Federal Supply Schedule GS35F0296R

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ®, a menu-driven database system.

The INTERNET address GSA Advantage! ® is: GSAAdvantage.gov

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE AND SERVICES

FSC Group Class: 70

FSC Class/Product Code: 7010, J070, 7030, D304 and U012

Contract Number: GS-35F-0296R

Period Covered by Contract: January 28, 2005 through July 26, 2015

For More information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

Arrow Enterprise Computing Solutions, Inc.

7459 S Lima St.

Englewood, CO 80112 800-544-7674

Fax: 720-873-7520 www.arrow.com/ecs

Pricelist current through Modification #1010, dated August 2, 2015.

Table of Contents

IT Pricelist Section Page

Customer Information 3

Terms and Conditions Applicable to Purchase of Equipment (SIN 1332-8) 7

Terms and Conditions Applicable to Maintenance of Equipment (SIN 132-12) 10

NetApp Maintenance Pricing 14

EMC Maintenance Pricing 20

Bluecoat Maintenance Pricing 22

Terms and Conditions Applicable to Term Software Licenses (SIN 132-32), and

Perpetual Software Licenses (SIN 132-33) 25

Websense Maintenance Pricing 33

EMC Maintenance Pricing 34

Terms and Conditions Applicable to Purchase of Training Courses (SIN 132-50)

Training Course Descriptions 38

Terms and Conditions Applicable to Electronic Commerce (EC) Services (SIN 132-52) 29

USA Commitment to Promote Small Business Procurement Programs 43

Blanket Purchase Agreements 44

Contractor Team Arrangements 47

NetApp Authorized Dealers 48

HP Authorized Dealers 51

Other Authorized Dealers 53

List of Manufacturers 62

CUSTOMER INFORMATION

1a. Table of awarded Special Item number(s) with appropriate cross-reference to item descriptions and awarded prices.

SPECIAL ITEM NUMBER 132-8 PURCHASE OF NEW EQUIPMENT

FSC Class 7010 – System Configuration End User Computers/Desktop Computers, Professional Workstations, Other System Configuration Equipment, NEC

FSC Class 7025 – Input/Output and Storage Devices Network Equipment

Storage Devices (Magnetic Storage, Magnetic Tape Storage and Optical Disk Storage Other Communications Equipment FSC Class 7042 – Mini and Micro Computer Control Devices Micro Computer Control Devices FSC Class 6145 – Wire and Cable, Electrical FSC Class 5810 – Communications Security Equipment and Components FSC Class 5820 – Radio and Television Communication Equipment except Airborne Two Way Radio Transmitters/Receivers/Antennas – Installation for Equipment offered

- Installation

- Deinstallation

- Reinstallation

SPECIAL ITEM NUMBER 132-12 - EQUIPMENT MAINTENANCE

FSC/PSC Class J070 - Maintenance and Repair Service/Repair Parts/Spare Parts

- Maintenance

- Repair Service

- Repair Parts/Spare Parts

SPECIAL ITEM NUMBER 132-32 - TERM SOFTWARE LICENSES

FSC CLASS 7030 - INFORMATION TECHNOLOGY SOFTWARE: Large Scale Computers:

Application Software; Microcomputers: Application Software

SPECIAL ITEM NUMBER 132-33 - PERPETUAL SOFTWARE LICENSES

FSC CLASS 7030 - INFORMATION TECHNOLOGY SOFTWARE: Large Scale Computers:

Application Software; Microcomputers: Application Software

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that are included in the purchase price of the product in the commercial marketplace. No charge support includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, email and/or web-based general technical support for user’s self diagnostics.

Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.

SPECIAL ITEM NUMBER 132-50 – TRAINING COURSES

SPECIAL ITEM NUMBER 132-52 – ELECTRONIC COMMERCE (EC) SERVICES

FPDS Code D304 Value Added Network Services (VANs) FPDS Code D304 E-Mail Services FPDS Code D304 Internet Access Services FPDS Code D304 Navigation Services FPDS Code D399 Other Data Transmission Services, Not Elsewhere Classified - Except “Voice” and Pager Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special Item Number awarded in the contract.

Please contact Arrow Enterprise Computing Solutions, Inc. for a full listing of all products awarded.

2. Maximum Order:

$500,000 per order for SINs 132-8, 132-12, 132-32, 132-33, and 132-34 $25,000 per order for SIN 132-50

3. Minimum Order: $1.00

4. Geographic Coverage (Delivery Area): The Geographic Scope of Contract will be domestic and overseas delivery.

Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

5. Point(s) of Production: Varies per manufacturer and part. For a full listing of Points of Production please contact Arrow Enterprise Computing Solutions, Inc.

6. Discount from list prices or statement of net price: Government Net prices (discounts already deducted).

7. Quantity Discounts:

Novell Volume Pricing:

As additional purchases (products and maintenance) are made, the enrolled Customer and any sub-enrolled subsidiaries cumulatively qualify toward the next earned discount level:

$404,000 38% Discount (listed price in pricelist pages) $2,500,000 43% Discount* $5,000,000 48% Discount*

*Contact Arrow Enterprise Computing Solutions, Inc. for actual pricing.

8. Prompt Payment Terms: Net 30 Days

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold:

Arrow Enterprise Computing Solutions, Inc. agrees to accept the Government purchase card for purchases at or below the micro-purchase threshold.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

Arrow Enterprise Computing Solutions, Inc. agrees to accept Government purchase cards above the micro-purchase threshold up to $30,000 or as negotiated at the task order level.

10. Foreign items: Not Applicable

11a. Time of Delivery:

SPECIAL ITEM NUMBER DELIVERY TIME (Days ARO)

132-8, 132-33, 30-45 Days 132-32, 132-12, 132-50, 132-52 As Negotiated

11b. Expedited Delivery: Please contact Arrow Enterprise Computing Solutions, Inc. for more information

11c. Overnight and 2-day Delivery: Please contact Arrow Enterprise Computing Solutions, Inc. for more information

11d. Urgent Requirements: Please contact Arrow Enterprise Computing Solutions, Inc. for more information

12. F.O.B. Point: Destination

13a. Ordering Address

Jo Zack 5612 24th St. N Arlington, VA 22205 Phone: 571-250-5572 Fax: 571-257-0990 Email: jzack@arrow.com

13b. Ordering procedure: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment Address

Payment Information:

Department 382 Denver, CO 80291-0382

15. Warranty Provision: Standard Manufacturer’s Warranty – For more information please contact Arrow Enterprise Computing Solutions, Inc. for full Manufacturer’s Warranty.

16. Export packing charges, if applicable: Not Applicable

17. Terms and Conditions of Government Purchase card acceptance: None

18. Terms and conditions of rental, maintenance and repair: Please see page 9

19. Terms and conditions of installation: Please see Page 7

20. Terms and conditions for any other services: Please contact Arrow Enterprise Computing Solutions, Inc.

21. List of service and distribution points: Not Applicable

22. List of Participating dealers: Please see pages 46-59

23. Preventive Maintenance: Please contact Arrow Enterprise Computing Solutions, Inc.

24a. Special attributes such as environmental attributes: Not Applicable

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full detail can be found. The EIT standards can be found at www.Section508.gov/.

I certify that in accordance with 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), FAR 39.2, and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR 1194) General Services Administration (GSA), that all IT hardware/software/services are 508 compliant:

Yes __X_____ No _______

The offeror is required to submit with its offer a designated area on its website that outlines the Voluntary Product Accessibility Template (VPAT) or equivalent qualification, which ultimately becomes the Government Product Accessibility Template (GPAT). Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): http://ecs.arrow.com

25. Data Universal Number System (DUNS) number: 829160865 Block 36: Contractor's Taxpayer Identification Number (TIN): 11-2860574

CAGE Code: 5AH58

26. Arrow Enterprise Computing Solutions, Inc. is registered in System for Award Management (SAM) database.

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT

(SPECIAL ITEM NUMBER 132-8)

1. MATERIAL AND WORKMANSHIP

All equipment furnished hereunder must satisfactorily perform the function for which it is intended.

2. ORDER

Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPA) agreements shall be the basis for purchase in accordance with the provisions of this contract. If time of delivery extends beyond the expiration date of the contract, the Contractor will be obligated to meet the delivery and installation date specified in the original order.

For credit card orders and BPAs, telephone orders are permissible.

3. TRANSPORTATION OF EQUIPMENT

FOB DESTINATION. Prices cover equipment delivery to destination, for any location within the geographic scope of this contract.

4. INSTALLATION AND TECHNICAL SERVICES

a. INSTALLATION. When the equipment provided under this contract is not normally self-installable, the Contractor's technical personnel shall be available to the ordering activity, at the ordering activity's location, to install the equipment and to train ordering activity personnel in the use and maintenance of the equipment.

NetApp:

Installation and training services provided by Contractor shall be made available to the ordering activity at the prices designated in the price schedule, subject to NetApp’s standard commercial terms and conditions for Professional Services, provided in “NetApp Professional Services Standard Terms and Conditions – North America” available at http://www.netapp.com/us/how-to-buy/stc.html.

b. INSTALLATION, DEINSTALLATION, REINSTALLATION. The Davis-Bacon Act (40 U.S.C.

276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies. The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis- Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8.

c. OPERATING AND MAINTENANCE MANUALS. The Contractor shall furnish the ordering activity with one (1) copy of all operating and maintenance manuals which are normally provided with the equipment being purchased.

5. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any equipment that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming equipment at no increase in contract price. The ordering activity must exercise its postacceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

NetApp:

Contractor shall only tender for acceptance those items that substantially conform to NetApp’s then-current published specifications and all items shipped shall be deemed accepted upon delivery. Items shipped may be repaired as required or exchanged for identical product if repair cannot be reasonably implemented during the applicable warranty period.

Blue Coat:

Blue Coat shall only tender for acceptance items that substantially conform to the published specifications in their associated documentation, as set forth in Blue Coat’s GSA License Agreement attached hereto. Items shipped are deemed accepted upon delivery, but may be repaired or replaced in accordance with the applicable Blue Coat warranty.

6. WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated in the contract’s commercial pricelist will apply to this contract.

NetApp:

Contractor shall provide NetApp’s standard commercial warranty for hardware and software as indicated in “NetApp Standard Terms and Conditions of Sale – North America,” available at http://www.netapp.com/us/how-to-buy/stc.html. Contractor notes that as a standard practice, NetApp passes along the manufacturer’s warranty for any third-party products sold in conjunction with NetApp products.

Fortinet:

90 Days Return to Factory warranty

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

d. If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows:

Fortinet: 1090 Kifer Road Sunnyvale, CA 94086

EMC

Please See Section Title EMC Maintenance Terms and Warranty Terms

Blue Coat:

Blue Coat shall provide Blue Coat’s standard warranty for hardware and software as set forth in Blue Coat’s GSA License Agreement attached hereto, relevant portions of which include the following:

Hardware. Blue Coat warrants that Hardware will be free from material defects in manufacturing and materials and perform substantially in conformance with their published specifications in the documentation for a period of twelve (12) months from shipment. Customer’s exclusive remedy and Blue

Coat’s sole liability for breach of this warranty is that Blue Coat will repair or replace any such non-conforming or defective Hardware. If the Hardware fails during the warranty period, Customer shall promptly notify its reseller of the warranty claim for processing through Blue Coat via standard RMA Procedures as set forth in the attached Exhibit B, and Blue Coat will repair or replace the Product in accordance with the applicable warranty procedures. Blue Coat warrants replacement Hardware for a period of ninety (90) days from shipment. Prior to returning any Hardware to Blue Coat, Customer shall completely erase all of Customer’s confidential information from any storage media. Replacement products and parts, including parts used in hardware repair, may be new or refurbished in Blue Coat’s sole discretion. The warranties set forth herein shall not apply in the event of improper installation, use other than in accordance with the instructions in the associated documentation, or unauthorized modification, alteration, addition or attempts to repair the Hardware.

Software. Blue Coat warrants that Software will substantially conform to the published specifications contained in the associated documentation for a period of ninety (90) days from the time the Software is shipped or made available for download to Customer. At Blue Coat’s own expense and as its sole obligation and Customer’s exclusive remedy for any breach of the foregoing warranty, Blue Coat shall use commercially reasonable efforts or endeavors to remedy any significant reproducible error in the Software that is reported to Blue Coat within the warranty period that Blue Coat can reasonably identify and confirm. The warranty set forth herein shall not apply in the event of improper installation, use other than in accordance with the instructions in the documentation, or unauthorized modification, alteration, addition or attempts to repair the Software.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City or otherwise) covering work of this character, and shall include all costs, if any, of such compliance in the prices quoted in this offer.

8. TRADE-IN OF INFORMATION TECHNOLOGY EQUIPMENT

When an ordering activity determines that Information Technology equipment will be replaced, the ordering activity shall follow the contracting policies and procedures in the Federal Acquisition Regulation (FAR), the policies and procedures regarding disposition of information technology excess personal property in the Federal Property Management Regulations (FPMR) (41 CFR 101-43.6), and the policies and procedures on exchange/sale contained in the FPMR (41 CFR part 101-46).

TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE, REPAIR

SERVICE AND REPAIR PARTS/SPARE PARTS FOR GOVERNMENT-OWNED

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT (AFTER EXPIRATION OF GUARANTEE/WARRANTY

PROVISIONS AND/OR WHEN REQUIRED SERVICE IS NOT COVERED

BY GUARANTEE/WARRANTY PROVISIONS) AND FOR LEASED EQUIPMENT

(SPECIAL ITEM NUMBER 132-12)

1. SERVICE AREAS

a. The maintenance and repair service rates listed herein are applicable to any ordering activity location within any mile radius of the Contractor's service points. If any additional charge is to apply because of the greater distance from the Contractor's service locations, the mileage rate or other distance factor shall be stated in paragraphs 7.d and 8.d of this Special Item Number 132-12.

b. When repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant(s) listed below:

Arrow Enterprise Computing Solutions, Inc.

7459 S Lima St.

Englewood, CO 80112

2. MAINTENANCE ORDER

a. Agencies may use written orders, EDI orders, credit card orders, or BPAs, for ordering maintenance under this contract. The Contractor shall confirm orders within fifteen (15) calendar days from the date of receipt, except that confirmation of orders shall be considered automatic for renewals for maintenance (Special Item Number 132- 12). Automatic acceptance of order renewals for maintenance service shall apply for machines which may have been discontinued from use for temporary periods of time not longer than 120 calendar days. If the order is not confirmed by the Contractor as prescribed by this paragraph, the order shall be considered to be confirmed by the Contractor.

b. The Contractor shall honor orders for maintenance for the duration of the contract period or a lessor period of time, for the equipment shown in the pricelist. Maintenance service shall commence on a mutually agreed upon date, which will be written into the maintenance order. Maintenance orders shall not be made effective before the expiration of any applicable maintenance and parts guarantee/warranty period associated with the purchase of equipment. Orders for maintenance service shall not extend beyond the end of the contract period.

c. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice, or shorter notice when agreed to by the Contractor; such notice to become effective thirty (30) calendar days from the date on the notification. However, the ordering activity may extend the original discontinuance date upon written notice to the Contractor, provided that such notice is furnished at least ten (10) calendar days prior to the original discontinuance date.

d. Annual Funding. When annually appropriated funds are cited on a maintenance order, the period of maintenance shall automatically expire on September 30th of the contract period, or at the end of the contract period, whichever occurs first. Renewal of a maintenance order citing the new appropriation shall be required, if maintenance is to continue during any remainder of the contract period.

e. Cross-year Funding Within Contract Period. Where an ordering activity's specific appropriation authority provides for funds in excess of a 12 month, fiscal year period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

f. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of maintenance service, if maintenance is to be terminated at that time. Orders for continued maintenance will be required if maintenance is to be continued during the subsequent period.

NetApp:

Maintenance services on NetApp products shall be made available by Contractor to the ordering activity subject to the additional terms and conditions outlined in NetApp’s standard commercial terms and conditions for Support Services, provided in “NetApp Support Offering Standard Terms and Conditions – North America” available at http://www.netapp.com/us/how-to-buy/stc.html.

Blue Coat: Maintenance is subject to the purchase of support pursuant to Blue Coat’s standard terms and conditions for support services under a support services agreement.

3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS

a. Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering repair service and/or repair parts/spare parts under this contract. Orders for repair service shall not extend beyond the end of the contract period.

b. When repair service is ordered, only one chargeable repairman shall be dispatched to perform repair service, unless the ordering activity agrees, in advance, that additional repair personnel are required to effect repairs.

4. LOSS OR DAMAGE

When the Contractor removes equipment to his establishment for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

5. SCOPE

a. The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.

b. Equipment placed under maintenance service shall be in good operating condition.

(1) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

(2) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor's guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

(3) If the equipment was not under the Contractor's responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of Special Item Number 132-12 (or outside the scope of this contract).

6. RESPONSIBILITIES OF THE ORDERING ACTIVITY

a. Ordering activity personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order, unless agreed to by the Contractor.

b. Subject to security regulations, the ordering activity shall permit access to the equipment which is to be maintained or repaired.

7. RESPONSIBILITIES OF THE CONTRACTOR

For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

NetApp:

Response and restore time for repair purchased by an Ordering Activity for equipment not covered under a maintenance contract or warranty shall be subject to negotiation between the Ordering Activity and Contractor.

8. MAINTENANCE RATE PROVISIONS

a. The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity.

b. REGULAR HOURS

The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine (9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location.

c. AFTER HOURS

Should the ordering activity require that maintenance be performed outside of Regular Hours, charges for such maintenance, if any, will be specified in the pricelist. Periods of less than one hour will be prorated to the nearest quarter hour.

d. TRAVEL AND TRANSPORTATION

If any charge is to apply, over and above the regular maintenance rates, because of the distance between the ordering activity location and the Contractor's service area, the charge will be: None

9. REPAIR PARTS/SPARE PARTS RATE PROVISIONS

All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer.

NetApp:

Repair services shall be made available by Contractor to the ordering activity subject to NetApp’s standard commercial terms and conditions for Support Services, provided in “NetApp Support Offering Standard Terms and Conditions – North America” available at http://www.netapp.com/us/how-to-buy/stc.html.

10. INVOICES AND PAYMENTS

a. Maintenance Service

(1) Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324).

PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

(2) Payment for maintenance service of less than one month's duration shall be prorated at 1/30th of the monthly rate for each calendar day.

b. Repair Service and Repair Parts/Spare Parts

Invoices for repair service and parts shall be submitted by the Contractor as soon as possible after completion of work. Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used. Invoices shall be submitted separately to each ordering activity office ordering services under the contract. The cost of repair parts shall be shown as a separate item on the invoice.

NetApp Maintenance Pricing

NetApp offers a wide variety of maintenance plans. NetApp’s maintenance offerings are frequently referred to as “SupportEdge” offerings. Maintenance may be purchased for hardware (HW), software (SW), installation, and/or non-returnable disk (NRD). The pricing table below represents all possible maintenance combinations. There are more than 30 maintenance offerings to meet any customer’s requirements.

Hardware maintenance is available with either parts delivery to the customer’s location, or on-site parts with technician service at the customer’s location. Subject to availability, parts delivery is offered as either 4 hours 7x24x365 or Next Business Day (NBD). Subject to availability, on-site service is offered with either 2 hour 24x7x365, 4 hour 24x7x365, or Next Business Day service.

Software maintenance allows customers to obtain patches, upgrades, and new releases of software at no additional cost during the maintenance period.

NetApp offers a Non-Returnable Disk (NRD) maintenance plan. NRD may be purchased in conjunction with any maintenance offering, or as a stand-alone supplement to NetApp’s standard warranty. When NRD is purchased, NetApp will replace a failed disk without requiring the customer to return the failed disk to NetApp.

With the purchase of installation, NetApp will install and connect the equipment purchased to the customer’s network and ensure all the ordered software is enabled. This is a one-time charge.

All maintenance pricing is directly calculated based upon the list price of the equipment that is being covered using the percentages shown in the table below. The maintenance pricing will change as the equipment configuration changes, or the maintenance plan is changed.

The pricing shown in the table below is the percentage charged for 12 months of each service, with the exception of installation which is a one-time charge. Many services use more than one percentage to arrive at the maintenance price. For example, when a service includes HW, SW, and installation, the HW percentage will be applied to the applicable HW components of the quote, the SW percentage will be applied to the relevant SW components, etc.

Installation charges are calculated on the hardware list price. NRD charges are calculated on the disk drive list price. The NetApp HW calculations do not include any cost for “minor” components such as power cords, cables, or equipment cabinets.

NetApp’s maintenance may be purchased in monthly increments, and the annual percentages shown in the table below will be prorated according to the number of months being purchased.

Network Appliance, Inc. Hardware Maintenance, Software Maintenance, and Installation Pricing

Part Number Description Datafort

Lifetime

Key Mgmt.

Small Capacity Systems Pricing -

Note 1, 2, 3, 4, 5

Medium/Large Capacity Systems

Pricing - Note 1, 2, 3, 4, 5

CS-A2-4D SupportEdge Standard w/ 4hr Parts Del Note 56 Note 6 Note 6

CS-A2-4R SupportEdge Standard Replace 4hr Note 57 Note 7 Note 7

CS-A2-INST-4D SupportEdge Standard w/ Inst 4hrPartsDel Note 58 Note 8 Note 9

CS-A2-INST-4R SupportEdge Standard Replace 4hr,Install Note 59 Note 10 Note 11

CS-A2-INST-NBR SupportEdge Standard Replace NBD,Install Note 60 Note 12 Note 13

CS-A2-NBR SupportEdge Standard Replace NBD Note 61 Note 14 Note 14

CS-EXTENDED-WTY Extended Warranty Services 3% 3.0% 3.0%

CS-EXTENDED-WTY-RENEWAL HW Support,Ext.Warranty,NBD Delivery,Renewal

6% 6.0% 6.0%

CS-N-INST NetApp Initial Installation Note 84 Note 85 Note 86

CS-N-INST-SSP NetApp Installation and SW Subscription Plan Note 74 Note 39 Note 40

CS-NRD-FEE Non Returnable Disk Fee N/A 2.0% 2.0%

CS-N-SSP NetApp SW Subscription Plan Note 87 Note 87 Note 87

CS-N-SSP-NBD NetApp NBD Parts Delivery and SW Subscription Note 54 Note 54 Note 54

CS-O-2HR SupportEdge Premium 7x24 2hr Onsite Note 62 Note 15 Note 16

CS-O-4HR SupportEdge Premium 7x24 4hr Onsite Note 63 Note 17 Note 18

CS-O-NBD SupportEdge Premium Next Bus Day Onsite Note 64 Note 19 Note 20

CS-O2-NOINSTALL-2HR SupportEdge Premium 2hr Onsite, w/o Install Note 88 Note 89 Note 89

CS-O2-NOINSTALL-4HR SupportEdge Premium 4hr Onsite, w/o Install Note 90 Note 91 Note 91

CS-O2-NOINSTALL-NBD SupportEdge Premium NBD Onsite, w/o Install Note 92 Note 93 Note 93

CS-R-NRD-FEE Non Returnable Disk Fee,Renewal N/A 2.0% 2.0%

CS-S-2R 2hr Parts Replace HW Support Note 94 Note 95 Note 95

CS-S-2R-INST 2hr Parts Replace and Installation Note 65 Note 21 Note 22

CS-S-4D 4hr Parts Delivery HW Support Note 96 Note 97 Note 97

CS-S-4D-INST 4hr Parts Delivery and Installation Note 66 Note 23 Note 24

CS-S-4R 4hr Parts Replace HW Support Note 98 Note 99 Note 99

CS-S-4R-INST 4hr Parts Replace and Installation Note 67 Note 25 Note 26

CS-SEC-2D SE Secure,7x24,2hr Parts Delivery Note 68 Note 27 Note 28

CS-SEC-2HR SupportEdge Secure 7x24 2hr Onsite Note 69 Note 29 Note 30

CS-SEC-4D SE Secure,7x24,4hr Parts Delivery Note 70 Note 31 Note 32

CS-SEC-4HR SupportEdge Secure 7x24 4hr Onsite Note 71 Note 33 Note 34

CS-SEC-NBD SupportEdge Secure Next Bus Day Onsite Note 72 Note 35 Note 36

CS-SEC-NBDD SE Secure,Next Bus Day Parts Delivery Note 73 Note 37 Note 38

CS-S-INST SupportEdge Initial Installation Note 84 Note 85 Note 86

CS-S-INST-SSP Installation and SW Subscription Plan Note 74 Note 39 Note 40

CS-S-INST-SSP-2R 2hr Parts Replace Install and SW Subs Note 75 Note 41 Note 42

CS-S-INST-SSP-4D 4hr Parts Delivery Install and SW Subs Note 76 Note 43 Note 44

CS-S-INST-SSP-4R 4hr Parts Replace Install and SW Subs Note 77 Note 45 Note 46

CS-S-INST-SSP-NBR NBD Parts Replace Install and SW Subs Note 78 Note 47 Note 48

CS-S-NBR NBD Parts Replace HW Support Note

Note 101 Note 101

CS-S-NBR-INST NBD Parts Replace and Installation Note 79 Note 49 Note 50

CS-S-SSP SW Subscription Plan 12% 12.0% 12.0%

CS-S-SSP-2R 2hr Parts Replace and SW Subscription Note 80 Note 51 Note 51

CS-S-SSP-4D 4hr Parts Delivery and SW Subscription Note 81 Note 52 Note 52

CS-S-SSP-4R 4hr Parts Replace and SW Subscription Note 82 Note 53 Note 53

CS-S-SSP-NBD NBD Parts Delivery and SW Subscription Note 54 Note 54 Note 54

CS-S-SSP-NBR NBD Parts Replace and SW Subscription Note 83 Note 55 Note 55

POS (Point-of-Sale) indicates the maint. is purchased with the equipment.

NOTES:

1. All maintenance percentages are annual, except installation, which is each.

Maintenance can be prorated on a monthly basis based on the annual percentage.

2. HW renewal maintenance after Year 3 is an additional 3% more than the years 4-5 POS percentages shown below.

3. The maintenance percentages are applied to the applicable portions of each unique configuration.

4. Maintenance pricing is directly related to the level(s) of service selected (e.g. 4 Hour vs next Business Day), the number of months purchased, and the specific hardware/software being covered.

5. The maximum percentage is shown for upgrades. The actual percentage is the difference between the current service HW percentage and the new upgraded hardware service percentage.

6. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, and SW support is 12% per year.

7. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, and SW support is 12% per year.

8. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

9. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

10. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

11. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

12. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

13. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

14. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, and SW support is 12% per year.

15. HW support is 8.66% per year for years 1-3, 11.66% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

16. HW support is 8.66% per year for years 1-3, 11.66% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

17. HW support is 6.25% per year for years 1-3, 9.25% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

18. HW support is 6.25% per year for years 1-3, 9.25% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

19. HW support is 5.58% per year for years 1-3, 8.58% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

20. HW support is 5.58% per year for years 1-3, 8.58% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

21. HW support is 5.78% per year for years 1-3, 8.78% per year for years 4-5 at POS, and installation is 6% one-time.

22. HW support is 5.78% per year for years 1-3, 8.78% per year for years 4-5 at POS, and installation is 3% one-time.

23. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, and installation is 6% one-time.

24. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, and installation is 3% one-time.

25. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, and installation is 6% one-time.

26. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, and installation is 3% one-time.

27. HW support is 5.95% per year for years 1-3, 8.95% per year for years 4-5 at POS, and SW support is 12% per year.

28. HW support is 5.95% per year for years 1-3, 8.95% per year for years 4-5 at POS, and SW support is 12% per year.

29. HW support is 10.63% per year for years 1-3, 13.63% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

30. HW support is 10.63% per year for years 1-3, 13.63% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

31. HW support is 4.25% per year for years 1-3, 7.25% per year for years 4-5 at POS, and SW support is 12% per year.

32. HW support is 4.25% per year for years 1-3, 7.25% per year for years 4-5 at POS, and SW support is 12% per year.

33. HW support is 7.65% per year for years 1-3, 10.65% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

34. HW support is 7.65% per year for years 1-3, 10.65% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time

35. HW support is 6.8% per year for years 1-3, 9.8% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

36. HW support is 6.8% per year for years 1-3, 9.8% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

37. HW support is 3.83% per year for years 1-3, 6.83% per year for years 4-5 at POS, and SW support is 12% per year.

38. HW support is 3.83% per year for years 1-3, 6.83% per year for years 4-5 at POS, and SW support is 12% per year.

39. HW support is 3% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

40. HW support is 3% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

41. HW support is 5.78% per year for years 1-3, 8.78% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

42. HW support is 5.78% per year for years 1-3, 8.78% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

43. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

44. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

45. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

46. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

47. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, SW support is 12% per year, and installation is 6% one-time.

48. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, SW support is 12% per year, and installation is 3% one-time.

49. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, and installation is 6% one-time.

50. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, and installation is 3% one-time.

51. HW support is 5.78% per year for years 1-3, 8.78% per year for years 4-5 at POS, and SW support is 12% per year.

52. HW support is 1.68% per year for years 1-3, 4.68% per year for years 4-5 at POS, and SW support is 12% per year.

53. HW support is 3.36% per year for years 1-3, 6.36% per year for years 4-5 at POS, and SW support is 12% per year.

54. HW support is 3% per year for years 4-5 at POS and SW support is 12% per year.

55. HW support is 2.69% per year for years 1-3, 5.69% per year for years 4-5 at POS, and SW support is 12% per year.

56. HW support is 8% for per year for years 1-3, 11% per year for years 4-5 at POS, and SW support is 12% per year.

57. HW support is 12% per year for years 1-3, 15% per year for years 4-5 at POS, and SW support is 12% per year.

58. HW support is 8% per year for years 1-3, 11% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

59. HW support is 12% per year for years 1-3, 15% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

60. HW support is 10.4% per year for years 1-3, 13.4% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

61. HW support is 10.4% per year for years 1-3, 13.4% per year for years 4-5 at POS, and SW support is 12% per year.

62. HW support is 19.2% per year for years 1-3, 22.2% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

63. HW support is 16.7% per year for years 1-3, 19.7% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

64. HW support is 15% per year for years 1-3, 18% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

65. HW support is 14.4% per year for years 1-3, 17.4% per year for years 4-5 at POS, and installation is 10% one-time.

66. HW support is 8% per year for years 1-3, 11% per year for years 4-5 at POS, and installation is 10% one-time.

67. HW support is 12% per year for years 1-3, 15% per year for years 4-5 at POS, and installation is 10% one-time.

68. HW support is 14% per year for years 1-3, 17% per year for years 4-5 at POS, and SW support is 12% per year.

69. HW support is 23% per year for years 1-3, 26% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

70. HW support is 12% per year for years 1-3, 15% per year for years 4-5 at POS, and SW support is 12% per year.

71. HW support is 20% per year for years 1-3, 23% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

72. HW support is 18% per year for years 1-3, 21% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

73. HW support is 10% per year for years 1-3, 13% per year for years 4-5 at POS, and SW support is 12% per year.

74. HW support is 3% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

75. HW support is 14.4% per year for years 1-3, 17.4% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% per year

76. HW support is 8% per year for years 1-3, 11% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

77. HW support is 12% per year for years 1-3, 15% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

78. HW support is 10.4% per year for years 1-3, 13.4% per year for years 4-5 at POS, SW support is 12% per year, and installation is 10% one-time.

79. HW support is 10.4% per year for years 1-4, 13.4% per year for years 4-5 at POS, and installation is 10% one-time.

80. HW support is 14.4% per year for years 1-3, 17.4% per year for years 4-5 at POS, and SW support is 12% per year.

81. HW support is 8% per year for years 1-3, 11% per year for years 4-5 at POS, and SW support is 12% per year.

82. HW support is 12% per year for years 1-3, 15% per year for years 4-5 at POS, and SW support is 12% per year.

83. HW support is 10.4% per year for years 1-3, 13.4% per year for years 4-5 at POS, and SW support is 12% per year.

84. HW support is 3% per year for years 4-5 at POS and installation is 10% one-time

85. HW support is 3% per year for years 4-5 at POS and installation is 6% one-time.

86. HW support is 3% per year for years 4-5 at POS and installation is 3% one-time.

87. HW support is 3% per year for years 4-5 at POS and SW support is 12% per year.

88. HW support is 19.2% per year for years 1-3, 22.2% per year for years 4-5 at POS, SW support is 12% per year.

89. HW support is 8.66% per year for years 1-3, 11.66% per year for years 4-5 at POS, SW support is 12% per year.

90. HW support is 16.7% per year for years 1-3, 19.7% per year for years 4-5 at POS, SW support is 12% per year.

91. HW support is 6.25% per year for years 1-3, 9.25% per year for years 4-5 at POS, SW support is 12% per year.

92. HW support is 15% per year for years 1-3, 18% per year for years 4-5 at POS, SW support is 12% per year.

93. HW support is 5.58% per year for years 1-3, 8.58% per year for years 4-5 at POS, SW support is 12% per year.

94. HW support is 14.4% per year for years 1-3 and 17.4% per year for years 4-5 at

POS.

95. HW support is 5.78% per year for years 1-3 and 8.78% per year for years 4-5 at

96. HW support is 8% per year for years 1-3 and 11% per year for years 4-5 at POS.

97. HW support is 1.68% per year for Years 1-3 and 4.68% per year for years 4-5 at POS.

98. HW support 12% per year for years 1-3 and 15% per year for years 4-5 at POS.

99. HW support is 3.36% per year for years 1-3 and 6.36% per year for years 4-5 at

100. HW support is 10.4% for years 1-3 and 13.4% for years 4-5 at POS.

101. HW Support is 2.69% for years 1-3 and 5.69% for years 4-5 at POS.

Part Number Description Datafort

Lifetime Key

Mgmt.

Small Capacity Systems Pricing -

Note 1, 2, 3, 4, 5

Medium/Large Capacity Systems

Pricing - Note 1, 2, 3, 4, 5

CS-UPL-A2-4D Upgrade to SupportEdge Standard 4hr Parts Del 8.00% 1.68% 1.68%

CS-UPL-A2-4R Uplift to Standard Replace 4hr 12.00% 3.36% 3.36%

CS-UPL-A2-NBDR Uplift to Standard Replace Next Bus Day 10.40% 2.69% 2.69%

CS-UPL-O2-2HR Upgrade to SupportEdge Premium 2hr 19.20% 8.66% 8.66%

CS-UPL-O2-4HR Upgrade to SupportEdge Premium 4hr 16.70% 6.25% 6.25%

CS-UPL-O2-NBD Upgrade to SupportEdge Premium NBD 15.00% 5.58% 5.58%

CS-UPL-S-2R Upgrade to 2hr Parts Replace 14.40% 5.78% 5.78%

CS-UPL-S-4D Upgrade to 4hr Parts Delivery 8.00% 1.68% 1.68%

CS-UPL-S-4R Upgrade to 4hr Parts Replace 12.00% 3.36% 3.36%

CS-UPL-SEC-2D Upgrade to SupportEdge Secure 2hr Delivery 14.00% 5.95% 5.95%

CS-UPL-SEC-2HR Upgrade to SupportEdge Secure 2hr Onsite 23.00% 10.63% 10.63%

CS-UPL-SEC-4D Upgrade to SupportEdge Secure 4hr Delivery 12.00% 4.25% 4.25%

CS-UPL-SEC-4HR Upgrade to SupportEdge Secure 4hr Onsite 20.00% 7.65% 7.65%

CS-UPL-SEC-NBD Upgrade to SupportEdge Secure NBD Onsite 18.00% 6.80% 6.80%

CS-UPL-SEC-NBDD Upgrade to SupportEdge Secure NBD Delivery 10.00% 3.83% 3.83%

CS-UPL-S-NBR Upgrade to NBD Parts Replace 10.40% 2.69% 2.69%

EMC Maintenance Pricing

Discount Class

Product Categories HW maintenance renewal - GSA

HARDWARE CORE

Class A Hardware Enterprise (Symmetrix) 4%

Class B Hardware Mid-Tier (CLARiiON, Celerra, Centera) 4%

Class C Hardware Connectrix 4%

Class UM-H Hardware Unified Mid Tier (VNX) 4%

Class UM Hardware Unified Mid Tier (VNX) 4%

Class UE Hardware Unified entry level (VNX) 4%

Class EN-H VMAX Hardware 4%

Class E 3rd Party 4%

Class CL-e VMAX Cloud Edition 4%

XT XIO 4%

Class J Sever Flash AX/NX, Insignia 4%

Class K Select 4%

Class VPLEX VPLEX HW,SW, Maintenance 4%

Class IS Isilon 4%

SOFTWARE CORE

Class D1 Software Enterprise Platform n/a

Class D2 Software Mid Tier Platform n/a

Class D3 Software Multi-Platform/Open n/a

Class UM-S Software Unified Mid Tier (VNX) n/a

Class UM Software Unified Mid Tier (VNX) n/a

Class UE Software Unified entry level (VNX) n/a

Class EN-S VMAX Software n/a

Class V Vipr n/a

BRS

Class PH Hardware Data Domain High End 21%

Class PM Hardware Data Domain Mid Range 21%

Class PE Hardware Data Domain Entry Level 21%

Class DH Software BRS SW High End n/a

Class DM Software BRS SW Mid Range n/a

Class DE Software BRS SW Entry Level n/a

Maintenance

Class H Core SW Maintenance n/a

Class H-U Unified Mid Tier (VNX) SW Maintenance n/a

Class H-UE Unified entry level (VNX) SW Maintenance n/a

Class UM Support Unified Mid Tier (VNX) n/a

EN-SM VMAX Software Maintenance n/a

G Core HW Maintenance n/a

G-U Unified Mid Tier (VNX) HW Maintenance n/a