MAS - Filius Corporation - GS35F106DA

GENERAL SERVICES ADIMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Pricelist

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system.

The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

LARGE CATEGORY: FACILITIES

SUBCATEGORY: FACILITIES SERVICES

Special Item Number 561210FAC Facilities Maintenance and Management

Providing operating staff to perform a combination of support services within an agency's facilities that include planning, designing, managing, operating and maintaining reliable and efficient systems, equipment, facilities and logistics infrastructures to improve equipment and logistics performance, and reduce life cycle costs.

Examples include providing a combination of services, such as complete turnkey operations, maintenance and support services, Base facilities operation support services (excluding computer operations), depot maintenance, preventative maintenance planning, fleet/property management and maintenance, mobile utility support equipment operation, maintenance and repair, strategic account/project management, integrated facility management and operations management support, janitorial, maintenance, trash disposal, guard and security, mail routing, reception, laundry, and related services to support operations within facilities.

NOTE: Not subject to Cooperative Purchasing

FSC/PSC Code: R799

LARGE CATEGORY: INFORMATION TECHNOLOGY

SUBCATEGORY: IT SERVICES

Special Item Number 54151S Information Technology Professional Services

IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

The Contractor shall not resell IT Professional Services, except that IT professional services may only be resold in direct support of products that are authorized to be sold via the schedule contract, e.g. SIN 54151 - Software Maintenance Services that supports SIN 511210 - Software Licenses. (This does not include SINs within the IT Services Subcategory).

NOTE: Subject to Cooperative Purchasing

FSC/PSC Code: D399

LARGE CATEGORY: INFORMATION TECHNOLOGY

SUBCATEGORY: IT SOLUTIONS

Special Item Number 561422 Automated Contact Center Solutions (ACCS)

ACCS is defined as any combination of products, equipment, software and/or services that are required to establish and maintain contact center capabilities managed by the contractor for an agency. These include a wide range of automated and attended managed solutions that allow agencies to respond to inquiries from the public. Permissible offerings under this SIN may include any technologies or services required to deliver and support ACCS to agencies, including but not limited to: Technology: Automated services to include but not limited to Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc.

FSC/PSC Code: DA01

LARGE CATEGORY: MISCELLANEOUS

SUBCATEGORY: COMPLEMENTARY SINs

Special Item Number ANCILLARY Ancillary Supplies and Services

Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to complement a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

FSC/PSC Code: 0000

Special Item Number OLM Order-Level Materials (OLM)

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA.

Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

OLM SIN-Level Requirements/Ordering Instructions:

OLMs are:

• Purchased under the authority of the FSS Program

• Unknown until an order is placed

• Defined and priced at the ordering activity level in accordance with GSAR clause 552.238-115

Special Ordering

Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs)

• Only authorized for use in direct support of another awarded SIN

• Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH)

Contract Line Item Number (CLIN)

• Subject to a Not To Exceed (NTE) ceiling price

OLMs are not:

• "Open Market Items"

• Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level)

OLM Pricing:

• Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF).

• The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against an FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

FSC/PSC Code: 0000

Schedule Contract Number

GS-35F-106DA

For more information on ordering from Federal Supply Schedules, click on the FSS Schedules button at fss.gsa.gov.

Contract Period: December 23, 2015 through December 22, 2030

Contract current through: Modification PA-0033 effective September 9, 2025 GSA MAS Refresh 29 Modification PS-A905 effective September 2, 2025

Filius Corporation

310 S 3rd Street, Suite 220 San Jose, CA 95112

703-825-8330 (telephone) 240-766-8080 (facsimile) www.filiuscorp.com

Contractor Point of Contact for Contract Administration Patty Jackson

Business Manager Filius Corporation

310 S 3rd Street, Suite 220 San Jose, CA 95112

703-825-8330 (telephone) 240-766-8080 (facsimile) patty.jackson@filiuscorp.com

A Woman-Owned Small Business

CUSTOMER INFORMATION

1a. Table of awarded Special Item Numbers:

Special Item Number 561210FAC Facilities Maintenance and Management Special Item Number 54151S Information Technology Professional Services Special Item Number 561422 Automated Contact Center Solutions (ACCS) Special Item Number Ancillary Ancillary Supplies and Services Special Item Number OLM Order-Level Materials

1b. Identification of lowest priced model number and corresponding price for each awarded Special Item Number:

Special Item Number Service / Product GSA Price with IFF

561210FAC Administrative Support 1 (Gov’t Site) $53.42

54151S Administration Specialist 1 (Gov’t Site) $48.62

561422 ACCS Technical Specialist 1 (Gov’t Site) $65.96

Ancillary ACCS Administrative Support 1 (Gov’t Site) $53.02

1c. Identification of Services and Hourly Rates: See Pages 7 through 68 below.

2. Maximum Order:

Special Item Number 561210FAC $1,000,000 Special Item Number 54151S $500,000 Special Item Number 561422 $500,000 Special Item Number Ancillary $250,000 Special Item Number OLM $250,000

3. Minimum Order: $100

4. Geographic Coverage: Worldwide

5. Point of Production: San Jose, California USA

6. Discount from Commercial List Price or Market Rate:

The GSA Net Prices published on the GSA Advantage website reflect the fully burdened price. The negotiated discount has been applied and the Industrial Funding Fee has been added.

7. Quantity Discounts: Not Applicable

8. Prompt Payment Terms: Net 30 days

Information for Ordering Offices: Prompt Payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Government Purchase Card:

Accepted for sales at or below the micro-purchase threshold.

Acceptance for purchases above the micro-purchase threshold will be determined on a procurement-by-procurement basis.

10. Foreign Item(s): Not Applicable

11a. Time of Delivery: As negotiated with the Ordering Activity.

11b. Expedited Delivery: As negotiated with the Ordering Activity.

11c. Overnight and 2-day Delivery: As negotiated with the Ordering Activity.

11d. Urgent Requirements:

Ordering Activities can contact the Contractor’s Representative for the purpose of requesting accelerated delivery to meet urgent requirements.

12. F.O.B. Point: Destination

13a. Ordering Address:

Patty Jackson Business Manager Filius Corporation 310 S 3rd Street, Suite 220 San Jose, CA 95112 703-825-8330 (telephone) 240-766-8080 (facsimile) patty.jackson@filiuscorp.com

13b. Ordering Procedures:

For supplies and services, the ordering procedures and information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment Address:

Patty Jackson Business Manager Filius Corporation 310 S 3rd Street, Suite 220 San Jose, CA 95112 703-825-8330 (telephone) 240-766-8080 (facsimile) patty.jackson@filiuscorp.com

15. Warranty Provision: All services shall be performed in a good and workmanlike manner.

16. Export Packing Charges: Not Applicable.

17. Terms and conditions of Government purchase card acceptance:

Please contact the Contractor for additional information.

18. Terms and conditions of Rental, Maintenance, and Repair: Not Applicable.

19. Terms and conditions of Installation: Not Applicable.

20. Terms and conditions of Repair Parts indicating date of parts price lists and any discounts from list prices:

Not Applicable.

20a. Terms and conditions for any other Service: Not Applicable.

21. List of Service and Distribution Points: Not Applicable.

22. List of Participating Dealer: Not Applicable.

23. Preventative Maintenance: Not Applicable.

24a. Special Attributes such as Environmental Attributes (E.G., Recycled Content, Energy Efficiency, and/or Reduced Pollutants):

Not Applicable.

24b. Section 508 Compliance Information:

Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT). The EIT standard can be found at: http:www.Section508.gov/.

25. Data Universal Number System (DUNS) Number: 962 932 039

26. Notification regarding registration in System for Award Management (SAM) database:

Contractor has a current registration in SAM.

27. Description of Services and Approved Hourly Rates – by SIN

SPECIAL ITEM NUMBER 561210FAC

FACILITIES MAINTENANCE AND MANAGEMENT

Technical Manager 6

Minimum/General Experience: Ten (10) years combined technical and management experience.

Functional Responsibility: Plans, conducts, and technically directs engineering, maintenance, logistics, and facility support projects, programs, or division. Coordinates the efforts of subordinate managers, subject matter experts, engineers, technical support personnel, drafters, technical writers, and technicians in the performance of assigned projects. Conducts investigations and tests. Recommends corrections in technical applications and analysis. Evaluates vendor capabilities to provide required products or services. Conducts investigations and studies and presents recommendations and solutions related to short- and long-range program planning requirements. Classifies and summarizes data for the preparations and submission of reports on a recurring basis. Provides advice and assistance to subordinate managers which directly affect the conduct and attainment of client goals and objectives. Responsible for identifying, researching, and evaluating new and emerging technology to support strategic planning initiatives. Performs evaluations, site surveys, requirements analysis and definition technology prototyping, and cost analyses. Develops proof of concept through use of techniques such as rapid prototyping as a means for accelerating delivery of turnkey systems. Recommends changes in technology, which support new and/or revised business practices.

Provides technical consultation to other organizations and work leadership to subordinate employees.

Minimum Education: Bachelor’s degree.

Approved Substitutions

Education Experience

High School Diploma/GED 14 years combined technical and management experience

Associate’s degree 12 years combined technical and management experience

Master’s degree 8 years combined technical and management experience

Doctorate degree 6 years combined technical and management experience

Technical Manager 5

Minimum/General Experience: Eight (8) years combined technical and management experience.

Functional Responsibility: Directs technical tasks of planning, designing, managing, operating, and maintaining systems, equipment, facilities, and logistics infrastructures. Remains abreast of industry changes and introduces best practices into current efforts when applicable. Coordinates subordinate managers with the daily operations and technical performance of multiple related programs/projects or a division with a common technical (e.g., engineering, maintenance, logistics, facility support) or customer objective. Interacts and maintains contact with various management levels within a vertical or operating unit, in addition to the client community concerning the management and oversight of multiple programs/projects or a division, operational decisions, delivery and strategy decisions, and contractual obligations/clarifications. Full responsibility of multiple programs/projects or a division at a time.

High School Diploma/GED 12 years combined technical and management experience

Associate’s degree 10 years combined technical and management experience

Master’s degree 6 years combined technical and management experience

Doctorate degree 4 years combined technical and management experience

Technical Manager 4

Minimum/General Experience: Six (6) years combined technical and management experience.

Functional Responsibility: Performs technical tasks of planning, designing, managing, operating, and maintaining systems, equipment, facilities, and logistics infrastructures. Remains abreast of industry changes and introduces best practices into current efforts when applicable. Responsible for the daily operations and technical performance of multiple programs, projects, or teams. Interacts and maintains contact with various management levels within a vertical or operating unit, in addition to the client community concerning the management and oversight of multiple programs, projects, and/or teams, operational decisions, delivery and strategy decisions, and contractual obligations/clarifications. Directs multiple programs, projects, and/or teams at a time, including all aspects of performance.

High School Diploma/GED 10 years combined technical and management experience

Associate’s degree 8 years combined technical and management experience

Master’s degree 4 years combined technical and management experience

Doctorate degree 2 years combined technical and management

Technical Manager 3

Minimum/General Experience: Four (4) years combined technical and management experience.

Functional Responsibility: Performs technical tasks of planning, designing, managing, operating, and maintaining systems, equipment, facilities, and logistics infrastructures. Remains abreast of industry changes and introduces best practices into current efforts when applicable. Responsible for the daily operations and technical performance of a single program or project. Interacts and maintains contact with various management levels within a vertical or operating unit, in addition to the client community concerning the management and oversight of a program or project, operational decisions, delivery and strategy decisions, and contractual obligations/clarifications. Directs a single program or project, including all aspects of performance.

High School Diploma/GED 8 years combined technical and management experience

Associate’s degree 6 years combined technical and management experience

Master’s degree 2 years combined technical and management

Doctorate degree 0 years

Technical Manager 2

Minimum/General Experience: Two (2) years combined technical and management experience.

Functional Responsibility: Performs technical tasks of planning, designing, managing, operating, and maintaining systems, equipment, facilities, and logistics infrastructures. Remains abreast of industry changes and best practices. Responsible for the daily operations and technical performance of a small project.

Interacts and maintains contact with various management levels within a vertical or operating unit, in addition to the client community concerning the management and oversight of a small project, operational decisions, delivery and strategy decisions, and contractual obligations/clarifications. Directs a single small project at a time.

High School Diploma/GED 6 years combined technical and management experience

Associate’s degree 4 years combined technical and management experience

Master’s degree 0 years

Technical Manager 1

Minimum/General Experience: Zero (0) year.

Functional Responsibility: Contributes to technical tasks of planning, designing, managing, operating, and maintaining systems, equipment, facilities, and logistics infrastructures. Remains abreast of industry changes and best practices. Responsible for the daily operations and technical performance of a small team or work unit. Interacts and maintains contact with various management levels within a vertical or operating unit, in addition to the client community concerning the management and oversight of a small team or work unit, operational decisions, delivery and strategy decisions, and contractual obligations/clarifications. Directs a single small team or work unit at a time.

High School Diploma/GED 4 years combined technical and management experience

Associate’s degree 2 years combined technical and management experience

Technical Engineer 6

Minimum/General Experience: Ten (10) years.

Functional Responsibility: Serves as subject matter expert in a specialized engineering or technical field, and is proficient in relevant engineering and logistics principles and practices. Applies experience, skills, and/or expert knowledge within an engineering/logistics subdiscipline to broad, complex assignments.

Generates new or innovative concepts as evidenced by synthesis of new products or processes. Creates or uses tools to develop solutions for technical, engineering, scientific, or logistics problems. Utilizes and develops tools, techniques, processes, and/or facilities such as state-of-the-art simulation environments, laboratories, and test facilities. Performs analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling, and process analysis and design. Provides leadership and technical direction for logistics and engineering activities in a specialized engineering discipline or technology subject area. Recognized at the industry level as a major contributor to the technical planning process and for providing technical management and guidance, providing a major impact on program success and productivity.

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High School Diploma/GED and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

14 years

Associate’s degree and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

12 years

Master’s degree 8 years

Doctorate degree 6 years

Technical Engineer 5

Minimum/General Experience: Eight (8) years.

Functional Responsibility: Oversees and performs engineering functions in the planning, designing, operations, and maintenance of systems, equipment, facilities, and logistics infrastructures. Plans, schedules, conducts, or coordinates detailed phases of engineering work for multiple programs/projects.

Analyzes complex features of the work and applies principles and practices of the discipline, or devises new approaches in problem solving. Reviews all results from assigned tasks and determines if outputs are complete, correct, integrated with program/project objectives, and adequately documented. Applies specialization in one or more engineering practice areas (e.g., electrical, mechanical, production, structural, information technology) or business area expertise related to the client or vertical/niche market. Remains abreast of industry changes or changes in a particular field and introduces best practices into current efforts when applicable. Provides leadership through continued self-development, mentoring, and training activities.

Act as advisor to customers on advanced technical research studies and applications.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

12 years

Associate’s degree and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

10 years

Master’s degree 6 years

Doctorate degree 4 years

Technical Engineer 4

Minimum/General Experience: Six (6) years.

Functional Responsibility: Performs engineering functions in the planning, designing, operations, and maintenance of systems, equipment, facilities, and logistics infrastructures. Plans, schedules, conducts, or coordinates detailed phases of engineering work through the selection and adaptation or modification of techniques, procedures, and criteria. Analyzes complex features of the work and applies principles and practices of the discipline, or devises new approaches in problem solving. Reviews all results from assigned tasks and determines if outputs are complete, correct, integrated with program/project objectives, and adequately documented. Applies advanced theories, concepts, principles, and processes in a specialized area of expertise. Remains abreast of industry changes or changes in a particular field and introduces best practices into current efforts when applicable. Leads and directs the work of others. Provides training and guidance to subordinate technical engineers.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

10 years

Associate’s degree and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

8 years

Master’s degree 4 years

Doctorate degree 2 years

Technical Engineer 3

Minimum/General Experience: Four (4) years.

Functional Responsibility: Independently evaluates, selects, adapts, and modifies standard techniques and criteria to plan and conduct engineering assignment. Contributes to the analysis of complex features of the work and applies principles and practices of the discipline, or devises new approaches in problem solving. Remains abreast of industry changes and best practices. Accomplishes complete tasks of limited scope or solves problems which require investigation of a limited number of variables. Continues self-development and learns about the customers, industry, and engineering field of study by accessing available training activities and participating in a mentoring relationship. Works independently.

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High School Diploma/GED and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

8 years

Associate’s degree and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

6 years

Master’s degree 2 years

Technical Engineer 2

Minimum/General Experience: Two (2) years.

Functional Responsibility: Independently evaluates, selects, and applies standard engineering techniques, procedures, and criteria; makes minor adaptations and modifications. Assists senior engineers to perform a project assignment that involves few complex features and can be guided by codes, standards, and other precedents of the discipline. Analyzes and/or evaluates the results of an analysis using techniques prescribed by senior engineers or supervisors. Continues self-development and learns about the customers, industry, and engineering field of study by accessing available training activities and participating in a mentoring relationship. Works under supervision.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

6 years

Associate’s degree and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

4 years

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Technical Engineer 1

Minimum/General Experience: Zero (0) years.

Functional Responsibility: Performs routine engineering tasks designed to provide experience and familiarization with engineering methods, practices, and programs. Performs limited portions of engineering tasks under the direction of an experienced engineer. Applies commonly used equations and techniques to solve assigned problems. Continues self-development and learns about the customers, industry, and engineering field of study by accessing available training activities and participating in a mentoring relationship. Works under supervision.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

4 years

Associate’s degree and Vocational Training/Working Knowledge of the principles and techniques in electrical, mechanical, production, structural, information technology, or related technical field

2 years

Professional Specialist 6

Functional Responsibility: Serves as subject matter expert in the following specialties: functional/technical analysis, quality assurance/quality control, configuration management, training and change management, process improvement, and technical writing. Applies specialization in one or more business areas related to the client, vertical/niche market, or a system, equipment, facility, and logistics infrastructure. Remains abreast of industry changes or changes in a particular field and introduces best practices into current efforts when applicable. Recognized as an expert in the field, providing a major impact on program success and productivity. Designs and establishes standards, policies, and procedures for implementation across multiple programs/projects.

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High School Diploma/GED and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

14 years

Associate’s degree and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

12 years

Professional Specialist 5

Functional Responsibility: Oversees and performs independent, non-routine assignments within the following specialties: functional/technical analysis, quality assurance/quality control, configuration management, training and change management, process improvement, and technical writing. Applies specialization in one or more business areas related to the client, vertical/niche market, or a system, equipment, facility, and logistics infrastructure. Remains abreast of industry changes or changes in a particular field and introduces best practices into current efforts when applicable. Leads and directs the work of others. Act as advisor to customers on operations, planning, and improvement.

High School Diploma/GED and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

12 years

Associate’s degree and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

10 years

Professional Specialist 4

Functional Responsibility: Performs independent, non-routine assignments within the following specialties:

functional/technical analysis, quality assurance/quality control, configuration management, training and change management, process improvement, and technical writing. Develops alternatives and recommendations for technical and management-level personnel involved in the management and operation of systems, equipment, facilities, and logistics infrastructures. Remains abreast of industry changes and best practices. Provides training and guidance to subordinate specialists.

High School Diploma/GED and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

10 years

Associate’s degree and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

8 years

Professional Specialist 3

Functional Responsibility: Performs independent, routine assignments within the following specialties:

functional/technical analysis, quality assurance/quality control, configuration management, training and change management, process improvement, and technical writing. Performs support functions and drafting reports to assist senior specialists in developing alternatives and recommendations to technical and management-level personnel involved in the management and operation of systems, equipment, facilities, and logistics infrastructures. Works independently.

High School Diploma/GED and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

8 years

Associate’s degree and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

6 years

Professional Specialist 2

Functional Responsibility: Contributes to assignments within the following specialties: functional/technical analysis, quality assurance/quality control, configuration management, training and change management, process improvement, and technical writing. Performs basic data gathering and maintaining records to assist senior specialists in developing alternatives and recommendations to technical and management-level personnel involved in the management and operation of systems, equipment, facilities, and logistics infrastructures. Works under supervision.

High School Diploma/GED and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

6 years

Associate’s degree and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

4 years

Professional Specialist 1

Functional Responsibility: Performs routine tasks designed to provide experience and familiarization within the following specialties: functional/technical analysis, quality assurance/quality control, configuration management, training and change management, process improvement, and technical writing. Works under supervision.

High School Diploma/GED and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

4 years

Associate’s degree and Vocational Training or Certificate in Requirements, Design, Testing, QA/QC, Process Improvement, or CM Tools/Methodologies

2 years

Technical Specialist 5

Functional Responsibility: Oversees and performs planning, installation, testing, operations and maintenance, and technical support of systems, equipment, facilities, and logistics infrastructures. Assigns and directs subordinates to complete design/drafting projects; fabrication, installation, and testing activities;

or repairing and solving engineering problems. Represents the company in a customer support role and is responsible for customer's satisfaction with system, equipment, or servicing. Acts as advisor to subordinates to meet schedules and/or resolve technical problems or in the capacity of a supervisor with administrative and technical direction of personnel.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

12 years

Associate’s degree and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

10 years

Technical Specialist 4

Functional Responsibility: Is designated as “lead” worker and performs planning, installation, testing, operations and maintenance, and technical support of systems, equipment, facilities, and logistics infrastructures. Works independently to execute design/drafting projects; fabrication, installation, and testing activities; or repairing and solving engineering problems. Represents the company in a customer support role. Exercises independent judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Provides direction and guidance to subordinate technical specialists.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

10 years

Associate’s degree and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

8 years

Technical Specialist 3

Functional Responsibility: Performs planning, installation, testing, operations and maintenance, and technical support of systems, equipment, facilities, and logistics infrastructures. Works independently to execute design/drafting projects; fabrication, installation, and testing activities; or repairing and solving engineering problems. Represents the company in a customer support role. Exercises independent judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Works independently.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

8 years

Associate’s degree and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

6 years

Technical Specialist 2

Functional Responsibility: Contributes to the planning, installation, testing, operations and maintenance, and technical support of systems, equipment, facilities, and logistics infrastructures. Assists senior technical specialists in design/drafting projects; fabrication, installation, and testing activities; or repairing and solving engineering problems. Represents the company in a customer support role. Works under supervision.

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High School Diploma/GED and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

6 years

Associate’s degree and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

4 years

Technical Specialist 1

Functional Responsibility: Performs routine tasks designed to provide experience and familiarization in the planning, installation, testing, operations and maintenance, and technical support of systems, equipment, facilities, and logistics infrastructures. Works under supervision to assist in design/drafting projects;

fabrication, installation, and testing activities; or repairing and solving engineering problems. Works on assignments that are routine in nature.

High School Diploma/GED and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design/computer aided manufacturing (CAD/CAM); testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

4 years

Associate’s degree and Vocational Training/Working Knowledge of the principles, instruments, and/or equipment relevant to the task:

drafting/computer aided design (CAD);

testing/diagnostic tools;

electrical/mechanical/structural/ production/information technology engineering

2 years

(Continued on Page 23)

Project Specialist 5

Functional Responsibility: Oversees and performs the analysis, control, scheduling, tracking, accounting, and reporting of requirements, resources, schedule, and/or cost for facility operation and logistics service functions. Assists technical and management-level personnel in the design, implementation, operation, and performance of logistics functions, including supply chain, acquisition, distribution, transportation, warehousing, training, and operations and maintenance. Ensures compliance with requirements. Uses automation tools in portfolio management, project management, and budgeting/accounting. Communicates and coordinates instructions with various individuals within programs, projects, or teams to organize and expedite flow of work. Presents reports, briefings, work breakdown structures, resource planning, and process improvement findings to technical and management-level personnel. Provides leadership, supervision, training, and guidance to subordinate project specialists.

High School Diploma/GED and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

12 years

Associate’s degree and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

10 years

Project Specialist 4

Functional Responsibility: Is designated as “lead” worker and performs analysis, control, scheduling, tracking, accounting, and reporting of requirements, resources, schedule, and/or cost for facility operations and logistics services. Ensures compliance with requirements. Uses automation tools in portfolio management, project management, and budgeting/accounting. Communicates and coordinates instructions with various individuals within programs, projects, or teams to organize and expedite flow of work. Prepares deliverables (e.g., reports, briefings, work breakdown structures, resource planning, process improvement).

Provides direction and guidance to subordinate project specialists.

(Continued on Page 24)

High School Diploma/GED and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

10 years

Associate’s degree and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

8 years

Project Specialist 3

Functional Responsibility: Performs analysis, control, scheduling, tracking, accounting, and reporting of requirements, resources, schedule, and/or cost for facility operations and logistics services. Ensures compliance with requirements. Uses automation tools in portfolio management, project management, and budgeting/accounting. Communicates and coordinates instructions with various individuals within programs, projects, or teams to organize and expedite flow of work. Drafts deliverables, summarizes and synthesizes data (e.g., reports, briefings, work breakdown structures, resource planning, process improvement). Works independently.

High School Diploma/GED and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

8 years

Associate’s degree and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

6 years

Project Specialist 2

Functional Responsibility: Assists with analysis, control, scheduling, tracking, accounting, and reporting of requirements, resources, schedule, and/or cost for facility operations and logistics services. Assists with compliance with requirements. Uses automation tools in portfolio management, project management, and budgeting/accounting. Performs basic data gathering and maintaining records to assist with the preparation of deliverables (e.g., progress reports, briefings, work breakdown structures, resource planning, process improvement, forecasts). Works under supervision.

High School Diploma/GED and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

6 years

Associate’s degree and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

4 years

Project Specialist 1

Functional Responsibility: Performs routine tasks designed to provide experience and familiarization in the analysis, control, scheduling, tracking, accounting, and reporting of requirements, resources, schedule, and/or cost for facility operations and logistics services. Performs data entry into automation tools including portfolio management, project management, and budgeting/accounting. Works under supervision.

High School Diploma/GED and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

4 years

Associate’s degree and Vocational Training or Certificate in Project Tools (e.g., Primavera, NetSuite, JIRA, Confluence, Function Point, Deltek, Sympaq)

2 years

(Continued on Page 26)

Technical Support 5

Functional Responsibility: Oversees and performs facility support/logistics functions to include warehousing, receiving/handling, stocking, inventory, packaging, shipping/transportation, maintaining, repairing, and operating systems, equipment, facilities, and logistics infrastructures. Assists in planning and developing Integrated Logistics Support functions (e.g. system planning, logistic documentation, fielding, and systems replacement and/or retirement) and automated support systems involving personnel, maintenance, training, support equipment, test equipment, technical and logistics data, facilities support, and supply support. Prepares facility/logistics support documentation and source data, inventory and requisition of supplies, and repair parts and equipment. Requires knowledge in specialized Integrated Logistics Support functions. Provides leadership, supervision, training, and guidance to subordinate employees.

Minimum Education: High school diploma and satisfactory completion of an Integrated Logistics Support-related training course.

Technical Support 4

Functional Responsibility: Is designated as “lead” worker and performs facility support/logistics functions to include warehousing, receiving/handling, stocking, inventory, packaging, shipping/transportation, maintaining, repairing, and operating systems, equipment, facilities, and logistics infrastructures. Uses automated support systems involving personnel, maintenance, training, support equipment, test equipment, technical and logistics data, facilities support, and supply support. Assists in preparing facility/logistics support documentation and source data, inventory and requisition of supplies, and repair parts and equipment. Provides direction and guidance to subordinate employees.

Minimum Education: High school diploma and satisfactory completion of an Integrated Logistics Support-related training course.

Technical Support 3

Minimum/General Experience: Four (4) years. Senior-level position.

Functional Responsibility: Performs facility support/logistics functions to include warehousing, receiving/handling, stocking, inventory, packaging/transportation, shipping, maintaining, repairing, and operating systems, equipment, facilities, and logistics infrastructures. Uses and develops reports from automated support systems involving maintenance, training, support equipment, test equipment, technical and logistics data, facilities support, and supply support. Assists in orienting, training, and checking others’ work. Works independently.

Minimum Education: High school diploma.

(Continued on Page 27)

Technical Support 2

Minimum/General Experience: Two (2) years. Junior-level position.

Functional Responsibility: Performs facility support/logistics functions to include warehousing, receiving/handling, stocking, inventory, packaging, shipping/ transportation, maintaining, repairing, and operating systems, equipment, facilities, and logistics infrastructures. Uses automated support systems involving maintenance, training, support equipment, test equipment, technical and logistics data, facilities support, and supply support. Works on assignments that are non-routine in nature. Works under supervision.

Technical Support 1

Minimum/General Experience: Zero (0) years. Entry-level position.

Functional Responsibility: Performs routine tasks designed to provide experience and familiarization in facility support/logistics functions to include warehousing, receiving/handling, stocking, inventory, packaging, shipping/ transportation, maintaining, repairing, and operating systems, equipment, facilities, and logistics infrastructures. Has general knowledge of basic logistics functions. Works on assignments that are routine in nature. Works under supervision.

Administrative Support 5

Functional Responsibility: Oversees and performs a broad range of administrative tasks for technical and management-level personnel. Acts as primary liaison for administrative and support functions. Responsible for coordinating the implementation of procedures and programs pertaining to these administrative specialties. Prioritizes and carries out special projects and complex assignments. Exercises frequent judgment, initiative, diplomacy, and tact and ensures the confidentiality of all matters. Makes administrative decisions and takes action on behalf of the technical and management-level personnel based on knowledge of the program/project, organization, policies, and personnel. Directs established guidelines, procedures, and policies.

Administrative Support 4

Functional Responsibility: Is designated as “lead” worker and performs administrative and secretarial support to technical and management-level personnel (e.g., word processing, scheduling, clerical support, completing/verifying forms, documentation, maintaining records and files). Interfaces with personnel to coordinate meetings; provides end-user/customer support; and performs general administrative duties (e.g., reception, telephone duty, facility access processing/control, mail operation, property inventory). Performs budgetary, billing, and financial management. Prepares and/or maintains systems, programming and operations documentation, procedures and methods, training, and quality control. Provides direction and guidance to subordinate employees.

Administrative Support 3

Minimum/General Experience: Four (4) years. Senior-level position.

Functional Responsibility: Provides administrative and secretarial support to technical and management-level personnel (e.g., word processing, scheduling, clerical support, completing/verifying forms, documentation, maintaining records and files). Interfaces with personnel to coordinate meetings; provides end-user/customer support; and performs general administrative duties (e.g., reception, telephone duty, facility access processing/control, mail operation, property inventory). Assists in budgetary, billing, and financial management. Prepares and/or maintains systems, programming and operations documentation, procedures and methods, training, and quality control. Performs orientation, training, and checking others’ work. Duties and tasks are non-routine. Works independently.

Administrative Support 2

Minimum/General Experience: Two (2) years. Junior-level position.

Functional Responsibility: Provides administrative and secretarial support to technical and management-level personnel (e.g., word processing, scheduling, clerical support, completing/verifying forms, documentation, maintaining records and files). Interfaces with personnel to coordinate meetings; provides end-user/customer support; and performs general administrative duties (e.g., reception, telephone duty, facility access processing/control, mail operation, property inventory).