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GENERAL SERVICES ADMINISTRATION
Federal Supply Service
Authorized Federal Supply Schedule Price List
On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.
Multiple Award Schedule
FSC Group: Information Technology FSC Class:
Contract number: GS-35F-043DA
For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.
Contract period: November 12, 2020 through November 11, 2025
SYSUSA, Inc.
8565 Sudley Rd. Suite C Manassas, VA 20110 Office | 703-608-9510 Fax | 703-310-7785 www.sysusa.com
Contract Administrator:
Muneer Baig muneer.baig@sysusa.com Phone: 703-608-9510
Business size: Small Business, Woman Owned Small Business, SBA Certified Small Disadvantaged Business, SBA Certified 8(a) Firm, SBA Certified HUBZone Firm
Price list current as of Modification #: PS-0020; Effective: March 19, 2021
CUSTOMER INFORMATION
1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).
| 54151S |
| Information Technology Professional Services |
| OLM |
| Order-Level Materials (OLM’s) |
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 4
1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 5
2. Maximum order: $500,000
3. Minimum order: $100
4. Geographic coverage (delivery area): Domestic and Overseas
5. Point(s) of production (city, county, and State or foreign country). N/A
6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)
7. Quantity discounts: None
8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions: NET 30
9. Foreign items (list items by country of origin). Not Applicable
10a. Time of delivery. (Contractor insert number of days.) Contact Contractor
10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor
10c. Overnight and 2-day delivery. Contact Contractor
10d. Urgent Requirements. Contact Contractor
11. F.O.B. point(s). Destination
12a. Ordering address(es).
SYSUSA, Inc.
8565 Sudley Road, Suite C Manassas, VA 20110
12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address(es).
SYSUSA, Inc.
8565 Sudley Road, Suite C Manassas, VA 20110
14. Warranty provision. Standard Commercial Warranty Terms & Conditions
15. Export packing charges, if applicable. Not Applicable
16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable
17. Terms and conditions of installation (if applicable). Not Applicable
18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable
18b. Terms and conditions for any other services (if applicable). Not Applicable
19. List of service and distribution points (if applicable). Not Applicable
20. List of participating dealers (if applicable). Not Applicable
21. Preventive maintenance (if applicable). Not Applicable
22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable
22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.
Not Applicable
23. Data Universal Number System (DUNS) number: 033739181
24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM
LABOR CATEGORY RATES
(All rates below include IFF)
| SIN |
| LCAT |
| 11/12/2020-11/11/2021 |
| 11/12/2021-11/11/2022 |
| 11/12/2022-11/11/2023 |
| 11/12/2023-11/11/2024 |
| 11/12/2024-11/11/2025 |
| 54151S |
| Security Consultant |
| $ 149.51 |
| $ 152.50 |
| $ 155.56 |
| $ 158.67 |
| $ 161.84 |
| 54151S |
| Security Analyst |
| $ 202.91 |
| $ 206.97 |
| $ 211.11 |
| $ 215.33 |
| $ 219.63 |
| 54151S |
| Senior Security Consultant |
| $ 170.87 |
| $ 174.28 |
| $ 177.77 |
| $ 181.33 |
| $ 184.95 |
| 54151S |
| Jr Security Analyst |
| $ 122.81 |
| $ 125.26 |
| $ 127.77 |
| $ 130.32 |
| $ 132.93 |
| 54151S |
| Project Manager |
| $ 122.81 |
| $ 125.26 |
| $ 127.77 |
| $ 130.32 |
| $ 132.93 |
| 54151S |
| IT Subject Matter Expert |
| $ 176.21 |
| $ 179.74 |
| $ 183.33 |
| $ 187.00 |
| $ 190.74 |
| 54151S |
| Mid-Level Security Analyst |
| $ 176.21 |
| $ 179.74 |
| $ 183.33 |
| $ 187.00 |
| $ 190.74 |
| 54151S |
| Junior Program Manager |
| $ 133.49 |
| $ 136.16 |
| $ 138.89 |
| $ 141.67 |
| $ 144.50 |
| 54151S |
| Senior Network Engineer |
| $ 162.86 |
| $ 166.12 |
| $ 169.44 |
| $ 172.83 |
| $ 176.29 |
| 54151S |
| Network Engineer |
| $ 121.58 |
| $ 124.01 |
| $ 126.49 |
| $ 129.02 |
| $ 131.60 |
| 54151S |
| Sr. Project Manager |
| $ 148.83 |
| $ 151.81 |
| $ 154.85 |
| $ 157.94 |
| $ 161.10 |
| 54151S |
| IT Analyst |
| $ 100.59 |
| $ 102.60 |
| $ 104.66 |
| $ 106.75 |
| $ 108.88 |
| 54151S |
| Technical Lead |
| $ 135.50 |
| $ 138.20 |
| $ 140.97 |
| $ 143.79 |
| $ 146.66 |
| 54151S |
| Sr. Technician |
| $ 100.59 |
| $ 102.60 |
| $ 104.66 |
| $ 106.75 |
| $ 108.88 |
| 54151S |
| Technician |
| $ 79.55 |
| $ 81.14 |
| $ 82.76 |
| $ 84.42 |
| $ 86.11 |
| 54151S |
| Sr. Program Manager |
| $ 158.57 |
| $ 161.74 |
| $ 164.97 |
| $ 168.27 |
| $ 171.64 |
| 54151S |
| Solutions Architect |
| $ 174.49 |
| $ 177.98 |
| $ 181.54 |
| $ 185.17 |
| $ 188.88 |
| 54151S |
| Lead Software Developer |
| $ 122.15 |
| $ 124.59 |
| $ 127.08 |
| $ 129.62 |
| $ 132.21 |
| 54151S |
| Sr. Database Engineer |
| $ 118.04 |
| $ 120.40 |
| $ 122.81 |
| $ 125.26 |
| $ 127.77 |
| 54151S |
| Technical Writer |
| $ 76.98 |
| $ 78.52 |
| $ 80.09 |
| $ 81.69 |
| $ 83.33 |
| 54151S |
| Software Developer |
| $ 80.07 |
| $ 81.67 |
| $ 83.30 |
| $ 84.97 |
| $ 86.67 |
| 54151S |
| Database Administrator (DBA) |
| $ 121.13 |
| $ 123.55 |
| $ 126.02 |
| $ 128.54 |
| $ 131.11 |
| 54151S |
| Software Application Tester |
| $ 79.04 |
| $ 80.62 |
| $ 82.23 |
| $ 83.88 |
| $ 85.55 |
| 54151S |
| Data Manager |
| $ 145.76 |
| $ 148.67 |
| $ 151.65 |
| $ 154.68 |
| $ 157.77 |
| 54151S |
| Lead Auditor/Implementer |
| $ 224.54 |
| $ 229.03 |
| $ 233.61 |
| $ 238.28 |
| $ 243.05 |
| 54151S |
| ServiceNow Architect |
| $189.52 |
| $193.31 |
| $197.18 |
| $201.12 |
| $205.14 |
| 54151S |
| ServiceNow Administrator |
| $137.65 |
| $140.41 |
| $143.21 |
| $146.08 |
| $149.00 |
| 54151S |
| ServiceNow Senior Developer |
| $163.59 |
| $166.86 |
| $170.20 |
| $173.60 |
| $177.07 |
| 54151S |
| ServiceNow Mid- Junior Developer |
| $147.63 |
| $150.58 |
| $153.59 |
| $156.66 |
| $159.80 |
| 54151S |
| ServiceNow Business Process Analyst |
| $171.57 |
| $175.00 |
| $178.50 |
| $182.07 |
| $185.71 |
| 54151S |
| ServiceNow Implementation Specialist |
| $161.59 |
| $164.82 |
| $168.12 |
| $171.48 |
| $174.91 |
LABOR CATEGORY DESCRIPTIONS
| SIN |
| Labor Category |
| Functional Responsibility |
| Education |
| Years Experience |
| 54151S |
| Security Consultant |
| Performs assessment of present levels of cyber security, defines acceptable levels of risk, trains all personnel in proper cyber hygiene and establishes formal maintenance procedures. Performs privacy impact assessments and provides PII data security and monitoring, and migration strategies. Identifies potential vulnerabilities to cyber and information security using penetration testing and red teams. Provides technologies for identification, modeling, and predictive analysis of cyber threats. |
| Bachelors |
| 5 |
| 54151S |
| Security Analyst |
| Provides an audit of security systems used. Provides a detailed report of information systems that outline whether the system runs efficiently or effectively. Tests policies to determine whether there are risks associated with them. Reviews or interviews members of the staff to learn about any security risks or other complications within the company. |
| Bachelors |
| 8 |
| 54151S |
| Senior Security Consultant |
| Analyzes and resolves problems associated with server hardware and applications software. Detects, diagnoses, and reports related problems on both server and desktop systems. Performs a wide variety of tasks in software/hardware maintenance and operational support of server systems. Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Designs, develops, engineers, and implements solutions that meet network security requirements. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. |
| Bachelors |
| 7 |
| 54151S |
| Jr Security Analyst |
| Provides an audit of security systems used. Provides a detailed report of information systems that outline whether the system runs efficiently or effectively. Tests policies to determine whether there are risks associated with them. Reviews or interviews members of the staff to learn about any security risks or other complications within the company. |
| Bachelors |
| 4 |
| 54151S |
| Project Manager |
| Performs day-to-day management of assigned delivery order projects that involve teams of data processing and other information system and management professionals who have previously been involved in analyzing, designing, integrating, testing, documenting, converting, extending, and implementing automated information and telecommunications systems. Demonstrates proven skills in those technical areas addressed by the delivery order to be managed. Organizes, directs, and coordinates the planning and production of all activities associated with assigned delivery order projects. Demonstrates writing and oral communication skills. |
| Bachelors |
| 6 |
| 54151S |
| IT Subject Matter Expert |
| Recognized for strong expertise in industry issues and trends. Utilize functional area expertise gained through direct industry experience to assess the operational and functional baseline of an organization and its organizational components. Works with senior managers and executives to provide industry vision and strategic direction with regard to their enterprise. Guides the determination of information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generates functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participates in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations. Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines. |
| Bachelors |
| 8 |
| 54151S |
| Mid Level Security Analyst |
| Conducts formal tests on web-based applications, networks, and other types of computer systems on a regular basis. Expected to work on physical security assessments of servers, computer systems, and networks. Conducting regular security audits from both a logical/theoretical standpoint and a technical/hands-on standpoint.Expected to work on the security of wireless networks, databases, software development, and/or company secrets. |
| Bachelors |
| 5 |
| 54151S |
| Junior Program Manager |
| Responsible for IT programs or significant segment of a large complex project\program. Leads team on large projects\programs or significant segment of large complex projects\programs. Translate customer requirements into formal agreements and plans to culminate in customer acceptance of results or have acceptance in the targeted market, while meeting business objectives. Works with client to identify business requirements and develops the proposal. Subsequently leads a team in the initiating, planning, controlling, executing, and closing tasks of a project\program or segment of a project\program to produce the solution deliverable. Executes a wide range of process activities beginning with the request for proposal through development, test and final delivery. |
| Bachelors |
| 7 |
| 54151S |
| Senior Network Engineer |
| Applies an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions. Performs enterprise wide strategic systems planning, business information planning, business and analysis. Performs process and data modeling in support of the planning and analysis efforts using both manual and automated tools; such as Integrated Computer-Aided Software Engineering (I-CASE) tools. Applies reverse engineering and re-engineering disciplines to develop migration strategic and planning documents |
| Bachelors |
| 7 |
| 54151S |
| Network Engineer |
| Evaluate communication hardware and software, troubleshoot LAN/MAN/WAN and other network-related problems, and provide technical expertise for performance and configuration of networks. Perform general LAN/MAN/WAN administration; provide technical leadership in the integration and test of complex large-scale computer integrated networks. Schedule conversions and cutovers. Oversee network control center. Supervise maintenance of network-based systems. Coordinate with all responsible users and sites. Prepare and present systems-level reports as required. |
| Bachelors |
| 4 |
| 54151S |
| Sr. Project Manager |
| Responsible for performing senior level day-to-day management of assigned delivery order projects that involve teams of data processing and other information systems and management professionals who have previously been involved in analyzing, designing, integrating, testing, documenting, converting, extending, and implementing automated information and telecommunication systems. Demonstrated proven leader skills in those technical areas address by the delivery order to be managed. Organized, directs and coordinates the planning and production of all activities associated with assigned delivery order projects. Demonstrates writing and oral communication skills. Provides guidance and supervision to support staff. Performs Quality Assurance (QA) and Quality Control (QC) tasks, when required. |
| Bachelors |
| 5 |
| 54151S |
| IT Analyst |
| Responsible for ensuring that information systems, products and services meet minimum organizational standards and end-user requirements. Documents problems, reports progress on problem resolution to senior leadership. Performs IT System work-flow analysis. Applies skills in systems development and detailed knowledge of business processes. Provides technical support to functional users and assists with maintaining project work plan. |
| Bachelors |
| 2 |
| 54151S |
| Technical Lead |
| Responsible for leading client assignments as a technical (design) manager, including team coordination and reporting. Leadership role, including functional leadership of junior members within the technical area of expertise. Performs systems definition, preliminary and detailed design, implementation, subsystem and system integration. Participates and/or leads software requirements review, design review, integration readiness review and software acceptance reviews. Supports proposal efforts. |
| Bachelors |
| 4 |
| 54151S |
| Sr. Technician |
| Responsible for maintaining the functionality and reliability of the IT operating environment with comprehensive troubleshooting expertise. Provides daily supervision to support staff being responsible for phone and in-person support to users. Manages personnel who serve as the initial point of contact for troubleshooting applications, hardware and software within an IT environment. |
| Associates |
| 4 |
| 54151S |
| Technician |
| Responsible for maintaining the functionality and reliability of the IT operating environment with basic troubleshooting expertise. Performs full turn-key tech support. Performs troubleshooting and assistance to users via phone, email, in-person and remote support. Keeps detailed log of all issues and escalated them to a Sr. technician, when required. |
| Associates |
| 2 |
| 54151S |
| Sr. Program Manager |
| Responsible for leading IT programs or significantly complex projects/programs. Leads team on large programs related to Information Technology systems, processes, networks and projects. Translates customer requirements into formal agreements and plans to culminate in customer acceptance of results or have acceptance in the targeted market, while meeting business objectives. Works with client to identify business requirements and develops the proposal. Leads team in initiating, planning, controlling, executing, and closing tasks of a complex IT project/program to produce the solution deliverable. Executes wide range of process activities beginning with the request for proposal through development, test and final delivery. Performs Quality Assurance (QA) and Quality Control (QC) tasks, when required. |
| Bachelors |
| 6 |
| 54151S |
| Solutions Architect |
| Responsible for leading a team of engineers, architects, and analysts to ensure adherence to quality standards and reviews enterprise and solutions architecture deliverables. Provides technical and analytical guidance to enterprise and solutions architecture team. Directs and participates in high-level enterprise architecture analysis, evaluation, design, integration, documentation and development. Applies high-level business and technical principles and methods to difficult technical problems to arrive at creative engineering solutions. Provides recommendation and take actions to direct the analysis and solutions of problems. |
| Bachelors |
| 8 |
| 54151S |
| Lead Software Developer |
| Responsible for taking a lead role in building complex software systems. Communicates with users, other technical teams and leadership/management to collect requirements, describe software product features, technical designs, and product strategy. Provides knowledge of professional software engineering practices and best practices for the full software development life-cycle including coding standards, code reviews, source control management, build processes, testing and operations. Provides guidance and supervision to daily support staff and manages software development team. |
| Bachelors |
| 4 |
| 54151S |
| Sr. Database Engineer |
| Responsible for developing and implementing large-scale, enterprise-wide database systems and data warehouses from data architecture design and data modeling to detailed database design and implementation. Works with client staff and user groups to perform planning, review, analysis, design, and evaluation of database schema and content. Researches and evaluates emerging database concepts, techniques, technologies, and software for application to the client environment. Evaluates and recommends database architecture and management solutions for the client enterprise. Analyzes data, process and application requirements. Designs physical and logical structures and conducts data interoperability analysis while developing data standards and procedures. |
| Bachelors |
| 4 |
| 54151S |
| Technical Writer |
| Responsible for preparing brochures, operating instructions, training materials and reports of a technical nature. Edits documents on complex information systems hardware, software and systems subjects that have been prepared by technical specialists, to ensure that organization, vocabulary and development is clear, logical, and meaningful to those with less subject matter knowledge than the others. Reviews complex and lengthy technical material and prepares written or oral summaries that are easily understood by non-technical audiences. |
| Bachelors |
| 2 |
| 54151S |
| Software Developer |
| Responsible for assisting in building complex software systems. Communicates with users, other technical teams and leadership/management to collect requirements, describe software product features, technical designs, and product strategy. Provides knowledge of professional software engineering practices and best practices for the full software development life-cycle including coding standards, code reviews, source control management, build processes, testing and operations. |
| Bachelors |
| 2 |
| 54151S |
| Database Administrator (DBA) |
| Responsible for formulating and implementing policies and procedures pertaining to database management, security, maintenance and use. Works directly with database users, providing advice on procedures, technical problems, priorities and methodologies. Provides technical expertise for the production of detailed database designs and design documentation including data models, and data flow diagrams. Evaluates and configures DBMS products to match user requirements with system capabilities. Determines file organization, indexing methods and security procedures of system databases. |
| Bachelors |
| 4 |
| 54151S |
| Software Application Tester |
| Responsible for developing, publishing and implementing test plans. Writes and maintains test automation. Develops quality assurance standards. Defines and tracks quality assurance metrics. Provides or validates estimates for assigned tasks. Creates and modifies test scripts to certify system changes. Develops test control databases. Maintains test databases and ensures their integrity and currency. Distributes test data from control database to development staff to ensure adequate testing. Assists with configuration management tasks on a project, as required. May write trace-ability matrices and test reports. |
| Bachelors |
| 2 |
| 54151S |
| Data Manager |
| Responsible for ensuring that the data resource in an organization completely supports the business goals of the organization. Performs all data management functions including the receipt, development storage, control and distribution of all project related data. |
| Bachelors |
| 5 |
| 54151S |
| Lead Auditor/Implementer |
| Responsible for implementing and conducting certification audits based on various ISO standards, such as ISO 27001, ISO 9001, ISO 20000, and all other relevant certification audits. Performs Quality Assurance and Security Compliance implementations/Audits in accordance with the applicable regulatory requirements, reviews and analyzes data and documentation. Managed a team of internal quality auditors. Ensures compliance with applicable standards, regulations and guidance and that resulting reports are fair, impartial and useful. Provides guidance and supervision to daily support staff. |
| Bachelors |
| 10 |
| 54151S |
| ServiceNow Architect |
| ServiceNow Architect is responsible for providing the overall guidance and structure for creating and maintaining the designs for the main services ensuring the required business outcomes are delivered. The position involves management of a small team of Technical Architects. All designs created by the team should align to the architecture principles of ServiceNow and should be reusable, reliable and adaptive. The role also will provide a technical gateway between the initial designs agreed in the sales conversations through to the delivery cycles with the project managers, business analysts, solution architects and developers. He consults and influences (providing options with pros, cons and risks) while providing thought leadership to senior sponsors/stakeholders in solving significant, organization-wide issues. Drives largest and most successful relationships through mastery of navigating market and org understanding, ambiguity, and conflict to understand and deliver on client needs. Contribute to shaping strategy for meeting client needs through the design and evolution of solutions. Effectively manages highly sensitive or ambiguous circumstances to address complex client issues and building trust through successful recommendations. Thought leader in their industry. |
| Bachelors |
| 5 |
| 54151S |
| ServiceNow Administrator |
| Responsible for performing ServiceNow platform support and incident handling. Works with architects and analysts on related projects including service automation and platform integration support. Works on platform and incident queue as well as participating in development projects. Performs platform upgrades and code migration. Maintains experience in a variety of coding language related to architecture that includes but it not limited to: (HTML, XML, Angular, RESTful, etc.) |
| Bachelors |
| 3 |
| 54151S |
| ServiceNow Senior Developer |
| Responsible for providing implementation of ServiceNow, working with all core applications. Responsible for working with process owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product. Analyzes and documents business processes and systems. Facilitates requirements gathering and document requirements. Transforms functional requirements into detailed technical designs that represent actionable development tasks. Applies Agile methodology to elicit requirements and process flows for customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis. Performs high-level code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc. Provides guidance and supervision to daily support staff. |
| Bachelors |
| 3 |
| 54151S |
| ServiceNow Mid- Junior Developer |
| Responsible for providing implementation of ServiceNow, working with all all core applications. Responsible for working with process owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product. Analyzes and documents business processes and systems. Facilitates requirements gathering and document requirements. Transforms functional requirements into detailed technical designs that represent actionable development tasks. Applies Agile methodology to elicit requirements and process flows for customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis. Performs mid-level code configuration of ServiceNow such as catalog items, workflows, form views, choice lists, dashboards, portal, etc. |
| Bachelors |
| 3 |
| 54151S |
| ServiceNow Business Process Analyst |
| Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement. Works with IT analysts and programmers as necessary. Performs analysis of department production and redesigns workflow if appropriate. Develops, edits and maintains operating procedures and standards manuals. Assists the IT staff in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures. Participates in the planning, organizing and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for management decision. Communicates the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics. |
| Bachelors |
| 4 |
| 54151S |
| ServiceNow Implementation Specialist |
| Responsible for the successful delivery of ServiceNow solutions and services and supervising business analysts in the development of designs, programming, testing or training. Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.). Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Designs training programs for system users. Participates in quality reviews to ensure work is compliant with specified standards. Performs workflow analysis, design and managing databases, defining system requirements and assisting in project/program budget preparation. |
| Bachelors |
| 4 |
Labor Category Substitution Methodology:
EDUCATION / EXPERIENCE SUBSTITUTION
It is the policy of SYSUSA to hire the most capable employees for all positions. In some instances, education and experience may be substituted interchangeably in order to meet the goals of hiring the best individual for the position. The following relevant education and experience substitutions may be accepted by SYSUSA :
| Degree |
| Experience Equivalence |
| Other Equivalence |
| Associate’s |
| 2 years relevant experience |
| Vocational or technical training in work-related field |
| Bachelor’s |
| Associate’s degree + 2 years relevant experience, or |
4 years relevant experience Professional certification
| Master’s |
| Bachelor’s + 2 years relevant experience, or |
Associate’s + 4 years relevant experience
| Doctorate |
| Master’s + 2 years relevant experience, or |
Bachelor’s + 4 years relevant experience
Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.
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