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GENERAL SERVICES ADMINISTRATION
Federal Acquisition Service
AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST
Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.
Multiple Award Schedule
FSC Group: Information Technology FSC Class: DA10
Contract number: GS-35F-0617X
Contract period: September 27, 2021 – September 26, 2026
CASCADES TECHNOLOGIES, INC.
2121 Cooperative Way Suite 200 Herndon, VA 20171 Phone: (703)793-7222 Fax: (703) 935-0061 www.cascadestech.com
Contractor Point of Contact for Contract Administration Suresh Murugan
Business size: Small, SBA Certified Small Disadvantaged Business
For more information on ordering, go to the following website: https://www.gsa.gov/schedules.
Price list current as of Mod PO-0048 effective as of July 16, 2025
Prices Shown Herein are Net (discount deducted)
CUSTOMER INFORMATION
1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).
54151SSTLOC
Information Technology Professional Services
OLMSTLOC
Order Level Materials
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. N/A
1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 4
2. Maximum order:
3. Minimum order: $100
4. Geographic coverage. Domestic
5. Point of production. Herndon, VA
6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)
7. Quantity discounts. None
8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days
9. Foreign items. None
10a. Time of delivery. Agreed Upon with Ordering Agency
10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Agreed Upon with Ordering Agency
10c. Overnight and 2-day delivery. Agreed Upon with Ordering Agency
10d. Urgent Requirements. Agreed Upon with Ordering Agency
11. F.O.B. point. Destination
12a. Ordering address.
Cascades Technologies, Inc.
2121 Cooperative Way, Suite 200 Herndon, VA 20171
12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3
13. Payment address.
Cascades Technologies, Inc.
2121 Cooperative Way, Suite 200 Herndon, VA 20171
14. Warranty provision. Not Applicable
15. Export packing charges. Not Applicable
16. Terms and conditions of rental, maintenance, and repair. Not Applicable
17. Terms and conditions of installation. Not Applicable
18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices. Not Applicable
18b. Terms and conditions for any other services. Not Applicable
19. List of service and distribution points. Not Applicable
20. List of participating dealers. Not Applicable
21. Preventive maintenance. Not Applicable
22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable
22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g., contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. Not Applicable
23. Unique Entity Identifier (UEI) number. KBKUUT9NYVV6
24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM
Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.
GSA RATES
| Application Systems Analyst/Programmer I |
| $93.01 |
| Application Systems Analyst/Programmer II |
| $95.78 |
| Application Systems Analyst/Programmer III |
| $104.79 |
| Business Process Specialist |
| $98.96 |
| Database Administrator I |
| $121.31 |
| Database Administrator II |
| $135.48 |
| IT Governance Specialist |
| $151.45 |
| Principal Engineer |
| $82.98 |
| Project Manager I |
| $107.43 |
| Project Manager II |
| $131.68 |
| Project Manager III |
| $140.69 |
| Quality Assurance Specialist |
| $96.64 |
| Senior Business Analyst |
| $163.81 |
| Senior Information Technical Architect |
| $163.81 |
| Senior Network Analyst |
| $96.99 |
| Senior Principal Computer Scientist |
| $152.69 |
| Senior Technology Analyst I |
| $103.29 |
| Senior Technology Analyst II |
| $111.78 |
| Subject Matter Expert I |
| $161.75 |
| Subject Matter Expert II |
| $178.24 |
| System Administrator I |
| $65.3 |
| System Administrator II |
| $87.72 |
| Systems Analyst II |
| $87.48 |
| Systems Analyst III |
| $110.13 |
| Web Content Specialist |
| $88.58 |
| Web Designer/Developer I |
| $85.18 |
| Web Designer/Developer II |
| $95.53 |
| Software/Systems Technician II |
| $67.60 |
| Software/Systems Technician III |
| $107.06 |
| Software/Systems Engineer |
| $127.86 |
| Senior Software/Systems Engineer |
| $133.73 |
LABOR CATEGORIES
| LABOR CATEGORY |
| DESCRIPTION |
| MIN. YEARS OF EXPERIENCE |
| MINIMUM EDUCATION |
Application Systems Analyst/ Programmer I
| Works under general direction. Formulates/defines system scope and objectives. Devises or modifies procedures to solve moderately complex problems considering computer equipment capacity and limitations. Codes, tests, debugs, and documents computer programs. May be involved in related areas such as database design/management and evaluation of commercial off-the shelf (COTS) products. |
| 2 |
| Bachelors |
Application Systems Analyst/ Programmer II
| Works under general direction. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents programs. May be involved in related areas such as database design/management, evaluation of commercial off-the-shelf (COTS) products, and analysis of network hardware/software issues. May provide guidance to other systems analysts and programmers. |
| 6 |
| Bachelors |
Application Systems Analyst/ Programmer III
| Plans, directs and monitors the work of team members. Sets priorities to meet the needs of users. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. May be involved in related areas such as database design/management, evaluation of commercial off the-shelf (COTS) products, and analysis of network hardware/software issues. May direct the work of other systems analysts and programmers. This skill is qualified to operate in advanced technical environments that include C++, Client/Server, Oracle, Power Builder, Visual Basic, JAVA, and other source code requirements. |
| 8 |
| Bachelors |
| Business Process Specialist |
| Analyzes business processes to determine most efficient methods of accomplishing work. Uses computer based and manual workflow analysis tools to study work procedures, information flows, production methods, inventory controls, and cost analyses. Documents findings and recommends new procedures, systems, and organizational changes, including staffing, equipment, and facility requirements. Monitors newly implemented systems to ensure smooth functioning. May install new systems and train operating staff. May conduct operational effectiveness reviews to ensure changes are applied and functioning as intended. Develops and maintains operating systems documentation and procedure manuals. |
| 5 |
| Bachelors |
| Database Administrator I |
| Performs activities related to database design, implementation and maintenance. Maintains data dictionaries and central data repository. Supports application system development life cycle. May develop policies and procedures relating to database management, security, maintenance and utilization. May be responsible for database backup and recovery procedures, access security and database integrity, physical data storage design and data storage management. |
| 3 |
| Bachelors |
| Database Administrator II |
| Performs activities related to database design, implementation and maintenance. Performs logical and physical design of databases. Maintains data dictionaries and central data repository. Supports application system development life cycle. May develop policies and procedures relating to database management, security, maintenance and utilization. May be responsible for database backup and recovery procedures, access security and database integrity, physical data storage design and data storage management. |
| 7 |
| Bachelors |
| IT Governance Specialist |
| Skilled in strategic planning, performance measurement, and risk assessments. Relevant experience in developing IT business cases, justifying budgetary requests, and conducting operational and gap analyses. Knowledge and experience implementing Earned Value Methodologies and practices within a mixed life cycle organization. Knowledge of and experience with Federal legislative mandates and compliance regulations (including GPRA, the Clinger-Cohen Act, E-Government Act, Privacy Act, OMB Circulars A-11, A-123, A-130 and ANSI-748). |
| 8 |
| Bachelors |
| Network Analyst |
| Provides Level I and II Help Desk IT support to end users in a microprocessor-based networked environment, or supporting an agency's property management and inventory control/tracking system. Demonstrated experience in interacting with senior analysts and engineers (network, software/applications development, etc.) to identify and resolve core problems, or conducting physical inventory of IT equipment. Knowledge of various desktop and notebook applications including Microsoft Windows XP, Microsoft Office 2003, Adobe Pro, PointSec encryption, WebEx, TrackIT and/or Remedy, and web-based office support systems, and/or asset management systems. Experience supporting backup and/or contingency Help Desk operations by providing remote IT support assistance, and/or property management. |
| 2 |
| Bachelors |
| Principal Engineer |
| Provides senior level program management of individual or major task(s) of government contracts. Supervises the research, analysis, design, development, installation and testing of integrated IT systems to ensure conformity to functional specifications and requirements. Directs requirements analysis and validation to determine IT performance requirements, functional analysis and verification to translate concepts into design criteria, synthesis of requirements into product solutions and modeling to evaluate functional architecture and design solutions. Oversees tradeoff studies, the identification of alternative design approaches and implications thereof and the development of innovative solutions to complex problems. Supervises the preparation of IT engineering standards, procedures and detailed engineering packages, including specifications, drawings, interface and technical documents. Utilizes computer assisted engineering and design software and equipment to perform engineering tasks, including the development and integration of industrial processes. Supervises the design, development and conduct of tests to evaluate IT systems/equipment for compliance to specifications and adherence to safety criteria. Directs the operation, maintenance, repair and testing of IT equipment and systems in field installations. Oversees special research or technical studies critical to support functions, utilizing computer techniques for analysis or simulation. |
| 5 |
| Masters |
| Program Manager |
| Performs day-to-day management of delivery order projects for IT technology projects that involve teams of data processing and other information systems management professionals who have previously been involved in analyzing, designing, integrating, testing, documenting, converting, extending, and implementing automated information and telecommunications systems. Demonstrates proven skills in those technical areas addressed by the delivery order to be managed. Organizes, directs, and coordinates the planning and production of all activities associated with assigned deliverables. Establishes and alters, as necessary, corporate management structure to direct effective contract support activities. Demonstrates good written and oral communications. |
| 10 |
| Bachelors |
| Project Lead |
| The Project Lead directly supports Project Manager by maintaining personnel and other files; prepares correspondence, schedules and coordinates travel. Assists in the preparation of documents and supports the development of contract deliverables and reports. Responsible for integrating the graphics generated with automated tools and the deliverable documents. Assists in preparation of management plans and reports. Performs analysis, development, and review program administrative operating procedures. |
| 5 |
| Bachelors |
| Project Manager I |
| Responsible for planning and executing a project. Prepares and maintains the project schedule and budget. Prepares and delivers status reports to the customer. Primary point of contact for the customer. Oversees all work and takes corrective action as necessary to ensure project success. Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead for the project. |
| 8 |
| Bachelors |
| Project Manager II |
| Responsible for planning and executing a project. Prepares and maintains the project schedule and budget. Prepares and delivers status reports to the customer. Primary point of contact for the customer. Oversees all work and takes corrective action as necessary to ensure project success. Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead for the project. |
| 10 |
| Masters |
| Project Manager III |
| Responsible for planning and executing a project. Prepares and maintains the project schedule and budget. Prepares and delivers status reports to the customer. Primary point of contact for the customer. Oversees all work and takes corrective action as necessary to ensure project success. Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead for the project. |
| 12 |
| Masters |
| Quality Assurance Specialist |
| Plans, coordinates and executes quality reviews to assess contract obligations and customer expectations. Conducts in-depth interviews with multiple levels of management. Analyzes and compiles complex quality statistics to determine account trends and documents findings to management. Advises managers in preparing an action plan following each quality review. Identifies and researches account concerns and problem areas and oversees implementation of procedural/system solutions to improve performance quality. Identifies account management trends across the organization and proposes methods and policies for quality improvement. |
| 5 |
| Bachelors |
| Senior Business Analyst |
| Analyzes business processes to determine most efficient methods of accomplishing work. Uses computerbased and manual workflow analysis tools to study work procedures, information flows, production methods, inventory controls, and cost analyses. Documents findings and recommends new procedures, systems, and organizational changes, including staffing, equipment, and facility requirements. Monitors newly implemented systems to ensure smooth functioning. May install new systems and train operating staff. May conduct operational effectiveness reviews to ensure changes are applied and functioning as intended. Develops and maintains operating systems documentation and procedure manuals. |
| 12 |
| Bachelors |
| Senior Information Technical Architect |
| The Senior Information Technical Architect (SITA) establishes system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Evaluates analytically and systematically problems of workflows, organization, and planning and develops appropriate corrective action. Senior level supervisor provides daily supervision and direction to staff. |
| 12 |
| Bachelors |
| Senior Network Analyst |
| Provides program management of individual small to medium scale government contracts or associated comprehensive tasks. Oversees/conducts the research, analysis, design, development, installation and testing of integrated IT systems to ensure conformity to functional specifications and requirements. Supervises/performs requirements analysis and validation to determine IT performance requirements, functional analysis and verification to translate concepts into design criteria, synthesis of requirements into product solutions and modeling to evaluate functional architecture and design solutions. Oversees/performs tradeoff studies, the identification of alternative design approaches and implications thereof and the development of innovative solutions to complex problems. Coordinates the preparation of IT engineering standards, procedures and detailed engineering packages, including specifications, drawings, interface and technical documents. Utilizes computer-assisted engineering and design software and equipment to perform engineering tasks, including the development and integration of industrial processes. Oversees/performs the design, development and conduct of tests to evaluate IT systems/equipment for compliance to specifications and adherence to safety criteria. Coordinates the operation, maintenance, repair and testing of IT equipment and systems in field installations. Participates in special research or technical studies critical to support functions, utilizing computer techniques for analysis or simulation. Provides planning, direction and coordination of work activity and training of technical staff. |
| 8 |
| Masters |
| Senior Principal Computer Scientist |
| Demonstrated working knowledge of Ethernet, FDDI, TCP/IP, remote wireless access, and VPN application. Experience with network analysis/management tools and techniques and familiarization with microprocessors in a client/server environment. Experience in planning and implementing network backup and contingency IT operations. Bachelors’ degree in computer science, information systems/technology, mathematics, engineering, or related field. |
| 10 |
| Bachelors |
| Senior Technology Analyst I |
| Manages the Web programming language team activities performed on the Web-based forms. Develops and tests the on-line interface of the Web programming language forms. Modifies forms, as appropriate, to reflect the Program Office requirements. Provides expert advice on the Web e-programming language applications and strategies. Configures, maintains and optimizes the search engine servers to provide peak search performance. Provides expert advice on Web policies and standards. Provides Web performance measures and statistical reports to a Webmaster and ensures the reports are updated monthly with concise write-ups and/or images. Identifies areas of non-compliance based on current Web standards and Web audit results. |
| 4 |
| Bachelors |
| Senior Technology Analyst II |
| Manages the Web programming language team activities performed on the Web-based forms. Develops and tests the on-line interface of the Web programming language forms. Modifies forms, as appropriate, to reflect the Program Office requirements. Provides expert advice on the Web programming language applications and strategies. Configures, maintains and optimizes the search engine servers to provide peak search performance. Provides expert advice on Web policies and standards. Provides Web performance measures and statistical reports to a Webmaster and ensures the reports are updated monthly with concise write-ups and/or images. Identifies areas of non-compliance based on current Web standards and Web audit results. |
| 7 |
| Bachelors |
| Subject Matter Expert I |
| As an expert in the subject matter field, may augment or direct project teams. Provides high level functional and systems analysis, design, integration, documentation, and implementation advice on exceptionally complex studies, which require an expert knowledge of the subject matter for effective problem solution. Participates in all phases of study development with emphasis on the planning, analysis, documentation, and presentation phases. Applies higher level mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other physical sciences to arrive at automated solutions. Reviews and approves the design and preparation of technical documentation and reports. Prepares and delivers senior management presentations and briefings as required by the task order. May serve as a Task Leader, responsible for ensuring the quality and timeliness of services delivered. |
| 8 |
| Bachelors |
| Subject Matter Expert II |
| As an expert in the subject matter field, may augment or direct project teams. Provides high level functional and systems analysis, design, integration, documentation, and implementation advice on exceptionally complex studies, which require an expert knowledge of the subject matter for effective problem solution. Participates in all phases of study development with emphasis on the planning, analysis, documentation, and presentation phases. Applies higher level mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other physical sciences to arrive at automated solutions. Reviews and approves the design and preparation of technical documentation and reports. Prepares and delivers senior management presentations and briefings as required by the task order. May serve as a Task Leader, responsible for ensuring the quality and timeliness of services delivered. |
| 12 |
| Bachelors |
| System Administrator I |
| Assists with the installation, maintenance and usage of a system under supervision. Installs software and troubleshoots user and system problems. Maintains security. |
| 2 |
| Associates |
| System Administrator II |
| Assists with the installation, maintenance and usage of a system under supervision. Installs software and troubleshoots user and system problems. Maintains security. |
| 5 |
| Bachelors |
| Systems Analyst I |
| Applies expert systems analysis and design techniques to complex computer systems in an area. Has broad knowledge of data sources/flow, interactions of complex systems, and capabilities/limitations of systems software and computer equipment. Establishes framework of new computer systems from feasibility studies to post implementation evaluation. Recognizes probable conflicts and integrating diverse data sources. Produces innovative solutions for a variety of complex problems. Prepares overall project recommendations. |
| 2 |
| Bachelors |
| Systems Analyst II |
| Applies expert systems analysis and design techniques to complex computer systems in an area. Has broad knowledge of data sources/flow, interactions of complex systems, and capabilities/limitations of systems software and computer equipment. Establishes framework of new computer systems from feasibility studies to post implementation evaluation. Recognizes probable conflicts and integrating diverse data sources. Produces innovative solutions for a variety of complex problems. Prepares overall project recommendations. |
| 5 |
| Bachelors |
| Systems Analyst III |
| Applies expert systems analysis and design techniques to complex computer systems in an area. Has broad knowledge of data sources/flow, interactions of complex systems, and capabilities/limitations of systems software and computer equipment. Establishes framework of new computer systems from feasibility studies to post implementation evaluation. Recognizes probable conflicts and integrating diverse data sources. Produces innovative solutions for a variety of complex problems. Prepares overall project recommendations. |
| 7 |
| Bachelors |
| Technical Analyst |
| Participates in the identification of alternative approaches and implications thereof and develops solutions to technical problems. Performs studies, design, development, implementation, operation and maintenance of various systems, equipment, and procedures. Determines life cycle support of ADP, telecommunication and hardware systems, including logistic support analysis, integrated logistic support, computer resources, configuration, provisioning, training, technical documentation, etc. Coordinates the work activity and conducts training of junior technical staff. |
| 2 |
| Bachelors |
| Technical Writer |
| Responsible for supervising and/or performing documentation design, development, and preparation throughout the production cycle that can include: technical writing/editing, editorial consultation, copy design/editing, proofreading, or overall documentation review. Works with all levels of management, technical personnel, authors, and subject matter experts to define documentation content, guidelines, specifications, and development schedules. May establish, staff, and supervise documentation project teams. Can estimate, negotiate, and acquire required inventory for production cycles. Prepares required documentation in an appropriate format. Supports configuration management or quality assurance standards and may determine compliance levels. Reviews and analyzes the data and user requirements to ensure that documentation is clear, concise, and valid. Performs substantive editing that ensures document organization and quality. Confirms the adequacy of material submitted for publication or final product quality. Ensures that documents follow the appropriate style guide and may develop project-specific style guide supplements. Can manage or supervise production cycle activities, including resource coordination, through document delivery and maintenance. |
| 5 |
| Bachelors |
| Technician |
| Provides technical support in the installation, relocation, reconfiguration, integration and testing of computer, peripherals, equipment and associated software programs, applying the principals of computer science, telecommunications and mechanical, electrical or marine engineering. Assists in the assembly, integration, testing and upgrade of microprocessor-based systems in a LAN/WAN environment. Assists in the use of current diagnostic procedures, electronic test equipment, tools and instruments to determine the cause of malfunctions and perform corrective action. Provides the operation, maintenance, upgrade, training and technical help desk support for company and client operational computer, telecommunication and microprocessor systems. |
| 1 |
| High_School |
| Web Content Specialist |
| Provides expertise in the areas of Web content development including taxonomy development and writing “search engine optimized” content for the Web. Creates and updates Web content via Content Management Systems and familiar with “plain language” principles of Web content development. Determines content structure and evaluate content effectiveness such as language testing and card sorting. Working knowledge of best practices in Web development and on-line metrics evaluation to assess effectiveness and popularity of content. |
| 4 |
| Associates |
| Web Designer/Developer I |
| Front-end Web design and development specialist responsible for gathering and evaluating stakeholder requirements for graphic design and Web development tasks, creating and implementing design concepts, graphics production and user interface design for Websites. Develops and implements 508-compliant Web pages and content for Websites using HTML, CSS, and client's CMS application; verifies browser compatibility and follows industry-standard quality assurance practices. |
| 2 |
| Associates |
| Web Designer/Developer II |
| Front-end Web design and development specialist responsible for gathering and evaluating stakeholder requirements for graphic design and Web development tasks, creating and implementing design concepts, graphics production and user interface design for Websites. Develops and implements 508-compliant Web pages and content for Websites using HTML, CSS, and client's CMS application; verifies browser compatibility and follows industry standard quality assurance practices. |
| 5 |
| Associates |
| Software/Systems Technician II |
| Knowledge of Information Technology and/or specialized application in operational environments. Follows Standard Operating Procedures to implement general IT support functions. Diagnoses and solves IT-related problems. Interfaces with Client technical and/or management points of contact to ensure task satisfaction. Performs data entry and/or manipulation as necessary. |
| 2 |
| Bachelors |
| Software/Systems Technician III |
| In-depth knowledge of Information Technology and/or specialized application in operational environments. Follows Standard Operating Procedures to implement general IT support functions. Diagnoses and solves complex IT-related problems. Interfaces with Client technical and/or management |
points of contact to ensure task satisfaction. Performs data entry and/or manipulation as necessary. Can perform in a leadership role as necessary, directing the efforts of junior Team Members to ensure client satisfaction.
| Software/Systems Engineer |
| In-depth Knowledge of Information Technology and/or specialized application in operational environments. Elicits technical and non-technical requirements to satisfy customer needs. Engineers systems and solutions to support scalable customer base. Performs Root Cause Analysis for complex IT-related problems. Proactively monitors and optimizes system performance. Performs database administration and/or design as necessary. Can perform in a leadership role as necessary and interfaces with Client technical and/or management points of contact to ensure program satisfaction. |
| 1 |
| Bachelors |
| Senior Software/Systems Engineer |
| Mastery of Information Technology and/or specialized application in operational environments. Elicits technical and non-technical requirements to satisfy customer needs. Engineers systems and solutions to support scalable customer base. Performs Root Cause Analysis for complex IT-related problems. Proactively monitors and optimizes system performance. Performs database administration and/or design as necessary. Interfaces with Client technical and/or management points of contact to ensure program satisfaction. Can perform in a leadership role as necessary, directing the efforts of Team Members to ensure client satisfaction. |
| 7 |
| Bachelors |
EDUCATION SUBSTITUTION REQUIREMENTS
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