MAS - Novalink Solutions, LLC - GS35F0366X

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Multiple Award Schedule

FSC Classes/Product Codes:

• FSC/PSC CLASS DAO1: IT AND TELECOM- BUSINESS APPLICATION/APPLICATION DEVELOPMENT

SUPPORT SERVICES (LABOR)

CONTRACT NUMBER: GS-35F-0366X

CONTRACT PERIOD: MAY 2, 2011 – MAY 1, 2026

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at:

http://fss.gsa.gov/.

CONTRACTOR: NOVALINK SOLUTIONS, LLC

2180 Satellite Blvd. Ste. 400 Duluth, GA 30097 Novalink.newbiz@novalink-solutions.com Phone: 770-239-1641 Fax: 404-529-4282

WWW.NOVALINK-SOLUTIONS.COM

CONTRACTOR’S ADMINISTRATION SOURCE: Chino Hoang, Business Development Coordinator 2180 Satellite Blvd. Ste. 400 Duluth, GA 30097

Novalink.newbiz@novalink-solutions.com Phone: 770-239-1641

Fax: 404-529-4282

BUSINESS SIZE: Small Business http://www.gsaadvantage.gov/ http://fss.gsa.gov/ http://www.novalink-solutions.com/

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)/NAICS

NAICS DESCRIPTION

54151S Information Technology Professional Services - IT

Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

*Cooperative Purchasing (STLOC) and Disaster Recovery Purchasing (RC) are available

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one)

Please refer to page 14, Price List.

1c. HOURLY RATES (Services only):

Please refer to page 14, Price List.

2. MAXIMUM ORDER*: $500,000.00 per order.

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100,000.000

4. GEOGRAPHIC COVERAGE: All 48 contiguous states and the District of Columbia. OR Domestic, 50 states, Washington, DC, Puerto Rico, US Territories and to a CONUS

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): Q/V discount is 2% for orders over $1,000,000.

8. PROMPT PAYMENT TERMS: 1% - 10 days, net 30 days from receipt or date of acceptance, whichever is later.

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY: Specify on the Task Order

10b. EXPEDITED DELIVERY: Please contact contractor. Items available for expedited delivery are negotiated at the task order level.

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact the Contractor for rates.

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery.

Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS: SAME AS CONTRACTOR

12b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. PAYMENT ADDRESS: SAME AS CONTRACTOR

14. WARRANTY PROVISION: N/A

15. EXPORT PACKING CHARGES: NOT APPLICABLE

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

NOT APPLLICABLE

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): NOT APPLICABLE

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): NOT APPLICABLE

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): NOT APPLICABLE

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): SEE ATTACED PRICE LIST

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): NOT APPLICABLE

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): NOT APPLICABLE

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): NOT APPLICABLE

22b. Section 508 Compliance for Electronic and Information Technology (EIT): NOT APPLICABLE

NOTE: The EIT standard can be found at: www.Section508.gov/.

23. DUNS NUMBER: 800777794 CAGE CODE: 4SKB4

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE: Contractor has an Active Registration in the SAM database.

http://www.section508.gov/

LABOR CATEGORY DESCRIPTIONS

Applications

1. Programmer Analyst

• Plans, develops, tests, and documents computer programs, applying knowledge of programming techniques and computer systems. Evaluates user request for new or modified program, such as for financial or human resource management systems, clinical research trial results, statistical study of traffic patterns, or analyzing and developing specifications for bridge design, to determine feasibility, cost and time required, compatibility with current system, and computer capabilities. Consults with user to identify current operating procedures and clarify program objectives. Formulates plan outlining steps required to develop program, using methodologies such as structured analysis and design or object-oriented development.

• Work involves assisting in analyzing systems outlines to develop programs for computer applications, writing solution programs, documenting the methods and procedures used in program development, and testing and correcting programs. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Develops block diagrams and machine logic flowcharts to represent operations and data flow for applications.

• Captures requirements using industry standard development frameworks and tools. Designs reports, forms and letters along with computer terminal screen displays to accomplish goals of user request. Reviews screens, reports, forms and letters designs with users. Converts project specifications, using industry standard tools, such as object-oriented tools and code generation, into sequence of detailed instructions and logical steps for coding into language processable by computer, applying knowledge of computer programming techniques and computer languages.

• Enters program codes into computer system. Enters commands into computer to run and test program. Reads computer printouts or observes display screen to detect syntax or logic errors during program test, or uses diagnostic software to detect errors. Replaces, deletes, or modifies codes to correct errors. Analyzes, reviews and alters program to increase operating efficiency or adapt to new requirements. Writes documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures. Assists users to solve operating problems. Recreates steps taken by user to locate source of problem and rewrites program to correct errors. May use computer-aided software tools in each stage of system development. May train users to use program. May oversee installation of hardware and software. May provide technical assistance to program users. May install and test program at user site. May monitor performance of program after implementation. May specialize in developing programs for business or technical applications.

Programmer Analyst I

Minimum Years of Experience and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment

Analyst II

Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Analyst III

Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, may lead and direct the work of others, a wide degree of creativity and latitude is expected.

2. Programmer - Developer

• Converts data from project specifications and statements of problems and procedures to create or modify computer programs. Prepares, or receives detailed specifications to describe sequence of steps that program must follow and input, output, and logical operations involved. Analyzes specifications, applying knowledge of computer capabilities, subject matter, and symbolic logic.

Confers with supervisor and representatives of departments concerned with program to resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Converts detailed specifications to language processable by computer. Enters program codes into computer system. Inputs test data into computer. Observes computer monitor screen to interpret program operating codes. Corrects program errors, using methods such as modifying program or altering sequence of program steps. May prepare computer block diagrams and machine logic flowcharts for detailed coding of problems, and provides for the documentation of programming work.

• Writes instructions to guide operating personnel during production runs. Analyzes, reviews, and rewrites programs to increase operating efficiency or to adapt program to new requirements.

Compiles and writes documentation of program development and subsequent revisions. May assist computer operator to resolve problems in running computer program. May work with System Analyst to obtain and analyze project specifications. May direct and coordinate work of others to write, test, and modify computer programs. Work involves writing programs to solve problems, documenting the methods and procedures used in program development, and testing and correcting programs. Work involves analyzing system outlines to develop programs for computer applications; writing solution programs; May train others. Works under general supervision with limited latitude for the use of initiative and independent judgment. Analyzes proposed computer applications in terms of equipment requirements and capabilities. Assists in developing solutions to software-related problems. May assist in the generation or installation of systems software.

• Prepares test data. May assist in writing and maintaining functional and technical specifications.

Experience in computer programming work. Knowledge of the principles, practices, and techniques of computer programming and systems analysis, of computer operations procedures and systems, and of computer programming languages. Skill in the use of computer equipment.

Ability to design programs and systems architecture; to prepare program specifications; to code, test, and debug computer programs; to interpret technical information relating to computer programming and other areas of data processing; and to communicate effectively.

Programmer - Developer I

Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Developer II

Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Developer III

Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

3. Quality Assurance Analyst

• Develops, publishes, and implements test plans. Writes and maintains test automation. Evaluates, recommends, and implements automated test tools and strategies. Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports. Participates in the testing process through test review and analysis, test witnessing and certification of software.

Quality Assurance

Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the independent judgment.

Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain

Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently

4. Technical Writer

• Develops and maintains user and technical documentation and project process documentation for

Application Teams. Understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.

• Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider. Develop on-line source documentation as appropriate. Maintain documentation libraries and subscription lists. Identify, create, revise, and maintain documentation and templates. Ensure appropriate control access/use of documentation materials. Maintain application and user documentation. Ensure messages and terminology is consistent across all written materials. Research and complete documentation service requests.

Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment. Strong communication skills; both written and spoken.

• Composes technical documents, manuals, bulletins, brochures, publications, training manuals, and special reports. Organizes and coordinates the composition of material and drafting of forms suitable for reproduction. Reviews and edits prepared material and illustrations. Develops and refines material for publication in journals and periodicals. Prepares informational material for release to the mass media. Works with agency staff in the development of formats, graphics, and the layout of publications. Assists agency staff in preparing and refining material for speeches and other public presentations. May research product design, capabilities, and compatibility ranges.

• May oversee the writing, editing, publishing, and distribution of specification documents. May review various resources and prepare analyses or summaries. May train others. Experience in technical writing, journalism, or communications work. Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; of research methodology; and of departmental policies, procedures, and regulations. Skill in the use of office equipment. Ability to conduct research; to compose, review, illustrate, and edit technical documents, materials, and reports; to communicate effectively; and to train others.

Technical Writer I Minimum Years of Experience and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the

Technical Writer II

Experience and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain

Technical Writer III

Experience and Education

8 or more years of experience in the field

Job Description Relies on experience and judgment to plan and accomplish goals, independently

5. Business Analyst

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

• Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements. Develops RFPs.

Assist in deployment and management of end-user reporting tools and platforms. Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions. Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.

Business Analyst I of Experience and

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Education Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the

Business Analyst

II

of Experience and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain

Business Analyst

III

and Education

8 or more years of experience in the field . Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently

6. System Analyst

• Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.

• Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or specifications as required. Prepares specifications to detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Conducts studies pertaining to development of new information systems to meet current and projected needs. Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development. Upgrades system and corrects errors to maintain system after implementation. May assist computer programmer in resolution of work problems related to project specifications, or programming. May direct and coordinate work of others to develop, test, install, and modify programs.

• Provides technical assistance and support for applications and hardware problems and for information sharing with external entities in a customer service environment. Provides field coordination and planning for the effective use of management information systems. Determines operational, technical, and support requirements for the location, installation, operation, and maintenance of various office equipment and systems. Prepares charts, diagrams, tables, and flowcharts. Details input and output record formats for computer programs. Assists in formulating logical descriptions of problems and devising optimum solutions. Assists in the design, development, and maintenance of various computer applications. May provide support and make recommendations for information technology systems processes associated with software technology planning, development, implementation, system security, and interfaces.

• Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, or management information systems is generally preferred. Knowledge of the limitations and capabilities of computer systems and of the techniques used in the design of non-automated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping. Ability to analyze systems and procedures, to write and revise standards and procedures, to communicate effectively, and to train others.

System Analyst I of Experience and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

System Analyst and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

and Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

7. Software Solutions Architect

Software Solutions Architect and Education

5 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Lead and manage the design, implementation and delivery of system and software architecture designs, strategies and quality assurance plans. Design, prototype, develop and implement to achieve business results for the client. Experienced expert able to lead and deliver solutions using object-oriented, service-oriented architecture, and n-tier architectures. Adopt, develop, and execute a robust software development lifecycle, using industry best practices. Follows both the Customer and industry best practices for software engineering. · Leads in the development of long term technology strategy and planning for the entire organization leveraging existing and acquiring new resources. Leads and actively participates on project teams, clarifying business needs and requirements, performing analysis, design, development, integration, and maintenance of systems across the enterprise. Willing and able to engage with other internal organizations to maximize delivery capabilities and provide value to clients. Participates and leads the development of delivery approach, and labor and cost estimates. Manage projects or tasks using the Customer and industry project delivery methodologies and best practices. Relies on experience and judgment to plan and accomplish goals, independently

8. Geographic Information System Analyst

Geographic Information and Education

A minimum of two years of professional experience is required in GIS, cartography, CADD, or a related field. . Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing complex spatial analyses and producing reports according to customer specifications. Assist in the development of geographic information systems that create, maintain, or leverage geospatial basemap information. Conduct geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites). Create, adjust, correct, convert and distribute base maps and thematic data. Digitize and maintain spatial databases; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Act as a “consultant” to internal customers during their use, development and quality assessment of spatial databases.

9. Geographic Information System Specialist

Geographic Information System Specialist and Education

Two (2) years of professional experience is required in GIS, cartography, CADD, or a related field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Conduct geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases and thematic data (such as wetlands, road centerlines, cadastre, and historic sites) in addition to performing simple spatial analyses.

Assist in the development of geographic information systems that create, maintain, or leverage geospatial base-map information. Create, adjust, correct, convert and distribute base maps and thematic data. Digitize and maintain spatial databases; document procedures, validate data for accuracy and completeness, complete approved metadata forms and produce maps of the resulting information. Evaluate information and data from outside sources to determine the quality of the data. Act as a “consultant” to internal customers during their use, development and quality assessment of spatial databases.

Data Management

10. Database Architect

• Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Must be able to design, develop and manipulate database management systems, data warehouses and multidimensional databases. Requires a depth and breadth of database knowledge that shall help with formal design of relational databases and provides insight into strategic data manipulation. Responsible for making sure an organization's strategic goals are optimized through the use of enterprise data standards. This frequently involves creating and maintaining a centralized registry of metadata. Capable of performing the role of a database administrator, if needed.

Database Architect I and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Architect II

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

and Education Job Description Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of

Architect III and Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently performs

11. Database Administrator

• Responsible for data analysis and database management. Involved in maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning.

Knowledge of the utilities and production tools used for data storage management to support the Application Team. Coordinates physical changes to computer databases; codes, tests, and implements physical database, applying knowledge of data base management system. Designs logical and physical databases reviews description of changes to database design to understand how changes to be made affect physical data base (how data is stored in terms of physical characteristics, such as location, amount of space, and access method).

• Establishes physical database parameters. Uses structured query language (SQL) to define database objects using database definition language (DDL) and control access to database objects using data control language (DCL). Language descriptions and specifies identifiers of database to database management system or directs others in coding database descriptions. Calculates optimum values for database parameters, such as amount of computer memory to be used by database, following manuals and using calculator. Specifies user access level for each segment of one or more data items, such as insert, replace, retrieve, or delete data. Specifies which users can access data bases and what data can be accessed by user. Tests and corrects errors, and refines changes to database.

• Enters SQL to create production data base. Uses database utility programs and 3rd party utilities to monitor database performance, such as distribution of records and amount of available memory. Directs programmers and analysts to make changes to data base management system.

Reviews and corrects programs. Answers user questions. Confers with coworkers to determine impact of data base changes on other systems and staff cost for making changes to data base.

Modifies data base programs to increase processing performance, referred to as performance tuning. Workers typically specialize in one or more types of data base management systems.

Providing assistance in the planning, development, maintenance, and monitoring of integrated database systems, and ensuring that the conceptual and design phases of new applications are consistent with the structural parameters within the database environment.

• Evaluates users' requests for new data elements and systems, incorporates them into the existing shared data environment, and provides technical assistance. Coordinates the use of data to ensure data integrity and control redundancy, loads databases, and reorganizes as needed. Performs data modeling and prototyping. Performs logical and physical data modeling, designs relational database models, and creates physical data models from logical data models. Performs security recovery procedures. Determines and implements database search strategies and storage requirements. Maintains data dictionary ensuring uniformity of definitions and sets standards for use of data dictionary. Monitors database performance and recommends efficiency improvements.

Creates test database environment for applications section, including the creation of necessary libraries and procedures.

• Executes the procedures necessary to save, retrieve, and recover databases from hardware and software failures within established procedures. Assists with determining, implementing, and enhancing standards on database security and with monitoring agency disaster recovery procedures and systems. Assists with the installation of database software and with analyzing, designing, and implementing databases. Assists in benchmarking and threshold testing of databases and with establishing and controlling necessary database security. Assists in the selection of database management software. Experience in computer systems analysis or computer programming work.

• Knowledge of the principles, practices, and techniques of computer programming and systems design; of computer operations, systems, and procedures; of project control and cost estimating techniques; of computer programming languages; of data processing flowcharting techniques; of database structures and theories; and of current database technologies.

Administrator I and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the

Administrator II and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain

Administrator III and Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently

Project Management

12. Project Manager

• Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMI's framework. Understands business and technical objectives of a project and works closely with project sponsor. Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics. Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans. Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project team members. Handles complex application features and technical designs. Designs and implements the components required for complex application features. Generally manages a group of applications system analysts. Relies on experience and judgment to plan and accomplish goals. Professional certification is highly desirable.

• May require specific PC, workstation, operating system, application or platform skills. Provides overall direction to the formulation, development, implementation, and delivery of a project.

Exercises management responsibility over the achievement of performance, revenue, and profit objectives of a project and its contracts. Ensures that the project plan maintains tasks, schedules, estimates, and status, and disseminates information to team members and customers. Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. Directs corrective actions in any area where performance falls below objectives. Arranges for the assignment of responsibility to other supporting facilities, business areas, and support functions, and monitors their performance. Self-directed and independent. Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project.

Project Manager I and Education

1 to 7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the and Education

3 or more years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of and Education

7 or more years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of

13. Project Coordinator

Project Coordinator and Education

2 or more years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description The Project Coordinator shall provide day-to-day coordination of project tasks. The project coordinator maintains version control and provides administrative support for project management information system. Prior experience of large project administration. Ability to communicate at all levels of an organization and third parties. Experience with similar scale roles and organizations. The project coordinator is task focused. Works under the direction of the project manager or project lead and reports to a project manager or project lead.

Telecommunications and Computer Networking

14. Network Administrator

• Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

Coordinate the development, implementation, and maintenance of a local area network or wide area network. Maintains the network's physical and logical structures, including network connections. Maintains network support software, analyzes user support statistics, and recommends appropriate measures. Installs, tests, and maintains network hardware and software.

Prepares and analyzes statistics on network utilization and availability. Prepares training courses and provides user support and training in the use of available hardware, software, and utilities.

Performs tuning and capacity planning activities to enhance the performance of the network resources.

• Assist in the development, implementation, maintenance, and monitoring of a local area network or wide area network. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, users, management, and network programming staff. Serves as contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions. Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities.

Assists in maintaining the local area network or wide area network, cable and hub installations, and inventories. Conducts product evaluations of upgraded or new hardware and software— identifying strengths, weaknesses, and potential benefits to the agency—and recommends enhancements to network facilities.

• Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Experience in local or wide area network work. Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools.

Network and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain and Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently

15. Network Architect

• Participates in designing and developing the network to ensure that it is secure, reliable, and robust; implements and maintains network management servers that assist the agency in managing, monitoring, and securing the network.

• Develops and implements detection activities to test network vulnerability to intrusion by hostile individuals or groups; participates in detecting, investigating, documenting, and reporting actual or potential network security violations, intrusions, or other inappropriate use.

• Designs backbone infrastructure, network facilities, wide area networks, local area network, wireless and telecommunication networks to provide reliable Internet access, remote access to information technology services (ITS), network security, and high performance networking.

• Evaluates security products and tests security systems performance; assists in planning, implementing, and testing disaster recovery procedures; participates in making formal risk assessments related to network security.

• Certification in areas related to network management and security preferred (CNE, MCSE, MSCE+1, CISA, CCNA, CCNP, CCIE, CCSA, CCSE, CCSE-PLUS, Cisco Security Specialist).

• Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.)

Architect I and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the

Architect II and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain

Architect III and Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently

16. Network Engineer

• Responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of network solutions.

• Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.)

Engineer I and Education

1 to 3 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the

Engineer II and Education

4-7 years of experience in the field or in a related area. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain

Engineer III and Education

8 or more years of experience in the field. Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Relies on experience and judgment to plan and accomplish goals, independently

17. Public Safety Consultant

Public Safety Communications Consultant and Education

Extensive knowledge of public safety communications and enhanced 9-1-1 systems.

Knowledge of current 9-1-1 industry trends in technology architecture, microcomputers, networking, and the Internet/Worldwide Web. . Bachelor’s degree in Computer Science, Engineering, or a related Engineering or scientific degree.

Job Description Performs systems analysis, design, documentation, and…