IT-70 - Computer Technologies Consultants Inc. - GS35F0377K

FEDERAL SUPPLY SERVICE - AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Computer Technologies Consultants, Inc. (CTC, Inc.)

7927 Jones Branch Drive, Suite 5100 McLean, VA 22102

240-547-0068 240-547-0072

GSA Schedule – 70 Information Technology (IT) Professional Services Contract Number: GS-35F-0377K

SIN: 132-12

SIN: 132-51

SIN: 132-52

SIN: 70-500

Contract Period: April 30, 2015 – May 1, 2020

CORPORATE INFORMATION 2

CUSTOMER INFORMATION 2

SERVICES COVERED 4

LABOR CATEGORIES AND PRICING SIN 132-51 Section 4

LABOR CATEGORY DESCRIPTIONS SIN 132-51 Section 5

DESCRIPTION AND PRICE CATALOG FOR SIN 132-52 Page 43

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is:

GSAAdvantage.gov.

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

Points of Contact:

Clarice Bowen – President

(p) 240-547-0072 / (f) 703-854-9666 bowendc@usa-ctc.com

Susan Normand – Contracts Manager

(p) 240-547-0068 / (f) 703-854-9666 susie@usa-ctc.com

Orders: govsolutions@usa-ctc.com

Business Information:

FED ID#: 52-1771278

DUNS #: 860-143775

CAGE Code: 1NTP6 Facility Security Clearance: Top Secret

Certifications:

• SBA Certified Small Business

• ITAR Certified

• SEI CMMI LV3 SVC & DEV

• ISO 9001:2005 & 27001

1.a Awarded SINs 132-51 Information Technology Professional Services* Special ordering procedures have been established for Special Item Numbers (SINs) 132-51 IT Professional Services and

132-52 EC Services; refer to the terms and conditions for those SINs.

132-12 Maintenance of Equipment repair services and or repair spare parts

70-500 Order Level Materials (OLMs)

*For item descriptions and awarded prices, please reference “Labor Categories and Pricing”

1.b Identification of the lowest priced model number

N/A

1.c Labor Category Descriptions Please reference “Labor Category Descriptions” section 2 Maximum Order $500,000.00 3 Minimum Order $1000.00 4 Geographic Coverage Contiguous USA 5 Point(s) of Production N/A 6 Discounts Prices quoted in this pricelist are net 7 Quantity Discounts None 8 Prompt Payment Terms None

9.a Government Purchase Cards Government purchase cards are accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards Government purchase cards are accepted or not accepted above the micro-purchase threshold.

10 Foreign Items N/A 11.a Time of Delivery 30 days ARO

11.b Expedited Delivery 1 Week ARO 11.c Overnight and 2-day delivery N/A

CUSTOMER INFORMATION

CORPORATE INFORMATION

mailto:sholman@alexinc.com mailto:govsolutions@usa-ctc.com

11.d Urgent Requirements N/A 12 FOB Terms Origin

13.a Ordering Address CTC INC., 7927 Jones Branch Drive, Suite 5100 McLean, VA 22102 contracts@usa-ctc.com mailto:contracts@usa-ctc.com

13.b Ordering Procedures For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s), and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules). [NOTE: Special ordering procedures have been established for Special Item Numbers (SINs) 132-51 IT Professional Services; refer to the terms and conditions for those SINs.]

14 Payment Address CTC INC., 7927 Jones Branch Dr Suite 5100, McLean, VA 22102

15 Warranty Provisions None

16 Export packing charges N/A

17 Terms and conditions of rental, maintenance, and repair

N/A

18 Terms and conditions of installation N/A

19 Terms and conditions of repair parts N/A

19.a Terms and conditions for any other services

N/A

20 List of service and distribution points N/A

21 List of participating dealers N/A

22 Preventive maintenance N/A

22.a Special attributes N/A

22.b Section 508 N/A

23 Data Universal Number System (DUNS) number

860-143775

24 SAM Registration CTC INC., maintains an active and current registration in https://www.SAM.gov.

27 Uncompensated Overtime Not used http://www.sam.gov/

SERVICES COVERED

SIN 132-51 INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

SECTION 4 – LABOR CATEGORES & PRICING

Labor Category

PRICE OFFERED TO GSA

(including IFF)

508 Compliant Specialist I $69.21 508 Compliant Specialist II $77.11 508 Compliant Specialist III $84.44 Administrative Specialist I $50.82 Administrative Specialist II $58.36 Administrative Specialist III $61.72 Application Support I $63.62 Application Support II $73.30 Application Support III $88.10 Business Systems Analyst I $86.05 Business Systems Analyst II $100.87 Business Systems Analyst III $117.95 Cyber Security Analyst $115.56 Cyber Security Analyst II $124.60 Cyber Security Analyst III $138.77 Data Analyst I $91.85 Data Analyst II $93.90 Data Analyst III $101.59 Data Center Manager I $90.47 Data Center Manager II $101.04 Data Center Manager IIII $141.70 Data Entry I $29.17 Data Entry II $33.33 Data Management Support I $58.64 Data Management Support II $63.52 Data Management Support III $66.45 Database Administrator I $83.07 Database Administrator II $112.39 Database Administrator III $138.77 Desktop Support Engineer I $37.14 Desktop Support Engineer II $48.62 Desktop Support Engineer III $54.53 Enterprise Architect I $83.26 Enterprise Architect II $91.86 Enterprise Architect III $131.93 ERP Functional Analyst I $117.89 ERP Functional Analyst II $136.82 ERP Functional Analyst III $156.36 Graphic Designer I $51.31 Graphic Designer II $65.48 Graphic Designer III $70.61 Information Assurance and Compliance $136.82

Engineer Integration/Test Engineer I $96.75 Integration/Test Engineer II $107.50 Integration/Test Engineer III $126.90 Internet/Web Design Developer I $73.30 Internet/Web Design Developer II $87.95 Internet/Web Design Developer III $112.39 Management Analyst I $113.64 Management Analyst II $132.05 Management Analyst III $155.06 Mobile Web Developer I $83.07 Mobile Web Developer II $87.95 Mobile Web Developer III $92.84 Network Administrator I $73.30 Network Administrator II $83.07 Network Administrator III $104.17 Network Engineer I $81.22 Network Engineer II $92.06 Network Engineer III $112.39 Program Manager I $119.87 Program Manager II $138.77 Program Manager III $155.88 Programmer/Analyst I $73.53 Programmer/Analyst II $83.30 Programmer/Analyst III $115.27 Project Manager I $99.88 Project Manager II $117.27 Project Manager III $131.93 Search Engine Specialist I $97.48 Search Engine Specialist II $107.64 Search Engine Specialist III $127.09 Social Media Specialist I $58.64 Social Media Specialist II $73.99 Social Media Specialist III $83.21 Software Architect I $112.39 Software Architect II $117.27 Software Architect III $148.06 Software Engineer I $103.10 Software Engineer II $117.27 Software Engineer III $150.50 Software Tester I $71.89 Software Tester II $83.80 Software Tester III $112.39 Subject Matter Expert $128.38 Subject Matter Expert $153.04 Subject Matter Expert $195.46 Systems Analyst I $71.34 Systems Analyst II $84.05 Systems Analyst III $102.61

Systems Analyst Principal $117.27 Systems Engineer I $102.61 Systems Engineer II $124.60 Systems Engineer III $138.77 Systems Security Specialist I $115.32 Systems Security Specialist II $136.82 Systems Security Specialist III $169.07 Technical Writer I $56.48 Technical Writer II $68.41 Technical Writer III $89.91 Training Specialist I $69.30 Training Specialist II $84.92 Training Specialist III $95.87 Usability Specialist I $82.09 Usability Specialist II $93.65 Usability Specialist III $97.73 Web Administrator I $64.99 Web Administrator II $93.65 Web Administrator III $73.30 Website Manager I $88.38 Website Manager II $104.68 Website Manager III $142.68

SERVICE PROPOSED (e.g. Job Title/Task)

MINIMUM

EDUCATION/

CERTIFICATION

LEVEL

MINIMUM YEARS OF

EXPERIENCE

508 Compliant Specialist I - Testing support and remediation for Section 508 compliance evaluations. Validating for accessibility and Section 508 compliance using the following test methods:

code inspection; manual testing without assistive technology;

testing with the assistance of automated and semi-automated testing tools; user acceptance testing with assistive technology (including but not limited to JAWS, MAGIC, Nuance Dragon Naturally Speaking) Testing web sites, web application, telephony/mobile applications, multimedia files, and electronic documents . Remediating electronic documents and forms Testing print accommodations for accessibility (Braille, large-print and audio). Using and configuring third-party testing tools to conduct Section 508 compliance evaluations. Developing applications to support testing activities including a firm understanding of advanced development techniques and ability to write new code or work with existing code . 3-5 years of experience in 508 compliance testing of web pages, PDFs, Word docs and Powerpoint files, experience with JAWS and similar tools. Must be able to determine, document, and report non-compliance with 508 issues to developers

Degree in Information Systems or Computer Science preferred

3+ years of experience:

The 508 Compliance Specialist must have specific knowledge in 508 accessibility compliance for federal websites/web based applications.

Specifically, experience using a 508 tools, i.e.

screen reader called JAWS, to test PDF documents, HTML pages and produce reports. In addition, will work with senior developers to implement changes/fixes to promote 508 compliance.

508 Compliant Specialist II - Testing support and remediation for Section 508 compliance evaluations. Validating for accessibility and Section 508 compliance using the following test methods:

code inspection; manual testing without assistive technology;

testing with the assistance of automated and semi-automated testing tools; user acceptance testing with assistive technology (including but not limited to JAWS, MAGIC, Nuance Dragon Naturally Speaking) Testing web sites, web application, telephony/mobile applications, multimedia files, and electronic documents. Remediating electronic documents and forms Testing print accommodations for accessibility (Braille, large-print and audio). Using and configuring third-party testing tools to conduct Section 508 compliance evaluations. Developing applications to support testing activities including a firm understanding of advanced development techniques and ability to write new code or work with existing code . 3-5 years of experience in 508 compliance testing of web pages, PDFs, Word docs and Powerpoint files, experience with JAWS and similar tools. Must be able to determine, document, and report non-compliance with 508 issues to developers

Degree in Information Systems or Computer Science preferred

5+ years of experience:

The 508 Compliance Specialist must have specific knowledge in 508 accessibility compliance for federal websites/web based applications.

Specifically, experience using a 508 tools, i.e.

screen reader called JAWS, to test PDF documents, HTML pages and produce reports. In addition, will work with senior developers to implement changes/fixes to promote 508 compliance.

SECTION 5 LABOR CATEGORY DESCRIPTIONS

508 Compliant Specialist III - Testing support and remediation for Section 508 compliance evaluations. Validating for accessibility and Section 508 compliance using the following test methods:

code inspection; manual testing without assistive technology;

testing with the assistance of automated and semi-automated testing tools; user acceptance testing with assistive technology (including but not limited to JAWS, MAGIC, Nuance Dragon Naturally Speaking) Testing web sites, web application, telephony/mobile applications, multimedia files, and electronic documents. Remediating electronic documents and forms Testing print accommodations for accessibility (Braille, large-print and audio). Using and configuring third-party testing tools to conduct Section 508 compliance evaluations. Developing applications to support testing activities including a firm understanding of advanced development techniques and ability to write new code or work with existing code . 3-5 years of experience in 508 compliance testing of web pages, PDFs, Word docs and Powerpoint files, experience with JAWS and similar tools. Must be able to determine, document, and report non-compliance with 508 issues to developers

Degree in Information Systems or Computer Science preferred

8+ years of experience:

The 508 Compliance Specialist must have specific knowledge in 508 accessibility compliance for federal websites/web based applications.

Specifically, experience using a 508 tools, i.e.

screen reader called JAWS, to test PDF documents, HTML pages and produce reports. In addition, will work with senior developers to implement changes/fixes to promote 508 compliance.

Administrative Specialist I- Task: Responsible for providing analytical and specialized administrative support functions.

Coordinates development and delivery of large special projects by analyzing project, determining approach, compiling/analyzing data and preparing report/ recommendation using PC skills, knowledge of administrative systems, and understanding of policies and procedures. Establishes and modifies administrative procedures, methods, and work priorities. Plans/coordinates meetings, conferences, and employee functions.

High School Diploma or GED.

3+ years of experience in an administrative capacity.

Administrative Specialist II - Task: Responsible for providing analytical and specialized administrative support functions.

Coordinates development and delivery of large special projects by analyzing project, determining approach, compiling/analyzing data and preparing report/ recommendation using PC skills, knowledge of administrative systems, and understanding of policies and procedures. Establishes and modifies administrative procedures, methods, and work priorities. Plans/coordinates meetings, conferences, and employee functions.

High School Diploma or GED.

5+ years of experience in an administrative capacity with supervisory responsibilities.

Administrative Specialist III - Task: Provides direction and oversight to administrative staff, responsible for providing analytical and specialized administrative support functions. Interacts with outside departments to resolve problems of a confidential nature such as compensation, benefits, and financial reporting.

Coordinates development and delivery of large special projects by analyzing project, determining approach, compiling/analyzing data and preparing report/ recommendations using PC skills, knowledge of administrative systems, and understanding of policies and procedures. Establishes and modifies administrative procedures, methods, and work priorities. Plans/coordinates meetings, conferences, and employee functions.

High School Diploma or GED.

8+ years of experience in an administrative capacity with supervisory responsibilities.

Application Support I - Support customers on complex technical issues including problems related to enterprise networks, servers and workstations. Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement. Investigate and resolve problems installing software .Identify solutions to work around open issues / problems that are under investigation or pending resolution . Work directly with client technology staff, and end users, to deploy and configure software .Provide phone, email, web, and in-person support to users in the

Degree in Information Systems or Computer Science preferred

2+ years experience in a technology environment (several years in a professional services environment preferred) Candidate must have at least 2 years practical working experience as a Software Support areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.

Specialist or any combination of work and educational experience.

Application Support II - Support customers on complex technical issues including problems related to enterprise networks, servers and workstations. Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement. Investigate and resolve problems installing software .Identify solutions to work around open issues / problems that are under investigation or pending resolution . Work directly with client technology staff, and end users, to deploy and configure software.

Document, and track, case histories, issues, and actionable steps taken. Perform company software research, testing, and recommendations. Improve documentation of support policies and procedures. Perform quality assurance testing of new software releases. Provided technical support training to other team members

Degree in Information Systems or Computer Science preferred

4+ years experience in a technology environment (several years in a professional services environment preferred) Candidate must have at least 2 years practical working experience as a Software Support Specialist or any combination of work and educational experience.

Application Support III - Support customers on complex technical issues including problems related to enterprise networks, servers and workstations. Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement. Investigate and resolve problems installing software .Identify solutions to work around open issues / problems that are under investigation or pending resolution . Work directly with client technology staff, and end users, to deploy and configure software.

Document, and track, case histories, issues, and actionable steps taken. Perform company software research, testing, and recommendations. Improve documentation of support policies and procedures. Perform quality assurance testing of new software releases. Provided technical support training to other team members Researches solutions to specific problems and develops scripts to allow Tier I and II support to address problems. Interface with product Vendors to find the root cause and develop work around to problems. Monitor problem traffic to note trends and perform root cause analysis on frequent issues.

Degree in Information Systems or Computer Science preferred

6+ years experience in a technology environment (several years in a professional services environment preferred) Candidate must have at least 2 years practical working experience as a Software Support Specialist or any combination of work and educational experience.

Business Systems Analyst I -Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects.

Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. May provide daily supervision and direction to other contractor business reengineering specialists and web architects. Commensurate education and experience.

A bachelor’s degree in a Computer field;

Computer Technology, Computer Science, or Information Systems

2+ years of experience:

Ability to design new IT solutions. Examination of existing business models and determination of new models to develop .

Production of outline designs Determination of cost of new IT systems .

Provision of specifications on the way the new system will be operated

Business Systems Analyst II - Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components, and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks. Commensurate experience and education.

A bachelor’s degree in a Computer field;

Computer Technology, Computer Science, or Information Systems

5+ years of experience:

Ability to design new IT solutions. Examination of existing business models and determination of new models to develop .

Production of outline designs Determination of cost of new IT systems .

Provision of specifications on the way the new system will be operated

Business Systems Analyst III - Provide guidance and supervision at the SR level. Lead teams. Ability to design new IT solutions Examination of existing business models and determination of new models to develop Production of outline designs Determination of cost of new IT systems Provision of specifications on the way the new system will be operated Communication:

Communicate with IT system users to offer guidance on the use of installed system Analysis and translation of requirements to meet specific project needs Technical understanding:

Advanced IT knowledge or degree in computer science preferred to other degrees Demonstrate enthusiasm for IT . Possess good scientific and mathematical skills. Ability to work in a team , Adaptability to change to embrace the continuous changes in IT . Possess good communication and presentation skills. Possess ability to work within strict deadlines Hard working and innovative . Possess the ability to inspire and motivate others

A bachelor’s or Masters degree in a Computer field;

Computer Technology, Computer Science, or Information Systems

8+ years of experience:

Ability to design new IT solutions. Examination of existing business models and determination of new models to develop .

Production of outline designs Determination of cost of new IT systems .

Provision of specifications on the way the new system will be operated

Cyber Security Analyst I - The Cyber Security Analyst acts as a lead consultant, interfacing between the customer and IT security consulting team throughout the federal information system Security Assessment & Authorization (SA&A) lifecycle process. The ideal candidate is very detail oriented with strong written and oral communication skills as well as a strong technical background.

He/she will be responsible for planning, developing, finalizing, and reviewing key deliverables in each stage of the SA&A process. As a result, a strong understanding of standards and requirements outlined by FISMA, NIST, OMB and other federal guidelines is required. The Cyber Security Analyst will be actively engaged in identifying unique system characteristics, interviewing key organizational personnel (technical, administrative, and executive), and working with the consulting team to develop and manage security documentation throughout the system lifecycle in support of FISMA requirements. This includes, but is not limited to; security categorizations, system security plans, privacy impact assessments, contingency plans, configuration management plans, incident response plans, POA&Ms, vulnerability assessment reports, deviation requests, and any other necessary documents to support a system’s authority to operate (ATO).

BA/BS degree in information systems, computer science, or related fields.

Certifications in

CISSP, CISM, CEH,

CISA, Security+ and/or CAP

2+ years working in the SA&A field and at least 2 years information systems, computer science, or related fields (may be concurrent).

Cyber Security Analyst II - The Cyber Security Analyst acts as a lead consultant, interfacing between the customer and IT security consulting team throughout the federal information system Security Assessment & Authorization (SA&A) lifecycle process. The ideal candidate is very detail oriented with strong written and oral communication skills as well as a strong technical background.

He/she will be responsible for planning, developing, finalizing, and reviewing key deliverables in each stage of the SA&A process. As a result, a strong understanding of standards and requirements outlined by FISMA, NIST, OMB and other federal guidelines is required. The Cyber Security Analyst will be actively engaged in identifying unique system characteristics, interviewing key organizational personnel (technical, administrative, and executive), and working with the consulting team to develop and manage security documentation throughout the system lifecycle in support of FISMA requirements. This includes, but is not limited to; security categorizations, system security plans, privacy impact assessments, contingency plans, configuration management plans, incident response plans, POA&Ms, vulnerability assessment reports, deviation requests, and any other necessary documents to support a system’s authority to operate (ATO).

BA/BS degree in information systems, computer science, or related fields.

Certifications in

CISSP, CISM, CEH,

CISA, Security+ and/or CAP

5 years working in the SA&A field and at least 2 years information systems, computer science, or related fields (may be concurrent).

Cyber Security Analyst III - The Cyber Security Analyst acts as a lead consultant, interfacing between the customer and IT security consulting team throughout the federal information system Security Assessment & Authorization (SA&A) lifecycle process. The ideal candidate is very detail oriented with strong written and oral communication skills as well as a strong technical background.

He/she will be responsible for planning, developing, finalizing, and reviewing key deliverables in each stage of the SA&A process. As a result, a strong understanding of standards and requirements outlined by FISMA, NIST, OMB and other federal guidelines is required. The Cyber Security Analyst will be actively engaged in identifying unique system characteristics, interviewing key organizational personnel (technical, administrative, and executive), and working with the consulting team to develop and manage security documentation throughout the system lifecycle in support of FISMA requirements. This includes, but is not limited to; security categorizations, system security plans, privacy impact assessments, contingency plans, configuration management plans, incident response plans, POA&Ms, vulnerability assessment reports, deviation requests, and any other necessary documents to support a system’s authority to operate (ATO).

BA/BS degree in information systems, computer science, or related fields.

Certifications in

CISSP, CISM, CEH,

CISA, Security+ and/or CAP

6-9 years working in the SA&A field and at least 2 years information systems, computer science, or related fields (may be concurrent).

Data Analyst I - Task: Works with customers to understand their business processes and data needs and develop logical data models. Uses new software to answer old business questions.

Discovers the source data that causes problems. Uncover simpler ways of performing processes. Analyze rows of data to realize patterns. Translate user needs into data fields. Modify reports to correct longstanding problems. Design queries for different legacy databases and ensure these queries yield comparable data.

Bachelor’s Degree in Computer Science or other technically-related discipline or four additional years of hands-on data analysis experience.

3+ years experience in the designing of logical models based upon analysis of business requirements.

Data Analyst II - Task: Works with customers to understand their business processes and data needs and develop logical data models. Uses new software to answer old business questions.

Discovers the source data that causes problems. Uncover simpler ways of performing processes. Analyze rows of data to realize patterns. Translate user needs into data fields. Modify reports to correct longstanding problems. Design queries for different legacy databases and ensure these queries yield comparable data.

Bachelor’s Degree in Computer Science or other technically-related discipline or four additional years of hands-on data analysis experience.

5+ years experience in the designing of logical models based upon analysis of complex business requirements.

Data Analyst III - Task: Analyze functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts.

Develop block diagrams and logic flow charts. Translate detailed design into computer software. Test, debug, and refine the computer software to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance software to reduce operating time or improve efficiency. Provide technical direction to programmers to ensure program deadlines are met. Experience in information system design, including application programming and the development of complex software to satisfy design objectives.

Bachelor’s Degree in Computer Science or other technically-related discipline or four additional years of hands-on data analysis experience.

8+ years experience in the designing of logical models based upon analysis of complex business requirements.

Data Center Manager I - Task: Develops and implements plans and budgets for operation and staff utilization. Responsible for running a 24x7x365 operation to meet service level agreements (SLAs) for internal and external customers. Oversees systems monitoring, backups, storage, job scheduling, and systems management reporting. Tracks and maintains inventory for equipment, licenses, software, and related items.

Bachelor’s Degree in Computer Science or other technically-related discipline or 4 additional years of hands-on data analysis experience in lieu of a degree.

3+ years in managing day-to-day operations of production data center environments.

Data Center Manager II - Task: Develops and implements plans and budgets for operation and staff utilization. Responsible for running a 24x7x365 operation to meet service level agreements (SLAs) for internal and external customers. Oversees systems monitoring, backups, storage, job scheduling, and systems management reporting. Tracks and maintains inventory for equipment, licenses, software, and related items. Provides direction and support to junior data center members.

Bachelor’s Degree in Computer Science or other technically-related discipline or 4 additional years of hands-on data analysis experience in lieu of a degree.

5+ years in managing day-to-day operations of production data center environments.

Data Center Manager III - Task: Develops and implements plans and budgets for operation and staff utilization. Responsible for running a 24x7x365 operation to meet service level agreements (SLAs) for internal and external customers. Oversees systems monitoring, backups, storage, job scheduling, and systems management reporting. Negotiates contracts with vendors. Tracks and maintains inventory for equipment, licenses, software, and related items. Provides direction and support to junior data center members.

Bachelor’s Degree in Computer Science or other technically-related discipline or 4 additional years of hands-on data analysis experience in lieu of a degree.

8+ years in managing day-to-day operations of production data center environments.

Data Entry I - Task: Perform data entry and data verification according to established procedures using data entry devices, data entry screens, or data handling systems.

High School Diploma or GED.

3+ years experience using a keyboard to input data into various software applications.

Data Entry II - Task: Perform data entry and data verification according to established procedures using data entry devices, data entry screens, or data handling systems. Train and learn new processes and procedures.

High School Diploma or GED.

5+ years experience using a keyboard to input data into various software applications.

Data Entry III - Task: Perform data entry and data verification according to established procedures using data entry devices, data entry screens, or data handling systems. Provide guidance to jr and mid level Data entry personnel. Act as Team lead and be responsible for reporting and accountability.

High School Diploma or GED.

7+ years experience using a keyboard to input data into various software applications.

Data Management Support I - Task: Works with customers to understand their business processes and data needs and data models. Uses new software to answer old business questions.

Discovers the source data that causes problems. Uncover simpler ways of performing processes. Analyze rows of data to realize patterns. Translate user needs into data fields. Modify reports to correct longstanding problems.

Bachelor’s Degree in Computer Science or other technically-related discipline or four additional years of hands-on data analysis experience.

3+ years experience in the assessment of logical models based upon analysis of business requirements.

Data Management Support II - Task: Works with customers to understand their business processes and data needs and data models. Uses new software to answer old business questions.

Discovers the source data that causes problems. Uncover simpler ways of performing processes. Analyze rows of data to realize patterns. Translate user needs into data fields. Modify reports to correct longstanding problems.

Bachelor’s Degree in Computer Science or other technically-related discipline or four additional years of hands-on data analysis experience.

5+ years experience in the assessment of logical models based upon analysis of business requirements.

Data Management Support III - Task: Works with customers to understand their business processes and data needs and data models. Uses new software to answer old business questions.

Discovers the source data that causes problems. Uncover simpler ways of performing processes. Analyze rows of data to realize patterns. Translate user needs into data fields. Modify reports to correct longstanding problems.

Bachelor’s Degree in Computer Science or other technically-related discipline or four additional years of hands-on data analysis experience.

8+ years experience in the assessment of logical models based upon analysis of business requirements.

Database Administrator I - Task: Responsible for database design, administration, configuration, implementation, and maintenance of database management systems (backups, recovery, auditing, and access control). Assist senior personnel in formulating and developing communications requirements and design standards.

Perform complex studies to determine networking capacities and reliability, and make recommendations to augment and/or enhance existing communications networks. Provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring and terminal failure determination.

Provide hardware and software installation and configuration support.

Commensurate experience and education.

Bachelor’s Degree in Computer Science or other technically-related discipline or 4 additional years of hands-on data analysis experience in lieu of a degree.

3+ years of experience in database management system support.

Database Administrator II - Task: Responsible for database design, administration, configuration, implementation, and maintenance of database management systems (backups, recovery, auditing, and access control). Assist senior personnel in formulating and developing communications requirements and design standards. Perform complex studies to determine networking capacities and reliability, and make recommendations to augment and/or enhance existing communications networks.

Provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring and terminal failure

Bachelor’s Degree in Computer Science or other technically-related discipline or 4 additional years of hands-on data analysis experience in lieu of a degree.

5+ years of experience in database management system support.

determination. Provide hardware and software installation and configuration support.

Commensurate experience and education.

Database Administrator III - Task: Responsible for database design, administration, configuration, implementation, and maintenance of database management systems (backups, recovery, auditing, and access control). Develops standards, procedures and conventions for use. Provides direction and oversight to junior- and mid-level database administrators.Formulate and develop communications requirements and design standards. Perform complex studies to determine networking capacities and reliability, and make recommendations to augment and/or enhance existing communications networks. Provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring and terminal failure determination. Provide hardware and software installation and configuration support. Commensurate experience and education.

Bachelor’s Degree in Computer Science or other technically-related discipline or 4 additional years of hands-on data analysis experience in lieu of a degree.

8+ years of experience in database management system support.

Desktop Support Engineer I - Assisting clients/workers with their computer desktop systems Providing computer support services both for software and hardware for an organization’s employees Testing of computers and ensuring that computer systems are functioning properly.

Identifying and solving any problems that affect computer operating systems Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) . Help in examination of network servers equipment and maintenance . Maintenance and upgrading of computer systems or offering recommendations on upgrades needed. Orienting customer on how to use computer hardware and software systems. roubleshooting routine problems and maintenance. Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization . Carrying out other duties as you may be requested by management.

Maintaining other computer peripheral devices such as printers and solving printing problems if they arise . Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff.

High School Diploma or GED.

Minimum Experience:

3+ years experience using a keyboard to input data into various software applications Ability to work without supervision Good communication skills , Initiative ,Ability to multi task, good at problem solving Customer service

Desktop Support Engineer II - Assisting clients/workers with their computer desktop systems Providing computer support services both for software and hardware for an organization’s employees Testing of computers and ensuring that computer systems are functioning properly.

Identifying and solving any problems that affect computer operating systems Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) . Help in examination of network servers equipment and maintenance . Maintenance and upgrading of computer systems or offering recommendations on

High School Diploma or GED.

Minimum Experience:

5+ years experience using a keyboard to input data into various software applications Ability to work without supervision Good communication skills , Initiative ,Ability to multi task, good at problem solving Customer service upgrades needed. Orienting customer on how to use computer hardware and software systems. roubleshooting routine problems and maintenance. Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization . Carrying out other duties as you may be requested by management.

Maintaining other computer peripheral devices such as printers and solving printing problems if they arise . Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff.

Desktop Support Engineer III - Assisting clients/workers with their computer desktop systems Providing computer support services both for software and hardware for an organization’s employees Testing of computers and ensuring that computer systems are functioning properly.

Identifying and solving any problems that affect computer operating systems Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) . Help in examination of network servers equipment and maintenance . Maintenance and upgrading of computer systems or offering recommendations on upgrades needed. Orienting customer on how to use computer hardware and software systems. roubleshooting routine problems and maintenance. Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization . Carrying out other duties as you may be requested by management.

Maintaining other computer peripheral devices such as printers and solving printing problems if they arise . Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff.

High School Diploma or GED.

Minimum Experience:

8+ years experience using a keyboard to input data into various software applications Ability to work without supervision Good communication skills , Initiative ,Ability to multi task, good at problem solving Customer service

Enterprise Architect I - Coming up with an information technology model that meets the needs of the organization according to the strategy and goals of the organization. Designing and implementing new software systems for the business that will help in service system solution.

Providing guidelines and training other members of staff on how to utilize the system. Understanding what the core business needs of the organization and finding ways of fulfilling them.Documenting the plans of the business and its strategies Keeping track of the business plans and any current plans that are being made which will require IT resources Monitoring and reviewing the success of the system and ensuring its effective and efficient running Giving direction for various departments in the organization on how they can utilize IT to meet their business goals.

Allying and incorporating the needs of the organization with IT.

This involves fusing together the functional needs of the business with IT systems Recommending any future computer system technologies that will help in the improvement of business in the organization Integrating IT solution systems for the business with the existing client systems Working in connection with other IT experts in the organization Trouble shooting of complex computer system problems

Minimum Education:

Bachelor’s Degree in related fields such as Computer Science, Computer Information Systems, Management Information Systems or other technically-related discipline.

3+ years of Experience Should have very good presentation and communication skills Be good in project management Should be able to communicate complex problems to other people in a simple way that they will understand

Enterprise Architect II - Coming up with an information technology model that meets the needs of the organization according to the strategy and goals of the organization Designing and implementing new software systems for the business that will help in service system solution. Providing guidelines and training other members of staff on how to utilize the system Understanding what the core business needs of the organization and finding ways of fulfilling them.

Documenting the plans of the business and its strategies Keeping track of the business plans and any current plans that are being made which will require IT resources. Monitoring and reviewing the success of the system and ensuring its effective and efficient running. Giving direction for various departments in the organization on how they can utilize IT to meet their business goals.

Allying and incorporating the needs of the organization with IT.

This involves fusing together the functional needs of the business with IT systems Recommending any future computer system technologies that will help in the improvement of business in the organization Integrating IT solution systems for the business with the existing client systems Working in connection with other IT experts in the organization Trouble shooting of complex computer system problems

Minimum Education:

Bachelor’s Degree in related fields such as Computer Science, Computer Information Systems, Management Information Systems or other technically-related discipline.

5+ years of Experience Should have very good presentation and communication skills Be good in project management Should be able to communicate complex problems to other people in a simple way that they will understand

Enterprise Architect III - Coming up with an information technology model that meets the needs of the organization according to the strategy and goals of the organization Designing and implementing new software systems for the business that will help in service system solution. Providing guidelines and training other members of staff on how to utilize the system Understanding what the core business needs of the organization and finding ways of fulfilling them.

Documenting the plans of the business and its strategies Keeping track of the business plans and any current plans that are being made which will require IT resources Monitoring and reviewing the success of the system and ensuring its effective and efficient running Giving direction for various departments in the organization on how they can utilize IT to meet their business goals. Allying and incorporating the needs of the organization with IT. This involves fusing together the functional needs of the business with IT systems Recommending any future computer system technologies that will help in the improvement of business in the organization Integrating IT solution systems for the business with the existing client systems Working in connection with other IT experts in the organization Trouble shooting of complex computer system problems

Minimum Education:

Bachelor’s Degree in related fields such as Computer Science, Computer Information Systems, Management Information Systems or other technically-related discipline.

8+ years of Experience Should have very good presentation and communication skills Be good in project management Should be able to communicate complex problems to other people in a simple way that they will understand

ERP Functional Analyst I - Task: Assists with the development and maintenance of the Enterprise Resource Planning (ERP) program. Customizes and configures workflow to allow the integration of client/server applications. Tests ERP layout to ensure the system is meeting corporate needs. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.

Master’s in Business Administration or Bachelor’s Degree in Computer Science, Information Management or other technically-related discipline and four additional years of hands-on related experience.

3+ years experience with the design, and implementation of complex ERP applications.

ERP Functional Analyst II - Task: Assists with the development and maintenance of the Enterprise Resource Planning (ERP) program. Customizes and configures workflow to allow the integration of client/server applications. Tests ERP layout to ensure the system is meeting corporate needs. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.

Master’s in Business Administration or Bachelor’s Degree in Computer Science, Information Management or other technically-related discipline and four additional years of hands-on related experience.

5+ years experience with the design, and implementation of complex ERP applications.

ERP Functional Analyst III - Task: Assists with the development and maintenance of the Enterprise Resource Planning (ERP) program.