Federal Supply Schedule GS35F054DA

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The

INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT,

SOFTWARE, AND SERVICES

FSC GROUP: 7010; 7025; N058; N070; J058; J070

CONTRACT NUMBER: GS-35F-054DF

CONTRACT PERIOD: 20 November 2016 – 19 November 2020

For more information on ordering from Federal Supply Schedules click on the GSA Schedules link at www.gsa.gov

CONTRACTOR:

Eagle Point Technology, Inc.

225 Mulberry St Seymour, IN 47274

Phone number: 812-519-2431 Fax number: 513-562-0336

Email: nathan.smith@eaglepointtechnology.com

CONTRACTOR’S ADMINISTRATION SOURCE: Nathan Smith

BUSINESS SIZE: Service Disabled Veteran Owned Small Business

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

132 12 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

132 8 Purchase Of New Equipment

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: See submitted price list

1c. HOURLY RATES: $75 Per Hour

2. MAXIMUM ORDER*: $500,000

3. MINIMUM ORDER: $100.00

4. GEOGRAPHIC COVERAGE: 48 contiguous states, Alaska, Hawaii, Washington D.C., Puerto Rico, U.S. Territories, and to a port or consolidation point within the aforementioned locations for orders that are received from overseas activities.

5. POINT(S) OF PRODUCTION: USA

6. DISCOUNT FROM LIST PRICES: Net

7. QUANTITY DISCOUNT(S): 2% over $100,000

8. PROMPT PAYMENT TERMS: None

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold.

10. FOREIGN ITEMS: N/A

11a. TIME OF DELIVERY: 15 Days

11b. EXPEDITED DELIVERY: TBD at task level order.

11c. OVERNIGHT AND 2-DAY DELIVERY: TBD at task level order.

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: 225 Mulberry St Seymour, IN 47274

13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on

Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3

14. PAYMENT ADDRESS: 225 Mulberry St Seymour, IN 47274

15. WARRANTY PROVISION: See attached Warranty

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:

(CONTRACTOR TO LIST APPLICABLE INFO FOR THRESHOLDS ABOVE THE MICRO

PURCHASE LEVEL)

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND

ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for EIT: N/A

25. DUNS NUMBER: 963431619

26. Contractor has an active registration in the SAM database.

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY NEW EQUIPMENT(SPECIAL ITEM

NUMBER 132-8)

1. MATERIAL AND WORKMANSHIP

All equipment furnished hereunder must satisfactorily perform the function for which it is intended.

2. ORDER

Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPA) agreements shall be the basis for purchase in accordance with the provisions of this contract. If time of delivery extends beyond the expiration date of the contract, the Contractor will be obligated to meet the delivery and installation date specified in the original order.

For credit card orders and BPAs, telephone orders are permissible.

3. TRANSPORTATION OF EQUIPMENT

FOB DESTINATION. Prices do not include equipment delivery to destination, for any location within the geographic scope of this contract.

4. INSTALLATION AND TECHNICAL SERVICES

a. INSTALLATION.

Products in this contract do not include installation services.

b. INSTALLATION, DEINSTALLATION, REINSTALLATION N/A

c. OPERATING AND MAINTENANCE MANUALS. The Contractor shall furnish the ordering activity with one (1) copy of all operating and maintenance manuals which are normally provided with the equipment being purchased.

5. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract.

The ordering activity reserves the right to inspect or test any equipment that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming equipment at no increase in contract price. The ordering activity must exercise its post-acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

6. WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated in the contract’s commercial pricelist will apply to this contract. (SEE ATTACHMENT 1)

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

d. If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows:

Eagle Point Technology, Inc.

225 Mulberry St Seymour, IN 47274 Phone number: 812-519-2431

e. See Attachment 1 for detailed information.

7. PURCHASE PRICE FOR ORDERED EQUIPMENT

The purchase price that the ordering activity will be charged will be the ordering activity purchase price in effect at the time of order placement, or the ordering activity purchase price in effect on the installation date (or delivery date when installation is not applicable), whichever is less.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City or otherwise) covering work of this character, and shall include all costs, if any, of such compliance in the prices quoted in this offer.

9. TRADE-IN OF INFORMATION TECHNOLOGY EQUIPMENT

N/A

TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE, REPAIR

SERVICE AND REPAIR PARTS/SPARE PARTS FOR GOVERNMENT-OWNED

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, RADIO/TELEPHONE EQUIPMENT, (AFTER EXPIRATION OF GUARANTEE/WARRANTY

PROVISIONS AND/OR WHEN REQUIRED SERVICE IS NOT COVERED BY GUARANTEE/WARRANTY

PROVISIONS) AND FOR LEASED EQUIPMENT (SPECIAL ITEM NUMBER 132-12)

1. SERVICE AREAS

a. Services consist of extended warranties purchased for new or existing hardware which must be returned to the Contractors plant listed below.

b. When repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant listed below:

Eagle Point Technology, Inc.

225 Mulberry St Seymour, IN 47274 Phone number: 812-519-2431

c. See Attachment 2 for detailed information.

2. MAINTENANCE ORDER

a. Repair requests are made directly to the Contractor’s Plant for the duration of the Warranty as stipulated by the services purchased.

b. Detailed Instructions are provided as part of the warranty purchase.

c. See Attachment 2 for detailed information.

3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS

a. All repairs and parts are covered under the purchased warranty. There is no additional charge to the Ordering Activity.

b. See Attachment 2 for detailed information.

4. LOSS OR DAMAGE

When the Contractor removes equipment to his establishment for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

5. SCOPE

a. See Attachment 2.

6. RESPONSIBILITIES OF THE ORDERING ACTIVITY

a. See Attachment 2.

7. RESPONSIBILITIES OF THE CONTRACTOR

a. See Attachment 2.

8. MAINTENANCE RATE PROVISIONS

a. Any maintenance or repairs not covered under the purchased extended warranty will be charged at the rate of $75 per hour.

9. WARRANTY OPTIONS AND PRICES

SIN NAME DESCRIPTION

PRICE

(including

IFF)

132-12 Desktop Warranty

132-12 Desktop Warranty

includes Accidental Damage Coverage and Loaner PC during repair period $248.37

132-12 Desktop Warranty

includes Accidental Damage Coverage and Loaner PC during repair period $248.37

132-12 Desktop Warranty

repair period.

$248.37

132-12 Laptop Warranty

132-12 Laptop Warranty

132-12 Laptop Warranty

132-12 Laptop Warranty

132-12 Laptop Warranty

Which Includes Accidental Dama Coverage and Loaner Laptop During Repair Period $348.12

132-12 Laptop Warranty

Coverage and Loaner Laptop during repair period

$298.25

132-12 Tablet Warranty

132-12 Tablet Warranty

132-12 Printer Warranty

132-12 Printer Warranty

12. INVOICES AND PAYMENTS

a. Maintenance Service

(1) Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C.

3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

(2) Payment for maintenance service of less than one month's duration shall be prorated at 1/30th of the monthly rate for each calendar day.

b. Repair Service and Repair Parts/Spare Parts Invoices for repair service and parts shall be submitted by the Contractor as soon as possible after completion of work. Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used. Invoices shall be submitted separately to each ordering activity office ordering services under the contract. The cost of repair parts shall be shown as a separate item on the invoice, and shall be priced in accordance with paragraph #10, above. PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

ATTACHMENTS

Eagle Point Technology, Inc.

GS-35F-054DF

225 Mulberry St Seymour, IN 47274

Attachment 1: SIN 132-8

Warranty & Return Policy

Returns – Items must be returned within 30 days of purchase. No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from Eagle Point Technology, Inc. and must be returned in unused condition and in the unopened, original packaging - due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging (unless the product is defective or damage during shipping).

Retail, commercial and government customers must request an RMA within 10 days of receiving order for a full refund of the purchase price.

Warranty – Eagle Point Technology, Inc.’s products are warranted against defects in packaging, material and workmanship for at least 90 days from the original purchase. No item may be returned without a Return Merchandise Authorization Number from our customer service department.

Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.

Restocking Fee - All government returns are subject to a 0% restocking fee.

All Warranty and Return matters should be sent to:

Eagle Point Technology, Inc.

Nathan Smith 225 Mulberry St Seymour, IN 47274

Attachment 2: SIN 132-12 Extended Warranties & Offsite Return Service

Technical data Eagle Point Technology, Inc. Support Offsite Return Service offers high-quality return-to-Eagle Point Technology service levels with remote telephone support and offsite repair for eligible products at an Eagle Point Technology (EPT) designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment.

EPT offers service levels with flexible shipment options to the EPT designated repair center, as detailed below.

Some service levels are also available with option service features such as accidental damage protection.

I. SERVICE FEATURES

1.01 Remote Problem Diagnosis and Telephone Support

When experiencing a problem, the Customer must first place a call to a designated support telephone number. EPT will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, EPT may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities. EPT will then work with the Customer remotely to isolate the hardware problem.

1.02 Offsite Support and Materials

If EPT determines that the problem cannot be resolved remotely, EPT will direct the Customer to return the defective hardware product to an EPT designated repair center, where EPT will provide technical support. EPT will provide the supported parts and materials necessary to return the hardware product to operating condition. EPT may, at its sole discretion, elect to replace support hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of EPT. You, the Customer, is covered up to the maximum value that you paid for the item that is being covered.

Once EPT has paid out that amount either through repairs or replacement, your Warranty is considered fulfilled. If you would like coverage for a replaced product, you must purchase a new warranty for that item. In addition, EPT may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware products and maintain compatibility with supplied hardware replacement parts. At its sole discretion, EPT may install any firmware updates that, in the opinion of EPT, are required to return the covered product to operating condition or to maintain supportability by EPT.

1.03 Return Shipment

An EPT authorized courier will return the repaired or replaced product to the Customer’s location if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between three and seven business days. The Customer may request accelerated delivery at an additional charge.

1.04 Shipment to the EPT Designated Repair Center

Depending on the purchased service level, EPT offers different, flexible shipment options for delivery the defective product to the EPT designated repair center:

1.04(a) Delivery by the Customer

With this option, the Customer is responsible for delivering the defective product to the EPT designated repair center. The Customer must ensure that the product is appropriately packaged for the chosen method of delivery. Delivery can be in person or by a locally available commercial delivery service.

1.04(b) Pickup by EPT

An EPT authorized courier will pick up the defective product at the Customer’s location if the pick-location is within the geographic location where the service will be provided, and deliver it to the EPT designated repair center. It is the Customer’s responsibility to appropriately package and prepare the product for courier pickup.

1.05 Turnaround Time

Turnaround time for this service will be three (3) EPT business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by EPT until the time the repaired or replaced product is ready to be shipped back to the Customer. Received by EPT means (depending on shipment option used) either: (1) picked up at the Customer’s site by an EPT authorized courier or (2) received during EPT business hours at the EPT designate repair center, if delivered or shipped by the Customer. Turnaround time does not include the time the repaired or replaced product is in transit back to the Customer. If the defective product is received at the EPT designated repair center after 5:00 p.m. local time, the three-business-day turnaround time starts with the next business day. The three-business-day turnaround time is not available for all geographic locations and may be longer outside metropolitan areas.

1.06 Coverage Window

The coverage window specifies the time during which the described services are delivered offsite or remotely. Service is available between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding EPT holidays (may vary by geographic location).

II. OPTIONAL SERVICE FEATURES

2.01 Accidental Damage Protection

For eligible products, specific service levels may be offered with accidental damage from handling protection. When the accidental damage protection service feature applies, the Customer receives protection against accidental damage from handling to the covered hardware product as part of this service.

Accidental damage from handling is defined as physical damage to a product caused by or resulting from a sudden and unforeseen incident, provided such damage occurred in the course of regular use.

Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surges.

Coverage damage also includes damaged or broken liquid crystal displays (LCDs), and broken parts.

Additional details and exclusions to the accidental damage protection service feature are detailed in the “Service limitations” section below.

III. SERVICE-LEVEL OPTIONS

**Not all service level options are available on all products. The service-level options the Customer has chosen will be specified in the Customer’s contract documentation**

3.01 EPT Return Service

EPT provides a return service that includes repair or replacement and return of the defective product, including all parts, labor, and freight. By selecting the EPT Return Service Option, the Customer assumed responsibility for packaging and shipping or delivering the defective product to an EPT designated repair center. EPT will return the repaired or replaced product to the Customer’s site if it is within the geographic location where the service is provided. Turnaround time for this service will be three (3) EPT business days for eligible locations, except in cases of intermittent failure, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the product is received at an EPT designated repair center until the time the repaired or replaced product is ready to be returned to the Customer. Turnaround time does not include the time required to return-ship the repaired or replaced product. The Customer may request expedited return shipment for an additional charge, which will be billed to the Customer. The Customer may call the EPT Customer Support Center between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding EPT holidays. Extended telephone support may be available for selected products (times may vary by geographic location).

3.02 EPT Pickup and Return Service

EPT provides a door-to-door service that includes pickup, repair, or replacement of the defective product and return of the operational product. Turnaround time for this service will be three

(3) EPT business days for eligible locations, except in cases of intermittent failures, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the product is picked up at the Customer’s site if it is within the geographic location where the service is provided, until the time the repaired product is ready to be returned to the Customer. Turnaround time does not include the time required to return-ship the repaired or replaced product. The Customer may request expedited return shipment for an additional charge, which will be billed to the Customer.

The Customer may call the EPT Customer Support Center between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding EPT holidays. Extended telephone support may be available for selected products (times may vary by geographic location).

IV. COVERAGE

4.01 Coverage

All standard accessories included with the EPT base unit part number and all EPT supplied internal components such as memory and CD-ROM drives are covered under this service.

4.01(a) Not covered under this service are items such as, but not limited to, the following:

• Consumables including, but not limited to, batteries and Tablet PC pens and customer-replaceable batteries. Defective or depleted non-customer replaceable batteries will be replaced or repaired as part of this service.

• Maintenance kits and other supplies

• Toner

• Accessories purchased in addition to the base unit, such as docking stations and port replicators.

• Any product previously repaired by an unauthorized technician or user.

V. CUSTOMER RESPONSIBILITIES

5.01 Customer Responsibilities

Upon EPT request, the Customer will be required to support EPT’s remote problem resolution efforts, The Customer will:

• Provide all information necessary for EPT to deliver timely and professional remote support and to enable EPT to determine the level of support eligibility

• Start self-tests and install and run other diagnostic tools and programs

• Perform other reasonable activities to help EPT identify or resolve problems, as requested by

EPT

5.02 Shipment

The Customer must ensure that the product is appropriately packaged and prepared for pickup or the chosen method of delivery or shipment to the EPT designated repair center. EPT may require the Customer to include a print-out of any previously conducted self-test results together with the defective product.

5.03 Backup

It is the Customer’s responsibility to back up and remove all personal and/or confidential data from the defective product before it is returned to an EPT designated location for repair or replacement; EPT is not responsible for data stored on the returned product.

5.04 Reporting Accidental Damage

For EPT Warranty services that include the accidental damage protection service feature, it is the Customer’s responsibility to report the accidental damage to EPT within thirty (30) days of the incident date so that EPT can expedite system repair. EPT reserves the right to deny repair for systems under this coverage program for damages in which the incident has been reported more than thirty (30) days after the incident date.

5.05 Loaner Equipment

For any equipment supplied by EPT to the Customer as loaner, rental, or lease products, the Customer will promptly return the replacement equipment at the expiration or termination of support with EPT. The Customer will be solely responsible for removing all sensitive data before returning any such loaned, rented, or leased equipment to EPT. The Customer is responsible for returning loaned, rented or leased equipment from EPT and the Customer is solely responsible for any loss of that equipment. Failure to return loaned, rented, or leased equipment will result in the voiding of any and all warranties and services, in the name of the Customer, with EPT, and all other rights and remedies that may exist at law or in equity. The Customer must either return the loaned, rented, or leased equipment to EPT or pay the replacement value, as determined by EPT, to have all remaining warranties and services reinstated.

VI. SERVICE LIMITATIONS

6.01 Service Limitations

Activities such as, but not limited to, the following are excluded from this service:

• Backup, recovery, and support of the operating system, other software, and data

• Troubleshooting for interconnectivity or compatibility problems

• Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by EPT

• Services required due to failure of the Customer to take avoidance action previously advised by non-EPT personnel to install, repair, maintain, or modify hardware, firmware, or software

• Services that, in the opinion of EPT, are required due to improper treatment or use of the product

• User preventative maintenance

6.02 Exclusions to the Accidental Damage Protection Service Feature Option

The accidental damage protection service feature provides protection for sudden and unforeseen accidental damage from handling, provided such damage occurred in the course of regular use. It does not provide protection against damage due to:

• Normal wear and tear, change in color, texture, or finish; gradual deterioration, rust, dust, or corrosion

• Fire, a vehicular or homeowner’s accident (in cases in which said accident is covered by an insurance policy or other product warranty), act of nature (including, without limitation, floods), or any other peril originating from outside the product

• Police action, undeclared or declared war, nuclear incident, or terrorism

• Reckless, abusive, willful, or intentional conduct associated with handling and use of the product. If protective items such as covers, carrying cases or pouches, etc. were provided or made available for use with the covered product, it is expected that the Customer will continually use these product accessories for protection against damage to the covered product. Abuse is defined as the intentional non-utilization of protective items during product use, or the treatment of the product(s) that has been purchased for use in a harmful, injurious, or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this accidental damage protection service feature.

• Exposure to weather conditions or environmental conditions that are outside of EPT specifications; exposure to hazardous (including bio-hazardous) materials; operator negligence; misuse; mishandling; improper electrical power supply; unauthorized repairs or attempts to repair; improper and unauthorized equipment modifications, attachments, or installation; vandalism; animal or insect damage or infestation; defective batteries; battery leakage; lack of manufacturer-specified maintenance; or improper maintenance (including the use of inappropriate cleansers)

• Error in product design, construction, programming, or instructions

6.03 The Accidental Damage Protection Service Feature Does Not Cover the Following:

• Maintenance, repair, or replacement necessitation by loss or damage resulting from any cause other than normal use, storage and operation of the product in accordance with the manufacturer’s specifications and owner’s manual

• Any equipment relocated outside the country of purchase and not covered by an EPT Warranty service that includes travel accidental damage protection

• Theft, loss, mysterious disappearance, or misplacement

• Data loss or corruption; business interruptions

• Fraud (including, but not limited to, incorrect, misleading, erroneous, or incomplete disclosure of how the equipment was damaged to the Customer’s adjudicator, the servicer, or EPT)

• Accidental or other damage to the product that is cosmetic in nature, meaning damage that does not impact operation and functioning of the computer

• Computer monitor screen imperfection, including but not limited to ‘bur-in’ and missing pixels, caused by normal use and operation of the product

• Damage to product(s) whose serial numbers are removed or altered

• Damage or equipment failure that is covered by manufacturer’s warranty, recall, or factory bulletins

• Damage caused during Customer’s shipment of the covered product to or from another location

• Damage to hardware, software, media, data, etc., stemming from causes including, but not limited to viruses, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code, proprietary data, any support configuration, installation, or reinstallation of any software or data; or use of damaged or defective media

• Any and all pre-existing conditions that occurred (i.e., took place) prior to the date of purchase of the EPT Care Pack service

• Product obsolescence

6.04 Eligibility

Eligibility for purchase of the accidental damage protection (ADP) service features requires the product to be covered by a factory warranty or a warranty extension service with coverage duration equal to or longer than the accidental damage protection service.

6.05 Limitations to the Accidental Damage Protection Service Feature Option

Accidental damage protection coverage is limited to one claim per product per 18-month period commencing from the EPT Warranty service start date. Once the specified limit is reached, the cost of repair for any additional claims will be charged on a time-and-materials basis, but all other aspects of the EPT Warranty service purchased will remain in effect unless specifically documented otherwise in the country of purchase. For those Customers with a history of significantly high claims, EPT also reserves the right to deny acceptance of requests to purchase the accidental damage protection service feature.

VII. GENERAL

7.01 Governing Law

This agreement and the rights of the parties under this agreement will be governed by, interpreted, and enforced in accordance with the laws of the State of Indiana.

7.02 Entire Agreement

EPT does not make any further representations or warranties except as expressly stated within this Agreement.

For more information on EPT Warranty services, please visit our website:

http://www.eaglepointtechnology.com/