MAS - Syndicus, Inc. - GS35F127DA

GENERAL SERVICES ADMINISTRATION FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

CONTRACT NUMBER: GS-35F-127DA

CONTRACT PERIOD: February 1, 2016 – January 31, 2026

CONTRACTOR: Syndicus/NACON Incorporated 418 Third St.

Annapolis, MD 21403 Tel: 443-336-1826 Fax: 888-800-1524 Web: www.syndicusinc.com

CONTRACTOR’S POINT OF CONTACT FOR CONTRACT ADMINISTRATION:

Courtney McNees Director, Corporate Services 418 Third St.

Annapolis, MD 21403 Tel: 978-726-5660 Fax: 888-800-1524 E-mail: Courtney.mcnees@syndicusinc.com BUSINESS SIZE: Small Business

PRICELIST CURRENT THROUGH: Modification PO-0022 dated 4.01.2022 For more information on ordering from this Federal Supply Schedule contract, please visit: www.gsa.gov/schedules

CONTRACTOR INFORMATION

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH AWARDED SIN:

Starts on Page 4-9

1c. HOURLY RATES (Services only): Starts on Page 4

2. MAXIMUM ORDER THRESHOLD:

NOTE TO ORDERING ACTIVITIES: If the best value selection places your order over the applicable Maximum Order Threshold, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the Contactor for a better price. The Contractor may (1) offer a new price for this requirement, (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER THRESHOLD: $100.00

4. GEOGRAPHIC COVERAGE: Domestic delivery

5. POINT(S) OF PRODUCTION: Annapolis, Maryland

6. DISCOUNT FROM BEST MARKET RATE: GSA Net Prices can be found in Pricing Matrixes (below). Negotiated discounts have been applied and the Industrial Funding Fee has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: Net 30

9. FOREIGN ITEMS: None

10a. TIME OF DELIVERY: Determined at task level

10b. EXPEDITED DELIVERY: Determined at task level

10c. OVERNIGHT AND 2-DAY DELIVERY: Determined at task level.

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the Contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Syndicus Incorporated., 418 Third St., Annapolis, MD 21403

12b. ORDERING PROCEDURES: Ordering Activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (www.fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: Syndicus, Incorporated, 418 Third St., Annapolis, MD 21403

14. WARRANTY PROVISION: Standard Commercial

15. EXPORT PACKING CHARGES: None

16. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

None

17. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): Not Applicable

18a. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Not Applicable

18b. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): Not Applicable

19. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): Not Applicable

18. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Not Applicable

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): Not Applicable

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. SECTION 508 COMPLIANCE FOR ELECTRONIC AND INFORMATION TECHNOLOGY (EIT): If applicable: N/A

23. SAM UNIQUE IDENTIFER NUMBER: LJHZTKJ8EFB1

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an active registration in the System for Award Management (SAM) database.

SIN

GSA SERVICE

(e.g. Labor Category/Task)

UNIT OF ISSUE

(e.g. Hour, Task, or Sq ft)

GSA Rate w/ IFF Feb 1, 2021 –Jan 31,

Level 2

Hour $ 105.75

54151HEAL

Healthcare Cyber Instructor (Networks) Level 2

Hour $ 105.75

$ 124.10

Healthcare Cyber Instructor (Security) Level 2

Hour $ 124.10

(Windows) Level 1

$ 156.58

Healthcare Cyber Instructor (Windows) Level 1

$ 156.58

54151S Cyber Instructor (Wireless and Mobile Technologies) Level 2

$ 116.79

Healthcare Cyber Instructor (Wireless and Mobile

$ 116.79

Control Specialist

$ 88.73

Healthcare Document Control Specialist

Hour $ 88.73

Hour $ 104.39

$ 104.39

SIN

GSA SERVICE

(e.g. Labor Category/Task)

UNIT OF ISSUE

(e.g. Hour, Task, or Sq ft)

GSA Rate w/ IFF Feb 1, 2021 –Jan 31,

Level 2

$ 105.75

Healthcare Cyber Instructor (Networks) Level 2

Hour $ 105.75

$ 124.10

Healthcare Cyber Instructor (Security) Level 2

Hour $ 124.10

(Windows) Level 1

$ 156.58

Healthcare Cyber Instructor (Windows) Level 1

$ 156.58

Cyber Instructor (Wireless and Mobile

$ 116.79

Healthcare Cyber Instructor (Wireless and Mobile

$ 116.79

Control Specialist

$ 88.73

Healthcare Document Control Specialist

Hour $ 88.73

Hour $ 104.39

$ 104.39

Hour $ 44.92

Hour $ 44.92

Engineer

$ 130.48

Healthcare Infrastructure Qualification Engineer

Hour $ 130.48

54151S

IS Analyst

Hour $ 52.22

Hour $ 52.22

54151S

IT Consultant

Hour $ 54.70

Hour $ 54.70

Hour $ 57.41

Developer

Hour $ 57.41

Hour $ 41.75

Administrator

Hour $ 41.75

Hour $ 93.95

Test Engineer

Hour $ 93.95

54151S

Project Director

Hour $ 161.80

Hour $ 161.80

54151S

Project Manager

Hour $ 99.17

$ 99.17

Analyst

Hour $ 182.68

Plant Operations Analyst

Hour $ 182.68

Hour $ 222.70

Consultant

Hour $ 222.70

Engineer/Softwa re Developer

$ 153.14

Healthcare Senior Engineer/Softwa re Developer

Hour $ 153.14

Hour $ 104.39

Manager

Hour $ 104.39

(SME)

$ 130.48

Healthcare Project Lead Infrastructure (SME)

Hour $ 130.48

54151S

Software Testing

Hour $ 27.98

Hour $ 27.98

Developer

$ 78.29

Healthcare Standard Validation Developer

Hour $ 78.29

54151S

Systems Support

Hour $ 55.39

Hour $ 55.39

$ 67.85

Analyst

Hour $ 67.85

Hour $ 58.62

Project Manager

Hour $ 58.62

Hour $ 75.21

System Administrator

Hour $ 75.21

Hour $ 130.48

Specialist

Hour $ 130.48

Validation (V&V) Engineer

$ 83.51

Healthcare Verification & Validation (V&V) Engineer

$ 83.51

Video Conference Support Specialist

$ 57.41

Healthcare Video Conference Support Specialist

$ 57.41

Hour $ 75.21

Administrator

Hour $ 75.21

Hour $ 88.73

$ 88.73

54151S and 54151HEAL Labor Category Descriptions

OFFERED LABOR CATEGORY

EDUCATIONAL REQUIREMENTS

MINIMUM

YEARS OF EXPERIENCE

FUNCTIONAL RESPONSIBILITY

Cyber Instructor (Networks) Level 2

Bachelor's Degree

4 years

The Cyber Instructor, Networks, develops training material to meet Government identified training standards and ensures network area training material is integrated and supports related topic area training materials. This person also conducts content review based on student evaluations and provides recommendations for training material revisions; Performs tasks and skill analysis of training requirements to develop learning objectives within training materials; Interacts with training developers, curriculum managers and mission customers to assist with design and implementation of a total training package.

Healthcare Cyber Instructor (Networks) Level 2

The Cyber Instructor, Networks, develops healthcare training material to meet Government identified training standards and ensures network area training material is integrated and supports related topic area training materials. This person also conducts content review based on student evaluations and provides recommendations for training material revisions; Performs tasks and skill analysis of training requirements to develop learning objectives within training materials; Interacts with training developers, curriculum managers and mission customers to assist with design and implementation of a total training package.

Cyber Instructor (Security) Level 2

The Cyber Instructor, Security, develops training material to meet Government identified training standards and security training material is integrated and supports related topic area materials. This person also conducts content review based on student evaluations and provides recommendations for training material revisions; Performs tasks and skill analysis of training requirements to develop learning objectives within training materials; Interacts with training developers, curriculum managers and mission customers to assist with design and implementation of a total training package. The work includes writing software programs that demonstrate proper cyber security practices.

MINIMUM YEARS OF

EXPERIENCE

Healthcare Cyber Instructor (Security) Level 2

The Cyber Instructor, Security, develops healthcare training material to meet Government identified training standards and security training material is integrated and supports related topic area materials. This person also conducts content review based on student evaluations and provides recommendations for training material revisions; Performs tasks and skill analysis of healthcare training requirements to develop learning objectives within training materials; Interacts with training developers, curriculum managers and mission customers to assist with design and implementation of a total training package. The work includes writing software programs that demonstrate proper healthcare cyber security practices.

Cyber Instructor (Windows) Level 1

Associate's Degree

2 years

The Cyber Instructor, Windows, writes software programs to use in a classroom environment to demonstrate cyber security. Prepares and presents cyber-based instruction to students with regard to IT security within the Windows operating system environment. The cyber instructor helps students by conducting role plays and other connection exercises that simulate the correct IT operations for cyber security.

Healthcare Cyber Instructor (Windows) Level 1

The Cyber Instructor, Windows, writes healthcare software programs to use in a classroom environment to demonstrate cyber security.

Prepares and presents cyber-based instruction to students with regard to IT security within the Windows operating system environment. The cyber instructor helps students by conducting role plays and other connection exercises that simulate the correct IT operations for healthcare cyber security.

MINIMUM YEARS OF

Cyber Instructor (Wireless and Mobile Technologies) Level 2

The Cyber Instructor, Wireless and Mobile Technology, develops training material to meet Government identified training standards and wireless and mobile technology training material is integrated and supports related topic area materials. This person also conducts content review based on student evaluations and provides recommendations for training material revisions; Performs tasks and skill analysis of training requirements to develop learning objectives within training materials; Interacts with training developers, curriculum managers and mission customers to assist with design and implementation of a total training package.This work includes writing software programs that demonstrate proper cyber security practices.

Healthcare Cyber Instructor (Wireless and Mobile Technologies) Level 2

The Cyber Instructor, Wireless and Mobile Technology, develops healthcare training material to meet Government identified training standards and wireless and mobile technology training material is integrated and supports related topic area materials. This person also conducts content review based on student evaluations and provides recommendations for training material revisions; Performs tasks and skill analysis of healthcare training requirements to develop learning objectives within training materials; Interacts with training developers, curriculum managers and mission customers to assist with design and implementation of a total training package.This work includes writing software programs that demonstrate proper healthcare cyber security practices.

Document Control Specialist

The Document Control Specialist receives and logs Computer System Validation (CSV) documents in order to mentor and review documents with the IT users. This person enters the activities into the document configuration control summary, compiles monthly metrics, files documentation into the IT, auditing, CSV tracker to ensure completeness and accuracy. This person ensures letters of transmission have been closed out in the log books, and assures document change controls are entered into the change control logs that manager the over computer system validation.

MINIMUM YEARS OF

Healthcare Document Control Specialist

The Document Control Specialist receives and logs healthcare Computer System Validation (CSV) documents in order to mentor and review documents with the IT users. This person enters the activities into the document configuration control summary, compiles monthly metrics, files documentation into the IT, auditing, CSV tracker to ensure completeness and accuracy. This person ensures letters of transmission have been closed out in the log books, and assures document change controls are entered into the change control logs that manager the over computer healthcare system validation.

GLP Lead Analyst

5 years

The Good Laboratory Practices (GLP) Lead Analyst reviews the entire software system, checks the code, fixes the software, redesigns the software system, and then tests the software before implementing the enhancements. Once the enhanced laboratory IT system has been integrated into the overall lab environment, the GLP Lead Analyst trains the operators of the lab equipment and its related IT systems. This training includes the review of all standard operating procedures (SOP) that govern the Lab IT Systems.

Healthcare GLP Lead Analyst

The Good Laboratory Practices (GLP) Lead Analyst reviews the entire healthcare software system, checks the code, fixes the software, redesigns the software system, and then tests the software before implementing the enhancements. Once the enhanced laboratory IT system has been integrated into the overall lab environment, the GLP Lead Analyst trains the operators of the lab equipment and its related IT systems. This training includes the review of all standard operating procedures (SOP) that govern the Lab IT Systems.

Help Desk Analyst

3 years

The Help Desk Analyst responds to users who make IT service requests to resolve their IT issues. The Help Desk Analyst contacts IT users, determines the IT technical options and requirements, resolves the issue and works with the user to answer IT questions or to handle any objections. Once the service request has been completed, the Help Desk Analyst returns the service request summary to the project manager.

MINIMUM YEARS OF

Healthcare Help Desk Analyst

The Help Desk Analyst responds to users who make IT healthcare service requests to resolve their IT issues. The Help Desk Analyst contacts IT users, determines the IT technical options and requirements, resolves the issue and works with the user to answer IT healthcare questions or to handle any objections. Once the service request has been completed, the Help Desk Analyst returns the service request summary to the project manager.

Infrastructure Qualification Engineer

7 years

The Infrastructure Qualification Engineer is responsible for supporting the network, VMWare, monitoring and storing virtual environments. This person also solves issues and develops proactive methods to support global business infrastructure for Intralinks. The Infrastructure Qualification Engineer also provides overview of the global team working on network infrastructure, routers, firewalls and switches in a VMWare environment including virtual storage, monitoring tools and security compliance and remediation.

Healthcare Infrastructure Qualification Engineer

The healthcare Infrastructure Qualification Engineer is responsible for supporting the network, VMWare, monitoring and storing virtual healthcare environments. This person also solves issues and develops proactive methods to support global business infrastructure for Intralinks. The Infrastructure Qualification Engineer also provides overview of the global team working on network infrastructure, routers, firewalls and switches in a VMWare environment including virtual storage, monitoring tools and security compliance and remediation.

IS Analyst

The IS Analyst supports high profile projects and processes Lotus Notes applications.

Healthcare IS Analyst

The healthcare IS Analyst supports high profile IT healthcare projects and processes Lotus Notes applications.

MINIMUM YEARS OF

IT Consultant

8 years

The IT Consultant installs, configures, tests and supports IT related web servers. These servers contain various software applications in a Windows environment. In addition, the IT Consultant installs, configures and tests software tools such as Tomcat, .Net framework and WebSphere that run on IT application servers. This person identifies and solves server problems by finding the IT resolution. Must be able to document IT findings and transfer IT knowledge to other IT team members.

Healthcare IT Consultant

The healthcare IT Consultant installs, configures, tests and supports IT and healthcare related web servers. These servers contain various software applications in a Windows environment. In addition, the IT Consultant installs, configures and tests software tools such as Tomcat, .Net framework and WebSphere that run on IT application servers. This person identifies and solves server problems by finding the IT resolution. Must be able to document IT findings and transfer IT knowledge to other IT team members.

Junior .NET Developer

1 years

The Junior .Net Developer participates in all software development activities such as research, design, development and maintenance of the web- based system. This person also performs complex development tasks involving large SQL Server databases and supporting dependent applications and maintenance efforts.

Healthcare Junior .NET Developer

1 years

The healthcare Junior .Net Developer participates in all healthcare software development activities such as research, design, development and maintenance of the web-based system. This person also performs complex development tasks involving large SQL Server databases and supporting dependent healthcare applications and maintenance efforts.

MINIMUM YEARS OF

MS Windows Administrator

6+ years

The MS Windows Administrator installs, configures, maintains, and upgrades Microsoft Windows server operating systems. This person recognizes and troubleshoots problems with all versions of Microsoft Windows server Operating Systems and server hardware; establishes and documents standards and procedures using a wide array of Microsoft troubleshooting techniques and Microsoft Office products.

Healthcare MS Windows Administrator

6+ years

The healthcare MS Windows Administrator installs, configures, maintains, and upgrades Microsoft Windows server healthcare operating systems. This person recognizes and troubleshoots problems with all versions of Microsoft Windows server Operating Systems and server hardware; establishes and documents standards and procedures using a wide array of Microsoft troubleshooting techniques and Microsoft Office products.

Pharmaceutical Test Engineer

The Pharmaceutical Test Engineer uses a Scrum framework with an agile development process to develop multiple releases per year.

Healthcare Pharmaceutical Test Engineer

The healthcare Pharmaceutical Test Engineer uses a Scrum framework with an agile development process to develop multiple releases per year.

Project Director

10 years

The Project Director establishes the program management office by complying with contractual IT and task specific requirements established by the government agency. They also act as a liaison with government agencies to manage the overall IT project.

Healthcare Project Director

The healthcare Project Director establishes the healthcare program management office by complying with contractual IT and task specific requirements established by the government agency. They also act as a liaison with government agencies to manage the overall IT healthcare project.

MINIMUM YEARS OF

Project Manager

5+ years

The Project Manager reviews all technical and IT requirements of the project, establishes work plans to complete the technical work, assigns each task to appropriate team members, and reviews and approves work prior to submitting as a part of the overall set of IT project deliverables.

Healthcare Project Manager

5+ years

The healthcare Project Manager reviews all technical, healthcare and IT requirements of the project, establishes work plans to complete the technical healthcare work, assigns each task to appropriate team members, and reviews and approves work prior to submitting as a part of the overall set of healthcare IT project deliverables.

SAP Plant Operations Analyst

The SAP Plant Operations Analyst reviews SAP software modules including preventative maintenance (PM) and Managed Maintenance (MM) as well as the software calibration modules within SAP. This person brings pharmaceutical/biotechnology industry knowledge and supervisory capabilities to work with quality control and quality assurance. Experience working through the problems associated with the implementation of SAP’s PM Master Data fields on business processes and the ability to assist with the definition of Good Manufacturing Practices (GMP) relevancy for those IT related data fields.

Healthcare SAP Plant Operations Analyst

The healthcare SAP Plant Operations Analyst reviews healthcare SAP software modules including preventative maintenance (PM) and Managed Maintenance (MM) as well as the healthcare software calibration modules within SAP. This person brings pharmaceutical/biotechnology industry knowledge and supervisory capabilities to work with quality control and quality assurance. Experience working through the problems associated with the implementation of SAP’s PM Master Data fields on business processes and the ability to assist with the definition of Good Manufacturing Practices (GMP) relevancy for those IT related data fields.

MINIMUM YEARS OF

Security Consultant

Relevant Professional Certifications

The Security Consultant Assesses, advises, designs and/or implements best IT security solutions for an organization's needs. This work includes enterprise wide review of a company's IT security, penetration tests and provides an IT security audit recommendations report.

Healthcare Security Consultant

Relevant Professional Certifications

The healthcare Security Consultant Assesses, advises, designs and/or implements best healthcare IT security solutions for an organization's needs. This work includes enterprise wide review of a company's IT security, penetration tests and provides an IT security audit recommendations report.

Senior Engineer/Software Developer

The Senior Engineer/Software Developer develops code for software systems. This person designs and develops software systems using program languages such as C/C++, Java, and various assembly languages.

Healthcare Senior Engineer/Software Developer

The healthcare Senior Engineer/Software Developer develops code for healthcare software systems. This person designs and develops software systems using program languages such as C/C++, Java, and various assembly languages.

Senior Project Manager

The Senior Project Manager (PM) assists in the execution of tasks identified by a cross functional Quality System Element (QSE). These QSE teams are responsible for managing and executing all process and remediation projects at the Site. The Senior PM serves as a single point of contact at the site to assist the teams in coordinating activities to meet IT project deliverables while complying with the site's production needs. This includes guiding the QSE teams toward the successful and on-time delivery of the Consent Decree Work plan.

MINIMUM YEARS OF

Healthcare Senior Project Manager

The healthcare Senior Project Manager (PM) assists in the execution of tasks identified by a cross functional Quality System Element (QSE) for healthcare IT systems. These QSE teams are responsible for managing and executing all process and remediation projects at the Site. The Senior PM serves as a single point of contact at the site to assist the teams in coordinating activities to meet IT healthcare project deliverables while complying with the site's production needs. This includes guiding the QSE teams toward the successful and on-time delivery of the Consent Decree Work plan.

Project Lead Infrastructure (SME)

The Project Leader for Infrastructure (SME) works with engineering and IT technicians to launch new products. This person interacts with various disciplines across the company to ensure that the IT hardware and software is implemented and validated correctly.

Healthcare Project Lead Infrastructure (SME)

The healthcare Project Leader for Infrastructure (SME) works with engineering and IT technicians to launch new healthcare ITproducts. This person interacts with various disciplines across the company to ensure that the IT hardware and software is implemented and validated correctly.

Software Testing

1 year

The Software Tester works with engineering and technician teams to launch new products and also interacts with various disciplines as part of other project teams.

Healthcare Software Testing

1 year

The healthcare Software Tester works with engineering and technician teams to launch new products and also interacts with various disciplines as part of other project teams.

MINIMUM YEARS OF

Standard Validation Developer

The Standard Validation Developer documents the IT requirements for these relevant Life Sciences (LFSC) computer systems. The computer system validation documents include: user requirements specifications, electronic and electronic signatures (ERES), computer system validation (CSV) assessments, computer system validation plans, configuration design specifications, test plans, operational qualifications (OQ), installation qualification (IQ) and performance qualification (PQ). Also, this person creates the requirements trace matrix and the computer system validation reports. Finally, the standard validation developer creates standard operating procedures for IT usage and overall system administration.

Healthcare Standard Validation Developer

The healthcare Standard Validation Developer documents the IT requirements for these relevant healthcare Life Sciences (LFSC) computer systems. The computer system validation documents include: user requirements specifications, electronic and electronic signatures (ERES), computer system validation (CSV) assessments, computer system validation plans, configuration design specifications, test plans, operational qualifications (OQ), installation qualification (IQ) and performance qualification (PQ). Also, this person creates the healthcare requirements trace matrix and the computer system validation reports. Finally, the standard validation developer creates standard operating procedures for IT usage and overall system administration.

MINIMUM YEARS OF

Systems Support

"The Systems Support candidate provides user support, troubleshoots, and issues tracking and software documentation for research and development (R&D) hardware and software in IT laboratory environments and also:

· Possesses the ability to work within a Research & Development organization by providing ongoing support of laboratory software applications. The candidate assists with R&D software and hardware deployments with standard and non-standard operating systems & hardware configurations with networking communications; Partners with researchers, the Company IT community, and external vendors to clarify requirements and recommend solutions.

· Works with scientists to specify and order specialized PC hardware and software as needed for new scientific instrumentation being acquired.

· Understands the configurations of firewalls, VPNs, and routing protocols, and working with the networking team to set up the necessary configurations; Supports networked laboratory computers / instruments and troubleshoot connections as needed; Ensures continuous monitoring of all laboratory data operations.

· Implements backup procedures and restores activities for the laboratory environment for short and long term retention of instrument data; Supports the laboratory PC sign-on facility that has been set up so that all data is stored centrally.

· Supports and troubleshoots barcode scanners and label printers.

· Works closely with researchers to support GLP related activities, validation requirements, and maintain GLP-related documentation.

MINIMUM YEARS OF

Healthcare Systems Support

The healthcare Systems Support candidate provides user support, troubleshoots, and issues tracking and software documentation for healthcare research and development (R&D) hardware and software in IT laboratory environments and also:

· Possesses the ability to work within a Research & Development organization by providing ongoing support of laboratory software applications. The candidate assists with R&D software and hardware deployments with standard and non-standard operating systems & hardware configurations with networking communications; Partners with researchers, the Company IT community, and external vendors to clarify requirements and recommend solutions.

· Works with healthcare scientists to specify and order specialized PC hardware and software as needed for new scientific instrumentation being acquired.

· Understands the configurations of firewalls, VPNs, and routing protocols, and working with the networking team to set up the necessary configurations; Supports networked laboratory computers / instruments and troubleshoot connections as needed; Ensures continuous monitoring of all laboratory data operations.

· Implements backup procedures and restores activities for the laboratory environment for short and long term retention of instrument data; Supports the laboratory PC sign-on facility that has been set up so that all data is stored centrally.

· Supports and troubleshoots barcode scanners and label printers.

· Works closely with researchers to support GLP related activities, validation requirements, and maintain GLP-related documentation.

Technical Analyst

The Technical Analyst takes business requirements and creates IT technical solutions necessary to satisfy the business. This work includes business analysis, technical analysis, IT solution design, programming, testing and implementation to complete the scope of each IT project.

MINIMUM YEARS OF

Healthcare Technical Analyst

The healthcare Technical Analyst takes business requirements and creates IT technical solutions necessary to satisfy the business. This work includes business analysis, technical analysis, healthcare IT solution design, programming, testing and implementation to complete the scope of each healthcare IT project.

Technical Project Manager

The Technical Project Manager is the IT liaison between the business representatives and the IT project team. This person works with IT infrastructure, networks, and software applications. The main responsibility of the Technical Project Manager is to focus on the IT aspect of the overall process, including: IT infrastructure, network, software implementation, user comments and requests for changes, management of IT costs as pertains to statements of work, and overall adherence to standard operating procedures (SOP).

Healthcare Technical Project Manager

The healthcare Technical Project Manager is the IT liaison between the business representatives and the IT project team. This person works with IT infrastructure, networks, and software applications. The main responsibility of the Technical Project Manager is to focus on the IT aspect of the overall process, including: IT infrastructure, network, software implementation, user comments and requests for changes, management of IT costs as pertains to statements of work, and overall adherence to standard operating procedures (SOP).

Unix System Administrator

5 Years

The Unix System Administrator maintains Red hat Linux servers and UNIX (AIX P-Series and HMCs, HP-UX). This person handles operating system support including security, configuration, software updates, system diagnosis, debugging, tuning, advanced troubleshooting, creating, modifying and deleting users and groups, creating and expanding file systems using LVM and fdisk, system backup and recovery, etc. The Unix System Administrator works with Intel server based virtualization, specifically VMWare and manages storage (NAS / SAN, backups).

MINIMUM YEARS OF

Healthcare Unix System Administrator

5 Years

The healthcare Unix System Administrator maintains Red hat Linux servers and UNIX (AIX P-Series and HMCs, HP-UX). This person handles healthcare operating system support including security, configuration, software updates, system diagnosis, debugging, tuning, advanced troubleshooting, creating, modifying and deleting users and groups, creating and expanding file systems using LVM and fdisk, system backup and recovery, etc. The Unix System Administrator works with Intel server based virtualization, specifically VMWare and manages storage (NAS / SAN, backups).

Validation Specialist

The Validation Specialist works with Consent Decree Validation teams to develop required documentation in support of the Consent Decree Work plans; develops all applicable documents for Computer System Validation (CSV) remediation per company's standards, and works with the site engineering, CSV assessors, and auditors to identify, assess, and remediate legacy automation systems. This person develops standard templates to ensure effective and efficient CSV program, works with Consent Decree Validation (Facilities, Utilities and Equipment) teams to develop common documents that can be used for equipment qualifications that include CSV, and assists in maintaining manufacturing systems in a validated state as they relate to CSV automation systems.

Healthcare Validation Specialist

The healthcare Validation Specialist works with Consent Decree Validation teams to develop required documentation in support of the Consent Decree Work plans; develops all applicable documents for Computer System Validation (CSV) remediation per company's standards, and works with the site engineering, CSV assessors, and auditors to identify, assess, and remediate legacy automation systems. This person develops standard templates to ensure effective and efficient CSV program, works with Consent Decree Validation (Facilities, Utilities and Equipment) teams to develop common documents that can be used for equipment qualifications that include CSV, and assists in maintaining manufacturing systems in a validated state as they relate to CSV automation systems.

MINIMUM YEARS OF

Verification & Validation (V&V) Engineer

The Verification & Validation (V&V) Engineer is a member of the IT team who drafts IT verification strategy, creates robust software application test cases, tests IT infrastructure, and executes IT software test cases for new products.

Healthcare Verification & Validation (V&V) Engineer

The healthcare Verification & Validation (V&V) Engineer is a member of the IT team who drafts IT verification strategy, creates robust healthcare software application test cases, tests IT infrastructure, and executes IT software test cases for new products.

Video Conference Support Specialist

The Video Conference Support Specialist supports the day-to-day operations and maintains the IP based video conference infrastructure, endpoints, video streaming products and other AV related room technology at company sites. This person also schedules video conferences, troubleshoots video conferences, and provides on-site technical support during video conference meeting. The Video Conference Support Specialist also supports and maintains conference rooms and auditorium displays and audio and sound systems.

Healthcare Video Conference Support Specialist

The healthcare Video Conference Support Specialist supports the day-to-day operations and maintains the IP based video conference infrastructure, endpoints, video streaming products and other AV related room technology at company sites. This person also schedules healthcare video conferences, troubleshoots video conferences, and provides on-site technical support during video conference meeting. The healthcare Video Conference Support Specialist also supports and maintains conference rooms and auditorium displays and audio and sound systems.

VMWare Administrator

VCP

certification

The VMWare Administrator supports daily operations, continued advancement of the associated technologies, and project management pertaining to our VMWare Virtual and Cloud infrastructure.

MINIMUM YEARS OF

Healthcare VMWare Administrator

VCP

certification

The healthcare VMWare Administrator supports daily operations, continued advancement of the associated technologies, and project management pertaining to our VMWare Virtual and Cloud infrastructure.

Sr. Maximo SME

The Sr. Maximo SME captures IT users functional requirements using software development lifecycle (SDLC) and agile methodologies. The Sr. Maximo SME designs changes to the application, conducts unit acceptance testing to ensure the new system operates effectively and provides IT user training with regard to the upgraded Maximo system.

Healthcare Sr. Maximo SME

The healthcare Sr. Maximo SME captures healthcare IT users functional requirements using software development lifecycle (SDLC) and agile methodologies. The Sr. Maximo SME designs changes to the application, conducts unit acceptance testing to ensure the new system operates effectively and provides IT user training with regard to the upgraded Maximo system.

GSA Pricing Annual Product Descriptions

VirtualOnDemand® Learning Management System

Description The VirtualOnDemand® Learning Management System (LMS) is a cost effective, secure, and mobile-friendly training platform with no cap on total users. Developed using specifications from the U.S. military, your training content can be deployed anywhere, anytime. The LMS supports live, instructor-led, and asynchronous learning modes. Ready to go upon installation, the LMS is 508-compliant and supports SCORM conformant courseware. VirtualOnDemand® can integrate into most existing classrooms or serve as the primary training platform. In addition, it can readily plug into the VirtualOnDemand® Cyber Range creating a hands-on computer lab. The VirtualOnDemand® software baseline is compliant with NIST risk management framework security needs and is a business/mission facilitator. With an extensive list of features and functions, the Syndicus NACON staff stand ready to implement and address all your LMS needs.

Requirements

1. Reliable, broadband Internet connection

2. Modern browser Features and Functions Unlimited users – The subscription allows for unlimited total users; there is no cap on the total number of users who can register and take training.

Mobile-optimized – Designed with the mobile-first principle, the training content and interface adapt to any viewport width and device orientation, whether smartphone, tablet, laptop, or desktop.

Secure baseline – Developed using specifications from the United States military, the software baseline is compliant with the NIST risk management framework guidelines.

SCORM conformant – Upload your SCORM-conformant training content to integrate and accelerate training programs.

Supports Learning Tools Interoperability (LTI) – Seamlessly integrate the LMS with other cloud-based applications and platforms for a secure and thorough learning experience.

Learning modes – Asynchronous (self-paced) and Synchronous (instructor-led). Registrar and Instructor Consoles allow for assignment of students and instructors to a specific, time-based course sessions to allow for synchronous instructor-led training or use as a completely automated self-paced classroom.

Certificates – Automatic issuance according to your design template.

Configurable security features – Features can be configured based on needs, such as registration options, password requirements, and account validation methods.

Configurable interface – LMS interface can be configured to align with customer branding guidelines, such as logo placement, font usage, and color scheme.

Extensive course management options – GUI allows management of course and lesson details, such as publication status and prerequisites.

Online content authoring – Create HTML-based course content and training resources using a powerful WYSIWYG editor (drag and drop images, document upload, text formatting, etc.).

Single sign-on – Ability to integrate with third party tools to allow for single sign-on between systems.

Assessment engine – Robust assessment system that allows for creation of varied testing scenarios (e.g., essay, multiple choice, true/false) and scoring options (pass/fail, percentage), as well as timed tests.

Feedback and help desk features – Users can communicate with administrators through feedback and help forms. Submitted tickets are logged in a feedback ticket GUI.

User groups – User groups can be created and assigned, providing the ability to limit or allow access to specific site functions.

Student record GUI – Students can view course completion status, review test performance and view/print certificates.

Reporting interface – Reporting GUI provides system performance and classroom metrics, such as server utilization and course completion times.

VirtualOnDemand® Cyber Range Description The VirtualOnDemand® Cyber Range enables student interaction, system administration and resource provisioning of virtual machine environments such as applications, software, hardware (physical and virtual), databases, operating systems, and even networks, all through a modern browser. This browser-based platform allows for hands-on training in a private cloud and the ability to develop practical exercises that reduce administrative costs while increasing skills and content retention. VirtualOnDemand®’s persistent training environments operationalize schoolhouses by tailoring training for both the individual and collective experience.

Requirements

1. Reliable broadband Internet connection

2. Modern browser Deployment Options

1. Cloud-based – Lease space on Syndicus NACON’s secure private cloud, capable of supporting the CPU, memory, and hard drive space to accommodate your subscription tier.

2. Standalone – For deployments that require accreditation or require access via non-commercial networks, work with Syndicus NACON to spec your own hardware enclave to support your subscription tier.

Features and Functions

· Network Isolation – Malware, applications, and devices are isolated from production environments while having the ability to interact with them.

· Browser Based – Access complex networks and programs in any modern browser. No additional software required.

· Shoulder Surfing – Instructors can view and interact with a student's virtual machine in real-time.

· Instructor Sharing – Instructors can share their virtual machines to students in view-only or full-access modes.

· Hardware Interfacing – Virtual machines can be configured to connect and interact with physical and virtual hardware.

· Private Cloud – Users can have multiple virtual machines running simultaneously or share their scenario in a group activity.

· Scenario Builder – Ability to simulate complex network-based exercises using built-in GUI.

· Automatic Housekeeping – Automatic, unattended provisioning and booting of the virtual machine.

· Persistence – Users can save an instance of the network so it can be accessed later.

· Learning Management System Integration – Integration with industry leaders such as SumTotal, Moodle, Blackboard, and the VirtualOnDemand® LMS.

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