MAS - Shivoy Inc. - GS35F110CA

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Attached to: Federal Supply Schedule GS35F110CA Federal contract IDV
Contract number: GS35F110CA
Issued by: GSA Federal Acquisition Service

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Written by GovTribe AI · Jan 28, 2024

This is a Federal Supply Schedule price list from Shivoy Inc., a small business awarded an IDV contract by GSA. The contract was awarded on December 12, 2014 for a 10-year period through December 11, 2024, with a potential value of $5.4 million. Shivoy offers IT products and services under SINs 33411, 511210, 54151S, and OLM. Labor categories on the contract range from junior analysts to senior engineers and managers, covering areas such as systems administration, database administration, cybersecurity, and program/project management. Products include hardware, software, and optional third-party licenses. Pricing is set through 2024 with labor rates increasing incrementally each option year.

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Shivoy Inc. Pricelist and/or Vendor Terms and Conditions for GS35F110CA, a Federal Supply Schedule awarded to Shivoy Inc., under Information Technology Schedule 70 (IT-70)

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GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The Internet address for GSA Advantage! is: http://www.gsaadvantage.gov

SCHEDULE TITLE: Multiple Award Schedule

CONTRACT NUMBER:

GS-35F-110CA

PERIOD COVERED BY CONTRACT:

December 12, 2014 through December 11, 2024 Current through Modification #PA-0019, dated 5/29/2020

Shivoy Inc.

1801 Robert Fulton Dr Suite 320

Reston, VA 20191

(P) 703-574-2608

(F) 703-935-5832 www.shivoyinc.com

Contractor’s Administration Source:

Danish Nagpaul dnagpaul@shivoyinc.com

Business Size:

Small Business

SBA Certified 8(a) Firm

DUNS: 029755283

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.fss.gsa.gov.

http://www.gsaadvantage.gov/ http://www.shivoyinc.com/ mailto:dnagpaul@shivoyinc.com http://www.fss.gsa.gov/

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs) SIN 33411: IT Equipment SIN 511210: Software Licenses SIN SIN 54151S: Information Technology (IT) Professional Services SIN OLM: Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

Labor Category GSA Hourly Rate 04/19-

04/20

GSA Hourly Rate 04/20-

04/21

GSA Hourly Rate 04/21-

04/22

GSA Hourly Rate 04/22-

04/23

GSA

Hourly

Rate 04/23- 04/24

Asset Management Analyst - Junior $39.13 $39.87 $40.63 $41.40 $42.19

1c.

Labor Category Minimum Experience

Minimum Education

Functional Responsibility

Program Manager

15 years experience in technical or managerial in related discipline.

Bachelor's Degree in Business, Scientific or Engineering discipline, PMP

Certification

Provides executive level consultation services to the leadership of the client organization. Serves as senior manager for projects involving systems development, enhancement, modernization, and reengineering;

change management; business process analysis; and the management of information resources. Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related IT project tasks. Manages teams of contract support personnel at multiple locations.

Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and

GSA AWARDED TERMS AND CONDITIONS

Project Manager

8 years technical or managerial in related discipline

Business, Scientific or Engineering discipline, PMP

Certification

Leads team on large projects or significant segment of large complex IT projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems

IT Enterprise Architect

10 years progressive work experience in related

Master’s degree in individual’s area of scientific expertise

OR Bachelor's Degree in individual's area of scientific expertise with four

(4) additional years experience.

Provides high-level IT architectural expertise to managers and technical staff.

Develops architectural products and deliverables for the enterprise and operational business lines. Develops strategy of COTS, ERP, and custom developed system(s) and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, applications development and communications. Sets standards for database structures for the organization (SQL ORACLE SYBASE etc )

Software Architect

8 years progressive work related discipline.

Computer Science or

Engineering discipline

Establishes system information requirements using analysis of information engineers in the development of enterprise-wide or large-scale COTS, ERP, or customized information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for cross-functional requirements and interfaces. Ensures these systems are compatible and in compliance with the standards for open systems architectures. Evaluates

Systems Analyst

3 years experience in related discipline.

Bachelor's Degree in Scientific, Engineering or Business discipline

Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution. Develops integrated system test requirement, strategies, devices and systems Directs overall system level

Formulates and defines systems scope

Business/Financial Analyst I

2 years experience in related discipline.

Bachelor's Degree in Scientific, Engineering or Business discipline and objectives based on both user needs and a thorough understanding of business IT systems and industry requirements. Devises or modifies procedures to solve complex problems involving computer equipment capacity and/or software solutions limitations, operation time, and form of desired results. Includes analysis of business and user IT needs, documentation of requirements and translation into

Application Systems Analyst

4 years experience in related

Computer Science, Engineering or other related discipline

Formulates/defines system scope and objectives. Devises or modifies procedures to solve problems involving computer equipment or COTS or software capacity and limitations, operating time, and form of desired results. Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications.

Works with project managers, developers, and end users to ensure application designs meet business IT requirements. Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.

Designs, codes, tests, debugs, and documents those programs. Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, System Administrator

5 years experience in related discipline.

Bachelor's Degree in related discipline OR an AA Degree in a related discipline with 2 years of equivalent experience

Provides technical support in the installation and maintenance of IT systems/data bases . Assists in the evaluation of hardware and software.

Installs network hardware and software including network operating systems.

Monitors data communications to ensure network is available to users.

Subject Matter Expert

15 years related discipline.

PhD in Scientific, Engineering or

Business Discipline OR a Masters Degree with 2 additional years of equivalent experience OR a Bachelor's Degree with 4 additional years of equivalent experience

Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences.

Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional IT systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of

Help Desk Specialist I**

Entry Level High School Diploma or GED

Follows SOPs for answering calls to service desk or through automated web based means. Responds to and diagnoses IT problems through discussions with users. Ensures a timely process through which problems are controlled. Includes IT problem recognition, research, isolation, resolution, and follow-up steps. Serves as focal point for customer concerns.

Provides support to end users on a variety of issues. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Simulates or

Help Desk Specialist

II**

2 years of experience in related discipline.

AA Degree Responds to and diagnoses IT problems through discussion with users. Ensures a timely process through which problems are controlled.

Includes IT problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, IT

Instructor/Trainer

6 years providing advanced IT desk side assistance with 3 or more years providing

IT related training.

Bachelor’s Degree Conducts IT user training courses with a primary focus on IT systems and business systems tool training and assistance. These instructors are experts on major COTS and GOTS business systems. Training may be via formal or informal settings including classroom training, presentations, demonstrations, one-on-one assistance and providing hotline assistance. For formal training lessons, ensures all training materials are available, ensures all equipment is functional prior to start of session. Able to troubleshoot many training equipment problems. Assists with modifications or customization of existing technical

Page

TITLE

DESCRIPTION

YEARS OF EXP

DEGREE

REQUIRED

Asset Management Analyst - Junior

Responsible for product design changes and the effects of the overall system. Assist in documenting and tracking all aspects of hardware and/or software development and modifications. Ensures configuration identification by reviewing design release documents for completeness and proper authorizations. Prepares deviations and waivers for government approval when specifications cannot be met.

Reviews all issued document change requests, document change notices and associated drawings for accuracy, completeness and proper signatures. May structure and maintain databases. Submits engineering changes to customers for review and approval; maintains records and submit reports regarding status. Prepares configuration verification audit record sheets for all programs. Education Level Bachelor’s Degree and 4 years of experience

Bachelors

Analyst - Mid Level

Analyst - Senior

Asset Manager

Business Analyst

Responsible for defining and developing business processes, policies, roles and responsibilities, and performance metrics.

Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks. Takes project from original concept through final implementation. May coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Plans and implements process improvements, including: future state design, change management, and transition planning.

Conduct client interviews. May deliver presentations and training courses including measurement, analysis, improvement, and control. May perform cost and benefit analysis. Interfaces with all areas of project including customer, computer services, and client services.

Business Analyst

- Senior

Responsible for defining and developing business processes, policies, roles and responsibilities, and performance metrics.

Chief System Engineer

Technical Leadership responsibilities include but are not limited to overseeing and enforcing engineering practices within the SAIC CMMI 5/Agile Framework to ensure the proper degree of engineering rigor is applied to the program, review of contract deliverables, and implementation and enforcement of quality assurance controls. Quality assurance controls include robust test coverage of functional, security, and performance requirements. The candidate will provide Systems Engineering leadership and guidance to project teams and will be responsible for ensuring continuous process improvement efforts are in place. The candidate will identify and champion relevant training opportunities for staff members in the areas of system and software engineering, Agile development, and technology applications.

Computer Operator Manager - Senior

Is responsible for the installation, servicing and upgrading PC equipment, mainframe connections, and peripherals and responds to user requests. Troubleshoots and repairs computer software, hardware, and network configurations.

Provides technical and user support for PC components, mainframe networking, and LAN-based systems. May be internal or external client-focused.

Configuration Management Analyst - Junior

Level Bachelor’s Degree and 6 years of experience.

Analyst - Mid Level

Analyst - Senior

Manager

Database

(DBA)

Responsible for performing database administration in support of the Database Management Systems (DBMS) applications. Responsible for software development and maintenance teams, including database definition, structure, long-range requirements, operational guidelines, and security and integrity controls. May propose and implement enhancements to improve performance and reliability. Will maintain databases across multiple platforms and computer environments. Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors. Must exercise sound judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for no disruption of services.

(DBA) - Junior

Performs complex database administration assignments essential to the production and development of Database Management Systems (DBMS) applications. Assignments, which are in direct support of software development and maintenance teams, include database analysis, security support, design, software use, performance monitoring and tuning, and general technical expertise. Reviews and ensures integrity via standardized support tools. Ensures and monitors that assignments are performed in accordance with database administration guidelines, standards and procedures for applications development, implementation, testing, and migration. Responds to complex customer-reported systems problems. Evaluates and recommends use of software, guidelines, procedures, and development of project plans to lower level staff. Provides DBMS expertise to other groups as requested. Provides work direction and guidance to others while performing the duties listed above.

(DBA) - Senior

(DBA) Lead

Disaster Recovery COOP Manager

Responsible for managing all data processing operations activities and staff, including computer operations, data control and operations support, in support of disaster recovery activities. Monitors performance of disaster recovery computing equipment; coordinates equipment installation and delivery schedules. Consults with personnel in other data processing sections to coordinate activities. Administers company policies that directly affect Recovery Point Objective and Recovery Time Objective. Recommends changes to improve confidentiality, availability, and integrity of data.

End User Services Manager

Provides end users with the technology and infrastructure required to perform their job functions.

This involves providing, from PBGC-purchased stock, the end user population with a standard configuration desktop or laptop (depending on job function), standard PBGC–approved COTS office automation software (e.g., MS Office), and any approved special software or hardware components; secure access to the PBGC LAN-resident COTS or custom-develop enterprise applications (e.g., corporate e-mail), the PBGC Intranet, the Internet, Databases, and access to local and network-resident data storage facilities or capabilities.

2. Provided through a single point of contact (SPOC) service desk, followed by a desk side support capability for those problems that cannot be resolved remotely.

Engineer

Basic knowledge of systems development lifecycle and systems engineering role throughout lifecycle of IT Infrastructure. Detailed knowledge of one or more of the systems engineering competencies.

Engineer - Junior

Participates in systems engineering activities which include one or more of the following: Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System Analysis and Design, Interface and Data Architectures, Validation and Verification, System Integration, System & Op. Performance Analysis, Lifecycle Cost Analysis & Estimation, Decision Analysis and Resolution.

Engineer - Mid Level

Good understanding of systems development lifecycle and systems engineering role throughout lifecycle of IT Infrastructure. Detailed knowledge of one or more of the systems engineering competencies. Has the ability to handle unusually complex jobs within the competency areas of detailed knowledge.

Engineer - Senior

Comprehensive understanding of systems development lifecycle and systems engineering role throughout lifecycle.

Detailed knowledge of many of the systems engineering competencies listed above under Scope, and recognized expertise in some of these areas. Able to handle seldom and unusually occurring job events. Expert level knowledge of at least one customer domain and intermediate or expert level knowledge of at least one additional customer domain.

Engineering

Responsible for providing technical leadership to integrated project teams delivering new capabilities to PBGC. Responsibilities include:

Capabilities and Requirements analysis

— Interface with customers to gather capabilities, functional, and technical requirements

— Develop System Concept of Operations, and help define the technical scope of the project

— Perform function analysis on requirements

— Allocate and trace requirements to solution designs

— Verify the developed system meets the original customer requirements Engineering support:

— Develop Trade Studies

— Develop system architectures

— Perform Impact analysis of project change requests

— Assist with defining new processes, process improvement and modernization efforts of existing processes

— Provide guidance on INCOSE System Engineering best practices

Information Assurance Analyst - Junior

Designs, develops or recommends integrated security system and physical control solutions that will ensure proprietary/confidential data and systems are protected.

Provides technical engineering services for the support of integrated security systems and solutions to manage information-related risks. Participates with the client in the strategic design process to translate security and business requirements into technical designs. Configures and validates secure systems and physical controls, and tests security products and systems to detect security weakness.

Analyst - Mid Level

Information assurance analysts are planners, and they identify current risks associated with software and hardware systems. They work with other security experts and employees to ensure the safety of both customer information and internal employees. They protect a company's digital assets from unauthorized access.

Analyst - Senior

Conducts information assurance compliance and risk analysis of O&M infrastructure and all changes. May develop security related parts of architecture baselines. Assists with and leads development of integration, migration plans/schedules.

Provides research and assistance with implementation of IA policies and guidance. Designs, develops or recommends integrated security system and physical control solutions that will ensure proprietary/confidential data and systems are protected. Provides technical engineering services for the support of integrated security systems and solutions to manage information-related risks. Participates with the client in the strategic design process to translate security and business requirements into technical designs. Configures and validates secure systems and physical controls, and tests security products and systems to detect security weakness.

Security Manager

The primary role of the information security manager is to manage the IT and information security department’s team and personnel. With that said, managerial positions such as this require a certain intangible skill set: managerial people skills. Some have it and are cut out for the position, while a majority of people do not. Keep this in mind as you move toward familiarity with this position.

Infrastructure Operations Manager

Data Center Operations support the activities associated with the provisioning and day-to-day management of the installed systems, databases and software environment. Data Center Operations support encompass major hardware and infrastructure software platforms including server platforms, databases, application servers, middleware services, operating systems, and remote access services. Data Center Operations require a highly skilled IT staff equipped with an appropriate suite of automated tools to manage increasing service demands, explosive data growth, migration to virtualized platforms, as well as rising energy and operating costs.

IT Analyst - Mid

Conducts analysis of transition planning, intelligence information requirements, and may develop architecture baselines. Assists with and leads development of integration, migration plans/schedules. May support ISR and C4ISR programs/clients. Provides research and assistance with implementation of community policies and guidance.

Supports business process improvements or systems analysis for missions, systems, and fiscal requirements.

IT Analyst - Senior

Supports business process improvements or systems analysis for missions, systems, and fiscal requirements.

LAN/ Network Specialist - Senior

Provides overall network support for a broad range of programs. Supports acquisition, installation, configuration, maintenance and usage of the Local Area Network (LAN) and/or World Wide. Manages daily operations of local and wide area networks within span of control. May propose solutions to management to ensure all communications requirements based on future needs and current usage.

Assists in planning for upgrades and replacements for facilities interconnected on a common network. Acts as initial point of contact for LAN/WAN problems at the site. Provides the focal point for coordination of high tiers of maintenance support.

Lan/Network Specialist - Junior

Network Engineer

Provides overall network engineering support for a broad range of programs. May include planning, designing, and evaluating various components of network. May evaluate and recommend new technologies to enhance current capabilities.

- Junior

This family provides overall network engineering support for a broad range of programs. May include planning, designing, and evaluating various components of network. May evaluate and recommend new technologies to enhance current capabilities. Bachelor’s Degree and 2 years of experience

- Mid Level

- Senior

Network Security Specialist

Responsible to propose, quote, and/or scope security information for applications and systems in distributed/mainframe and telecommunications environments.

Guides client/company control measures through security documentation, processing, and testing of access authorization levels. Provides change management of user databases, and develops/implements security policies in accordance with the requirements of Information Security Strategies. Recommends and implements Corporate Information Security Team member solutions for difficult security problems in existing and developing systems.

Provides security/systems engineering, training and on-line direction for multiple complex projects. Position could include extensive travel providing security system support.

Operations

Responsible for implementing ITIL v3 compliant service operations and management of IT infrastructure supporting a Federal agency, as well as modernization and enhancements to systems and networks. The operational environment includes 175 Unix servers hosting corporate databases and applications, 180 virtual Wintel servers supporting development and application services, over 2,500 physical workstations, and numerous other IT assets and configuration items. The Operations Manager serves as the overall operational lead over all operations personnel and tasks including disaster recovery, datacenter infrastructure, and network telecommunications. This position will maximize system and service availability and minimize unscheduled downtime of operations environment and services. The Operations Manager is responsible for direct communication with the customer, providing scheduled and ad-hoc status and service level reports of all operational activities and services, and is also responsible for incident management, problem management, request fulfillment, and continual service improvement of the operational environment.

Quality Assurance / Control Manager

Defines processes and procedures for inspecting and evaluating the precision, accuracy and reliability of infrastructure, process, services, systems, and proposed changes. Specific responsibilities will include, but not be limited to, audits of documentation for compliance to site specifications, testing oversight, and documentation associated with PBGC's and SAIC’s QA/QC regime. Knowledge of the system process improvement processes, reliability and statistical tools, proven client interface and presentation skills, and interpersonal skills are strongly desired. A strong knowledge of quality process methods is mandatory.

• Complete and conduct reviews for quality requirements for the Program Manager.

• Conducts Quality audits.

• Participate in design reviews.

• Develop written procedures for quality assurance/quality control.

• Oversee component and system level testing.

• Understanding and experience in implementing Quality Systems such as ISO 9000 and CMMI

Quality

Analyst

Develops, implements, and maintains technical quality assurance and control systems and activities. Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of company products which can include standard procedures (e.g., ISO 9001:2000, ISO 14000 family of standards), quality audits/review, Taguchi methods, process reengineering, etc. Participates in the reviewing of engineering designs to contribute quality requirements and considerations. Assists product support areas in gathering and analyzing data. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Quality Assurance Analyst - Mid Level

Release Manager

Responsible for reviewing technical correctness of solutions entered into the database for their team. Identifies and documents product deficiencies or change requests.

Maintains current knowledge of customer product and upcoming releases. Responsible for maintaining software integrity of customer product in testing and demo environments. Works on moderately complex problems where analysis of situation or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

Service Desk

The Service Desk Manager is responsible for management and daily supervision of the 54,000 annual ticket Service Desk. The Service Desk is the single customer-facing point of contact that represents the Information Technology department as the service provider to its customer and users.

The Service Desk provides total ownership for incidents, problem, requests, advice, guidance and the rapid restoration of normal services to users to meet service levels and manage customer expectations in accordance with ITIL best practices and principles. Service Desk support includes the service delivery of end user support requests processed through the single point of contact (SPOC) service desk. It also includes ticket resolution via a desk side support function for those problems that cannot be resolved remotely. The Service Desk Manager will direct and coordinate all activities of three daily shifts to support the mission essential 24 x 7 x 365 Service Desk operation and ensure customers have an informed single point of contact for all IT service needs. The service desk manager will supervise a team of call center technicians

Service Desk Support Technician 2

Provides first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. Maintain and update tracking tool. May report recurring problems to management.

HS Diploma

Sevice Strategy and Design Manager

Responsible for managing the following tasks:

a. New technology adoption strategic planning related activities—Activities related to technology innovation for enhancing agility, effectiveness, efficiency and compliance of IT Infrastructure

b. Technology refresh activities—Activities related to comprehensive planning for technology refresh for IT infrastructure components, including but not limited to, servers, network devices, desktops, laptops, network printers and other similar components

c. Process improvement activities—Activities related to initiatives for integration of people, process, technology and training for improving the efficiency and effectiveness of IT operation and maintenance.

d. Subject matter expert assistance—Activities related to providing knowledge and expertise related to IT infrastructure strategy when it is requested by PBGC.

e. Continuous service evaluation and service strategy improvement planning

Site Support Specialist - Senior

Manages the activities and personnel associated with providing technical services to internal customers by identifying, prioritizing and confirming resolution of reported problems with desktop, laptop and networked systems.

Ensures that all phases of desktop support, including installation, upgrades, software, hardware, operating systems and operating system configuration issues are properly coordinated, monitored, tracked and resolved. Oversees maintenance of database for data integrity and security for desktop systems. Develops information technology projects and provides strategic management and objectives for the department. May manage training programs designed to educate an organization's computer users about basic computer use and specialized applications. Receives assignments in the form of objectives with goals and the process by which to meet goals. May provide direction to employees according to established policies and management guidance. Administers policies that directly affect subordinate employees.

Software

Analyst

Responsible for implementing Software Configuration Management (SCM). The SCM activities are part of Software Development Library (SDL) operations or Configuration Status Accounting (CSA) operations. The SDL operations typically require software identification, software builds, software development environments, change control process, change control organization, hierarchical change control, managing the correlation between software products, off-line archival and retrieval procedures, baseline management, version control, delta management and managing change sets. CSA operations typically require developing and maintaining automated information management systems, data dictionaries, designing technical and management level reports, software metrics, software development methodologies, hierarchical change control, baseline management and version control.

Associates

Software

Mgt. Analyst

Configuration Management Analyst Responsibilities and Duties. Develop best practices to improve integrity and quality of configuration processes. Evaluate existing configuration management processes and recommend improvements. Provide support in system design, development, testing and implementation activities.

Systems Administrator - Junior

Schedules, plans, and oversight of system upgrades.

Develops functional requirements through interaction with end-users and coordinates with development team on systematic enhancements or changes.

Lead

Responsible for managing the functionality and efficiency of one or more operating systems. Duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software, validating and implementing critical system patches, and allocating mass storage space. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. The development of policies and standards related to the use of computing resources, overall strategy, design, implementation, and operational aspects of multiple systems, operating environments, and related software. Schedules, plans, and oversight of system upgrades. Develops functional requirements through interaction with end-users and coordinates with development team on systematic enhancements or changes.

Mid level

Develops functional requirements through interaction with end-users and coordinates with development team on systematic enhancements or changes. High School and 6 years of experience.

Senior

Develops functional requirements through interaction with end-users and coordinates with development team on systematic enhancements or changes. High School and 6 years of experience.

Engineer - Junior

Comprehensive understanding of systems development lifecycle and systems engineering role throughout lifecycle.

Engineer - Mid Level

Comprehensive understanding of systems development lifecycle and systems engineering role throughout lifecycle.

Engineer - Senior

Comprehensive understanding of systems development lifecycle and systems engineering role throughout lifecycle.

Task Manager

Provides end users with the technology and infrastructure required to perform their job functions.

2. Provided through a single point of contact (SPOC)

Task Manager - Mid Level

Provides end users with the technology and infrastructure required to perform their job functions.

2. Provided through a single point of contact (SPOC)

Task Manager - Senior

Provides end users with the technology and infrastructure required to perform their job functions.

2. Provided through a single point of contact (SPOC)

Telcom Manager

The Telecommunications Manager is responsible for the service design, operations, maintenance, transition, and improvement of the following services for agency customers across the enterprise: data, voice, video, local and wide area network operations (LAN/WAN), voice communications, and video communications. Responsible for incident management of any service level issues and outages with these services.

Represents these services to customers and is responsible for all service support and service delivery actions taken to ensure they meet business needs and customer requirements. Responsible for overall customer satisfaction.

Web

Responsible for designing web pages (including the internal/external web page), including graphics, animation and functionality. Works directly with customers and team members to determine project scope and specifications.

Develops web page infrastructure and applications related to pages with more advanced graphics and features. Assures web server and site technology performance. May develop, assess and communicate web site usage and security policies and standards. Provides technical assistance to Web Site Administrators. May assist in the planning or overall company strategy involving internet usage.

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