MAS - Vector Consulting, Inc. - GS35F0815N

AUTHORIZED

MAS SCHEDULE PRICELIST

SPECIAL ITEM NUMBER 54151S - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

VECTOR CONSULTING INC.

6455 E JOHNS CROSSING, SUITE 250

DULLUTH, GA 30097-1559

PHONE: 770-225-7681

SANJAY.AGRAWALA@VECTORCONSULTING.COM

WWW.VECTORCONSULTING.COM

Contract Number:

GS-35F-0815N

Period Covered by Contract:

JULY 30, 2003 – JULY 29, 2023

Contract Current through Modification A824 dated September 11, 2020 General Services Administration Federal Acquisition Service Products and ordering information in this MAS Schedule Pricelist are also available on the GSA Advantage! System (http://www.gsaadvantage.gov).

TABLE OF CONTENTS

Section Page Information for Ordering Activities……………………………………………………………………………………3 Labor Category Descriptions (SIN 54151S)……………………………………………………………………… Labor Category Pricing (SIN 54151S)…….. ……………………………………………………...…………….. 7

CONTRACT TERMS AND CONDITIONS

CUSTOMER INFORMATION:

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN 54151S

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract.

Help Desk Specialist II $52.02

1c. Labor Category Rates and Descriptions are Included in this Document

2. Maximum order: $500,000

3. Minimum order: $100

4. Geographic coverage: Domestic Delivery

5. Point of production: Duluth, GA

6. Discount from list prices or statement of net price. All prices listed herein are net.

7. Quantity discounts: None

8. Prompt payment terms. 1.5% 15 Days, Net 30 Days

9a. Government purchase cards are accepted at or below the micro-purchase threshold.

9b. Government purchase cards are not accepted above the micro-purchase threshold.

10. Foreign items: None

11a. Time of delivery: As Negotiated

11b. Expedited Delivery: As Negotiated

11c. Overnight and 2-day delivery: As Negotiated

11d. Urgent Requirements: As Negotiated

12. F.O.B. point: Destination

13a. Ordering address:

VECTOR CONSULTING INC

6455 EAST JOHNS CROSSING, SUITE 250

DULUTH, GA 30097

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal

Acquisition Regulation (FAR) 8.405-3.

14. Payment address:

VECTOR CONSULTING INC

6455 EAST JOHNS CROSSING, SUITE 250

DULUTH, GA 30097

15. Warranty provision: None

16. Export packing charges: Not Applicable

17. Terms and conditions of Government purchase card acceptance: Not Applicable

18. Terms and conditions of rental, maintenance, and repair: Not Applicable

19. Terms and conditions of installation: Not Applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not Applicable

20a. Terms and conditions for any other services: Not Applicable

21. List of service and distribution points: Not Applicable

22. List of participating dealers: Not Applicable

23. Preventive maintenance: Not Applicable

24a. Special attributes such as environmental attributes: Not Applicable

24b. Section 508: Not Applicable

25. Data Universal Number System (DUNS) number: 802792440

26. Notification regarding registration in Central Contractor Registration (CCR)

Database: Vector Consulting is registered in SAM

LABOR CATEGORY PRICING

LABOR CATEGORY DESCRIPTIONS

1. SYSTEMS SUPPORT

General Experience: Requires at least 3 Years of IT experience including minimum of 2 years as a Systems Support consultant.

Functional Responsibility: Provides client consulting services on distributed systems products.

Provides on-site operational support, maintenance, problem solving, configuration, and installation. Serves as a liaison between clients and vendors and other technical groups to resolve complex distributed systems problems. Plans, designs, installs, manages, coordinates and maintains overall integration of the enterprise network. Performs concurrent project management to all aspects of distributed system implementation.

Education: Bachelor’s degree

2. SOFTWARE DEVELOPER

General Experience : Requires at least 3 years of IT experience including minimum of 2 years in client server and/or web based application software development.

Functional Responsibility: Creates, designs, tests, codes and modifies existing programs for production. Supports changes and enhancements from development through production; recommends and implements system enhancements (e.g. system performance, screen appearance, report distribution and setup testing). Develops new programs to support specific customer needs and system upgrades

Education: Bachelor’s degree

3. SENIOR SOFTWARE DEVELOPER

General Experience: Requires at least 5 years of IT experience including minimum of 3 years in client server and/or web based application software development.

Functional Responsibility: Creates, designs, tests, codes and modifies existing programs for production Supports changes and enhancements from development through production; recommending and implementing system enhancements (e.g. system performance, screen appearance, report distribution, and setup testing). Develops new programs to support specific customer needs and system upgrades, including new releases, and resolves problems with current systems. Analyzes service requests to determine feasibility and provides guidance to and reviews the work of other team members.

Education: Bachelor’s degree

4. DATABASE ENGINEER

General Requirement: Requires at least 3 years of IT experience including 2 years in database (DBMS) programming.

Functional Responsibility: Implements complete data architectures, including appropriate data structures, as well as additional components appropriate to the database design. Communicates and coordinates with external and internal teams. May be responsible for developing requirements and drafting high level design documents. Must have experience with physical implementation of moderately complex logical database designs and relational database concepts.

Education: Bachelor’s degree

5. ENTERPRISE ARCHITECT

General Experience:. Requires at least 7 years IT experience including 3 years experience in architecture of technical solutions.

Functional Responsibility: Leads team in developing application, database, enterprise resource software, COTS software, network, and technical architectures for Web, client/server and mainframe applications. May be responsible for gathering and defining the architecture requirements and for ensuring that the architectures are compatible and in compliance with the appropriate IT organization and project standards.

Education: Bachelor’s degree or equivalent

6. SUBJECT MATTER EXPERT (SME)

General Experience: 15 Years Experience

Functional Responsibility: Provide expertise in the managing, planning and directing of organizational IT projects and programs. Manage a diverse group of functional activities, subordinate groups of technical and administrative personnel. Work in various management levels within own operating unit, or at other operating units for clients. Perform analyses of fundamental client issues, assess appropriate alternatives, and recommend solutions. Maintain responsibility for developing strategic project objectives, concepts and managing client issues and feedback. Assume responsibility of work products for correctness, for adherence to the design concepts, user requirements and for progress in accordance with schedules. Prepare or have prepared and delivered presentations on the system concepts to colleagues, subordinates and client representatives. Ensure conformance to standards and quality control procedures. Provide knowledge of the principles and methods of human resources, budgeting, contracting, logistics, management, appraisal, or other administrative skills to manage IT projects for clients.

Education: Must have a management background with demonstrated knowledge of a technical discipline. Experience and/or professional training in one or more of the following types of disciplines: Business, Business Process Reengineering, Computer Science, Computer Security, Computer Systems, Electronic Commerce, Information Architecture Planning/Design, IT Operations Research, IT Quality Assurance, IT Systems Analysis, IT Systems Engineering, IT Systems Modeling/Simulation, Management. Education: BA/BS or MA/MS. Equivalent experience and educational substitutions apply.

6. Systems Analyst I General Experience: Less than two years Functional Responsibility: A Systems Analyst performs technical and non-technical analyses on project issues, helps to ensure technical implementations follow quality assurance metrics, has programming experience in one or more languages, and is versed in system testing. A Systems Analyst serves as a key information technology resource on an engagement team to analyze data and systems architecture, create design, and implements information systems solutions. A System Analyst assists the project team in meeting program objectives timely and effectively, and assumes responsibility for process documentation and technical soundness. Under direct supervision provides systems development including devising and preparing layouts for computer systems requirements and procedures to process data by means of ADP equipment. They confer with other technical personnel to determine problems and type of data to be processed and analyze a problem in light of equipment capability to determine technical approach. They formulate solutions and identify software needed for their solution including writing specifications for each program or portion thereof.

Education: Bachelor’s Degree

8. SYSTEMS ANALYST II

General Experience: Requires at least 5 years of IT experience including 3 years experience as a systems analyst.

Functional Responsibility: Plans, designs, customizes, and maintains designated applications software of a moderately complex nature. Analyzes business needs and processes of designated users, assesses potential or existing problem situations and proposes technical solutions and implements, debugs, tests, migrates, and documents new and/or modified applications and systems.

Education: Bachelor’s degree or equivalent

9. programmer Analyst i General Experience: Less than 2 years Functional Responsibility: The Programmer is responsible for analysis, design, coding, component and assembly testing of all application code owned by the Application Team. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies used and applications supported by the Application Team. The Programmer works to ensure that design and code meets client requirements. Under direct supervision, works on the full lifecycle of projects (analysis, design and development), maintaining/supporting existing systems, assisting with implementations and analyzing escalated technical problems that may arise. Additionally, they oversee/partake in installations and configuration of clients’ systems, identify and fix escalated issues with the software, and providing 2nd/3rd line support to clients. They utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application including supporting installation of application releases into production.

Education: Bachelor’s Degree

10. programmer analyst ii General Experience: 2 to 5 years Functional Responsibility: The Programmer is responsible for analysis, design, coding, component and assembly testing of all application code owned by the Application Team. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies used and applications supported by the Application Team. The Programmer works to ensure that design and code meets client requirements. Under general supervision they coordinate activities within project or service components, which may include the planning and coordination of project resources, the execution of development activities, and testing. Additionally, they analyze business and system requirements to develop systems specifications, provide systems expertise input, including system dependencies and grouping of items for a release, develop and maintain systems documentation such as design specifications, user manuals, technical manuals, description of application operations, and methodology documentation. They provide system software support for applications and components, which adhere to Technical Architecture and other system standards. They research and consult with resources and/or industry experts to ensure the effectiveness and efficiency of systems and applications. As required, they participate in pre-project planning and project activities. They possess excellent oral and written communication skills; the ability to work with Developers, Analysts, Project Coordinators, and Managers; including the ability to handle multiple tasks while paying attention to detail;

Education: Bachelor’s Degree

11. programmer analyst iiI General Experience: 5 or more years Functional Responsibility: The Programmer is responsible for analysis, design, coding, component and assembly testing of all application code owned by the Application Team. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies used and applications supported by the Application Team. The Programmer works to ensure that design and code meets client requirements. Under general direction provide the ability to drive business and design, modify, develop, write, estimate and implement software-programming applications. They work directly with the Project Manager/Client in understanding business needs, and helping in developing a solution in a timely manner. They lead a team in requirements gathering/definition, design and mapping functionality to the design, ensuring appropriate testing process and certification of software, including supporting and/or installing software applications. They perform a variety of complicated tasks and lead others in the accomplishment of the tasks and goals. Additionally, they are familiar with a broad variety of development concepts, practices, and procedures Education: Bachelor’s Degree

12. Software engineer i General Experience: Less than 2 years Functional Responsibility: The System/Software Engineer applies systems engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate systems - review and prepare system engineering and technical analyses, reports, change proposals, and other technical documentation. The System/Software Engineer is experienced in performing functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management. Under direct supervision, assists in designing and developing compilers and assemblers, utility programs, and operating systems.

Education: Bachelor’s Degree

13. Software engineer iI General Experience: 2 – 5 Years Functional Responsibility: The System/Software Engineer applies systems engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate systems - review and prepare system engineering and technical analyses, reports, change proposals, and other technical documentation. The System/Software Engineer is experienced in performing functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management. Under general supervision, conducts or participates in multidisciplinary research and collaborates with equipment/software designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems software. Determines computer user needs; advises hardware/software designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements; designs and develops compilers and assemblers, utility programs, and operating systems.

Education: Bachelor’s Degree

14. Software engineer IIi General Experience: 5 or more years Functional Responsibility: The System/Software Engineer applies systems engineering principles to investigate, analyze, plan, design, develop, implement, test, or evaluate systems - review and prepare system engineering and technical analyses, reports, change proposals, and other technical documentation. The System/Software Engineer is experienced in performing functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management. Under general direction, conducts or participates in multidisciplinary research and collaborates with equipment/software designers and/or hardware engineers in the planning, design, development, and utilization of electronic data processing systems software. Determines computer user needs; advises hardware/software designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements; designs and develops compilers and assemblers, utility programs, and operating systems.

Education: Bachelor’s Degree

15. product specialist i General Experience: 1 to 2 years Functional Responsibility: The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc) on which the product is implemented. If the product is one that was internally developed, the supporting Product Specialist should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architects, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product. Under direct supervision, develops appropriate functional and usability standards for products, tracks and documents expected volume and type of use of the product, and participates in product design reviews to verify that design meets quality standards and functional/technical requirements. They provide on-site product support as needed including documenting all work for future reference, and reviewing the system test approach and conditions used as the basis for detailed test scenarios.

Education: Bachelor’s Degree

16. product specialist iII General Experience: Over 5 years Functional Responsibility: The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc) on which the product is implemented. If the product is one that was internally developed, the supporting Product Specialist should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architects, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product. Under general direction designs and architects’ solutions that meet defined client objectives including ensuring that technical architecture supports all changes required by product enhancements. They demonstrate expertise in teaching / conveying technical and / or functional courses / concepts, developing appropriate work programs / budgets to effectively schedule tasks / assignments. They help identify improvements to project standards to achieve high quality services / products.

Education: Bachelor’s Degree

17. functional specialist i General Experience: 1-2 years.

Functional Responsibility: The Functional Analyst is the functional expert for an application, a defined set of applications or a portfolio of related applications. The Functional Analyst is responsible for bringing an understanding of the enterprise, business system and industry to the team(s) supporting or interfacing with the application. The primary responsibility of a Functional Analyst is to provide expertise in the business process supported by the application, to prepare and review designs, to recommend improvements, and to provide guidance during the testing process. The Functional Analyst helps the Programmers establish a clear understanding of the business functional requirements and either creates the functional designs to meet the requirements or reviews and approves the designs written by the Programmers. The more experienced Functional Analysts plan, analyze, and define high- level software strategies and solutions including defining technical requirements and long range plans for meeting client requirements Education: Bachelor’s Degree

18. functional specialist iI General Experience: 3-5 years.

Functional Responsibility: The Functional Analyst is the functional expert for an application, a defined set of applications or a portfolio of related applications. The Functional Analyst is responsible for bringing an understanding of the enterprise, business system and industry to the team(s) supporting or interfacing with the application. The primary responsibility of a Functional Analyst is to provide expertise in the business process supported by the application, to prepare and review designs, to recommend improvements, and to provide guidance during the testing process. The Functional Analyst helps the Programmers establish a clear understanding of the business functional requirements and either creates the functional designs to meet the requirements or reviews and approves the designs written by the Programmers. The more experienced Functional Analysts plan, analyze, and define high- level software strategies and solutions including defining technical requirements and long range plans for meeting client requirements Education: Bachelor’s Degree

19. functional specialist iII General Experience: over 5 years.

Functional Responsibility: The Functional Analyst is the functional expert for an application, a defined set of applications or a portfolio of related applications. The Functional Analyst is responsible for bringing an understanding of the enterprise, business system and industry to the team(s) supporting or interfacing with the application. The primary responsibility of a Functional Analyst is to provide expertise in the business process supported by the application, to prepare and review designs, to recommend improvements, and to provide guidance during the testing process. The Functional Analyst helps the Programmers establish a clear understanding of the business functional requirements and either creates the functional designs to meet the requirements or reviews and approves the designs written by the Programmers. The more experienced Functional Analysts plan, analyze, and define high- level software strategies and solutions including defining technical requirements and long range plans for meeting client requirements Education: Bachelor’s Degree

20. business intelligence programmer i General Experience: Less than 2 years Functional Responsibility: The BI/DW programmer is responsible for product support and maintenance of the data warehouse. They perform data warehouse design and development writing code and documenting scripts and stored procedures. They convert designs and specifications into programs following standards and best practice, develop ETL processes, tables, data marts, data models, OLAP cubes, assist with metadata repository management, prepare and implement data verification and testing methods for the data warehouse. They support production applications, and provide necessary technical support. They write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections. They help facilitate the transition of programs from development into production. Under immediate supervision, modifies applications programs from detailed specifications. Codes, tests, debugs, documents and maintains those programs. This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in applications programming. Note: This position does not perform systems analysis functions.

Education: Bachelor’s Degree

21. business intelligence programmer iI General Experience: 2 – 5 Years Functional Responsibility: The BI/DW programmer is responsible for product support and maintenance of the data warehouse. They perform data warehouse design and development writing code and documenting scripts and stored procedures. They convert designs and specifications into programs following standards and best practice, develop ETL processes, tables, data marts, data models, OLAP cubes, assist with metadata repository management, prepare and implement data verification and testing methods for the data warehouse. They support production applications, and provide necessary technical support. They write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections. They help facilitate the transition of programs from development into production. Under general supervision, modifies moderately complex applications programs from detailed specification. Codes, tests, debug, and documents and maintains those programs. Competent to work on most phases of applications programming activities, but requires instruction and guidance in phases. Note: This position does not perform systems analysis functions.

Education: Bachelor’s Degree

22. DATABASE ADMINISTRATOR (DBA) I

General experience: Requires at least 3 years of IT experience including 2 years experience as a database administrator.

Functional Responsibility: Provides support for assigned databases responding to database and user problems. Monitors database error logs, etc, to ensure proper capacity and availability. Designs database configurations in cooperation with application developers, addressing necessary performance and recoverability issues. Executes database software installations, database creations/configurations, loads and routine tasks like backup. Supports activities of developers and users as they implement new processes and applications. Knowledge of system and object level security. Skilled in troubleshooting techniques.

Education: Bachelor’s degree

23. Database administrator ii General Experience: 4 to 5 years Functional Responsibility: The Database Administrator is responsible for data analysis and database management. Database Administrators typically are involved in the maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning. They are responsible for the quality control and auditing of databases to ensure accurate and appropriate use of data. They work with management to develop database strategies to support organization requirements, consult with and advise users on access to various databases, and direct the maintenance and use of the corporate data dictionary. Under general supervision performs the design, development, installation and maintenance of relational databases. Responsible for the quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support organization requirements. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage. Directs the maintenance and use of the corporate data dictionary. Provides database tuning and monitoring to insure effective and efficient data access to include comparison of performance ratios, tuning of memory, configuration, and disk I/O. They are involved with the design and maintenance of the physical layout of the databases and calculating disk space requirements for database tables and indexes. Responsible for developing project plans, justifications, guidelines, and controls.

Education: Bachelor’s Degree

24. Database administrator iiI General Experience: 5 or more years Functional Responsibility: The Database Administrator is responsible for data analysis and database management. Database Administrators typically are involved in the maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning. They are responsible for the quality control and auditing of databases to ensure accurate and appropriate use of data. They work with management to develop database strategies to support organization requirements, consult with and advise users on access to various databases, and direct the maintenance and use of the corporate data dictionary. Under general direction, manages high level databases. Highly skilled with the entire software development process, from the establishment and definition of requirements to implementation, acceptance, and maintenance. Participates in the design and development of database management systems (DBMS) at the highest level, and in defining system and subsystems. Provides leadership in problem solving, implementation practices, and selection of DBMS theory. Provides technical guidance to systems and applications programmers. Directs and participates in the conceptual system design and specification. Ensures that software design promotes modularity and portability is reliable, serviceable, and maintainable has demonstrable accuracy, privacy, and security, and is sufficient within the parameters of the system. Assists in reviewing computer database information software support systems and data requirements, recommends operating systems and languages to support them, develops test plans and test data for operating systems and support software, responsible for database backup and recovery procedures, access security and database integrity, physical data storage design and data storage management. Engages in ongoing process improvement.

Education: Bachelor’s Degree

25. technical architect ii General Experience: 3 to 5 years Functional Responsibility: The Technical Architect is the technologist who coordinates the setting of the technical approach, direction and implementation for work. Provides technical design expertise, defines what technical requirements are needed to support defined business requirements, participates in detailed design and code reviews, reviews system performance issues, reviews test plans, and provides technical guidance to the Application Team and Test Team members.

Collaborates with the Team Lead(s) to coordinate project schedules, budgets, etc., and may also be required to convey infrastructure requirements, plan, and schedule deployment of tasks, and resolve any issues that impact the deployment of the Application Delivery systems.

Under general supervision develops the overall system technical architecture - including software and hardware. Performs review of technical designs, code, and component test plans. Resolves and / or assist in resolving cross application technical issues. Anticipates and resolve issues specific to the team. Assists in managing and directing team’s technical architecture processes. Possesses strong analysis, presentation, documentation and quality assurance skills. Prepares contingencies, scenario plans and action items to resolve issues.

Education: Bachelor’s Degree

26. program manager i General Experience: 2 to 5 years Functional Responsibility: The Program Manager directs controls, administers, and regulates an enhancement or development program including owning the ultimate responsibility for its execution/performance/success. The Program Manager’s primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements. The difference between a Level I, II, and III depends on the size of the project, and the breadth and scope of the project. Under immediate supervision, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Education: Bachelor’s Degree

27. PROJECT MANAGER I

General Experience: Requires 5 years of IT experience, including at least 2 years of IT Project management experience.

Functional Responsibility: Creates project plans and monitors plans throughout the duration of assigned projects. Ensures quality and timeliness of project results. Resolves escalated issues and refers problems to the next level. Prepares standard and ad hoc management reports and presentations for assigned projects. Organizes and directs project teams. Assures the attainment of high quality results as scheduled and within budget. Efficiently interacts with peers and next level of management. Manages projects of low to high complexity.

Education: Bachelor’s degree

28. project manager ii General Experience: 5 – 10 years Functional Responsibility: A project Manager acts as the overall system engineer, technical manager, and administrator for one or more projects. Serves as the primary interface and point of contact with the Program Manager, on technical program/project issues. Guides projects from the original concept through final implementation. Defines project scope and objectives including developing detailed work plans, day-to-day management direction, schedules, project estimates, resource plans, status reports, and project tracking and analysis. Conducts project meetings and ensures quality standards. Provides advanced technical and strategic guidance to multiple project teams and oversees project deliverables. Controls financial and administrative aspects of the project with respect to delivery order requirements and serves as a single point of contact for managing all tasks / subtasks. Under general direction, responsible for all aspects of the development and implementation of assigned projects - provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Education: Bachelor’s Degree

29. network engineer i General Experience: 1-2 years Functional Responsibility: A network engineer oversees the installation, configuration and maintenance of networked information systems; ensuring they function as well as they are supposed to. Creates and sets up ways in which the network can be configured and managed. Ensures that the network has been customized to satisfy a customer’s wants and needs. Keeps a keen eye on the network performances. Installs all new hardware, systems, and software for networks. Supports administration of servers and server clusters. Manages all system back-up and restore protocol. Plans and supports network and computing infrastructure. Perform troubleshooting analysis of servers, workstations and associated systems. Documents network problems and resolution for future reference. Monitors system performance and implements performance tuning. Manage user accounts, permissions, email, anti-virus, and anti-spam. Oversees software and network security. Under direct supervision, performs a variety of network engineering tasks, which are related to the design and implementation of integrated networks, including hardware, software and support facilities and/or equipment. . Plans and performs network engineering research, design development, and other assignments in conformance with network design, engineering and customer specifications. Responsible for the technical/engineering part of a major project or a project of lesser complexity and importance than those normally assigned to a higher-level engineer. Coordinates the activities of Network Technicians assigned to specific network engineering projects.

Education: Bachelor’s Degree

30. network engineer ii General Experience: 3-5 years Functional Responsibility: A network engineer oversees the installation, configuration and maintenance of networked information systems; ensuring they function as well as they are supposed to. Creates and sets up ways in which the network can be configured and managed. Ensures that the network has been customized to satisfy a customer’s wants and needs. Keeps a keen eye on the network performances. Installs all new hardware, systems, and software for networks. Supports administration of servers and server clusters. Manages all system back-up and restore protocol. Plans and supports network and computing infrastructure. Perform troubleshooting analysis of servers, workstations and associated systems. Documents network problems and resolution for future reference. Monitors system performance and implements performance tuning. Manage user accounts, permissions, email, anti-virus, and anti-spam. Oversees software and network security. Under general supervision, performs a variety of network engineering tasks, which are related to the design and implementation of integrated networks, including hardware, software and support facilities and/or equipment. . Plans and performs network engineering research, design development, and other assignments in conformance with network design, engineering and customer specifications. Assists with the purchase, installation, and support of network communications, including LAN/WAN systems. Works on problems of diverse scope where analysis of situation requires evaluation and judgment. Responsible for evaluating current systems. Assists in the planning of large–scale systems projects through vendor comparison and cost studies.

Education: Bachelor’s Degree

31. web designer i General Experience: 1 – 3 Years Functional Responsibility: Web designers are responsible for the layout, visual appearance and usability of a website. This role may overlap with that of a web programmer and web architect. Using a combination of graphic design skills and technical knowledge of how web pages are created, produces a design that will be attractive to the target user, has a logical navigation system and has all the features required. Writes web pages in a combination of codes, such as HTML and XHTML, CSS, JavaScript, Actionscript, ColdFusion, .Net, Flash, or using code-generating programs, such as Dreamweaver and Visual Studio. Decides on how images and other material will be digitally optimized and presented for the web. Ensures that material on the web site is accessible to all groups including those with disabilities. Tests the site for functionality in different browsers and at different resolutions and fixes any associated errors. Under direct supervision assists in designing and developing user interface features, site animation, and special-effects elements. Assists in designing the website to support the organization's strategies and goals relative to external communications. Requires graphics and design experience as well as HTML knowledge.

Education: Bachelor’s Degree

32. technical writer iii General Experience: 5 or more years Functional Responsibility: The /Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and helps with structuring procedures in a logical sequence, due to their broad understanding of the applications within their experience. Under general direction, is responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals and reference manuals. Owns the current internal documentation library. Provides or coordinates special documentation services as required. Reviews and approves procedures for use of on-line documentation tools as appropriate. Promotes the need for developing and using standard documentation for all processes within the organization. Manages, deploys, and schedules Technical Writer activities. Defines documentation quality standards as needed. Communicate clearly to Technical Writers their goals, organizational philosophies, policies and procedures.

Education: Bachelor’s Degree

33. help desk specialist i General Experience: 1 to 3 years field experience Functional Responsibility: The Helpdesk Specialist provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other applications as required. Serves as a technical point of contact for troubleshooting hardware/software PC and printer problems. Respond to requests for technical assistance in person, via phone, electronically. Researches questions using available information resources. Advises user on appropriate action, and redirecting them as appropriate. Identifies and escalates situations requiring urgent attention, and document resolutions. Under direct supervision, provides support to end-users for PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to intermediate and/or senior level.

Education: High School Diploma

34. help desk specialist ii General Experience: 3 to 5 years field experience Functional Responsibility: The Helpdesk Specialist provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other applications as required. Serves as a technical point of contact for troubleshooting hardware/software PC and printer problems. Respond to requests for technical assistance in person, via phone, electronically. Researches questions using available information resources. Advises user on appropriate action, and redirecting them as appropriate. Identifies and escalates situations requiring urgent attention, and document resolutions. Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.

Education: High School Diploma

35. quality assurance specialist i General Experience: 1 to 3 years field experience Functional Responsibility: The Quality Assurance Specialist is responsible for the design, pilot, and implementation of the software quality assurance review processes. Works with Application Teams during pre and post assessment periods. For each phase end review the Quality Assurance Specialist is responsible for planning, scheduling, executing, and documenting findings of the review. Quality Assurance Specialists must have a detailed understanding of processes which support the software development lifecycle. Under direct supervision, carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Assists in the testing of software to ensure proper operation and freedom from defects. Documents and works to resolve basic problems. Reports progress on problem resolution to management.

Education: Bachelor’s Degree

36. quality assurance specialist ii General Experience: 3 to 5 years field experience Functional Responsibility: The Quality Assurance Specialist is responsible for the design, pilot, and implementation of the software quality assurance review processes. Works with Application Teams during pre and post assessment periods. For each phase end review the Quality Assurance Specialist is responsible for planning, scheduling, executing, and documenting findings of the review. Quality Assurance Specialists must have a detailed understanding of processes which support the software development lifecycle. Under general supervision, carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Performs workflow analysis and recommends quality improvements.

Education: Bachelor’s Degree

37. system administrator i General Experience: 1 to 3 years field experience Functional Responsibility: The System Administrator is responsible for server back up and security, along with performance tuning and capacity planning. System Administrators possess an understanding of network and distributed computing concepts. This is accomplished by working with the Systems Management Team Lead to understand the scope of services to be provided and assessing the impact they will have on the technical infrastructure. Under direct supervision, maintains integrity of the operating system environment. Performs system software upgrades including planning and scheduling, testing, and coordination. Performs workstation and server administration setup. Coordinates disk space planning and management. Maintains growth statistics, space forecasts, tape libraries, and software and hardware inventories. Performs data backups and recoveries. Monitors and maintains continuity with system software licensing and maintenance agreements. Provides recommendations regarding hardware and system software planning and budgeting. Maintains production change control schedule and participates in change control.

Education: Bachelor’s Degree

38. system administrator ii General Experience: 3 to 5 years field experience Functional Responsibility: The System Administrator is responsible for server back up and security, along with performance tuning and capacity planning. System Administrators possess an understanding of network and distributed computing concepts. This is accomplished by working with the Systems Management Team Lead to understand the scope of services to be provided and assessing the impact they will have on the technical infrastructure. Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages.