MAS - Idea Entity Corporation - GS35F0400X

GENERAL SERVICES ADMINISTRATION

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

MULTIPLE AWARD SCHEDULE (MAS)

FSC Group: Professional Services

CONTRACT NUMBER: GS-35F-0400X

PERIOD COVERED BY CONTRACT: MAY 19, 2011 THROUGH MAY 18, 2026

PRICELIST CURRENT THROUGH MOD #PS-0023, DATED 03/16/2023.

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

IDEA ENTITY CORPORATION

16625 REDMOND WAY, SUITE M009

REDMOND, WA 98052

PHONE: (425) 454-2905

FAX: (425) 458-6995

https://www.ideaentity.com

CONTRACT ADMINISTRATION SOURCE: JOHN STRATHY

Prices Shown Herein are Net Prices (discounts already deducted)

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system.

The INTERNET address for GSA Advantage!® is: GSAAdvantage.gov.

https://www.ideaentity.com/ http://www.gsaadvantage.gov/ https://www.ideaentity.com/

16 March 2023 Page 2 of 26

TABLE OF CONTENTS

ITEM PAGE

Information for Ordering Activities 3

Order Level Material (OLM) Description 5

Idea Entity Corporation GSA MAS Labor Category Rates 6

Idea Entity Corporation GSA MAS Labor Category Descriptions 7

Education And Experience Requirements Equivalency Substitution Table 22

Small Business Participation 23

Basic Guidelines for Using Contractor Team Arrangements 24

Blanket Purchase Agreement 24

Sales and Service Points 26

• Pricelist dated 18 October 2018 incorproates the Addition of Labor Categories under Mod #PS-0014.

• Pricelist dated 17 April 2020, incorporates Mass Mod #A812 for MAS Consolidation.

• Pricelist dated 8 April 2021, incorporates Option Modification.

• Pricelist dated 30 March 2022, incorporates Terms & Conditions Modification.

• Pricelist dated 16 March 2023, incorporates EPA for Labor Categories.

16 March 2023 Page 3 of 26

INFORMATION FOR ORDERING ACTIVITIES

Contract Number: GS-35F-0400X

Contract Period: 19 May 2011 – 18 May 2026

Contractor’s Name: Idea Entity Corporation

Contractor’s Address: 16625 Redmond Way, Suite M009 Redmond, WA 98052

Business Size: Small Disadvantaged Business

1a. Awarded Special Item Number(s) for this contract:

SIN CODE DESCRIPTION

54151S Information Technology Professional Services

OLM Order Level Materials

1b. Lowest Priced Model Number and Lowest Unit for each SIN Code awarded under this contract:

Job Title # Labor Category Description GSA Hourly Rate

Support Engineer Level III Support and Coordinator for Systems/Software Engineers and Developer $51.11

1c. Awarded Hourly Labor Category Rate & Descriptions: Provided on Pages 6-21 of this pricelist.

2. Maximum Order:

SIN CODE MAXIMUM ORDER

54151S $500,000

OLM $100,000

3. Minimum Order: $100

4. Geographic Scope of Contract:

SIN CODE GEOGRAPHIC SCOPE OF CONTRACT DESCRIPTION:

54151S Geographic scope for all labor categories is: Domestic Delivery

48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC delivery. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

OLM Domestic Delivery: CONUS; 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC delivery. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

5. Point of Production: Idea Entity Corporation16625 Redmond Way, Suite M009 Redmond, WA

98052; King County. Additional sites can be found on Page 26 of this pricelist.

6. Basic Discounts: Prices Shown Herein are Net Prices (discounts already deducted).

7. Quantity Discount: None

8. Prompt Payment Terms: None Offered; Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

16 March 2023 Page 4 of 26

9. Foreign Items: Not Applicable

10a. Time of Delivery: As negotiated between Idea Entity Corporation and the Ordering Activity.

10b. Expedited Delivery Terms: As Negotiated between Idea Entity and the Ordering Activity.

10c. Overnight/2-Day Delivery Terms: As negotiated between Idea Entity and the Ordering Activity.

10d. Urgent Requirements: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the

Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. FOB Point: Destination

12a. Ordering Address: Idea Entity Corporation

Attn: GSA Orders

16625 Redmond Way, Suite M009 Redmond, WA 98052

12b. Ordering Proceedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address: Idea Entity Corporation; Attn: Accounts Receivable

16625 Redmond Way, Suite M009 Redmond, WA 98052

14. Warranty Provisions: All services performed under this contract will be guaranteed to be completed in a satisfactory workmanlike manner as delineated with this Authorized GSA MAS Pricelist.

15. Export Packing Charges: Not Applicable

16. Terms and Conditions of rental, maintenance and repair: Not Applicable

17. Terms and Conditions of installation: Not Applicable

18a. Terms and Conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not Applicable

18b. Terms and Conditions for any other services: Not Applicable

19. List of service and distribution points: Not Applicable to Services

20. List of participating dealers: Not Applicable

21. Preventative maintenance: Not Applicable to Services

22a. Special Attributes such as Environmental: Not Applicable

22b. Section 508 Compliance: N/A

23. Unique Entity Identifier (UEI) Number: VDH3ZCADSLK4

24. Idea Entity Corporation is registered in the GSA System for Award Management (SAM) system, 16 March 2023 Page 5 of 26

ORDER LEVEL MATERIAL (OLMS) DESCRIPTION

OLMS are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Federal Supply Schedule (FSS) contract or FSS blanket purchase agreement (BPA). OLMs are not defined, priced, or awarded at the FSS contract level. They are unknown before a task or delivery order is placed against the FSS contract or FSS BPA. OLMs are only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH) Contract Line Item Number (CLIN) and are subject to a

Not To Exceed (NTE) ceiling price. OLMs include direct materials, subcontracts for supplies and incidental services for which there is not a labor category specified in the FSS contract, other direct costs, and indirect costs. OLMs are purchased under the authority of the FSS Program and are not "open market items."

16 March 2023 Page 6 of 26

IDEA ENTITY CORPORATION GSA MAS LABOR CATEGORY RATES

*All awarded Labor Cateories are: Disaster Recovery Purchasing (RC) & State/Local Purchasing (STLOC)

See Full Product Descriptions That Follow Note: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services and cannot be purchased separatley. Contractor

Site Rates.

SIN

CODES*

Labor Category Titles

Rates

Effective

3/16/2023 –

5/18/2024

Rates

Effective

5/19/2024-

5/18/2025

Rates

Effective

5/19/2025-

5/18/2026

54151S Program Manager VII $122.67 $128.31 $134.22

54151S Program Manager IV $94.31 $98.65 $103.18

54151S Program Manager III $85.43 $89.36 $93.47

54151S Program Manager II $76.06 $79.56 $83.21

54151S Software Developer VII $122.67 $128.31 $134.22

54151S Software Developer V $96.15 $100.57 $105.20

54151S Software Developer IV $86.02 $89.97 $94.12

54151S Software Developer III $71.56 $74.85 $78.30

54151S Support Engineer VII $122.67 $128.31 $134.22

54151S Support Engineer III $51.11 $53.46 $55.92

54151S Business Analyst - III $152.84 $159.87 $167.22

54151S Business Analyst - II $130.32 $136.31 $142.58

54151S Business Analyst - I $98.09 $102.60 $107.31

54151S Data Modeler/ Software Architect -

SME

$306.69 $320.80 $335.56

54151S Deployment Engineer /

Software Deployment Engineer - III $112.45 $117.62 $123.03

54151S Deployment Engineer /

Software Deployment Engineer - II $81.78 $85.54 $89.48

54151S Help Desk Specialist - II $80.41 $84.11 $87.98

54151S Help Desk Specialist - I $56.72 $59.32 $62.06

54151S QA Analyst/ Software Tester - III $107.35 $112.28 $117.45

54151S QA Analyst/ Software Tester - II $81.78 $85.54 $89.48

54151S Software Administrator III $120.63 $126.19 $131.99

54151S Software Administrator- II $104.27 $109.07 $114.09

54151S Software Architect - III $184.01 $192.47 $201.33

54151S Software Engineer - IV $178.90 $187.13 $195.74

54151S Software Engineer - III $154.55 $161.66 $169.10

54151S Software Engineer - II $92.01 $96.24 $100.66

54151S Software Trainer - III $102.23 $106.93 $111.85

54151S Software Trainer - II $86.89 $90.89 $95.07

54151S Technical Editor - III $73.93 $77.34 $80.90

54151S UI/UX Designer - III $106.83 $111.75 $116.89

54151S UI/UX Designer - II $89.96 $94.11 $98.44

54151S IT Systems Administrator – I $79.40 $83.04 $86.86

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IDEA ENTITY CORPORATION GSA MAS LABOR CATEGORY DESCRIPTIONS:

Idea Entity utilizes three distinct labor pools, each with levels of required experience/education and with appropriate levels of responsibility. The three job pools are as follows: Program Management, Software Development, and Support

Engineering. This document provides a general description of each job pool, followed by more detailed descriptions of the skills, experience, and education/training representative of each level within that pool.

POOL 1: PROGRAM MANAGEMENT – OVERVIEW

Idea Entity Program Managers focus on the project and program management of integrated customer solutions.

Program Managers require a sound knowledge of systems and software development life cycles. They plan and manage different parts of the design and build process, and map the dependencies of the total solution, while enabling execution that focuses on driving measurable business value. The PM skill set includes:

• Consulting experience

• Ability to manage multiple teams (design team, test team, architecture team) on a single deployment effort

• Ability to manage overall project plan: scope, deliverables, customer expectations, risks, issues, quality, etc.

• Ability to create a participative work environment, balancing the development needs of team members with the requirements of the project

• Ability to define critical path, anticipate potential obstacles, and overcome them

• IT project expertise

• Verifiable customer management skills

• Very strong written and verbal communication skills

• Interest and ability to travel on a regular basis

Job Title: Program Manager Level VII

Minimum/General Experience: Program Manager Level VII needs to have a minimum of 10 Years’ program management experience, preferably in multifunctional information technology verticals. Possesses technical skills, analytical skills and managerial skills with a fondness to Team Management. Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. PM Level VII focuses on regular client interaction and should be capable enough to arrive at client consensus at ease on various project aspects for in timely project execution. Capable to understand client expectations and should drive the project team for fulfilling it. Understands the commercials of each project deliverable and should strive for reaching the financial viability as chartered in the project plan. Manages independently complex/time critical projects.

Makes independent decisions and is accountable for delivery results across area of responsibility. Drives customer communication and reporting on project set-up and execution across area of responsibility. Responsible for the on-time, on-budget successful delivery of the overall regional and area projects. Responsible for the financial and commercial management of the customer portfolio. Responsible for conducting business, team morale, legal/commercial, margin, and customer satisfaction survey management. Holds initial customer expectations meetings and documenting key customer expectations. Works with internal teams to identify customer program resources. Ensures the work order is consistent with customer expectations and the customer program has a long-term work plan.

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Functional Responsibility: Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. Supports in scope negotiation, and control and change management. Acts as a point of escalation for project teams. Drives regular customer steering committee meetings. Understands the commercial terms and legal aspects of project execution.

Drives the negotiation and contracting process through balancing scope, resources and milestones requirements. Proven strong negotiation skills and contractual experience to review or determine financial negotiation strategies. Conducts and guides the financial and legal negotiations at highest customer level. Translates technical and business messages and adapts style to audience to reach targeted outcome. Ensures the project team leverages the relevant knowledge management documentation during the project ramp-up phase. Manages overall quality and customer satisfaction by performing quality reviews and ensuring quality standards across area of responsibility.

Experience with solution proposal review, including the project's estimates and the business case. Experience translating business needs into technical requirements and articulates business benefits of the technical solution. Demonstrated leadership through outstanding communication skills, energizing and inspiring the audience. Sets quality standards for documents and deliverables across area of responsibility. Demonstrated people management skills for large teams, communicating and delegating effectively, making sure that the team achieves expected results. Demonstrated understanding of the MS technology features, and a proven ability to explain their business value and architectural implications to the customer on executive level. Demonstrated ability to anticipate and identify risks and issues across area of responsibility.

Education Requirements: Masters / Bachelor’s Degree in Computer Science, Electrical Engineering or equivalent.

Most with Graduate Degrees, or equivalent work experience with excellent communication skills (oral and written), presentation skills and also in preparing project documents. Holds PMP certifications and utilizes ISO, CMM best practices.

Job Title: Program Manager Level IV

Minimum/General Experience: Program Manager Level IV should have 4+ years of program management experience and should be capable to interact with project stake holders independently with good communication skills (oral and written skills). Coordinates and monitors the scheduling, pricing, and technical performance of company programs.

Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations.

Functional Responsibility: The Level IV Program Manager is an authority in communication and project management.

Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. Responsible for coordinating execution for a specific project, completing the agreed reporting tools for different customer and internal audiences, and acting in compliance with the agreed processes. Proficiency in completing complex project streams including varied tasks within the scope of the role. Abilities to assess, plan, design, develop, test, perform network configuration and platform decision making. Employs technical specialization skills to develop and deploy current offerings. Effectively manages customer relationships, analyzing the customer’s business, and employ strong communication skills. Holds strong conflict resolution and negotiation skills and demonstrate consulting skills.

Program Manager Level IV performs project assessment, project planning, project design, project development, project testing, network configuration and also in identifying the relevant platform for project execution. Possesses Team

Management Skills and focuses on driving the Team in Project delivery as per the agreed time lines. Identifies the right resources for project execution and should mentor the project delivery team for project excellence. Works on various quality standard process and capable to resonate the project delivery plans with quality improvement process.

Education Requirements: Masters / Bachelor’s Degree in Computer Science, Electrical Engineering or equivalent.

Most with Graduate Degrees, or equivalent work experience with excellent communication skills (oral and written), presentation skills and also in preparing project documents. Holds PMP certifications and utilizes ISO, CMM best

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Job Title: Program Manager Level III

Minimum/General Experience: Possesses 3+ Years in program management experience and a Lead contributor among Project Team for achieving project deliverables. Analyses the client requirement, work along with Senior PMs in articulating various project facets with client and arrive at a right fit project execution plan. Charts out project deliverables, analysis the functional and commercial aspects of project execution plan. Prepares various baseline project documents and supports in rolling out various project notifications/communications among stake holders. Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Supports the validation of functional designs and actively participate in testing.

Functional Responsibility: Carries out procedures to ensure that complex information systems, products and services meet organization standards and end-user requirements. Performs and leads tests of software to ensure proper operation and freedom from defects. Drafts test plans/scripts/procedures and create test data for applications. Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as information resource about assigned areas to technical writers and other Quality Assurance Analysts. Performs complex workflow analysis and recommends quality improvements. Leads a test team and perform verification of test defects. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks.

Education Requirements: Masters / Bachelor’s Degree in Computer Science, Electrical Engineering or equivalent.

Most with Graduate Degrees, or equivalent work experience with excellent communication skills (oral and written), presentation skills and also in preparing project documents. Holds PMP certifications and utilizes ISO, CMM best

Job Title: Program Manager Level II

Minimum/General Experience: Holds 2+ years of applicable Program Management experience. Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Support is analyzing the customer requirements and the defines the solution options. Contributes to establishing clear customer expectations and delivers on commitments. Holds experience in completing all people management duties with care and on time. Relies on extensive experience and judgment to plan and accomplish goals. Prepares project palns, budget plans, milestones, schedules and status reports.

Functional Responsibility: Program Manager Level II understands customer requirements and work along Senior PMs in drawing out the project execution plan and freezing the milestones. Works on various technology platforms and synchronize them effectively in project delivery. Carries out procedures to ensure that complex information systems, products and services meet organization standards and end-user requirements. Performs and leads tests of software to ensure proper operation and freedom from defects. Drafts test plans/scripts/procedures and create test data for applications. Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as information resource about assigned areas to technical writers and other Quality Assurance Analysts. Performs complex workflow analysis and recommends quality improvements. Leads a test team and perform verification of test defects. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks.

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Education Requirements: Masters / Bachelor’s Degree in Computer Science, Electrical Engineering or equivalent.

Most with Graduate Degrees, or equivalent work experience with excellent communication skills (oral and written), presentation skills and also in preparing project documents. Holds PMP certifications and utilizes ISO, CMM best

POOL 2: SOFTWARE DEVELOPMENT - OVERVIEW

Idea Entity Software Development Consultants combine project management skills with software product management and computer programming skills. All of the development work they do is done with an understanding of the business climate of each client. Consultants are involved in wide aspects of the software development process, from software design, coding, source code control, code reviews, configuration management, testing, implementation, requirement and gap analysis, testing, and participation in software release and post release. The general software development skill set includes:

• Consulting experience

• Computer programming / software design experience

• Ability to execute feasibility and cost-benefit analysis, requirements analysis, including choice of architecture and framework, budget and schedule for project.

• IT project experience

• Verifiable customer management skills

• Ability to manage and coordinate processes from testing stage to pre and post software releases.

• Experience collecting customer requirements, developing, customizing, and implementing software solutions

• Application development (Microsoft and Open Source technologies) skills

• Internet development skills

• Transaction Processing (Microsoft Transaction Server)

Job Title: Software Developer Level VII

Minimum/General Experience: Requires 10+ years of applicable software development experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Develops and delivers a high-quality and complex solutions and leadership over others’ solution design and development. The definition, development, and leadership over software analysis, code analysis, requirements analysis, software review, system risk analysis, software reliability analysis. Sets of quality standards for documents and deliverables across area of responsibility. Complete ownership in ensuring that the software application development process and result meet the highest quality and standard, meeting agreed client requirements.

Performs the validation of the software development design and application within large and complex environments, leveraging their deep expertise and experience in full life cycle application development. Leadership over the evaluation and identification of new technologies for implementation. Anticipation and identification of risks and issues across area of responsibility. Manages the overall quality and client satisfaction across area of responsibility - performance tuning, improvement, balancing usability, automation, integrating software with existing systems, software testing and quality assurance. Ensures that work order is consistent with client expectations. Delivers presentations, facilitation of client meetings and workshops. Holds a combination of technical and business messages, style adaptation to audience to reach targeted outcome and manages large teams. Drives towards initial client expectations, meetings and documentation of key client expectations.

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Functional Responsibility: The Level VII Software Developer is a recognized industry expert in project management.

He/she has the following functional responsibilities.

• Proven professional experience and expertise in Project Planning and Project Management.

• Strong knowledge in key Microsoft and Open Source technologies, development of web applications, and transaction processing.

• Demonstrable strength with C, C++, C#, Java, .NET, Python, BEA WebLogic, WebSphere, J2EE, JBoss, ADO, Perl, HTML, JSP, JavaScript, Web services, SOAP, XML, ASP, JSP, PHP, MySQL, SQL Server, Oracle, UNIX, Linux, Redhat Linux, STL, XSLT, OWL, AJAX, J2EE, J2ME, J2SE, Sun Solaris; and a specialization in one technology stack.

• The proven ability to operate with significant autonomy and latitude in meeting objectives.

• Experience and proven ability to deliver high quality and complex design, code and debugging applications in various software languages.

• Strong experience acting as a lead consultant and developer in computer programming / software design, software testing and quality assurance, deliver full cycle application development.

• Has experience overseeing the design, coding and debugging of applications.

• Has experience leading software modeling and simulation projects.

• Has the ability to act as a driver of standards compliance.

• Proven ability to execute feasibility and cost-benefit analysis, requirements analysis, and make choices around architecture and framework, budget and schedule for projects.

• Proven ability to drive client communication and reporting on project planning and management, and execution across area of responsibility.

• Proven experience acting as the person responsible for the on-time and on-budget successful delivery of the overall projects.

Education Requirements: Bachelor’s Degree; Computer Science, Electrical Engineering or equivalent. Most with

Graduate Degrees, or equivalent work experience. Leadership through outstanding communication skills, energizing and leading a team of developers.

Job Title: Software Developer Level V

Minimum/General Experience: The Level V Software Developer requires 6+ years of software development experience. Designs, modifies, develops, writes and implements software programming applications/operating systems.

Coordinates work teams. Provides technical support to project team members. Defines and manages program and project set-up and execution. Structures and manages projects of medium size and complexity. Delivers full lifecycle application development services. Designs, develops and tests software. Ensures on-time and on-budget delivery.

Functional Responsibility: The Level V Software Developer is considered a senior-level contributor in assessing, planning, designing, developing, coding, modeling, testing, and simulating software. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist. A wide degree of creativity and latitude is expected. Abilities to assess, plan, design, develop, code, model, test, and simulate. Performs full life cycle application development. Defines project standards, performing conflict resolution, conducting negotiation and demonstrating team and project management skills.

Education Requirements: Bachelor’s Degree; Computer Science, Electrical Engineering or equivalent. Many with

Graduate Degrees, or equivalent work experience. Proven experience demonstrating strong communication skills and managing client relationships while delivering software analysis, code analysis, requirements analysis, software review, system risk analysis, and reliability analysis.

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Job Title: Software Developer Level IV

Minimum/General Experience: The Level IV Software Developer holds 4+ years of full lifecycle software development experience and considered as a senior-level contributor in software development. His/her general responsibilities include coordinating execution for a specific project, providing full-lifecycle application development services, and executing the agreed software development application for different clients and internal audiences in compliance with the agreed processes. Completes complex project streams including varied tasks within the scope of the role. Performs full life cycle application development including assessing, planning, designing, developing, coding, modeling, testing, and simulating software.

Functional Responsibility: Designs, modifies, develops, writes and implements software programming applications.

Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Designs, plans, and coordinates work teams. Provides technical support to project team members. Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.

Education Requirements: Bachelor’s Degree; Computer Science, Electrical Engineering or equivalent. Many with

Graduate Degrees, or equivalent work experience. With proven communication skills and functionality in conflict resolution, communication and negotiation.

Job Title: Software Developer Level III

The Level III Software Developer is considered a contributor to software development and has the following general experience and education level:

Minimum/General Experience: Required 3+ years of full-lifecycle software development experience. Codes software applications to adhere to designs supporting internal business requirements or external customers. Standardizes the quality assurance procedure for software. Oversees testing and develops fixes. The Level III Software Developer has the general responsibilities include understanding software development set-up and execution, and executing it well within a specific project area. Completes standard and non-standard tasks within the scope of the role. Performs full life cycle application development including assessing, planning, designing, developing, coding, modeling, testing, and simulating software. Holds the abilities to complete various complex tasks within the scope of the role and facilitate the development and maintenance of client relationships.

Functional Responsibility: Has knowledge of standard concepts, practices, and procedures within a particular field.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude required. Typically reports to a project leader or manager.

Education Requirements: Bachelor’s Degree; Computer Science, Electrical Engineering or equivalent, or equivalent work experience. Proven and demonstrable communication skills.

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POOL 3: SUPPORT ENGINEERING - OVERVIEW

Idea Entity Support Engineer Consultants combine strong technical skills and business acumen, dealing with wide range of aspects related to the maintenance, repair and support of systems to ensure continued operation and functioning of the systems. Consultants execute supportability during the development and design of new systems, or during the operational life of the systems, to optimize the availability and use of the system in a cost-effective manner. They perform these duties with an understanding of needs of both the user and the business. The Support Engineering skill set includes:

• Consulting experience

• Technical knowledge and work experience with software systems, software building, deployment, build and test integration, trouble shooting and debugging.

• IT project experience

• Verifiable customer management skills

• Ability to proactively detect and resolve system issues.

• Ability to work well in a team.

• Strong verbal and written communication skills. Innovative, creative, flexible, self-directed.

Job Title: Support Engineer Level VII

Minimum/General Experience: Required 10+ years of experience and considered as an industry expert in the field of support engineering. Leads large teams in dealing with wide range of aspects related to the maintenance, repair and support of systems to ensure continued operation and functioning of the systems, from software systems, software building, deployment, build and test integration, to troubleshooting and debugging. Leads feasibility and cost-benefit analysis, requirements analysis and framework, budget management and schedule. Oversees, assesses and defines system supportability during the development and design of new systems, or during the operational life of the systems, to optimize the availability and use of the system in a cost-effective manner. Manages department budget to ensure goals are met. Establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Researches, reports and corrects any quality assurance issues.

Ensures effective client communication and reporting on project planning and management, and execution across area of responsibility. Responsible for the on-time, on-budget successful delivery of the overall support projects. Holds initial client expectations meetings and documents key client expectations. Make sure work results and support deliverables are consistent with client expectations.

Functional Responsibility: Expert level technical skills, combined with business acumen, in leading a wide range of aspects related to the maintenance, repair and support of systems to ensure continued operation and functioning of the systems. This consultant is highly experienced and capable in developing and delivering high-quality and complex support solutions and oversees others’ solution design and development. Holds complete ownership and responsibility in executing supportability during the development and design of new systems, or during the operational life of the systems, to optimize the availability and use of the system in a cost-effective manner. Effectively anticipates, assesses and identifies technology or solution risks and issues across area of responsibility. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Holds the successful track record ensuring that the technical solution implemented meets agreed client requirements.

Proven abilities to lead and manage large projects / programs of a higher complexity and holds the overall accountability for the design and build of software or hardware systems and architecture within large and complex environments. Abilities to deliver presentations and facilitate client meetings along with significant consulting and IT project experience.

Education Requirements: Masters / Bachelor’s Degree; Computer Science, Electrical Engineering or equivalent. Most with Graduate Degrees, or equivalent work experience with demonstrable and proven leadership through outstanding verbal and written communication skills, energizing and leading a team of support engineers.

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Job Title: Support Engineer Level III

Minimum/General Experience: The Support Engineer Level III is considered an individual contributor in the field of support engineering and is responsible for performing support engineering for a specific project area with 2+ years of applicable support engineering experience. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Functional Responsibility: Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Completes standard and non-standard tasks within the scope of a support role and has IT project experience. Anticipates, assess, and identify technology or solution risks and issues across area of responsibility. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Holds the abilities to employ technical skills in a wide range of aspects related to the maintenance, repair and support of systems to ensure continued operation and functioning of the systems.

Education Requirements: Bachelor’s Degree; Computer Science, Electrical Engineering or equivalent, or equivalent work experience with demonstrated strong verbal and written communication skills, combined with business acumen.

Job Title: Business Analyst - III

Minimum/General Experience:

Requires 8 years of relevant experience.

Functional Responsibility:

Directs a team of analysts that use business data and statistical methods to provide insight into IT systems business performance and suggest area for and methods of improving operations. Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables Creating, analyzing, and validating detailed functional specifications. Facilitating design sessions with the implementation team to define the solution. Lead simple and complex process re-engineering projects that span across multiple functions and organizations. Work with process owners and partners to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved. Work with product managers, developers, designers, and testers to inform and influence solutions that will delight and benefit users. Eliminate complexity in Technology’s ability to deliver services, while meeting Service Level Agreements. Identify areas of improvement within Corporate IT processes using metrics and deliver improvements in process, tools, quality of adoption and customer experience.

Suggest comprehensive metrics that can be actionable and that promote positive behavioral changes. Maintain relationships with other process management teams to provide a consistent delivery framework. Work with requirements, documentation and training teams so processes are fully documented and process users are fully trained in their use. Support the design, development, delivery, and management of communications about changes to tools and processes. Evangelize the virtues of IT process management and the User Experience, and foster collaboration.

Education Requirements:

Bachelor's degree

Job Title: Business Analyst - II

5 years of relevant experience.

Functional Responsibility:

Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies.

Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables. Creating, analyzing, and validating detailed functional specifications. Facilitating design sessions with the implementation team to define the solution. Documents IT system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Work with business units and other stakeholders to gather information utilizing a variety of techniques such as interviews, work sessions, storyboarding, and prototyping. Elicit, analyze, document, and communicate business requirements. Understand project scope, project goals, product functionality, and desired features. Evaluate customer needs/issues, analyze business processes, assist in

16 March 2023 Page 15 of 26 evaluating alternatives, and determine appropriate solutions with IT staff. Help determine level of effort and time required for solution delivery. Define user stories with applicable acceptance criteria in collaboration with business subject-matter experts and IT. Analyze high-level business requirements and translate them into more detailed user stories, use cases, and other functional requirements documents such as process flows, screen mock-ups, gap analysis, etc. Assist developers and provide guidance as needed. Assist with development of test plans, test scenarios, and test cases. Participate in testing and analysis of testing results as needed. Identify and assist in resolving issues, questions, and scope/requirements gaps quickly and effectively to enable delivery and support of applications. Create documents and other artifacts to promote sustainable knowledge management within the organization. Conduct research and proactively make recommendations to improve application delivery.

Job Title: Business Analyst - I

3 years of relevant experience.

Functional Responsibility:

Conducts business analysis for new product releases and new projects. Understands the business problems / needs from business executives, product managers, operations managers and business users. Analyzes and documents detailed business requirements including data and non-functional requirements.

Obtains sign-off against the business requirements. Communicates business requirements to development and quality assurance staff. Ensures traceability between business and functional requirements. Documents functional requirements utilizing various techniques including use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc. Validates system design against requirements. Reviews and validates test cases produced by the quality assurance staff. Understands technology solutions to business problems and communicate the solutions back to the business. Conducts gap analysis and downstream impact exercises for system changes.

Job Title: Data Modeler/ Software Architect - SME

10 years of relevant experience.

Functional Responsibility:

Establish and direct the strategic long-term goals, policies and procedures for an information technology department.

Determine an organization's long-term systems needs and any hardware acquisitions needed to accomplish the organization's business objectives. Give technical guidance on high priority projects and orients the company to trends in the information technology industry. Design and develop systems and ensure that systems are effectively integrated with current and new applications. Analyze system requirements, architect, and implement solutions focused on security, maintainability, scalability and high availability Evaluate frameworks, technologies, platforms, and solutions

Work with team members to troubleshoot bugs and proactively implement sustainable corrective solutions.

Master's degree

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Job Title: Deployment Engineer / Software Deployment Engineer - III

Minimum/General Experience:

8 years’ experience

Functional Responsibility:

Supports the Software / Product Delivery process, including production releases of critical externally facing products as well as staging and preparing testing and quality assurance environments. Works directly with the PMO to ensure all project release schedules are met. Maintains appropriate and required compliance and regulatory requirements, involving key process controls and documentation. Provides Tier 2 and Tier 3 Operational support of critical 24x7 externally facing software products. Meets or exceeds all operational KPI’s and SLA’s. Ability to work collaboratively in a highly diverse and fast paced team. Identifies, cultivates and manages the necessary external relationships with third party providers such as data center hosts, hardware/software vendors and consulting firms. Provides architectural and process guidance to both members of this team as well as the product engineering team in order to insure security, performance and availability of all supported products.

Bachelor’s Degree

Job Title: Deployment Engineer / Software Deployment Engineer - II

5 years of relevant experience

Functional Responsibility:

Works with Program Management to understand and define deployment user scenarios. Prototypes and evaluates deployment technologies to satisfy the user scenarios. Deploy product releases, hot fixes and security patches.

Recommend process improvements to ensure system scalability and reliability. Assist in developing and implementation of deployment plans. Work with QA teams to deploy and troubleshoot the product software Develop deployment support documentation Work with the management to develop deployment specifications and configurations Assist in new system development and enhancements. Analyze and troubleshoot IT system deployment issues in a timely manner Act as primary customer contact for IT system deployment related inquiries and issues.

Bachelor’s Degree

Job Title: Help Desk Specialist - II

2 years of experience

Functional Responsibility:

Provides end user assistance, training and support for applications. Creates and manages work order/trouble tickets and provide application sustainment. Knowledge in building performance metrics reports. Experience with writing, maintaining and updating application support documentation, training manuals and other related application documentation. Experience performing application testing levels including but not limited to functional, unit, integration, regression, stress and user acceptance testing.

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Job Title: Help Desk Specialist – I

Minimum/General Experience:

2 years of experience

Functional Responsibility:

Provides end user assistance, training and support for applications. Creates and manages work order/trouble tickets and provide application sustainment. Knowledge in building performance metrics reports. Experience with writing, maintaining and updating application support documentation, training manuals and other related application documentation. Experience performing application testing levels including but not limited to functional, unit, integration, regression, stress and user acceptance testing.

Associates degree

Job Title: QA Analyst/ Software Tester - III

8 years of relevant experience.

Functional Responsibility:

Defines and implements IT quality assurance practices and procedures. Directs a group of quality assurance analysts in relevant task order areas who test, evaluate, and validate IT initiatives and identify issues in hardware, software or service areas.