MAS - Nuaxis LLC - GS35F0361T

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

MULTIPLE AWARD SCHEDULE (MAS) PRICELIST

INFORMATION TECHNOLOGY AND MISCELLANEOUS CATEGORIES

Contract Number: GS-35F-0361T

Special Item Number 54151S – Information Technology Professional Services Special Item Number 561422 – Automated Contact Center Solutions (ACCS)

Special Item Number ANCILLARY – Ancillary Supplies and Services Special Item Number OLM – Order-Level Materials

NuAxis LLC 8605 Westwood Center Drive, Suite 300

Vienna, VA 22182 Phone: (703) 481-7400

Fax: (703) 935-5523 www.nuaxis.com

Business Size / Status: Other than Small Business

Period Covered by Contract: 04/02/2007 – 04/01/2027

Pricelist current through Modification PO-0015, dated September 29, 2022

Products and ordering information in this Multiple Award Schedule Pricelist are also available on the GSA Advantage! System (www.gsaadvantage.gov).

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Special Item Number 54151S, Information Technology Professional Services

FPDS Code D301 IT Facility Operation and Maintenance

FPDS Code D302 IT Systems Development Services

FPDS Code D306 IT Systems Analysis Services

FPDS Code D307 Automated Information Systems Design and Integration Services

FPDS Code D308 Programming Services

FPDS Code D310 IT Backup and Security Services

FPDS Code D311 IT Data Conversion Services

FPDS Code D316 IT Network Management Services FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Note 2: Offerors and Agencies are advised that the Group 70 – Information Technology Category is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services must be performance by the publisher or manufacturer or one of their authorized agents.

Special Item Number 561422, Automated Contact Center Solutions (ACCS)

Special Item Number ANCILLARY, Ancillary Supplies and Services

Special Item Number OLM, Order-Level Materials

ANCILLARY STLOC, 54151S STLOC, OLM STLOC: Section 211 of the E-Government Act of 2002 (the Act) amended the Federal Property and Administrative Services Act to allow for "Cooperative Purchasing." Cooperative Purchasing allows for the Administrator of General Services to provide states and localities access to certain items offered through the General Services Administration's (GSA's) Multiple Award Schedule Information Technology (IT) category. The information technology available to state and local governments includes automated data processing equipment (including firmware), software, supplies, support equipment, and services.

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TABLE OF CONTENTS

GENERAL CONTRACT INFORMATION

CONTRACT OVERVIEW

CONTRACT ADMINISTRATOR

CONTRACT USE

CONTRACT SCOPE

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

GSA ANCILLARY LABOR CATEGORIES - SIN ANCILLARY / ANCILLARY STLOC

GSA IT PROFESSIONAL SERVICES LABOR CATEGORIES - SIN 54151S / 54151S STLOC

GSA AUTOMATED CONTRACT CENTER SOLUTIONS (ACCS) LABOR CATEGORIES - SIN 541622 / 541622 STLOC

GSA SERVICES PRICELIST

USA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMS

BEST VALUE BLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE

BASIC GUIDELINES FOR USING “CONTRACTOR TEAM ARRANGEMENTS”

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GENERAL CONTRACT INFORMATION

1a. Table of Awarded Special Item Numbers (SINs):

Please refer to page #3 and GSA eLibrary (www.gsaelibrary.gsa.gov) for detailed SIN descriptions

SIN 54151S / 54151S STLOC, Information Technology Professional Services

SIN 561422 / 541622 STLOC, Automated Contact Center Solutions (ACCS)

SIN ANCILLARY / ANCILLARY STLOC, Ancillary Supplies and Services

SIN OLM / OLM STLOC, Order Level Materials (OLM)

1b. Lowest Priced Model Number and Lowest Price: Please refer to our rates beginning on page #17

1c. Labor Category Descriptions: Please refer to page #5

2. Maximum Order: $ 500,000.00

3. Minimum Order: $ 100.00

4. Geographic Coverage: Domestic delivery only

5. Point of Production: Not Applicable

6. Discount from List Price: All Prices Herein are Net

7. Volume Discounts: 1.0% volume discount on single task orders with an initial value of $5,000,000 or more

8. Prompt Payment Terms: Net 30 days

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. Foreign Items: None

10a. Time of Delivery: As negotiated with Ordering Agency

10b. Expedited Delivery: Contact contractor for availability

10c. Overnight and 2-Day Delivery: Contact contractor for availability

10d. Urgent Requirement: Contact contractor for availability

11. F.O.B. Point: Destination

12a. Ordering Address: NuAxis LLC

Attn: GSA Orders 8605 Westwood Center Drive, Suite 300 Vienna, VA 22182

12b. For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs), are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address: NuAxis LLC

Attn: Accounts Receivable 8605 Westwood Center Drive, Suite 300 Vienna, VA 22182

14. Warranty Provision: Contractor’s standard warranty

15. Export Packing Charges: Not Applicable

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16. Terms and conditions of rental, maintenance, and repair:

Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts, price lists and any discounts from list prices:

18b. Terms and conditions for any other services (if applicable):

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventative maintenance (if applicable) Not Applicable

22a. Special attributes such as environmental attributes

(e.g., recycled content, energy efficiency, and/or reduced pollutants.):

22b. Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location). The EIT standards can be found at:

www.Section508.gov/

Contact NuAxis LLC for Section 508 compliance information

23. Unique Entity Identifier (UEI) Number: HJP8JPSEC2G4

24. NuAxis LLC is registered in the System for Award Management (SAM).

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CONTRACT OVERVIEW

GSA awarded NuAxis LLC a Federal Supply Schedule contract under the Multiple Award Schedule (MAS) with contract number GS-35F-0361T and a period of performance of 4/2/2007 - 4/1/2027 (currently in Option Period 3). The contract allows for the placement of Firm Fixed Price or Time and Materials task orders using the labor categories and ceiling rates defined in the contract.

CONTRACT ADMINISTRATOR

Sima Eshraghi, Director of Contracts 8605 Westwood Center Drive, Suite 300 Vienna, VA 22182 Telephone: (703) 481-7400 Email: MAS@nuaxis.com

CONTRACT USE

This contract is available for use by all federal government agencies, as a source for professional services, for worldwide use. Executive agencies, other Federal agencies, mixed-ownership Government corporations, and the District of Columbia; government contractors authorized in writing by a Federal agency pursuant to 48 CFR 51.1; and other activities and organizations authorized by statute or regulation to use GSA as a source of supply may use this contract.

Additionally, contractors are encouraged to accept orders received from activities within the Executive Branch of the Federal Government.

CONTRACT SCOPE

The contractor shall provide all resources including personnel, management, supplies, services, materials, equipment, facilities and transportation necessary to provide a wide range of professional services as specified in each task order.

Services specified in a task order may be performed at the contractor’s facilities or the ordering agencies’ facilities. The government will determine the contractor’s compensation by any of several different methods (to be specified at the task order level) e.g., a firm-fixed price for services with or without incentives, labor hours or time-and-material.

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

The Special Item Numbers (SINs) available under this contract provide services across the life cycle of a project. When task orders are placed, they must identify the SIN or SINs under which the task is being executed. NuAxis LLC has been awarded a contract by GSA to provide services under the following SINs. A full description of each SIN and examples of the types of work covered thereunder are provided below.

SIN 54151S, Information Technology Professional Services: IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

SIN 561422, Automated Contact Center Solutions (ACCS): Automated Contact Center Solution (ACCS) is defined as any offering utilized to establish and maintain contact center capabilities for an agency. The offering may consist of one or more of the following: products, equipment, software, labor and/or services. Permissible offerings under this SIN may include any technologies or services required to deliver and support an ACCS for an agency, including but not limited to:

Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc. NOTE: Subject to Cooperative Purchasing

SIN ANCILLARY, Ancillary Supplies and Services: Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to complement a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule. NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

SIN OLM, Order-Level Materials (OLMs): OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

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OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

OLM SIN-Level Requirements/Ordering Instructions:

OLMs are:

‐ Purchased under the authority of the FSS Program ‐ Unknown until an order is placed ‐ Defined and priced at the ordering activity level in accordance with GSAR clause 552.238-115 Special Ordering

Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs)

‐ Only authorized for use in direct support of another awarded SIN.

‐ Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH) Contract Line

Item Number (CLIN) ‐ Subject to a Not To Exceed (NTE) ceiling price

OLMs are not:

‐ "Open Market Items."

‐ Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level)

OLM Pricing:

‐ Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF).

‐ The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against a FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

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GSA ANCILLARY LABOR CATEGORIES -

SIN ANCILLARY / ANCILLARY STLOC

Experience exceeding the minimum shown may be substituted for education. Likewise, education exceeding the minimum shown may be substituted for experience.

Equivalent Degree Experience

Associate’s 2 years relevant experience

Bachelor’s Associates’ degree + 2 years relevant experience; 4 years relevant experience

Master’s Bachelors’ plus 2 years relevant experience; Associates’ degree + 4 years relevant experience; 6 years relevant experience

PhD Masters’ + 2 years relevant experience; Bachelors’ + 4 years relevant experience; Associates’ + 6 years; 8 years relevant experience

Ancillary Services Job Title Job Description Responsibility Education/Work Experience Administrative Assistant Acts as the interface between the user and the Help Desk staff and provides administrative support to the Help Desk Manager. Collects complete and relevant data during the initial user contact and enters the information into the Help Desk tracking application. Ensures that user requests are assigned to Help Desk staff in a timely manner.

Answer user calls for support and collect detailed information about their issues.

Associates’ Degree in a computer related field. At least one year of relevant experience.

Program Assistant Performs project functions including project monitoring, scheduling, coordination, and production of presentations, data entry, attending and documenting meetings with clients, proofreading, filing and report production.

Bachelors’ degree with 1 year experience or high school diploma with at least three years of experience performing project duties and in using commercial word processing and graphics/presentation systems.

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GSA IT PROFESSIONAL SERVICES LABOR CATEGORIES -

SIN 54151S / 54151S STLOC

Experience and Degree Substitution Equivalencies

Experience exceeding the minimum shown may be substituted for education. Likewise, education exceeding the minimum shown may be substituted for experience.

Equivalent Degree Experience

Associate’s 2 years relevant experience

Bachelor’s Associates’ degree + 2 years relevant experience; 4 years relevant experience

Master’s Bachelors’ plus 2 years relevantexperience; Associates’ degree + 4 years relevant experience; 6 years relevant experience

PhD Masters’ + 2 years relevant experience; Bachelors’ + 4 years relevant experience; Associates’ + 6 years; 8 years relevant experience

Software Development Programming/Analysis

Application Engineer

Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flowcharts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Perform duties in regards to coding, Testing and debugging as assigned by program manager.

Bachelor’s degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least 5 years’ experience of relevant experience including at least 3 years of specialized work software application design and development.

Application Engineer

Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flowcharts. Translates detailed design into computer software including web-based applications. Tests, debugs, and refines the computer software and web-based applications to produce the required product.

Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Performs coding and Programming activities, possibly under the supervision of a senior Application Engineer.

Bachelor’s degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least 3 years of relevant experience

Senior Application Engineer

Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flowcharts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

May be responsible for completion of a phase of a project. Regularly provides guidance and training to less experienced analyst/ programmers

Bachelor’s degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least 7 years’ experience of relevant experience including at least 4 years of specialized work software application design and development.

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Developer II Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. May participate in the development of software user manuals.

Designs and develops new software products or major enhancements to existing software.

Bachelor’s degree in Computer Science/ Engineering and at least three to four years of current experience or an equivalent combination of technical education and experience.

Developer III Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. May participate in the development of software user manuals.

Designs and develops new software products or major enhancements to existing software.

May act as team leader on projects and instruct, assign, direct, and check the work of other software developers on development team.

Bachelors’ degree in Computer Science/ Engineering and at least five to six years of current experience or an equivalent combination of technical education and experience.

Developer IV Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. May participate in the development of software user manuals.

Designs and develops new software products or major enhancements to existing software.

May act as team leader on projects and instruct, assign, direct, and check the work of other software developers on development team.

Bachelors’ degree in Computer Science/Engineering and at least seven years of current experience or an equivalent combination of technical education and experience.

Telecommunications Programming/Analysis Telecommunications Specialist 4

Installs, maintains, and repairs voice, data, and video communications systems.

Troubleshoots and resolves problems, or refers to outside service personnel.

Provides training and technical assistance to users. Responds to trouble calls received through the Help Desk.

Manages switch Board, provides maintenance and customer support.

High school diploma required. At least six years of relevant experience.

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Telecommunications Specialist I

Installs, maintains, and repairs voice, data, and video communications systems.

Troubleshoots and resolves problems, or refers to outside service personnel. Provide straining and technical assistance to users. Responds to trouble calls received through the Help Desk. Troubleshoot problem areas and performs on-site or in-house service, repair, and installation. Install, troubleshoot, service, and repair video conferencing equipment and components, cables, connectors and peripherals on a variety of network configurations.

Provides maintenance and customer support.

Associates’ degree. At least two years of relevant experience.

Messaging Specialist I

Build, configure, and troubleshoot messaging system enhancements, application deployments and infrastructure up-grades. Diagnose and correct messaging systems issues. Provide hands- on system administration support, system maintenance and operations support.

Provides maintenance and customer support.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least one year of relevant experience.

Messaging Administrator/ Notes Administrator

Ensures high availability of messaging services to end users. Perform necessary tasks for integrity of the messaging system. Implements hardware and systems software upgrades to existing servers. Ensures messaging database and network optimization. Conducts system tests, monitors test results, and takes required corrective action. Performs daily messaging administrative tasks. Creates and maintains task automation and monitoring tools. Provides Tier 3 support for user and system issues.

Tier 3 Organizational support and backup system administrator

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least six years of relevant experience including at least four years of specialized experience in the administration of messaging systems such as Lotus Notes/ Domino systems AND/OR Microsoft Exchange.

Senior Messaging Administrator/ Senior Notes Administrator

Ensures high availability of messaging services to end users. Performs necessary tasks for integrity of the messaging system. Implements hardware and systems software upgrades to existing servers. Ensures messaging database and network optimization. Supports and troubleshoots as required, optimizing performance, resolving production problems, and; provides timely follow-up on problem reports.

Plans, schedules, and conducts system tests, monitors test results, and takes required corrective action. Performs daily messaging administrative tasks. Engages in capacity planning and monitoring messaging database growth. Creates and maintains task automation and monitoring tools. Evaluates new applications for resource impact and assist in troubleshooting malfunctioning applications. Provides Tier 3 support for messaging system issues.

System administrator for a large, distributed messaging infrastructure

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least eight years of relevant experience including at least four years of specialized experience in the administration of messaging systems.

Technical Writing and Documentation Positions Technical Writer Develops, writes, and edits material for customer deliverables and documents.

Examples of products include, but are not limited to, reports, manuals, proposals, Instructional material, and hardware/software documentation. Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Reviews grammar and syntax of deliverables prepared by engineers/analysts and provides support by assisting in rewrites.

Responsible for accuracy and look of documentation or technical publications

Bachelors’ degree in English, journalism or a related field. At least four years of relevant experience in technical writing with at least two years of experience in information systems documentation.

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Help Desk Positions

Junior Helpdesk Technician

Acts as the interface between the user and the Help Desk staff. Collects complete and relevant data during the initial contact and enters the information into the ticketing system. Ensures that user requests are assigned to the appropriate staff in a timely manner.

Respond to user calls for support and collect detailed information about their issues.

Associates’ degree. At least two years of relevant experience.

Help Desk Support Technician

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Installs and configures computers and required applications for users.

Provide Tier 1 end user support. Associates’ Degree in a computer related field, Bachelor’s Degree desired. At least two years of desktop and computer peripheral support/troubleshooting experience.

Senior Help Desk Support Technician

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Installs and configures computers and required applications for users.

Provide Tier 1 end user support. Associates’ Degree in a computer related field, Bachelor’s Degree desired. At least four years of desktop and computer peripheral support/troubleshooting experience.

Help Desk Team Lead

Coordinates schedules and issue resolution. Provides internal escalation for the Help Desk technicians. Tracks, and monitors the problem to ensure a timely resolution.

Ensures that Help Desk staff is up-to-date with all known issues and problems.

Review tickets for compliance with SOPs. Coach’s staff and coordinates issue resolution with other teams. Ensures adherence to applicable SLAs.

Supervises operation of Help Desk team and serves as focal point for customer concerns.

Bachelors’ degree in a computer related field. At least two years of desktop and computer peripheral support/ troubleshooting experience.

Help Desk Manager Provides daily supervision and direction to personnel responsible for Help Desk support. Collects metrics on Help Desk support requests and prepares detailed and summary status reports. Works with Help Desk staff to ensure that Service Level Agreement requirements are met or exceeded. Coordinates with other support personnel to ensure that Help Desk staff are kept current on system configuration and installation requirements.

Manages the Help Desk personnel.

Bachelors’ Degree in a computer related field. At least eight years of relevant experience including at least four years of desktop and computer peripheral support/troubleshooting experience.

Desktop Support Technician II

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Installs and configures computers and required applications for users.

Respond and troubleshoot user calls for support and collect detailed information about their issues.

Associates’ degree in a computer related field. At least two years of relevant

Systems Operations and Security Positions

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Security Analyst Examines system and communication architectures to develop information security requirements including physical, functional, network, communications and technical design specifications to counter threat postures. Examines system and communication architectures to identify weaknesses to attack and/or exploitation.

Provides analysis related to the implementation of information security software products and firmware appliances to include, but not limited to: development software, diagnostic software, intrusion detection/ prevention software and appliances, vulnerability assessment software and appliances. Prepares reports and studies concerning information security requirements and threats. Provides assistance in solving technical and administration questions. Conducts network vulnerability testing and network assessments.

Develops security requirements and develops design to secure the networks. Prepares reports to detect security flaws. Works closely with Senior security Engineer.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least six years of relevant experience including at least two years of specialized experience in defining computer system security requirements for applications or systems, or evaluation of security product capabilities, or developing solutions for computer security problems, or developing and writing computer Security Policies.

Security Analyst I Perform security assessments, risk analysis and vulnerability testing and reviews.

Guide clients in defining and implementing overall security strategy, policies and procedures. Conduct daily project coordination of assigned accounts. Give security advice and guidance to technical contacts. Perform near real-time monitoring of the client’s network, to include all local area networks and connected Major Applications, using existing and future security tools in order to detect evidence of an intrusion or misuse. Participate in regular Incident response testing. Perform near real-time monitoring of the client’s network, to include all local area networks and connected Major Applications. Develop, document, and implement a continuous monitoring program for the client’s information systems and obtain approval of the continuous monitoring strategy by all applicable stakeholders.

Leadership and direction to other security engineers and Analyst. Implement the latest security devices/ software for making the system intrusion proof.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least five years of relevant experience.

Senior Security Analyst

Performs analysis on computer systems, networks and applications to determine vulnerabilities and security requirements using established processes and procedures.

Implements and maintains firewalls and other measures to ensure the security of data.

Installs, configures and maintains software and hardware tools to conduct network vulnerability testing and network assessments. Works with client security personnel in investigations of reported vulnerabilities, threats or attacks. Prepares detailed reports on ongoing security testing and assessments as well as investigations. A detailed knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available;

hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial and current internet technology.

Supervises security of large LAN /VAN Network. Leadership and direction to other Security engineers and Analyst. Implement the latest security devices/ software for making the system intrusion proof.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least ten years of relevant experience including at least four years of specialized experience in the area of network, hardware, and operating system security management. Requires experience in wide area and local area network configurations and platforms, hardware installation and configuration, and IT security concepts.

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Senior IT Security Engineer

Performs analysis on computer systems,networks and applications to determine vulnerabilities and securityrequirements using established processes and procedures.

Implements andmaintains firewalls and other measures to ensure the security of data.

Installs, configures and maintains software and hardware tools to conduct network vulnerability testing and network assessments. Works with client security personnel in investigations of reported vulnerabilities, threats or attacks. Prepares detailed reports on ongoing security testing and assessments as well as investigations. A detailed knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available;

hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial and current internet technology.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least eight years (five years with Masters’ degree) of relevant experience including at least four years (three years with Masters’ degree) of specialized experience in the area of network, hardware, and operating system security management.

Requires experience in wide area and local area network configurations and platforms, hardware installation and configuration, and IT security concepts.

Security Administrator

Ensure the security of services and networks connected to the public Internet, for example websites and email gateways. Educate user community on measures needed to maintain security. Detect, troubleshoot, and repair any breaches in security. Select, deploy, monitor, and maintain Internet firewall and other security technologies. Provide administrative service for support, maintenance and the development, configuration and deployment of enhancements to a Security Information and Event Manager (SIEM). Develop, document, and implement a continuous monitoring program for the client’s information systems and obtain approval of the continuous monitoring strategy by all applicable stakeholders.

Leadership and direction to other security engineers and analyst.

Implement the latest security devices/ software for making the system intrusion proof.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least five years of relevant experience.

Systems Administrator IV

Configure and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades. Diagnose and correct computer systems issues. Provide support for network hardware, such as switches and hubs.

May lead a team of systems administrators to manage servers and/or other computer systems.

Bachelors’ degree. At least five years of relevant experience.

Systems Architect Define and enforce appropriate technical standards and procedures. Define system, technical and application architectures for major areas of development. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. Prepares and installs solutions by determining and designing system specifications, standards, and programming.

Oversee the development of future component architectures and migration plans. Conceive, design, prototype, and test new methods, algorithms, and models.

Bachelors’ or Master’s in Computer Science, Computer Engineer or equivalent field and at least six to seven years of relevant

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Senior Systems/ Infrastructure Architect

Provides overall technical direction in systems engineering and in the integration and test of complex, large-scale computer networks. Evaluates organizational work and information flows to determine the optimum information technology architecture for the enterprise or domain. Assesses and documents current network configuration (LAN, WAN, MAN). Directs and leads the preparation of drawings and documentation detailing configuration changes. Analyzes and develops new hardware requirements based upon customer requirements and the current environment and prepares specifications for hardware acquisitions. Provides guidance and direction to system engineers/analysts and software developers.

Regularly provides technical leadership in developing system and software applications to optimize system performance.

Keeps abreast of latest application developments. Supervises junior application engineers

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least ten years of relevant experience including at least four years of specialized experience in the development of enterprise-wide or large-scale information technology programs.

Requires experience in designing software, hardware and communications to support total requirements, implementing those designs and documenting the system configurations.

Network Management Positions Network Engineer Provides support in maintaining network hardware and software, analyzing problems, and monitoring the network to ensure availability to system users. Provides support in the planning, coordination, and implementation of network security measures.

Establishes and maintains network, email and internet/ intranet access. Troubleshoots complex network problems. Implements recommended security changes to include programs and applications, modifying firewalls, and hosts. Determines network and application performance, diagnoses performance issues and recommends and implements solutions for network performance improvement.

Day to day maintenance of Network Software, Hardware and Cisco switches etc. implements and recommends changes in hardware and software based on user requirements.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least four years of experience in communications systems and networks including system analysis, design, engineering, development, implementation or support. In-depth knowledge of basic network structures, major network operating systems (e.g., Windows XP/2000/2003, Unix) and concepts such as servers, repeaters, gateways, bridges, routers and TCP/IP.

Network Engineer 2 Provides support in maintaining network hardware and software, analyzing problems, and monitoring the network to ensure availability to system users. Provides support in the planning, coordination, and implementation of network security measures.

Establishes and maintains network, email and internet/ intranet access. Troubleshoots complex network problems. Implements recommended security changes to include programs and applications, modifying firewalls, and hosts. Determines network and application performance, diagnoses performance issues and recommends and implements solutions for network performance improvement.

Provides customer support and resolves problems and ensures availability to system users .

Establishes maintenance routines for software and hardware. And recommend security changes.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least six years of experience in communications systems and networks including system analysis, design, engineering, development, implementation or support. In-depth knowledge of basic network structures, major network operating systems (e.g., Windows XP/2000/2003, Unix) and concepts such as servers, repeaters, gateways, bridges, routers and TCP/IP.

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Senior Network Engineer

Proposes and implements network policy to include firewalls, routers, communication servers, and network connectivity. Responsible for the evaluation of vendor products for large, complex networks to recommend system enhancements. Responsible for analyzing, evaluating and architecting cost effective network solutions that make the most of resources and technology available in meeting the client’s requirements.

Determines network and application performance, diagnoses performance issues and recommends and implements solutions for network performance improvement.

Supervises and provides technical advice to the Network Engineers..

determines network performance levels and reduces down time.

Establishes maintenance schedules.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least ten years of experience in communications systems and networks including system analysis, design, engineering, development, implementation or support.

Senior Network Administrator

Perform day-to-day administration of the enterprise network infrastructure. Monitor and troubleshoot network performance and security issues. Install, maintain, upgrade, and troubleshoot routers, gateways, firewalls, and other networking infrastructure for local area and wide area networks (LAN/WAN), including Internet connectivity.

Perform system upgrades and troubleshooting when needed. Secure the network from future threats. Conduct patch management and remediation

May supervise and provide technical advice to the Network Administrators and Engineers.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline at least six to seven years of relevant experience.

Project Management Positions Project Manager Provides day-to-day management of a major services program/project, a large, complex task order (TO) or a group of individual task orders (TOs) performed by teams of personnel, likely at multiple locations. Demonstrates proven skills in those areas addressed by the TOs to be managed. Serves as the authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer’s Representative, and/or the customer agency representative. Responsible for the organization, direction, and successful completion of all contract tasks on schedule and within costs. For potential problem areas, outlines realistic solutions and preventive measures to be followed. Demonstrates exceptional written and oral communication skills.

Assigns tasks, review deliverables, track hours, interacts with client, make presentations, identifies risks, and works with program manager to mitigates them.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least ten years of relevant experience including at least six years specialized work in project development from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms or demonstrated capability in managing multi-task contracts.

Project Manager II Provides day-to-day management of a major services program/project, a large, complex task order (TO) or a group of individual task orders (TOs) performed by teams of personnel, likely at multiple locations. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Demonstrates proven skills in those areas addressed by the TOs to be managed. Serves as the authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer’s Representative, and/or the customer agency representative. Responsible for the organization, direction, and successful completion of all contract tasks on schedule and within costs. For potential problem areas, outlines realistic solutions and preventive measures to be followed. Demonstrates exceptional written and oral communication skills.

Assigns tasks, review deliverables, track hours, interacts with client, make presentations, identifies risks, and works with program manager to mitigate them.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least eleven years of relevant experience including at least eight years specialized work in project development from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms or demonstrated capability in managing multi-task contracts.

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Senior Project Manager

Provides day-to-day management of a major services program/project, a large, complex task order (TO) or a group of individual task orders (TOs) performed by teams of personnel, likely at multiple locations. Demonstrates proven skills in those areas addressed by the TOs to be managed. Serves as the authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer’s Representative, and/or the customer agency representative. Responsible for the organization, direction, and successful completion of all contract tasks on schedule and within costs. For potential problem areas, outlines realistic solutions and preventive measures to be followed. Demonstrates exceptional written and oral communication skills.

Develop forecasting, project financial and progress reports, coordinates with clients and project teams, assign tasks and risks related to the program. Builds consensus and look out for expansion opportunities.

Bachelors’ degree in computer science, information systems, engineering, other related scientific, technical, or functional discipline. At least twelve years of relevant experience including at least eight years specialized work in project development from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms or demonstrated capability in managing multi-task contracts.

Program Manager I Organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

Assigns tasks, review deliverables, track hours, interacts with client, make presentations, identifies risks, and works with manager(s) to mitigate them.

Bachelors’ degree and at least three years of relevant experience including at least one year specialized work in project management.

Senior Program Manager

Direct and evaluate project vision and strategy. Perform project completion and team management, defining and driving project deliverables and facilitating project team meetings. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. Responds to questions, concerns, and comments, as well as be proactive in alerting to potential contractual or programmatic issues.

Organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations.

Bachelors’ degree and at least six years of relevant experience including at least three years specialized work in project management.

Quality Assurance Manager

Provides an independent assessment of how the project's process is being implemented relative to the defined process and recommends methods to optimize the organization's process.