: Sr. Network Engineer

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience. Any of the advanced networking certifications is preferred.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, telecommunications, or engineering is required. Requires minimum 7 years of professional experience demonstrating responsibilities in computer/telecommunications network management, design, and/or troubleshooting. 4 years of specialized experience in the computer/telecommunications networks. Experience with firewalls, network security, and/or Application Delivery Switches, router, etc. is preferred. Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP) is preferred. Demonstrate strong analytical, troubleshooting and problem solving skills. Designs, installs, maintains, administers, and supports computer and telecommunication networks. Manages and administers all facets of both WANs and LANs including routers, switches, firewalls, web cache equipment, proxy servers, VPN equipment, router access lists, firewall rule sets, servers, and other enterprise network equipment. Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.

Provide configuration recommendation and assistance in customer service deployment. Recreate reported issues in lab with customer’s configuration and topology. Work with escalation and sustaining engineering teams to investigate and resolve software and hardware defects. Perform patch verification related tasks and manages overall health of the enterprise network. Analyze data traces using protocol analyzers to identify anomalies and provide solutions. Ensure customer reported issues are resolved to the client's satisfaction in a timely manner.

Labor Category/Service Title: Sr. Security Engineer

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, telecommunications, or engineering is required. Requires minimum 7 years of professional experience demonstrating responsibilities in computer/telecommunications systems and/or network security. 4 years of specialized experience related to vulnerability and risk assessments, security policy development and review, general IT and security controls development, compliance readiness and technical security architecture, design & implementation. Ensures that all information systems are functional and secure. Analyzes and defines security requirements for Multilevel Security (MLS) issue. Designs, develops, engineers, and implements solutions to MLS requirements. Implements and develops Security plans and processes. Gathers and organizes technical security information about an organization's mission, goals and needs, existing security products, and ongoing programs as it relates to systems and network security. Examines organization's information security risks and vulnerabilities, taking account of related threats to determine and communicate the current state of the security controls in-place and a plan to remediate any findings. Performs risk analyses which also includes risk assessment, mitigation and contingency planning. Develops and maintains information and network security policies, procedures and control techniques in accordance with applicable federal guidelines. Creates and maintains Contingency Plans (CP), System Security Plans (SSP), Information Security Risk Assessment (ISRA), and Privacy Impact Assessment (PIA). Assist in performing Security Testing and Evaluation (ST&E). Provide support in the areas of security management practices, assessment methodology, access controls, vulnerability management, secure development practices, operational security, key management, and cryptography.

Conduct regular audits to ensure that systems are being operated securely and in adherence to documented policies and procedures. Institute and maintain IT security standards, coordinate security assessment services delivery, and provide in-depth consultative analysis on any existing or new security solutions, problems, or issues. Conduct penetration testing to uncover network and system vulnerabilities.

Labor Category/Service Title: Sr. Technical Writer

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, telecommunications, or engineering is required. Requires minimum 7 years of work experience demonstrating technical writing and/or editing complex technical and/or business documents. Microsoft Office proficiency, specifically Visio, Excel, Project, Word and PowerPoint, and Adobe products. Detail oriented with excellent communication, written, and organizational skills. Ability to multi-task and respond to quick turn-around requests. Develops, prepares and reviews formal documents and reports for management and decision making to include policy documents; tasking memos; technical and business documents presentations and/or proposals. Independently plans and manages documentation from initial concept to final document. Prepare and publish materials that communicate new and important policies, programs, functions, projects. Promote effectiveness and efficiency in preparation of documents in accordance with writing guidelines. Performs research and analysis to develop project related deliverables, whitepapers, publications, etc. Coordinate all the research necessary to produce well-written documentation and interview subject matter experts and customer.

Labor Category/Service Title: Senior Service Desk Specialist

Minimum Years of Experience: 5 years

Minimum Education: Associates

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Labor Category/Service Description: An Associate’s degree in a related area of business/information systems, computer science, telecommunications, or engineering is preferred. ITIL, A+, MCP, and / or MCSE Certifications preferred. Requires minimum 5 years of professional experience demonstrating responsibilities in providing Service/Help Desk support. 3 years of specialized experience related to providing remote and/or onsite support in a technical service desk environment, with a track record of achieving productivity goals.

Experience in providing remote technical support for medium to large technical environments is required.

Ability to work with users at many technological levels and manage multiple priorities. Strong troubleshooting skills. Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner. Work under stress to meet schedule deadlines.

Ability to executive on the day to day tasks necessary to achieve outlined objectives. Respond to requests for technical assistance in person, phone, and/or email. Respond to incoming service desk inquiries promptly, politely and professionally. Quickly prioritize and responding to all calls and emails, identifying problems and providing expedient technical assistance for all computer hardware and/or software related issues, including service workstations and other equipment through remote and/or onsite support techniques. Escalate any complaints and/or dissatisfaction's that are not fully resolved, to the Service Desk Team Lead, Service Delivery Manager, or Director of Client Services as appropriate. Monitor progress to ensure all issues are addressed and resolved. Document appropriate and relevant information gained regarding customers, while solving or escalating customer issues. Suggest improvements, upgrades or other appropriate service offerings to the benefit of the customer. Ability to support mobile devices operating on Windows, iOS, and/or Android platforms. Extensive knowledge of Windows and/or Macintosh based systems.

Labor Category/Service Title: Subject Matter Expert (SME)

Minimum Years of Experience: 8 years

Minimum Education: Bachelors

Proposed Education Substitutions: Master’s degree may be substituted with 2 years less experience.

Ph.D. may be substituted with 4 years less experience.

Labor Category/Service Description: A Bachelor's degree in a related area of business/information systems, computer science, telecommunications, or engineering is required. Requires a minimum of 8 years of experience in a specialized technology or business discipline. Demonstrated leader and an expert with direct related experience needed for the applications or endeavor. Provides expert-level support in specialized technology areas or disciplines that include, but not limited to, elements such as: research, studies, requirements/ specification definition, analysis, assessments, planning, acquisition, design, development, integration, testing, installation, performance tuning, deployment or maintenance. Develops solutions to complex problems. Works closely with information technologists to identify the best technological solution to technical issues. Presents technical presentations of findings. Uses applicable methodologies, modeling/estimating techniques, tools and applications and database software to perform advanced tasks. May lead or manage a technical project.

Labor Category/Service Title: Architect I

Minimum Years of Experience: 2 years

Minimum Education: Bachelors

Proposed Education Substitutions: None

Labor Category/Service Description: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business. Requires a minimum of 2 years of experience with architecting solutions at project level. Make architectural decisions involving software and hardware including all infrastructure to meet requirements. Define target architecture addressing various aspects including performance, scalability, availability, reliability, interoperability, and agility. Recommends solutions complying with standards established at customer IT environment.

Labor Category/Service Title: Software Engineer I

Minimum Years of Experience: 1 year

Minimum Education: Bachelors

Proposed Education Substitutions: None

Labor Category/Service Description: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business. Requires a minimum of 1 year of experience with design and development of software solutions. Designs and codes soft-ware components that meet requirements specification while simultaneously meeting project schedule. Tests and debugs assigned modules.

Labor Category/Service Title: Software Engineer II

Minimum Education: Bachelors

Proposed Education Substitutions: None

Labor Category/Service Description: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business. Requires 3 years of experience with design and development of software solutions for projects. Designs and codes soft-ware components that meet requirements specification while simultaneously meeting project schedule. Tests and debugs assigned modules.

Labor Category/Service Title: Software Engineer III

Minimum Education: Bachelors

Proposed Education Substitutions: None

Labor Category/Service Description: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business. Requires 5 years of experience with design and development of software solutions for large projects. Designs and codes soft-ware components that meet requirements specification while simultaneously meeting project schedule. Tests and debugs assigned modules. Provides support for estimation for software development efforts. Mentor and provide technical leadership to junior developers.

Labor Category/Service Title: QA Analyst III

Minimum Years of Experience: 6 years

Minimum Education: Bachelors

Proposed Education Substitutions: None

Labor Category/Service Description: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business. Requires 6 years of experience with quality assurance/quality control processes, tools and best practices. Leads the development and implementation of quality assurance/quality control (testing) methodologies, techniques and tools within a program. Leads the team in establishing standards for life cycle, documentation, development methods, testing, and maintenance. Identifies quality metrics and parameters for the program or projects. Performs formal and informal reviews at predetermined frequency through-out the life cycle. Serves as liaison between Program Management and other functional groups to resolve issues regarding quality assurance. Lead the process to review, evaluate and provide recommendations on soft-ware tools, standards and best practices. Provides task direction and guidance to less experienced team.

Labor Category/Service Title: Architect II

Minimum Years of Experience: 9 years

Minimum Education: Bachelor's

Proposed Education Substitutions: None.

Labor Category/Service Description: Makes architectural decisions involving software and hardware including all infrastructure to meet requirements. Defines target architecture addressing various aspects including performance, scalability, availability, reliability, interoperability, and agility. Recommends solutions complying with standards established at customer IT environment. Evaluates and recommends innovations to be adopted in the programs. Provides technical leadership at the program level. Requires 9 years of IT experience and 3 years of experience with architecting solutions for a program or large project level.

Labor Category/Service Title: Architect III

Minimum Education: Bachelor's

Proposed Education Substitutions: None

Labor Category/Service Description: Makes architectural decisions involving software and hardware, including all infrastructure, to meet requirements. Defines target architecture addressing various aspects, including performance, scalability, availability, reliability, interoperability, and agility. Recommends solutions complying with standards established in the customer IT environment. Evaluates and recommends innovations to be adopted in the programs. Provides technical leadership at the program level. Requires 12 years of IT experience and 6 years of experience with architecting solutions for large programs.

Labor Category/Service Title: IT Modernization Consultant I

Minimum Education: Bachelor's

Proposed Education Substitutions: None

Labor Category/Service Description: Supports with defining IT modernization roadmap and implementation plan. Helps with jumpstarting IT modernization using proven reusable code and process frameworks. Experienced with modernization approaches using BPM and Service Oriented Architecture (SOA). Experienced with enabling cloud platforms to reduce cost and bring agility to customer organizations.

Experienced with applying iterative and incremental approaches (as opposed to the waterfall model) for Enterprise Solutions Development. Experienced with supporting enterprise Governance in an SOA environment. Requires 6 years of IT experience and 1 year of experience with IT modernization efforts.

Labor Category/Service Title: IT Modernization Consultant II

Minimum Education: Bachelor's

Proposed Education Substitutions: None

Labor Category/Service Description: Experienced with defining IT modernization roadmap with an implementation plan. Jumpstarts IT modernization using proven reusable code and process frameworks.

Well-versed in modernization approaches using BPM and SOA. Experienced with enabling cloud platforms to reduce cost and bring agility to customer organizations. Experienced with applying iterative and incremental approaches (as opposed to the waterfall model) for Enterprise Solutions Development.

Experienced with supporting enterprise Governance in an SOA environment. Provides leadership and mentor junior consultants on IT modernization efforts. Requires 9 years of IT experience and 3 years of progressive experience with IT modernization efforts.

Labor Category/Service Title: IT Specialist I

Labor Category/Service Description: Supports with prototyping or evaluating new or emerging technology through prototypes or proofs-of-concepts. Explore the benefits and risks to implementing solutions using the new technology. Works under the general supervision of more experienced IT Specialists.