MAS - Akimeka, LLC - GS35F0597L

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule (MAS)

Federal Supply Group: Information Technology & Miscellaneous

FSC/PSC Class D301 IT Facility Operation and Maintenance FSC/PSC Class D302 IT Systems Development Services FSC/PSC Class D306 IT Systems Analysis Services FSC/PSC Class D307 IT Strategy and Architecture FSC/PSC Class D308 Programming Services FSC/PSC Class D310 IT Backup and Security Services FSC/PSC Class D311 IT Data Conversion Services FSC/PSC Class D313 Computer Aided Design and Computer Aided Manufacturing Services FSC/PSC Class D316 IT Network Management Services FSC/PSC Class D317 IT Web Based Subscription Services FSC/PSC Class D399 Other Information Technology Services, Not Elsewhere Classified FSC/PSC Class 7010 ADPE System Configuration FSC/PSC Class D399 IT and Telecom - Other IT and Telecommunications

Contract Number:

GS-35F-0597L

Period Covered by Contract:

September 17, 2001 through September 16, 2021 Prices Current through Modification No. PS-A812, effective May 12, 2020

Akimeka, LLC 901 No. Lake Destiny Dr., Suite 151

Maitland, FL 32751 Phone: 407-875-2457

Fax: 407-875-3640 www.akimeka.com

Business size: Other than Small

Contracts Manager

Jenna Harrison, Phone 407-475-3804, Email: contracts@akimeka.com For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at:

http://www.fss.gsa.gov mailto:contracts@akimeka.com http://www.fss.gsa.gov/

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Table of Contents

I. CUSTOMER INFORMATION

SPECIAL NOTICE TO AGENCIES: Small Business Participation ................................................... Error! Bookmark not defined.

1a. Awarded Special Item Numbers 1b. Commercial Hourly Rates 1c. Description of Commercial Job Titles, Experience, Functional Responsibility and Education

SIN 54151S AND 54151S/RC – IT PROFESSIONAL SERVICES - Commercial Job Titles, Descriptions, Responsibility, Experience and Education

SIN ANCILLARY – ANCILLARY SUPPLIES AND/OR SERVICES - Commercial Job Titles, Descriptions, Responsibility, Experience and Education

2. Maximum Order

3. Minimum Order

4. Geographic Coverage

5. Points of Production

6. Discounts from List Prices

7. Quantity Discounts

8. Prompt Payment Terms

9. Government Purchase Cards

10. Foreign Items

11. Delivery

12. FOB Point

13. Ordering

14. Payment Address

15. Warranty Provision

16. Export Packing Charges

17. Terms and Conditions of Government Purchase Card Acceptance

Limitation of Liability Federal Information Processing Standards Publications (FIPS PUBS) Federal Telecommunication Standards (FED-STDS) Security Clearances Travel Certifications, Licenses and Accreditations Insurance Personnel Organizational Conflicts of Interest Documentation/Standards Data/Deliverable Requirements Government-Furnished Property Availability of Funds Overtime

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I. CUSTOMER INFORMATION

1a. Awarded Special Item Numbers

• Special Item Number 54151S - Information Technology (IT) Professional Services – FSC/PSC Code D399

• Special Item Number 54151S/RC - IT Professional Services for Recovery Purchasing – FSC/PSC Code D399

FSC/PSC Class D301 IT Facility Operation and Maintenance FSC/PSC Class D302 IT Systems Development Services FSC/PSC Class D306 IT Systems Analysis Services FSC/PSC Class D307 IT Strategy and Architecture FSC/PSC Class D308 Programming Services FSC/PSC Class D310 IT Backup and Security Services FSC/PSC Class D311 IT Data Conversion Services FSC/PSC Class D313 Computer Aided Design and Computer Aided Manufacturing Services FSC/PSC Class D316 IT Network Management Services FSC/PSC Class D317 IT Web Based Subscription Services FSC/PSC Class D399 Other Information Technology Services, Not Elsewhere Classified

• Special Item Number ANCILLARY – Ancillary Supplies and/or Services

FSC/PSC Class 7010 ADPE System Configuration FSC/PSC Class D399 IT and Telecom - Other IT and Telecommunications

• Special Item Number OLM – Order-Level Materials

1b. Commercial Hourly Rates

Prices Shown Herein are Net (discount deducted).

SIN Labor Categories Contractor Site Government

Site ANCILLARY Administrative Support/Graphics Specialist 1 $ 62.96 $ 41.26 ANCILLARY Administrative Support/Graphics Specialist 2 $ 55.22

54151S Application Systems Analyst/Programmer 1 -- $ 60.32 54151S Application Systems Analyst/Programmer 2 $ 96.03 $ 75.83 54151S Application Systems Analyst/Programmer 3 $ 96.13 $ 79.60 54151S Application Systems Analyst/Programmer 4 $113.72 $ 91.33 54151S Application Systems Analyst/Programmer 5 $112.71 54151S Application Systems Analyst/Programmer 6 $ 92.02 ANCILLARY Assistive Technology Hardware Engineer $ 75.16 ANCILLARY Assistive Technology Software Engineer $ 95.66 ANCILLARY Assistive Technology Help Desk Manager $109.30 ANCILLARY Assistive Technology Help Desk Lead Technician $ 76.52 ANCILLARY Assistive Technology Help Desk Technician 1 $ 64.68 ANCILLARY Assistive Technology Help Desk Technician 2 $ 49.88 54151S Business Process Consultant $102.55 $ 82.35 54151S Business Systems Analyst 1 $ 84.44 54151S Business Systems Analyst 2 $ 80.78 54151S Business Systems Analyst 3 $112.04 $ 95.47 54151S Business Systems Analyst 4 $110.64 ANCILLARY Computer Systems Analyst/Programmer 1 $ 31.54 ANCILLARY Computer Systems Analyst/Programmer 2 $ 43.97 ANCILLARY Computer Systems Analyst/Programmer 3 $ 58.17 54151S Computer Telephony Integration Engineer 1 $117.42 $103.01 54151S Computer Telephony Integration Engineer 2 $138.15 $121.27 54151S Computer Telephony Integration Engineer 3 $162.51 $142.56

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54151S Configuration Management Specialist 1 $ 53.21 $ 44.87 54151S Configuration Management Specialist 2 $ 64.48 $ 53.42 54151S Configuration Management Specialist 3 $ 75.41 $ 63.58 54151S Data Architect 1 $ 67.56 54151S Data Architect 2 $119.00 $ 76.00 54151S Data Architect 3 $111.67 54151S Data Architect 4 $114.01 54151S Data Architect 5 $131.35 54151S Data Architect 6 $147.55 54151S Data Architect 7 $158.61 54151S Data Security Analyst 1 $ 78.82 54151S Data Security Analyst 2 $116.54 $ 93.59 54151S Database Analyst 1 $ 63.34 54151S Database Analyst 2 $ 71.78 54151S Database Analyst 3 $ 80.22 54151S Database Analyst 4 $ 97.12 54151S Database Analyst/Programmer 1 $ 89.73 54151S Database Analyst/Programmer 2 $113.80 54151S Database Analyst/Programmer 3 $127.13 54151S Database Management Specialist 1 $ 96.49 $ 81.77 54151S Database Management Specialist 2 $132.33 $101.49

ANCILLARY Desktop Technician 1 $ 25.33 ANCILLARY Desktop Technician 2 $ 27.20 ANCILLARY Desktop Technician 3 $ 30.02 ANCILLARY Desktop Technician 4 $ 34.71 ANCILLARY Desktop Technician 5 $ 39.99

54151S Documentation/Graphic Specialist 1 $ 32.79

SIN

Labor Categories Contractor Site Government

Site 54151S Documentation/Graphic Specialist 2 $ 63.17 $ 50.73 54151S Documentation/Graphic Specialist 3 $ 58.43 54151S Documentation/Graphic Specialist 4 $ 69.88 54151S Documentation/Graphic Specialist 5 $ 96.28 54151S Documentation/Graphic Specialist 6 $ 99.51 54151S Enterprise Architect 1 $ 72.60 54151S Enterprise Architect 2 $ 93.82 54151S Enterprise Architect 3 $151.65 $114.01 54151S Enterprise Architect 4 $131.12 54151S Enterprise Architect 5 $146.35 54151S Hardware Specialist 1 $ 38.29 $ 32.28 54151S Hardware Specialist 2 $ 44.22 $ 37.30 ANCILLARY Help Desk Coordinator $ 48.32 ANCILLARY Help Desk Manager $ 77.64 ANCILLARY Help Desk Specialist 1 $ 26.08 ANCILLARY Help Desk Specialist 2 $ 30.80 ANCILLARY Help Desk Specialist 3 $ 31.20 ANCILLARY Help Desk Specialist 4 $ 34.39 54151S Information Assurance 1 $ 75.06 54151S Information Assurance 2 $ 92.69 54151S Information Assurance 3 $102.49 54151S Information Assurance 4 $111.34 54151S Information Engineer 1 $ 98.51 54151S Information Engineer 2 $101.77 54151S Information Engineer 3 $111.34 54151S Information Engineer 4 $123.47 54151S Information Engineer 5 $153.65 54151S Information Engineer 6 $185.39 54151S Information Engineer Principal $175.10 $151.65 54151S Information Service Consultant 1 $ 96.11

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54151S Information Service Consultant 2 $121.96 54151S Information Service Consultant 3 $131.12 54151S Information Service Consultant 4 $140.73 54151S Information Services Engineer 1 $ 98.51 54151S Information Services Engineer 2 $112.58 54151S Information Services Engineer 3 $121.96 54151S Information Services Engineer 4 $128.53 54151S Information Specialist 1 $ 99.48 54151S Information Specialist 2 $108.48 54151S Information Specialist 3 $122.23 54151S Information Specialist 4 $129.21 54151S Instructional Designer/Trainer 1 $ 43.98 $ 38.25 54151S Instructional Designer/Trainer 2 $104.65 $ 91.68 54151S IT Security Analyst - Intermediate $126.90 $114.74 54151S IT Security Analyst - Senior $126.90 $115.95 54151S LAN/WAN Administrator $ 63.23 54151S Network Engineer 1 $ 53.18 54151S Network Engineer 2 $ 64.19 54151S Network Engineer 3 $ 76.98 54151S Network Engineer 4 $101.77 54151S Network Engineer 5 $101.34 54151S Network Engineer 6 $146.35 54151S Network Engineer (Company Site) $119.47 54151S Network/Hardware Support Technician—Senior $ 90.22 $ 72.47

SIN

Labor Categories Contractor Site

Government Site

ANCILLARY Operations Technician 1 $ 26.08 ANCILLARY Operations Technician 2 $ 35.65 ANCILLARY Operations Technician 3 $ 42.22 ANCILLARY Operations Technician 4 $ 60.20 ANCILLARY PC Systems Specialist $ 60.09 54151S Program Manager 1 $114.01 54151S Program Manager 2 $122.44 54151S Project Lead 1 $ 78.99 54151S Project Lead 2 $ 75.99 54151S Project Lead 3 $109.12 54151S Project Lead 4 $114.77 54151S Project Manager 2 $101.32 54151S Project Manager 3 $121.96 54151S Project Manager 4 $140.73 54151S Project Manager A $119.72 $ 93.89 54151S Research Analyst $ 38.30 54151S Security Administrator 1 $ 50.16 54151S Security Administrator 2 $ 59.71 54151S Security Analyst 1 $107.89 54151S Security Analyst 2 $ 71.48 54151S Security Analyst 3 $137.23 $121.79 54151S Security Analyst 4 $123.01 54151S Senior Consultant $123.22 $ 89.73 54151S Software Architect 1 $ 96.46 $ 77.77 54151S Software Systems Engineer 1 $ 98.87 $ 78.86 54151S Software Systems Engineer 2 $ 88.19 54151S Software Systems Engineer 3 $101.96 54151S Software Systems Engineer 4 $105.52 54151S Software Systems Engineer 5 $123.79 54151S Software Systems Engineer 6 $131.12 54151S Subject Matter Expert 1 $ 94.54 $ 73.34

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54151S Subject Matter Expert 2 $102.76 $ 79.71 54151S Subject Matter Expert 3 $123.22 $ 95.77 54151S Subject Matter Expert 4 $174.97 $137.25 54151S Subject Matter Expert 5 $140.73 54151S Subject Matter Expert 6 $173.47 54151S Subject Matter Expert 7 $197.02 54151S Subject Matter Expert 8 $207.57 54151S Systems Administrator $ 96.30 $ 77.35 54151S Systems Analyst 1 $ 68.33 $ 56.39 54151S Systems Analyst 2 $ 62.32 54151S Systems Analyst 3 $ 68.90 54151S Systems Analyst 4 $ 78.05 54151S Systems Analyst 5 $110.25 $ 92.69 54151S Systems Analyst Senior $132.22 $108.74 54151S Systems Integration Engineer 1 $102.49 54151S Systems Integration Engineer 2 $112.58 54151S Systems Integration Engineer 3 $123.47 54151S Systems Integration Engineer 4 $146.09 54151S Task Lead Manager 1 $ 64.19 54151S Task Lead Manager 2 $ 84.44

132.51 Technical Writer/Editor $ 66.79 $ 51.87

54151S Technical Writer/Editor 2 $ 43.98 54151S Technical Writer/Editor 3 $ 70.36 54151S Technical Writer/Editor 4 $ 84.44

SIN Labor Categories Contractor Site Government

Site 54151S Technical Writer/Editor 5 $ 93.82 54151S Technical Writer/Editor 6 $100.46 54151S Technical/Network Architect $140.96 $114.84 54151S Technician 1 $ 67.97 54151S Technician 2 $ 78.05 54151S Technician 3 $ 82.26 54151S Technician 4 $ 96.46 $ 92.69

ANCILLARY Test Engineer 1 $ 53.09 $ 44.76 54151S Test Engineer 2 $ 74.72 $ 57.75 54151S Test Engineer 3 $ 82.96 $ 64.75 54151S UNIX Systems Administrator $106.21 $ 88.30 54151S Web Software Developer 1 $ 80.47 $ 64.63

54151S Web Software Developer 2 $ 73.10 54151S Web Software Developer 3 $ 91.06 54151S Website Developer 1 $ 59.10 54151S Website Developer 2 $ 68.37 54151S Website Developer 3 $ 79.84 54151S Website Developer 4 $ 88.56 54151S Website Developer 5 $ 98.51 54151S Website Developer 6 $107.89 54151S Windows System Administrator $ 85.35

1c. Description of Commercial Job Titles, Experience, Functional

Responsibility and Education

Consistent with industry-wide practice, it is Akimeka’s company policy that personnel shall be evaluated in a holistic manner taking two factors into consideration: (1) formal education, certifications and training; and (2) workplace experience. Consistent with practices customary in the field of Information Technology Management and Development, Akimeka evaluates all personnel on a

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case-by-case basis to ensure that each employee meet or exceeds the minimum requirements of the specific labor categories.

Experience may also satisfy the formal educational requirement, and education may also satisfy the experience requirement in accordance with this approach.

Example: Employee X has 10 Years’ experience and a H.S. Diploma. Using the Experience and Education substitutions Employee X would satisfy the experience and education requirements for the labor category of Chief Technical Officer.

Experience Substitutions

2 Years Professional Experience Equals Associate’s Degree

4 Years Professional Experience Equals Bachelor’s Degree

6 Years Professional Experience Equals Master’s Degree

10 Years Professional Experience Equals Ph.D.

Education Substitutions

Ph.D Equals 10 Years Professional Experience

Master’s Degree Equals 6 Years Professional Experience

Bachelor’s Degree Equals 4 Years Professional Experience

Associate’s Degree Equals 2 Years Professional Experience

SIN 54151S AND 54151S/RC – IT PROFESSIONAL SERVICES - Commercial Job Titles, Descriptions, Responsibility, Experience and Education

Application Systems Analyst/Programmer 1

Education: BA or BS degree preferred

General Experience:

Minimum of two years of general experience. Under general supervision, develops codes, tests, and debugs new software or enhancements to existing software. Has good understanding of business applications. Requires two years experience in the field.

Functional Responsibility & Duties:

Works with technical staff to understand problems with software and resolve them. Resolves customer complaints with software and responds to suggestions for improvements and enhancements. Will assist in development of software user manuals.

Application Systems Analyst/Programmer 2

General Experience:

Minimum of five years general experience and two years specific experience. Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems.

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Functional Responsibility & Duties:

Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents, and maintains those programs. Competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.

Application Systems Analyst/Programmer 3

General Experience:

Minimum of eight years general experience and two years of specific experience. Under general direction, formulates and defines system and or application scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Functional Responsibility & Duties:

Prepares detailed specifications from which programs will be written. Designs, codes, tests, debug, and document those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. Will be responsible for completion of a phase of a project. Regularly provides guidance and training to less experienced analyst/programmers.

Application Systems Analyst/Programmer 4

Education: BA or BS degree

General Experience:

Minimum of 10 years general experience and three years specific experience. Under general direction, participates as high-level technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software. Requires five years experience in the field.

Functional Responsibility & Duties:

Works with technical staff to understand problems with software and develops specifications to resolve them. Resolves customer complaints and responds to suggestions for improvements and enhancements. Participates in the development of software user manuals. Will act as team leader on less complex projects. Assists in training less experienced software development staff.

Application Systems Analyst/Programmer 5

General Experience:

Minimum of 10 years general experience and five years specific experience. Under general direction, participates as high-level technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software.

Specialized training or education can be substituted for some experience.

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Responsibility & Duties:

Serves as IT Specialist performing research and support for multiple development and production environments.

Responsible for application database management, tools, query packages, application and database security, scripts, operating procedures, software release control, and stress testing support.

Provides customer acquisition support for prospective customers by providing insight on level of effort for application management services.

Provides technical expertise to staff by researching and resolving problems encountered.

Performs analysis for defining data requirements and specifications.

Troubleshoots and resolves technical problems and provides first level on-call support. Performs research for problems, defines solutions, and coordinates patching of application with staff.

Evaluates and provides recommendations on new database technologies and architectures.

Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. This includes the preparation of briefings on complex, controversial, and technical issues to a broad audience with diverse technical backgrounds.

Will have specific requirements based on technologies used.

Application Systems Analyst/Programmer 6

General Experience:

Minimum of 10 years general experience and seven years specific experience. Under general direction, participates as high-level technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software.

Specialized training or education can be substituted for some experience.

Responsibility & Duties:

Under minimal direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering requirements, constraints and potential risks.

Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. May provide guidance and training to less experienced analyst/programmers. May provide subject matter expertise for a specific technology.

Business Process Consultant

General Experience:

Minimum of five years experience. Responsible for most complex IT/business systems process analysis, design, and simulation. The individual will determine the ―as-is‖ model for the business and corresponding IT infrastructure as well as the ―to-be‖ business model and IT infrastructure. Focus is on business process analysis, IT infrastructure, and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment and IT environment.

Functional Responsibility & Duties:

Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Recommends and facilitates quality improvement efforts.

Will lead re-engineering team and act as project manager in some cases.

Business Systems Analyst

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Description: Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Provides domain expertise for system development teams. Devises or modifies procedures to solve information technology problems considering computer equipment capacity and limitations, operating time, and form of desired results. Tasks include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Provide systems analysis while considering the business implications of the application of technology to the current and future business environment.

Ability to create, compose, and edit written materials. Consultative and advisory skills. Skilled in the use of survey and market research methodologies, systems, and techniques. Analyzes data, performs SWOT analysis, presents recommendations and ensures the execution (i.e. implementation processes, policies, reporting). Defines, builds, operates and maintains dashboards ensuring data integrity of reported metrics. Participates in reviews and presents Key Performance Indicators to the Management Team.

Level Education Responsibility Experience 1 Bachelor Degree or equivalent job experience Works under the supervision of the business system analyst personnel. Assigned simple projects to complete independently.

0-3 years

2 Bachelor Degree or equivalent job experience

Works with limited supervision with responsibility for moderately complex assignments.

5 years

3 Bachelor Degree or equivalent job experience

Works independently with responsibility for complex assignments.

8 years

4 Bachelor Degree or equivalent job experience

Leads complex assignments and responsibility for quality and accuracy of products.

12 years

Computer Telephony Integration Engineer 1

Education Technical Bachelor's Degree and or 6 years experience in Telecommunications, Data Networking, or Information Systems can be substituted for the Bachelor's Degree.

General Experience

Possess knowledge in one or more aspects of telecommunications or data system integration. This individual possesses broad knowledge in areas of the telecommunications or data network arenas and may possess specialized knowledge in one of the following areas: routing/switching infrastructures, transport technology, network management systems, or network protocols for computer telephony integration (CTI). Capable of working with supervision on specific tasks associated with the implementation of specific aspects of computer telephony integration

Functional Responsibility & Duties:

Provides assistance and performs general technical tasks for computer telephony integration.

Performs research in support of the development of requirements or standards for a specific CTI specialty.

Performs general technical support in one or more specific areas of research associated with computer or telecommunications network interoperability or integration.

Assists in testing or analysis of CTI interoperability with data or telecommunication protocols or services.

May be responsible for designing Voice over Internet Protocol (VoIP) systems.

• May perform other duties as required

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Computer Telephony Integration Engineer 2

Education Technical Master’s Degree and 2 years experience. A Bachelor’s Degree and 4 years experience. 10+ years of experience Telecommunications, Data Networking, or Information Systems can be substituted for the Bachelor's Degree.

General Experience

Possesses a broad knowledge in one or more areas of telecommunication systems or data network integration. The position requires a broad knowledge of networking protocols, routing and switching, and network management systems associated with the computer telephony integration (CTI). Assists in the development of technical documents and conducts research on technical issues pertaining to telecommunications and/or data networking. Provides technical support in one or more specific areas of research associated with telecommunications/ networking interoperability and integration. Must be capable of working alone with minimal supervision and/or guidance. Must also have experience in providing some degree of management/guidance for lower level engineers pertaining to Computer Telephony Integration projects. CMMI, ITIL and ISO knowledge and/or certifications are a plus.

Functional Responsibility & Duties:

Provides general support for computer telephony integration.

Provides support in national or international forums on requirements or standards for a specific CTI specialty.

Provides technical support in one or more specific areas of research associated with computer or telecommunications network interoperability or integration.

Provides support for the development of technical analysis, white papers, or research for specific technical areas on a CTI project.

Provides general analysis on CTI interoperability with data or telecommunication protocols or services.

May be responsible for designing or implementing Voice over Internet Protocol ) (VoIP) systems.

May perform other duties as required.

Computer Telephony Integration Engineer 3

Education Technical Doctorate Degree and 6 years experience. A Master’s Degree and 8 years of experience or a Bachelor’s Degree with 10 + years of experience or15+ years of related experience Telecommunications, Data Networking, or Information Systems

General Experience

Must have in-depth knowledge in multiple aspects of telecommunications or data system integration.

Possess subject matter expertise (SME) knowledge in either the telecommunications or data network arenas or may be specialized in routing/switching infrastructures, transport technology, network management systems, or network protocols in computer telephony integration (CTI). Supervises or manages the implementation of specific aspects of computer telephony integration (CTI) and is capable of supervising a team of specialty Engineers in highly complex data or telecommunications internetworking projects. CMMI, ITIL and ISO knowledge and/or certifications are a plus.

Functional Responsibility & Duties:

Provides lead specialty engineer support for a specific CTI technology area associated with the computer telephony integration.

Participates in national or international forums on requirements or standards for a specific CTI specialty.

Provides technical support in one or more specific areas of research associated with computer or telecommunications network interoperability or integration.

Performs technical lead management responsibilities for specific technical areas of expertise on a CTI project.

Provides in-depth analysis on CTI interoperability with data or telecommunication protocols or services.

May be responsible for designing Voice over Internet Protocol (VoIP) systems.

May perform other duties as required.

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Configuration Management Specialist

Description: Carries out Configuration Management activities which include identifying, defining, and establishing baselines for configuration items. Controlling modifications and releases of configuration items.

Reporting and recording status of configuration items and any requested modifications. Ensuring completeness, consistency, and correctness of configuration items. Controlling storage, handling, and delivery of the configuration items

At a higher level, may be responsible for defining the CM process for a particular product or release and ensure the proper Quality controls, audit and testing procedures and overall responsibility of releases.

May be responsible for adherence to the Change control process, Configuration and Process audits, and release documentation.

Level Education Responsibility Experience

1 Associates Degree Under direction carries out Configuration Management activities

1-3 years experience in Configuration Management

2 BA or BS Degree Under direction carries out Configuration Management activities

3-4 years of experience in CM

3 BA or BS Degree preferred Under general direction carries out Configuration Management activities

5 years experience in CM

Data Architect

Description: Develops strategies for data acquisitions, archive recovery, and implementation of a database. Can work in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Translates business needs into long-term architecture solutions. Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

Monitors use of specified information technology based upon experience in the data environment.

Develops an overall data infrastructure to address both identified and potential organizational needs.

Works to deliver a robust scalable architecture that meets the business goals of the organization.

Requires creativity and non-technical communication skills. Also requires excellent problem-solving skills.

Works independently. Typically reports to senior management.

Level Education Responsibility Experience 1 Bachelor Degree or equivalent job experience Works under the supervision of the technical personnel. Assigned simple projects to complete independently.

3 years

2 Bachelor Degree or equivalent job experience

Works under general supervision with responsibility for moderately complex projects

5 years

3 Bachelor Degree or equivalent job experience

Works independently with responsibility for complex assignments.

8 years

4 Bachelor Degree or equivalent job experience

Works independently with responsibility for complex assignments.

10 years

5 Bachelor Degree or equivalent job experience

Works independently with responsibility for complex assignments.

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6 Bachelor Degree or equivalent job experience

Leads complex assignments and responsibility for quality and accuracy of products.

15 years

7 Bachelor Degree or equivalent job experience

Leads complex assignments and responsibility for quality and accuracy of products.

16 years

Data Security Analyst 1

General Experience:

Minimum of three years experience. Under general supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction.

Functional Responsibility & Duties:

Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required. Provides management with status reports. Frequently reports to a Data Security Administration Manager.

Data Security Analyst 2

General Experience:

Minimum of five years experience. Performs all procedures necessary to ensure the safety of information systems and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures and policy to enforce agency and Federal regulations. Ensures that user community understands and adheres to necessary procedures to maintain security.

Functional Responsibility & Duties:

Will require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. Will require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management.

14 GS-35F-0597L

Database Analyst

Description: Understands facets of computer components at the mainframe, UNIX, Linux and microcomputer levels including planning, installation, maintenance, administration and integration of system software DB products. Performs DB research and analysis and provides recommendations for the most productive use of the variety of computer resources. Participates with or leads teams in the analysis and design of new large-scale application DB systems and/or modifications or changes to existing systems. Performs capacity planning and management of large-scale DB environments and recommends expansion/replacement of existing hardware and software components utilizing latest state-or-the-art hardware and software available from a wide range of commercial vendors.

Designs and implements DB data mart or data warehouse systems in conjunction with other application technical personnel. This includes backup and recovery procedures and daily operational procedures in support of large-scale DB systems. Leads or participates in technical and functional teams responsible for the development of the operating systems in support of large-scale DB systems. This includes investigative and feasibility studies, requirements definition, analysis, design, development and technical support to application specialists and programmers. Maintains security configuration management software for the DB environments, system/component controls and documentation/procedures in accordance with client policies relevant to the IT systems managed and operated by the client. Oversees and performs installations of mainframe and Client/Server operating system software and hardware, in particular, DB environmental support.

Performs a variety of tasks in all areas of analysis, design, installation, implementation, configuration, tuning and administration of state-or-the-art mainframe and mid-tier based DB software and data bases.

Level Education Responsibility Experience 1 Bachelor Degree in Computer

Science or Engineering or equivalent job experience

Works under the supervision of the senior database or task lead personnel. Assigned simple projects to complete independently.

0-2 years

2 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Works with limited supervision with responsibility for moderately complex assignments.

5 years

3 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Works independently with responsibility for complex assignments.

8 years

4 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Leads complex assignments and responsibility for quality and accuracy of products.

15 GS-35F-0597L

Database Analyst/Programmer

Description: Reviews, evaluates, designs, implements and maintains company database[s]. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process.

Writes codes for database access, modifications, and constructions including stored procedures.

Provides technical expertise in the use of DBMS. Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications.

Designs, implements, and maintains databases. Maintains database dictionaries and integration of systems through database design.

For higher levels, work may require specialized experience including: demonstrated experience using current DBMS' technologies, application design utilizing various DBMS and experience with DBMS internals. General experience includes increasing responsibilities in DBMS systems analysis and programming. Demonstrated ability to work independently or under only general direction.

Level Education Responsibility Experience 1 May require a Bachelor degree Under general supervision, may design, implement, and/or maintain simple databases.

0-2 Years

2 May require a Bachelor degree Under general supervision, may design, implement, and/or maintain simple to moderately complex databases.

2-4 years

3 May require a Bachelor degree Under general supervision, may design, implement, and/or maintain simple to moderately complex databases.

4-6 years

Database Management Specialist

Description: Develops, implements, administers, and maintains policies and procedures for ensuring the security and integrity of the database(s). Implements data models, database designs, data access and table maintenance codes. Resolves database performance and capacity issues, and replication and other distributed data issues. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

At a higher level may manage the administration of the organization's database(s). May establish policies and procedures related to database administration and design. May oversee the design, maintenance and implementation of the systems that manage an internal database.

Level Education Responsibility Experience 1 Bachelor Degree or equivalent job experience Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a manager.

2- 4 years

2 Bachelor Degree or equivalent job experience

Under limited supervision, may design, implement, and/or maintain moderately complex databases.

5-7 years

16 GS-35F-0597L

Documentation/Graphic Specialist

Description: Responsible for graphics design and use. Executes graphic projects. Prepares or assists in the preparation of presentation graphics and supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Integrates graphics generated with automated tools into the deliverable documents.

Coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget, and to user’s satisfaction. Interfaces with users to determine scope of project and best graphic medium Level Education Responsibility Experience

1 Associate Degree or equivalent job experience

Works under the supervision of document management/ graphics personnel. Assigned simple projects to complete independently.

0-1 years

2 Associates degree or equivalent job experience

Works under general supervision for simple to complex projects.

3 years

3 Associate Degree or equivalent job experience

Works independently with responsibility for complex assignments.

5 years

4 Bachelors degree or equivalent job experience

Works independently with responsibility for complex assignments.

6 years

5 Bachelors degree or equivalent job experience

Works independently with responsibility for complex assignments.

7 years

6 Bachelors degree or equivalent job experience

Competent to work at the highest level of all phases of documentation. May act as project leader for large positions.

8 years

Enterprise Architect

Description: Establishes standards framework, long range enterprise information architecture plans, and roadmaps.

Supports enterprises information architecture via review boards. Provides appropriate project level architecture and design and ensures the project architecture aligns with the overall architecture direction and strategy. Designs and implements multiple technology solutions via architecture frameworks spanning applications, data, business processes and infrastructure.

Functional responsibility and duties include activity and data modeling, identifying best practices, and creating and assessing performance measurements. Extensive understanding of life-cycle development methodologies within the various areas of the Zachman Information Systems Architecture Framework as well as other accepted methodologies. Expertise includes enterprise information system architecture, enterprise application integration (EAI), FEAF, DODAF, object- relational integration, business process reengineering, client-server architecture, open systems standards and technologies, relational database technologies, object oriented technologies, and Internet technologies.

Applies SDLC in infrastructure and applications projects-requirements, design, development, QA and development of software applications using established industry methodologies and techniques (e.g.

Rational Unified Process (RUP), J2EE frameworks, Service Oriented Development and Architectures, Business Rules Engines).

Strong teamwork and collaboration plus strong influencing and negotiation skills.

17 GS-35F-0597L

1 Bachelor Degree in Computer

Science or Engineering or equivalent job experience

Works under the supervision of the technical personnel. Assigned simple projects to complete independently.

3 years

2 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Works with limited supervision with responsibility for moderately complex assignments.

5 years

3 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Works with minimal supervision with responsibility for complex assignments.

10 years

4 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Works independently with responsibility for complex assignments.

12 years

5 Bachelor Degree in Computer Science or Engineering or equivalent job experience

Leads complex assignments and responsibility for quality and accuracy of products.

15 years

Hardware Specialist

Description:

Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware. Prepares functional requirements and specifications for hardware acquisitions.

Ensures that problems have been properly identified and solutions will satisfy the user’s requirements.

Develops and implements methodologies for analysis, installation and support of distributed processing client/server systems.

Level Education Responsibility Experience 1 Associate Degree Required, BA or BS Preferred.

Works under general supervision.

Assigned simple projects.

1-2 years

2 Associate Degree Required, BA or BS Preferred.

Works under general supervision.

Assigned simple to moderately complex projects.

2-3 years

Information Assurance

Description: Perform or assist in Certification and Accreditation activities, FISMA compliance support and or tracking, disaster recovery/contingency planning/Continuity of Operation Planning analysis, documentation, implementation and testing. May support the design, integration, and implementation of enterprise-wide security architectures, penetration testing, computer forensics, intrusion detection tools and intrusion response, and firewall implementation and support. Analyzes and defines security requirements. Designs, develops, engineers, and implements solutions to computer security requirements. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in the computer security arena.

Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected.

Responsible for ensuring compliance with federal information assurance standards and compliance through analysis, testing, and certification activities. Conducts system analysis, system test and evaluation, prepares system security documentation, and provides support in developing agency policy.

18 GS-35F-0597L

1 Bachelor Degree or equivalent job experience Works under the supervision of the technical personnel. Assigned simple projects to complete independently.

2 years

2 Bachelor Degree or equivalent job experience

Works with limited supervision with responsibility for moderately complex assignments.

4 years

3 Bachelor Degree or equivalent job experience

Works independently with responsibility for complex assignments.

5 years

4 Bachelor Degree or equivalent job experience

Leads complex assignments and responsibility

Information Engineer

Description: Applies a set of disciplines for planning, analysis, design, construction, and maintenance of information systems business wide or across a major sector of the business. Performs systems planning, information planning, and analysis. Performs process and data modeling in support of the planning and analysis efforts, using both manual and automated tools, such as I-CASE tools. Must be able to apply reverse engineering and reengineering disciplines to develop migration strategic and planning documents.

Provides technical guidance on software engineering techniques and automated support tools.

Applies business practices to re-engineer methodologies/ principles and business process modernization projects. Applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis, and modern business methods and performance of measurement techniques. Develops and applies organization-wide information models for use in designing and building integrated, shared software and database management systems.

Level Education Responsibility Experience 1 Bachelor Degree in Computer Science or equivalent job experience Works under the supervision of the technical personnel. Assigned simple projects to complete independently.

2 years

2 Bachelor Degree in Computer Science Works with limited supervision with responsibility for moderately complex assignments.

4 years

3 Bachelor Degree in Computer Science Works independently with responsibility for complex assignments.

5 years

4 Bachelor Degree in Computer Science Leads complex assignments and responsible for quality and accuracy of products.

8 years

5 Bachelor Degree in Computer Science or equivalent job experience

Leads complex assignments and responsible for quality and accuracy of products.

9 years

6 Bachelor Degree in Computer Science or equivalent job experience

Leads complex assignments and responsible

Information Engineer Principal

Education: BA or BS degree in related discipline

General Experience:

Minimum of seven years of experience in managing the implementation of information engineering projects and experience in system analysis, design, and programming.

19 GS-35F-0597L

Responsibility & Duties:

Must be capable of applying enterprise-wide set of disciplines for planning, analyzing, implementing, designing, and constructing information systems enterprise wide or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions.

Must be capable of performing enterprise-wide strategic system planning, information planning, business, and analysis. Performs pilot testing in support of the planning and analysis efforts, using manual and automated solutions, such as MAXIMO MRO software. Provides technical guidance or in software engineering techniques and automated support tools.

Information Services Consultant

Description: Applies enterprise-wide set of disciplines for planning, analyzing, implementing, designing, and constructing information systems enterprise wide or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise wide strategic system planning, information planning, business, and analysis. Performs pilot testing in support of the planning and analysis efforts, using manual and automated solutions. Provides technical guidance for software engineering techniques and automated support tools.

Level Education Responsibility Experience 1 Bachelor Degree or equivalent job experience Works under the supervision of the technical personnel. Assigned simple projects to complete independently.

4 years

2 Bachelor Degree or equivalent job experience

Works with limited supervision with responsibility for moderately complex assignments.

6 years

3 Bachelor Degree or equivalent job experience

Works independently with responsibility for complex assignments.

8 years

4 Bachelor Degree or equivalent job experience

Leads complex assignments and responsible

10 years

Information Services Engineer

Description: Analyzes application software and design specifications for information process activities. Develops block diagrams and logic flow charts. Translates detailed design into application software. Tests, debugs, and refines the application software to produce the required product.

Analyzes and studies complex information system requirements. Designs software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Provides input to estimate software development costs and schedule. Reviews existing programs and assists in making refinements, reducing operating time, and improving current techniques. May manage, coordinate, or install system upgrades.

Applies an enterprise-wide set of disciplines for the management, planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise.

Develops analytical and computational techniques and methodology for problem solutions. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools; such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents.