MAS - Professional Computing Resources Inc. - GS35F0630V

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

GENERAL PURPOSE COMMERCIAL INFORMATION

TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES

Multiple Award Schedule Category 511210, 54151, 54151S

Contract number: GS-35F-0630V

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Period: August 15, 2019 through August 14, 2024

Professional Computing Resources, Inc.

An SBA 8(a) Certified Small Disadvantaged Business

605 Seward Ave NW Grand Rapids, MI 49504-5576

Voice: (616) 259-9242

FAX: (616) 259-9272

http:// www.pcr.com

Contractor’s Administration Source:

Steven Kutscher Email: skutscher@koniag-gs.com

Business size: Small Business, Small Disadvantaged Business

Current through Modification PS-A826 MAS Refresh 5, effective November 18, 2020

For more information on ordering from Federal Supply Schedules click on the GSA Schedules link at www.gsa.gov http://www.pcr.com/ mailto:skutscher@koniag-gs.com http://www.gsa.gov/

Professional Computing Resources, Inc. GS-35F-0630V Page 2

INFORMATION FOR ORDERING ACTIVITIES

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN SIN Description 511210 Software Licenses 54151 Software Maintenance Services 54151S Information Technology Professional Services OLM Order-Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See GSA Price List for details

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See GSA Price List for details

2. Maximum order.

SINs Maximum Order 511210 $500,000 54151 $500,000

54151S $500,000

OLM $250,000

3. Minimum order.

$100

4. Geographic coverage (delivery area).

Domestic delivery

5. Point(s) of production (city, county, and State or foreign country).

United States

6. Discount from list prices or statement of net price.

Price shown are NET Prices; Basic Discounts have been deducted

7. Quantity discounts.

None

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

Net 30 days, but may be offered on individual invoices

Professional Computing Resources, Inc. GS-35F-0630V Page 3

9. Foreign items (list items by country of origin).

None

10a. Time of delivery. (Contractor inserts number of days.)

511210 – 5 Days (Term) 511210 – 30 Days (Perpetual) 54151 – To be negotiated between agency and PCR

54151S – To be negotiated between agency and PCR

10b. Expedited Delivery.

Contact Contractor

10c. Overnight and 2-day delivery.

Contact Contractor

10d. Urgent Requirements.

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. F.O.B. point(s).

FOB Destination

12a. Ordering address(es).

605 Seward Ave NW Grand Rapids, MI 49504-5576 Voice: (616) 259-9242 | FAX: (616) 259-9272

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

605 Seward Ave NW Grand Rapids, MI 49504-5576 Voice: (616) 259-9242 | FAX: (616) 259-9272

14. Warranty provision.

Limited Warranty. PCR warrants that the PCR Software will conform to the specifications contained in its then-current Documentation for a period of ninety (90) days from delivery.

PCR agrees to correct or replace any nonconformity of which it receives notice during the warranty period. PCR’s sole obligation and Customer's exclusive remedy for breach of this warranty is the correction or replacement of any nonconformity. Customer shall provide PCR with written notice that a nonconformity exists, and PCR shall have a reasonable period of time, based on the nonconformity, to correct the Software.

Professional Computing Resources, Inc. GS-35F-0630V Page 4

Exclusions. PCR's warranty obligations under this Agreement are contingent upon Customer's proper use of the Software and does not include:

1. Support or correction of errors or increases in service time resulting from (a) accident, neglect, misuse or use other than ordinary use; (b) failure of electrical power, air conditioning, or humidity controls which cause a computer failure; and (c) modifications made to the Software by anyone other than anauthorized representative of PCR; or

2. Problems relating to or caused by Software which was not supplied by PCR; or

3. Errors, defects, and malfunctions traceable to Customer's errors or system changes shall be billed at PCR's time-and-material charges, including out-of-pocket expenses.

Warranty Disclaimer. EXCEPT AS PROVIDED IN THIS SECTION, THE SOFTWARE IS

PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED

OR STATUTORY, AND PCR HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED

WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,

TITLE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. CUSTOMER

UNDERSTANDS AND AGREES THAT NO WARRANTIES ARE MADE BY ANY OF

PCR’S LICENSORS OR SUPPLIERS.

15. Export packing charges, if applicable.

Export packing is available outside the scope of this contract

16. Terms and conditions of rental, maintenance, and repair (if applicable).

See GSA Price List for details

17. Terms and conditions of installation (if applicable).

See GSA Price List for details

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable).

Not applicable

18b. Terms and conditions for any other services (if applicable).

See GSA Price List for details

19. List of service and distribution points (if applicable).

Not applicable

20. List of participating dealers (if applicable).

Not applicable

21. Preventive maintenance (if applicable).

Not applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).

None

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and

Information Technology (EIT) supplies and services and show where full details can be found www.pcr.com . The EIT standards can be found at: www.Section508.gov/.

http://www.section508.gov/

Professional Computing Resources, Inc. GS-35F-0630V Page 5

23. Data Universal Number System (DUNS) number.

106753049

24. Notification regarding registration in SAM.gov (formerly the Central Contractor Registration) database.

The CAGE code is 00Y21

Professional Computing Resources, Inc. GS-35F-0630V Page 6

1. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract.

The ordering activity reserves the right to inspect or test any software that has been tendered for acceptance.

The ordering activity may require repair or replacement of nonconforming software at no increase in contract price. The ordering activity must exercise its postacceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the software, unless the change is due to the defect in the software.

2. ENTERPRISE USER LICENSE AGREEMENTS REQUIREMENTS (EULA)

The Contractor shall provide all Enterprise User License Agreements in an editable Microsoft Office (Word) format.

3. GUARANTEE/WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial guarantee/warranty as stated in the contract’s commercial pricelist will apply to this contract.

Limited Warranty. PCR warrants that the PCR Software will conform to the specifications contained in its then-current Documentation for a period of ninety (90) days from delivery. PCR agrees to correct or replace any nonconformity of which it receives notice during the warranty period. PCR’s sole obligation and Customer's exclusive remedy for breach of this warranty is the correction or replacement of any nonconformity. Customer shall provide PCR with written notice that a nonconformity exists, and PCR shall have a reasonable period of time, based on the nonconformity, to correct the Software.

Exclusions. PCR's warranty obligations under this Agreement are contingent upon Customer's proper use of the Software and does not include:

1. Support or correction of errors or increases in service time resulting from (a) accident, neglect, misuse or use other than ordinary use; (b) failure of electrical power, air conditioning, or humidity controls which cause a computer failure; and (c) modifications made to the Software by anyone other than anauthorized representative of PCR; or

2. Problems relating to or caused by Software which was not supplied by PCR; or

3. Errors, defects, and malfunctions traceable to Customer's errors or system changes shall be billed at PCR's time-and-material charges, including out-of-pocket expenses.

Warranty Disclaimer. EXCEPT AS PROVIDED IN THIS SECTION, THE SOFTWARE IS PROVIDED “AS

IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, AND PCR

HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD PARTY

RIGHTS. CUSTOMER UNDERSTANDS AND AGREES THAT NO WARRANTIES ARE MADE BY

ANY OF PCR’S LICENSORS OR SUPPLIERS.

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

TERMS AND CONDITIONS APPLICABLE TO TERM SOFTWARE LICENSES

(SPECIAL ITEM NUMBER 511210), PERPETUAL SOFTWARE LICENSES

(SPECIAL ITEM NUMBER 511210) AND MAINTENANCE AS A SERVICE (SPECIAL

ITEM NUMBER 54151) OF GENERAL PURPOSE COMMERCIAL INFORMATION

TECHNOLOGY SOFTWARE

Professional Computing Resources, Inc. GS-35F-0630V Page 7

4. TECHNICAL SERVICES

The Contractor, without additional charge to the ordering activity, shall provide a hot line technical support number (616) 554-1055 for the purpose of providing user assistance and guidance in the implementation of the software. The technical support number is available from 8:00 am to5:00 pm EST.

5. SOFTWARE MAINTENANCE

a. Software maintenance as it is defined: (select software maintenance type) :

1. Software Maintenance as a Product (SIN 511210)

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that are included in the purchase price of the product in the commercial marketplace. No charge support includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, email and/or web-based general technical support for user’s self diagnostics.

Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.

Software Maintenance as a product is billed at the time of purchase.

X 2. Software Maintenance as a Service (SIN 54151)

Software maintenance as a service creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance as a service includes person-to-person communications regardless of the medium used to communicate: telephone support, on-line technical support, customized support, and/or technical expertise which are charged commercially. Software maintenance as a service is billed arrears in accordance with 31 U.S.C. 3324.

Software maintenance as a service is billed in arrears in accordance with 31 U.S.C. 3324.

b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT

PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

6. PERIODS OF TERM LICENSES (SIN 511210) AND MAINTENANCE (SIN 54151)

a. The Contractor shall honor orders for periods for the duration of the contract period or a lessor period of time.

b. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice to the

Contractor.

c. Annual Funding. When annually appropriated funds are cited on an order for maintenance, the period of maintenance shall automatically expire on September 30 of the contract period, or at the end of the contract period, whichever occurs first. Renewal of the maintenance orders citing the new appropriation shall be required, if the maintenance is to be continued during any remainder of the contract period.

d. Cross-Year Funding Within Contract Period. Where an ordering activity’s specific appropriation authority provides for funds in excess of a 12 month (fiscal year) period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

e. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of an order, if the maintenance is to be terminated at that time. Orders for the continuation of maintenance will be

Professional Computing Resources, Inc. GS-35F-0630V Page 8 required if the maintenance is to be continued during the subsequent period.

7. CONVERSION FROM TERM LICENSE TO PERPETUAL LICENSE

a. The ordering activity may convert term licenses to perpetual licenses for any or all software at any time following acceptance of software. At the request of the ordering activity the Contractor shall furnish, within ten (l0) calendar days, for each software product that is contemplated for conversion, the total amount of conversion credits which have accrued while the software was on a term license and the date of the last update or enhancement.

b. Conversion credits which are provided shall, within the limits specified, continue to accrue from one contract period to the next, provided the software remains on a term license within the ordering activity.

c. The term license for each software product shall be discontinued on the day immediately preceding the effective date of conversion from a term license to a perpetual license.

d. The price the ordering activity shall pay will be the perpetual license price that prevailed at the time such software was initially ordered under a term license, or the perpetual license price prevailing at the time of conversion from a term license to a perpetual license, whichever is the less, minus an amount equal to N/A % of all term license payments during the period that the software was under a term license within the ordering activity.

8. TERM LICENSE CESSATION

a. After a software product has been on a continuous term license for a period of N/A * months, a fully paid-up, non-exclusive, perpetual license for the software product shall automatically accrue to the ordering activity.

The period of continuous term license for automatic accrual of a fully paid-up perpetual license does not have to be achieved during a particular fiscal year; it is a written Contractor commitment which continues to be available for software that is initially ordered under this contract, until a fully paid-up perpetual license accrues to the ordering activity. However, should the term license of the software be discontinued before the specified period of the continuous term license has been satisfied, the perpetual license accrual shall be forfeited.

b. The Contractor agrees to provide updates and maintenance service for the software after a perpetual license has accrued, at the prices and terms of Special Item Number l32-34, if the licensee elects to order such services.

Title to the software shall remain with the Contractor.

9. UTILIZATION LIMITATIONS - (SIN 511210 AND SIN 54151)

a. Software acquisition is limited to commercial computer software defined in FAR Part 2.101.

b. When acquired by the ordering activity, commercial computer software and related documentation so legend shall be subject to the following:

1. Title to and ownership of the software and documentation shall remain with the Contractor, unless otherwise specified.

2 Software licenses are by site and by ordering activity. An ordering activity is defined as a cabinet level or independent ordering activity. The software may be used by any subdivision of the ordering activity (service, bureau, division, command, etc.) that has access to the site the software is placed at, even if the subdivision did not participate in the acquisition of the software. Further, the software may be used on a sharing basis where multiple agencies have joint projects that can be satisfied by the use of the software placed at one ordering activity's site. This would allow other agencies access to one ordering activity's database. For ordering activity public domain databases, user agencies and third parties may use the computer program to enter, retrieve, analyze and present data. The user ordering activity will take appropriate action by instruction, agreement, or otherwise, to protect the Contractor's proprietary property with any third parties that are permitted access to the computer programs and documentation in connection with the user ordering activity's permitted use of the computer programs and documentation. For purposes of this section, all

Professional Computing Resources, Inc. GS-35F-0630V Page 9 such permitted third parties shall be deemed agents of the user ordering activity.

3 Except as is provided in paragraph 9.b(2) above, the ordering activity shall not provide or otherwise make available the software or documentation, or any portion thereof, in any form, to any third party without the prior written approval of the Contractor. Third parties do not include prime Contractors, subcontractors and agents of the ordering activity who have the ordering activity's permission to use the licensed software and documentation at the facility, and who have agreed to use the licensed software and documentation only in accordance with these restrictions. This provision does not limit the right of the ordering activity to use software, documentation, or information therein, which the ordering activity may already have or obtains without restrictions.

4. The ordering activity shall have the right to use the computer software and documentation with the computer for which it is acquired at any other facility to which that computer may be transferred, or in cases of Disaster Recovery, the ordering activity has the right to transfer the software to another site if the ordering activity site for which it is acquired is deemed to be unsafe for ordering activity personnel; to use the computer software and documentation with a backup computer when the primary computer is inoperative; to copy computer programs for safekeeping (archives) or backup purposes; to transfer a copy of the software to another site for purposes of benchmarking new hardware and/or software; and to modify the software and documentation or combine it with other software, provided that the unmodified portions shall remain subject to these restrictions.

5. "Commercial Computer Software" may be marked with the Contractor's standard commercial restricted rights legend, but the schedule contract and schedule pricelist, including this clause, "Utilization Limitations" are the only governing terms and conditions, and shall take precedence and supersede any different or additional terms and conditions included in the standard commercial legend.

10. SOFTWARE CONVERSIONS - (SIN 511210)

Full monetary credit will be allowed to the ordering activity when conversion from one version of the software to another is made as the result of a change in operating system , or from one computer system to another.

Under a perpetual license (511210), the purchase price of the new software shall be reduced by the amount that was paid to purchase the earlier version. Under a term license (511210), conversion credits which accrued while the earlier version was under a term license shall carry forward and remain available as conversion credits which may be applied towards the perpetual license price of the new version.

11. DESCRIPTIONS AND EQUIPMENT COMPATIBILITY

The Contractor shall include, in the schedule pricelist, a complete description of each software product and a list of equipment on which the software can be used. Also, included shall be a brief, introductory explanation of the modules and documentation which are offered.

12. RIGHT-TO-COPY PRICING

The Contractor shall insert the discounted pricing for right-to-copy licenses. N/A

Professional Computing Resources, Inc. GS-35F-0630V Page 10

GSA Labor Categories Consultant Minimum/General Experience: Three (3) + years of experience in information systems and technologies in engineering, product development and/or IS/IT management.

Functional Responsibility: An understanding of the COMIT System with an expertise in some modules. Conversant in several technical fields. Solid foundation in business and technology strategy and implementation. Some expertise in operating systems, hardware, and relational databases. Excellent interpersonal skills. Ability to relate to executives and to technical staff. Excellent oral and written communications.

• Ability to explain most aspects of the system with customers. Provide a clear picture for the customer of the technical architecture, plus business and application integration.

• Ability to work with the customer to create a design document.

• Work with analyst in product design and development. Direct the analysis of available options, their inherent features and drawbacks, and an understanding of the deployment opportunities and challenges.

Systems Analyst Minimum/General Experience: 5 + years Functional Responsibility:

• Provide staff and users with assistance solving software related problems, such as program malfunctions.

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

• Expand or modify system to serve new purposes.

• Use object-oriented programming languages, as well as client/server applications development processes and multimedia and internet technology.

Consultant Minimum/General Experience: Three (3) + years of experience in information systems and technologies in engineering, product development and/or IS/IT management.

Functional Responsibility: An understanding of the COMIT System with an expertise in some modules. Conversant in several technical fields.

Solid foundation in business and technology strategy and implementation. Some expertise in operating systems, hardware, and relational databases. Excellent interpersonal skills.

Ability to relate to executives and to technical staff. Excellent oral and written communications.

• Ability to explain most aspects of the system with customers. Provide a clear picture for the customer of the technical architecture, plus business and application integration.

• Ability to work with the customer to create a design document.

• Work with analyst in product design and development. Direct the analysis of available options, their inherent features and drawbacks, and an understanding of the deployment opportunities and challenges.

Minimum Education: Bachelor’s Degree

Professional Computing Resources, Inc. GS-35F-0630V Page 11

Systems Analyst Minimum/General Experience: 5 + years Functional Responsibility:

• Provide staff and users with assistance solving software related problems, such as program malfunctions.

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

• Expand or modify system to serve new purposes.

• Use object-oriented programming languages, as well as client/server applications development processes and multimedia and internet technology.

• Analyze information processing or computation needs. Plan and design computer systems, using techniques such as, structured analysis, data modeling and information engineering.

• Recommend new equipment or software packages.

• Minimum Education: Bachelor’s Degree

Software Developer

Minimum/General Experience: Three (3) + years of experience with progressively more difficult applications development including a minimum of 1 year of applications development using COTS RDBMS packages.

Functional Responsibility: An understanding of the COMIT System with an expertise in some modules. This position requires an understanding of telemanagement systems.

Requires skills in verbal and written communications. Experience with interpreting complex data models is desirable.

• Ability to explain some aspects of the system with customers.

• Ability to code from a design document.

• Ability to program in multiple languages, some system knowledge

Professional Computing Resources, Inc. GS-35F-0630V Page 12

GSA Schedule Pricing

SIN PRODUCT

NUMBER

PRODUCT DESCRIPTION GSA PRICE

511210 SE100l COMIT SE < 2,500 stations $3,445.84

511210 COM1001 COMIT <20,000 stations Database System (Required)

$66,906.80

511210 COM1002 Billing / Accounting $14,821.91 511210 COM1003 Personal ID / Auth Code $9,332.49 511210 COM1004 Directory Services $14,821.91 511210 COM1005 Cable Inventory $12,921.91 511210 COM1006 Service Order $17,707.81 511210 COM1007 Automatic Switch Interface $23,690.18 511210 COM1008 Trouble Ticket $12,921.91 511210 COM1009 Inventory Management $14,821.91 511210 COM1010 Training $1,196.47 511210 COM1011 Installation 10% of Total GSA

Software Cost 511210 COM2001 COMIT >20,000 stations Database

System (Required) $93,669.52

511210 COM2002 Billing / Accounting $22,232.88 511210 COM2003 Personal ID / Auth Code $13,998.74 511210 COM2004 Directory Services $22,232.88 511210 COM2005 Cable Inventory $19,382.87 511210 COM2006 Service Order $26,561.71 511210 COM2007 Automatic Switch Interface $35,535.26 511210 COM2008 Trouble Ticket $19,382.87 511210 COM2009 Inventory Management $22,232.88 511210 COM2010 Training $1,794.71 511210 COM2011 Installation 10% of Total GSA

Software Cost

54151 COMMTN COMIT Maintenance 15% of Total GSA Software Cost

Professional Computing Resources, Inc. GS-35F-0630V Page 13

(COMIT) PRODUCT DESCRIPTIONS

SIN 511210

COMIT SE

Windows Vista platform, integrated TMS, Call accounting, billing, service order, help desk, asset management, cable management, graphical cable representation, incident reporting, employee web usage reporting, and IP network monitoring are available with this single management system.

COMIT DATABASE SYSTEM (Required) The COMIT database stores the key information used to support the entire communications infrastructure provisioning and expense recovery process. Functions include station/circuit maintenance, asset management, graphical network element representation, and web initiated work orders, incident reporting, and view billing.

BILLING/ACCOUNTNG

COMIT Bill Management automates and supports all facets of invoice processing, including the receipt, loading, audit, allocation, and tracking of carrier billing. COMIT simplifies the processing of carrier invoices by providing a standard, consolidated view of telecommunications expenditures. COMIT creates an exceptions-based audit system for effective identification and management of billing discrepancies.

PERSONAL ID/AUTH CODE

COMIT Personal ID/Auth Code function incorporate the authorization code tracking and billing. This function allows users to maintain critical information on authorization codes and bill forall associated calls placed using the code based on records received from the SMDR output of the communications switch.

DIRECTORY SERVICES

COMIT Directory Services maintains the databases to provide an online general telephone directory for an organization.

CABLE INVENTORY

The COMIT Cable Inventory Management function maintains a comprehensive facilities inventory that covers service assignment and tracking for facilities based service at customer designated addresses. This function tracks all cable and pair information from the jack at the terminal to the port on the communications system.

SERVICE ORDER

COMIT's provisioning capabilities address the enterprise-wide requesting and ordering of technology services and equipment. Specifically, the COMIT Service Order process enables Enterprises to centrally manage moves, adds, changes, and disconnects (MACD) for all voice/data products and services.

AUTOMATIC SWITCH INTERFACE

The COMIT Automatic Switch Interface (ASI) provides an intuitive Graphical User Interface that incorporates the entire feature to feature and feature to set edits of the switch. the COMIT ASI can be used to support provisioning on Avaya Communication Servers (Avaya 8700), Lucent 5ESS, NORTEL PBX's (SL100, CS1000, CS2000, Meridian 1), and CISCO Call Manager.

TROUBLE TICKET

COMIT Incident Report (Trouble Ticket) function provides the ability to create and manage trouble reporting. This function includes tables to create trouble codes that assist in assigning and tracking of troubles, track warranty, status of tickets, and billing to charge back departments for billable repair of communication equipment or services.

INVENTORY MANAGEMENTCOMIT combines contracted voice, data, and wireless products with communications inventory (lines, trunks, circuits, toll-free 800 & advanced features, wireless, and associated equipment) to create services inventory for the entire enterprise. Product costs are assigned to provide a complete services cost reference. Inventory is organized by item, location, product, contract, organizational entity, and service type.

Professional Computing Resources, Inc. GS-35F-0630V Page 14

GSA Schedule Pricing

SIN LABOR CATEGORY

OR SERVICE

GSA HOURLY RATE

54151S Consultation Services $143.58 54151S System Design and Analysis $119.65 54151S Software Development $119.65 54151S Project Management $143.58

Professional Computing Resources, Inc. GS-35F-0630V Page 15

GSA SCHEDULE PRICING FOR PCR-360

SIN ORDER # DESCRIPTION GSA

PRICE

511210

PCR-360 Perpetual License (0 to 5,000 Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

B. Cable Inventory Mgmt Capability;

C. Service Order / Incident Report Capabililty.

PCR360-5-1 One (1) Functionality $38,791.11 PCR360-5-1-Inst. One (1) Functionality Implementation $18,338.26 PCR360-5-1HS One (1) Functionality Hosted Startup $2,891.43 PCR360-5-1HM One (1) Functionality Hosted Monthly $1,770.94 PCR360-5-2 Two (2) Functionalities $77,582.22 PCR360-5-2-Inst. Two (2) Functionalities Implementation $22,433.00 PCR360-5-2HS Two (2) Functionalities Hosted Startup $5,782.88 PCR360-5-2HM Two (2) Functionalities Hosted Monthly $3,537.14 PCR360-5-3 Three (3) Functionalities $116,373.32 PCR360-5-3-Inst. Three (3) Functionalities Implementation $26,527.73 PCR360-5-3HS Three (3) Functionalities Hosted Startup $8,674.31 PCR360-5-3HM Three (3) Functionalities Hosted Monthly $5,303.34

511210

PCR-360 Perpetual License (5,001 to 10,000 Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

PCR360-10-1 One (1) Functionality $46,906.99 PCR360-10-1-Inst. One (1) Functionality Implementation $19,194.96 PCR360-10-1HS One (1) Functionality Hosted Startup $3,499.16 PCR360-10-1HM One (1) Functionality Hosted Monthly $2,136.53 PCR360-10-2 Two (2) Functionalities $93,814.00 PCR360-10-2-Inst. Two (2) Functionalities Implementation $24,146.39 PCR360-10-2HS Two (2) Functionalities Hosted Startup $6,993.57 PCR360-10-2HM Two (2) Functionalities Hosted Monthly $4,273.06 PCR360-10-3 Three (3) Functionalities $140,720.99 PCR360-10-3-Inst. Three (3) Functionalities Implementation $29,097.83 PCR360-10-3HS Three (3) Functionalities Hosted Startup $10,487.98 PCR360-10-3HM Three (3) Functionalities Hosted Monthly $6,409.59

511210

PCR-360 Perpetual License (10,001 to 15,000 Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

PCR360-15-1 One (1) Functionality $54,665.76

PCR360-15-1-Inst. One (1) Functionality Implementation $20,013.97

PCR360-15-1HS One (1) Functionality Hosted Startup $4,078.40

Professional Computing Resources, Inc. GS-35F-0630V Page 16

PCR360-15-1HM One (1) Functionality Hosted Monthly $2,492.62

PCR360-15-2 Two (2) Functionalities $109,331.51

PCR360-15-2-Inst. Two (2) Functionalities Implementation $25,784.40

PCR360-15-2HS Two (2) Functionalities Hosted Startup $8,152.05

PCR360-15-2HM Two (2) Functionalities Hosted Monthly $4,980.49

PCR360-15-3 Three (3) Functionalities $163,997.27

PCR360-15-3-Inst. Three (3) Functionalities Implementation $31,554.83

PCR360-15-3HS Three (3) Functionalities Hosted Startup $12,225.70

PCR360-15-3HM Three (3) Functionalities Hosted Monthly $7,473.11

PCR-360 Perpetual License (15,001 to 20,000 Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

PCR360-20-1 One (1) Functionality $62,086.28

PCR360-20-1-Inst. One (1) Functionality Implementation $20,797.27

PCR360-20-1HS One (1) Functionality Hosted Startup $4,629.15

PCR360-20-1HM One (1) Functionality Hosted Monthly $2,829.71

PCR360-20-2 Two (2) Functionalities $124,172.56

PCR360-20-2-Inst. Two (2) Functionalities Implementation $27,351.00

PCR360-20-2HS Two (2) Functionalities Hosted Startup $9,258.30

PCR360-20-2HM Two (2) Functionalities Hosted Monthly $5,659.43

PCR360-20-3 Three (3) Functionalities $186,258.84

PCR360-20-3-Inst. Three (3) Functionalities Implementation $33,904.73

PCR360-20-3HS Three (3) Functionalities Hosted Startup $13,882.70

PCR360-20-3HM Three (3) Functionalities Hosted Monthly $8,484.40

PCR-360 Perpetual License (20,001 to 40,000 Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

PCR360-40-1 One (1) Functionality $90,758.17

PCR360-40-1-Inst. One (1) Functionality Implementation $23,823.83

PCR360-40-1HS One (1) Functionality Hosted Startup $6,765.67

PCR360-40-1HM One (1) Functionality Hosted Monthly $4,135.37

PCR360-40-2 Two (2) Functionalities $181,516.33

PCR360-40-2-Inst. Two (2) Functionalities Implementation $33,404.12

PCR360-40-2HS Two (2) Functionalities Hosted Startup $13,531.36

PCR360-40-2HM Two (2) Functionalities Hosted Monthly $8,270.75

PCR360-40-3 Three (3) Functionalities $272,274.50

PCR360-40-3-Inst. Three (3) Functionalities Implementation $42,984.41

PCR360-40-3HS Three (3) Functionalities Hosted Startup $20,292.29

PCR360-40-3HM Three (3) Functionalities Hosted Monthly $12,401.37

Professional Computing Resources, Inc. GS-35F-0630V Page 17

PCR-360 Perpetual License (40,001 - 60,000 Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

PCR360-60-1 One (1) Functionality $119,007.25

PCR360-60-1-Inst. One (1) Functionality Implementation $26,805.76

PCR360-60-1HS One (1) Functionality Hosted Startup $8,873.72

PCR360-60-1HM One (1) Functionality Hosted Monthly $5,422.04

PCR360-60-2 Two (2) Functionalities $238,014.51

PCR360-60-2-Inst. Two (2) Functionalities Implementation $39,367.98

PCR360-60-2HS Two (2) Functionalities Hosted Startup $17,742.69

PCR360-60-2HM Two (2) Functionalities Hosted Monthly $10,844.08

PCR360-60-3 Three (3) Functionalities $357,021.76

PCR360-60-3-Inst. Three (3) Functionalities Implementation $51,930.21

PCR360-60-3HS Three (3) Functionalities Hosted Startup $26,611.66

PCR360-60-3HM Three (3) Functionalities Hosted Monthly $16,261.36

PCR-360 Perpetual Enterprise License (60,001 or more Devices) with three separately priced functionalities:

A. Asset Mgmt Billing Capability;

PCR360-E-1 One (1) Functionality TBN

PCR360-E-1-Inst. One (1) Functionality Implementation TBN

PCR360-E-1HS One (1) Functionality Hosted Startup TBN

PCR360-E-1HM One (1) Functionality Hosted Monthly TBN

PCR360-E-2 Two (2) Functionalities TBN

PCR360-E-2-Inst. Two (2) Functionalities Implementation TBN

PCR360-E-2HS Two (2) Functionalities Hosted Startup TBN

PCR360-E-2HM Two (2) Functionalities Hosted Monthly TBN

PCR360-E-3 Three (3) Functionalities TBN

PCR360-E-3-Inst. Three (3) Functionalities Implementation TBN

PCR360-E-3HS Three (3) Functionalities Hosted Startup TBN

PCR360-E-3HM Three (3) Functionalities Hosted Monthly TBN

511210 Intitial Trng

INITIAL TRAINING: Three days of training at customer site for up to 3 students. Customer to provide individual work devices and overhead projector capability. PCR will provide training materials. Training to be accomplished concurrent with Implementation using test/sample data.

$4,747.84

511210 Trng Day Additional Day of Training $1,566.79

511210 Add Student Per Additional Student $1,044.53

Professional Computing Resources, Inc. GS-35F-0630V Page 18

511210 Post Imp. Trng

POST IMPLEMENTATION TRAINING: Two days of Training at customer site for up to 3 students. Customer to provide individual work devices and overhead projector capability. Training to be accomplished utilizing customer's live data.

$4,747.84

511210 Trng Day Additional Day of Training $1,566.79

511210 Add Student Per Additional Student $1,044.53

511210 TrnTheTrn

TRAIN THE TRAINER: PCR will provide 4 days of indepth system administrator training for up to 2 customer employees at PCR's home office facility utilizing test/sample data. Purpose of this training is to ensure system administrators gain complete understanding of PCR-360 capabilities and implementation activities. Travel, lodging and per diem at customer's expense.

$5,697.41

ADDITIONAL SERVICES

511210 DIACAP DIACAP Certification (for up to 40 hours) $5,697.41 511210 PCR360 VOIP VOiP Switch Interface $18,041.81

Professional Computing Resources, Inc. GS-35F-0630V Page 19

(PCR-360) PRODUCT DESCRIPTIONS

SIN 511210

PCR-360 COMMUNICATIONS MANAGEMENT SYSTEM

PCR-360 provides a comprehensive set of integrated functions - Service/Help Desk, Asset Tracking, Cable System Management, Product Catalogs, Billing, Knowledgebase and Dashboards – which combine to provide unparalleled insight and visibility into customers, expenses, and operational performance.

ASSET MANAGEMENT BILLING CAPABILITY

PCR-360’s inventory function provides the tools to allow organizations to define and track any tangible asset (equipment) or intangible asset (such as a software license) on a system-wide basis. All assets are automatically updated when service order or incident report processing is completed to ensure records stay current even while your environment is constantly changing.

PCR-360 allows you to transfer inventory assets between multiple warehouses, locations or technician vans and still provides a consolidated inventory review. PCR-360 also lets managers define rates and product code descriptions, effect mass updates to the system, and track warranty and serial number information.

PCR-360 Billing automates and supports all facets of invoice processing, including the receipt, loading, audit, allocation, and tracking of carrier billing. PCR-360 simplifies the processing of carrier invoices by providing a standard, consolidated view of communications expenditures. PCR-360 creates an exceptions-based audit system for effective identification and management of billing discrepancies.

CABLE INVENTORY MANAGEMENT CAPABILITY

PCR-360 provides a converged network management solution that provides a visual representation of an integrated data and voice network, combined with the cable infrastructure. This allows quick access to the information you need to track your enterprise converged network, including: equipment (switches, routers, servers, phones, terminals, printers, etc.) cable (inside plant, vendor circuits, bandwidth, etc.), and technologies (voice, data, VoIP, video, etc.) all in a single, unified framework. Complete visibility of the infrastructure saves expense while improving time to remedy, install and provision.

Cable Benefits:

• allows drill down from sites to buildings, rooms, floors, closets, etc.

• provides visibility into rack configurations and component locations

• provides a catalog to quickly find any network element (i.e., location, equipment, etc.)

• detailed integration with Service Desk for visibility into equipment and circuit histories

• view and maintain conduit configurations and access locations

The build/display cable path function is a tool that allows organizations to define all of the relevant components to build detailed cable paths from start to end so that you can easily track a path, including all of the relevant cross connection points. PCR-360 allows you to verify cable usage and capacity, automatically reserve cable paths as part of the Service Order process, and view cables by location so that you can proactively manage your cable plant rather than simply react to problems.

SERVICE ORDER / INCIDENT REPORT CAPABILITY

The PCR-360 Service Desk is the central point for:

• Inquiries

• Requests

• Service Orders

• Incident Reports

• Projects and Problems

• Knowledge Base and Trouble Shooting

The PCR-360 Service Desk function manages activities for moves, adds, changes, and disconnections of service and equipment. The service order automatically updates service inventory, equipment inventory, cable inventory and billing. PCR-360 handles all types of service requests including laptops, servers, programming requests, monitors, projectors, software, desk phones, wireless devices, voice and data jacks, software and any other device, Professional Computing Resources, Inc. GS-35F-0630V Page 20 service or feature-set support as needed.

From a simple incident to reset a password to a complex, multi-month, multi-account project – PCR-360 Service Desk provides a single application for any service request or incident report.

VoIP SWITCH INTERFACE The VoIP Switch Interface provides an intuitive Graphical User Interface that incorporates the entire feature to feature and feature to set edits of the switch. The PCR-360 VoIP Switch Interface can be used to support provisioning on Avaya Communication Manger and CISCO Call Manager.