MAS - Terrapin Systems LLC - GS35F0562L

GENERAL SERVICES ADMINISTRATION

AUTHORIZED FEDERAL SUPPLY SERVICE

MULTIPLE AWARD SCHEDULE PRICELIST

FSC Group: Information Technology

FSC/PSC Code: D399

SIN 54151S - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

Terrapin Systems LLC

9841 Washingtonian Blvd., Suite 200

Gaithersburg, Maryland 20878

Voice: (301) 530-9106

Fax: (301) 530-9105 www.terpsys.com

Contract Number: GS-35F-0562L

Period Covered by Contract: April 21, 2012 through August 24, 2021

Business Size: Small

Pricelist current through Modification PA-0050 effective November 23, 2020

General Services Administration

Federal Supply Service

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

http://www.terpsys.com/

TABLE OF CONTENTS

Customer Information

Terms And Conditions Applicable To Information Technology (IT)

Professional Services (Special Item Number 54151S)

Pricelist

CUSTOMER INFORMATION

1a. Table of awarded the special item number with appropriate cross-reference to item descriptions and awarded price(s).

Special Item Nos.54151S, 54151S/RC - Information Technology Professional Services

– See Price Sheet

Special Item Nos. OLM, OLM/RC - Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the

Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. See Price Sheet at page

12.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided.

Skill category descriptions begin on page 12.

2. Maximum order. $500,000

3. Minimum order. $100

4. Geographic coverage (delivery area). Domestic only.

5. Point(s) of production (city, county, and State or foreign country). Same as company address

6. Discount from list prices or statement of net price. Government prices are net.

7. Quantity discounts. None.

8. Prompt payment terms. None. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items. None.

10a. Time of delivery. As negotiated on the task order level.

10b. Expedited Delivery. As negotiated on the task order level.

10c. Overnight and 2-day delivery. As negotiated on the task order level.

10d. Urgent Requirements. As negotiated on the task order level.

11. F.O.B. point(s). Destination.

12a. Ordering address(es). Same as company address.

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition

Regulation (FAR) 8.405-3.

13. Payment address(es). Same as company address.

14. Warranty provision. Standard commercial warranty applies.

15. Export packing charges, if applicable. Not Applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not

Applicable.

17. Terms and conditions of installation (if applicable). Not Applicable.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable.

18b. Terms and conditions for any other services (if applicable). Not Applicable.

19. List of service and distribution points (if applicable). Not Applicable.

20. List of participating dealers (if applicable). Not Applicable.

21. Preventive maintenance (if applicable). Not Applicable.

22. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable.

23. Section 508 compliance. Not Applicable.

24. Data Universal Number System (DUNS) number. 878041503

25. Notification regarding registration in SAM.gov. Registered. CAGE Code: 1UGT6

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

1. SCOPE:

a. The prices, terms and conditions stated under Special Item Number 54151S Information

Technology Professional Services apply exclusively to IT Services within the scope of this

Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES (I-FSS-60 Performance Incentives (April 2000)):

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER:

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase

Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year.

The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the

Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the

Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the

Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause.

Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the

Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the

Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the

Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES: In accordance with 552.212-4 CONTRACT

TERMS AND CONDITIONS–COMMERCIAL ITEMS (JAN 2017) (DEVIATION – FEB

2007)(DEVIATION - FEB 2018) for Firm-Fixed Price orders; or GSAR 552.212-4

CONTRACT TERMS AND CONDITIONS-COMMERCIAL ITEMS (JAN 2017)

(DEVIATION - FEB 2018) (ALTERNATE I - JAN 2017) (DEVIATION - FEB 2007) for

Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF TERRAPIN SYSTEMS: Terrapin Systems shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product or a task order is software, then FAR 52.227-14 (DEC 2007)

Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY: Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Services.

9. INDEPENDENT CONTRACTOR: All IT Services performed by Terrapin Systems under the terms of this contract shall be as an independent contractor, and not as an agent or employee of the Government.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activities, ordering activities may place restrictions on the

Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR

9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES: Terrapin Systems, upon completion of the work ordered, shall submit invoices for IT services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS: For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at

FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under

Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I –

OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract.

52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial

Item Acquisition As prescribed in 16.601(e)(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES: Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS: Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS: The ordering activity may require that the

Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT SERVICES

Commercial Job Title: Consultant

Minimum/General Experience: At least three years of hands-on work experience in a specific technology, industry, domain, or institutional knowledge. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills.

Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team. Successfully mastered the qualifications of subordinate roles.

Functional Responsibility: Work with the customer and / or team to deliver solutions that solve a business need(s). Strong facilitation, conflict resolution, and / or priority management skills may be necessary. Be the subject matter expert for the customer and / or team.

Minimum Education: Master’s degree, two or four-year college degree, equivalent relevant experience, or equivalent relevant certification.

Commercial Job Title: Project Manager

Minimum/General Experience: Three to five years of hands-on work experience in managing small, medium, and / or large projects. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team. Successfully mastered the qualifications of subordinate roles.

Functional Responsibility: Work with the customer and / or team to deliver solutions that solve a business need(s). Well-versed in staffing, budgeting, customer management, and project management. Strong process and SOP implementation and follow through. Coordinate the activities of the team in the preparation of recommendations, project plans, and estimates.

Provide all initiation, planning, reporting, and other documentation to meet the expectations of clients. Work to standardize processes and facilitate the sharing and implementation of best practices. Lead continual process improvement activities to increase efficiency and customer satisfaction. Where applicable, follow the methodology of the Project Management Institute

(PMI) as described in the PMBOK guide.

Minimum Education: Two or four-year college degree, equivalent relevant experience, or equivalent relevant certification

Commercial Job Title: Senior Network Engineer

Minimum/General Experience: Three to five years of hands-on work experience in administering small, medium, or large networks. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong

Functional Responsibility: Provide day-to-day and 24 x 7 operational support of IT-related functions including server, application, and network infrastructure. Manage, install, configure, administer, support, and troubleshoot applications, server and network infrastructure, and remote systems. Provide support in performance monitoring, back-ups, reporting, problem identification, management, and resolution. Create and maintain network documentation to identify server hardware, software configuration, and connectivity. Develop plans for hardware, systems operations, and technical procedures; provide input for disaster recovery and security plans.

Manage systems activity such as planning, installation, operation, and maintenance equivalent relevant certification.

Commercial Job Title: Network Administrator

Minimum/General Experience: Zero to three years of hands-on work experience in administering small, medium, or large networks. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong

Functional Responsibility: Provide day-to-day operational support of IT-related functions including server, application, and network infrastructure. Manage, install, configure, administer, support, and troubleshoot applications, server and network infrastructure, and remote systems.

Provide support in performance monitoring, back-ups, reporting, problem identification, management, and resolution. Create and maintain network documentation to identify server hardware, software configuration, and connectivity. Manage systems activity such as planning, installation, operation, and maintenance.

Commercial Job Title: Senior Software Developer

Minimum/General Experience: Three (3) years or more of hands-on work experience in programming custom applications or extending commercial off-the-shelf (COTS) applications.

Strong organization, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and

/ or other contractors.

Functional Responsibility: A lead role in providing programming solutions for custom applications and / or extending commercial off-the-shelf (COTS) applications through the use of current programming tools, platforms, and methodologies. Work with the customer and / or team to deliver solutions that solve a business need(s).

Commercial Job Title: Software Developer

Minimum/General Experience: Two (2) years or more of hands-on work experience in programming custom applications or extending commercial off-the-shelf (COTS) applications.

Strong organization, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and

/ or other contractors.

Functional Responsibility: A supporting role in providing programming solutions for custom applications and / or extending commercial off-the-shelf (COTS) applications through the use of current programming tools, platforms, and methodologies. Work with the customer and / or team to deliver solutions that solve a business need(s).

Commercial Job Title: Web Developer

Minimum/General Experience: Zero to three years of hands-on work experience in web development, design, or graphics. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team.

Functional Responsibility: Creates, edits, or maintains website(s) or web application(s) including web building, Master Page development, design implementation, functionality implementation, graphics, content updates, or other web development solutions.

Knowledge of website development processes and best practices including search engine optimization (SEO), Accessibility (508, WAI), or security. Produce consistently high-quality websites within the given timelines when provided with style guide, wireframes, sitemap, content, or other relevant information.

Commercial Job Title: Senior SharePoint Consultant

Minimum/General Experience: Three (3) years or more of hands-on work experience with the

Microsoft SharePoint platform. Strong organizational, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: A lead role in gathering and managing the requirements for the design and implementation of out-of-the-box or custom SharePoint solutions. Work with the customer and / or team to deliver solutions that solve a business need(s).

Commercial Job Title: Lead Business Analyst

Minimum/General Experience: Four (4) years or more of hands-on work experience gathering and managing the requirements and roll-out of custom applications and / or commercial off-the-shelf (COTS) applications. Strong organization, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: A lead role in requirements discovery and user interaction design for custom applications and / or extending commercial off-the-shelf (COTS) applications through the use of modeling tools and methodologies. Work with the customer and / or team to define solutions that solve a business need(s).

Commercial Job Title: Computer Analyst

Minimum/General Experience: Zero (0) or more years of hands-on work experience in supporting desktop hardware and software configurations. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills.

Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: Respond to all customer phone, e-mail, and ticket requests.

Document and log all requests in a ticket tracking system, database, and / or knowledge system.

Provide technical desktop support over the phone, on-site, and / or using remote tools. Provide technical assistance on projects as assigned. Properly escalate technical support issues as appropriate.

PRICING

(Effective October 23, 2020)

Labor Category GSA Price w/IFF

Consultant $221.34

Project Manager $137.70

Senior Network Engineer $114.75

Network Administrator $88.73

Senior Software Developer $144.21

Software Developer

$112.48

Web Developer $96.13

Senior SharePoint Consultant $177.00

Lead Business Analyst $149.74

Computer Analyst $68.11