MAS - Impression Technology - GS35F158CA

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICELIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

For more information on ordering from Federal Supply Schedules click on the GSA Schedules link www.gsa.gov.

MULTIPLE AWARD SCHEDULE (MAS)

FSC Group: Information Technology FSC/PSC Codes: DA01

CONTRACT NUMBER: GS-35F-158CA

CONTRACT PERIOD: January 29, 2025 - January 28, 2030 Pricelist current through: Mod PO-0030, 5/29/2025

CONTRACTOR:

IMPRESSION TECHNOLOGY, INC.

1777 N California Blvd, Walnut Creek, CA 94596 Tel: (925) 280-0010 Fax: 925-280-0092 www.impression-technology.com

CONTRACT ADMIN:

Kushal Kaleshwari kaleshwari@impression-tech.com 925 280 0010 Ext 309

BUSINESS SIZE:

Small Business

TABLE OF CONTENTS

Customer Information 2

SIN 54151S IT Professional Services

Labor Category Descriptions 5

Appendix A - Maintenance/Support Agreement 7

CUSTOMER INFORMATION (Ordering Guidance)

1a. Special Item Numbers: (All participating in Cooperative Purchasing for State and Local and Disaster Recovery Programs)

SIN 54151S Information Technology Professional Services

Includes IT Professional Services and/or labor categories for database planning and design;

systems analysis, integration, and design; programming, conversion, and implementation support; network services, data/records management, and testing.

records management solution.

SIN 54151 Information Technology Professional Services Software maintenance services create, design, implement, and/or integrate customized changes to software that solve one or more problems and is not included with the price of the software.

Software maintenance services include person-to-person communications regardless of the medium used to communicate telephone support, online technical support, customized support, and/or technical expertise which are charged commercially.

SIN OLM Order-Level Materials OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

1b. Lowest Priced Item: see pricelist

2. Maximum Order:

SIN Maximum Order Threshold

SIN 54151S $500,000

SIN 54151 $500,000

SIN OLM $250,000

3. Minimum Order: $100

4. Geographic Coverage: Continental US (CONUS)

5. Points of Production: 1777 N California Blvd

Walnut Creek, CA 94596

6. Statement on Net Price: Prices shown in pricelist are net (negotiated discount has been applied and the IFF has been added).

7. Quantity Discounts: None

8. Prompt Payment Terms: 1%, 10 Days, Net 30 Days

9. Foreign Items: None

10a. Time of Delivery: To be negotiated between the ordering activity and vendor

10b. Expedited Delivery: Consult with Contractor. To be negotiated between the ordering activity and vendor

10c. Overnight and Two-day Delivery: Consult with Contractor. To be negotiated between the ordering activity and vendor

10d. Urgent Requirements: Consult with Contractor. To be negotiated between the ordering activity and vendor

11. F.O. B Points: FOB Destination for geographic scope of this contract: 48 Contiguous States, AL, HI, PR and DC

12a. Ordering Address: Same as Contractor’s Address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in FAR 8.405-3

13. Payment Address: Same as Contractor’s Address

14. Warranty Provision: Standard Commercial Warranty

15. Export Packing Charges: n/a

16. Terms and conditions of

Government rental, maintenance, and repair: None

17. Terms and conditions of Installation n/a

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices n/a

18b. Terms and conditions for any other services n/a

19. List of service and distribution points n/a

20. List of participating dealers: n/a

21. Preventive Maintenance : n/a

22a. Environmental Attributes: n/a

22b. Section 508 Compliance: As Applicable

23. SAM UEI: RS2ANAWP2A49

24. System for Award (SAM) Registration: SAM Registration valid and current.

IT Professional Services (SIN 54151S)

EQUIVALENCY REQUIREMENTS

Education and experience may be substituted for each other as indicated by the following equivalency requirements:

General educational development credential or vocational degree = high school diploma A.S./A.A. degree = two years general experience B.S./B.A. = six years general experience M.S./M.A. = B.S./B.A. plus four years of general experience Ph.D. = M.S./M.A. plus three years of general experience

Project Manager Minimum/General Experience:

B.S. or B.A. Degree with minimum of 12 years’ experience in IT business consulting and/or technical related environments.

Functional Responsibility:

Senior executive responsible for supervision of IT software development, integration, maintenance projects, and/or automated data capture systems. Must be capable of leading projects that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing automated information and/or data capture systems.

Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all contract support activities. Demonstrates written and oral communication skills. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities. Conducts and participates in project staff meetings and client meetings to resolve issues staff, tools and methods.

Senior Programmer Minimum/General Experience:

B.S. or B.A. Degree with minimum of 8 years’ experience in IT technical network, application and design and development of complex distributed systems experience, supplemented with continuing education courses/technical seminars as required.

Functional Responsibility:

Formulates/defines specifications for complex software programming applications or modifies/maintains complex existing applications. Responsible for overall operating system applications, such as sophisticated file maintenance routines, large data capture networks, computer accounting and advanced mathematical/scientific software packages. Has full technical knowledge of all phases of software systems programming applications including data capture for large data centers.

Responsible for oversight and conduct of activities associated with training and implementation of company's proprietary data capture management systems. Training can be conducted online or on-site at the client location. Responsible for instructing, directing and overseeing the work of other systems programming personnel. Responsible for quality assurance review and evaluation of new and/or existing software products. Acts as project leader for projects with small budgets or limited duration.

Programmer Minimum/General Experience:

B.S. or B.A. Degree with minimum of 6 years’ experience in IT technical network and design and development of complex distributed systems experience, supplemented with continuing education courses/technical seminars as required.

Functional Responsibility:

Formulates/defines specifications for complex software programming applications or modifies/maintains complex existing applications. Responsible for overall operating system applications, such as sophisticated file maintenance routines, large data capture networks, computer accounting and advanced mathematical/scientific software packages. Has full technical knowledge of all phases of software systems programming applications including data capture for large data centers.

Responsible for conduct of activities associated with training and implementation of company's proprietary data capture management systems. Training can be conducted via online or on-site at client location. Responsible for quality assurance review and evaluation of new and/or existing software products. Works under supervision of Senior Programmer for projects with small budgets or limited duration.

Systems Integrator Minimum/General Experience:

B.S. or B.A. Degree with minimum of 8 years’ experience in information systems implementation, change management efforts, security system design or business process redesign.

Functional Responsibility:

Apply strong analytical and technical skills to assist in implementing IT business solutions. Such core skills include application development, business process designs or technology architecture. Tasks include document an organization's business process flows; design, code and test functional components of information systems according to project specifications; identify and document functional requirements; develop project documentation and user training materials according to program specifications, support design, creation and development of systems, policies and designs, conduct user training sessions; produce database extracts; provide technical support to software development teams; and provide status-reporting and work-plan maintenance as required.

APPENDIX A - IMPRESSION TECHNOLOGY

SUPPORT SERVICE AGREEMENT

This SUPPORT SERVICE AGREEMENT (the "Agreement") is entered into and effective as of the

______ day of _________, 200_ (the "Effective Date"), by and between Impression Technology, a California corporation with its principal office located at 1777 N. California Blvd, Suite 240, Walnut Creek, California

94596 ("IMPRESSION"), and __________________, a ______________ corporation with offices located at

____________________________ ("Customer"). Impression Technology and Customer shall be known collectively as the "Parties".

Recitals

A. Whereas Customer utilizes a computer system which includes certain IMPRESSION software as defined herein, and certain covered hardware as identified in this Agreement.

B. Whereas the Customer desires to obtain certain software maintenance support services offered by

IMPRESSION as set forth in this Agreement.

WHEREFORE, the parties hereto agree as follows:

AGREEMENT

1. Definitions. For the purposes of this Agreement, the following terms shall have the meanings set forth herein or elsewhere in the provisions hereof:

1.1 “Confirmed Software Errors” shall mean actual coding errors, failure of software to substantially perform program functions specified in the applicable User Manuals, or errors in the Documentation, any of which are determined by IMPRESSION, in its reasonable discretion, to exist, which error must be repeatable on the customer's system and at IMPRESSION's offices.

1.2 “Delivery” shall mean physical delivery of substantially all equipment and/or software media to

Customer’s premises. Delivery does not imply implementation or acceptance of the program sold under this

Agreement.

1.3 “Documentation” shall mean any and all written or published manual and specifications, instructions or other writings related to equipment and/or software and services hereunder. Documentation does not include program or source code listings.

1.4 “Third-Party Software” means software packages owned by persons or entities other than IMPRESSION.

1.5 “Updates” shall mean revisions to the IMPRESSION software. Updates shall not include new programs or modules marketed separately from the IMPRESSION software. Any and all software Updates provided to

Customer shall be deemed IMPRESSION software as defined herein.

1.6 “User Manual” shall mean that subset of Documentation that contains user instructions for operation of a software program, set of software programs or system hereunder.

1.7 “iCapture" shall mean and referred to the software product designed to automate the data entry of hand-printed information from a variety of forms.

1.8 “IMPRESSION software” shall mean iCapture software product.

2. Term and Termination. The term of this Agreement shall commence on the effective date specified in

Schedule A, attached hereto and incorporated herein by this reference and shall expire one (1) year thereafter.

The maintenance support fees specified in Schedule A, to this Agreement shall only apply during the term of this

3. Fees. The fee to be paid by Customer to IMPRESSION for the initial term of this Agreement and the terms for payment of such fee are specified in Schedule A, attached hereto and are in accordance with the Federal

Acquisition Regulation (FAR) 52.212-4. Payment of said fee(s) is a condition precedent to IMPRESSION’s obligations under this Agreement. Customer shall pay or reimburse IMPRESSION for any sales or use taxes payable in connection with this Agreement.

4. Scope of the Agreement. During the term of this Agreement, as set forth in Schedule A attached hereto, and provided that IMPRESSION's maintenance support fees are current and paid in accordance with the terms of this Agreement as set forth on Schedule A, IMPRESSION agrees to provide Customer with maintenance support of the IMPRESSION software and covered Hardware, as follows:

4.1 Telephone Support. IMPRESSION shall provide support from 08:00 to 18:00 hours, Pacific Standard

Time, Monday through Friday, excluding national holidays. If a support person is not immediately available, one will be assigned and a call back initiated within the timeframes outlined in Schedule A for the Maintenance Level selected by the Customer. The customer shall insure that only personnel trained in operation and use of the IMPRESSION software will contact IMPRESSION for this telephone support.

4.2 Software Error Correction. Customer shall report software errors encountered via telephone, e-mail or directly through our support web site which describes the error, the circumstances under which the error occurred and the severity level of the error or incident. Software errors reported by the Customer shall be promptly investigated by IMPRESSION and, if found to be Confirmed Software Errors, shall be corrected within a reasonable time, depending upon the consequences of the error.

(a) Errors Caused by Negligence of Customer or Change of Programming Scope by Customer. In the event that an error is deemed to be caused by the negligent operations of customer, or if the customer requests a change or enhancement to the programming to be performed by IMPRESSION which is not in the original contract for services to be performed by IMPRESSION and such changes are determined to cause errors or such customer later determines that the changes or enhancements are not what customer desires, such error or resolution to such error shall not be covered by this

Agreement and IMPRESSION will not be responsible to provide support under the terms of this

4.3 Software Updates. From time to time, IMPRESSION will develop Updates to the IMPRESSION software, i.e. 2.1, 2.2, and 2.x, however new major version releases (X.0) will not be covered under this agreement. When, and if such Updates are developed, such Updates will be released and delivered to Customer via CDROM or electronically. Any and all software Updates provided to Customer shall be subject to the same terms and conditions of this Agreement and shall be deemed IMPRESSION software hereunder. If an application subscription fee has been paid, IMPRESSION shall be responsible for provided Third Party software upgrades that have been integrated into iCapture such as scanner drivers, ICR/OCR engine, image processing tools, etc. "Integrated" shall mean IMPRESSION has written software to interface with the Third-Party Software through well-known Application Program Interfaces (API). The customer shall be responsible for the costs of all native system software which will include, but not limited to "shrink-wrapped" software such as the operating system, database software, and system utilities (i.e. Window NT 2000 to XP upgrade; or MS SQL server upgrades). It is required that IMPRESSION approves an upgrade in advance before it is conducted to the system.

4.4 Obligations. IMPRESSION’s obligations under this Agreement DO NOT include the following:

(a) Problems caused by modification of the IMPRESSION software by Customer or any third party.

(Nothing herein shall be deemed to authorize the creation of such modifications.)

(b) Problems caused by the IMPRESSION software not being used in accordance with the

Documentation.

(c) Problems caused by the IMPRESSION software being interfaced with software not indicated as compatible in the Documentation.

(d) Problems caused by malfunctions of Equipment or Third-Party Software, which does not meet the configuration or other requirements specified by IMPRESSION.

(e) Problems caused by environmental factors such as unstable electrical power.

5. Customer Responsibilities. During the term of this Agreement and any extensions or renewal thereof, Customer shall:

5.1 Provide a supervisor, a technical support person, and operators to be trained by IMPRESSION in operation and support of the IMPRESSION software.

5.2 If necessary, the Customer shall provide replacement personnel and make those personnel available for training. The training of replacement personnel shall be at the Customer’s expense either by IMPRESSION at

IMPRESSION’s then task/purchase order rates for training and ordered under a separate order.

5.3 Maintain backup copies of software on all workstations and servers which contain IMPRESSION software or support the operation of the computer system.

5.4 Exercise reasonable care in handling of computer systems equipment and maintain reasonable cleanliness in accordance with systems documentation.

6. Limitations on IMPRESSION's Liability.

IMPRESSION’s liability for damages from any cause of action whatsoever relating to IMPRESSION’s agreement to provide support services shall be limited to the amount paid by the customer for the Support

Services for the applicable year. IMPRESSION’s liability shall be further limited as provided in the applicable Software License Agreement. The foregoing exclusion/limitation of liability shall not apply to

(1) personal injury or death resulting from IMPRESSION’s negligence; (2) for fraud; (3) for any other matter for which liability cannot be excluded by law or (4) express remedies provided under any FAR, GSAR or Schedule 70 solicitation clauses incorporated into the GSA Schedule 70 contract.

7. Assignments. Neither this Agreement nor any of the rights or obligations hereunder may be assigned by

Customer without the prior written consent of IMPRESSION, or by IMPRESSION without the prior written consent of Customer. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns, and no other person shall have any right, benefit or obligation hereunder.

8. Entire Agreement; Amendments and Waivers. This Agreement, together with the underlying GSA Schedule Contract, the Schedule Price List and any applicable GSA Customer Purchase Orders constitutes the entire agreement among the parties pertaining to the subject matter hereof and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written, of the parties with respect thereto. No supplement, amendment, modification or waiver of this Agreement shall be binding unless executed in writing by the party to be bound thereby. This Agreement, however, shall not take precedence over the terms of the underlying GSA Schedule Contract or any specific, negotiated terms on the GSA Customer’s Purchase Order.

No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provision hereof (whether or not similar), nor shall such waiver constitute a continuing waiver, unless otherwise expressly provided.

9. Waiver. The waiver or failure of either party to exercise in any respect any right provided for in this

Agreement shall not be deemed a waiver of any further or future right hereunder.

10. Severability. If any term, provision, condition or covenant of the Agreement is held to be invalid, void or unenforceable under any applicable statute or rule of law, the rest of this Agreement shall remain in full force and effect and shall in no way be affected, impaired or invalidated.

11. Governing Law. The validity, interpretation, and performance of this Agreement shall be controlled and construed under the Federal laws of the United States.

12. Force Majeure. IMPRESSION shall not be responsible for a failure to fulfill its obligations hereunder as a result of natural disaster, war, riot or insurrection, strikes, or other causes beyond its control.

13. General. This Agreement shall be interpreted and governed by the Federal laws of the United States. The waiver or failure of either party to exercise in any respect any right provided for in the Agreement shall not be deemed a waiver of any further or future right hereunder. This Agreement shall be binding on and shall inure to the benefit of the heirs, executors, administrators, successors, and assigns of the parties hereto.

However, nothing in this paragraph shall be construed as a consent to any assignment of this Agreement.