MAS - Acuity Systems, LLC - GS35F114CA

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Multiple Award Schedule

CONTRACT NUMBER: GS-35F-114CA

CONTRACT PERIOD: December 17, 2024 – December 16, 2029

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at:

http://fss.gsa.gov/.

CONTRACTOR: Acuity Systems LLC

11911 Freedom Drive, Suite 650 Reston, VA 20190 Phone number: 703-944-9500 Fax number: 703-783-8478 E-Mail: pshulman@acuitys.com Website: www.acuitys.com

CONTRACTOR’S ADMINISTRATION SOURCE: Paul Shulman, CEO

11911 Freedom Drive, Suite 650 Reston, VA 20190 Phone number: 703-944-9500 Fax number: 703-783-8478 E-Mail: pshulman@acuitys.com

BUSINESS SIZE: Small Business

Price list current as of Modification PA-0028 effective October 22, 2024 http://www.gsaadvantage.gov/ http://fss.gsa.gov/ mailto:pshulman@acuitys.com http://www.acuitys.com/ mailto:pshulman@acuitys.com

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)/NAICS

NAICS DESCRIPTION

54151S Information Technology Professional Services

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one)

SIN Labor Category Per Hour 54151S IT Help Desk Specialist I $57.20

1c. HOURLY RATES (Services only):

See pages 4-24 for labor category descriptions and hourly rates.

2. MAXIMUM ORDER*: $500,000 per 54151S and $500,000 per order

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic, 50 states, Washington, DC, Puerto Rico, US Territories

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA

Pricelist. The negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: Net 30

9. FOREIGN ITEMS: None

10a. TIME OF DELIVERY: 30 Days

10b. EXPEDITED DELIVERY: Contact Contractor

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

10d. URGENT REQUIRMENTS: Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Same as contractor

12b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in

Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: Same as contractor

14. WARRANTY PROVISION: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. Section 508 Compliance for Electronic and Information Technology (EIT): Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): http://www.acuitys.com/

The EIT standard can be found at: www.Section508.gov/.

23. UEI: GCW2JMPYKQ33

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE: Contractor has an Active Registration in the SAM database.

http://www.acuitys.com/ http://www.section508.gov/

Acuity Systems GSA MAS Labor Category Descriptions Labor Category Description

Business Analyst I Minimum/General Experience: None.

Functional Responsibility: Leverages deep analytical and technical expertise to support the design, implementation, and optimization of IT-driven business solutions. Key responsibilities include analyzing and documenting business process workflows, conducting detailed business process analysis and re-engineering, and gathering, documenting, and developing comprehensive business and functional requirements. The role also involves configuring and automating workflows using advanced IT tools, creating and maintaining detailed project documentation and program materials, delivering targeted user training on IT systems, developing and executing communication plans, providing specialized technical support to software development teams, and offering comprehensive project/program management support with a focus on IT solutions.

Minimum Education: Associate Degree and technical training/certification or equivalent professional experience. Training and/or certification concentration would include ITIL, SixSigma and/or PMI or similar training.

Business Analyst II Minimum/General Experience: Minimum two (2) years of experience.

Functional Responsibility: Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task. Performs functional analysis to identify required tasks and their interrelationships. Configures business processes and workflows using electronic tools. Possesses expert knowledge and experience in the requirements and integration. Works with end-users and developers on implementation and systems integration. Lead development of testing, Quality Assurance (QA) processes, and requirements traceability. Provides daily supervision and direction to support staff and assists with development of plans and status reports.

Minimum Education: Associate Degree and technical training/certification or equivalent professional experience. Training and/or certification concentration would include ITIL, SixSigma and/or PMI or similar training.

Business Analyst III Minimum/General Experience: Minimum four (4) years of experience.

Functional Responsibility: Utilizes process improvement and re-engineering methodologies to lead IT modernization and process enhancement initiatives.

This role is crucial in ensuring the seamless transition of IT project teams while facilitating the achievement of their goals and objectives. Key responsibilities include business process and data modeling, configuring and automating workflows using advanced software tools, developing innovative business methods, identifying and applying industry best practices, and creating and assessing performance metrics. The role also requires expertise in group facilitation, interviewing, training, and other knowledge transfer techniques. As the primary coordinator between multiple IT project teams, this role ensures the integration and alignment of reengineering efforts across the enterprise, driving cohesive and effective IT solutions.

Minimum Education: Associate Degree and technical training/certification or equivalent professional experience. Training and/or certification concentration would include ITIL, SixSigma and/or PMI or similar training.

Business Analyst IV Minimum/General Experience: Minimum six (6) years of experience.

Functional Responsibility: Applies advanced process improvement and re-engineering methodologies to drive IT modernization and enhance enterprise processes. This role is responsible for ensuring the seamless transition of project teams to new IT environments, enabling them to meet project goals and objectives effectively. Key duties include business process and data modeling, configuring workflows using state-of-the-art software tools, developing innovative business methods, identifying and implementing industry best practices, and creating and assessing performance metrics. The role also provides specialized expertise in group facilitation, interviewing, training, and other knowledge transfer techniques. Serving as the primary coordinator between multiple IT project teams, this position ensures the successful integration of reengineering efforts across the enterprise, fostering collaboration and alignment in achieving IT modernization goals.

Minimum Education: Bachelor’s degree and technical training/certification or equivalent professional experience. Training and/or certification concentration would include ITIL, SixSigma and/or PMI or similar training.

IT Help Desk Manager Minimum / General Experience: Three (3) years of experience in IT Help Desk operational environment or similar field.

Functional Responsibility: Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications, for all types of computer systems, and applications developed or deployed. Serve as the first point of contact for troubleshooting IT hardware and software problems.

Minimum Education: Associates Degree in Computer Science or related field and technical training/certification or relevant experience. Training concentration would include ITIL or similar training.

IT Help Desk Specialist I Minimum / General Experience: No minimum experience.

Functional Responsibility: Provide phone, email, web, and in person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. Serve as the first point of contact for troubleshooting hardware and software problems.

Minimum Education: Associates Degree and relevant technical training.

Training concentration would include ITIL or similar training.

IT Help Desk Specialist II Minimum / General Experience: Three (3) years of experience in IT help desk operational environment or similar field.

Functional Responsibility: Provide phone, email, web, and in person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. Serve as the first point of contact for troubleshooting hardware and software problems.

Minimum Education: Associate Degree in a related field and relevant technical training. Training concentration would include ITIL or similar training.

IT Help Desk Specialist III Minimum / General Experience: Five (5) years of experience in IT help desk operational environment or similar field.

Functional Responsibility: Provide phone, email, web, and in person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. Serve as the first point of contact for troubleshooting hardware and software problems.

Minimum Education: Associate Degree in Computer Science or a related field or High School Diploma/GED and relevant technical training. Training concentration would include ITIL or similar training.

IT Security Engineer I Minimum / General Experience: One (1) year of experience in a cyber-security program covering information resources and activities. Functional Responsibility:

General experience with network operations and security. Able to read and interpret logs from anti-virus software, intrusion detection software, and server operating system logs for IT.

Minimum Education: Associate Degree in IT Security, Computer Science or a related field or High School Diploma/GED and technical training in information systems security.

IT Security Engineer II Minimum / General Experience: Three (3) years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities.

Functional Responsibility: Experience should include performing research on system vulnerabilities, assisting developers in the design of secure applications, conducting system penetration studies, acquiring and implementing computer security incident response tools, monitoring networks to detect intrusions, briefing management and security personnel on the incidents, and using automated tools to perform network monitoring, intrusion detection, and reaction to incidents for IT. Experience should also include security hardware/software integration as well as a strong background in network security design or development.

Minimum Education: Associate degree in IT Security, Computer Science or a related field or High School Diploma/GED and technical training in information systems security.

IT Security Engineer III Minimum / General Experience: Five (5) years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities for IT.

Functional Responsibility: Experience should include independent assessment overview of the implementation of the policy and procedures associated with the enterprise system software, security on Windows and UNIX/Linux servers, and the analysis of security vulnerabilities identifying recommendations for the remedy of the particular environment. Experience in developing and implementing policies, standards and guidelines covering data security, disaster recovery, continuity of operations, and contingency planning.

Minimum Education: Bachelor's degree in IT Security, Computer Science or a related field or equivalent professional experience.

IT Security Engineer IV Minimum / General Experience: Five (8) years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities for IT.

Functional Responsibility: Experience should include independent assessment overview of the implementation of the policy and procedures associated with the enterprise system software, security on Windows and UNIX/Linux servers, and the analysis of security vulnerabilities identifying recommendations for the remedy of the particular environment. Experience in developing and implementing policies, standards and guidelines covering data security, disaster recovery, continuity of operations, and contingency planning.

Minimum Education: Bachelor's degree in IT Security, Computer Science or a related field or equivalent professional experience.

IT Subject Matter Expert I Minimum/General Experience: Minimum four (4) years of professional experience or advanced academic credentials in related field. Must have experience or academic credentials in Information Technology and/or domain directly related to the area of interest or similar subject area.

Functional Responsibility: Provides advice, guidance, or expertise in domains related to our customer’s mission and/or subject areas such as systems architecture, software architecture, cloud computing, infrastructure, security, business process reengineering, automation, software development lifecycle, visual design, information architecture, content management, web design, accessibility, mobile and digital strategy, portal design, and systems integration.

Minimum Education: Bachelor’s Degree or equivalent professional experience.

IT Subject Matter Expert II Minimum/General Experience: Minimum six (6) years of professional experience or advanced academic credentials in related field. Must have experience or academic credentials in Information Technology and/or domain directly related to the area of interest or similar subject area.

Functional Responsibility: Provides advice, guidance, or expertise in domains related to our customer’s mission and/or subject areas such as systems architecture, software architecture, cloud computing, infrastructure, security, business process reengineering, automation, software development lifecycle, visual design, information architecture, content management, web design, accessibility, mobile and digital strategy, portal design, and systems integration.

Minimum Education: Bachelor’s Degree or equivalent professional experience.

IT Subject Matter Expert III Minimum/General Experience: Minimum eight (8) years of experience in developing complex software application systems of which four (4) years must be specialized. Specialized experience may include, but is not limited to:

support analysis, systems analysis, design, data, rule and process modeling, data dictionary development and implementation plan development and programming using manual and automated tools and methods. Experience working on and delivering large-scale distributed systems in an Agile and/or waterfall manner, with application of Test Driven Development and continuous integration knowledge.

Functional Responsibility: Provides high level functional and systems analysis, design, integration, documentation, and implementation advice on exceptionally complex studies which require expert knowledge of the subject matter for effective problem solution. Could participate in all phases of study development with emphasis on the planning, analysis, documentation, and presentation phases. Duties may include overseeing the design and preparation of technical reports and related documentation. Minimum Education: Bachelor’s Degree or equivalent.

IT Subject Matter Expert IV Minimum/General Experience: Minimum ten (10) years of experience in developing complex software application systems of which six (6) years must be specialized. Specialized experience may include but not limited to the following: lifecycle IT engineering project development from inception to deployment, demonstrated ability to provide strategic and tactical technical guidance and direction in multiple tasks across several functional areas and including the use of different technologies, or in-depth experience in a focused technical discipline. Experience working on and delivering large-scale distributed systems in an Agile and/or waterfall manner, with application of Test Driven Development and continuous integration knowledge.

Functional Responsibility: Provides high level functional and systems analysis, design, integration, documentation, and implementation advice on exceptionally complex studies which require expert knowledge of the subject matter for effective problem solution. Could participate in all phases of study development with emphasis on the planning, analysis, documentation, and presentation phases.

Duties may include overseeing the design and preparation of technical reports and related documentation. Minimum Education: Bachelor’s Degree or equivalent.

Program Manager Minimum/General Experience: Eight (8) years of progressive technical or managerial experience in Information Resources Management. At least five

(5) years of experience within the last twenty (20) years occupying a Program Manager position in the IT or information resources management field. Functional Responsibility: Serves as the contractor's primary liaison with the Government project sponsor, Government management, and customer agency representatives in IT-related initiatives. The Program Manager is responsible for establishing and enforcing work standards, managing project schedules, resolving work discrepancies, and overseeing contractor personnel to ensure the successful execution of IT projects. Additionally, this role communicates organizational policies, objectives, and goals to the project team, ensuring alignment with overall mission objectives. The Program Manager is accountable for the overall performance of the contract, driving successful delivery and execution across multiple IT projects, and ensuring that all contract requirements are met effectively.

Minimum Education: Bachelor’s Degree or equivalent.

Project Manager I Minimum/General Experience: Five (5) years of progressive technical or managerial experience in information resources management. At least three (3) years of experience within the last five (5) years occupying a project manager position in the IT or information resources management field.

Functional Responsibility: Ensure the timely delivery of client staff utilization, financial, and status reports as outlined in the IT contract.

Oversee and provide both technical and managerial guidance to contract support teams engaged in contract monitoring and the development of complex systems involving multiple technologies. Assist in the recruitment and allocation of contract resources, ensuring alignment with workload and funding requirements while maintaining compliance with industry and Federal IT standards. Serve as the primary point of contact for both support staff and the client, facilitating effective communication and seamless project coordination across IT initiatives.

Project Manager II Minimum/General Experience: Eight (8) years of progressive technical or managerial experience in information resources management. At least five (5) years of experience within the last eight (8) years occupying a project manager position in the IT or information resources management field.

Functional Responsibility: Ensure the timely delivery of client staff utilization, financial, and status reports as required by the IT contract. Provide both technical and managerial leadership to contract support teams engaged in monitoring and developing complex IT systems across multiple technologies.

Assist in recruiting and allocating contract resources to align with workload and funding needs, ensuring strict adherence to industry and Federal IT standards.

Serve as the primary point of contact for both support staff and the client, ensuring seamless communication and efficient project execution.

Minimum Education: Bachelor’s Degree or equivalent.

Quality Assurance Manager Minimum / General Experience: Six (6) years of experience in a relevant field in developing, overseeing, and executing quality management programs related to IT programs.

Functional Responsibility: Establish and maintain a process for evaluating software and associated documentation. Determine the resources required for quality control. Maintain the level of quality throughout the software life cycle.

Conduct formal and informal reviews at pre-determined points throughout the development life cycle. Provide daily supervision and direction to support staff.

Minimum Education: Bachelor’s degree or equivalent professional experience.

Quality Assurance Specialist Minimum / General Experience: Three (3) years of experience participating as an analyst in an IT quality management program.

Functional Responsibility: Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation. Conduct and/or participate in formal and informal reviews at pre-determined points throughout the development life cycle.

Minimum Education: Associates Degree or equivalent professional experience.

Security Specialist I Minimum/General Experience: Two (2) years’ experience in security related software applications, database and systems development activities. One (1) year of experience, or equivalent training, with federal information security compliance, certification, and accreditation processes.

Functional Responsibility: Performs activities to plan, coordinate, and implement information security processes and practices in compliance with Federal and GSA guidelines. Performs risk analyses which also includes risk assessment. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current technologies.

Minimum Education: Associate Degree or equivalent.

Security Specialist II Minimum/General Experience: Five (5) years’ experience in security related software applications, database and systems development activities. At least two

(2) years’ experience in coordinating and implementing informational security compliance within Federal guidelines. Must have prior Certification and Accreditation (C&A) Experience. Functional Responsibility: Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Provide support to plan, coordinate, and implement information security in compliance with Federal and GSA guidelines. Performs risk analyses which also includes risk assessment. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current technologies.

Minimum Education: Bachelor’s Degree or equivalent.

Security Specialist III Minimum/General Experience: Eight (8) years’ experience in security related software applications, database and systems development activities. At least two

(2) years’ experience in coordinating and implementing informational security compliance within Federal guidelines. Must have prior Certification and Accreditation (C&A) Experience.

Functional Responsibility: Oversees the efforts of security staff to design, develop engineer and implement solutions to security requirements. Provide support to plan, coordinate, and implement information security in compliance with Federal and GSA guidelines. Performs risk analyses which also includes risk assessment.

A working knowledge of several of the following areas is required:

understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation;

different communication protocols; encryption techniques/tools; familiarity with commercial products, and current technologies.

Minimum Education: Bachelor’s Degree or equivalent.

Senior COTS Specialist

Minimum/General Experience: Minimum of eight (8) years’ experience, of which three (3) years must be specialized. Specialized experience may include but not limited to the following: lifecycle IT engineering project development from inception to deployment, business process modernization and automation, demonstrated ability to provide strategic and tactical technical guidance and direction in multiple tasks across several functional areas and including the use of different technologies. General experience required includes increasing responsibilities in information systems design and management.

Functional Responsibility: Determines and identifies high level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture. Designs architecture to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.

Identifies, assesses, and presents options for meeting the functional and technical requirements including business process, automations, hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Evaluates analytically and systematically problems of workflows, organization and planning and develops appropriate corrective action. Minimum Education: Bachelor’s Degree or equivalent.

Senior IT Architect Minimum/General Experience: Minimum six (6) years of experience in developing IT architectures or efficient business process modernization and automation projects. Experience working on and delivering large-scale distributed systems in an Agile and/or waterfall manner, with business process, risk analysis, and analytics knowledge. Must have expertise in cloud delivery models. Experience in a multi-OS environment, including Unix, Linux, Microsoft Windows, involving application development and analysis.

Expertise in applying diverse database, information, telecommunications or related engineering technologies to develop and deploy integrated systems.

General experience required includes increasing responsibilities in information systems design and management.

Functional Responsibility: Determines and identifies high level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture. Designs architecture to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.

Applies business practices to methodologies/principles and business process modernization and automation projects. Applies, as appropriate, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develops and applies organization- wide information models for use in designing and building integrated, shared management systems.

Minimum Education: Bachelor’s Degree equivalent.

Software Engineer I Minimum/General Experience: Experience working in an Agile and/or waterfall manner, with application of Test Driven Development. Experience in a multi-OS environment, including Unix, Linux, Microsoft Windows, involving application development and analysis.

Functional Responsibility: Responsible to test and code/programs applications software for enterprise systems. Under supervision, work in teams to identify methods and concepts in response to client needs.

Responsibilities will directly support testing, debugging, and maintaining / implementing the source code that makes up the application or program. Under supervision may participate in designing the prototype application, indicate program unit structure, and participate in the coordination of application plans with the development team or client. With supervision, implement quality assurance activities such as validation and verification.

Minimum Education: Bachelor’s Degree or equivalent.

Software Engineer II Minimum/General Experience: Minimum two (2) years of experience in developing efficient application data processing systems. Experience working on and delivering large-scale distributed systems in an Agile and/or waterfall manner, with application of Test Driven Development and continuous integration knowledge. Must have expertise in cloud delivery models. Experience in a multi- OS environment, including Unix, Linux, Microsoft Windows, involving application development and analysis.

Functional Responsibility: Responsible to test and code/programs applications software for enterprise systems. Under supervision, work in teams to identify methods and concepts in response to client needs. Responsibilities will directly support testing, debugging, and maintaining / implementing the source code that makes up the application or program. Under supervision may participate in gathering requirements, designing the prototype application, indicate program unit structure, and participate in the coordination of application plans with the development team or client. With supervision, responsible for quality assurance activities, quality control, validation and verification and the evaluation of existing and new software products.

Minimum Education: Bachelor’s Degree or equivalent.

Software Engineer III Minimum/General Experience: Minimum four (4) years of experience in developing complex software applications. Experience working on and delivering distributed systems in an Agile and/or waterfall manner, with multiple programming language knowledge as well as integration knowledge. Must have expertise in cloud delivery models. Experience in a multi-OS environment, including Unix, Linux, Microsoft Windows, involving application development and analysis. Functional Responsibility: Under supervision, designs software tools and subsystems to support software reuse and domain analyses and manages their implementation.

Understands software development and support using formal specifications, data flow diagrams, UML diagrams, and other accepted design tools and techniques. Works with project managers, developers, and end users to gather and ensure application designs meet business requirements. Under supervision, assists in making refinements, reducing operating time and improving current techniques. Responsible for program coding, testing, debugging and documentation. Responsible for quality assurance activities and the evaluation of existing and new software products.

Software Engineer IV

Minimum/General Experience: Minimum six (6) years of experience in developing efficient application data processing systems. Experience working on and delivering large-scale distributed systems in an Agile and/or waterfall manner, with application of Test Driven Development and continuous integration knowledge. Must have expertise in cloud delivery models.

Experience in a multi-OS environment, including Unix, Linux, Microsoft Windows, involving application development and analysis.

Functional Responsibility: Responsible to create, test and code/programs applications software for enterprise systems. Under limited supervision, work in teams to identify methods and concepts in response to client needs.

Responsibilities will directly support creating, testing, debugging, and maintaining / implementing the source code that makes up the application or program. May also be responsible for gathering requirements, designing the prototype application, indicate program unit structure, and coordinate application plans with the development team or client. Responsible for quality assurance review and the evaluation of existing and new software products.

Minimum Education: Bachelor’s Degree or equivalent.

Software Engineer Lead Minimum/General Experience: Minimum eight (8) years of experience in developing complex software applications. Experience working on and delivering large-scale distributed systems in an Agile and/or waterfall manner, with multiple programming language knowledge as well as integration knowledge. Must have expertise in cloud delivery models. Experience in a multi-OS environment, including Unix, Linux, Microsoft Windows, involving application development and analysis.

Functional Responsibility: Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manages software development and support using formal specifications, data flow diagrams, UML diagrams, and other accepted design tools and techniques. Works with project managers, developers, and end users to gather and ensure application designs meet business requirements. Estimates size and schedule for software enhancements.

Reviews existing programs and assists in making refinements, reducing operating time and improving current techniques. Responsible for quality assurance review and the evaluation of existing and new software products.

Minimum Education: Bachelor’s Degree or equivalent.

Systems Engineer I Minimum/General Experience: Course work or training in software development or systems engineering and related technologies such as a multi-OS environment, including Unix, Linux, Microsoft Windows, etc.

Functional Responsibility: Develops and tests software and software releases.

Automates the development, testing, integration, and deployment of software releases/fixes using software products and tools. Develops, deploys, and manages flexible, scalable, secure, and cost- effective infrastructure solutions which leverage the right blend of cloud- hosted, on-premise, and hybrid designs.

Designs and implements application and infrastructure security processes and controls through development and operations lifecycle. Continually monitors system health and security. Analyzing production errors to define and create tools that help mitigate problems in the system design stage and applying user- defined integrations, improving the user experience. Identifies changes that are necessary to maintain optimal system performance while liaising with management to successfully target and deploy solutions.

Minimum Education: Associate Degree in computer science, networking, systems engineering, or related discipline High School Diploma/GED and technical training related to systems engineering, networking, security, infrastructure, etc.

Systems Engineer II Minimum/General Experience: Minimum two (2) years of experience in IT systems engineering or related discipline.

Functional Responsibility: Develops and tests software and software releases.

Automates the development, testing, integration, and deployment of software releases/fixes using software products and tools. Develops, deploys, and manages flexible, scalable, secure, and cost- effective infrastructure solutions which leverage the right blend of cloud- hosted, on-premise, and hybrid designs. Designs and implements application and infrastructure security processes and controls through development and operations lifecycle.

Continually monitors system health and security. Analyzing production errors to define and create tools that help mitigate problems in the system design stage and applying user- defined integrations, improving the user experience.

Identifies changes that are necessary to maintain optimal system performance while liaising with management to successfully target and deploy solutions.

Minimum Education: Associate Degree in computer science, networking, systems engineering, or related discipline High School Diploma/GED and technical training related to systems engineering, networking, security, infrastructure, etc.

Systems Engineer III Minimum/General Experience: Minimum four (4) years of experience in IT systems engineering or related discipline.

Functional Responsibility: Develops and tests software and software releases.

Automates the development, testing, integration, and deployment of software releases/fixes using software products and tools. Develops, deploys, and manages flexible, scalable, secure, and cost- effective infrastructure solutions which leverage the right blend of cloud- hosted, on-premise, and hybrid designs. Designs and implements application and infrastructure security processes and controls through development and operations lifecycle.

Continually monitors system health and security. Analyzing production errors to define and create tools that help mitigate problems in the system design stage and applying user- defined integrations, improving the user experience.

Identifies changes that are necessary to maintain optimal system performance while liaising with management to successfully target and deploy solutions.

Provides technical guidance and educates team members on development and operations practices and procedures.

Minimum Education: Bachelor’s Degree or equivalent professional experience.

Systems Engineer IV Minimum/General Experience: Minimum six (6) years of experience in IT systems engineering or related discipline.

Functional Responsibility: Develops and tests software and software releases.

Automates the development, testing, integration, and deployment of software releases/fixed using software products and tools. Develops, deploys, and manages flexible, scalable, secure, and cost- effective infrastructure solutions which leverage the right blend of cloud- hosted, on-premise, and hybrid designs.

Designs and implements application and infrastructure security processes and controls through development and operations lifecycle. Continually monitors system health and security. Analyzing production errors to define and create tools that help mitigate problems in the system design stage and applying user-defined integrations, improving the user experience. Identifies changes that are necessary to maintain optimal system performance while liaising with management to successfully target and deploy solutions. Provides technical guidance and educates team members on development and operations practices and procedures.

Minimum Education: Bachelor’s Degree or equivalent professional experience.

Technical Writer I

Minimum/General Experience: Requires at least three (3) years’ directly related experience in writing technical documentation.

Functional Responsibility: Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, and reports. Reviews content of technical documentation for quality. Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures the use of proper technical terminology.

Minimum Education: Associates Degree or equivalent.

Technical Writer II Minimum/General Experience: Requires at least five (5) years’ directly related experience in technical writing or related discipline. Functional Responsibility: Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, and reports. Reviews content of technical documentation for quality. Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents.

Conducts research and ensures the use of proper technical terminology.

Minimum Education: Associates Degree or equivalent.

Test Engineer I Minimum / General Experience: Two (2) years of experience in a software or systems engineering or related IT discipline.

Functional Responsibility: Evaluate, recommend, and implement automated test tools and strategies. Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. Develop, maintain, and upgrade automated test scripts and architectures for application products.

Write, implement, and report status for system test cases for testing. Analyze test cases and provide regular progress reports. Serve as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications. Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Minimum Education: Associates Degree or equivalent professional experience.

Test Engineer II Minimum / General Experience: Four (4) years of experience in software or systems testing or related IT discipline.

Functional Responsibility: Evaluate, recommend, and implement automated test tools and strategies. Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. Develop, maintain, and upgrade automated test scripts and architectures for application products.

Write, implement, and report status for system test cases for testing. Analyze test cases and provide regular progress reports. Serve as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications. Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Minimum Education: Associates Degree or equivalent professional experience.

Test Engineer III Minimum / General Experience: Six (6) years of experience in software or systems testing. Experience leading small testing teams.

Functional Responsibility: Evaluate, recommend, and implement automated test tools and strategies. Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. Develop, maintain, and upgrade automated test scripts and architectures for application products.

Write, implement, and report status for system test cases for testing. Analyze test cases and provide regular progress reports. Serve as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications. Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Minimum Education: Associates Degree or equivalent professional experience.

Training Specialist I

Minimum/General Experience: Five (5) years of business and/or technical course development and stand-up instruction experience in the classroom or webinar format.

Functional Responsibility: Develops and delivers lesson plans, course outlines, and instructional materials specifically tailored to business and technical subject matter within the IT domain. Conducts in-person (stand-up) training sessions and creates comprehensive curriculum materials to support technical presentations and instruction, ensuring that content is relevant and accessible to participants at various levels of technical proficiency.

Training Specialist II Minimum/General Experience: Eight (8) years of business and/or technical training development and delivery via various learning channels and mediums, such as class-room instruction, computer or web-based, multi-media, or other electronic mediums.

Functional Responsibility: Designs and develops lesson plans, course outlines, and instructional materials to support IT-related presentations and training on both business and technical topics. Delivers in-person (stand-up) course instruction and creates supporting curriculum resources to enhance the learning experience, ensuring that training content is aligned with current IT industry practices and standards.

Minimum Education: Bachelor’s Degree or equivalent.

User Experience Specialist I Minimum / General Experience: Two (2) years of experience in a related field.

Functional Responsibility: Applies a user-centered design (UCD) approach to understand and address the creative requirements and IT project-specific style guidelines of customers and end-users. Collaborates closely with customers to analyze and comprehend their business objectives and end-user needs.

Delivers workflow analysis, content hierarchies, user interface requirements, site maps, wireframes, and prototypes that align with project goals. Produces comprehensive documentation detailing how the proposed architecture meets strategic, business, user, and functional requirements. Additionally, supports and contributes to usability studies to ensure an optimal user experience, ensuring that the final design is both user-friendly and aligned with IT best practices.

Minimum Education: Associate Degree or equivalent professional experience

User Experience Specialist II Minimum / General Experience: Four (4) years of experience in a related field.

Functional Responsibility: Applies a user-centered design (UCD) approach to understand and align with the creative requirements and IT project-specific style guidelines of customers and end-users. Collaborates with customers to analyze and translate their business goals and user needs into actionable IT solutions.

Provides comprehensive workflow analysis, content hierarchies, user interface specifications, site maps, wireframe diagrams, and prototypes. Develops high-level documentation that outlines how the proposed architecture meets strategic, business, user, and functional requirements. Additionally, supports and contributes to usability studies to optimize the overall user experience, ensuring the final product is both effective and user-friendly.

Minimum Education: Associate Degree or equivalent professional experience or training.

User Experience Specialist III Minimum / General Experience: Six (6) years of experience in a related field.

Functional Responsibility: Leverages a user-centered design (UCD) perspective to thoroughly understand and align with the creative requirements and IT project-specific style guidelines of customers and end-users. Collaborates closely with customers to analyze and interpret their business objectives and end-user needs. Delivers comprehensive workflow analysis, content hierarchies, user interface specifications, site maps, wireframes, and prototypes that align with project goals. Produces high-level documentation that clearly articulates how the proposed architecture meets strategic, business, user, and functional requirements. Actively supports usability studies to ensure an optimal user experience and alignment with project objectives.

Minimum…