MAS - West-Com Nurse Call Systems, Inc. - GS35F0429U

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov

Multiple Award Schedule (MAS)

FSC Group: Information Technology FSC Class: 7010, J070, OLM

Contract number: GS-35F-0429U

Contract period: June 2, 2023 -June 2, 2028

WEST-COM NURSE CALL SYSTEMS, INC.

2200 CORDELIA RD

FAIRFIELD, CA 94534-1912

1-925-932-1496

Website: www.westcomncs.com

Contract administrator:

Marc Peters mpeters@westcomncs.com

Business size: Small

Price list current as of Modification #: PA-0039 Effective: February 21, 2024

Prices Shown Herein are Net (discount deducted)

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

33411 33411SRC Purchasing of New Electronic Equipment

811212 811212SRC Maintenance of Equipment, Repair Services and/or Repair/ Spare Parts

OLM OLMSTLOC

OLMRC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Price List

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. N/A

2. Maximum order:

SINs Maximum Order

33411 $500,000

811212 $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country).

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. SIN 33411 30 days ARO; SIN 811212 14 days ARO

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es).

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

WEST-COM NURSE CALL SYSTEMS, INC.

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). See Page 8

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). See Pages 5-7

20. List of participating dealers (if applicable).

West-Com & TV, Inc. 2200 Cordelia Road Fairfield, CA 94534

Phone: (707) 428-5900 POC: Deb Harris POC Email: dharris@westcall.com

West-Call of Texas, Inc.

6060 South Loop East, Unit 216

Houston, TX 77033 Phone: (877) 731-2511

POC: Sam Haydon POC Email: shaydon@westcall.com

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

www.westcall.com

23. Unique Entity Identifier (UEI) number. UTGRLE8PM2M4

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM mailto:dharris@westcall.com mailto:shaydon@westcall.com http://www.section508.gov/ http://www.westcall.com/

INFORMATION TECHNOLOGY CATEGORY

HARDWARE SUBCATEGORY

SIN 811212 Hardware Repair Service Order Terms

1) Service Areas

a) The maintenance and/or repair service rates per contract are applicable to any ordering activity locations within a __200__(**insert miles) mile radius of the Contractor/Original

Equipment Manufacturer (OEM) service points. If any additional charge is to apply because of the greater distance from the Contractor/OEM service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level.

See Attached List of Contract service points – Pages 5-7.

b) When maintenance and/or repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant(s) listed below:

West-Com Nurse Call Systems, Inc.

Address

2200 Cordelia Road Fairfield, CA 94534

City State Zip Code

2) Loss or Damage

When the Contractor moves equipment to its/OEM location for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

3) Scope

a) The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of the

Information Technology Category.

b) Equipment placed under maintenance and/or service shall be in good operating condition.

i) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

ii) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor if the equipment was under the Contractor/OEM guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

iii) If the equipment was not under the Contractor/OEM responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of the contract.

4) Responsibilities

a) For equipment not covered by a maintenance contract or warranty, repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

b) If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel, then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced unless otherwise agreed to in advance between the Ordering Activity and the Contractor.

5) Repair Service Rate Provisions

a) Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.

b) Multiple Machines: When repairs are ordered by the ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

c) At the Contractor/OEM’s Facility

i) When equipment is returned to the Contractor/OEM’s Facility for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc. from the ordering activity location to the Contractor's plant, and return to the ordering activity location, shall be borne by the ordering activity.

ii) The ordering activity should not return defective equipment to the

Contractor/OEM for adjustments and repairs or replacement without prior consultation and instruction.

d) At the Ordering Activity Location (Within Established Service Areas)

i) When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones. No extra charge, time, or expense will be allowed for travel or transportation of repairmen or machines to or from the ordering activity office; such overhead is included in the repair service rates.

e) At the Ordering Activity Location (Outside Established Service Areas)

i) If repairs are to be made at the ordering activity location, and the location is outside the service area terms defined in the GSA Price list. Rates negotiated at the task order will apply.

ii) When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable. The

Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel.

f) Labor Rates

i) Regular Hours: Contract rates shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service, which was requested during regular hours, but performed at the convenience of the Contractor outside the regular hours.

ii) After Hours: Should the ordering activity require that service be performed outside of regular hours, charges for such service, if any, will be specified in the

GSA Price List (I-FSS-600 CONTRACT PRICE LISTS (OCT 2016). Periods of less than one hour will be prorated to the nearest quarter hour.

iii) Sundays and Holidays: When the ordering activity requires that repair service be performed on Sundays and Holidays observed at the ordering activity location, the

Sundays and Holidays repair service rates shall apply, and will be specified in the

GSA Price List (I-FSS-600 CONTRACT PRICE LISTS (OCT 2016). Periods of less than one hour will be prorated to the nearest quarter hour.

Repair Service Rates

Minimum Charge

* - Regular Hours

Hourly Rate -

After Hours**

Hourly Rate -

Sunday and Holidays**

Contractor/OEM Facility $16.25 - $65.00 $65.00 $65.00

Ordering Activity Location (Within Established Service

Areas)

$16.25 - $65.00 $65.00 $65.00

Ordering Activity Location (Outside Established Service

Areas)

N/A N/A N/A

*MINIMUM CHARGES INCLUDE FULL _1/4__ HOURS ON THE JOB

**FRACTIONAL HOURS, AT THE END OF THE JOB, WILL BE PRORATED TO

THE NEAREST QUARTER

HOUR.

4) Repair Parts/Spare Parts Rate Provision

a) All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in the GSA Price list shall be new, standard parts manufactured by the OEM.

b) All parts shall be furnished at the prices indicated in the Contractor's commercial pricelist dated April 1, 2008____, at a discount of_25__% from such listed prices.

List of Contractor Service Points

Address City State Zip Territory

157 Rome Street Farmingdale NY 11745 NYC-LI

10 North Liberty Street Boise ID 83704 ID

33530 First Way South, Suite

102 Federal Way WA 98003 WA

723 Memorial Highway Bismarck ND 58504 ND

157 Park Street, Suites 22 &

23 Bangor ME 04401 ME, NH, VT

206 Haley Road Ashland VA 23005 VA

656 Georges Road North Brunswick NJ 08902 NJ

5 North McCormick Oklahoma City OK 73127 OK, TX

10802 North 23rd Avenue Phoenix AZ 85029 AZ

120 Roesler Road Glen Burnie MD 21060-

6583 MD

101 St. Louis Avenue Fort Worth TX 76104 TX

2205 E. Morgan Avenue, Suite 122 Evansville IN 47711 IN, KY

6243 Renoir Avenue Baton Rouge LA 70806 LA

11001 Bluegrass Parkway #300 Louisville KY 40299 IN, KY, OH

635 Trade Center Blvd. Chesterfield MO 63005 IL, MO

2241 N. 200 East Road McLean IL 61754 IL

746 Hanover Avenue Allentown PA 18109 PA

1017 Naughton Troy MI 48083 MI

5769 Park Plaza Court Indianapolis IN 46220 IN

8401B Jefferson Street NE Albuquerque NM 87113 NM, TX

880 Sparta Court Suite 100 Lexington KY 40504 KY

1750 Enterprise Way Suite 107 Marietta GA 30067 SC, GA, TN

23 Queen Street S. Mississauga ON L5M1K2 Canada

9575 Winston Churchill Boulevard Brampton ON L6X0A4 Canada

202 E. Virginia Ave. Tampa FL 33603 FL

200 N. Patrick Blvd., Suite 450 Brookfield WI 53045 MI, WI

390 E. Highland Road, Suite

B Macedonia OH 44056 OH

7112 Airport Highway Pennsauken NJ 08109 DE, NJ, PA

549B Keystone Drive Warrendale PA 15086 PA

5770 Warland Drive Cypress CA 90630-

5030 CA

2835 Hessmer St. Metairie LA 70002 LA

9844-B Southern Pines Blvd. Charlotte NC 28273-

5561 NC, TN

List of Contractor Service Points

900 South 26th Street Lincoln NE 68510 NE, IA

25 Tyrol Drive Buffalo NY 14227 NY

2302 120th Street Lubbock TX 79423 TX

12050 Lucerne Tr. Lakeville MN 55044 MN

19 Covert Road Old Fort NC 28762 NC

618 14th Avenue SW Cedar Rapids IA 52404 IA

2708 Shenandoah

Avenue Roanoke VA 24017 VA

6916 East 12th Street Tulsa OK 74112

KS, MO,

OK

6102 Arlington Avenue Raytown MO 64133 KS, MO

12 East Frederick

Street Walkersville MD 21793

DC, MD,

VA

2625 Johnstown Road Columbus OH 43219 OH

5957 McLeod Drive Las Vegas NV 89120 NV

P.O. Box 9903 Riyadh Riyadh 11423

Saudi

Arabia

1242 Chestnut Street Newton MA 02464 RI, MA

860 Visco Drive Nashville TN 37210 TN

3755 Cherry Road Memphis TN 38118 MS, TN

600 Ash Avenue McAllen TX 78501 TX

1375 4th Avenue North, Suite E Billings MT 59101 MT, WY

1625 West Collins

Avenue Orange CA 92867 CA

6231 Calumet Avenue Hammond IN 46324-

4310 IL, IN

2820 Cantrell Road Little Rock AR 72202 AR

175A Costello Road Newington CT 06111

CT, MA,

RI

737 W. 10th Street Sioux Falls SD 57104

MN, ND,

SD

6060 South Loop East, Suite 216 Houston TX 77033 TX

2200 Cordelia Road Fairfield CA 94534

CA, NV,

OR

4201 Varsity Drive Ann Arbor MI 48108 MI