Federal Supply Schedule GS35F0561R

AUTHORIZED FEDERAL ACQUISITION SERVICE

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE AND SERVICES

SIN 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

FPDS Code D301 IT Facility Operation and Maintenance

FPDS Code D308 Programming Services

FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

Note 1:

All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Note 2:

Offerors and Agencies are advised that the Group 70 – Information Technology Schedule is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

Note 3:

This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services must be performance by the publisher or manufacturer or one of their authorized agents.

Business Size: SMALL CR Dynamics & Associates, Inc 7 East Redwood Street, Suite 600

Baltimore, Maryland 21202-1115

Phone: (410) 347-5600

Fax: (410) 347-5603

URL: www.crdynamics.com Contract Number:

GS-35F-0561R

Period Covered by Contract:

May 11, 2005 – May 10, 2015

General Services Administration Federal Acquisition Service

Pricelist current through Modification #_______, dated ______ Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Acquisition Service’s Home Page via the Internet at http://www.fss.gsa.gov/

TABLE OF CONTENTS

INFORMATION FOR ORDERING ACTIVITIES

1.

Geographic Scope of Contract 2.

Contractor’s Ordering Address and Payment Information 3.

Liability for Injury or Damage 4.

Statistical Data for Government Ordering Office Completion of Standard Form 279 5.

FOB Destination

6.

Delivery Schedule 7.

Discounts 8.

Trade Agreements Act of 1979 9.

Statement Concerning Availability of Export Packing

10.

Small Requirements 11.

Maximum 12.

Ordering Procedures for Federal Supply Schedule Contracts 13.

Federal Information Technology/Telecommunication Standards Requirements

13.1 Federal Information Processing Standards Publications 13.2 Federal Telecommunication Standards 14.

Contractor Tasks/ Special Requirements FSS A/L FC 01-5 15.

Contract Administration for Ordering Activities 16.

GSA Advantage!

17.

Purchase of Open Market Items 18.

Contractor Commitments, Warranties and Representations 19.

Overseas Activities 20.

Blanket Purchase Agreements 21.

Contractor Team Arrangements 22.

Installation, Deinstallation, Reinstallation 23.

Section 508 Compliance 24.

Prime Contractor Ordering From Federal Supply Schedules 25.

Insurance—Work on a Government Installation28.310 26.

Software Interoperability 27.

Advance Payments Terms and Conditions Applicable to Information Technology (IT) Professional Services (Special Item Number 132-51)

Description of IT Services and Pricing

USA COMMITMENT TO PROMOTESMALL BUSINESS

PARTICIPATION PROCUREMENT PROGRAMS

BEST VALUE BLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE

BLANKET PURCHASE AGREEMENT

BASIC GUIDELINES FOR USING “CONTRACTOR TEAM ARRANGEMENTS”

INFORMATION FOR ORDERING ACTIVITIES

APPLICABLE TO ALL SPECIAL ITEM NUMBERS

SPECIAL NOTICE TO AGENCIES: Small Business Participation

SBA strongly supports the participation of small business concerns in the Federal Acquisition Service. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to report accomplishments against these goals.

For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage!( on-line shopping service (www.fss.gsa.gov). The catalogs/pricelists, GSA Advantage!( and the Federal Acquisition Service Home Page (www.fss.gsa.gov) contain information on a broad array of products and services offered by small business concerns.

This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.

For orders exceeding the micropurchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.

1.

GEOGRAPHIC SCOPE OF CONTRACT:

Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

Offerors are requested to check one of the following boxes:

The Geographic Scope of Contract will be domestic and overseas delivery.

The Geographic Scope of Contract will be overseas delivery only.

[X] The Geographic Scope of Contract will be domestic delivery only.

2.

CONTRACTOR’S ORDERING ADDRESS AND PAYMENT INFORMATION:

CR Dynamics & Associates, Inc.

7 East Redwood Street, Suite 600 Baltimore, Maryland 21202-1115 Contractors are required to accept credit cards for payments equal to or less than the micro‑purchase threshold for oral or written delivery orders. Credit cards will be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance:

Phone: (410) 347-5600 3.

LIABILITY FOR INJURY OR DAMAGE

The Contractor shall not be liable for any injury to ordering activity personnel or damage to ordering activity property arising from the use of equipment maintained by the Contractor, unless such injury or damage is due to the fault or negligence of the Contractor.

4.

STATICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD FORM 279:

Block 9: G. Order/Modification Under Federal Schedule Block 16: Data Universal Numbering System (DUNS) Number: 835670506 Block 30: Type of Contractor - B.

Other Small Business

Block 31: Woman-Owned Small Business - No Block 36: Contractor's Taxpayer Identification Number (TIN): 52-205-268-3 4a.

CAGE Code: 1HWV0 4b.

Contractor has registered with the Central Contractor Registration Database.

5.

FOB DESTINATION (includes Alaska, Hawaii, and Puerto Rico) 6.

DELIVERY SCHEDULE

a.

TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

b.

URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

7.

DISCOUNTS: Prices shown are NET Prices; Basic Discounts have been deducted.

a.

Prompt Payment: Net 30 days b.

Quantity: None c.

Dollar Volume: None d.

Government Educational Institutions: Government Educational Institutions are offered the same discounts as all other Government customers.

e.

Other

8.

TRADE AGREEMENTS ACT OF 1979, as amended:

All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

9.

STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING:

10.

Small Requirements: The minimum dollar value of orders to be issued is $100.

11.

MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)

a.

The Maximum Order value for the following Special Item Numbers (SINs) is $500,000:

Special Item Number 132-51 - Information Technology (IT) Professional Services 12.

ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTS

Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when placing an order or establishing a BPA for supplies or services. These procedures apply to all schedules.

a.

FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of work.

b.

FAR 8.405-2 Ordering procedures for services requiring a statement of work.

13.

FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION STANDARDS REQUIREMENTS: ordering activities acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply with Federal Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by ordering activities, shall be responded to promptly by the Contractor.

13.1 FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS): Information Technology products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Information concerning their availability and applicability should be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.

13.2 FEDERAL TELECOMMUNICATION STANDARDS (FED-STDS): Telecommunication products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information concerning the availability of FED-STDS should be obtained from the GSA, Federal Acquisition Service, Specification Section, 470 East L’Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202)619-8925. Please include a self-addressed mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number (301)975-2833.

14.

CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2001) FSS A/L FC 01-5

(a) Security Clearances: The Contractor may be required to obtain/possess varying levels of security clearances in the performance of orders issued under this contract. All costs associated with obtaining/possessing such security clearances should be factored into the price offered under the Multiple Award Schedule.

(b) Travel: The Contractor may be required to travel in performance of orders issued under this contract. Allowable travel and per diem charges are governed by Pub .L. 99-234 and FAR Part 31, and are reimbursable by the ordering agency or can be priced as a fixed price item on orders placed under the Multiple Award Schedule. The Industrial Funding Fee does NOT apply to travel and per diem charges.

NOTE: Refer to FAR Part 31.205-46 Travel Costs, for allowable costs that pertain to official company business travel in regards to this contract.

(c) Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be required to obtain/possess any variety of certifications, licenses and accreditations for specific FSC/service code classifications offered. All costs associated with obtaining/ possessing such certifications, licenses and accreditations should be factored into the price offered under the Multiple Award Schedule program.

(d) Insurance: As a commercial practice, the Contractor may be required to obtain/possess insurance coverage for specific FSC/service code classifications offered. All costs associated with obtaining/possessing such insurance should be factored into the price offered under the Multiple Award Schedule program.

(e) Personnel: The Contractor may be required to provide key personnel, resumes or skill category descriptions in the performance of orders issued under this contract. Ordering activities may require agency approval of additions or replacements to key personnel.

(f) Organizational Conflicts of Interest: Where there may be an organizational conflict of interest as determined by the ordering agency, the Contractor’s participation in such order may be restricted in accordance with FAR Part 9.5.

(g) Documentation/Standards: The Contractor may be requested to provide products or services in accordance with rules, regulations, OMB orders, standards and documentation as specified by the agency’s order.

(h) Data/Deliverable Requirements: Any required data/deliverables at the ordering level will be as specified or negotiated in the agency’s order.

(i) Government-Furnished Property: As specified by the agency’s order, the Government may provide property, equipment, materials or resources as necessary.

(j) Availability of Funds: Many Government agencies’ operating funds are appropriated for a specific fiscal year. Funds may not be presently available for any orders placed under the contract or any option year. The Government’s obligation on orders placed under this contract is contingent upon the availability of appropriated funds from which payment for ordering purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are available to the ordering Contracting Officer.

15.

CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES: Any ordering activity, with respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the ordering activity’s convenience, and (m) Termination for Cause (See C.1.)

16.

GSA ADVANTAGE!

GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but not limited to:

(1) Manufacturer;

(2) Manufacturer's Part Number; and (3) Product categories.

Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: NetScape). The Internet address is http://www.fss.gsa.gov/.

17.

PURCHASE OF OPEN MARKET ITEMS

NOTE: Open Market Items are also known as incidental items, noncontract items, non-Schedule items, and items not on a Federal Supply Schedule contract. ODCs (Other Direct Costs) are not part of this contract and should be treated as open market purchases. Ordering Activities procuring open market items must follow FAR 8.402(f).

For administrative convenience, an ordering activity contracting officer may add items not on the Federal Supply Multiple Award Schedule (MAS) -- referred to as open market items -- to a Federal Supply Schedule blanket purchase agreement (BPA) or an individual task or delivery order, only if-

(1) All applicable acquisition regulations pertaining to the purchase of the items not on the Federal Supply Schedule have been followed (e.g., publicizing (Part 5), competition requirements (Part 6), acquisition of commercial items (Part 12), contracting methods (Parts 13, 14, and 15), and small business programs (Part 19));

(2) The ordering activity contracting officer has determined the price for the items not on the Federal Supply Schedule is fair and reasonable;

(3) The items are clearly labeled on the order as items not on the Federal Supply Schedule; and

(4) All clauses applicable to items not on the Federal Supply Schedule are included in the order.

18.

CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS

a.

For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Time of delivery/installation quotations for individual orders;

(2) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

b.

The above is not intended to encompass items not currently covered by the GSA Schedule contract.

19.

OVERSEAS ACTIVITIES

The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of equipment in areas listed in the pricelist outside the 48 contiguous states and the District of Columbia, except as indicated below:

Upon request of the Contractor, the ordering activity may provide the Contractor with logistics support, as available, in accordance with all applicable ordering activity regulations. Such ordering activity support will be provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel whose services are exclusively required for the fulfillment of the terms and conditions of this contract.

20.

BLANKET PURCHASE AGREEMENTS (BPAs)

The use of BPAs under any schedule contract to fill repetitive needs for supplies or services is allowable. BPAs may be established with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity establishing the BPA and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). Ordering activities shall follow FAR 8.405-3 when creating and implementing BPA(s).

21.

CONTRACTOR TEAM ARRANGEMENTS

Contractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This includes compliance with Clauses 552.238-74, Industrial Funding Fee and Sales Reporting, i.e., each contractor (team member) must report sales and remit the IFF for all products and services provided under its individual contract.

22. INSTALLATION, DEINSTALLATION, REINSTALLATION

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8.

23.

SECTION 508 COMPLIANCE.

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following:

www.crdynamics.com The EIT standard can be found at: www.Section508.gov/.

24.

PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES.

Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on behalf of an ordering activity, shall follow the terms of the applicable schedule and authorization and include with each order (a) A copy of the authorization from the ordering activity with whom the contractor has the prime contract (unless a copy was previously furnished to the Federal Supply Schedule contractor); and

(b) The following statement:

This order is placed under written authorization from _______ dated _______. In the event of any inconsistency between the terms and conditions of this order and those of your Federal Supply Schedule contract, the latter will govern.

25.

INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)28.310

(a) The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.

(b) Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective—

(1) For such period as the laws of the State in which this contract is to be performed prescribe; or

(2) Until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

(c) The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and shall make copies available to the Contracting Officer upon request.

26.

SOFTWARE INTEROPERABILITY.

Offerors are encouraged to identify within their software items any component interfaces that support open standard interoperability. An item’s interface may be identified as interoperable on the basis of participation in a Government agency-sponsored program or in an independent organization program. Interfaces may be identified by reference to an interface registered in the component registry located at http://www.core.gov.

27.

ADVANCE PAYMENTS

A payment under this contract to provide a service or deliver an article for the United States Government may not be more than the value of the service already provided or the article already delivered. Advance or pre-payment is not authorized or allowed under this contract. (31 U.S.C. 3324)

TERMS AND CONDITIONS APPLICABLE TO

INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

(SPECIAL ITEM NUMBER 132-51)

1.

SCOPE

a.

The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to IT Services within the scope of this Information Technology Schedule.

b.

The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2.

PERFORMANCE INCENTIVES

a.

Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this clause.

b.

The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c.

Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3.

ORDER

a.

Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b.

All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4.

PERFORMANCE OF SERVICES

a.

The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b.

The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c.

The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d.

Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5.

STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6.

INSPECTION OF SERVICES

The Inspection of Services–Fixed Price (AUG 1996) (Deviation – May 2003) clause at FAR 52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection–Time‑and‑Materials and Labor-Hour (JAN 1986) (Deviation – May 2003) clause at FAR 52.246-6 applies to time‑and‑materials and labor‑hour orders placed under this contract.

7.

RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Deviation – May 2003) Rights in Data – General, may apply.

8.

RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Services.

9.

INDEPENDENT CONTRACTOR

All IT Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10.

ORGANIZATIONAL CONFLICTS OF INTEREST

a.

Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b.

To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11.

INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12.

PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time‑and‑materials orders, the Payments under Time‑and‑Materials and Labor‑Hour Contracts at FAR 52.232-7 (DEC 2002), (Alternate II – Feb 2002) (Deviation – May 2003) applies to time‑and‑materials orders placed under this contract. For labor‑hour orders, the Payment under Time‑and‑Materials and Labor‑Hour Contracts at FAR 52.232-7 (DEC 2002), (Alternate II – Feb 2002) (Deviation – May 2003)) applies to labor‑hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13.

RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14.

INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15.

APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16.

DESCRIPTION OF IT SERVICES AND PRICING

a.

The Contractor shall provide a description of each type of IT Service offered under Special Item Number 132-51. IT Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b.

Pricing for all IT Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices.

CR Dynamics IT Professional Services Capabilities Customer Relation Management (CRM) / Help Desk Special Item Number 132-51 - Information Technology (IT) Professional Services CR Dynamics deploys new CRM to increase quality relationship building. By providing timely information and answers, you can ensure your customer's loyalty and retention. CR Dynamics understands the complex requirements of CRM and is committed to providing the proper support for all contact center needs. Our experienced support team is quick and responsive to the needs of your company-and your customers

Order Processing Special Item Number 132-51 - Information Technology (IT) Professional Service

CR Dynamics removes the hassle of order processing with a flexible staff of trained agents who can process secured credit card transactions in real time. Incoming callers speak with a professional agent who verifies their ordering information and gathers marketing data and other information for fulfillment purposes. Agents can even be trained to cross-sell other products and services for your company while your customers are finalizing their transaction.

With CRD, your company gets a responsive customer service team strategically coordinated with your entire marketing and advertising plan. What your customers get is a "one call does it all" service center for all of their ordering and information needs.

Answer Services Special Item Number 132-51 - Information Technology (IT) Professional Services

Each year, CR Dynamic's professional agents answer thousands of questions from prospective customers. That's why we believe it is essential that they have access to the proper information in real-time. Our agents have instant access to in-house libraries of your companies' most up-to-date information, as well as "Always On" internet access to your web site for additional customer questions. We even hone our agent's communications skills to provide consultative responses so your customers won't feel they're receiving typical canned answers. What's equally important is the feedback you receive from the incoming calls and queries about your products and services. We gather your customer data and report back to you on a daily basis. Each one of our reports is fully customizable so you can see what are important to you and your decision making staff at a quick glance.

Event / Seminar Registration Special Item Number 132-51 - Information Technology (IT) Professional Services

CR Dynamics can help by calling your entire invitee list and enticing them to join your next big event. Our personable agents provide for all the needs of your registrants in one phone call by registering callers for the conference or seminar; processing their credit card; gathering information; providing directions; booking hotel rooms; arranging travel itinerary or just serving as an information help desk. Our agents will make outgoing calls and even leave messages for a return call. We can also call each registrant just days prior to your event as a reminder. Afterwards, we can help by making a follow-up call to gather feedback on your conference or seminar. Enterprise LDAP.

Market Research Special Item Number 132-51 - Information Technology (IT) Professional Services

Looking to find information about your customer base or need consumer data to help determine your marketing decisions? CR Dynamics has provided hundreds of corporations with meaningful data from outbound market research survey programs. We can help you with your market research efforts by reaching your target market, conducting the surveys and delivering the data to you in the format you require.

Interactive Voice Recording Special Item Number 132-51 - Information Technology (IT) Professional Services

Interactive Voice Recording (IVR) allows your customers to call and hear your companies' information quickly-a "self service" option when you can't be there 100% of the time. CR Dynamics can create a customized menu of phone options tailored to your specific business requirements. Your customers get immediate access to the information they need or instructions on how to interact with your company. Of course, a caller can always be transferred to a live CR Dynamics agent for more detailed questions.

Web Chat Special Item Number 132-51 - Information Technology (IT) Professional Services These days, consumers are internet savvy and use the web as well as the phone to connect with your company. Web chat services and email messaging provide an additional channel to reach your customers who prefer to type their conversations in real time. Available through your website, CR Dynamics' trained agents will interact with customers and provide them with quick answers and solutions. Our agents can even manage order processing over the internet for your products and services.

CR Dynamics and Associates Hourly Rates and Labor Descriptions CR Dynamics is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the services have been provided below.

Senior Data Analyst

Minimum Experience:

5 years experiences in progressive and diverse government or industry project and program management.

Functional Responsibilities:

Responsible for creating and leading full spectrum initiatives related to company and client activities by developing targeted IR&D efforts to address integrated service offerings, and creating strategies for integrated solutions for existing services. Responsible for the overall management of the program and ensuring that the technical solutions and services in the task order are implemented on time and under budget. Responsible for planning, organizing, controlling, and directing the technical, administrative, financial, contractual, and personnel actions required to support the program. Ensures work meets government needs within funding, scope, timing, technical, and staffing constraints. Formulates and reviews project plans, determines cost, and ensures conformance to work standards.

Minimum Education: Bachelor’s degree or equivalent in a technical or business field.

Closed Captioner III - Expert Minimum Experience:

3+years experience in closed captioning. CART Certification by or similar to the NCRA Association required.

Functional Responsibilities:

Perform 99% accuracy rate for all near real-time closed and open captioning, post production, and audio description. (Captioned VHS and/or BETA medium, as well as, the associated text and audio files of the description itself, and copies of the medium requested upon assignment of the task.)

Minimum Education: Bachelor’s Degree

Closed Captioner II - Intermediate Minimum Experience:

2-3 years experience in closed captioning. CART Certification by or similar to the NCRA Association required.

Functional Responsibilities:

Perform 97% accuracy rate for all near real-time closed and open captioning, post production, and audio description. (Captioned VHS and/or BETA medium, as well as, the associated text and audio files of the description itself, and copies of the medium requested upon assignment of the task.)

Minimum Education: Bachelor’s Degree

Senior Program Manager Minimum Experience:

Eight plus years of professional experience with program management responsibilities, fiduciary accountability of medium to large size programs, program, project, marketing, or services management. Experience consulting with clients and maintaining client relationships also required.

Functional Responsibilities:

Responsible for, primary executive level management of program/task including contract negations, human resources recruiting and related administrative functions. Also includes ultimate responsibility for all program/task deliverables and oversight not related to day-to-day operations.

Minimum Education: Bachelor’s Degree

Senior Network Engineer Minimum Experience:

Three (3) years of experience in engineering-related activities and the analysis of data and implementation of solutions.

Functional Responsibilities:

Monitors and responds to technical hardware and software problems that require complex resolution. Expert in the use of diagnostic and troubleshooting software applications and tools. Primary interface with vendor support service groups. Performs internal analysis and support to ensure proper escalation and operational alternatives during periods of outages or degraded system performance. Requires extensive knowledge of PC/LAN communication hardware/software protocols, with the combined use of network management software and tools. Provides supervisory functions to network engineers and associates.

Minimum Education: Bachelor’s Degree

Senior Telecommunications Analyst Minimum Experience:

Three years experience in the functions described above.

Functional Responsibilities:

Oversees the planning, designing, installing and maintaining large telecommunication networks.

Minimum Education: Associates Degree

Senior Computer Systems Analyst Minimum Experience:

Eight years experience in the functions described above.

Functional Responsibilities:

Under minimal direction, designs and implements data processing systems which meet customer business needs. Analyzes, designs, codes, tests, and implements computer programs and systems in developmental and maintenance modes.

Minimum Education: Bachelor’s Degree

Closed Captioner I - Junior Minimum Experience:

0-1 years experience in closed captioning. CART Certification by or similar to the NCRA Association required.

Functional Responsibilities:

Perform 95% accuracy rate for all near real-time closed and open captioning, post production, and audio description. (Captioned VHS and/or BETA medium, as well as, the associated text and audio files of the description itself, and copies of the medium requested upon assignment of the task.)

Minimum Education: Bachelor’s Degree

Network Engineer Minimum Experience:

Two (2) years of experience in engineering-related activities and the analysis of data and implementation of solutions.

Functional Responsibilities:

Proficient in the use of diagnostic and troubleshooting software applications and tools. Secondary interface with vendor support service groups. Performs internal analysis and support of PC/LAN environment. Proficient knowledge of PC/LAN communicating hardware/software protocols, with the combined use of network management software and tools.

Minimum Education: Bachelor’s Degree

Telecommunications Engineer

Minimum Experience:

4 years of satisfactory performance as a telecommunications engineer or analyst

Functional Responsibilities:

Studies, designs, engineers, constructs, installs, and coordinates telecommunications equipment, systems, and facilities; performs engineering studies involving equipment, applications, or theoretical analyses of such engineering methodologies. Analyzes telecommunications problems and needs (e.g. interference, intelligibility, clarity, etc.) to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improve communications

Minimum Education: Bachelor’s Degree

Systems Analyst

Minimum Experience:

4 years of experience in designing and developing complex computer system programming

Functional Responsibilities:

Performs work of considerable difficulty in planning, assigning, and directing computer systems design, development, and implementation. Plans, assigns, and directs the activities of professional and technical personnel involved in the design, development, and systems analysis functions required to create new computer systems programs or install and implement software purchased from outside vendors. Reviews and analyzes existing system programs and programs in development to ensure efficiency and effectiveness of those programs; also reviews requests for program changes required to meet needs of client.

Minimum Education: Bachelor’s degree in a technical field

Principal Program Management Specialist Minimum Experience:

Eight years of professional experience with program management responsibilities.

Functional Responsibilities:

Responsible for the day-to-day interaction with the operations team to confirm adherence to plan and objections. Must ensure that deliverables meet the strategic requirements of the client. The program manager is responsible for the overall project deliverables, presentation of the deliverables, budgeting, and allocation of resources. Includes project team management, project resource management, planning, and project performance.

Minimum Education: Bachelor’s Degree

Associate Network Engineer Minimum Experience:

One (1) year of experience in engineering-related activities and the analysis of data and implementation of solutions.

Functional Responsibilities:

Responsible for initial unpacking of hardware/software tools. Loading of software, setting up users, passwords, network environment and privileges.