IT-70 - Anchor Technology & Consultants, LLC - GS35F108CA

Anchor Technology & Consultants LLC Contract Number GS-35F-108CA

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage! a menu-driven database system.

The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Federal Supply Schedule 70 – General Purpose Commercial Information Technology Equipment, Software, and Services

CONTRACT NUMBER: GS-35F-108CA

CONTRACT PERIOD: 12 December 2014 – 11 December 2019

For more information on ordering from Federal Supply go to this website: www.gsa.gov/schedules

CONTRACTOR: Anchor Technology & Consultants LLC 5950 Symphony Wood Rd Ste. 608

Columbia, MD 21044 Phone number: 410.715.2482 E-Mail: Nayab@AnchorTC.com

CONTRACTOR’S ADMINISTRATION SOURCE: A. Nayab Siddiqui Phone: 410.715.2482

E-mail: Nayab@AnchorTC.com

BUSINESS SIZE: SERVICE DISABLED VETERAN OWNED SMALL BUSINESS (SDVOSB)

CUSTOMER INFORMATION:

1. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

132-51 IT Professional Services

2. MAXIMUM ORDER*: $500,000

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order.

A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic & Overseas

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: Basic discount of 4.5% from the commercial price list.

GSA Net Prices are shown on the attached GSA Pricelist.

http://www.gsaadvantage.gov/ http://www.gsa.gov/schedules

7. QUANTITY DISCOUNT(S): 0.5% for orders over $300,000

8. PROMPT PAYMENT TERMS: None

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are not accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: N/A

11a. TIME OF DELIVERY: 30 Days or sooner

11b. EXPEDITED DELIVERY: Negotiated

11c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are available. Contact the

Contractor for rates.

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Attention: A. Nayab Siddiqui

5950 Symphony Woods Road, Suite 609 Columbia, MD 21044 Tel: (410) 715-2482

13b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services.

The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: 5950 Symphony Woods Road, Suite 6089

Columbia, MD 21044

15. WARRANTY PROVISION: Standard Commercial Warranty.

16. EXPORT PACKING CHARGES: Not applicable

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for Electronic and Information Technology (EIT): N/A

25. DUNS NUMBER: 828462288

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

DATABASE: Contractor has an Active Registration in the SAM database.

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL

SERVICES (SPECIAL ITEM NUMBER 132-51)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology

Professional Services apply exclusively to IT Services within the scope of this Information Technology Schedule. b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this clause.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDERING PROCEDURES FOR SERVICES (REQUIRING A STATEMENT OF WORK) (G-FCI-920)

(MAR 2003)

FAR 8.402 contemplates that GSA may occasionally find it necessary to establish special ordering procedures for individual Federal Supply Schedules or for some Special Item Numbers (SINs) within a Schedule. GSA has established special ordering procedures for services that require a Statement of Work. These special ordering procedures take precedence over the procedures in FAR 8.404 (b)(2) through (b)(3).

When ordering services over $100,000, Department of Defense (DOD) ordering offices and non-DOD agencies placing orders on behalf of the DOD must follow the policies and procedures in the Defense Federal Acquisition Regulation Supplement (DFARS) 208.404-70 – Additional ordering procedures for services. When DFARS 208.404-70 is applicable and there is a conflict between the ordering procedures contained in this clause and the additional ordering procedures for services in DFARS 208.404-70, the DFARS procedures take precedence. GSA has determined that the prices for services contained in the contractor’s price list applicable to this Schedule are fair and reasonable. However, the ordering activity using this contract is responsible for considering the level of effort and mix of labor proposed to perform a specific task being ordered and for making a determination that the total firm-fixed price or ceiling price is fair and reasonable.

(a)

(1) When ordering services, ordering activities shall— Prepare a Request (Request for Quote or other communication tool): A statement of work (a performance-based statement of work is preferred) that outlines, at a minimum, the

(i) work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, and any special requirements (i.e., security clearances, travel, special knowledge, etc.) should be prepared.

(ii) The request should include the statement of work and request the contractors to submit either a firm-fixed price or a ceiling price to provide the services outlined in the statement of work. A firm-fixed price order shall be requested, unless the ordering activity makes a determination that it is not possible at the time of placing the order to estimate accurately the extent or duration of the work or to anticipate cost with any reasonable degree of confidence. When such a determination is made, a labor hour or time-and-materials proposal may be requested. The firm-fixed price shall be based on the rates in the schedule contract and shall consider the mix of labor categories and level of effort required to perform the services described in the statement of work.

The firm-fixed price of the order should also include any travel costs or other incidental costs related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel or Joint Travel Regulations. A ceiling price must be established for labor-hour and time-and-materials orders.

(iii) The request may ask the contractors, if necessary or appropriate, to submit a project plan for performing the task, and information on the contractor’s experience and/or past performance performing similar tasks.

(iv) The request shall notify the contractors what basis will be used for selecting the contractor to receive the order. The notice shall include the basis for determining whether the contractors are technically qualified and provide an explanation regarding the intended use of any experience and/or past performance information in determining technical qualification of responses. If consideration will be limited to schedule contractors who are small business concerns as permitted by paragraph (2) below, the request shall notify the contractors that will be the case.

(2) Transmit the Request to Contractors:

Based upon an initial evaluation of catalogs and price lists, the ordering activity should identify the contractors that appear to offer the best value (considering the scope of services offered, pricing and other factors such as contractors’ locations, as appropriate) and transmit the request as follows:

NOTE: When buying IT professional services under SIN 132—51 ONLY, the ordering office, at its discretion, may limit consideration to those schedule contractors that are small business concerns. This limitation is not applicable when buying supplies and/or services under other SINs as well as SIN 132-51. The limitation may only be used when at least three (3) small businesses that appear to offer services that will meet the agency’s needs are available, if the order is estimated to exceed the micro-purchase threshold.

(i) The request should be provided to at least three (3) contractors if the proposed order is estimated to exceed the micro-purchase threshold, but not exceed the maximum order threshold. (ii) For proposed orders exceeding the maximum order threshold, the request should be provided to additional contractors that offer services that will meet the ordering activity’s needs. (iii) In addition, the request shall be provided to any contractor who specifically requests a copy of the request for the proposed order. (iv) Ordering activities should strive to minimize the contractors’ costs associated with responding to requests for quotes for specific orders. Requests should be tailored to the minimum level necessary for adequate evaluation and selection for order placement. Oral presentations should be considered, when possible.

(3) Evaluate Responses and Select the Contractor to Receive the Order:

After responses have been evaluated against the factors identified in the request, the order should be placed with the schedule contractor that represents the best value. (See FAR 8.404)

(b) The establishment of Federal Supply Schedule Blanket Purchase Agreements (BPAs) for recurring services is permitted when the procedures outlined herein are followed. All BPAs for services must define the services that may be ordered under the BPA, along with delivery or performance time frames, billing procedures, etc. The potential volume of orders under BPAs, regardless of the size of individual orders, may offer the ordering activity the opportunity to secure volume discounts. When establishing BPAs, ordering activities shall—

(1) Inform contractors in the request (based on the ordering activity’s requirement) if a single BPA or multiple BPAs will be established, and indicate the basis that will be used for selecting the contractors to be awarded the BPAs. (i) SINGLE BPA: Generally, a single BPA should be established when the ordering activity can define the tasks to be ordered under the BPA and establish a firm-fixed price or ceiling price for individual tasks or services to be ordered. When this occurs, authorized users may place the order directly under the established BPA when the need for service arises. The schedule contractor that represents the best value should be awarded the BPA. (See FAR 8.404) \ (ii)

MULTIPLE BPAs: When the ordering activity determines multiple BPAs are needed to meet its requirements, the ordering activity should determine which contractors can meet any technical qualifications before establishing the BPAs. When establishing the BPAs, the procedures in (a)(2) above must be followed. The procedures at (a)(2) do not apply to orders issued under multiple BPAs.

Authorized users must transmit the request for quote for an order to all BPA holders and then place the order with the Schedule contractor that represents the best value.

(2) Review BPAs Periodically: Such reviews shall be conducted at least annually. The purpose of the review is to determine whether the BPA still represents the best value. (See FAR 8.404) (c) The ordering activity should give preference to small business concerns when two or more contractors can provide the services at the same firm-fixed price or ceiling price. (d) When the ordering activity’s requirement involves both products as well as executive, administrative and/or professional, services, the ordering activity should total the prices for the products and the firm-fixed price for the services and select the contractor that represents the best value. (See FAR 8.404) (e) The ordering activity, at a minimum, should document orders by identifying the contractor from which the services were purchased, the services purchased, and the amount paid. If other than a firm-fixed price order is placed, such documentation should include the basis for the determination to use a labor-hour or time-and-materials order. For ordering activity requirements in excess of the micro-purchase threshold, the order file should document the evaluation of Schedule contractors’ quotes that formed the basis for the selection of the contractor that received the order and the rationale for any trade-offs made in making the selection.

4. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available. b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

5. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity. b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity. c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner. d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

6. INSPECTION OF SERVICES

The Inspection of Services–Fixed Price (AUG 1996) clause at FAR 52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection–Time-and-Materials and Labor-Hour (JAN 1986) clause at FAR 52.246- 6 applies to time-and materials and labor-hour orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights in Data – General, may apply.’

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Services.

9. INDEPENDENT CONTRACTOR

All IT Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or

(ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor Hour Contracts at FAR 52.232-7 (DEC 2002), Alternate I (APR 1984) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.232-7 (DEC 2002), Alternate II (DEC 2002) applies to labor-hour orders placed under this contract.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity’s Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

DESCRIPTION OF IT SERVICES AND PRICING

Category ID Labor Category Price

001 Applications Programmer $108.52

002 Applications Systems Analyst/ Programmer – Intermediate $100.19

003 Applications Systems Analyst/ Programmer – Senior $102.94

004 Business Process Consultant $108.43

005 Business Subject Matter Specialist $126.27

006 Business Systems Analyst - Intermediate $119.41

007 Business Systems Analyst - Senior $122.15

008 Business Systems Specialist $116.66

009 Computer Operations Manager $108.43

010 Data Architect $126.27

011 Data Security Administration Manager $85.10

012 Data Security Analyst - Intermediate $78.23

013 Data Security Analyst - Senior $98.82

014 Data/Configuration Management Specialist $113.92

015 Database Administrator $113.92

016 Database Analyst/ Programmer - Intermediate $101.57

017 Database Analyst/ Programmer – Senior $107.06

018 Documentation Specialist - Intermediate $89.21

019 Documentation Specialist - Senior $100.19

020 Engineering Subject Matter Specialist $126.27

021 Graphics Specialist $100.19

022 Help Desk Manager $79.61

023 Help Desk Specialist $75.49

024 Help Desk Support Services Specialist - Senior $71.37

025 Information Assurance Engineer $102.94

026 Information Assurance Systems/Network Specialist $107.06

027 Information Systems Training Specialist - Senior $105.68

028 LAN Administrator - Intermediate $86.47

029 LAN Administrator - Senior $89.21

030 LAN Support Technician - Senior $94.70

031 LAN/WAN/MAN Administrator $107.06

032 Network Control Technician $76.86

033 Network Engineer - Senior $94.70

034 Project Manager – Senior $122.15

035 Quality Assurance Analyst - Intermediate $104.31

036 Quality Assurance Specialist $108.43

037 Technical Editor $75.49

038 Technical Writer $61.76

039 Web Content Administrator $89.21

040 Web Content Analyst $91.96

041 Web Designer $98.82

042 Web Operations Manager $107.06

043 Web Security Administrator $122.15

Anchor-TC Labor Category Matrix

Commercial Labor Category

Minimum/ General Experience and Years of

Experience Functional Responsibility

Educational Requirements

Applications Programmer

2 Years/Experience in the complete SDLC from project inception through operational support

Experience in the complete SDLC from project inception through operational support

Bachelor's degree in business administration, information systems, or related field preferred

Applications Systems Analyst/ Programmer – Intermediate

4 Years/Experience in the complete SDLC from project inception through operational support. Familiar with relational databases and client-server concepts. Performs a variety of tasks.

Works under general supervision;

typically reports to a project leader or manager.

Experience in the complete SDLC from project inception through operational support. Familiar with relational databases and client-server concepts. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager.

Bachelor's degree in business administration, information systems, or related field preferred

Applications Systems Analyst/ Programmer – Senior

6 Years/Experience in the complete SDLC from project inception through operational support. Must have a working knowledge of relational databases and client-server concepts.

Performs a variety of complicated tasks. May lead and direct the work of others.

Experience in the complete SDLC from project inception through operational support. Must have a working knowledge of relational databases and client-server concepts. Performs a variety of complicated tasks. May lead and direct the work of others.

Bachelor's degree in business administration, information systems, or related field preferred

Business Process Consultant

7 Years/Experience in leading teams in development of requirements analysis and development of requirements documentation.

Experience in leading teams in development of requirements analysis and development of requirements documentation.

Bachelor's degree in business administration, information systems, or related field preferred

Business Subject Matter Specialist

8 Years/Experience as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences.

Experience as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences.

Master's degree in Information Systems, computer science or related field preferred; or certification by Software Industry Recognized Organization

Business Systems Analyst - Intermediate

4 Years/Experience working with the interface of information technology with functional groups within an organization. Experience in the complete SDLC from project inception through operational support. Well-versed in meeting with users to gather requirements, documenting these requirements and serving as liaison between user and IT community.

Experience working with the interface of information technology with functional groups within an organization.

Experience in the complete SDLC from project inception through operational support. Well-versed in meeting with users to gather requirements, documenting these requirements and serving as liaison between user and IT community.

Bachelor's degree in business administration, information systems, or related field preferred

Business Systems Analyst - Senior

6 Years/Experience working with the interface of information technology with functional groups within an organization. Experience in the complete SDLC from project inception through operational support. Well-versed in meeting with users to gather requirements, documenting these requirements and serving as liaison between user and IT community.

Experience working with the interface of information technology with functional groups within an organization.

Experience in the complete SDLC from project inception through operational support. Well-versed in meeting with users to gather requirements, documenting these requirements and serving as liaison between user and IT community.

Bachelor's degree in business administration, information systems, or related field preferred

Business Systems Specialist

10 Years/Experience in leading teams in development of requirements analysis and development of requirements documentation.

Experience in leading teams in development of requirements analysis and development of requirements documentation.

Bachelor's degree in business administration, information systems, or related field preferred

Computer Operations Manager

5 Years/Comprehensive knowledge of state-of-the-art computer hardware and software applications typically used by comparable sized associations;

expert working knowledge of systems and the maintenance and upkeep requirements of an information management system. Good communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software;

and, well developed problem solving and analytical skills.

Comprehensive knowledge of state-of-the-art computer hardware and software applications typically used by comparable sized associations;

expert working knowledge of systems and the maintenance and upkeep requirements of an information management system. Good communication and customer service skills;

ability to use non-technical approaches to train others in the use of computer hardware and software; and, well developed problem solving and analytical skills.

Bachelor's in Computer Science, or related area.

Data Architect

10 Years/With 7 Years’ experience leading teams in designing and building relational databases, develop strategies for data acquisitions, archive recovery, and implementation of a database.

Experience leading teams in designing and building relational databases, develops strategies for data acquisitions, archive recovery, and implementation of a database.

Master's degree in Information Systems, computer science or related field preferred.

Data Security Administration Manager

5 years/With 2 Years’ experience managing technical personnel. Possess a thorough understanding of all aspects of computer and network security including such areas as firewall administration, encryption technologies and network protocols.

Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.

Experience managing technical personnel. Possess a thorough understanding of all aspects of computer and network security including such areas as firewall administration, encryption technologies and network protocols. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.

Bachelor's in Computer Science, or related area.

Data Security Analyst - Intermediate

4 Years/Direct experience implementing or managing security functionality or controls in data center environments. Excellent technical skills and knowledge to successfully manage project work; broad understanding of network, database and application security issues. Broad hand-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryptions, and other industry-standard techniques and practices.

Direct experience implementing or managing security functionality or controls in data center environments. Excellent technical skills and knowledge to successfully manage project work; broad understanding of network, database and application security issues. Broad hand-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryptions, and other industry-standard techniques and practices.

Bachelors in information systems, computer science or related field preferred.

Data Security Analyst - Senior

6 Years/Direct experience implementing or managing security functionality or controls in data center environments. Excellent technical skills and knowledge to successfully manage project work; broad understanding of network, database and application security issues. Broad hand-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryptions, and other industry-standard techniques and practices.

Direct experience implementing or managing security functionality or controls in data center environments. Excellent technical skills and knowledge to successfully manage project work; broad understanding of network, database and application security issues. Broad hand-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryptions, and other industry-standard techniques and practices.

Bachelor's or Master's degree in information systems, computer science or related field preferred.

Data/Configuration Management Specialist

5 Years’ Experience/Experience in assisting in the establishment and maintenance of complex CM systems.

Experience in assisting in the establishment and maintenance of complex CM systems.

Bachelor's degree in technical field or business administration preferred

Database Administrator

5 Years/Preferably have two or more years in a development environment.

Experience with MS SQL, Oracle, or IDMS, and with cross-database interface design and development.

Preferably have two or more years in a development environment. Experience with MS SQL, Oracle, or IDMS, and with cross-database interface design and development.

Bachelor's degree in a technical field or in a field relevant to the work to be performed

Database Analyst/ Programmer - Intermediate

4 Years/Experience interpreting physical database models and understanding relational database concepts such as indexes, primary and foreign keys, and constraints using Oracle. Experience designing, implementing, administering and monitoring the enterprise database environment.

Experience interpreting physical database models and understanding relational database concepts such as indexes, primary and foreign keys, and constraints using Oracle. Experience designing, implementing, administering and monitoring the enterprise database environment.

Bachelor's degree in a technical field or in a field relevant to the work to be performed

Database Analyst/ Programmer – Senior

6 Years/Experience interpreting physical database models and understanding relational database concepts such as indexes, primary and foreign keys, and constraints using Oracle. Experience designing, implementing, administering and monitoring the enterprise database

Experience interpreting physical database models and understanding relational database concepts such as indexes, primary and foreign keys, and constraints using Oracle. Experience designing, implementing, administering and

Bachelor's degree in a technical field or in a field relevant to the work to be performed environment. 3+ years’ experience in using ORACLE programming tools (SQL Plus, PL/SQL, SQL Loader or other ORACLE database programming tools) monitoring the enterprise database environment. 3+ years’ experience in using ORACLE programming tools (SQL Plus, PL/SQL, SQL Loader or other ORACLE database programming tools)

Documentation Specialist - Intermediate

3 Years/Practical experience in technical writing in the IT industry or in a related area. Demonstrated ability to grasp complex software requirements.

Demonstrated ability to communicate effectively both orally and in writing.

Experience working with desktop publishing, word processing, on-line documentation software and industry writing style such as grammar, sentence form, and structure.

Practical experience in technical writing in the IT industry or in a related area. Demonstrated ability to grasp complex software requirements. Demonstrated ability to communicate effectively both orally and in writing. Experience working with desktop publishing, word processing, on-line documentation software and industry writing style such as grammar, sentence form, and structure.

Bachelor's degree in a technical field or in a field relevant to the work to be performed

Documentation Specialist - Senior

5 Years/Practical experience in technical writing in the IT industry or in a related area. Demonstrated ability to grasp complex software requirements.

Demonstrated ability to communicate effectively both orally and in writing.

Experience working with desktop publishing, word processing, on-line documentation software and industry writing style such as grammar, sentence form, and structure.

Practical experience in technical writing in the IT industry or in a related area. Demonstrated ability to grasp complex software requirements. Demonstrated ability to communicate effectively both orally and in writing. Experience working with desktop publishing, word processing, on-line documentation software and industry writing style such as grammar, sentence form, and structure.

Bachelor's degree in a technical field or in a field relevant to the work to be performed

Engineering Subject Matter Specialist

10 Years/ Possesses work experience in their area of expertise and related knowledge and experience in: business management, core system configuration, software development life cycle (SDLC), development, systems testing, and business process re-engineering are considered beneficial.

Possesses work experience in their area of expertise and related knowledge and experience in: business management, core system configuration, software development life cycle (SDLC), development, systems testing, and business process re-engineering are considered beneficial.

Bachelor's degree in computer science, management information systems, or related field.

Graphics Specialist

3 Years/Experience with web standards and technologies including HTML, CSS, JavaScript. Experience with standard design tools (Photoshop, Illustrator, Flash, Fireworks, Dreamweaver) and knowledge of usability and coding practices. Ability to work in a fast-paced, technically challenging and dynamic environment; Strong written and verbal skills.

Experience with web standards and technologies including HTML, CSS, JavaScript. Experience with standard design tools (Photoshop, Illustrator, Flash, Fireworks, Dreamweaver) and knowledge of usability and coding practices. Ability to work in a fast-paced, technically challenging and dynamic environment; Strong written and verbal skills.

Bachelor's degree in information systems, computer science or related field preferred.

Help Desk Manager

5 Years/Knowledge/experience with enterprise ticketing systems.

Experience providing support for applications and infrastructure, e.g.

email, MS Office, Windows, desktops.

Experience with integrated Service Desk processes to support integrated Monitoring and Service Desk.

Knowledge/experience with enterprise ticketing systems.

Experience providing support for applications and infrastructure, e.g. email, MS Office, Windows, desktops. Experience with integrated Service Desk processes to support integrated Monitoring and Service Desk.

Bachelor's degree

Help Desk Specialist

5 Years/Experience providing support for applications and infrastructure, e.g.

email, MS Office, Windows, desktops.

Experience with integrated Service Desk processes to support integrated Monitoring and Service Desk.

Understanding of customers' desktop applications, Windows operating systems and office systems technologies remote access methods, basic networking functions, e-mail clients (Outlook) is essential.

Experience providing support for applications and infrastructure, e.g. email, MS Office, Windows, desktops. Experience with integrated Service Desk processes to support integrated Monitoring and Service Desk.

Understanding of customers' desktop applications, Windows operating systems and office systems technologies remote access methods, basic networking functions, e-mail clients (Outlook) is essential.

Bachelor's degree

Help Desk Support Services Specialist – Senior

6 Years/Experience shall include a range of assignments in technical tasks directly related to the proposed area of responsibility. Experience in configuring, implementing, and troubleshooting electronic mail and calendaring applications. Familiarity with third party workstation software products that perform utility services, database development, file management, and security functions such as virus detection and elimination.

Experience shall include a range of assignments in technical tasks directly related to the proposed area of responsibility. Experience in configuring, implementing, and troubleshooting electronic mail and calendaring applications.

Familiarity with third party workstation software products that perform utility services, database development, file management, and security functions such as virus detection and elimination.

Bachelor's degree

Information Assurance Engineer

4 Years/In-depth understanding of processing Information Assurance Vulnerability alerts, Bulletins, and Technical notes. Hands on experience in conducting system vulnerability assessment testing. Experience with UNIZ, Windows, CISCO, Intrusion

In-depth understanding of processing Information Assurance Vulnerability alerts, Bulletins, and Technical notes.

Hands on experience in conducting system vulnerability assessment testing. Experience

Bachelor's degree in information systems, computer science or related field preferred.

Detection System (IDS) and Firewall security configuration experience.

with UNIZ, Windows, CISCO, Intrusion Detection System (IDS) and Firewall security configuration experience.

Information Assurance Systems/Network Specialist

10 Years/Demonstrated experience and skill in designing, testing and implementing IT business solutions.

Experience as an IT project resource or lead is desired. Adaptable professional with ability to drive change to transform systems and processes.

Excellent organizational skills with ability to visualize the big picture and manage minute details.

Demonstrated experience and skill in designing, testing and implementing IT business solutions. Experience as an IT project resource or lead is desired. Adaptable professional with ability to drive change to transform systems and processes.

Excellent organizational skills with ability to visualize the big picture and manage minute details.

Bachelor's degree in information systems, computer science or related field preferred.

Information Systems Training Specialist - Senior

4 Years/Experience with personal computer systems, and experience, writing and processing software programs. Experience is required in writing technical reports and providing presentations and demonstrations.

Must have the ability to intelligently converse with all levels of customers.

Experience with personal computer systems, and experience, writing and processing software programs.

Experience is required in writing technical reports and providing presentations and demonstrations. Must have the ability to intelligently converse with all levels of customers.

Bachelor's degree in information systems, computer science or related field preferred.

LAN Administrator - Intermediate

2 Years/Experience in Information Systems, including teaching or training in software applications, PC repair, providing support to users required.

Experience in diagnosing and resolving LAN problems. Experience with data communications, operations and personal computers preferred

Experience in Information Systems, including teaching or training in software applications, PC repair, providing support to users required. Experience in diagnosing and resolving LAN problems. Experience with data communications, operations and personal computers preferred

Bachelor's in Computer Science, or related area.

LAN Administrator – Senior

5 Years/Experience in Information Systems, including teaching or training in software applications, PC repair, providing support to users required.

Experience in diagnosing and resolving LAN problems. Experience with data communications, operations and personal computers preferred

Experience in Information Systems, including teaching or training in software applications, PC repair, providing support to users required. Experience in diagnosing and resolving LAN problems. Experience with data communications, operations and personal computers preferred

Bachelor's in Computer Science, or related area.

LAN Support Technician - Senior

5 Years/Ability to work with a diversity of individuals and/or groups; work with a variety of data; and utilize a variety of types of job-related equipment.

Ability to adapt to changing work priorities; communicating with diverse groups; meeting deadlines and schedules; working as part of a team;

Ability to work with a diversity of individuals and/or groups; work with a variety of data; and utilize a variety of types of job-related equipment. Ability to adapt to changing work priorities;

communicating with diverse groups; meeting deadlines and schedules; working as part of a

Bachelor's degree in computer science, information systems, or related field.

and working with frequent interruptions team; and working with frequent interruptions

LAN/WAN/MAN

Administrator

4 Years/Experience in analysis, design, and/or integration of sophisticated Telecommunications Systems which may also include LAN/WAN/MAN systems. Provides systems analysis and assessments or performs the installation, upgrade, modification, configuration, documentation, and/or troubleshooting of specialized telecommunications systems, networks, or components.

Experience in analysis, design, and/or integration of sophisticated Telecommunications Systems which may also include LAN/WAN/MAN systems.

Provides systems analysis and assessments or performs the installation, upgrade, modification, configuration, documentation, and/or troubleshooting of specialized telecommunications systems, networks, or components.

Bachelor’s degree in an engineering or computer science discipline or Associates degree with technical certification in an engineering or computer science discipline such as Microsoft System Engineer or Novel Certified Network Engineer.

Network Control Technician

1 Year/Knowledge of commonly-used concepts, practices, and procedures within field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Knowledge of commonly-used concepts, practices, and procedures within field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Associate's degree in Computer Science, or related field.

Network Engineer – Senior

4 Years/Must have strong network experience maintaining Cisco switches and routers, and troubleshooting general LAN/WAN problems. Working knowledge of web applications, web servers, application load balancers and storage systems. Must have good knowledge of general security methodologies such as firewalls, IDS/IPS and access control list. Working knowledge of IP, OSPF, BGP, EIGRP, MPLS, CheckPoint firewall.

Network experience maintaining Cisco switches and routers, and troubleshooting general LAN/WAN problems. Working knowledge of web applications, web servers, application load balancers and storage systems.

Must have good knowledge of general security methodologies such as firewalls, IDS/IPS and access control list. Working knowledge of IP, OSPF, BGP, EIGRP, MPLS, CheckPoint firewall.

Bachelor's in Computer Science, or related area.

Project Manager – Senior

10 Years/Progressive Information Technology (IT) experience including at least four projects in technical areas.

At least two projects must have occurred within the past five (5) years.

Six (6) years in supervision of substantial Government IT projects.

Four (4) years of this experience must have been in supervising large IT services contracts, including people of various job categories and skills.

Progressive Information Technology (IT) experience including at least four projects in technical areas. At least two projects must have occurred within the past five (5) years. Six

(6) years in supervision of substantial Government IT projects. Four (4) years of this experience must have been in supervising large IT services contracts, including people of various job categories and skills.

Master's degree in Information Systems, computer science or related field preferred; or certification by Software Industry Recognized Organization

Quality Assurance Analyst - Intermediate

3 Years/Experience with black box and white box testing. Must have a working knowledge of quality assurance methodologies and familiar with NT, UNIX and/or Solaris environments.

Specialized experience includes:

Configuration Management, software testing and integration, software metrics and their application to software quality assessment.

Experience with black box and white box testing. Must have a working knowledge of quality assurance methodologies and familiar with NT, UNIX and/or Solaris environments. Specialized experience includes:

Configuration Management, software testing and integration, software metrics and their application to software quality assessment.

Bachelor's degree in a technical field or in a field relevant to the work to be performed

Quality Assurance Specialist

5 Years’ Experience/3 Years’ experience as a software tester for cloud-based, web-based, and client-server applications.

Experience as a software tester for cloud-based, web-based, and client-server applications.

Bachelor's degree in a technical field or in a field relevant to the work to be performed

Technical Editor

5 Years/Experience in one or more of the following areas: developing, editing, and producing technical and graphic documentation; providing research assistance; providing program coordination for IT systems. Five (5) years’ experience in specialized area of producing documentation, and/or providing research assistance for Government IT systems.

Experience in one or more of the following areas: developing, editing, and producing technical and graphic documentation;

providing research assistance;

providing program coordination for IT systems. Five (5) years’ experience in specialized area of producing documentation, and/or providing research assistance for Government IT systems.

Bachelor's degree in a technical field (for example, computer science or in English, Professional Writing, or other language-related field.

Technical Writer

3 Years/Experience writing technical documentation. Excellent writing skills.

Strong communication and interpersonal skills with the ability to interact frequently with technical research and development personnel.

Ability to work productively in a dynamic, deadline-driven environment. Ability to solve problems and work independently with minimal supervision. Strong analytical and logical reasoning skills. A plus if candidate has knowledge of: HTML, ASP, JSP, JavaScript, Java, SQL, Visual Basic, C++, UNIX.

Experience writing technical documentation. Excellent writing skills. Strong communication and interpersonal skills with the ability to interact frequently with technical research and development personnel. Ability to work productively in a dynamic, deadline-driven environment. Ability to solve problems and work independently with minimal supervision. Strong analytical and logical reasoning skills. A plus if candidate has knowledge of:

HTML, ASP, JSP, JavaScript, Java, SQL, Visual Basic, C++, UNIX.

Bachelor's degree in a technical field (for example, computer science or in English, Professional Writing, or other…