MAS - Idemia Identity & Security USA LLC - GS35F0523U

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule (FSS) Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is:

https://www.GSAAdvantage.gov.

Multiple Award Schedule (MAS) Federal Supply Group: Information Technology

PSC Codes: 7A21, 7B22, DA01, DB02, DG10, DJ01

Contract Number: GS-35F-0523U

Period Covered by Contract: July 31, 2008 – July 30, 2028

IDEMIA Identity & Security USA LLC

11951 Freedom Drive, Suite 1800

Reston, VA 20190-5642

(p) 1-800-368-9505 www.idemia.com

Contract Administrator: David Garcia

Email: gsasales@us.idemia.com

Business Size / Status: Other than Small Business

Prices shown herein are net (discount deducted)

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Pricelist current through Modification PS-0087 effective March 06, 2024 https://www.gsaadvantage.gov/ http://www.idemia.com/ mailto:gsasales@us.idemia.com

CUSTOMER INFORMATION

GSA LABOR CATEGORY DESCRIPTIONS FOR SIN 54151S, INFORMATION TECHNOLOGY PROFESSIONAL

SERVICES

GSA PRICELIST FOR SIN 54151S, INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

GSA PRICELIST FOR SIN 33411, NEW IT EQUIPMENT

GSA PRICELIST FOR SIN 811212, MAINTENANCE AND REPAIR OF IT EQUIPMENT

GSA PRICELIST FOR SIN 511210, SOFTWARE LICENSES

GSA PRICELIST FOR SIN 54151ECOM, ELECTRONIC COMMERCE AND SUBSCRIPTION SERVICES

GSA PRICELIST FOR SIN 541519PIV: HOMELAND SECURITY PRESIDENTIAL DIRECTIVE 12 PRODUCT AND

SERVICE COMPONENTS

END-USER LICENSE AGREEMENT

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 1 of 45

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s):

SINs Recovery SIN Title

33411 33411 STLOC Purchase of New Equipment

511210 511210 STLOC Perpetual Software Licenses

54151ECOM 54151ECOM STLOC Electronic Commerce and Subscription Services

54151S 54151S STLOC Information Technology Professional Services

541519PIV 541519PIV STLOC

Homeland Security Presidential Directive 12 Product and Service

Components

811212 811212 STLOC Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

OLM OLM STLOC Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the

Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment discounts, or any other concession affecting price. Contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

Please see our rates beginning on page #17

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, the Contractor shall insert “Not applicable” for this item:

Please refer to page #4

2. Maximum Order: SIN Maximum Order

33411 $500,000

511210 $500,000

54151ECOM $500,000

54151S $500,000

541519PIV $1,000,000

811212 $500,000

OLM $250,000

3. Minimum Order: $100.00

4. Geographic Coverage: Worldwide

5. Point of Production: Anaheim, CA

6. Discount from List Price: Government net prices (discounts already deducted.)

7. Quantity Discounts: Not Applicable

8. Prompt Payment Terms: Net 30 days

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 2 of 45

Information for ordering offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items: Not Applicable

10a. Time of Delivery: SIN 33411: 60 days after receipt of order

SIN 511210: 60 days after receipt of order

SIN 54151ECOM: 60 days after receipt of order

SIN 54151S: As negotiated at order level

SIN 541519PIV: 60 days after receipt of order

SIN 811212: 60 days after receipt of order

10b. Expedited Delivery: Items available for expedited delivery are noted in this price list.

10c. Overnight and 2-Day Delivery: Ordering activity may contact the Contractor for rates for overnight and two-day delivery.

10d. Urgent Requirements: Ordering agencies can request accelerated delivery for urgent requirements.

11. F.O.B. Point: Destination

12a. Ordering Address: IDEMIA

11951 Freedom Drive Suite 1800

Reston, VA 20190

12b. Ordering Procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address: Same as Ordering Address

14. Warranty Provision:

For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(2) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

The above is not intended to encompass items not currently covered by the GSA Schedule contract.

15. Export Packing Charges: Not Applicable

16. Terms and conditions of rental, maintenance, and repair:

Not Applicable

17. Terms and conditions of installation (if applicable):

INSTALLATION, DEINSTALLATION, REINSTALLATION: The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of

$2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon

Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-

Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN

33411.

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 3 of 45

18a. Terms and conditions of repair parts indicating date of parts, price lists and any discounts from list prices:

Not Applicable

18b. Terms and conditions for any other services (if applicable):

Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventative maintenance (if applicable) Not Applicable

22a. Special attributes such as environmental attributes

(e.g., recycled content, energy efficiency, and/or reduced pollutants):

Not Applicable

22b. If applicable, indicated that Section 508 compliance information is available on Information and Communications Technology (ICT) products and services offered and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at www.Section508.gov/

Section 508 compliance information on the supplies and services in this contract are available in Information and Communications Technology

(ICT) at the following: www.idemia.com

23. Unique Entity Identifier (UEI) Number X4MZYGMNUAE7

24. Notification regarding registration in System for Award Management (SAM) database: IDEMIA Identity &

Security USA LLC is registered and active in SAM.

http://www.section508.gov/ http://www.idemia.com/

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 4 of 45

GSA LABOR CATEGORY DESCRIPTIONS FOR SIN 54151S, INFORMATION TECHNOLOGY

PROFESSIONAL SERVICES

Experience Substitutions:

H.S. Diploma* + 4 years additional experience

Associates Degree + 2 years additional experience Equals Bachelors Degree

Bachelors Degree + 2 years additional experience Equals Masters Degree

Masters Degree + 3 years additional experience

Bachelors Degree + 5 years additional experience Equals Ph.D.

Education Substitutions:

A Ph.D. may be substituted for three (3) years of required experience for positions requiring a Masters Degree or five (5) years with positions requiring a Bachelors Degree

A Masters Degree may be substituted for two (2) years of required experience with positions requiring a

Bachelors Degree

A Bachelors Degree may be substituted for four (4) years of required experience with positions requiring a High

School Diploma

An Associates Degree may be substituted for two (2) years of required experience with positions requiring a

High School Diploma

A Bachelors Degree may be substituted for specialized software certifications and two (2) years of required experience with a High School Diploma

Specialized software certifications may be substituted for two (2) years of experience

Project Management Professional (PMP) certification may be substituted for two (2) years of experience

Labor Category IDEMIA Job Description and Experience Education

Level Years

Experience

Hardware Engineer/ Installer - Intermediate

Performs on-site Installation. Assembles hardware components packaged separately for shipment. Equivalent Connects TAP Biometrics Workstation to a working internet connection that is provided by the field site. Configures Biometrics Data Collection (BOC) application with site-specific values. Performs quality assurance testing (based on a government approved checklist) of the hardware and software after completion of assembly and configuration. Troubleshoots, diagnoses, and resolves any issues. Provides training on BOC software functionality to end users.

BS 5

Biometric Application Engineer - Intermediate

Applies experience in biometrics technology and building biometrics software applications to the following tasks: Designs, develops, enhances, debugs, and implements software. Participates in testing. Troubleshoots and resolves production problems. Researches, tests, builds, and coordinates conversion and/o: integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements and desired enhancements. Performs feasibility analysis on potential future projects. Assists in evaluation and recommendation of application software packages, application integration, and testing tools.

Participates in development of software user manuals and technical reports.

Applies knowledge and experience to serve as team leader on projects; instructs assigns, directs, and checks work of others on development team.

BS 5

Biometrics Subject Matter Expert (SME)

- Senior

Applies extensive knowledge of biometrics technologies, industry standards, the latest technology enhancements and how new functionality can be leveraged by criminal justice agencies (CJAs) and non-criminal justice agencies (NCJAs), to the following tasks: Communicate with senior managers and IT managers at federal

BS 10

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Education

Level Years

Experience government agencies to understand their business needs and technical requirements. Research and recommends biometrics technologies, hardware, and software products that meet technical requirements and are suitable for their business processes and use case scenarios. Works with federal agency managers/IT staff and product manufacturers to configure biometrics solutions, conduct pilots, perform analysis and evaluation of results, provide recommendations, and develop a plan and concept of operations to deploy biometrics solutions with new hardware, software, and business processes to field sites.

Information Assurance/IT Security Specialist - Senior

Provides support to plan, coordinate, and implement information security for an organization, a program, or a new project. Provides support for facilitating and helping clients identify current security infrastructure, define future programs, design, and implement security related to IT systems. Gathers and organizes technical information about an organization's program or project mission goals, needs, and existing security products. Performs risk analysis and risk assessment.

May serve as Information System Security Officer. May oversee efforts of security staff to design, develop, engineer, and implement solutions that meet the organization, program, or project's security requirements. Has experience in leading and engineering hardware/software security implementations.

Understands business security practices, procedures, standards, and certifications that are applicable to federal agencies. Has experience with the processes and procedures to obtain Authorization to Operate (A TO) for new IT systems. Has expertise in security hardening for mobile computing devices such as laptops, tablets, and phones. Has expertise in the current security tools available; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current internet technology.

BS 10

Business Systems Analyst I

Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements.

Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.

Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work under direct supervision.

Handles basic issues and problems, and refers more complex issues to higher-level staff.

BA 0

Business Systems Analyst II

Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements.

Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.

Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work under general supervision.

Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

May provide leadership, coaching, and/or mentoring to a subordinate group.

BA 2

Business Systems Analyst III

Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements.

Communicates requirements to the development teams through the use of

BA 5

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Education

Level Years

Experience specifications, statements of work, project plans, or other forms of documentation.

Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work under minimal supervision.

Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

Business Systems Analyst IV

Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements.

Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.

Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work with a high degree of latitude.

Handles the most complex issues. Possesses expert knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.

BA 8

Cloud Engineer II Installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions.

Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations.

Requires experience with one or more cloud computing platforms. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

BA 2

Cloud Engineer III Installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions.

Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations.

Requires experience with one or more cloud computing platforms. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.

BA 5

Cloud Engineer IV Manages installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions.

Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations.

Requires experience with one or more cloud computing platforms. Performs work with a high degree of latitude. Handles the most complex issues. Possesses

BA 8

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Education

Level Years

Experience expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group.

Cloud Services Engineer (Director)

Manages installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions.

Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations.

Requires experience with one or more cloud computing platforms. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group.

BA 10

Data Analyst I Responsible for the maintenance and management of organizational data assets.

Job Duties: Collects or receives data from disparate sources. Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems. Works with data providers to improve data management workflow. Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs. Develops and executes standard or custom queries or reports to retrieve data as required. May be responsible for approving and/or establishing user access to data management systems. Performs work under direct supervision.

Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.

BA 0

Data Analyst II Responsible for the maintenance and management of organizational data assets.

Job Duties: Collects or receives data from disparate sources. Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems. Works with data providers to improve data management workflow. Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs. Develops and executes standard or custom queries or reports to retrieve data as required. May be responsible for approving and/or establishing user access to data management systems. Performs work under general supervision.

Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

May provide leadership, coaching, and/or mentoring to a subordinate group.

BA 2

Data Analyst III Responsible for the maintenance and management of organizational data assets.

Job Duties: Collects or receives data from disparate sources. Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems. Works with data providers to improve data management workflow. Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs. Develops and executes standard or custom queries or reports to retrieve data as required. May be responsible for approving and/or establishing user access to data management systems. Performs work under minimal supervision.

Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to a subordinate group.

BA 5

Database Administrator I

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards.

Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements.

Develops and designs database strategies and system monitoring. Improves

BA 0

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Education

Level Years

Experience database performance and capacity, and plans for future expansion requirements.

Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

Database Administrator II

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards.

Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements.

Develops and designs database strategies and system monitoring. Improves database performance and capacity, and plans for future expansion requirements.

Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

BA 2

Database Administrator III

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards.

Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements.

Develops and designs database strategies and system monitoring. Improves database performance and capacity, and plans for future expansion requirements.

Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.

BA 5

Database Administrator IV

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards.

Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements.

Develops and designs database strategies and system monitoring. Improves database performance and capacity, and plans for future expansion requirements.

Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 9 of 45

Education

Level Years

Experience

E-learning Designer I Develops learning solutions enabled or enhanced by the internet, intranet, extranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs. Job Duties: Reviews company teaching and learning programs to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced using Information and Learning Technology (ILT) and e-learning. Develops instructional material, coordinates, writes and edits educational content, and incorporates current technology into learning solutions. Evaluates and confirms learning objectives through ongoing needs assessments. May be responsible for developing action plans, timetables, benchmarks, quantitative targets for the online programs and projects. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

BA 0

E-learning Designer

II

Develops learning solutions enabled or enhanced by the internet, intranet, extranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs. Job Duties: Reviews company teaching and learning programs to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced using Information and Learning Technology (ILT) and e-learning. Develops instructional material, coordinates, writes and edits educational content, and incorporates current technology into learning solutions. Evaluates and confirms learning objectives through ongoing needs assessments. May be responsible for developing action plans, timetables, benchmarks, quantitative targets for the online programs and projects. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.

BA 2

E-learning Designer

III

Develops learning solutions enabled or enhanced by the internet, intranet, extranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs. Job Duties: Reviews company teaching and learning programs to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced using Information and Learning Technology (ILT) and e-learning. Develops instructional material, coordinates, writes and edits educational content, and incorporates current technology into learning solutions. Evaluates and confirms learning objectives through ongoing needs assessments. May be responsible for developing action plans, timetables, benchmarks, quantitative targets for the online programs and projects. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

BA 5

Help Desk Technician I

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties: Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems, and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

HS 0

Help Desk Technician II

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties: Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems, and updates these systems when

HS 2

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Education

Level Years

Experience necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

Help Desk Technician III

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties: Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems, and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

HS 4

Help Desk Technician IV

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties: Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems, and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

HS 6

Help Desk/IT Service Desk (Sr Director)

Manages the information technology help desk operations for an organization. Job Duties: Manages a team of help desk representatives. Develops and supports information systems products and services which include, but are not limited to personal computers, peripherals, internet connection, installed software applications, networking or access issues. Implements training and help desk software capabilities to strengthen service operations. Ensures service requests are properly resolved according to organizational standards. Develops, coordinates, and maintains installation or maintenance documentation. Oversees service performance, purchasing, testing, or the installation of help desk equipment. Comprehensive knowledge of the field's concepts and principles.

Performs complex tasks typically following established processes. Leads and directs the work of other employees and has full authority for personnel decisions.

Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.

BA 8

Information Security Engineer V

Designs and oversees implementation of enterprise information security architectures and solutions. Job Duties: Recommends modifications to application development, database design, networking, or infrastructure architecture with the goal of complying with internal information security policies and standards.

Monitors emerging products, technologies, or best practices that will improve security for the organization and its stakeholders. Assists senior leadership in the development of security policies, standards, and strategies. Performs or participates in security audits, identifies security gaps, and develops and implements risk mitigation solutions. Performs work with a high degree of latitude.

Handles the most complex issues. Possesses expert knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.

BA 10

Network Engineer II Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Job Duties:

Performs maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware and software issues.

May develop and administer end-user training to achieve efficient utilization of LAN/WAN. Reviews progress and evaluates results. Performs work under general supervision. Handles moderately complex issues and problems, and refers more

BA 2

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Education

Level Years

Experience complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

Network Engineer III Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Job Duties:

Performs maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware and software issues.

May develop and administer end-user training to achieve efficient utilization of LAN/WAN. Reviews progress and evaluates results. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

BA 5

Network Engineer IV Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Job Duties:

Performs maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware and software issues.

May develop and administer end-user training to achieve efficient utilization of LAN/WAN. Reviews progress and evaluates results. Performs work with a high degree of latitude. Handles the most complex issues.

BA 8

Project/Program Specialist (Director)

Directs and oversees the organization's portfolio of projects, ensuring that projects are completed on time, within budget, and to the satisfaction of the customer. Job Duties: Defines the organization's project management methodology and establishes processes for tracking and delivering projects. Establishes project teams and distributes the project workload. Serves as a liaison between project teams, external clients, or other functional areas of the organization. Sets and manages project expectations. Ensures projects are completed on time and within established quality standards and provides reports to clients or project sponsors.

Has extensive experience with the concepts and principles of one or more related fields or departments. Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination. Supervision is often provided through a team of subordinate managers. Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management. Establishes departmental policies, practices, and procedures that have a significant impact on the organization.

BA 10

Project/Program Specialist (Sr Manager)

Manages all aspects of projects for an organization. Job Duties: Coordinates the work activities for multiple functions to ensure satisfying delivery. Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery. Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management. Assists with the selection, negotiation, and managing of all activities regarding external consultants or vendors. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

BA 8

Project/Program Specialist II

Assist in developing, implementing, and maintaining a project reporting and cost tracking system for the project that satisfies the needs of the project team. May Provide administrative and logistical support including meeting arrangement, progress tracking, and documentation. Prepares reports on the status of the various programs including the stage of development, budget variance or completion dates. Typically reports to a project leader or manager.

HS 2

Project/Program Specialist III

Develops, implements, and maintains a project reporting and cost tracking system for the project that satisfies the needs of the project team. May Provide administrative and logistical support including meeting arrangement, progress

HS 4

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 12 of 45

Education

Level Years

Experience tracking, and documentation. Prepares reports on the status of the various programs including the stage of development, budget variance or completion dates. Provides leadership, coaching, and/or mentoring to a subordinate group.

May act as a lead or first-level supervisor. Typically reports to a project leader or manager.

Software Developer

III

Codes and develops software applications. Job Duties: Works as part of a development team in the design of software applications. Conducts requirement analysis, documents technical specifications, and writes, reviews, and debugs code. Recommends product revisions or enhancements based on user feedback.

Develops and maintains documentation or user manuals. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

BA 5

Software Engineer II Analyzes, designs, develops, modifies, writes, edits, and implements software programming applications. Job Duties: Analyzes and defines software requirements to determine specifications and standards. Proposes software solutions. Determines the cost of new and modified systems, and engages in the proposal process. Develops, designs, and edits original applications, or modifies third-party applications. Tests and approves applications. Trains users, and writes training manuals. Manages user support and feedback. May specialize in one or more areas of development, including network, operating systems, databases, or applications. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.

BA 2

Software Engineer III Analyzes, designs, develops, modifies, writes, edits, and implements software programming applications. Job Duties: Analyzes and defines software requirements to determine specifications and standards. Proposes software solutions. Determines the cost of new and modified systems, and engages in the proposal process. Develops, designs, and edits original applications, or modifies third-party applications. Tests and approves applications. Trains users, and writes training manuals. Manages user support and feedback. May specialize in one or more areas of development, including network, operating systems, databases, or applications. Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

BA 5

Software Engineer IV Analyzes, designs, develops, modifies, writes, edits, and implements software programming applications. Job Duties: Analyzes and defines software requirements to determine specifications and standards. Proposes software solutions. Determines the cost of new and modified systems, and engages in the proposal process. Develops, designs, and edits original applications, or modifies third-party applications. Tests and approves applications. Trains users, and writes training manuals. Manages user support and feedback. May specialize in one or more areas of development, including network, operating systems, databases, or applications. Performs work independently. Considered a high-level specialist who regularly interacts and works with senior management. Uses advanced techniques, theories, and processes to complete work. Next step is typically management.

BA 8

Solutions Architect IV Designs and develops IT applications. Job Duties: Develops enterprise-level applications and custom integration solutions including major enhancements and interfaces, functions and features. Uses a variety of platforms to provide automated systems applications to customers. Provides expertise regarding the integration of applications across the business. Determines specifications, then plans, designs, and develops software solutions, utilizing appropriate software

IDEMIA Identity & Security USA LLC GS-35F-0523U Page 13 of 45

Education

Level Years

Experience engineering processes either individually or in concert with project team. Develops programming and development standards and procedures as well as programming architectures for code reuse. Has extensive knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs. Applies the attributes and processes of current application development methodologies. Researches and maintains knowledge in emerging technologies and possible application to the business.

Performs work under general supervision. Routinley handles complex issues and problems. Possesses solid working knowledge of subject matter.

Solutions Architect V Leads the designs and develops IT applications. Job Duties: Develops enterprise-level applications and custom integration solutions including major enhancements and interfaces, functions and features. Uses a variety of platforms to provide automated systems applications to customers. Provides expertise regarding the integration of applications across the business. Determines specifications, then plans, designs, and develops software solutions, utilizing appropriate software engineering processes either individually or in concert with project team. Develops programming and development standards and procedures as well as programming architectures for code reuse. Has knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs. Leads and provides expertise in the attributes and processes of current application development methodologies. Researches and maintains knowledge in emerging technologies and possible application to the business. Performs work under general supervision. Handles complex issues and problems amongst the team. Possesses expert knowledge of subject matter.

BA 10

Systems Administrator I

Installs and maintains operating systems and related software to ensure stable performance. Job Duties: Evaluates system specifications, input and output processes, and working parameters for hardware and software compatibility.

Troubleshoots networking and operating system problems. Must be familiar with shell and kernel-level programming and system-specific requirements.

Researches and recommends innovative and possible automated approaches for system administration tasks. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

Possesses beginning to working knowledge of subject matter.

BA 0

Technical Consultant

III

Provides technical advice to organizations with regard to technology.