MAS - Atlantech Online Inc. - GS35F0652M

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

Multiple Award Schedule Information Technology Category Contract Number: GS-35F-0625M SIN 5415ECOM- Electronic Commerce & Subscription Service Contract Period: 7/25/2002 - 7/24/2022

Atlantech Online, Inc.

1010 Wayne Avenue, Suite 630 Silver Spring, MD 20910 Phone: 301-589-3060 Fax: 301-589-3936 Email: gsa@atlantech.net Website: https://www.atlantech.net

GENERAL CONTRACT INFORMATION

1a. Table of Awarded Special Item Numbers (SINs):

Please refer to GSA eLibrary (www.gsaelibrary.gsa.gov) for detailed SIN descriptions SIN 54151ECOM: Electronic Commerce and subscription services 1b. Lowest Priced Model Number: N/A 1c. Labor Category Descriptions: See attached price list.

2. Maximum Order:

Please refer to our pricelist.rates N/A

54151ECOM: $500,000

The maximum order threshold represents the point where, given the dollar value of the potential order, the Schedule Contractor may decline the order. Schedule contractors are encouraged, but not obligated, to accept orders exceeding this limit.

3. Minimum Order: $100

4. Geographic Coverage: Domestic

5. Point(s) of Production: Silver Spring, MD

6. Discount from List Price: Government net prices. Discounts already deducted.

7. Quantity Discounts: None

8. Prompt Payment Terms: Net 30 days

9. Government Purchase Card is accepted at or below the micro – purchase threshold.

10. Foreign Items: None

11a. Time of Delivery: SIN51451ECOM – Per task order.

11b. Expedited Delivery: Contact contractor.

11c. Overnight and 2-Day Delivery: Contact contractor.

11d. Urgent Requirement: Contact contractor.

12. F.O.B. Point(s): Destination

13a. Ordering Address: Contractor address.

None Contact Contractor Contact Contractor Not Applicable Contact Contractor Destination Same as Contractor 13b. Ordering procedures: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

14. Payment Address: Contractor address.

15. Warranty Provision: Standard Commercial Warranty.

16. Export Packing Charges: N/A

17. Terms & Conditions of Government Purchase Card Acceptance (any thresholds above the micro-purchase level): N/A

18. Terms and conditions of rental, maintenance, and repair: N/A

19. Terms and conditions of installation (if applicable):

20. Terms and conditions of repair parts indicating date of parts, price lists and any discounts from list prices: N/A 20a. Terms and conditions for any other services (if applicable): See attached T&Cs.

21. List of service and distribution points (if applicable): N/A

22. List of participating dealers (if applicable): N/A

23. Preventative maintenance (if applicable)

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants.): N/A 24b. Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/

25. Data Universal Number System (DUNS) Number: 111661112

26. Atlantech Online, Inc. is registered in the System for Award Management (SAM).

54151ECOM Product Pricing

Atlantech Online Services Policies Guide Table of Contents

INTRODUCTION

The Atlantech Online Services Policies Guide provides details and pricing on a wide range of Internet services (collectively, the “Services”) that Atlantech Online, Inc. (“Atlantech”) delivers to its clients and is an integrated legal document associated with the Atlantech General Terms and Conditions Agreement (the “Agreement”) that an Atlantech Client executes to obtain the Services from Atlantech.

Atlantech delivers four general services: Internet Access Services, Hosting Services, Enhanced Services and Inside Wiring Services. This Services Policies Guide discusses important details of each of these services along with details of general business practices of Atlantech including billing, service provisioning, service move orders and service termination.

If you have any questions regarding this document, feel free to contact us either via email at service@atlantech.net or at 1-800-256-1612.

INTERNET ACCESS SERVICES

TELESPEED (SDSL) AND LEASED LINE INTERNET SERVICES

TELESPEED INTERNET SERVICE DESCRIPTION

The TeleSpeed Internet Services are Atlantech’s business-oriented Internet Services based on a Symmetric Digital Subscriber Line (“SDSL”) provisioned on a separate line from the Client’s phone service. TeleSpeed Internet Services are designed for individuals and businesses that use the Internet for conducting their work and operating their business. All TeleSpeed orders require an Atlantech Professional Installation. The availability of TeleSpeed Internet Services depends upon the distance of the Client from the central office of the local telephone company and the condition of the wire from the Central Office to the Client’s premises, otherwise referred to as the Client Circuit. The TeleSpeed family of Internet Services consists of various speeds, listed in the table below:

To determine the speed a Client may be able to receive, Atlantech measures the speed the Client could get from its equipment at its location to Atlantech’s equipment in the local telephone company’s central office. While the distance from the Client’s location to the phone company’s central office is a good indication of the speed the Client may be able to get, there are specific technical limitations that also are considered. Based on certain parameters, it may be necessary for certain orders to be downgraded to the next available speed. If Atlantech can determine during the provisioning of the order that a Client’s location does not qualify for the ordered speed, the order will be automatically downgraded to the next available product.

LEASED LINE INTERNET SERVICE DESCRIPTION

Leased Line Internet Services are Atlantech’s premium business Internet Connectivity Services. Using standard T1, DS3, OC3 and Ethernet over Fiber technology, Leased Line Internet Service enables most Clients, located within the serving area of Atlantech, to receive symmetric speeds from 1.5Mbps up to 1000Mbps. The Leased Line family of Internet Services is offered at full T1, burstable and full DS3, burstable and full OC3 and burstable and full Ethernet.

IP ADDRESS PROVISIONING FOR TELESPEED AND LEASED LINE INTERNET SERVICES

Atlantech provides either one (1) static and public IP address with Network Address Translation (“NAT”) or up to thirteen (13) usable static and public IP addresses without NAT as basic IP configuration options for TeleSpeed and Leased Line Internet Services. The default IP address setting is 1 static IP with NAT. Additional static and public IP addresses without NAT, in configurations of 29, 61, 125, or 253 usable IP addresses, are available at the time of ordering or after installation for additional setup and recurring charges and for use in accordance with the standards applied by the American Registry Internet Numbers (“ARIN”) for the use of all IP space. Clients who wish to purchase 13 or more IP addresses are required to provide information to Atlantech, in accordance with ARIN guidelines, justifying the usage of the IP addresses before Atlantech will allocate the additional IP addresses. Atlantech will provide such Client-provided information to ARIN upon request from ARIN.

ISP SERVICES FOR TELESPEED INTERNET SERVICES

As part of the TeleSpeed Internet Services, the Client will receive the following ISP services:

PROFESSIONAL INSTALLATION FOR TELESPEED INTERNET SERVICES

TeleSpeed Internet Services require Professional Installation services by an Atlantech Field Service Technician. Atlantech will schedule an installation time with the Client to complete the installation process after Atlantech has confirmed that the Client’s Local Exchange Carrier (“LEC”) has provisioned the appropriate loop to the Client’s premises. Professional Installation includes the following on-site services, where required (a limit of 2 hours of included on-site time for each Professional Installation):

• Basic inspection of inside wiring. Maximum of 30 minutes including tracing or toning across phone closets;

and

· Client Premises Equipment (“CPE”) hardware installation of Atlantech-quallified equipment.

The Professional Installation fee does not include the cost of the CPE. Professional Installation service does not include installation or repair of inside wiring. Client is responsible for quality and repair of inside wiring. Changes and/or cancellations to professional installation appointment times that are not provided to Atlantech at least 24 hours in advance will result in a missed appointment fee.

INSTALLATION FOR LEASED LINE INTERNET SERVICES

Leased Line Internet Services require the Client’s Local Exchange Carrier (“LEC”) to provide the appropriate loop to the Client’s premises. The LEC will terminate the Leased Line at the NID. Client is responsible for all inside wiring between the NID and the location in Client’s premises where the Leased Line is to be terminated.

Installation and/or setup fees neither include the cost of the CPE nor the configuration of CPE. Notwithstanding the above, Atlantech will configure at no additional cost all CPE sold to Client by Atlantech and certain Cisco routing equipment owned by Client.

Installation and/or setup fees do not include installation or repair of inside wiring. Client is responsible for quality and repair of inside wiring. Changes and/or cancellations to Leased Line installation appointment times that are not provided to Atlantech at least 24 hours in advance will result in a missed appointment fee.

SERVICE LEVEL AGREEMENT FOR TELESPEED AND LEASED LINE INTERNET SERVICES

The Atlantech Service Level Agreement (“SLA”) is applicable only to TeleSpeed and Leased Line Internet Services, and applies only to the Atlantech Network and TeleSpeed or Leased Line Client Circuits. The SLA does not apply to any other services, including but not limited to, TeleSurfer and TeleSoho Internet Services and ISP services (including but not limited to DNS, email, and web hosting). The SLA is applicable only to TeleSpeed and Leased Line Clients under contract with Atlantech.

All terms used in this section and not otherwise defined shall have the meaning attributed to such terms in the Master Services Agreement (the “Agreement”) between Client and Atlantech.

DEFINITIONS

Atlantech Network: “Atlantech Network” means the infrastructure, facilities, and equipment owned, operated, or controlled by Atlantech used to provide TeleSpeed and Leased Line Internet Services. The Atlantech Network excludes CPE, inside wiring at the Client’s premises, and any network infrastructure, facilities, or other components not owned, leased, operated, or controlled by Atlantech. See Figure 1.

Figure 1: Atlantech Network boundaries.

Atlantech Network Boundaries

Network Interface Device: “Network Interface Device” (“NID”) is defined as the LEC-installed device that connects a Client’s inside wiring to the telephone network.

Client Circuit: “Client Circuit” is defined as the physical wiring between Atlantech’s network equipment and the Client’s NID.

Atlantech IP PoP: A “Atlantech IP Point of Presence” is defined as a location where Atlantech’s network equipment connects to the public Internet and/or the LEC equipment.

IP Region: An "IP Region" is the set of Atlantech Service Areas that are served by a particular IP PoP. A listing of Atlantech IP Regions is available from Atlantech upon request. Atlantech may, at its sole discretion, change the number and configuration of IP Regions and the assignment of Service Areas to particular IP Regions. Atlantech may serve individual Client Circuits from an IP PoP in a different IP Region.

Installation Interval: For completed Client Circuits on which billing has commenced, “Installation Interval” is calculated as the number of whole calendar days between (a) the later of (i) the date Atlantech received the Client Circuit order from Client or (ii) the date that Atlantech has approved Client’s credit application (if applicable) and (b) the Billing Start Date for that Client Circuit order. This calculation excludes: (a) any period that Atlantech waits for a response, availability, or action from Client, (b) any period that Atlantech waits to install the Client Circuit resulting from Client failure to respond, unavailability, lack of access to Client’s facilities, change of requested installation date, or other action or inaction, or (c) any period resulting from a Force Majeure Event.

Service Available: “Service Available” is defined as the ability for a Client to exchange Internet Protocol (“IP”) packets between the Client’s NID and any IP address (of Atlantech’s choice) on the public Internet via the Atlantech Network.

Service Outage: There is a “Service Outage” on a specific Client Circuit when IP packets cannot be exchanged between the Client’s NID and any IP address (of Atlantech’s choice) on the public Internet via the Atlantech Network.

A Service Outage excludes any failures to which any of the following have contributed in whole or in part:

a) Scheduled maintenance or other planned outages on the Atlantech Network;

b) Problems with, or maintenance on, Client’s applications or equipment (including, but not limited to, inside wiring, or changes to or reconfiguration of Client’s CPE not performed by Atlantech); or

c) A Force Majeure Event, as defined in the Master Services Agreement.

Time to Restore Service: “Time to Restore Service (“TTR”)” is defined as the duration of a Service Outage. Time to Restore Service is calculated commencing with the date and time (as set forth on the trouble ticket) on which Client initially reports the Service Outage on a trouble ticket containing all information necessary for Atlantech to respond to the trouble ticket and ending upon confirmation by Atlantech to Client that the service is restored. This calculation excludes any period that Atlantech waits for a response, availability, or action from Client, and further excludes any period Atlantech spends monitoring the affected Client Circuit after Atlantech has restored service to the affected Client Circuit.

Monthly Service Availability: “Monthly Service Availability” is defined as the percentage of minutes in a calendar month a Client Circuit did not experience a Service Outage in that month. Specifically, Monthly Service Availability is a percentage calculated as:

1- [(aggregate Time to Restore Service for all Service Outages experienced by Client Circuit in a calendar month) / (total minutes in same month)]*100 Severe Problem: A Client Circuit is experiencing a “Severe Problem” if the aggregate Time to Restore Service for all Service Outages for such Client Circuit is in excess of twenty-four (24) hours in any calendar month.

Chronic Problem: A particular Client Circuit is experiencing a “Chronic Problem” if a subsequent Severe Problem occurs

(a) within one (1) calendar month following the calendar month in which a Client experienced a Severe Problem, and

(b) Atlantech did not recommend to disconnect the Client Circuit at the time of the prior Severe Problem.

Network Delay: “Network Delay” is defined as the time in milliseconds (“ms”) required for a round-trip ping test between the Client’s NID and a Atlantech IP PoP in a different IP Region, provided that the only traffic on the Client Circuit during the ping test is the test traffic.

Average Network Delay: The “Average Network Delay” on a Client Circuit is the hourly average of the Network Delay measurements conducted on that Client Circuit. Average Network Delay is not measured when the Client Circuit is experiencing a Service Outage.

Delivery: “Delivery” is defined as the percentage of IP packets successfully transmitted between the Client’s NID and a Atlantech IP PoP in a different IP Region in a period, provided that the only traffic on the Client Circuit during the test is the test traffic.

Average Delivery: The “Average Delivery” on a Client Circuit is an hourly average of the Delivery measurements conducted on that Client Circuit. Average Delivery is not measured when the Client Circuit is experiencing a Service Outage.

Time to Repair Service: “Time to Repair Service” is defined as the duration that the Average Network Delay or Average Delivery on a Client Circuit exceeds the targets for Average Network Delay or Average Delivery set forth below. Measurement of Time to Repair Service commences with the date and time (as set forth on the trouble ticket) on which Client reports the Network Delay or Delivery issue on a trouble ticket containing all information necessary for Atlantech to respond to the trouble ticket and ends upon confirmation by Atlantech to Client that performance within the Average Network Delay or Average Delivery targets is restored. This calculation excludes any period that Atlantech waits for a response, availability, or action from Client, and further excludes any period Atlantech spends monitoring the affected Client Circuit after Atlantech has restored performance to within the targets for Average Network Delay or Average Delivery for the affected Client Circuit.

SERVICE LEVELS AND REMEDIES

Installation Interval: Atlantech’s target for Installation Interval for each Client Circuit is:

If Atlantech does not meet the Installation Interval Target for a Client Circuit per the above definition and Client requests a credit, Atlantech will provide Client with a credit (“Installation Interval Credit”) of fifty percent (50%) of the first whole month’s monthly recurring charge for that Client Circuit.

Monthly Service Availability: Atlantech’s target for Monthly Service Availability for each TeleSpeed Client Circuit and Leased Line Client Circuit is:

If Atlantech does not meet the Monthly Service Availability Target for a Client Circuit per the above definition and Client requests a credit, Atlantech will provide Client a credit of one percent (1%) per hour of the monthly recurring charge for such Client Circuit for each hour (or fraction thereof, rounded to the nearest fifteen (15) minutes) of Service Outage experienced by the Client Circuit in excess of the Service Availability Target (“Service Availability Credit”); provided that in no case will the aggregate of all Service Availability Credits and Time to Restore Credits (defined below) exceed the total monthly recurring charge billed for such Client Circuit during such month.

Example: For the purposes of illustrating the Service Availability Credit only, if a TeleSpeed 384 Client Circuit (i.e., monthly recurring charge of $179.00) experiences a single Service Outage with Time to Restore Service of 14 hours, 22 minutes in January 2003, Atlantech will calculate the Service Availability Credit in the following manner:

1) Subtract Monthly Service Availability Target (in minutes) from the Time to Restore Service for the Service Outage for the month to determine the Time to Restore Service in excess of the Monthly Service Availability Target. In this case, the calculation is 14 hours, 22 minutes Time to Restore Service – 45 minutes allowable Service Outage time (1-99.9% of 44,640 minutes in January) = 13 hours, 37 minutes outage in excess of target;

2) Round to the nearest 15 minutes = 13 hours, 30 minutes;

3) Multiply by 1% per hour = 13.5% of monthly recurring charge;

4) Multiply by monthly recurring charge ($179.00) = $24.16 Service Availability Credit.

Time to Restore Service: Atlantech’s target for Time to Restore Service for each Service Outage experienced by a TeleSpeed Client Circuit or Leased Line Client Circuit is:

If Atlantech does not meet the Time to Restore Service Target for a Service Outage on a TeleSpeed or Leased Line Client Circuit per the above definition and Client requests a credit, Atlantech will provide Client a credit of ten percent (10%) of the monthly recurring charge for that Client Circuit (“TTR Credit”), in addition to any other applicable credits for Service Availability, provided that in no case will the aggregate of all Service Availability Credits and TTR Credits for that Client Circuit in a month exceed the total monthly recurring charge billed by Atlantech for such Client Circuit for service during such month. All other terms above apply.

Severe and Chronic Problems: For any Client Circuit that Atlantech verifies has experienced a Severe Problem, Atlantech may recommend to disconnect the affected Client Circuit. If Atlantech recommends disconnecting the affected Client Circuit, Atlantech will provide a credit to Client for the amount of such disconnection fee (if any) assessed by Atlantech.

For any Client Circuit that Atlantech verifies has experienced a Chronic Problem, Client may give Atlantech approval to disconnect such Client Circuit, and Atlantech will provide a credit to Client for the amount of any disconnection fee (if any) assessed by Atlantech.

Client Termination Option for Chronic Problems: Client may terminate this Agreement for cause and without penalty by notifying Atlantech within fifteen (15) days after either of the following occurs: (i) Client experiences Service Outages resulting from five (5) or more unrelated and nonconsecutive Downtime events during a thirty (30) day period; or (ii) Client experiences a Service Outage of more than twelve (12) consecutive hours due to any single event. Client may terminate this Agreement pursuant to this Paragraph with as little as five (5) days written notice before the termination becomes effective.

Average Network Delay: Atlantech’s Average Network Delay target for all TeleSpeed and Leased Line Client Circuits is:

If Atlantech does not meet the Average Network Delay Target for a Client Circuit in a month per the above definition and Client requests a credit, Atlantech will credit the Client (“Network Delay Credit”) according to the following table:

Average Delivery: Atlantech’s targets for Average Delivery for all TeleSpeed and Leased Line Client Circuits are:

If Atlantech does not meet the Average Delivery Target for a Client Circuit per the above definition and Client requests a credit, Atlantech will credit the Client (“Delivery Credit”) according to the following table:

CLAIMS AND CREDIT AVAILABILITY

It is the Client’s responsibility to identify, request and document all bona fide SLA claims and corresponding credits. Client must notify Atlantech of a requested SLA claim by submitting an email request to billing@atlantech.net. To be eligible for service credits, Client must first report service availability, delay, or delivery events to Atlantech Technical Support and have been provided a Trouble Ticket Number. Atlantech will notify Client of its resolution of the reported event. Client must claim any applicable service credits by the 15th day of the month following the month in which (a) the reported incident was resolved (in the case of credits for Service Availability, Time to Restore Service, Network Delay, or Delivery credits) or (b) the Billing Start Date of the affected Client Circuit (in the case of Installation Interval credits). Atlantech will verify the Client’s claim within thirty (30) days of a complete and properly submitted credit request, and will apply any applicable credits, as determined at Atlantech’s sole discretion, to the Client’s invoice issued on the next billing anniversary date following Atlantech’s thirty (30) day review. NOTE: Total credits in a given month on a TeleSpeed or Leased Line Circuit may not exceed the monthly recurring fees charged by Atlantech for such Client Circuit during such month. Any excess credits will not carry over into later invoices. For the purposes of illustrating the timelines for Credit Availability only, if Atlantech resolves an incident in January 2004 – regardless of when Atlantech opened the trouble ticket for the incident – and Client wishes to receive a credit for the incident, Client must claim the applicable credits by February 15, 2004. If the claim is complete and is properly submitted, Atlantech will verify the claim by March 15, 2003, and will apply any applicable credit to Client’s next invoice. Client may not, under any circumstances, submit credit requests after the date to submit service credit requests set forth above has passed; Atlantech will not accept late credit requests. Requests for SLA credits must be submitted by email to billing@atlantech.net. A separate credit request must be submitted for each Client Circuit for which a claim is made. In addition, a separate credit request must be submitted for each type of credit (e.g., Service Availability Credit, Installation Interval Credit, etc.) requested if multiple types of claims are made on a single Client Circuit; provided, however, that requests for Service Availability Credits and Time to Restore Credits for a single Client Circuit may be made via the same credit request.

Atlantech will reject any credit requests that do not provide sufficient supporting information to allow Atlantech to verify the claim. Such information must include:

Atlantech does not guarantee that provision of the above information will be sufficient to allow Atlantech to verify the request. Atlantech will inform Client of credit requests rejected for insufficient information, and Client will be allowed to resubmit such requests with additional supporting information within five (5) business days of Atlantech’s notification of its rejection of the credit request. After Client resubmits the credit request with the additional supporting information, the standard verification and crediting timelines (outlined above) will apply. Atlantech will notify of results within 5 business days of receipt of such requested additional information. If Atlantech grants the requested credit, the amount of the credit will be applied to Client’s account and the credited amount will be shown on Client’s next monthly bill.

Atlantech reserves the right to modify the format for submission of, and information required for, SLA credit requests.

Atlantech may, at its reasonable discretion and without notice, limit or eliminate Client’s eligibility and ability to submit SLA credit requests if (a) Client has an undisputed past-due amount owed to Atlantech or (b) in Atlantech’s sole determination, Atlantech determines that Client has:

Atlantech will restore Client’s ability to submit SLA credit requests once Client (i) has paid all amounts owed Atlantech (in case of failure to pay outstanding invoices), or (ii) in all other cases, provides to Atlantech assurances sufficient for Atlantech to determine Client has cured the conduct that initiated Client’s ineligibility to participate in the SLA.

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TELESURFER AND TELESOHO INTERNET SERVICES

TELESURFER AND TELESOHO INTERNET SERVICES DESCRIPTION

TeleSurfer and TeleSoho services are Internet Services based on an Asymmetric Digital Subscriber Line (“ADSL”) service provisioned either on a shared-line basis (meaning that the Client will receive ADSL services over the same line on which he or she currently receives his or her voice service) or a on a separate-line basis (meaning that the Client will receive ADSL services over a different line on which he or she currently receives his or her voice service). The availability and performance of TeleSurfer and TeleSoho Internet Services depends the distance of the Client from the Central Office of the local telephone company and the condition of the wire from the Central Office to the Client’s premises. In order to qualify for shared-line ADSL services, Clients must have local telephone service through one of the following companies: SBC, Verizon, Qwest, or BellSouth. If Client has local phone service with one of the listed companies at the time of the Atlantech shared-line ADSL order, and subsequently changes their voice service while subscribing to Atlantech ADSL service, Client will lose their Atlantech service and will be charged any applicable early termination/disconnection fees if the termination occurs during the Minimum Term. This is the nature of line-sharing services, and cannot be altered for individual Clients. Separate-line DSL does not require local phone service with one of the companies listed above.

TeleSurfer and TeleSoho Internet Services are “commercially reasonable efforts” services. This means that Atlantech does not guarantee any upstream or downstream speeds. Service speeds are dependent on the distance of the Client from the Central Office and the condition of the Client Circuit, among other factors. TeleSurfer and TeleSoho Internet Services that pass at least 128 kbps of bandwidth downstream and 64 kbps of bandwidth upstream is considered to meet the service’s performance standard (“Performance Standard”). The exception is TeleSoho 3.0/768 and TeleSoho 6.0/768 which has a performance standard of 1500 kbps downstream and 128 kbps upstream. Clients that order TeleSoho 3.0/768 service or TeleSoho 6.0/768 service and cannot realize the Performance Standard can disconnect their Service (within 30 days of the billing start date) or downgrade to TeleSoho 1.5/384. TeleSurfer and TeleSoho Internet Services are rate adaptive ADSL services. This means that Clients may experience downstream speeds between 1,500 kbps and 3,000 kbps for TeleSoho 3.0/768 and TeleSoho 3.0/384, between 128 kbps and 1,500 kbps for TeleSurfer Plus and TeleSoho 1.5/384, between 128 kbps and 608 kbps for TeleSurfer, and between 128 kbps and 384 kbps for TeleSurfer Link. For the purposes of determining this speed, Atlantech measures the speed the Client can get from its equipment at its location to Atlantech’s equipment in the local telephone company’s central office.

IP ADDRESS PROVISIONING FOR TELESURFER AND TELESOHO INTERNET SERVICES

TeleSurfer Internet Services will be provisioned with one (1) dynamic IP address. TeleSurfer Clients may also choose to purchase static and public IP addresses without NAT for an additional fee.

TeleSoho Internet Services will be provisioned with one (1) fixed and public IP address with Network Address Translation. When NAT is chosen as the IP configuration, the static IP address is terminated on the Client Premises Equipment and cannot be assigned to individual computers or devices. TeleSoho Clients may also choose to purchase static and public IP addresses without NAT for an additional fee.

ISP SERVICES FOR TELESURFER AND TELESOHO INTERNET SERVICES

As part of TeleSurfer and TeleSoho Internet Services (excluding TeleSurfer Link), the Client will receive the following ISP services:

SELF INSTALLATION FOR SHARED-LINE TELESURFER AND TELESOHO INTERNET SERVICES

For all Self Installation Services on shared-line ADSL, the Client is responsible for performing all installation activities at the Client’s premises. Atlantech’s contractor, Covad Communications, will ship the DSL equipment in a Self Installation Kit directly to the Client after verification that Client’s LEC will provide the DSL capable loop. Atlantech offers technical telephone assistance to assist the Client with any installation issues. If the Client is unable to complete the installation, the Client can request a Professional Installation by calling Atlantech Technical Support at 1-866-755-2260 or 301-755-2260. Please note that Atlantech charges a fee for Professional Installation services. Atlantech will close the order and begin billing after the Client’s LEC confirms that the DSL capable loop has been delivered, or when Atlantech detects traffic on the Client Circuit, whichever occurs first. The Self Installation Kit for TeleSurfer and TeleSoho Internet Services includes the following components:

PROFESSIONAL INSTALLATION FOR TELESURFER AND TELESOHO AND SEPARATE-LINE ADSL INTERNET SERVICES If the Client has selected a Professional Installation or has purchased separate-line ADSL at the time of order entry, Atlantech will schedule an installation time with the Client to install the DSL Installation Kit. Prior to the Professional Installation, Atlantech will ship the DSL equipment, including the bridge or router, to the Client. The Client can complete the installation of the DSL equipment, and request that the Professional Installation be cancelled by calling Atlantech Client Care at least one (1) business day prior to the scheduled installation date to avoid a cancellation charge. In addition, if Client is unable to install the Self Installation Kit, Client may request a Professional Installation by calling Atlantech Technical Support at 1-866-755-2260 or 301-755-2260. Please note that Atlantech charges a fee for Professional Installation services.

Professional Installation includes the following on-site services, where required (limit of 2 hours of on-site time for each Professional Installation):

Professional Installation fee does not include CPE fees. Professional Installation service does not include installation or repair of inside wiring, installation of software on the Client’s computer, or any work necessary on the Client’s Local Area Network (LAN). Clients are responsible for quality and repair of inside wiring, any software installation, and work necessary to connect their LAN to the Atlantech DSL service.

Changes and/or cancellations to professional installation appointment times that are not provided to Atlantech at least 24 hours in advance will result in a missed appointment fee.

DIALUP INTERNET SERVICE DESCRIPTION

As part of the Dial Internet Service, the Client will receive the following:

GENERAL INTERNET ACCESS SERVICES POLICIES

Only Atlantech technicians may complete delivery of a Client Circuit (except in the case of Self Installation Services). Atlantech will not authorize the Client or a Client-designated vendor to complete Client Circuit delivery. This applies to all TeleSpeed and Leased Line Internet Services and TeleSurfer or TeleSoho Professional Installation Services, but does not apply to Self Installation Services until such time that any of the Services rendered under Professional Installation are needed or specifically requested by Client (e.g., NID splitter installation is required).

If Atlantech cannot deliver the ordered service due to technical issues, and the Client does not want a downgraded service speed, Atlantech will allow the Client to cancel the order. The Client will not be liable for any service setup and equipment fees, other than fees for Missed Appointments (if applicable). For TeleSpeed orders, a service installation will be considered successful if a signal is successfully passed from Atlantech’s IP PoP to the NID at the Client’s premises at the minimum requested bit rate in each direction.

Due to the rate adaptive nature of ADSL orders, the technician will not change a TeleSurfer or TeleSoho Internet Service order while completing the installation. The TeleSurfer or TeleSoho order is closed and billed at the rate of the service ordered. If not satisfied, the Client has thirty (30) calendar days from completion of the TeleSurfer or TeleSoho order to submit a change order at no charge by calling Atlantech Technical Support at 1-866-755-2260 or 301-755-2260 to downgrade or cancel the order. On downgrades, Atlantech does not refund the difference in service pricing on previous service charges.

STANDARD INSIDE WIRING POLICIES FOR TELESPEED AND LEASED LINE SERVICES

Standard Inside Wiring Services, as outlined below, for TeleSpeed Services are not billable. The technician will perform the following services as necessary (provided that such services can be completed within the two hour installation window):

For any TeleSpeed inside wiring beyond the Standard (non-billable) Inside Wiring Services listed above, Atlantech charges standard rates for billable inside wire services. Please see the Other Fees for Atlantech Services section of this document. Before performing any inside wiring beyond Standard Inside Wiring Services for TeleSpeed, the technician will require the Client’s signature on an Inside Wiring Authorization Form to acknowledge that additional charges may be associated with the work about to be performed.

Standard Inside Wiring Services for Leased Line Services are billable. The technician will deliver and test the circuit to the NID. Wiring beyond the NID is billable. Atlantech’s policy on Leased Line Services is to only bill Clients for Inside Wiring Charges that the LEC charges Atlantech on behalf of the Client. Most T1 Clients will require an RJ48X Jack that costs $85.00. Inside Wiring between the RJ48X Jack and the NID is billable and the Client will be charged for the Inside Wiring if the Local Exchange Carrier bills Atlantech for this work.

ADDITIONAL INSIDE WIRING POLICIES

Depending on the extent of inside wiring required, Atlantech may not be able to complete the inside wiring. The Client is responsible for completing the wiring or contracting a third-party for such services. Atlantech does not provide extensive inside wiring services as part of our order delivery process. If the technician determines that extensive inside wiring is required, the technician will confirm successful service activation at the NID. The technician will leave the configured CPE with the Client if the service is for TeleSpeed Services. Atlantech will close the order and begin billing once service is available at the NID. If Atlantech agrees to do the inside wiring, Atlantech will schedule such extensive inside wiring as close as possible to the installation services date, and Atlantech will charge the Client additional fees for such inside wiring work. Please see the Other Fees for Atlantech Services section of this document for further details. Atlantech reserves the right to refuse to do any extensive inside wiring work requested. If the order is cancelled due to extensive inside wiring, Atlantech will assess standard cancellation and disconnect charges as specified in the Other Fees for Atlantech Services section.

Extensive inside wiring includes, but is not limited to:

CONFIGURATION OF SERVERS

Atlantech also utilizes certain Internet tools and software to verify the configuration of servers connected to Atlantech’s network. Clients may not operate servers in an “open relay” configuration (a configuration whereby a mail server processes email messages where neither the sender nor the recipient is a local user), as servers configured in this manner expose both Atlantech’s network and that particular Client to fraudulent and abusive use by third parties. If a Client requires assistance in determining the configuration of a server and/or instructions to secure a server, please contact support@atlantech.net. Please refer to Atlantech’s Acceptable Use Policy, posted at http://www.atlantech.net/aup.

CLIENT PREMISES EQUIPMENT LIMITED WARRANTY

For TeleSpeed, TeleSurfer and TeleSoho Internet Services, if Client purchases Client Premises Equipment directly from Atlantech, the equipment carries a one-year limited warranty, beginning on the Billing Start Date for the Atlantech Internet service. If, during the warranty period, Atlantech deems the equipment to be faulty and believes that a replacement is needed, Atlantech will:

1. For TeleSpeed Internet Services, Atlantech will schedule a technician to go to the Client’s location. Client will not be billed for a technician visit unless the technician determines the equipment failure was due to the Client’s negligence or abuse of the equipment, in which case Atlantech’s standard fees for a technician dispatch will apply (in addition to Atlantech’s then-standard fees for the replacement CPE).

2. For TeleSurfer and TeleSoho Internet Services, Atlantech will ship replacement equipment to the Client and provide freight-prepaid packaging for return of the faulty equipment. Atlantech requires that the Client return the faulty equipment. In the event the Client does not return the faulty equipment, Atlantech will charge Client the current standard price for a replacement Self Installation Kit. Atlantech’s DSL vendor, Covad Communications, may require a technician visit in order for the faulty equipment to be replaced.

After expiration of the one-year limited warranty period, Atlantech will replace such out-of-warranty CPE; however, Client is responsible for the standard charge for the CPE and the technician visit (if applicable).