MAS - Citadel Information Services Inc. - GS35F045GA

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GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST

MULTIPLE AWARD SCHEDULE

FSC GROUP CLASS: INFORMATION TECHNOLOGY

SIN 54151S – INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

FSC/PSC CODE DA01

Citadel Information Services, Inc.

33 Wood Ave. S., Suite 720

Iselin, NJ 08837

Phone: 732-238-0072

Fax: 732-961-1891 www.citadelinc.com Business Type: Minority Owned Small Business Contract Administrator: Kathy Weller E-mail: kathy@citadelinc.com Schedule Contract Number:

GS-35F-045GA

Period Covered by Contract:

October 25, 2021 through October 24, 2026 Pricelist current through Modification#:

PS-A839 dated January 4, 2022 Business Size:

Small Business On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The INTERNET address for GSA Advantage! ® is: GSAAdvantage.gov. For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov

TABLE OF CONTENTS

1. INFORMATION FOR ORDERING ACTIVITIES

2. DESCRIPTION OF LABOR CATEGORIES 5

3. PRICING FOR LABOR CATEGORIES 12

CUSTOMER INFORMATION

1a.

Table of awarded special item number with appropriate cross-reference to item descriptions and awarded price(s).

Special Item No. 54151S/RC/STLOC, Information Technology Professional Services – Pages 5 & 12.

Special Item No. OLM/RC/STLOC, Order Level Materials – Defined at order level.

1b.

Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Not applicable.

1c.

If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. Labor category descriptions begin on page 5.

2.

Maximum Order. $500,000 3.

Minimum Order. $100 4.

Geographic Coverage (delivery area). Domestic.

5.

Point(s) of Production (city, county, and State or foreign country). Iselin, New Jersey, USA 6.

Discount from list prices or statement of net price. Government prices are net.

7.

Quantity Discounts. None.

8.

Prompt Payment Terms. Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.

Foreign Items. None.

10a.

Time of Delivery. As negotiated on the task order level.

10b.

Expedited Delivery. As negotiated on the task order level.

10c. Overnight and 2-day Delivery. As negotiated on the task order level.

10d.

Urgent Requirements. As negotiated on the task order level.

11.

F.O.B. Point(s). Destination.

12a.

Ordering Address(es). Same as company address.

12b.

Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13.

Payment Address(es). Same as company address.

14.

Warranty Provision. Standard commercial warranty applies.

15.

Export packing charges, if applicable. Not Applicable.

16.

Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable.

17.

Terms and conditions of installation (if applicable). Not Applicable 18a.

Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable.

18b.

Terms and conditions for any other services (if applicable). Not Applicable.

19.

List of service and distribution points (if applicable). Not Applicable.

20.

List of participating dealers (if applicable). Not Applicable.

21.

Preventive maintenance (if applicable). Not Applicable.

22a.

Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable.

22b.

If applicable, Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services a can be found at www.itgonline.com. The EIT standards can be found at: www.Section508.gov/. Not Applicable.

23.

Unique Entity ID. S3TJEQ6QBSR6.

24.

Notification regarding registration in SAM.gov. Registered.

25.

Description Of IT Services:

IT Analyst

Responsibility:

An IT Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions/enhancements to enable the organization to achieve its goals. The IT Analyst has knowledge of formal requirements gathering methodologies and tools and has experience developing graphic representations of complex business processes. The IT Analyst will utilize broad IT knowledge along with their knowledge of the business to implement IT solutions/enhancements which address specific business goals. The IT Analyst is an integral part of the software development team. Work products of this function may include: logical system and data models, user interface design, prototyping, decision tables/trees, data flow diagrams, writing of function, physical and technical requirements and specifications, conducting JAD (Joint Application Design) sessions, etc.

IT Analyst 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Bachelor's degree or equivalent work experience

IT Analyst 2

Relevant Experience: 5 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent work experience

IT Analyst 3

Relevant Experience: 7 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent work experience. Advanced degree and/or CCBA (Certification of Competency in Business Analysis) is desired.

IT Analyst 4

Relevant Experience: 10 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent work experience. Advanced degree and/or CCBA (Certification of Competency in Business Analysis) level 2 certification is desired.

BI/Data Warehouse Architect 1

Responsibility:

The BI Data Warehouse Architect is an expert at using various tools and technologies which transform raw unstructured data into meaningful and useful information. The goal of BI is to transform this raw data into various formats which help businesses to identify new opportunities and implement effective business strategies. BI technologies provide historical, current and predictive views of Enterprise business operations. Functions of BI technologies include reporting, analytics, data mining, business performance management, benchmarking, predictive analytics and prescriptive analytics.

BI Data Warehouse Architect 1

Relevant Experience: 5 years of experience

Minimum Education: Bachelor's degree or equivalent work experience

Computer Support Specialist

Responsibility:

Computer Support Specialists know computers inside and out. They provide a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. Service may be provided by phone or in person. Help requests are generally managed through the use of an issue tracking system. Computer Support Specialists have extensive knowledge of modems, servers, routers, operating systems, various software applications. They patiently take the customer through the troubleshooting steps, and continue to offer guidance until the problem is fixed. Issues that cannot be resolved by phone may require a more experienced Computer Support Specialist to visit the client site to identify and fixed the problem.

Computer Support Specialist 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Associates degree or equivalent technical training

Computer Support Specialist 2

Relevant Experience: Minimum 3 years of experience

Minimum Education: Associates degree or equivalent technical training

Engineering (General)

Responsibility:

The Engineering expert is responsible for analyzing, planning, installing and implementing network, systems/server, and/or voice/data telecommunications. Must have an advanced understanding of electrical engineering systems, an ability to grasp complex engineering concepts, an understanding of the function of the industry and the ability to break down advanced concepts into terms co-workers can easily grasp. This position serves as the system expert in implementing complex or proprietary systems and networks that involve telephony, satellite, wireless, Radio Frequency, etc. Responsible for the end to end installation of cable, wiring and related equipment according to local building and electrical codes. Other necessary skills include problem-solving, critical thinking, system analysis and operations management. May supervise a team of technicians and must coordinate activities with other facilities/construction managers and site based project managers.

Engineering (General) 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Bachelor's degree in engineering/electronics or equivalent technical training and/or certifications/ work experience

Engineering (General) 2

Relevant Experience: 5 years of relevant work experience

Minimum Education: Bachelor's degree in engineering/electronics or equivalent technical training and/or certifications/ work experience

Engineering (General) 3

Relevant Experience: 8 years of relevant work experience

Minimum Education: Bachelor's degree in engineering/electronics or equivalent technical training and/or certifications/ work experience

Engineering (General) 4

Relevant Experience: 10 years of relevant work experience

Minimum Education: Bachelor's degree in engineering/electronics or equivalent technical training and/or certifications/ work experience

Engineering (Network)

Responsibility:

Must be capable of performing network engineering functions including: conceptualization, design, implementation and optimization. Supports and monitors the computer networks that support in-house voice, data, video and wireless network services. Must be experienced in assessing evolving user needs, translating those needs into network changes through network reconfiguration, hardware and software acquisitions, installation and testing. The Network Engineer maintains hardware/software, monitors the network to ensure network availability to all system users and performs necessary maintenance to support network availability. Must be knowledgeable in the application of current and emerging network software and hardware technology and protocols.

Engineering (Network) 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Engineering (Network) 2

Relevant Experience: 5 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Engineering (Network) 3

Relevant Experience: 8 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

IT Operations Support Specialist

Responsibility:

Serves as a technical expert in areas relevant to a project's operation. Must be able to demonstrate experience in conducting analysis and developing solutions in the application of information technology. Produces and reviews technical specifications, reports, brochures and training materials which reflect detailed knowledge of specific technical areas and applications. Recommends measures to improve operational methods, application performance and quality of the application and suggests changes/enhancements to increase application efficiency and performance.

IT Operations Support Specialist 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Associates degree or equivalent technical training/experience

IT Operations Support Specialist 2

Relevant Experience: Minimum 3 years of experience

Minimum Education: Associates degree or equivalent technical training/experience

IT Operations Support Specialist 3

Relevant Experience: Minimum 5 years of experience

Minimum Education: Associates degree or equivalent technical training/experience

IT Product Specialist

Responsibility:

The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for the Application development Teams or end users. The Product Specialist requires significant to expert experience and skills in the product supported (e.g. SAP Solutions, PeopleSoft, Oracle E-Business Suite, etc.) They will also have significant experience in the operating environment (HP/UX, NT, NVS, Microsoft, etc.). on which the product is implemented. They will confirm that technical architecture will support all changes required by product enhancements and ensure the new design meets quality standards and functional/technical requirements. The Product Specialist is responsible for collaborating with the Technical Project team members, end users and vendors to ensure and enhance the use of the product and effect migration and installation of new versions of the products.

IT Product Specialist 1

Relevant Experience: Minimum 2 year of experience

Minimum Education: Bachelor's degree or equivalent work experience

IT Product Specialist 2

Relevant Experience: 5 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent work experience

IT Product Specialist 3

Relevant Experience: 7 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent work experience. Advanced degree and/or product certification preferred.

IT Product Specialist 4

Relevant Experience: 10 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent work experience. Advanced degree and/or product certification preferred.

Project/Program Manager

Responsibility:

Project management is the process and activity of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals and deliverables. Beyond the skills of project management, the information services project manager will typically have an extensive background in software development and will hold a degree in Computer Science, Information Technology, Management of Information Systems or another related field. The software project manager is expected to be familiar with the Software Development Life Cycle (SDLC) and have in-depth knowledge of requirements solicitation, application development, logical and physical database design and networking. Projects that involve new construction/new locations require certain preconstruction expertise including site inspections, consideration of applicable codes and standards, cost estimating, value engineering, and scheduling, coordination and monitoring of all construction/installation activities. This position requires certified knowledge in the design, integration and implementation of telecommunications and data communications transport systems and related infrastructure.

Project/Program Manager 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Project/Program Manager 2

Relevant Experience: 5 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Project/Program Manager 3

Relevant Experience: 8 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Quality Assurance Specialist

Responsibility:

The Quality Assurance Specialist is responsible for the design, pilot and implementation of the software quality assurance review processes. For each phase of the assessment period, the Quality Assurance Specialist is responsible to plan, schedule, execute and document findings of the review. The Quality Assurance Specialist must have a detailed understanding of the processes which support the software development lifecycle. The Quality Assurance Specialist who leads the process is responsible for communicating with management and Stakeholders regarding the progress of the process, including a summary of the metrics and manages the Quality Assurance Specialists.

Quality Assurance Analyst 1

Relevant Experience: Minimum 3 year of development/testing experience

Minimum Education: Bachelor's degree or equivalent technical training and/or work experience

Quality Assurance Analyst 2

Relevant Experience: 5 years of development/testing experience

Minimum Education: Bachelor's degree or equivalent technical training and/ work experience

Quality Assurance Analyst 3

Relevant Experience: 8 years of development/testing experience

Minimum Education: Bachelor's degree or equivalent technical training and/or work experience

Software Engineer

Responsibility:

Software Engineers provide functional and empirical analysis related to design, coding, component and assembly testing of all application code owned by the Application Team. Software Engineers typically are involved in maintenance, production support, enhancement and development work. They have a wide range of skills and knowledge of the technologies used and the applications supported by the Application Team. Software Engineers possess the appropriate technical background and skills to perform in all phases of software design.

Software Engineer 1

Relevant Experience: Minimum 1 year of experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Software Engineer 2

Relevant Experience: 3 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Software Engineer 3

Relevant Experience: 7 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

Software Engineer 4

Relevant Experience: 10 years of relevant work experience

Minimum Education: Bachelor's degree or equivalent technical training and/or certifications/ work experience

System Administrator

Responsibility:

The System Administrator is responsible for server backup and security, performance planning and capacity planning. System Administrators should possess an understanding of network and distributed computing concepts. The System Administrator works with the Systems Management Team to understand the scope of services to be provided and assessing the impact they will have on the technical infrastructure.

System Administrator 1

Relevant Experience: Minimum 3 years of experience

Minimum Education: Bachelor's Degree or equivalent technical training

System Administrator 2

Relevant Experience: Minimum 5 years of experience

Minimum Education: Associates degree or equivalent technical training

Senior Architect/SME

Responsibility:

The Senior Architect is responsible for designing, developing and implementing application infrastructure to provide highly-complex, reliable and scalable applications and systems to meet the Enterprises' objectives and requirements. Senior Architects are familiar with a variety of technologies, environments, concepts, methodologies, practices and procedures and rely on experience and judgment to plan and accomplish goals. Senior Architects are able to perform a variety of complicated tasks with minimal or no direct supervision. They have proven experience defining systems and application architecture and provide vision, problem anticipation and problem solving ability. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data and analyze problems to advise on or recommend solutions, utilizing knowledge of theory, principles or technology of specific discipline or field of specialization.

System Architect/SME 1

Relevant Experience: Minimum 2 years of experience

Minimum Education: Bachelor's Degree or equivalent technical training

System Architect/SME4

Relevant Experience: Minimum 10 years of experience

Minimum Education: Bachelor's or equivalent technical training NOTE: In all cases, equivalent years of relevant work experience can be substituted for educational requirements.

CITADEL INFORMATION SERVICES PRICE LIST

Labor Category/Hourly Rate

Service Contract Labor Standards: The Service Contract Labor Standards, formerly the Service Contract Act (SCA) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCA eligible labor categories. If and/or when the contractor adds SCA labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCA matrix identifying the GSA labor category titles, the occupational code, SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

CIS

Citadel

I n f o r m a t i o n S e r v i c e s

Inc.