MAS - Iboss, Inc. - GS35F189BA

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®.

The website for GSA Advantage!® is https://www.GSAAdvantage.gov.

Multiple Award Schedule

FSC GROUP: INFORMATION TECHNOLOGY

FSC CLASS: 7B22, 7A21, DG10, DB02

CONTRACT NUMBER: GS-35F-189BA

CONTRACT PERIOD: JANUARY 31, 2014 - JANUARY 30, 2029

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

PRICELIST CURRENT AS OF MODIFICATION #PS-0044 EFFECTIVE June 16, 2025

Prices Shown Herein are Net (discount deducted) iboss, Inc.

2800 Discovery Dr. Suite 270, Orlando, FL 32826-30107

Phone: 877-742-6832 Fax: 858-225-6158

Website: http://www.iboss.com

Contract Administrator: Eddie Kim Email Address: eddie.kim@iboss.com

Business Size: Small Business https://www.gsaadvantage.gov/ https://www.gsa.gov/schedules http://www.iboss.com/ mailto:eddie.kim@iboss.com

IBoss, Inc.

Contract Number GS-35F-189BA

Telephone: 877-742-6832

CUSTOMER INFORMATION

PRODUCTS OFFERED

GOVERNMENT APPROVED EULA

SERVICE LEVEL AGREEMENT

TABLE OF CONTENTS

CUSTOMER INFORMATION

1a. TABLE OF AWARDED SPECIAL ITEM NUMBER(S) WITH APPROPRIATE CROSS REFERENCE TO ITEM

DESCRIPTIONS AND AWARDED PRICE(S):

SINs Recovery SIN Title 33411 33411RC / 33411STLOC Purchasing of New Electronic Equipment 511210 511210RC / 511210STLOC Software Licenses 54151ECOM 54151ECOMRC / 54151ECOMSTLOC Electronic Commerce and Subscription Services 811212 811212RC / 811212STLOC Computer and Office Machine Repair and Maintenance OLM OLMRC / OLMSTLOC Order-Level Materials

1b. IDENTIFICATION OF THE LOWEST PRICED MODEL NUMBER AND LOWEST UNIT PRICE FOR THAT MODEL FOR EACH SPECIAL ITEM NUMBER AWARDED IN THE CONTRACT. THIS PRICE IS THE GOVERNMENT PRICE BASED ON A UNIT OF ONE, EXCLUSIVE OF ANY QUANTITY/DOLLAR VOLUME, PROMPT PAYMENT, OR ANY OTHER CONCESSION AFFECTING PRICE. CONTRACTS THAT HAVE UNIT PRICES BASED ON THE GEOGRAPHIC LOCATION OF THE CUSTOMER, SHOULD SHOW THE RANGE OF THE LOWEST PRICE, AND CITE THE AREAS TO WHICH THE PRICES APPLY: Please refer to our rates on GSA Advantage.

1c. IF THE CONTRACTOR IS PROPOSING HOURLY RATES, A DESCRIPTION OF ALL CORRESPONDING COMMERCIAL JOB TITLES, EXPERIENCE, FUNCTIONAL RESPONSIBILITY, AND EDUCATION FOR THOSE TYPES OF EMPLOYEES OR SUBCONTRACTORS WHO WILL PERFORM SERVICES SHALL BE PROVIDED. IF HOURLY RATES ARE NOT APPLICABLE, INDICATE “NOT APPLICABLE” FOR THIS ITEM: Not Applicable

2. MAXIMUM ORDER:

SIN MAXIMUM ORDER

33411 $500,000

511210 $500,000

54151ECOM $500,000

811212 $500,000

OLM $250,000

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE (DELIVERY AREA): Domestic

5. POINT(S) OF PRODUCTION (CITY, COUNTY, AND STATE OR FOREIGN COUNTRY): United States

6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE: Government Net Prices (discounts already deducted).

7. QUANTITY DISCOUNTS: 1% at or above $250,000.00; 2% at or above $350,000.00

8. PROMPT PAYMENT TERMS: 1% - 15 days; NET 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS (LIST ITEMS BY COUNTRY OF ORIGIN): Not Applicable

10a. TIME OF DELIVERY: 3 days ARO https://www.gsaadvantage.gov/advantage/ws/search/advantage_search?q=19:5GS-35F-189BA&searchType=1&db=0

10b. EXPEDITED DELIVERY: Contact Contractor

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

10d. URGENT REQUIREMENTS: Contact Contractor

11. F.O.B. POINT(S): Destination

12a. ORDERING ADDRESS(ES): iboss, Inc. 2800 Discovery Dr. Suite 270, Orlando, FL 32826-3010

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS(ES): iboss, Inc. 2800 Discovery Dr. Suite 270, Orlando, FL 32826-3010

14. WARRANTY PROVISION: Standard Commercial Warranty Terms & Conditions

15. EXPORT PACKING CHARGES, IF APPLICABLE: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Contact Contractor

18.a TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS

FROM LIST PRICES (IF APPLICABLE): Contact Contractor

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Contact Contractor

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Contact Contractor

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): Contact Contractor

22a. SPECIAL ATTRIBUTES: Not Applicable

22b. IF APPLICABLE, INDICATE THAT SECTION 508 COMPLIANCE INFORMATION IS AVAILABLE FOR THE INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) PRODUCTS AND SERVICES OFFERED AND SHOW WHERE FULL DETAILS CAN BE FOUND (E.G., CONTRACTOR’S WEBSITE OR OTHER LOCATION). ICT ACCESSIBILITY STANDARDS CAN BE FOUND AT https://www.section508.gov/. Not Applicable

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: U3GMKAUG3HH8

24. IBOSS, INC. IS REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT (SAM).

https://www.section508.gov/

PRODUCTS OFFERED

manufacturer_part _number

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

#SWGFW-4200-1S-

THRT

511210 iboss SWG 4200 IPS License 1 Year. EA

#SWGFW-4200-3SC 811212 iboss SWG 4200

IPS/IDS/THREAT FIREWALL

7am - 5pm PST Phone Support. 3 Years.

EA

#SWGPSU-4200-1R-

PS

811212 iboss SWG 4200

IPS/IDS/THREAT FIREWALL

Premium Support and Replacement Upgrade (Advanced hardware replacement, Direct Tier 3 support). 1 Year.

EA

IB - ZT - CASB - FED -

3Y

54151ECOM iboss ZT Addon - Inline

CASB-FED-3YR

iboss Zero Trust Add-On Inline CASB - 3 Year MOV: $2,000/year

EA

IB - ZT - CASB - FED -

5Y

54151ECOM iboss ZT Addon - Inline

CASB-FED-5YR

iboss Zero Trust Add-On Inline CASB - 5 Year MOV: $2,000/year

EA

IB - ZT - CASB - FED -

1Y

54151ECOM iboss ZT Addon - Inline

CASB-FED-1YR

iboss Zero Trust Add-On Inline CASB - 1 Year MOV: $2,000/year

EA

IB - ZT - DLP - FED -

1Y

54151ECOM iboss ZT Addon - DLP-FED-

1YR

iboss Zero Trust Add-On Data Loss Prevention - 1 Year MOV:

$2,000/year

EA

IB - ZT - DLP - FED -

3Y

54151ECOM iboss ZT Addon - DLP-FED-

3YR

iboss Zero Trust Add-On Data Loss Prevention - 3 Year MOV:

$2,000/year

EA

IB - ZT - DLP - FED -

5Y

54151ECOM iboss ZT Addon - DLP-FED-

5YR

iboss Zero Trust Add-On Data Loss Prevention - 5 Year MOV:

$2,000/year

EA

IB - ZT - EDR - FED -

5Y

54151ECOM iboss ZT Addon-EDR-FED-

5YR

iboss - Zero Trust Add On - Endpoint Detection and Response (EDR) Integrations - 5YR MOV: $2,000/year

EA

IB - ZT - LOG - FED -

1Y

54151ECOM iboss ZT Addon - LogForwarding- FED-1YR iboss Zero Trust Add-On Log Forwarding - 1 Year MOV:

$2,000/year

EA

IB - ZT - LOG - FED -

3Y

54151ECOM iboss ZT Addon - LogForwarding- FED-3YR iboss Zero Trust Add-On Log Forwarding - 3 Year MOV:

$2,000/year

EA

IB - ZT - LOG - FED -

5Y

54151ECOM iboss ZT Addon - LogForwarding- FED-5YR iboss Zero Trust Add-On Log Forwarding - 5 Year MOV:

$2,000/year

EA

IB - ZT ADD ON -

DLP - 3YR

54151ECOM iboss ZT Addon - DLP-3YR iboss Zero Trust Add-On Data Loss Prevention - 3 Year MOV:

$2,000/year

EA

IB - ZT ADD ON -

DLP - 1YR

54151ECOM iboss ZT Addon - DLP-1YR iboss Zero Trust Add-On Data Loss Prevention - 1 Year MOV:

$2,000/year

EA

IB - ZT ADD ON -

EDR - 3Y

54151ECOM iboss ZT Addon-EDR-3YR iboss - Zero Trust Add On - Endpoint Detection and Response (EDR) Integrations - 3YR MOV: $2,000/year

EA

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IB - ZT ADD ON -

EDR - 5Y

54151ECOM iboss ZT Addon-EDR-5YR iboss - Zero Trust Add On - Endpoint Detection and Response (EDR) Integrations - 5YR MOV: $2,000/year

EA

IB - ZT ADD ON -

CASB - 1Y

54151ECOM iboss ZT Addon - Inline

CASB-1YR

iboss Zero Trust Add-On Inline CASB - 1 Year MOV: $2,000/year

EA

IB - ZT ADD ON -

CASB - 3Y

54151ECOM iboss ZT Addon - Inline

CASB-3YR

iboss Zero Trust Add-On Inline CASB - 3 Year MOV: $2,000/year

EA

IB - ZT ADD ON -

CASB - 5Y

54151ECOM iboss ZT Addon - Inline

CASB-5YR

iboss Zero Trust Add-On Inline CASB - 5 Year MOV: $2,000/year

EA

IB - ZT ADD ON -

DLP - 5YR

54151ECOM iboss ZT Addon - DLP-5YR iboss Zero Trust Add-On Data Loss Prevention - 5 Year MOV:

$2,000/year

EA

IB - ZT ADD ON -

EDR - 1Y

54151ECOM iboss ZT Addon-EDR-1YR iboss - Zero Trust Add On - Endpoint Detection and Response (EDR) Integrations - 1YR MOV: $2,000/year

EA

IB - ZT ADD ON -

FED - 1Y

54151ECOM iboss ZT Addon-EDR-FED-

1YR

iboss - Zero Trust Add On - Endpoint Detection and Response (EDR) Integrations - 1YR MOV: $2,000/year

EA

IB - ZT ADD ON -

FED - 3Y

54151ECOM iboss ZT Addon-EDR-FED-

3YR

iboss - Zero Trust Add On - Endpoint Detection and Response (EDR) Integrations - 3YR MOV: $2,000/year

EA

IB - ZT ADD ON -

GENAI RISK - FED -

1YR

54151ECOM iboss ZT Add On - GenAI Risk - FED- 1YR iboss - Zero Trust Add On - GenAI Risk Module - 1YR MOV: $2000/year

EA

IB - ZT ADD ON -

GENAI RISK - FED -

3YR

54151ECOM iboss ZT Add On - GenAI Risk - FED- 3YR iboss - Zero Trust Add On - GenAI Risk Module - 3YR MOV: $2000/year

EA

IB - ZT ADD ON -

GENAI RISK - FED -

5YR

54151ECOM iboss ZT Add On - GenAI Risk - FED- 5YR iboss - Zero Trust Add On - GenAI Risk Module - 5YR MOV: $2000/year

EA

IB - ZT ADD ON -

GPDNS - FED - 1YR

54151ECOM iboss ZT Add On- GPDNS -

FED- 1YR

iboss - Zero Trust Add On - Government Protective DNS - 1YR MOV: $2000/year

EA

IB - ZT ADD ON -

GPDNS - FED - 3YR

54151ECOM iboss ZT Add On- GPDNS -

FED - 1YR

iboss - Zero Trust Add On - Government Protective DNS - 3YR MOV: $2000/year

EA

IB - ZT ADD ON -

GPDNS - FED - 5YR

54151ECOM iboss ZT Add On- GPDNS -

FED - 1YR

iboss - Zero Trust Add On - Government Protective DNS - 5YR MOV: $2000/year

EA

IB - ZT ADD ON - IPS

- 1YR

54151ECOM iboss ZT Add On -IPS - 1YR iboss - Zero Trust Add On - Intrusion Prevention - 1YR MOV: $2000/year

EA

IB - ZT ADD ON - IPS

- 3YR

54151ECOM iboss ZT Add On -IPS - 3YR iboss - Zero Trust Add On - Intrusion Prevention - 3YR MOV: $2000/year

EA

IB - ZT ADD ON - IPS

- 5YR

54151ECOM iboss ZT Add On -IPS - 5YR iboss - Zero Trust Add On - Intrusion Prevention - 5YR MOV: $2000/year

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IB - ZT ADD ON -

LOG FORWARDING -

1Y

54151ECOM iboss ZT Addon - LogForwarding-1YR iboss Zero Trust Add-On Log Forwarding - 1 Year MOV:

$2,000/year

EA

IB - ZT ADD ON -

LOG FORWARDING -

3Y

54151ECOM iboss ZT Addon - LogForwarding-3YR iboss Zero Trust Add-On Log Forwarding - 3 Year MOV:

$2,000/year

EA

IB - ZT ADD ON -

LOG FORWARDING -

5Y

54151ECOM iboss ZT Addon - LogForwarding-5YR iboss Zero Trust Add-On Log Forwarding - 5 Year MOV:

$2,000/year

EA

IB - ZT ADD ON- IPS

- FED - 1YR

54151ECOM iboss ZT Add On- IPS - FED-

1YR

iboss - Zero Trust Add On - Intrusion Prevention - Federal- 1YR MOV:

$2000/year

EA

IB - ZT ADD ON- IPS

- FED - 3YR

54151ECOM iboss ZT Add On- IPS - FED-

3YR

iboss - Zero Trust Add On - Intrusion Prevention - Federal- 3YR MOV:

$2000/year

EA

IB - ZT ADD ON- IPS

- FED - 5YR

54151ECOM iboss ZT Add On- IPS - FED-

5YR

iboss - Zero Trust Add On - Intrusion Prevention - Federal- 5YR MOV:

$2000/year

EA

IB - ZT ADVANCED -

CO - 1Y

54151ECOM iboss - Zero Trust Advanced -CO - 1YR iboss Zero Trust Advanced Package for Commercial Enterprises - 1 Year MOV: $15,000/year

EA

IB - ZT ADVANCED -

CO - 3Y

54151ECOM iboss - Zero Trust Advanced - CO - 3YR iboss Zero Trust Advanced Package for Commercial Enterprises - 3 Year MOV: $15,000/year

EA

IB - ZT ADVANCED -

CO - 5Y

54151ECOM iboss - Zero Trust Advanced - CO- 5YR iboss Zero Trust Advanced Package for Commercial Enterprises - 5 Year MOV: $15,000/year

EA

IB - ZT ADVANCED -

FED - 3YR

54151ECOM iboss - Zero Trust Advanced - FED - 3YR iboss Zero Trust Advanced Package for Federal Government - 3 Year MOV: $18,750/year

EA

IB - ZT ADVANCED -

FED - 5YR

54151ECOM iboss - Zero Trust Advanced - FED - 5YR iboss Zero Trust Advanced Package for Federal Government - 5 Year MOV: $18,750/year

EA

IB - ZT ADVANCED -

FED - 1YR

54151ECOM iboss - Zero Trust Advanced - FED - 1YR iboss Zero Trust Advanced Package for Federal Government - 1 Year MOV: $18,750/year

EA

IB - ZT COMPLETE -

CO - 1Y

54151ECOM iboss - Zero Trust Complete

- CO - 1YR

iboss Zero Trust Complete Package for Commercial Enterprises - 1 Year MOV: $20,000/year

EA

IB - ZT COMPLETE -

CO - 3Y

54151ECOM iboss - Zero Trust Complete

- CO - 3YR

iboss Zero Trust Complete Package for Commercial Enterprises - 3 Year MOV: $20,000/year

EA

IB - ZT COMPLETE -

CO - 5Y

54151ECOM iboss - Zero Trust Complete

- CO - 5YR

iboss Zero Trust Complete Package for Commercial Enterprises - 5 Year MOV: $20,000/year

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IB - ZT COMPLETE -

FED - 1YR

54151ECOM iboss - Zero Trust Complete

- FED - 1YR

iboss Zero Trust Complete Package for Federal Government - 1 Year MOV: $25,000/year

EA

IB - ZT COMPLETE -

FED - 3YR

54151ECOM iboss - Zero Trust Complete

- FED - 3YR

iboss Zero Trust Complete Package for Federal Government - 3 Year MOV: $25,000/year

EA

IB - ZT COMPLETE -

FED - 5YR

54151ECOM iboss - Zero Trust Complete

- FED - 5YR

iboss Zero Trust Complete Package for Federal Government - 5 Year MOV: $25,000/year

EA

IB - ZT CORE - CO -

1Y

54151ECOM iboss Zero Trust Core - CO -

1YR

iboss Zero Trust Core Package for Commercial Enterprises - 1 Year MOV: $10,000/year

EA

IB - ZT CORE - CO -

5Y

54151ECOM iboss Zero Trust Core - CO

- 5YR

iboss Zero Trust Core Package for Commercial Enterprises - 5 Year MOV: $10,000/year

EA

IB - ZT CORE - CO-

3Y

54151ECOM iboss Zero Trust Core - CO -

3YR

iboss Zero Trust Core Package for Commercial Enterprises - 3 Year MOV: $10,000/year

EA

IB - ZT CORE - FED -

1YR

54151ECOM iboss Zero Trust Core - FED

- 1YR

iboss Zero Trust Core Package for Federal Government - 1 Year MOV:

$12,500/year

EA

IB - ZT CORE - FED -

3YR

54151ECOM iboss Zero Trust Core - FED

- 3YR

iboss Zero Trust Core Package for Federal Government - 3 Year MOV:

$12,500/year

EA

IB - ZT CORE - FED -

5YR

54151ECOM iboss Zero Trust Core -

FED- 5YR

iboss Zero Trust Core Package for Federal Government - 3 Year MOV:

$12,500/year

EA

IB- ZT-SDWAN-PCG-

SUB-1YR

54151ECOM IB- ZT-SDWAN-PCG-SUB-

1YR

Zero Trust SD-WAN subscription for 14700 and 14800 private gateways (1U or Blade). Subscription is per gateway with active tunnels.-1YR **Available for ZT Advanced or higher **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SDWAN-PCG-

SUB-3YR

54151ECOM IB- ZT-SDWAN-PCG-SUB-

3YR

Zero Trust SD-WAN subscription for 14700 and 14800 private gateways (1U or Blade). Subscription is per gateway with active tunnels.-3YR **Available for ZT Advanced or higher **IB- ZT SDWAN Master Activation Key Required

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IB- ZT-SDWAN-PCG-

SUB-5YR

54151ECOM IB- ZT-SDWAN-PCG-SUB-

5YR

Zero Trust SD-WAN subscription for 14700 and 14800 private gateways (1U or Blade). Subscription is per gateway with active tunnels.-5YR **Available for ZT Advanced or higher **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SE170-ADV-

SUB-1YR

54151ECOM IB- ZT-SE170-ADV-SUB-1YR SE 170 Subsciption: Includes Advanced package & ZT SDWAN for branch office security. Excludes agent based security. Subscription is per appliance. -1YR **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SE170-ADV-

SUB-3YR

54151ECOM IB- ZT-SE170-ADV-SUB-3YR SE 170 Subsciption: Includes Advanced package & ZT SDWAN for branch office security. Excludes agent based security. Subscription is per appliance. -3YR **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SE170-ADV-

SUB-5YR

54151ECOM IB- ZT-SE170-ADV-SUB-5YR SE 170 Subsciption: Includes Advanced package & ZT SDWAN for branch office security. Excludes agent based security. Subscription is per appliance. -5YR **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SE170-COMP-

SUB-1YR

54151ECOM IB- ZT-SE170-COMP-SUB-

1YR

SE 170 Subsciption: Includes Complete package & ZT SDWAN for branch office security. Excludes agent based security. Subscription is per appliance. -1YR **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SE170-COMP-

SUB-3YR

54151ECOM IB- ZT-SE170-COMP-SUB-

3YR

SE 170 Subsciption: Includes Complete package & ZT SDWAN for branch office security. Excludes agent based security. Subscription is per appliance. -3YR **IB- ZT SDWAN Master Activation Key Required

EA

IB- ZT-SE170-COMP-

SUB-5YR

54151ECOM IB- ZT-SE170-COMP-SUB-

5YR

SE 170 Subsciption: Includes Complete package & ZT SDWAN for branch office security. Excludes agent based security. Subscription is per appliance. -5YR **IB- ZT SDWAN Master Activation Key Required

EA

IB-14700LGN-

MAINT-1YR

811212 IB-14700LGN-MAINT-1YR iboss Local Gateway Node 14700 Maintenance- 1yr

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IB-14700LGN-

MAINT-3YR

811212 IB-14700LGN-MAINT-3YR iboss Local Gateway Node 14700 Maintenance- 3yr

EA

IB-14700LGN-

MAINT-5YR

811212 IB-14700LGN-MAINT-5YR iboss Local Gateway Node 14700 Maintenance- 5yr

EA

IB-14700LGN-

PURCHASE

33411 IB-14700LGN-PURCHASE iboss Local Gateway Node 14700 (1U appliance)

EA

IB-14800LGN-

MAINT-1YR

811212 IB-14700LGN-MAINT-1YR iboss Local Gateway Node 14700 Maintenance- 1yr

EA

IB-14800LGN-

MAINT-3YR

811212 IB-14700LGN-MAINT-3YR iboss Local Gateway Node 14700 Maintenance- 3yr

EA

IB-14800LGN-

MAINT-5YR

811212 IB-14700LGN-MAINT-5YR iboss Local Gateway Node 14700 Maintenance- 5yr

EA

IB-14800LGN-

PURCHASE

33411 IB-14700LGN-PURCHASE iboss Local Gateway Node 14700 (1U appliance)

EA

IB-LCL14700LGNB-

MAINT-1YR

811212 IB-LCL14700LGNB-MAINT-

1YR

iboss Local Gateway Node Blade 14700 Maintenance - 1yr

EA

IB-LCL14700LGNB-

MAINT-3YR

811212 IB-LCL14700LGNB-MAINT-

3YR

iboss Local Gateway Node Blade 14700 Maintenance - 3yr

EA

IB-LCL14700LGNB-

MAINT-5YR

811212 IB-LCL14700LGNB-MAINT-

5YR

iboss Local Gateway Node Blade 14700 Maintenance - 5yr

EA

IB-LCL-

14700LGNBSB-

PURCHASE

33411 IB-LCL-14700LGNBSB-

PURCHASE

iboss Local Gateway Node Blade

14700-10GSB

EA

IB-LCL14800LGNB-

MAINT-1YR

811212 IB-LCL14700LGNB-MAINT-

1YR

iboss Local Gateway Node Blade 14700 Maintenance - 1yr

EA

IB-LCL14800LGNB-

MAINT-3YR

811212 IB-LCL14700LGNB-MAINT-

3YR

iboss Local Gateway Node Blade 14700 Maintenance - 3yr

EA

IB-LCL-

14800LGNBSB-

PURCHASE

33411 IB-LCL-14700LGNBSB-

PURCHASE

iboss Local Gateway Node Blade

14700-10GSB

EA

IB-LCL-NBC14-

MAINT-1Y

811212 IB-LCL-NBC14-MAINT-1Y iboss Local Node Blade Chassis 14-SB Maintenance - 1yr

EA

IB-LCL-NBC14-

MAINT-3Y

811212 IB-LCL-NBC14-MAINT-3Y iboss Local Node Blade Chassis 14-SB Maintenance- 3yr

EA

IB-LCL-NBC14-

MAINT-5Y

811212 IB-LCL-NBC14-MAINT-5Y iboss Local Node Blade Chassis 14-SB Maintenance- 5yr

EA

IB-LCL-NBC14SB-

PURCHASE

33411 IB-LCL-NBC14SB-

PURCHASE

iboss Local Node Blade Chassis 14-SB EA

IBOSS - ZERO TRUST

ADD ON - BI-30 -

1YR

54151ECOM iboss - Zero Trust Add On -

BI-30 - 1YR

iboss Browser Isolation - 30 Concurrent Sessions - 1 Year

EA

IBOSS - ZERO TRUST

ADD ON - BI-30- 3YR

54151ECOM iboss - Zero Trust Add On -

BI-30- 3YR

iboss Browser Isolation - 30 Concurrent Sessions - 3 Year

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IBOSS - ZERO TRUST

ADD ON - BI-30- 5YR

54151ECOM iboss - Zero Trust Add On -

BI-30- 5YR

iboss Browser Isolation - 30 Concurrent Sessions - 5 Year

EA

IBOSS - ZERO TRUST

ADD ON - BI-300 -

1YR

54151ECOM iboss - Zero Trust Add On -

BI-300 - 1YR

iboss Browser Isolation - 300 Concurrent Sessions - 1 Year

EA

IBOSS - ZERO TRUST

ADD ON - BI-300-

3YR

54151ECOM iboss - Zero Trust Add On -

BI-300- 3YR

iboss Browser Isolation - 300 Concurrent Sessions - 3 Year

EA

IBOSS - ZERO TRUST

ADD ON - BI-300-

5YR

54151ECOM iboss - Zero Trust Add On -

BI-300- 5YR

iboss Browser Isolation - 300 Concurrent Sessions - 5 Year

EA

IBOSS CF-GSA (1000

- 2499 USERS)

54151ECOM iboss CF-GSA (1000 - 2499 Users)

Custom Edition Core Features (1000 - 2499 Users)

EA

IBOSS CF-GSA

(10000 - 24999

USERS)

54151ECOM iboss CF-GSA (10000 - 24999 Users)

Custom Edition Core Features (10000

- 24999 Users)

EA

IBOSS CF-GSA

(100000+ USERS)

54151ECOM iboss CF-GSA (100000+ Users)

Custom Edition Core Features (100000+ Users)

EA

IBOSS CF-GSA (2500

- 4999 USERS)

54151ECOM iboss CF-GSA (2500 - 4999 Users)

Custom Edition Core Features (2500 - 4999 Users)

EA

IBOSS CF-GSA

(25000 - 49999

USERS)

54151ECOM iboss CF-GSA (25000 - 49999 Users)

Custom Edition Core Features (25000

- 49999 Users)

EA

IBOSS CF-GSA (5000

- 9999 USERS)

54151ECOM iboss CF-GSA (5000 - 9999 Users)

Custom Edition Core Features (5000 - 9999 Users)

EA

IBOSS CF-GSA

(50000 - 99999

USERS)

54151ECOM iboss CF-GSA (50000 - 99999 Users)

Custom Edition Core Features (50000

- 99999 Users)

EA

IBOSS CF-GSA (1 -

999 USERS)

54151ECOM iboss CF-GSA (1 - 999 Users)

Custom Edition Core Features 1 - 999 Users) **MOQ $995**

EA

IBOSS DLPF-GSA (1 -

999 USERS)

54151ECOM iboss DLPF-GSA (500 - 999 Users)

Custom Edition Data Loss Prevention Features (1 - 999 Users) **MOQ $1595**

EA

IBOSS DLPF-GSA

(1000 - 2499 USERS)

54151ECOM iboss DLPF-GSA (1000 - 2499 Users)

Custom Edition Data Loss Prevention Features (1000 - 2499 Users)

EA

IBOSS DLPF-GSA

(10000 - 24999

USERS)

54151ECOM iboss DLPF-GSA (10000 - 24999 Users)

Custom Edition Data Loss Prevention Features (10000 - 24999 Users)

EA

IBOSS DLPF-GSA

(100000+ USERS)

54151ECOM iboss DLPF-GSA (100000+ Users)

Custom Edition Data Loss Prevention Features (100000+ Users)

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IBOSS DLPF-GSA

(2500 - 4999 USERS)

54151ECOM iboss DLPF-GSA (2500 - 4999 Users)

Custom Edition Data Loss Prevention Features (2500 - 4999 Users)

EA

IBOSS DLPF-GSA

(25000 - 49999

USERS)

54151ECOM iboss DLPF-GSA (25000 - 49999 Users)

Custom Edition Data Loss Prevention Features (25000 - 49999 Users)

EA

IBOSS DLPF-GSA

(5000 - 9999 USERS)

54151ECOM iboss DLPF-GSA (5000 - 9999 Users)

Custom Edition Data Loss Prevention Features (5000 - 9999 Users)

EA

IBOSS DLPF-GSA

(50000 - 99999

USERS)

54151ECOM iboss DLPF-GSA (50000 - 99999 Users)

Custom Edition Data Loss Prevention Features (50000 - 99999 Users)

EA

IBOSS MDF-GSA (1 -

999 USERS)

54151ECOM iboss MDF-GSA (1 - 999 Users)

Custom Edition Malware Defense Features (1 - 999 Users) **MOQ $1295**

EA

IBOSS MDF-GSA

(1000 - 2499 USERS)

54151ECOM iboss MDF-GSA (1000 - 2499 Users)

Custom Edition Malware Defense Features (1000 - 2499 Users)

EA

IBOSS MDF-GSA

(10000 - 24999

USERS)

54151ECOM iboss MDF-GSA (10000 - 24999 Users)

Custom Edition Malware Defense Features (10000 - 24999 Users)

EA

IBOSS MDF-GSA

(100000+ USERS)

54151ECOM iboss MDF-GSA (100000+ Users)

Custom Edition Malware Defense Features (100000+ Users)

EA

IBOSS MDF-GSA

(2500 - 4999 USERS)

54151ECOM iboss MDF-GSA (2500 - 4999 Users)

Custom Edition Malware Defense Features (2500 - 4999 Users)

EA

IBOSS MDF-GSA

(25000 - 49999

USERS)

54151ECOM iboss MDF-GSA (25000 - 49999 Users)

Custom Edition Malware Defense Features (25000 - 49999 Users)

EA

IBOSS MDF-GSA

(5000 - 9999 USERS)

54151ECOM iboss MDF-GSA (5000 - 9999 Users)

Custom Edition Malware Defense Features (5000 - 9999 Users)

EA

IBOSS MDF-GSA

(50000 - 99999

USERS)

54151ECOM iboss MDF-GSA (50000 - 99999 Users)

Custom Edition Malware Defense Features (50000 - 99999 Users)

EA

IB-ZT-SDWAN-PEP-

CAP-1YR

54151ECOM IB-ZT-SDWAN-PEP-CAP-1YR ZT SD-WAN PEP subscription. -1YR **Available for ZT Advanced or higher **IB- ZT SDWAN Master Activation Key Required

EA

IB-ZT-SDWAN-PEP-

CAP-3YR

54151ECOM IB-ZT-SDWAN-PEP-CAP-3YR ZT SD-WAN PEP subscription. -3YR **Available for ZT Advanced or higher **IB- ZT SDWAN Master Activation Key Required

Special Item Number

(sin)

Product Information (item_name)

Product Description (item_description)

Unit of Measure

(uom)

IB-ZT-SDWAN-PEP-

CAP-5YR

54151ECOM IB-ZT-SDWAN-PEP-CAP-5YR ZT SD-WAN PEP subscription. -5YR **Available for ZT Advanced or higher **IB- ZT SDWAN Master Activation Key Activation key Required

EA

IB-ZT-SE170 33411 IB-ZT-SE170 Iboss Secure Edge 170 Node **Requires IB- ZT-SE170-SUB-[X] Subscription SKU & IB- ZT SDWAN Master Activation Key-[X] SKU

EA

IB-ZT-SE170-MAINT-

1YR

811212 IB-ZT-SE170-MAINT-1YR Iboss Secure Edge 170 Node Maintenance Subscription - 1YR

EA

IB-ZT-SE170-MAINT-

3YR

811212 IB-ZT-SE170-MAINT-3YR Iboss Secure Edge 170 Node Maintenance Subscription - 3YR

EA

IB-ZT-SE170-MAINT-

5YR

811212 IB-ZT-SE170-MAINT-5YR Iboss Secure Edge 170 Node Maintenance Subscription - 5YR

EA

LGN-14700-GSA - P 33411 LGN-14600-GSA - P iboss Locally Hosted Gateway

(PURCHASE)

EA

LGN-BLADE 14700-

GSA-P

33411 LGN-Blade 14600-GSA iboss Locally Hosted Gateway Blade

(PURCHASE)

EA

LNBC-14-GSA- P 33411 LNBC-14-GSA- P iboss Locally Hosted Chassis for Gateways and Reporters (PURCHASE)

EA

LRN-4970-GSA - P 33411 LRN-4960-GSA - P iboss Locally Hosted Reporter

(PURCHASE)

EA

LRN-7970-GSA - P 33411 LRN-7960-GSA - P iboss Locally Hosted Reporter

(PURCHASE)

EA

LRN-8970-GSA - P 33411 LRN-8960-GSA - P iboss Locally Hosted Reporter

(PURCHASE)

GOVERNMENT APPROVED EULA

Terms and Conditions

This Agreement, together with the underlying GSA Schedule Contract, Schedule Pricelist, and Purchase Order(s), GSA Schedule contains the terms and conditions that apply to your purchase from IBoss, Inc. that will be provided to you (“Customer”) on orders for IBoss products and/or services and support (“Products”). By executing this Agreement in writing, Customer agrees to be bound by and accepts these terms and conditions.

PRICES AND TAXES. Unless otherwise stated in writing by IBoss, (a) all quoted prices e x p i r e in accordance with the quote provided by IBoss, and Buyer agrees to pay the invoice for all Hardware purchased pursuant to the quote. TERMS OF PAYMENT. Payments are govern by Prompt Payment Act (31 U.S.C. 3903), 5 CFR part 1315 and GSAM 552.238-84. Customers may upgrade the hardware model, Subscriptions or Instant Replacement service within 60 days of the purchase date and receive a full credit for the original purchase, provided the original unit is returned to IBoss within 30 days of the upgrade.

Delivery is FOB Destination as stated in the GSA Schedule contract and governed by 552.238-87

DELIVERY PRICES. SHIPMENT. In the absence of specific shipping instructions, IBoss will ship by the method it deems most advantageous using standard commercial packaging.

Export. Software, including technical data, may be subject to U.S. export control laws, including the U.S.

Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software. IBoss provides multiple versions of the IBoss products targeted for specific geographic regions. The North American version is designed to operate only in North America and may not include all of the features or regulatory approvals for providing protection in other regions. The Subscription Update service may not function properly if a North America version is exported and IBoss will be unable to support such exported versions. Any upgrade to an International version will be at IBoss discretion and subject to incremental fees agreed upon by both parties in writing.

Warranties. IBOSS RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO REFUND, REPAIR AND

REPLACEMENT AS SET FORTH IN IBOSS’ APPLICABLE WARRANTY STATEMENT IN EFFECT IN THE GSA SCHEDULE CONTRACT AND THE TASK ORDER CONTRACT. PRODUCTS REPLACED UNDER WARRANTY OR ADVANCED EXCHANGE REQUIRED REPLACED/FAILED EQUIPMENT TO BE RETURNED WITHIN TEN DAYS (UNLESS EQUIPMENT IS OUT OF THE UNITED STATES; IN WHICH CASE THE BUYER WILL HAVE A FULL 30 DAYS TO RETURN) OF RECEIPT OF NEW EQUIPMENT. THIS AGREEMENT DOES NOT LIMIT OR DISCLAIM ANY OF THE WARRANTIES SPECIFIED IN THE GSA MULTIPLE AWARD SCHEDULE CONTRACT UNDER FAR 52.212-4(O). IN THE EVENT OF A BREACH OF WARRANTY, THE U.S. GOVERNMENT RESERVES ALL RIGHTS AND REMEDIES UNDER THE CONTRACT, THE FEDERAL ACQUISITION REGULATIONS, AND THE CONTRACT DISPUTES ACT, 41 U.S.C. 7101-7109. All software is provided subject to license agreement that is incorporated into the GSA Schedule contract and included in the product. Customer agrees that it will be bound by the GSA Schedule, Task Order contract and the license agreement.

Limited Warranty. For the Subscription Term, IBoss warrants that the Products will operate in substantial conformance with the then-current IBoss published documentation under normal use.

Notwithstanding the previous sentence, IBoss does not warrant that: (i) Products will be free from defects; (ii) Products will satisfy all of Subscriber’s requirements; (iii) Products will operate without interruption or error.

IBoss shall use reasonable efforts to remedy any significant Product non-conformance reported to IBoss that IBoss can reasonably identify and confirm. IBoss or its representative will repair or replace any such non-conforming or defective Products, or refund the Subscription Fees paid for the then-current term, at IBoss. This paragraph sets forth Subscriber’s sole and exclusive remedy and IBoss entire liability for any breach of warranty or other duty related to the Products. Any unauthorized Product modification, tampering with the Products, Product use inconsistent with the accompanying documentation, or related breach of this Agreement shall void the aforementioned warranty.

Return Policies. IBoss systems and parts are returnable for a full refund within 90 days for any reason.

Exchanges. From time to time, IBoss may exchange products or portions of a product. Any exchanges will be made in accordance with IBoss’ exchange policies in effect on the date of the exchange. Customer agrees to return failed equipment within 30 days of receipt of exchanged equipment.

Products. IBoss’ policy is one of on-going product update and revision. IBoss may revise and discontinue products at any time. IBoss will ship products that have the functionality and performance of the products ordered.

Parts may be new. Spare parts may be new.

Limitation of Liability. IBOSS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. IBOSS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES AND SUPPORT CUSTOMER PURCHASES UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, IBOSS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS PURSUANT TO THE PURCHASE ORDER(S) GIVING RISE TO THE CLAIM . CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT, IBOSS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT. The foregoing limitation of liability shall not apply to (1) personal injury or death resulting from Licensor’s negligence; (2) for fraud; or (3) for any other matter for which liability cannot be excluded by law.

Not For Resale. Customer agrees and represents that it is buying for its own internal use only and not for resale unless Customer is a legal and authorized reseller of IBoss Products as demonstrable by a contract executed by both parties stating Customer is a Reseller or Partner. Customer agrees and understands that the License for the software included in the Products is non-transferable and may not be sold or transferred in any way except by an authorized reseller or partner.

Service and Support. IBoss will provide general service and support, to Customer in accordance with the service and support policies and conditions attached herein. For end-user Customers, IBoss or any third-party support provider hired by IBoss, will attempt to handle any problem involving IBoss Products over the telephone or email.

However, IBoss’ support personnel/providers may not be able to understand or resolve any given problem. Service offerings may vary from product to product. If Customer purchased optional services and support, IBoss will provide the optional service and support to Customer in accordance with the then- current terms and conditions in their GSA Schedule contract. IBoss may, revise its general and optional service and support programs and the terms and conditions that govern them via modification to their GSA Schedule contract. The services and support programs and their terms and conditions in place at the time of purchase will apply to Customer’s purchase when agreed upon by both parties in writing.

Protection and Restrictions. Subscriber agrees to take all reasonable steps to safeguard the Products to ensure that no unauthorized person has access thereto and that no unauthorized copy, publication, disclosure or distribution, in whole or in part, in any form is made. Subscriber acknowledges that the Products contain valuable, confidential information and trade secrets and that unauthorized use and/or copying is harmful to IBoss. Subscriber may not directly or indirectly transfer, assign, publish, display, disclose, rent, lease, modify, loan, distribute, or create derivative works based on the Products or any part thereof. Subscriber may not reverse engineer (except as required by law in order to assure interoperability), decompile, translate, adapt, or disassemble the Products, nor shall Subscriber attempt to create the source code from the object code for the Software. Any third party software included in the Products may only be used in conjunction with the Products, and not independently from the Products. Subscriber may not, and shall not allow third parties to, publish, distribute or disclose the results of any benchmark tests performed on the Products without IBoss prior written approval. Subscriber represents and warrants that it will comply with all laws, rules and regulations which apply to its use of the Products. Subscriber further represents and warrants that the Products will not be used to filter, screen, manage or censor Internet content for consumers without permission from the affected consumers. Subscriber acknowledges the use of features including but not limited to desktop recording (DMCR), logging, and alerts are only used if within all state, local, and federals laws within the country of deployment.

Dispute Resolution. Will be governed by FAR 52.233-1 Disputes. When the End User is an instrumentality of the U.S., recourse against the United States for any alleged breach of this Agreement must be brought as a dispute under the contract Disputes Clause (Contract Disputes Act). During any dispute under the Disputes Clause, IBoss shall proceed diligently with performance of this Agreement, pending final resolution of any request for relief, claim, appeal, or action arising under the Agreement, and comply with any decision of the Contracting Officer.

Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

Waiver. The failure of either party to enforce at any time or for any period of time the terms of this document shall not be construed as a waiver of such terms or the rights of such party there- after to enforce each term contained herein.

Severability. If any term or condition of this agreement is held void or unenforceable, it shall be severed, and every other provision shall be enforced as if the void or unenforceable term or condition had never been a part hereof.

SERVICE LEVEL AGREEMENT

Effective Date: October 25, 2023

This Service Level Agreement (“SLA”) between iboss, Inc. (“iboss”) and Customer sets forth the applicable service levels (“Service Levels”) for the Service, and is subject to and incorporated into the iboss GSA Schedule(“Agreement”). Capitalized terms used herein but otherwise undefined shall have the meanings given to such terms in the Agreement.

1. Service Level Guarantee

"Availability" means the percentage of time in a Month during which the relevant Service is not subject to an Outage. Availability is expressed as a percentage and calculated as follows: (Total minutes in the relevant Month – total minutes of Excluded Events – total minutes of Outage in such Month) / (Total minutes in such Month – total minutes of Excluded Events) x 100. For the avoidance of doubt, Availability does not apply to any downtime associated with Hardware leased or sold to Customer.

"Excluded Event" means any event adversely impacting the relevant Service that is caused by (a) the acts or omissions of Customer, its employees, customers, contractors or agents; (b) the failure or malfunction of equipment, applications, software, or systems not owned or controlled by iboss; (c) Force Majeure Events as governed by FAR 52.212-4(f).; (d) scheduled maintenance; (e) any suspension of the relevant Service pursuant to the EULA; (f) any downtime arising out of any Hardware leased or sold to Customer, including without limitation, any Hardware return processing time; (g) changes in the Customer's source environment, including but not limited to intentional or accidental connections or disconnections to the environment; or (h) for Customers who have purchased an Unlimited Package Service subscription, End User usage that exceeds eighty-five percent (85%) of the processing capacity (as measured and reported by iboss) of the aggregate cloud gateways (described in the applicable Quote) that iboss has deployed per Customer’s direction in connection with such subscription.

"Month" means a calendar month.

"Outage" means the accumulated time as tracked in an iboss trouble ticket during which a Service was not available and properly functioning for use, excluding Excluded Events. An Outage will commence when iboss opens an incident in its trouble ticketing system, whether as a result of iboss monitoring or notification from the Customer, and ends when the incident is resolved.

“Qualifying Transaction” or “IP Packet” is defined as: (a) less than 1 MB HTTP or HTTPS request and response; (b) not related to streaming applications; and, (c) not subject to Quality of Service (QoS) bandwidth management rules and policies as configured for the Customer’s use of the Service; but excludes: (i) non-standard Customer Service configurations; and (ii) Customer/user ‘pinning’ of Service.

“Reseller” means an authorized distributor or reseller of iboss products and services.

"Service Credit" means an amount deducted from the subscription fees billed to Customer under the then-current subscription period or any renewal subscription period, with respect to the affected Service, in the event of a Service Level Failure or Network Latency (as defined below). The Service Credit due for a Service Level failure in a particular Month will be calculated as follows:

[Service Credit % (see below table)] x [12-month subscription fee for affected Service] x [one-twelfth (1/12)]

"Service Level Failure" means the Availability of the relevant Service falls below 99.99999%.

iboss will use commercially reasonable efforts to ensure that the Service will have an Availability of 99.99999% as measured over each Month during the Term. In the event of a Service Level Failure, Customer will be eligible to receive the applicable Service Credit according to the terms set forth in this SLA.

Subject to the last paragraph of Section 3, in the event of a Service Level Failure within a given Month, Customer will be eligible to receive a Service Credit attributable to that Month, as follows:

Availability within a Month Service Credit %

<99.99999% - ≥ 99.40000% 5% Credit

<99.40000% - ≥ 98.99999% 10% Credit

<98.99999% - ≥ 97.99999% 20% Credit

<97.99999% - ≥ 97.00000% 30% Credit

<97.00000% 50% Credit

2. Network Latency Guarantee for Qualifying Transactions and IP Packets: ≤ 100 milliseconds (ms)

Except during the occurrence of an Excluded Event, the Service is guaranteed to have Network Latency of 100 ms or less for Qualifying Transactions and IP Packets in the 95th percentile of the Customer's processing capacity (as measured and reported by iboss) of the aggregate cloud gateways that iboss has deployed in connection with the Customer’s Service subscription. “Network Latency” is defined as the average time taken for a Qualifying Transaction or an IP Packet to make a “round trip” between the Customer network interface and the iboss cloud gateway co-located in the same country, or as otherwise provisioned by iboss for Customer, as the Customer’s network interface, as averaged over a 30-day period.

If Customer notifies iboss of a Network Latency in excess of 100 ms, iboss will use all commercially reasonable efforts to determine the source of the excess Network Latency and to correct the problem to the extent that the source of the latency is attributable to iboss’ action or inaction (an “iboss Fault”). If the Network Latency guarantee is not met within a Month, in iboss’ sole determination, and the source of the latency is due to an iboss Fault, then upon Customer’s request iboss will issue or, in the case of a Reseller Purchase arrange for the Reseller to issue, a Service Credit. Subject to the last paragraph of Section 3, the credit will be equivalent to the prorated charges of one (1) day of the applicable subscription fee for the affected Service for each day the Network Latency guarantee was not met, not to exceed the total subscription fees for the affected Service for the applicable Month.

If Customer notifies iboss of a Network Latency in excess of 100 ms, and the latency is determined by iboss to be caused by the Customer’s configuration of the Service to an iboss cloud gateway which is not co-located in the same country as the Customer’s network interface, then the source of the excess Network Latency will be determined by iboss to be attributable to Customer’s action (a “Customer Fault”), and no Service Credit shall be due to Customer for any such Network Latency caused by any such Customer Fault.

3. Service Credit Procedures

To receive a Service Credit, Customer must request the credit by submitting an e-mail to accounting@iboss.com within thirty (30) calendar days of the event giving rise to the Customer’s claim in which the Service Level Failure(s) and/or Network Latency occurs. Customer waives any right to Service Credits not requested within this thirty (30) calendar-day period. All performance calculations and determinations of qualifying Service Level Failure(s) and/or Network Latency events and applicable Service Credits will be based solely upon iboss’ records, data, and analysis.

Notwithstanding anything to the contrary: (i) For any Service of one (1) calendar year or longer, in no event will the Service Credits accrued during the annual subscription period exceed, in the aggregate across all events, including both Network Latency and Service Level Failures, the sum of thirty (30) days of pro-rated subscription fees paid by Customer to iboss for all affected Services during the applicable Service Term in which the failure(s) occur; (ii) No Service Credits shall be issued to Customer if the Customer’s Service Term is less than one (1) calendar year; (iii) mailto:accounting@iboss.com

Service Credits will only be issued once validated by iboss and any applicable Service Credit shall be applied to iboss’ or Reseller’s (as applicable) next Service Renewal Invoice of the Customer’s current Service Term.

This SLA provides Customer's sole and exclusive remedies for any Network Latency and Service interruptions, deficiencies, or failures of any kind; provided, however, that Customer may terminate the Agreement for material breach if (i) within a given Month, the affected Service experiences an S1 or S2 Priority Level SLA problem on five

(5) or more separate occasions for a period of two (2) hours or longer; or (ii) Availability is less than 97% in four

(4) or more consecutive Months.

4. Support Services iboss shall use commercially reasonable efforts to provide support via the following methods:

iboss Support Packages Standard Mission Critical

Online Support Center Access Included Included

Knowledge Base Included Included

On-line training, videos, user guides Included Included

Live Support Hours 8am - 8pm ET Monday through Friday1 24x7

Priority Levels SLA Standard Mission Critical

S1 Response Time 2 hrs. 15 mins.

S2 Response Time 4 hrs. 1 hr.

S3 Response Time 24 hrs. 4 hrs.

1Excluding major holidays – Please contact your iboss representative for additional information.

iboss shall respond to support requests according to the following table, which describes the severity level classification for problems and the expected response time for each severity level. iboss shall use commercially reasonable efforts to respond to problems within the time frames set forth above.

Priority Levels SLA Description

S1 Critical production issue that severely impacts Customer’s use of the Service. The situation halts Customer’s business operations and no procedural workaround exists.

S2 Major functionality is impacted or significant performance degradation is experienced. The situation is causing a high impact to portions of Customer’s business operations and no reasonable workaround exists.

S3 There is a partial, non-critical loss of use of the Service with a medium-to-low impact on Customer’s business, but Customer’s business continues to function.

Short-term workaround is available, but not scalable.