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GENERAL SERVICES ADMINISTRATION
Federal Acquisition Service Authorized Federal Supply Schedule Price List
On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage!™ is: GSAAdvantage.gov.
Schedule for - Multiple Award Schedule Federal Supply Group: Professional Services FSC Class(es)/ Product Code(s):
For more information on ordering go to the following website: https://www.gsa.gov/schedules
Contract Number: GS-35F-0470X
Contract Period: June 30, 2021 – June 29, 2026
Contractor: Link Tech, LLC (dba Link Technologies)
| 9505 Hillwood Drive, Suite 150 |
| Las Vegas, NV 89134 | |
| Business Size: | Woman-Owned Economically Disadvantaged Small Business | |
| Telephone: | 702-233-8703 | |
| Toll Free: | 888-367-5549 | |
| Fax: | 702-233-8053 | |
| Web Site: | | linktechconsulting.com |
| E-mail: | Debbie@linktechconsulting.com | |
Contract Administration: Debbie Banko
CUSTOMER INFORMATION:
1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:
| 54151S |
| Information Technology Professional Services |
| OLM |
| Order Level Materials |
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. Not Applicable, Services
1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See page 3
2. Maximum Order SIN 54151S: 500,000.00 SIN OLM: $250,000.00
3. Minimum Order: $100.00
4. Geographic Coverage (delivery Area): Domestic Only
5. Point(s) of production (city, county, and state or foreign country): Same as company address
6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).
7. Quantity discounts: N/A
8. Prompt payment terms: None Net 30 Note: Prompt payment terms must be followed by the statement "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions."
9. Foreign items (list items by country of origin): None
10a. Time of Delivery (Contractor insert number of days): Specified on the Task Order
10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery: Contact Contractor
10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor
10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery: Contact Contractor
11. F.O.B. Points(s): Destination
12a. Ordering Address(es): Same as Contractor
12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address(es): Same as company address
14. Warranty provision.: Contractor’s standard commercial warranty.
15. Export Packing Charges (if applicable): N/A
16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A
17. Terms and conditions of installation (if applicable): N/A
18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A
18b. Terms and conditions for any other services (if applicable): None
19. List of service and distribution points (if applicable): N/A
20. List of participating dealers (if applicable): N/A
21. Preventive maintenance (if applicable): N/A
22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): [Identify as applicable] N/A
22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where the full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/ N/A
23. Unique Entity Identifier (UEI) number: D3NQAPKJJ8V8
24. Notification regarding registration in System for Award Management (SAM) database: Contractor registered and active in SAM.gov
Awarded GSA Pricing
| Labor Category Title |
| Unit of Issue |
| GSA Price |
| (101) PROGRAM MANAGER |
| Hourly |
| $108.80 |
| (111) PROJECT MANAGER I |
| Hourly |
| $103.30 |
| (112) PROJECT MANAGER II |
| Hourly |
| $113.62 |
| (113) PROJECT MANAGER III |
| Hourly |
| $156.50 |
| (201) QUALITY ASSURANCE ANALYST I |
| Hourly |
| $56.07 |
| (202) QUALITY ASSURANCE ANALYST II |
| Hourly |
| $60.84 |
| (203) QUALITY ASSURANCE ANALYST III |
| Hourly |
| $75.00 |
| (211) QUALITY ASSURANCE TESTER I |
| Hourly |
| $37.00 |
| (212) QUALITY ASSURANCE TESTER II |
| Hourly |
| $44.00 |
| (213) QUALITY ASSURANCE TESTER III |
| Hourly |
| $49.09 |
| (221) QUALITY ASSURANCE TECHNICAL WRITER & EDITOR |
| Hourly |
| $122.41 |
| (301) BUSINESS ANALYST I |
| Hourly |
| $50.46 |
| (302) BUSINESS ANALYST II |
| Hourly |
| $60.00 |
| (303) BUSINESS ANALYST III |
| Hourly |
| $91.81 |
| (311) DATABASE ADMINISTRATOR I |
| Hourly |
| $50.46 |
| (312) DATABASE ADMINISTRATOR II |
| Hourly |
| $62.91 |
| (313) DATABASE ADMINISTRATOR III |
| Hourly |
| $100.00 |
| (401) SUBJECT MATTER EXPERT |
| Hourly |
| $215.33 |
| (411) CYBER SECURITY SPECIALIST |
| Hourly |
| $153.02 |
| (501) INFORMATION SECURITY ANALYST I |
| Hourly |
| $95.21 |
| (502) INFORAMTION SECURITY ANALYST II |
| Hourly |
| $102.96 |
| (503) INFORAMTION SECURITY ANALYST III |
| Hourly |
| $153.02 |
| (511) INFORMATION SECURITY DIRECTOR |
| Hourly |
| $171.12 |
| (521) INFORMATION SECURITY SPECIALIST I |
| Hourly |
| $112.22 |
| (522) INFORMATION SECURITY SPECIALIST II |
| Hourly |
| $119.22 |
| (523) INFORMATION SECURITY SPECIALIST III |
| Hourly |
| $154.02 |
| (531) CHIEF SECURITY OFFICER (CSO) |
| Hourly |
| $200.00 |
| (601) COMPUTER OPERATOR |
| Hourly |
| $36.00 |
| (611) PC TECH |
| Hourly |
| $24.00 |
| (621) TEST ENGINEER |
| Hourly |
| $38.91 |
| (631) CABLE TECHNICIAN |
| Hourly |
| $55.00 |
| (641) HELP DESK I |
| Hourly |
| $44.40 |
| (642) HELP DESK II |
| Hourly |
| $48.24 |
| (643) HELP DESK III |
| Hourly |
| $50.46 |
| (651) DESKTOP/NETWORK SUPPORT I |
| Hourly |
| $32.97 |
| (652) DESKTOP/NETWORK SUPPORT II |
| Hourly |
| $56.45 |
| (653) DESKTOP / NETWORK SUPPORT III |
| Hourly |
| $91.81 |
| (661) MAINTANANCE PROGRAMMER/TESTER |
| Hourly |
| $26.49 |
| (701) WEB DESIGNER I |
| Hourly |
| $74.05 |
| (702) WEB DESIGNER II |
| Hourly |
| $85.57 |
| (703) WEB DESIGNER III |
| Hourly |
| $95.13 |
| (711) WEB DEVELOPER I |
| Hourly |
| $92.96 |
| (712) WEB DEVELOPER II |
| Hourly |
| $98.67 |
| (713) WEB DEVELOPER III |
| Hourly |
| $104.59 |
| (721) GRAPHICS SPECIALIST |
| Hourly |
| $74.05 |
| (801) NETWORK ARCHITECT |
| Hourly |
| $94.16 |
| (811) BUSINESS PROCESS CONSULTANT |
| Hourly |
| $108.80 |
| (821) CHIEF JAVA/.NET ARCHITECT |
| Hourly |
| $119.22 |
| (831) DATABASE ANALYST I |
| Hourly |
| $74.05 |
| (832) DATABASE ANALYST II |
| Hourly |
| $85.57 |
| (833) DATABASE ANALYST III |
| Hourly |
| $95.13 |
| (841) DATA SECURITY ANALYST I |
| Hourly |
| $75.00 |
| (842) DATA SECURITY ANALYST II |
| Hourly |
| $95.21 |
| (843) DATA SECURITY ANALYST III |
| Hourly |
| $102.02 |
| (851) PROGRAMMER ANALYST I |
| Hourly |
| $82.64 |
| (852) PROGRAMMER ANALYST II |
| Hourly |
| $87.81 |
| (853) PROGRAMMER ANALYST III |
| Hourly |
| $92.96 |
| (861) DATABASE DEVELOPER |
| Hourly |
| $100.40 |
| (871) SYSTEMS DEVELOPMENT SPECIALIST |
| Hourly |
| $105.12 |
| (881) NETWORK ANALYST I |
| Hourly |
| $75.00 |
| (901) ADMINISTRATIVE ASSISTANCE I |
| Hourly |
| $27.79 |
| (902) ADMINISTRATIVE ASSISTANCE II |
| Hourly |
| $38.84 |
| (903) EXECUTIVE ASSISTANT |
| Hourly |
| $46.88 |
| (911) HR SPECIALIST - ORGANIZED CHANGE MANAGEMENT |
| Hourly |
| $155.00 |
| (921) DATA ENTRY CLERK |
| Hourly |
| $38.12 |
| (1001) ERP PROJECT MANAGER |
| Hourly |
| $125.06 |
| (1011) ERP DEVELOPER |
| Hourly |
| $105.06 |
Labor Category Descriptions
| Labor Category Title |
| Labor Category Description |
| Minimum Education |
| Minimum Years of Experience |
| PROGRAM MANAGER |
| Over all activities relative to the contract(s), order(s), and or projects assigned. Manages complex projects/programs from design and development though production. Defines requirements and plan project lifecycle deployment. Define resources and schedule for project/program implementation. Create strategies for risk mitigation and contingency planning. Plans and schedule project/program deliverables, goals, and milestones. Directs and oversees project/program engineering team and manages conflicts within group. Performs team assessments and evaluations. Efficiently identifies and solves project/program issues. Demonstrates leadership to define requirements for project program risk. Develop Requests for Proposals (RFP) for external services. Designs and maintain technical and project/program documentation. Strong organizational, presentation, and customer service skills. Scheduling and budgeting experience. |
| Bachelors |
| 10 |
| PROJECT MANAGER I |
| Performs project management for IT related software development and configuration management and other similar programs, complex Management Information Systems programs, or other associated efforts. Provides competent leadership and responsible project direction through successful performance of a variety of detailed, diverse elements of project management tasks. Directs completion of tasks within estimated timeframes and budget constraints. Schedules and assigns duties to subordinates and subsists to ensure assignments are completed as directed. Interfaces with client counterpart when appropriate. Reports in writing and orally to Program Manager (Director) on project progress/status and various issues or problems. Shall have demonstrated IT expertise and communication skills to be able to interface with corresponding levels of management. |
| Bachelors |
| 4 |
| PROJECT MANAGER II |
| Assists Program Manager with the technical and personnel management of the project effort. Understands specialized technical nature of contract effort, provides daily technical guidance and direction to support staff. Under supervision of Program Manager, directs staff in large projects or multiple simultaneous, on-going projects according to project deliverables and milestones. The successful candidate will have excellent written and oral presentation skills and have the ability to communicate with all levels of management staff and vendors. Must have experience working with Project Management tools and techniques and experience with EVM and PMI methods. |
| Bachelors |
| 6 |
| PROJECT MANAGER III |
| Oversight activities include, but are not limited to quality improvement, budgetary management, contract compliance and staff management. Understands specialized technical nature of contract effort, provides daily technical guidance and direction to support staff. Under supervision of Program Manager, directs staff in large projects or multiple simultaneous, on-going projects according to project deliverables and milestones. The successful candidate will have excellent written and oral presentation skills and have the ability to communicate with all levels of management staff and vendors. |
| Bachelors |
| 8 |
| QUALITY ASSURANCE ANALYST I |
| Proficient in QA development and automation tools. Experienced in all phases of the engineering lifecycle including quality analysis, business requirements analysis, design, development, and testing. Perform graphical user interface (GUI) testing to verify proper function, data content, performance, usability, and compatibility. Analyze and isolate product anomalies, bugs and technical issues and create and assign issue/error logs. Review and analyze all system output (file prints, log records, on-line screens, etc.) to ensure accuracy and quality. Prepare clear, accurate reports to help technician in locating and fixing anomalies. Review software documentation for accuracy and completeness against test objectives. Release products on time and with known quality in accordance with test plans. |
| Bachelors |
| 4 |
| QUALITY ASSURANCE ANALYST II |
| Proficient in QA development and automation tools. Experienced in all phases of the engineering lifecycle including quality analysis, business requirements analysis, design, development, and testing. Perform graphical user interface (GUI) testing to verify proper function, data content, performance, usability and compatibility. Analyze and isolate product anomalies, bugs and technical issues and create and assign issue/error logs. Review and analyze all system output (file prints, log records, on-line screens, etc.) to ensure accuracy and quality. Prepare clear, accurate reports to help technician in locating and fixing anomalies. Review software documentation for accuracy and completeness against test objectives. Release products on time and with known quality in accordance with test plans. |
| Bachelors |
| 6 |
| QUALITY ASSURANCE ANALYST III |
| Proficient in QA development and automation tools. Experienced in all phases of the engineering lifecycle including quality analysis, business requirements analysis, design, development, and testing. Perform graphical user interface (GUI) testing to verify proper function, data content, performance, usability and compatibility. Analyze and isolate product anomalies, bugs and technical issues and create and assign issue/error logs. Review and analyze all system output (file prints, log records, on-line screens, etc.) to ensure accuracy and quality, prepare clear, accurate reports to help technician in locating and fixing anomalies. Review software documentation for accuracy and completeness against test objectives. Release products on time and with known quality in accordance with test plans. |
| Bachelors |
| 10 |
| QUALITY ASSURANCE TESTER I |
| Competent in test scripts development — Required: Competent in analyzing the requirements and identifying test cases. Relevant work experience in Quality Assurance, Quality Control, and Test Automation. Good knowledge in current quality assurance and testing methodologies in agile development environment. Relevant hands-on structured programming skills/experience — Preferred: strong programming skills in at least one language. Software design and development techniques to develop structured automation scripts. Strong through leadership/innovation and passion for metrics driven continuous improvement. Experience in and understanding of risk-based testing & exploratory testing. Strong communication and collaborative skills. Ability to work and contribute to a team environment. Good analytical, problem-solving, and debugging skills. Possess strong technical and business skills. Commitment to Test Automation: Ability to learn new automation tools and technologies and apply those skills to automate at least 70% of the tests. |
| Associates |
| 4 |
| QUALITY ASSURANCE TESTER II |
| Competent in test scripts development — Required: Automated & Manual testing. Good knowledge in current quality assurance and testing methodologies in agile development environment. Relevant hands-on structured programming skills/experience. Strong programming skills in at least one language. Software design and development techniques to develop structured automation scripts. Strong through leadership/innovation and passion for metrics driven continuous improvement. Experience in and understanding of risk based testing and exploratory testing. Strong communication and collaborative skills. Ability to work and contribute to a team environment Good analytical, problem solving, and debugging skills. Ability to learn new tools and technologies in a short period. Possess strong technical and business skills. Commitment to Test Automation: Ability to learn new automation tools and technologies and apply those skills to automate at least 70% of the tests. Learn and become an expert in at least one of the test automation tools used within client site. |
| Bachelors |
| 6 |
| QUALITY ASSURANCE TESTER III |
| Competent in analyzing the requirements and identifying the test cases. Software design and development techniques to develop structured automation scripts. Strong through leadership/innovation and passion for metrics driven continuous improvement. Good knowledge in SDLC methodologies Agile. Experience in and understanding of risk based testing and exploratory testing. Strong communication and collaborative skills. Ability to work and contribute to a team environment. |
| Bachelors |
| 8 |
| QUALITY ASSURANCE TECHNICAL WRITER & EDITOR |
| Develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment. Reviews manufacturer's and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment. Studies blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Reviews published materials and recommended revisions or changes in scope, format, content, and methods of reproduction and binding, may maintain records and files of work and revisions. May assist in laying out material for publication. May arrange for typing, duplication and distribution of material. May edit, standardize, or make changes to material prepared by other writers or personnel. May specialize in writing material regarding work methods. |
| Bachelors |
| 6 |
| BUSINESS ANALYST I |
| Provides functional analysis related to the design, development and implementation of software operating systems and associated program products. Works under direct guidance/supervision of senior level software systems personnel. Uses own judgment and initiative in resolving technically complex software problems. Responsible for assuring that all procedures, enhancements, and test results in area of responsibility are documented. May be asked to furnish time estimates to complete proposed projects and designs. Uses accepted industry standards and practices regarding development of commercial software operating systems and program products. |
| Bachelors |
| 3 |
| BUSINESS ANALYST II |
| Provide analytical support to internal and partners and senior management. Develop data models to define actionable business metrics and predictions. Work with engineering and business systems to develop related tasks. Play a leading role in providing strategies and optimization to the organization. |
Bachelors
| BUSINESS ANALYST III |
| Provide analytical support to internal and partners and senior management. Develop data models to define actionable business metrics and projections. Report creation for key cross functional and cross channels. Work with engineering and business systems to develop related tasks. Play a leading role in providing strategies and optimization to the organization. |
| Bachelors |
| 9 |
| DATABASE ADMINISTRATOR I |
| Applies knowledge of computer science concepts and techniques in the design, development, installation, and maintenance of databases to satisfy engineering, scientific, or business data acquisition and management challenges. Develops and maintains necessary public synonyms, database links, and user access controls. |
| Bachelors |
| 6 |
| DATABASE ADMINISTRATOR II |
| Applies knowledge of computer science concepts and techniques in the design, development, installation, and maintenance of databases to satisfy engineering, scientific, or business data acquisition and management challenges. Develops and maintains necessary public synonyms, database links, and user access controls. Provides database tuning and monitoring to ensure effective and efficient data access to include comparison of performance ratios, tuning of memory configuration, disk I/O, and application software, design, and maintenance of the physical layout of the databases and calculating disk space requirements for database tables and indexes. Responsible for segments or phases of broader, more complex projects. |
| Bachelors |
| 10 |
| DATABASE ADMINISTRATOR III |
| Provides database tuning and monitoring to ensure effective and efficient data access to include comparison of performance ratios, tuning of memory configuration, disk I/O, and application software, design, and maintenance of the physical layout of the databases and calculating disk space requirements for database tables and indexes. Responsible for segments or phases of broader, more complex projects. |
| Bachelors |
| 15 |
| SUBJECT MATTER EXPERT |
| Concentrated hands-on experience in the specific discipline of the subject matter field required by a customer task order. Subject matter expand understands, affiliates, and implements best practices related to their area of expertise. Depending on the work environment, the SME may be an active participant of a workgroup with the need for specialized knowledge. The SME provides guidance on how their area of capability can resolve an organizational need, and actively participates in all phases of the software development life cycle. The SME provides technical and/or specialized guidance concerning complex problems or challenges in the subject matter field. Performs analysis and studies; prepares reports and give presentations. Work independently or as a member of a team. During software development assignments, the subject matter expert is responsible for defining business requirements and recommending a technical approach to meet those needs. Also generates design specifications for software development, which typically involves translating business requirements into detailed algorithms for coding. SME oversees the development, testing, and implementation of the technical solution, and validates the final product satisfies the defined requirements. |
| Masters |
| 15 |
CYBER SECURITY SPECIALIST
Leads and participates in the performance of security risk assessments, system threat assessments, vulnerability assessments, intrusion detection, and penetration analyses of facilities, information systems, and networks. Leads and participates in the development and preparation of OPSEC Plans, Security Plans, and Vulnerability Assessments. Leads and participates in the evaluation of system and network access control, data integrity, and system virus and worm countermeasures associated with data processing, LAN, and WAN systems. Leads and participates in the use of state-of-the-art security evaluation and assessment technology, techniques, and tools to perform the above duties. Defining specialized requirements, conceptualizing, and developing system designs, analyzing alternative approaches, and implementing complex systems.
| INFORMATION SECURITY ANALYST I |
| Excellent knowledge of database administration, programming and systems analysis procedures, and a thorough knowledge of database software and operating systems. Will monitor and maintain systems and procedures to safeguard internal information systems and databases. Research changes to enhance systems security. Communicate security requirements and procedures to all users and new employees. Assists in identifying potential threats and responds to reported security incidents/violations. Assist in determining cause of security violations. Research changes to procedures and systems to enhance systems security. Assists in the development of periodic system security tests. |
| Bachelors |
| 4 |
| INFORAMTION SECURITY ANALYST II |
| Excellent knowledge of database administration, programming and systems analysis procedures, and a thorough knowledge of database software and operating systems. Will monitor and maintain systems and procedures to safeguard internal information systems and databases. Research changes to enhance systems security. Communicate security requirements and procedures to all users and new employees. Assists in identifying potential threats and responds to reported security incidents/violations. Assist in determining cause of security violations. Research changes to procedures and systems to enhance systems security. Assists in the development of periodic system security tests. |
| Bachelors |
| 6 |
| INFORAMTION SECURITY ANALYST III |
| Will monitor, evaluate, and maintain systems and procedures to safeguard internal information systems and databases. Researches, recommends, and implements changes to enhance systems security. Educates and communicates security requirements and procedures to all users and new employees. Identify potential threats and responds to reported security incidents/violations. Determines cause of security violations and recommends corrective actions. Researches, recommends, and implements changes to procedures and systems to enhance systems security. Assists in the development of and conducts periodic system security tests. May also perform complex analyses on test results and prepares reports on this information for management |
| Bachelors |
| 8 |
INFORMATION SECURITY DIRECTOR
Acts as the overall lead, manager, and administrator for Information Security related contract efforts. Serve as the primary interface and point of contact with program authorities and representatives on technical and program/project issues. Supervises program/project operations by developing procedures, planning, and directing execution of the technical, programming, maintenance and administrative support effort and monitoring and reporting progress. Manage acquisition and employment of program/project resources. Manages and controls financial and administrative aspects of the program.
| INFORMATION SECURITY SPECIALIST |
| Related experiences that may include systems design engineering and integration of complex hardware/software systems. Performs day-to-day security risk assessment of IT infrastructure systems and assists with application of security risk mitigating controls. Assess security solutions in the areas of security policy, audit, and vulnerability assessment. Researches new tools and techniques for current and future usage within systems. Researches different means of system compromise and penetration testing and provides documentation for developments of potential security issues. Assists with computer and network forensic investigations where breaches of security are detected. |
| Bachelors |
| 4 |
| INFORMATION SECURITY SPECIALIST II |
| Ability to develop complex security protection policies and procedures. Thorough knowledge of current security regulatory requirements. Implement and execute IT protection procedures. Develop security auditing processes. Develop frameworks and procedures for accomplishing security program. Researches, analyzes, experiments, and applies different means of system compromise and penetration testing, and provides documentation for developments of potential security issues. Conducts computer and network forensic investigations where breaches of security are detected. Formulates and communicates highly technical and complex security concepts to technical and non-technical audiences in a clear and effective manner. |
| Bachelors |
| 6 |
| INFORMATION SECURITY SPECIALIST III |
| Strong understanding of information system security engineering processes, security architecture methodologies, Industry best practices and generally accepted information security principles. Performs Certification and Accreditation (C&A) security evaluations and day-to-day security risk assessment of IT infrastructure including all systems, networks, and connectivity, and assists with application of security risk mitigating controls. Assesses and develops security solutions in the areas of security policy, security architecture, and audit and vulnerability assessment. Researches, analyzes, experiments, and applies different means of system compromise and penetration testing, and provides documentation for developments of potential security issues. Formulates and communicates highly technical and complex security concepts to technical and non-technical audiences in a clear and effective manner. |
| Bachelors |
| 8 |
| CHIEF SECURITY OFFICER (CSO) |
| The Chief Security Officer's role is to assure the successful execution of the company's security mission through development and deployment of the company's presence. The CSO is responsible for overall direction of all security functions associated with Information Technology applications, communications (voice and data), and computing services within the enterprise. At the same time the CSO must be aware of the implications of legislated requirements that impact security for the enterprise, this includes but is not limited to Sarbanes Oxley Section 404 requirements. The CSO has the responsibility for global and enterprise-wide information security; he/she is also responsible for the physical security, protection services and privacy of the corporation and its employees. The CSO oversees and coordinates security efforts across the enterprise, including information technology, human resources, communications, legal, facilities management and other groups, to identify security initiatives and standards. The CSO works closely with the Chief Information Officer and must have strong working knowledge of information technology. Familiar with large and medium size companies |
| Masters |
| 12 |
| COMPUTER OPERATOR |
| Manage the operation of computer hardware systems. Required to work with most types of computers, including minicomputers, mainframes, and networks of personal computers. Must maintain computer hardware as well as solve any problems that occur. Perform day-to-day operations of older mainframes and minicomputers. These computer systems consist of a network of smaller computer terminals (monitors and keyboards) hooked up to a central core that contain all of the system's software and memory. Operators maintain logbooks and operating records for the equipment and record all malfunctions and errors. If the computer system's files and programs are on discs or tapes, the operator has to ensure that the computer has been loaded with these storage media Help computer programmers or systems analysts test programs. Assist a network administrator in ensuring all network connections are in place and that the network and the servers are running smoothly. Computer operators are shifting from equipment maintenance to network support, user support, and database maintenance. |
| High School |
| 5 |
| PC TECH |
| PC technicians or computer troubleshooters or desktop support specialists. Must be able to configure, install and test PCs. Fix performance issues, diagnose hardware-related problems, repair PCs in offices, local and remote offices with servicing departments and in any place or work environment with installed PCs. The primarily responsibility to include troubleshooting hardware, maintaining, or repairing all peripherals, new-age storage devices and multiple software that are plugged into or installed on desktops or laptops. |
| Associates |
| 4 |
TEST ENGINEER
Familiar with testing applications. Evaluates recommends and implements automated test tools and strategies. Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes implements and reports status for systems test cases and testing. Analyzes test cases and provides regular progress reports. Familiar with concepts, practices, and procedures in the testing field
| CABLE TECHNICIAN |
| Cable technicians are responsible for repairing cable lines, cable poles or amplifiers at the home or business of people who have subscribed to a company's cable service. These technicians can work on feeder lines that service multiple homes or drop lines that service just one home, according to Education-Portal.com. They also regularly scan customers' cable systems electronically to pinpoint potential problems. The cable systems they maintain are connected to one or more television sets or computers at a customer's site through the work of a cable company installer. |
| Bachelors |
| 3 |
| HELP DESK |
| Extensive knowledge of various software, hardware, operating systems, network and Internetworking protocols, firewall and security systems. Software, PC, network, database, and peripheral problems. Ability to troubleshoot numerous technical issues within multiple environments and possibly involving numerous functional areas, including LAN, WAN, Internet, database, and communication protocols. These personnel serve as the first point of contact for troubleshooting hardware/software, PC, network, database, and peripheral problems. |
| Associates |
| 2 |
| HELP DESK II |
| Knowledge of various software, hardware, operating systems, network and Internetworking protocols, firewall and security systems. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serve as the initial point of contact for troubleshooting hardware/software, PC, network, database, and peripheral problems. Ability to troubleshoot numerous technical issues within multiple environments and possibly involving numerous functional areas. Includes LAN, WAN, Internet, database, and communication protocols. Software, PC, network, database, and peripheral problems. |
| Associates |
| 6 |
| HELP DESK III |
| Knowledge of various software, hardware, operating systems, network and Internetworking protocols, firewall and security systems. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. Ability to troubleshoot numerous technical issues within multiple environments and possibly involving numerous functional areas, including LAN, WAN, Internet, database, and communication protocols. |
| Bachelors |
| 8 |
| DESKTOP/NETWORK SUPPORT I |
| Interacts with the IT department on the analysis and testing of all new system enhancements and productivity tools. Assists with periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure, assist with the evaluation of changes being proposed in the releases of current software systems. Interacts with supervisors and managers to determine requirements for new and modified software and hardware and provide recommendations for the advancement of technology. Establish work procedures to meet production schedules. |
| Bachelors |
| 4 |
| DESKTOP/NETWORK SUPPORT II |
| Interacts with the Technology department on the analysis and testing of all new system enhancements and productivity tools. Assists with periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure. Assist with the evaluation of changes being proposed in the releases of current software systems. Interacts with supervisors and managers to determine requirements for new and modified software and hardware and provide recommendations for the advancement of technology. Establish work procedures to meet production schedules. |
| Bachelors |
| 6 |
| DESKTOP / NETWORK SUPPORT III |
| Interacts with the IT department on the analysis and testing of all new system enhancements and productivity tools. Assists with periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure. Assist with the evaluation of changes being proposed in the releases of current software systems. Interacts with supervisors and managers to determine requirements for new and modified software and hardware and provide recommendations for the advancement of technology. Interact with the Technology department on the analysis and testing of all new system enhancements and productivity tools. Establish work procedures to meet production schedules. Meet with department heads to determine operational problems in their respective areas. Takes necessary steps to recognize research, isolate and resolve the problem. |
| Bachelors |
| 8 |
| MAINTANANCE PROGRAMMER/TESTER |
| Tests software products and 'user documentation for consistency, accuracy, and functionality to ensure a high level of product quality. Responsible for quality assurance of software developed by other groups; documents the result of the quality assurance activities; prepares test plans for each project and participates in user acceptance testing. Experienced with various programming languages, database applications, operating systems, and testing and quality assurance tools. Must have experience in formal software testing including requirement analysis, test readiness, unit/system testing, regression testing, preparing test plans, and quality assurance. Experience with process mapping, application and system development required. |
| Bachelors |
| 6 |
| WEB DESIGNER I |
| Develop and refine ideas, they must have strong verbal and visual communications skills. Designers should be able to listen closely to the client and create pages that reflect what the client is looking for. Flexible as called upon to change their designs. Since Web sites are constantly updated to remain current, a designer has to be able to work well under the pressure of tight deadlines and changing demands. |
| Bachelors |
| 4 |
| WEB DESIGNER II |
| Responsible for creating the look and feel of World Wide Web pages for client's Web site. In addition to Web Designer I responsibilities, create pages that can be used on any type of server (a central computer in a network that stores files and provides these files to individual computers) and viewed with any type of browser (the software that enables people to access the World Wide Web). Be familiar with issues of browser/server compatibility, including which browsers and servers work well together and which ones do not. In addition, the designer must know computer languages such as JavaScript, which can be used to create web pages that are compatible with a wide range of hardware and software. |
| Bachelors |
| 6 |
| WEB DESIGNER III |
| Responsible for creating the look and feel of World Wide Web pages for client's Web site. This involves developing a graphic design that effectively communicates the ideas being promoted by the Web site. Take part in the initial planning of a Web site, meeting with the client to discuss ideas for the layout and organization of the site, the types of colors or images to use (photos, illustrations, videos, etc.), and other matters concerning overall graphic design. The web designer's task to create a design that matches the customer's ideas. Collect the text documents and images that will appear on the page and convert them into a form in which they can be viewed. This requires a mastery of HTML (hypertext markup language), the computer language used to create web pages. The designer must also have knowledge of the most current HTML extensions—programs that make it possible to add special features to web pages such as animations and interactive surveys. Incorporate a variety of different functions, including clickable email contacts or the ability to download files to a computer, and must have a working knowledge of FTP (file transfer protocol) Web designers must understand software functionality as well as graphic design skills to create successful Web pages. |
| Bachelors |
| 8 |
| WEB DEVELOPER I |
| Responsible for the design, construction, redeployments, and programming of complex web-based applications. Supports the development of web-based custom applications for e-Commerce, CRM, online marketing, and operations. Builds and integrates databases in several platforms repairs/upgrades applications. Must possess excellent written and communication skills. Provides site design, development, and maintenance. Support the development of web and client/server applications. Support analysis, design, modeling, programming, prototyping, testing, documentation and implementation of new computer applications and releases of existing applications. Demonstrate good communication skills and the ability to work with all levels of management and technical personnel. Working knowledge of browsers, WYSIWYG editors, graphic design software, and animation software and image optimization is desirable. Client/server technologies for web application development to include database programming and web page design. |
| Bachelors |
| 3 |
WEB DEVELOPER II
Provides site design, development, and maintenance. Support the development of web and client/server applications. Support analysis, design, modeling, programming, prototyping, testing, documentation and implementation of new computer applications and releases of existing applications. Demonstrate good communication skills and the ability to work with all levels of management and technical personnel. Working knowledge of browsers, WYSIWYG editors, graphic design software, and animation software and image optimization is desirable. Client/server technologies for web application development to include database programming and web page design.
| WEB DEVELOPER III |
| Under direction of Web Developer or Program Manager, prepares detailed specifications from systems design requirements, codes, tests, implements, documents and maintains web applications. Knowledge of JAVA, JDBC, HTML, PERL, XML, cold Fusion, SQL, JavaScript, ASP and other web development languages. Client/server technologies for web application development to include database programming and web page design. |
| Bachelors |
| 9 |
| GRAPHICS SPECIALIST |
| Assists in the preparation of presentation graphics and supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics generated with automated tools and the deliverable documents. Ability to analyze problems and requirements and develop solutions within a complex environment. |
| Bachelors |
| 4 |
| NETWORK ARCHITECT |
| Designs, plans, and coordinates work teams. Demonstrate expertise in a variety of the field's concepts. Stay within practices and procedures within application development and Object Analysis and Design (OOAD). Relies on extensive experience and judgment to plan and accomplish goals. Provide consultation on technical design and analysis for the entire project and is the top-level contributor/specialist. May lead and direct the work of others. Architects and designs complex Enterprise Applications and provide technical support to the entire project team |
| Bachelors |
| 8 |
| BUSINESS PROCESS CONSULTANT |
| Ability to develop metrics to achieve business goals and track organizational progress. Understands and applies business process design techniques. Participate in gathering business requirements through a variety of techniques. Defines models and interprets data within and between business activities. Demonstrates understanding of the Catalyst approach and applies components of the architecture, development, integration, and deployment phases to day-to-day activities. Coaches 3-5 project team resources in area of expertise. Executes test scripts for the business area and documents test results. Gains the confidence of clients and company staff in specialty area and builds strong relationships with the working group. Extend role on current assignment due to level of application and process knowledge, when possible. Supports strategic and operational processes related to business case development, cost/benefit analysis, risk analysis, software cost estimation, and budget formulation and justification. |
| Bachelors |
| 8 |
| CHIEF JAVA/.NET ARCHITECT |
| Provides technical support to the entire project team. Designs, plans, and coordinates work teams. Demonstrate expertise in a variety of the field's concepts, practices, and procedures within Enterprise Java or .NET and Object-Oriented Analysis and Design (OOAD). Relies on extensive experience and judgment to plan and accomplish goals. Provides consultation on technical design and analysis for the entire project and is the top-level contributor/specialist. May lead and direct the work of others. Architects and designs complex Enterprise Java or Microsoft applications. |
| Bachelors |
| 12 |
| DATABASE ANALYST I |
| Require knowledge in specific databases such as Oracle, SAP and PeopleSoft and programming knowledge such as SQL, Visual Basic and Java. Work with advanced computers and equipment that offer the latest technologies, allowing them to work efficiently with fewer complications or concerns. As the database grows, it requires additional management to run properly and efficiently. The database analyst designs and modifies one or several databases for an organization. Work with technical and non-technical staff to understand user and organizational needs. Develop the database to meet functional requirements. |
| Bachelors |
| 4 |
| DATABASE ANALYST II |
| Require knowledge in specific databases such as Oracle, SAP and PeopleSoft and programming knowledge such as SQL, Visual Basic and Java. Work with advanced computers and equipment that offer the latest technologies, allowing them to work efficiently with fewer complications or concerns. As the database grows, it requires additional management to run properly and efficiently. The database analyst designs and modifies one or several databases for an organization. Work with technical and non-technical staff to understand user and organizational needs. Develop the database to meet functional requirements. |
| Bachelors |
| 6 |
| DATABASE ANALYST III |
| Require knowledge in specific databases such as Oracle, SAP and PeopleSoft and programming knowledge such as SQL, Visual Basic and Java. Work with advanced computers and equipment that offer the latest technologies, allowing them to work efficiently with fewer complications or concerns. As the database grows, it requires additional management to run properly and efficiently. The database analyst designs and modifies one or several databases for an organization. Work with technical and non-technical staff to understand user and organizational needs. Develop the database to meet functional requirements. |
| Bachelors |
| 8 |
| DATA SECURITY ANALYST I |
| Develop plans to meet emergency data processing needs. Safeguard computer files against accidental or unauthorized access. Pre-empt Accidental or unauthorized modification, destruction, and disclosure. Coordinate their implementation with inside personnel and outside vendors and conduct tests to ensure the functions of data processing activities and security measures are operational. If problems are identified, to modify the security files to incorporate new software, correct errors and change an individual's access status. Formally evaluate security features of information products and systems. |
| Bachelors |
| 4 |
| DATA SECURITY ANALYST II |
| Carry out and evaluate investigative work regarding potential threats. Take full responsibility for handling simulated and actual disaster scenarios. Ensure training in security matters is provided to all levels of staff. Proactively disclose and remedy actual or potential breaches and risks. Apply expert knowledge to initiate good security practices and planning. Take responsibility for arrangements for physical and logical security policy. Advise other professionals of necessity for security countermeasures. |
| Bachelors |
| 6 |
| DATA SECURITY ANALYST III |
| Carry out and evaluate investigative work regarding potential threats. Take full responsibility for handling simulated and actual disaster scenarios. Ensure training in security matters is provided to all levels of staff. Proactively disclose and remedy actual or potential breaches and risks. Apply expert knowledge to initiate good security practices and planning. Take responsibility for arrangements for physical and logical security policy. Advise other professionals of necessity for security countermeasures. Must have an up-to-date understanding of the security measures at all stages of the informatics systems life cycle. Should understand an organization's business to know what computerized functions are irreplaceable which they cannot afford to lose. Interact with computer technology to solve a variety of complex problems. Be able to explain complex information simply and accurately. |
| Bachelors |
| 8 |
| PROGRAMMER ANALYST I |
| Design and suggest innovative changes in application systems. Perform various tasks associated with application programming. Develop efficiency in the design and maintenance of database resources besides managing various tasks related to data base management. Perform full range of works related to application analysis, design, and programming functions. Work towards understanding and modifying operating interrelationships between business applications and operating systems. Develop reports for suggesting designs for meeting network system requirements and selecting alternative measures to develop better security technologies. Develop, understand, improve operational and installation procedures for a wide range of requirements like communication systems, hardware, network, security, and software storage. |
| Bachelors |
| 4 |
PROGRAMMER ANALYST II
Work towards understanding and modifying operating interrelationships between business applications and operating systems. Develop reports for suggesting designs for meeting network system requirements and selecting alternative measures to develop better security technologies. Develop, understand, improve operational and installation procedures for a wide range of requirements like communication systems, hardware, network, security, and software storage.
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