Federal Supply Schedule GS35F0586Y

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GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The

INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE:

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE, AND

SERVICES

FSC GROUP: 70

CONTRACT NUMBER: GS-35F-0586Y

CONTRACT PERIOD: September 1, 2012 to August 31, 2017

ECONOMIC PRICE ADJUSTMENT INFORMATION:

EPA clause 552.216-70 shall apply to this award as increases will be based on DataTech Labs Inc’s. Commercial Price List, effective 09.01.12.

CONTRACT PERIOD:

Base Period: September 1, 2012 – August 31, 2017 (Base Period)

For more information on ordering from Federal Supply Schedules click on the GSA Schedules link at www.fss.gsa.gov

CONTRACTOR:

DATATECH LABORATORIES, INC.

dba: DataTech Labs, Inc. Data Recovery Specialists

8000 E. Quincy Ave #300 Denver, Colorado 80237-2378

Phone: 303-770-3282 Fax: 303-770-3285 www.datatechlabcom jpatrick@datatechlab.com

CONTRACTOR’S ADMINISTRATION SOURCE: Jeff Patrick

BUSINESS SIZE: Small

CONTRACT INFORMATION:

1. MAXIMUM ORDER*:

The maximum order for the following Special Item Number (SIN), is $500,000 per order

SIN DESCRIPTION

132-12 Data recovery services for RAID data recovery, server data recovery, hard drive data recovery, recovery deleted files, photos from all types of media.

http://www.gsaadvantage.gov/

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3. MINIMUM ORDER: $100

4. FOREIGN ITEMS/TRADE AGREEMENTS ACT COMPLIANCE:

N/A

5. PRICE REDUCTION/DISCOUNT RELATIONSHIP:

The price/discount relationship between the Government and the MFC/BOA will never be less favorable to the Government than at the time of award, that is: For the life of the contract, the Government’s basic discount will never be less than 20% off the minimum price and will always be at least equal to and up to 10% greater than the 10-20% off the maximum (total) price basic discount granted to the MFC/BOA which is “National and Corporate Commercial Accounts”.

6. ( FOR SOFTWARE ONLY) **NOTE: Terms Regarding Manufacturers’ End-User License Agreements: N/A

7. BASIS OF AWARD CONTRACT TERMS (In accordance with General Services Administration Acquisition Manual (GSAM) 538.271(c) and 552.238-71, Price Reduction Clause):

MFC and Basis of Award (BOA) Customer: National and Corporate Commercial Accounts

Basic Discount: 20%

Quantity/Volume Discount: n/a

Prompt Payment Discount: 2% 15 days, Net 30

GEOGRAPHIC COVERAGE: The 50 United States – (CONUS and OCONUS)

FOB: N/A Services Only

-This information is based on pricelist matrix and/or commercial pricelist and no other discounts or concessions are given to this customer.

-No other discounts or concessions are given to this customer.

8. Points of Production: N/A

9.a DataTech Labs Inc. does accept Government Purchase Card payments at or below the micro-purchase threshold.

9.b DataTech Labs Inc. does not accept Government Purchase Card payments above the micro-purchase threshold.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: Days ARO as agreed upon between vendor and ordering agency.

11b. EXPEDITED DELIVERY: Contact the Contractor

11c. OVERNIGHT AND 2-DAY DELIVERY: Contact the Contractor

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11d. URGENT REQUIRMENTS: N/A

12. ORDERING ADDRESS: Same as contractor address. The following telephone number can be used by ordering activities to obtain technical and/or ordering assistance: 1-888-288-3282

13. ORDERING PROCEDURES: For Supplies and Services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: Same as contractor address above

15. WARRANTY PROVISION: None (Professional Services Only SIN 132-12)

16. EXPORT PACKING CHARGES: Not applicable

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

(thresholds below the micro-purchase level)

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS

PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR OTHER SERVICES: NA

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): NA

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Contact the Contractor

24b. Section 508 Compliance for EIT: N/A

25. DUNS NUMBER: 782928530

26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR

REGISTRATION (CCR) DATABASE: SAM registration valid thru 10.08.2014

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TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE, REPAIR

SERVICE AND REPAIR PARTS/SPARE PARTS FOR GOVERNMENT-OWNED GENERAL PURPOSE

COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, RADIO/TELEPHONE EQUIPMENT, (AFTER

EXPIRATION OF GUARANTEE/WARRANTY PROVISIONS AND/OR WHEN REQUIRED SERVICE IS NOT

COVERED BY GUARANTEE/WARRANTY PROVISIONS) AND FOR LEASED EQUIPMENT

(SPECIAL ITEM NUMBER 132-12)

1. SERVICE AREAS

a. The data recovery service rates listed herein are applicable to any ordering activity location within a

___10____ (**insert miles**) mile radius of the Contractor’s service points. If any additional charge is to apply because of the greater distance from the Contractor’s service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level.

b. When repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant(s) listed below:

8000 E. Quincy Ave., Suite 300, Denver, CO 80237

2. MAINTENANCE ORDER

a. Agencies may use written orders, EDI orders, credit card orders, or BPAs, for ordering maintenance under this contract. The Contractor shall confirm orders within fifteen (15) calendar days from the date of receipt, except that confirmation of orders shall be considered automatic for renewals for maintenance (Special Item Number 132-12).

Automatic acceptance of order renewals for maintenance service shall apply for machines which may have been discontinued from use for temporary periods of time not longer than 120 calendar days. If the order is not confirmed by the Contractor as prescribed by this paragraph, the order shall be considered to be confirmed by the Contractor.

b. The Contractor shall honor orders for maintenance for the duration of the contract period or a lessor period of time, for the equipment shown in the pricelist. Maintenance service shall commence on a mutually agreed upon date, which will be written into the maintenance order. Maintenance orders shall not be made effective before the expiration of any applicable maintenance and parts guarantee/warranty period associated with the purchase of equipment. Orders for maintenance service shall not extend beyond the end of the contract period.

c. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice, or shorter notice when agreed to by the Contractor; such notice to become effective thirty (30) calendar days from the date on the notification. However, the ordering activity may extend the original discontinuance date upon written notice to the

Contractor, provided that such notice is furnished at least ten (10) calendar days prior to the original discontinuance date.

d. Annual Funding. When annually appropriated funds are cited on a maintenance order, the period of maintenance shall automatically expire on September 30th of the contract period, or at the end of the contract period, whichever occurs first. Renewal of a maintenance order citing the new appropriation shall be required, if maintenance is to continue during any remainder of the contract period.

e. Cross-year Funding Within Contract Period. Where an ordering activity's specific appropriation authority provides for funds in excess of a 12 month, fiscal year period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

f. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of maintenance service, if maintenance is to be terminated at that time. Orders for continued maintenance will be required if maintenance is to be continued during the subsequent period.

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3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS

a. Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering data recovery service, RAID data recovery service and/or Server data recovery service under this contract. Orders for data recovery service shall not extend beyond the end of the contract period.

b. When repair service is ordered, only one chargeable repairman shall be dispatched to perform repair service, unless the ordering activity agrees, in advance, that additional repair personnel are required to effect repairs.

4. LOSS OR DAMAGE

When the Contractor removes equipment to his establishment for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

5. SCOPE

a. The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.

b. Equipment placed under maintenance service shall be in good operating condition.

(1) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

(2) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor's guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

(3) If the equipment was not under the Contractor's responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of Special

Item Number 132-12 (or outside the scope of this contract).

6. RESPONSIBILITIES OF THE ORDERING ACTIVITY

a. Ordering activity personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order, unless agreed to by the Contractor.

b. Subject to security regulations, the ordering activity shall permit access to the equipment which is to be maintained or repaired.

c. If the Ordering Activity desires a factory authorized/certified service personnel then this should be clearly stated in the task or delivery order.

7. RESPONSIBILITIES OF THE CONTRACTOR

a. For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

b. If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel then the

Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the Agency and the Contractor.

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8. MAINTENANCE RATE PROVISIONS

a. The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity.

b. REGULAR HOURS

The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine (9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location.

c. AFTER HOURS

Should the ordering activity require that maintenance be performed outside of Regular Hours, charges for such maintenance, if any, will be specified in the pricelist. Periods of less than one hour will be prorated to the nearest quarter hour.

d. TRAVEL AND TRANSPORTATION

If any charge is to apply, over and above the regular maintenance rates, because of the distance between the ordering activity location and the Contractor’s service area, the charge will be negotiated at the Task Order level.

**If there is no additional charge, indicate “none” in the space provided above.**

e. QUANTITY DISCOUNTS

Quantity discounts from listed maintenance service rates for multiple equipment owned and/or leased by a ordering activity are indicated below:

Quantity Range Discounts

___N/A__ Units ________%

___N/A__ Units ________%

___N/A__ Units ________%

9. REPAIR SERVICE RATE PROVISIONS

a. CHARGES. Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.

b. MULTIPLE MACHINES. When repairs are ordered by a ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

c. TRAVEL OR TRANSPORTATION

(1) AT THE CONTRACTOR'S SHOP

(a) When equipment is returned to the Contractor's shop for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc., from the ordering activity location to the Contractor's plant, and return to the ordering activity location, shall be borne by the ordering activity.

(b) The ordering activity should not return defective equipment to the Contractor for adjustments and repairs or replacement without his prior consultation and instruction.

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(2) AT THE ORDERING ACTIVITY LOCATION (Within Established Service Areas)

When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones. No extra charge, time, or expense will be allowed for travel or transportation of repairmen or machines to or from the ordering activity office; such overhead is included in the repair service rates listed.

(3) AT THE ORDERING ACTIVITY LOCATION (Outside Established Service Areas)

(a) If repairs are to be made at the ordering activity location, and the location is outside the service area as shown in paragraph 1.a, the repair service and mileage rates negotiated per subparagraphs 1.a and

8.d will apply.

(b) When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable. The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel.

d. LABOR RATES

(1) REGULAR HOURS

The Regular Hours repair service rates listed herein shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service which was requested during Regular Hours, but performed outside the Regular Hours defined above, at the convenience of the Contractor.

(2) AFTER HOURS

When the ordering activity requires that repair service be performed outside the Regular Hours defined above, except Sundays and Holidays observed at the ordering activity location, the After Hours repair service rates listed herein shall apply. The Regular Hours rates defined above shall apply when repair service is requested during

Regular Hours, but performed After Hours at the convenience of the Contractor.

(3) SUNDAYS AND HOLIDAYS

When the ordering activity requires that repair service be performed on Sundays and Holidays observed at the ordering activity location, the Sundays and Holidays repair service rates listed herein shall apply. When repair service is requested to be performed during Regular Hours and/or After Hours, but is performed at the convenience of the Contractor on Sundays or Holidays observed at the ordering activity location, the Regular

Hours and/or After Hours repair service rates, as applicable, shall apply.

DATA RECOVERY SERVICE RATES

REGULAR AFTER SUNDAYS AND

MINIMUM HOURS HOURS HOLIDAYS

LOCATION CHARGE* PER HOUR** PER HOUR** PER HOUR

CONTRACTOR'S SHOP __N/A__ See Economy See Priority See Emergency

Service Rates Service Rates Service Rates

ORDERING ACTIVITY LOCATION

(WITHIN ESTABLISHED

SERVICE AREAS) _N/A___ __N/A_____ __N/A_____ __N/A______

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ORDERING ACTIVITY LOCATION

(OUTSIDE ESTABLISHED

SERVICE AREAS) _N/A___ __N/A_____ __N/A_____ __N/A______

*MINIMUM CHARGES INCLUDE ___ FULL HOURS ON THE JOB.

**FRACTIONAL HOURS, AT THE END OF THE JOB, WILL BE PRORATED TO THE NEAREST QUARTER

HOUR.

DataTech Labs Data Recovery Price List

Data Recovery

Part Number

Data Recovery Item

Name (Title) Data Recovery Descriptions

GSA Price w-IFF

Fee

DR-1-DTL-STD

HARD DRIVE DATA

RECOVERY SERVICE

STANDARD TIER 1

Hard Drive Data Recovery Service Standard Tier 1 Minor

File System Corruption for recovering data from a single hard drive Up to 4TB. Data recovery service time ~3-7 business days

$423.17

DR-1-DTL-EXP

HARD DRIVE DATA

RECOVERY SERVICE

EXPEDITED TIER 1

Hard Drive Data Recovery Service Expedited Tier 1

Minor File System Corruption for recovering data from a single hard drive Up to 4TB. Data recovery service time

~1-2 business days

$806.05

DR-1-DTL-EMG

HARD DRIVE DATA

RECOVERY SERVICE

EMERGENCY TIER 1

Hard Drive Data Recovery Service Emergency Tier 1

Minor File System Corruption - recovering data from a single hard drive Up to 4TB. Emergency Recovery service in lab 24/7/365

$1,209.07

DR-2-DTL-STD

HARD DRIVE DATA

RECOVERY SERVICE

STANDARD TIER 2

Hard Drive Data Recovery Service Standard Tier 2 Major

File System Corruption for recovering data from a single hard drive Up to 4TB. Data recovery service time ~3-7 business days

$725.44

DR-2-DTL-EXP

HARD DRIVE DATA

RECOVERY SERVICE

EXPEDITED TIER 2

Hard Drive Data Recovery Service Expedited Tier 2

Major File System Corruption for recovering data from a single hard drive Up to 4TB. Data recovery service time

~1-2 business days

$1,410.58

DR-2-DTL-EMG

HARD DRIVE DATA

RECOVERY SERVICE

EMERGENCY TIER 2

Hard Drive Data Recovery Service Emergency Tier 2

Major File System Corruption - recovering data from a single hard drive Up to 4TB. Emergency Recovery service in lab 24/7/365

$1,853.90

DR-3-DTL-STD

HARD DRIVE DATA

RECOVERY SERVICE

STANDARD TIER 3

Hard Drive Data Recovery Service Standard Tier 3 -

Electronic Failure. Single hard drive Up to 4TB. Data recovery service time ~3-7 business days

$1,209.07

DR-3-DTL-EXP

HARD DRIVE DATA

RECOVERY SERVICE

EXPEDITED TIER 3

Hard Drive Data Recovery Service Expedited Tier 3 -

Electronic Failure. Single hard drive Up to 4TB. Data recovery service time ~1-2 business days

$1,813.60

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DR-3-DTL-EMG

HARD DRIVE DATA

RECOVERY SERVICE

EMERGENCY TIER 3

Hard Drive Data Recovery Service Emergency Tier 3 -

Electronic Failure. Single hard drive Up to 4TB.

Emergency Recovery service in lab 24/7/365

2,256.93

DR-4-DTL-STD

HARD DRIVE DATA

RECOVERY SERVICE

STANDARD TIER 4

Hard Drive Data Recovery Service Standard Tier 4 -

Internal failure requiring the cleanroom. Single hard drive

Up to 4TB. Data recovery service time ~3-7 business days

$1,612.09

DR-4-DTL-EXP

HARD DRIVE DATA

RECOVERY SERVICE

EXPEDITED TIER 4

Hard Drive Data Recovery Service Expedited Tier 4 -

Internal failure requiring the cleanroom. Single hard drive

Up to 4TB. Data recovery service time ~1-2 business days

$2,015.11

DR-4-DTL-EMG

HARD DRIVE DATA

RECOVERY SERVICE

EMERGENCY TIER 4

Hard Drive Data Recovery Service Emergency Tier 4

Internal failure requiring the cleanroom. Single hard drive

Up to 4TB. Emergency Recovery service in lab 24/7/365

$2,418.14

FL-1-DTL-STD-32

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 1

Flash/Camera Card Data Recovery Service Standard Tier

1 Minor File System Corruption data recovery from single device Up to 32GB. Data recovery service time ~3-7 business days

$161.21

FL-1-DTL-EXP-32

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 1

Flash/Camera Card Data Recovery Service Expedited

Tier 1 Minor File System Corruption data recovery from single device Up to 32GB. Data recovery service time ~1-

2 business days

$322.42

FL-1-DTL-EMG-32

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 1

Flash/Camera Card Data Recovery Service Emergency

Tier 1 Minor File System Corruption data recovery from single device Up to 32GB. Emergency Recovery service in lab 24/7/365.

$443.32

FL-1-DTL-STD-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 1

Flash/Camera Card Data Recovery Service Standard Tier

1 Minor File System Corruption data recovery from single device 32.1-64GB. Data recovery service time ~3-7 business days

$201.51

FL-1-DTL-EXP-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 1

Flash/Camera Card Data Recovery Service Expedited

Tier 1 Minor File System Corruption data recovery from single device 32.1-64GB. Data recovery service time ~1-2 business days

$342.57

FL-1-DTL-EMG-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 1

Flash/Camera Card Data Recovery Service Emergency

Tier 1 Minor File System Corruption data recovery from single device 32.1-64GB. Emergency Recovery service in lab 24/7/365.

$463.48

FL-2-DTL-STD-32

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 2

Flash/Camera Card Data Recovery Service Standard Tier

2 Major File System Corruption data recovery from single device Up to 32GB. Data recovery service time ~3-7 business days

$302.27

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FL-2-DTL-EXP-32

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 2

Flash/Camera Card Data Recovery Service Expedited

Tier 2 Major File System Corruption data recovery from single device Up to 32GB. Data recovery service time ~1-

2 business days

$725.44

FL-2-DTL-EMG-32

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 2

Flash/Camera Card Data Recovery Service Emergency

Tier 2 Major File System Corruption data recovery from single device Up to 32GB. Emergency Recovery service in lab 24/7/365.

$1,209.07

FL-2-DTL-STD-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 2

Flash/Camera Card Data Recovery Service Standard Tier

2 Major File System Corruption data recovery from single device 32.1-64GB. Data recovery service time ~3-7 business days

$362.72

FL-2-DTL-EXP-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 2

Flash/Camera Card Data Recovery Service Expedited

Tier 2 Major File System Corruption data recovery from single device 32.1-64GB. Data recovery service time ~1-2 business days

$806.05

FL-2-DTL-EMG-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 2

Flash/Camera Card Data Recovery Service Emergency

Tier 2 Major File System Corruption data recovery from single device 32.1-64GB. Emergency Recovery service in lab 24/7/365.

$1,249.37

FL-4-DTL-STD-4

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 4

Flash/Camera Card Data Recovery Service Standard Tier

4 Electronic failure data recovery from single device Up to 4GB. Data recovery service time ~3-7 business days

$503.78

FL-4-DTL-EXP-4

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 4

Flash/Camera Card Data Recovery Service Expedited

Tier 4 Electronic failure data recovery from single device

Up to 4GB. Data recovery service time ~1-2 business days

$1,007.56

FL-4-DTL-EMG-4

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 4

Flash/Camera Card Data Recovery Service Emergency

Tier 4 Electronic failure data recovery from single device

Up to 4GB. Emergency Recovery service in lab 24/7/365.

$1,511.34

FL-4-DTL-STD-16

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 4

Flash/Camera Card Data Recovery Service Standard Tier

4 Electronic failure data recovery from single device 4.1-

16GB. Data recovery service time ~3-7 business days

$725.44

FL-4-DTL-EXP-16

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 4

Flash/Camera Card Data Recovery Service Expedited

Tier 4 Electronic failure data recovery from single device

4.1-16GB. Data recovery service time ~1-2 business days

$1,209.07

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FL-4-DTL-EMG-16

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 4

Flash/Camera Card Data Recovery Service Emergency

Tier 4 Electronic failure data recovery from single device

4.1-16GB. Emergency Recovery service in lab 24/7/365.

$1,612.09

FL-4-DTL-STD-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE STD TIER 4

Flash/Camera Card Data Recovery Service Standard Tier

4 Electronic failure data recovery from single device

16.1-64GB. Data recovery service time ~3-7 business days

$1,007.56

FL-4-DTL-EXP-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EXP TIER 4

Flash/Camera Card Data Recovery Service Expedited

Tier 4 Electronic failure data recovery from single device

16.1-64GB. Data recovery service time ~1-2 business days

$1,511.34

FL-4-DTL-EMG-64

FLASH/CAMERA CARD

DATA RECOVERY

SERVICE EMG TIER 4

Flash/Camera Card Data Recovery Service Emergency

Tier 4 Electronic failure data recovery from single device

16.1-64GB. Emergency Recovery service in lab 24/7/365.

$2,015.11

CDF-1-DTL-STD

CD/DVD/FLOPPY DATA

RECOVERY SERVICE

STD TIER 1

CD/DVD/Floppy Data Recovery Service Standard Tier 1

Minor File System Corruption data recovery from single device. Data recovery service time ~3-7 business days

$100.76

CDF-1-DTL-EXP

CD/DVD/FLOPPY DATA

RECOVERY SERVICE

EXP TIER 1

CD/DVD/Floppy Data Recovery Service Expedited Tier 1

Minor File System Corruption data recovery from single device. Data recovery service in lab 24/7/365.

$201.56

CDF-1-DTL-EMG

CD/DVD/FLOPPY DATA

RECOVERY SERVICE

EMG TIER 1

CD/DVD/Floppy Data Recovery Service Emergency Tier

1 Minor File System Corruption data recovery from single device. Data recovery service time ~1-2 business days

$302.27

CDF-4-DTL-STD

CD/DVD/FLOPPY DATA

RECOVERY SERVICE

STD TIER 4

CD/DVD/Floppy Data Recovery Service Standard Tier 4

Physical failure single device. Data recovery service time

~3-7 business days

$503.78

CDF-4-DTL-EXP

CD/DVD/FLOPPY DATA

RECOVERY SERVICE

EXP TIER 4

CD/DVD/Floppy Data Recovery Service Expedited Tier 4

Physical failure single device. Data recovery service time

~1-2 business days

$765.74

CDF-4-DTL-EMG

CD/DVD/FLOPPY DATA

RECOVERY SERVICE

EMG TIER 4

CD/DVD/Floppy Data Recovery Service Emergency Tier

4 Physical failure single device. Emergency Data recovery service in lab 24/7/365.

$1,209.07

RAID-1-DTL-STD-3

RAID DATA RECOVERY

SERVICE STANDARD

TIER 1

RAID Data Recovery Service - Standard Tier 1 - Minor

File System Corruption for recovering data up to 3 drives.

Data recovery service time ~3-7 business days

$1,007.56

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RAID-1-DTL-EXP-3

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 1

RAID Data Recovery Service - Expedited Tier 1 - Minor

File System Corruption for recovering data up to 3 drives.

Data recovery service time ~1-2 business days

$1,511.34

RAID-1-DTL-EMG-3

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 1

RAID Data Recovery Service - Emergency Tier 1 - Minor

File System Corruption for recovering data up to 3 drives.

Emergency Data recovery service in lab 24/7/365.

$2,015.11

RAID-1-DTL-STD-8

RAID DATA RECOVERY

SERVICE STANDARD

TIER 1

RAID Data Recovery Service - Standard Tier 1 - Minor

File System Corruption for recovering data. 4 -8 drives.

Data recovery service time ~3-7 business days

$2,821.16

RAID-1-DTL-EXP-8

EXPEDITED TIER 1

DATA RECOVERY

SERVICE

RAID Data Recovery Service - Expedited Tier 1 - Minor

File System Corruption for recovering data. 4 -8 drives.

Data Recovery service time ~1-2 business days

$4,231.74

RAID-1-DTL-EMG-8

EMERGENCY TIER 1

DATA RECOVERY

SERVICE

RAID Data Recovery Service - Emergency Tier 1 - Minor

File System Corruption for recovering data. 4 -8 drives.

Emergency Data Recovery service in lab 24/7/365

$5,642.32

RAID-1-DTL-STD-12

RAID DATA RECOVERY

SERVICE STANDARD

TIER 1

RAID Data Recovery Service - Standard Tier 1 - Minor

File System Corruption for recovering data. 9 -12 drives.

Data recovery service time ~3-7 business days

$5,642.32

RAID-1-DTL-EXP-12

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 1

RAID Data Recovery Service - Expedited Tier 1 - Minor

File System Corruption for recovering data. 9 -12 drives.

Data recovery service time ~3-7 business days

$8,463.48

RAID-1-DTL-EMG-12

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 1

RAID Data Recovery Service - Emergency Tier 1 - Minor

File System Corruption for recovering data. 9 -12 drives.

Emergency Data recovery service in lab 24/7/365

$11,284.63

RAID-2-DTL-STD-3

RAID DATA RECOVERY

SERVICE STANDARD

TIER 2

RAID Data Recovery Service - Standard Tier 2 - Major

File System Corruption for recovering data up to 3 drives.

Data recovery service time ~3-7 business days

$1,612.09

RAID-2-DTL-EXP-3

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 2

RAID Data Recovery Service - Expedited Tier 2 - Major

File System Corruption for recovering data up to 3 drives.

Data recovery service time ~1-2 business days

$2,418.14

RAID-2-DTL-EMG-3

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 2

RAID Data Recovery Service - Emergency Tier 2 - Major

File System Corruption for recovering data up to 3 drives.

Emergency Data recovery service in lab 24/7/365

$3,224.18

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RAID-2-DTL-STD-8

SERVICE STANDARD

TIER 2

RAID Data Recovery Service - Standard Tier 2 - Major

File System Corruption for recovering data. 4 to 8 drives.

Data recovery service time ~3-7 business days

$4,030.23

RAID-2-DTL-EXP-8

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 2

RAID Data Recovery Service - Expedited Tier 2 - Major

File System Corruption for recovering data. 4 to 8 drives.

Data recovery service time ~1-2 business days

$6,045.34

RAID-2-DTL-EMG-8

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 2

RAID Data Recovery Service - Emergency Tier 2 - Major

File System Corruption for recovering data. 4 to 8 drives.

Emergency Data recovery service in lab 24/7/365

$8,060.45

RAID-2-DTL-STD-12

RAID DATA RECOVERY

SERVICE STANDARD

TIER 2

RAID Data Recovery Service - Standard Tier 2 - Major

File System Corruption for recovering data. 9 to 12 drives. Data recovery service time ~3-7 business days

$7,254.41

RAID-2-DTL-EXP-12

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 2

RAID Data Recovery Service - Expedited Tier 2 - Major

File System Corruption for recovering data. 4 to 8 drives.

Data recovery service time ~1-2 business days

$10,881.61

RAID-2-DTL-EMG-12

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 2

RAID Data Recovery Service - Emergency Tier 2 - Major

File System Corruption for recovering data. 9 to 12 drives. Emergency Data recovery service in lab 24/7/365

$14,508.82

RAID-3-DTL-STD-3

RAID DATA RECOVERY

SERVICE STANDARD

TIER 3

RAID Data Recovery Service - Standard Tier 3 -

Electronic failure. Up to 3 drives. Data recovery service time ~3-7 business days

$2,821.16

RAID-3-DTL-EXP-3

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 3

RAID Data Recovery Service - Expedited Tier 3 -

Electronic failure. Up to 3 drives. Data recovery service time ~1-2 business days

$4,231.74

RAID-3-DTL-EMG-3

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 3

RAID Data Recovery Service - Emergency Tier 3 -

Electronic failure. Up to 3 drives. Emergency Data recovery service in lab 24/7/365

$5,6042.32

RAID-3-DTL-STD-8

RAID DATA RECOVERY

SERVICE STANDARD

TIER 3

RAID Data Recovery Service - Standard Tier 3 -

Electronic failure. 4 to 8 drives. Data recovery service time ~3-7 business days

$8,060.45

RAID-3-DTL-EXP-8

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 3

RAID Data Recovery Service - Expedited Tier 3 -

Electronic failure. 4 to 8 drives. Data recovery service time ~1-2 business days

$12,090.68

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RAID-3-DTL-EMG-8

SERVICE EMERGENCY

TIER 3

RAID Data Recovery Service - Emergency Tier 3 -

Electronic failure. 4 to 8 drives. Emergency Data recovery service in lab 24/7/365

$16,120.91

RAID-3-DTL-STD-12

RAID DATA RECOVERY

SERVICE STANDARD

TIER 3

RAID Data Recovery Service - Standard Tier 3 -

Electronic failure. 9 to 12 drives. Data recovery service time ~3-7 business days

$16,120.91

RAID-3-DTL-EXP-12

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 3

RAID Data Recovery Service - Expedited Tier 3 -

Electronic failure. 9 to 12 drives. Data recovery service time ~1-2 business days

$24,181.36

RAID-3-DTL-EMG-12

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 3

RAID Data Recovery Service - Emergency Tier 3 -

Electronic failure. 9 to 12 drives. Emergency Data recovery service in lab 24/7/365

$32,241.81

RAID-4-DTL-STD-3

RAID DATA RECOVERY

SERVICE STANDARD

TIER 4

RAID Data Recovery Service - Standard Tier 4 - Internal failure requiring the Cleanroom. Up to 3 drives. Data recovery service time ~3-7 business days

$3,627.20

RAID-4-DTL-EXP-3

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 4

RAID Data Recovery Service - Expedited Tier 4 -

Internal failure requiring the Cleanroom. Up to 3 drives.

Data recovery service time ~1-2 business days

$5,440.81

RAID-4-DTL-EMG-3

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 4

RAID Data Recovery Service - Emergency Tier 4 -

Internal failure requiring the Cleanroom. Up to 3 drives.

Emergency Data recovery service in lab 24/7/365

$7,254.41

RAID-4-DTL-STD-8

RAID DATA RECOVERY

SERVICE STANDARD

TIER 4

RAID Data Recovery Service - Standard Tier 4 - Internal failure requiring the Cleanroom. 4 to 8 drives. Data recovery service time ~3-7 business days

$16,120.91

RAID-4-DTL-EXP-8

RAID DATA RECOVERY

SERVICE EXPEDITED

TIER 4

RAID Data Recovery Service - Expedited Tier 4 -

Internal failure requiring the Cleanroom. 4 to 8 drives.

Data recovery service time ~1-2 business days

$23,348.11

RAID-4-DTL-EMG-8

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 4

RAID Data Recovery Service - Emergency Tier 4 -

Internal failure requiring the Cleanroom. 4 to 8 drives.

Emergency Data recovery service in lab 24/7/365

$28,424.18

RAID-4-DTL-STD-12

RAID DATA RECOVERY

SERVICE STANDARD

TIER 4

RAID Data Recovery Service - Standard Tier 4 - Internal failure requiring the Cleanroom. 9 to 12 drives. Data recovery service time ~3-7 business days

$28,424.18

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RAID-4-DTL-EXP-12

SERVICE EXPEDITED

TIER 4

RAID Data Recovery Service - Expedited Tier 4 -

Internal failure requiring the Cleanroom. 9 to 12 drives.

Data recovery service time ~1-2 business days

$42,636.77

RAID-4-DTL-EMG-12

RAID DATA RECOVERY

SERVICE EMERGENCY

TIER 4

RAID Data Recovery Service - Emergency Tier 4 -

Internal failure requiring the Cleanroom. 9 to 12 drives.

Emergency Data recovery service in lab 24/7/365

$58,879.60

10. REPAIR PARTS/SPARE PARTS RATE PROVISIONS

All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer. All parts shall be furnished at prices indicated in the Contractor's commercial pricelist dated _____N/A______, at a discount of ______% from such listed prices.

11. GUARANTEE/WARRANTY—REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS

a. REPAIR SERVICE

All repair work will be guaranteed/warranted for a period of _____N/A_________ **insert commercial warranty**.

b. REPAIR PARTS/SPARE PARTS

All parts, furnished either as spares or repairs parts will be guaranteed/warranted for a period ______N/A________

**insert commercial warranty**.

12. INVOICES AND PAYMENTS

a. Maintenance Service

(1) Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT

PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

(2) Payment for maintenance service of less than one month's duration shall be prorated at 1/30th of the monthly rate for each calendar day.

b. Repair Service and Repair Parts/Spare Parts

Invoices for repair service and parts shall be submitted by the Contractor as soon as possible after completion of work.

Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used. Invoices shall be submitted separately to each ordering activity office ordering services under the contract. The cost of repair parts shall be shown as a separate item on the invoice, and shall be priced in accordance with paragraph #10, above. PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

End