MAS - Qless, Inc. - GS35F209CA

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA

Advantage!® is: https://www.GSAAdvantage.gov.

SCHEDULE 70 – GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE, AND SERVICES

Multiple Award Schedule (MAS)

Note: Contractor has been awarded all SINs under the Cooperative Purchasing and Disaster Recovery Programs.

QLESS, Inc.

21 Miller Alley, Suite 210 Pasadena, CA 91105

Phone: (800) 405-4637 http://qless.com

Contract Administrator: Kristen Becker Email: kristen.becker@qless.com

CONTRACT NUMBER: GS-35F-209CA

PERIOD COVERED BY CONTRACT:

March 15, 2020 through March 14, 2025

Supplement No. 2: 2022

BUSINESS SIZE:

Small Business https://www.gsaadvantage.gov/

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

AUTHORIZED GSA PRICING

CUSTOMER INFORMATION

1a. AUTHORIZED SPECIAL ITEM NUMBERS (SINs):

SIN DESCRIPTION

54151ECOM Electronic Commerce and Subscription Services OLM Order-Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment discounts, or any other concession affecting price. Contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply: See Price List 1c. Not applicable.

2. MAXIMUM ORDER: 54151ECOM $500,000 per Order/SIN

3. MINIMUM ORDER: $100 per Order

4. GEOGRAPHIC COVERAGE (DELIVERY AREA): Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

5. POINT OF PRODUCTION: United States

6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE: Prices listed are net, discounts have been deducted and the industrial funding fee has been added.

7. QUANTITY DISCOUNT: Additional 2% for Single Purchase Order at or above $125,000

8. PROMPT PAYMENT TERMS: Net 30 Days. "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: None 10a. TIME OF DELIVERY: As negotiated between Contractor and Ordering Activity 10b. EXPEDITED DELIVERY: Items available for expedited delivery are noted in this price list.

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor 10d. URGENT REQUIREMENTS: Contact Contractor

11. F.O.B. POINT: Destination 12a. ORDERING ADDRESS: QLESS, Inc. 21 Miller Alley STE 210 Pasadena, CA 91103 12b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS: QLESS, Inc. 21 Miller Alley STE 210 Pasadena, CA 91103

14. WARRANTY PROVISION: Standard Commercial Warranty

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL: Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable 18a. TERMS AND CONDITIONS OF REPAIR PARTS: Not Applicable 18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable

20. LIST OF PARTICIPATING DEALERS: Not Applicable

21. PREVENTIVE MAINTENANCE: Not Applicable 22a. SPECIAL ATTRIBUTES: Not Applicable 22b. SECTION 508 COMPLIANCE INFORMATION: Not Applicable

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: SAYBMPL5N5C3

24. CONTRACTOR HAS REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE. CAGE CODE:

637M8

SIN PRODUCT

CODE

PRODUCT NAME PRODUCT DESCRIPTION LIST PRICE

(Month)

54151ECOM GVP19 On-Site Queueing Package

On-Site Queuing (Remote Queuing) On-site Kiosk: Customer Facing Interface On-site Monitor: Customer Facing Display Customer Engagement Center (CEC):

Staff User Interface Command Center (Account Configuration Tool): Staff Interface QLess Historical Reports & Analytics Ticket Printing Enabled (Requires Ticket Printer) Basic QLess Support Level

Configuration Per Location:

Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results: 30 Per Queue Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer.

Priced per month.

$231.74

54151ECOM GMP19 1-way SMS Remote Queuing

1-way SMS Remote Queuing QLess iOS and Android Apps: Customer Facing Interface Home Kiosk: User Web Join On-site Kiosk: Customer Facing Interface On-site Monitor: Customer Facing Display Customer Engagement Center (CEC):

Staff User Interface Command Center (Account Configuration Tool): Staff Interface QLess Historical Reports & Analytics Ticket Printing Enabled (Requires Ticket

$463.48

Printer) Basic QLess Support Level

Configuration Per Location:

Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results: 30 Per Queue Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer.

Priced per month.

54151ECOM GIP19 2-way SMS Interactive Queueing

2-way SMS Interactive Queuing QLess iOS and Android Apps: Customer Facing Interface Home Kiosk: User Web Join On-site Kiosk: Customer Facing Interface On-site Monitor: Customer Facing Display Customer Engagement Center (CEC):

Staff User Interface Command Center (Account Configuration Tool): Staff Interface QLess Historical Reports & Analytics Ticket Printing Enabled (Requires Ticket Printer) Basic QLess Support Level

Configuration Per Location:

Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results: 30 Per Queue Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer.

Priced per month.

$695.21

54151ECOM GAL19 Additional Language Adding a language other than English to the kiosk and in some cases the SMS text messages.

Priced per month.

$46.35

54151ECOM GCI19 Calendar Integration 2-way calendar integration for Office 365.

Priced per month.

$46.35

54151ECOM GFA19 FlexAppointments Basic Flex Appointment Set-up:

Up to 5: Resource Types (Ex: Advisor, Agent, Representative) Up to 5: # of Resources (Ex: Agent 1, Counselor, Dr. Jones) Up to 5: Transaction Types (Ex:

graduation check, immunization, permit application) Priced per month.

$231.74

54151ECOM GDB19 Live Dashboard This is a real-time analytics tool providing key performance statistics, throughout the day, across the organization using QLess. Price per month.

$46.35

54151ECOM GAPI19 QLess API Access API Access - over 125 RESTful web service APIs offering precise control over queue management, customer experience, monitoring, and reporting.

Priced per month.

$46.35

54151ECOM GSS19 SMS Survey Ability to send to a short survey via SMS upon completion of service.

Priced per month.

$46.35

54151ECOM EQ4-819 Additional Queues per location: 11-20

Additional Queues per location: 11-20.

Priced per month.

$92.70

54151ECOM EQ9-1219 Additional Queues per location: 21-30

Additional Queues per location: 21-30 .

Priced per month.

$185.39

54151ECOM EQ13-219 Additional Queues per location: 31-40

Additional Queues per location: 31-40.

Priced per month.

$278.09

54151ECOM GCFAS11-

Complex Flex Appointments Set-up (Small Size Office) | GOV

Office Size: 0 - 2,500 pil/m 11-15: Resource Types (Ex: advisor, agent, representative) 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones) 11-15: Transaction Types (Ex:

graduation check, immunization, permit application) Priced per month.

$139.04

54151ECOM GCFAM11-

Complex Flex Appointments Set-up (Medium Size Office) | GOV

Office Size: 2,501 - 5,000 pil/m 11-15: Resource Types (Ex: advisor, agent, representative) 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones) 11-15: Transaction Types (Ex:

graduation check, immunization, permit application)

$278.09

54151ECOM GCFAL11-

Complex Flex Appointments Set-up (Large Size Office) | GOV

Office Size: 5,000+ pil/m 11-15: Resource Types (Ex: advisor, agent, representative) 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones) 11-15: Transaction Types (Ex:

graduation check, immunization, permit application) Priced per month.

$556.17

54151ECOM LDAPINT LDAP Integration LDAP Integration up to 100 employees sign-on.

Priced per month.

$185.39

54151ECOM ESSO19

100users

Single Sign-on Integration (SSO) / 0 -100 users

Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credentials.

SSO up to 0 - 100 employee sign-on SAML integration (set up included) QLess only authenticates using SAML.

Our identity provider is Auth0.

SSO is supported for both Queue Manager (QM) and CEC.

SSO requires that your staff members have an account in our system as well.

Priced per month.

$92.70

54151ECOM ESSO19

200users

Single Sign-on Integration (SSO) / 101-200 users

Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credentials.

SSO up to 101 - 200 employee sign-on SAML integration (set up included) QLess only authenticates using SAML.

Our identity provider is Auth0.

SSO is supported for both Queue Manager (QM) and CEC.

SSO requires that your staff members have an account in our system as well.

Priced per month.

$139.04

54151ECOM ESSO19

300users

Single Sign-on Integration (SSO) / 201 -300 users

Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credentials.

SSO up to 201 - 300 employee sign-on SAML integration (set up included) QLess only authenticates using SAML.

Our identity provider is Auth0.

SSO is supported for both Queue Manager (QM) and CEC.

SSO requires that your staff members have an account in our system as well.

$185.39

54151ECOM ESSO19

400users

Single Sign-on Integration (SSO) / 301 -400 users

Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credentials.

SSO up to 301 - 400 employee sign-on SAML integration (set up included) QLess only authenticates using SAML.

Our identity provider is Auth0.

SSO is supported for both Queue Manager (QM) and CEC.

SSO requires that your staff members have an account in our system as well.

Priced per month.

$231.74

SIN PRODUCT

CODE

PRODUCT NAME PRODUCT DESCRIPTION LIST PRICE

(Per student)

54151ECOM EVP19 On-Site Queueing Package / EDU

On-Site Queuing (Remote Queuing) On-site Kiosk: Customer Facing Interface On-site Monitor: Customer Facing Display Customer Engagement Center (CEC):

Staff User Interface Command Center (Account Configuration Tool): Staff Interface QLess Historical Reports & Analytics Ticket Printing Enabled (Requires Ticket Printer) Basic QLess Support Level

Configuration Per Location:

Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results: 30 Per Queue Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer.

Priced per student.

$0.46

54151ECOM EMP19 1-way SMS Remote Queuing

1-way SMS Remote Queuing QLess iOS and Android Apps: Customer Facing Interface Home Kiosk: User Web Join On-site Kiosk: Customer Facing Interface On-site Monitor: Customer Facing

$0.93

Display Customer Engagement Center (CEC):

Staff User Interface Command Center (Account Configuration Tool): Staff Interface QLess Historical Reports & Analytics Ticket Printing Enabled (Requires Ticket Printer) Basic QLess Support Level

Configuration Per Location:

Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results: 30 Per Queue Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer.

Priced per student.

54151ECOM EIP19 2-way SMS Interactive Queueing

2-way SMS Interactive Queuing QLess iOS and Android Apps: Customer Facing Interface Home Kiosk: User Web Join On-site Kiosk: Customer Facing Interface On-site Monitor: Customer Facing Display Customer Engagement Center (CEC):

Staff User Interface Command Center (Account Configuration Tool): Staff Interface QLess Historical Reports & Analytics Ticket Printing Enabled (Requires Ticket Printer) Basic QLess Support Level

Configuration Per Location:

Queues per location: 1-10 Transaction Types/Service Results: 1-12 Per Queue Service Results: 30 Per Queue Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the customer.

Priced per student.

$1.39

54151ECOM EAL19 Additional Language Adding a language other than English to the kiosk and in some cases the SMS text messages.

Priced per student.

$0.05

54151ECOM ECI19 Calendar Integration

/ EDU

2-way calendar integration for Office 365.

Priced per student.

$0.09

54151ECOM SS FlexAppointments /

EDU

Basic Flex Appointment Set-up:

Up to 5: Resource Types (Ex: Advisor, Agent, Representative) Up to 5: # of Resources (Ex: Agent 1, Counselor, Dr. Jones) Up to 5: Transaction Types (Ex:

graduation check, immunization, permit application) Priced per student.

$0.23

54151ECOM EDB19 Live Dashboard /

EDU

This is a real-time analytics tool providing key performance statistics, throughout the day, across the organization using QLess.

Priced per student.

$0.09

54151ECOM EAPI19 QLess API Access /

EDU

API Access - over 125 RESTful web service APIs offering precise control over queue management, customer experience, monitoring, and reporting.

Priced per student.

$0.05

54151ECOM ESS19 SMS Survey / EDU Ability to send to a short survey via SMS upon completion of service.

Priced per student.

$0.09

SIN PRODUCT

CODE

PRODUCT NAME PRODUCT DESCRIPTION LIST PRICE

(Month)

54151ECOM EFA6-1019 Moderate Flex Appointments Set-up / EDU

Up to 5: Resource Types (Ex: Advisor, Agent, Representative) Up to 5: # of Resources (Ex: Agent 1, Counselor, Dr. Jones) Up to 5: Transaction Types (Ex:

graduation check, immunization, permit application) Priced per month.

$38.62

54151ECOM EFA11-

Complex Flex Appointments Set-up / EDU

11-15: Resource Types (Ex: advisor, agent, representative) 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones) 11-15: Transaction Types (Ex:

graduation check, immunization, permit application)

$77.24