IT-70 - Terathink Corporation - GS35F0276S

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

CONTRACT NUMBER: GS‐35F‐0276S

CONTRACT PERIOD: 03/06/16 through 03/05/21 Effective as of Modification PO‐0029, dated 08/07/20

Multiple Award Schedule – Category F – Information Technology

CONTRACTOR: TeraThink Corporation

11710 Plaza America Drive, Suite 450

Reston, VA 20190

Fax:(888) 947‐4471

Web: terathink.com

CONTRACT ADMINSTRATOR: Katrina Santo Domingo

Contracts Manager

Tel: (703) 930‐0463 ksantodomingo@terathink.com

BUSINESS SIZE: Other‐than Small Business

On‐line access to contract ordering information, terms and conditions, up‐to‐date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu‐driven database system. The INTERNET address GSA Advantage!® is:

GSAAdvantage.gov.

For more information on ordering from this Federal Supply Schedule contract, please visit: www.gsa.gov/schedules

Customer Information

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs):

SIN Recovery SIN Description

54151HEAL 54151HEALRC Health Information Technology Services

54151S 54151SRC Information Technology Professional Services

OLM OLMRC Order‐Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH AWARDED SIN: See Appendix A

1c. HOURLY RATES (Services only): See Appendix A

2. MAXIMUM ORDER THRESHOLD: $500,000

3. MINIMUM ORDER THRESHOLD: $100.00

4. GEOGRAPHIC COVERAGE: 50 States, DC, Puerto Rico, and U.S. Territories

5. POINT(S) OF PRODUCTION: Reston, Virginia

6. DISCOUNT FROM BEST MARKET RATE: GSA Net Prices can be found below.

Negotiated discounts have been applied and the Industrial Funding Fee has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: Net 30

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.a Government Purchase Cards will be accepted at or below the micro‐purchase threshold.

9.b Government Purchase Cards will NOT be accepted above the micro‐purchase threshold.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: 30 Days ARO

11b. EXPEDITED DELIVERY: Contact Contractor if Available

11c. OVERNIGHT AND 2‐DAY DELIVERY: Contact Contractor if Available

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery.

Customers are encouraged to contact the Contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: N/A

13a. ORDERING ADDRESS: Same as contractor

13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase

Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405‐3.

14. PAYMENT ADDRESS: Same as contractor

15. WARRANTY PROVISION: None

16. EXPORT PACKING CHARGES: None

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: None

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): Not Applicable

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Not Applicable

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS

FROM LIST PRICES (IF AVAILABLE): Not Applicable

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): Not Applicable

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Not Applicable

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): Not Applicable

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

24b. SECTION 508 COMPLIANCE FOR ELECTRONIC AND INFORMATION TECHNOLOGY (EIT): Compliant.

The EIT standards can be found at: www.Section508.gov/.

25. DUNS NUMBER: 114921872

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE:

Contractor has an active registration in the System for Award Management (SAM) database.

Appendix A – Price List

*IFF INCLUDED

54151S - IT Professional Services 54151HEAL - Health IT Professional Services Administrative Assistant $48.09 Administrative $51.37 Agile Coach $128.88 Analyst $96.50 Analyst I $67.90 Business Analyst $87.94 Analyst II $96.08 Consultant $106.85 Business Analyst I $105.60 ERP Specialist $200.48 Business Analyst II $123.88 Junior Analyst $73.73 Business Integration Director $209.93 Manager $159.42 Business Integration Partner $240.80 Program Manager $170.13 Change Management Specialist $139.53 Senior Consultant $122.17 Consultant I $98.74 Senior System Analyst $141.56 Consultant II $107.52 System Analyst $133.57 Database Administrator $145.77 Technical Writer $64.16 DevOps / Cloud Engineer $111.13

ERP Specialist $176.52

Information Technology Specialist $97.15

Junior Engineer $84.39

Principal Consultant I $138.10

Principal Consultant II $139.83

Principal IT Specialist $140.12

Principle Engineer / Analyst $123.13

Program Director $186.82

Program Manager $176.45

Project Manager $157.10

Scrum Master $111.13

Senior Consultant I $109.44

Senior Consultant II $140.97

Senior Manager $168.00

Software Engineer II $101.99

Software Engineer III $120.66

Software Engineer IV $140.52

Subject Matter Expert $195.32

Subject Matter Expert II $209.00

Systems Analyst $111.13

Technical Lead $144.06

Test Engineer II $88.15

Test Engineer III $111.13

Test Engineer IV $130.01

UI/UX Analyst $111.13

The Service Contract Labor Standards is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and

29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and/or when the contractor adds SCLS labor categories/employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category tittles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

Appendix B – Labor Category Descriptions

54151S Labor Category Descriptions

Administrative Assistant Education: High School Diploma required.

Experience: Minimum of zero years’ experience Daily job duties: Assists in collecting and organizing information required for preparation of analyses, studies, guides, reports, training materials, or any other customer deliverables and documents. Edits and formats documents to ensure readability and conformance with applicable standards.

Drafts text based on source material or input from professional staff. Provides administrative support as needed.

Agile Coach Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of Minimum of eight years’ experience Daily job duties: Acts as an advisor to teams, projects or programs, responsible for assessing, planning, and driving the Agile approach, principles and practices to create high performing teams and organizations. Can facilitate Scaled Agile and Agile ceremonies to set examples or scale. Demonstrates agile engineering best practices and conducts agile assessments to create baselines and future agile enablement roadmaps. Potential agile certifications include: CSM, SPC, SA, PMI‐ACP, etc.

Analyst I Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of zero years’ experience Daily job duties: Serves as an analytical and technical resource on engagement team by helping to formulate and define systems scope and objectives through research and fact‐finding combined with a basic understanding of business systems, industry requirements, and technology implications. Analyzes and documents data, conducts extensive research, and integrates technical solutions. Performs financial and data modeling, evaluates current processes, and prepares appropriate documentation for client. Supports project team in various capacities, develops quality work products and deliverables. Provides administrative support as needed.

Analyst II Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of zero years’ experience Daily job duties: Designs architecture to include hardware, software, and communications to support the requirements.

Ensures system compatibility and compliance with standards as they apply to the specification of information technology solutions. Performs analysis of system requirements and develops design alternatives to satisfy those requirements. Supports optimization and process improvement efforts through technical experience. Performs analysis and evaluation of alternatives and assessment of risks and costs. Assists with the development, test and production databases to support IT application solutions. Assists with the approval and creation of relational models to support logical / physical database design. Responsible for database maintenance, operations and administration, and database performance tuning and enhancement.

Business Analyst I Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of two years’ experience Daily job duties: Assumes responsibility for analyzing and documenting data, conducting extensive research, and integrating technical solutions. Participates in formal and informal reviews at pre‐ determined points throughout the project life cycle. Performs financial and data modeling, evaluates current processes, and prepares appropriate documentation for client. Maintains accountability for process deliverables and business presentations to client.

Supports program management, process documentation, business process, and IT modeling. Develops and executes unit test scripts and supports other quality control activities. Implements consulting and technology tools to satisfy project requirements by performing benchmark analyses, financial, and statistical modeling, and interviewing clients. Applies change management initiatives, reengineering business processes to support technology, and identifying strategic synergies within project scope.

Business Analyst II Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of four years’ experience Daily job duties: Assumes responsibility for analyzing and documenting data, conducting extensive research, and integrating technical solutions. Facilitates participation of the client’s functional specialists. Acts as functional lead for requirements definition to an IT systems development project. Maintains accountability for process deliverables and business presentations to client. Experience gathering functional requirements and translating business needs into technical requirements. Experience in analyzing and defining requirements to ensure they are complete, accurate, unambiguous, and feasible. Supports program management, process documentation, business process, and IT modeling.

Participates in business case development by identifying functional impact of alternative solutions. Implements consulting and technology tools to satisfy project requirements by performing benchmark analyses, financial, and statistical modeling, and interviewing clients.

Business Integration Director Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 10 years’ experience Daily job duties: Manages overall project activities and is the primary point of contact with client executives. Assumes responsibility for overall project delivery and oversight of key technical enablers on projects and identification of needs for new tools. Assumes regular interaction and communications with the Government Contracting Officer (CO) and delegated government representatives. Maintains responsibility for managing technical solutions, delegating appropriate resources, and helping to ensure quality assurance principles are met across projects and deliverables.

Coordinates the activities of one or more projects, the resources assigned to the projects, and the inherent interdependencies between the projects. Works with the Program/Project Manager to ensure client satisfaction and delivery of intended outcomes: on time and in budget.

Business Integration Partner Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 10 years’ experience Daily job duties: Provides management and technical review, industry insight, issue resolution, and overall quality assurance. Serves in an advisory capacity, providing members of the project team and the client organization a level of quality review to help ensure projects remain on schedule and within budget. Works with the Project Director and senior client staff to identify potential technical and overall project problem areas and designs a strategy for addressing them.

Change Management Specialist

Experience: Minimum of five years’ experience Daily job duties: Guides development of business process improvement and reengineering strategies and activities and leads organizational change and development efforts. Coordinates work with technology teams to help ensure people and process goals are aligned with technical requirements. Maps and redesigns key business processes affected by technology changes. Facilitates work and communication between client and consulting staff and executives.

Consultant I Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 1.5 years’ experience Daily job duties: Contributes to work plan development and participates in reaching engagement milestones. Provides design, documentation, and implementation of government information technology solutions. Applies data modeling, process modeling, and software design techniques to non‐ complex areas. Participates in all phases of system implementation and employment including analysis, design, development, integration, testing, and deployment.

Conducts analysis of appropriate consulting tools to satisfy program requirements and creates project deliverables.

Establishes information and systems engineering requirements through analysis in the development of large‐scale information technology systems. Formulates basic diagnoses through financial or statistical modeling, assesses appropriate alternatives, and offers conclusions to PM.

Consultant II Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of three years’ experience Daily job duties: Contributes to work plan development and participates in reaching engagement milestones. Develops and supports client/server and web‐based software systems, codes and maintains business applications, programs in business languages, analyzes and troubleshoots software; participates in formal and informal reviews at pre‐determined points throughout the project life cycle. Develops and executes unit test scripts and supports other quality control activities. Applies data modeling, process modeling, and software design techniques to non‐ complex areas. Conducts analysis of appropriate consulting tools to satisfy program requirements and creates project deliverables. Formulates basic diagnoses through financial or statistical modeling, assesses appropriate alternatives, and offers conclusions to

PM.

Database Administrator Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of five years’ experience Daily job duties: Designs and develops databases to specific client and environment requirements. Responsible for database support, maintenance, upgrades, and patch installation. Can perform database migrations, including data imports, export, and loads, and responsible for data and database integrity. Identifies database performance concerns and adjusts/tunes the database.

DevOps / Cloud Engineer Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of three years’ experience Daily job duties: Design, build and maintain the CI/CD infrastructure, processes and tools. Has experience with configuration management, deployment tools, cloud platforms, CI/CD pipelines, and scripting. Works with development team to design CI best practices, deploy applications and automate operations and processes. Supports troubleshooting and resolving issues across environments. Maintains technical competency in domain and with new tools and technologies.

ERP Specialist

Experience: Minimum of five years’ experience Daily job duties: Leads a team in performing gap analysis, developing functional and technical design and configuration specifications, and developing and executing detailed implementation plans. Responsible for detailed design of complex enterprise IT solutions involving multiple COTS/GOTS applications, processing platforms, and legacy systems.

Responsible for team and project management, scoping and planning for phased implementations, conducting gap analyses, developing functional design and configuration specifications, technology integration and delivering implementations to meet those specifications. Provides support to project and client management in planning and coordinating activities across an entire ERP implementation.

Information Technology Specialist Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of six years’ experience Daily job duties: Provides technical expertise, support and management in information technologies including, but not limited to content management, data warehousing, portal development, data mining, enterprise architecture, physical security engineering, information assurance, and fraud detection. Researches and proposes solutions to meet customer requirements based on lessons learned and prior experience with similar technical environments. Understand the impact of proposed solutions and demonstrates how those solutions address customer problems.

Junior Engineer Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 1.5 years’ experience Daily job duties: Assists in collecting and organizing information required for preparation of analyses, studies, guides, reports, training materials, or any other customer deliverables and documents. Edits and formats documents to ensure readability and conformance with applicable standards.

Drafts text based on source material or input from professional staff. Supports the Project Manager in coordinating development activities. Functional service delivery roles may include Test Manager, Training Instructor, Technical Writer, Graphics Designer.

Principal Consultant I Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of five years’ experience Daily job duties: Demonstrates full technical knowledge of all phases of applications systems analysis and programming.

Duties include instructing, directing, and checking the work of other systems analysis and programming personnel.

Provides guidance and direction to junior team members. Performs and oversees rigorous peer reviews and testing on applicable work products to meet specifications/requirements of quality review process. Identifies and articulates requirements and requirement gaps/defects early in project lifecycle. Develops and executes change management strategies and manages all change activities. Utilizes industry best‐practices and methodologies. Effectively works with clients and end users.

Engages in work plan management by establishing and tracking assignments for individuals and small teams in a multiworkforce environment. Understands project cost, schedule, and quality measures by using methodologies and tools.

Develops and maintains change management artifacts and communication strategies to support customers at varying skill levels and positions. Proactively raises issues and risks and proposes appropriate resolutions.

Principal Consultant II

Experience: Minimum of six years’ experience Daily job duties: Establishes and maintains the project schedule. Instructs, directs, and monitors the work of other project staff. Assumes responsibility for all project deliverables and the identification of risk and issue resolution including the technical solution. Conducts analysis of work plan completeness, prepares status reports, and supports quality control practices. Performs analyses of fundamental client issues, assesses appropriate alternatives, and recommends solutions. Communicates client expectations to project team and escalates appropriate issues to senior level project staff. Performs and oversees rigorous peer reviews on applicable work products to meet specifications/requirements of the quality review process. May assume regular interaction and communication with the Government Contracting Officer (CO) and/or delegated government representatives. Assigns appropriate resources to tasks and oversees a quality assurance process to ensure deliverable standards are met. May be responsible for daily operation of overall engagement management, including measuring and monitoring project schedule, work plan, project cost, and overall delivery.

Principal IT Specialist Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 10 years’ experience Daily job duties: Provides technical expertise, support and management in information technologies including, but not limited to content management, data warehousing, portal development, data mining, enterprise architecture, physical security engineering, information assurance, and fraud detection. Researches and proposes solutions to meet customer requirements based on lessons learned and prior experience with similar technical environments. Understand the impact of proposed solutions and demonstrates how those solutions address customer

Principle Engineer / Analyst Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of eight years’ experience Daily job duties: Establishes information and systems engineering requirements through analysis in the development of large‐scale information technology systems. Provides design, documentation and implementation of government information technology solutions. Designs architecture to include hardware, software, and communications to support the requirements. Participates in all phases of system implementation including analysis, design, development, integration, testing, and deployment. Ensures system compatibility and compliance with standards as they apply to the specification of information technology solutions. Performs analysis of system requirements and develops design alternatives to satisfy those requirements. Provides technical leadership in developing solutions and engineering studies.

Supports optimization and process improvement efforts through technical expertise. Performs analysis and evaluation of alternatives and assessment of risks and costs.

Oversees the development and management of complex RDBMS solutions. Designs development, test and production databases to support IT application solutions. Approves and creates relational models to support logical / physical database design. Oversees management of complex relational database solutions. Responsible for database maintenance, operation, administration, and database performance tuning and enhancement.

Program Director

Experience: Minimum of 12 years’ experience Daily job duties: The Program Manager serves as the authorized interface to the governments Contracting Officer’s Representative (COR), Contracting Officer’s Technical Representative (COTR), other government management personnel, and customer representatives. The Program Manager is responsible for defining and enforcing work standards, assigning schedules, and communicating TeraThink policy and procedures to the IT implementation team.

Responsible for overall contract performance. Manages services delivered across multiple engagements as it relates to TeraThink’s business units focused on providing IT services. Coordinates all aspects of the contract support activities.

Provides program level communication to the various levels in the government. Formulates and reviews project feasibility, monitors progress, determines costs, and ensures standards are adhered to.

Assigns, schedules, and reviews work of subordinate project managers including subcontractors. Manages expectations of government representatives. The Program Manager will be an employee of TeraThink Corporation.

Program Manager Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of eight years’ experience Daily job duties: Responsible for coordination of the master project plan and on‐time delivery of key deliverables.

Ensures effective support of each unit and supporting sufficient resources to them so all dependencies are met. Serves as the client’s engagement manager and assumes responsibility for client communications, especially communicating technical concerns and raising awareness appropriately. May serve as the primary point of contact with the Government Contracting Officer (CO) and delegated government representatives. Maintains responsibility for formulating work standards, creating strategic project objectives, and managing client issues and feedback. Assumes accountability for supervising designated resources and enforcing quality control practices for each project. May be responsible for project reviews and overall contract progress and performance. Oversees all work and takes corrective action as necessary to ensure overall project success. Assumes more responsibility for identifying and obtaining additional revenue opportunities.

Project Manager Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of eight years’ experience Daily job duties: The Project Manager oversees one more IT projects. Serves as the project leader, assembles project teams, assigns individual responsibilities, develops and administers project schedules. Responsible for determining and acquiring resources as required by the IT project. Must be familiar with project scope, IT solution being integrated, and the requirements of the project. Serves as point of contact between subordinate team members requesting party.

Responsible for all communication of project status to requesting party.

Scrum Master Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of five years’ experience Daily job duties: Facilitates or guides an agile team on how to use and apply Agile concepts, values, principles and practices, all focusing on enabling team effectiveness. The Scrum Master leads discussions and decision making, removes obstacles for the team, and facilitates all agile ceremonies. Could have Certified Scrum Master (CSM) or equivalent certification.

Senior Consultant I

Experience: Minimum of three years’ experience Daily job duties: Serves as a mid‐level IT correspondent within an engagement team. Assumes responsibility for contributing to work plan development, reaching engagement milestones, and often able to work independently to support program objectives. Conducts analyses of appropriate consulting tools to satisfy program requirements and creates project deliverables.

Demonstrates proper use of the key components of a methodology/toolkit and applies to current assignment. Performs and oversees rigorous peer reviews on applicable work products to meet specifications/requirements of the quality review process. Responsible for directing and monitoring the work of team members Documents current and to‐be business processes by effectively working closely with client. Engages in work plan management by establishing and tracking assignments for individuals and small teams in a multi‐workforce environment. Proactively raises issues and risks and proposes appropriate resolutions.

Senior Consultant II Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of four years’ experience Daily job duties: Supports of program management and familiarity with client issues, assistance with design issues, analysis of important project data, and development of appropriate deliverables. Has full technical knowledge of all phases of applications systems analysis and programming.

Also has duties instructing, directing, and checking the work of other systems analysis and programming personnel.

Responsible for quality assurance review. Identify best practices and develop methodologies for change management and process reengineering. Proficient in the use of vendor tools and helps to ensure projects meet overall program objectives by performing status reports, verifying work plan completeness, and communicating with team members.

Applies data modeling, process modeling, and software design techniques.

Conducts analysis of appropriate consulting tools to satisfy program requirements and creates project deliverables.

Formulates diagnoses through financial or statistical modeling, assesses appropriate alternatives, and offers conclusions to Project Manager. May be responsible for directing and monitoring the work of team members.

Senior Manager Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of seven years’ experience Daily job duties: Serves as a mid‐level analytical correspondent within an engagement team. Maintains responsibility for managing technical solutions, delegating appropriate resources, and helping to ensure quality assurance principles are met across projects and deliverables. Manages overall project activities and is the primary point of contact with client executives. Assumes responsibility for overall project delivery and oversight of key technical enablers on projects and identification of needs for new tools. Assumes regular interaction and communications with the Government Contracting Officer (CO) and delegated government representatives. Increasing responsibility in IT system design and management.

Software Engineer II Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of two years’ experience Daily job duties: Designs, modifies, develops, writes and implements software programming applications in iterative delivery environments. Supports and/or installs software applications/operating systems. Participates in the testing process through unit testing and test reviews. Has knowledge of commonly used concepts, practices, and development approaches. Works under supervision.

Software Engineer III

Experience: Minimum of five years’ experience Daily job duties: Designs, modifies, develops, writes and implements software programming applications in iterative delivery environments. Supports and/or installs software applications/operating systems. Participates in the testing process through unit testing and test reviews. Has knowledge of commonly used concepts, practices, and development approaches.

Software Engineer IV Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of eight years’ experience Daily job duties: Designs, modifies, develops, writes and implements software programming applications in iterative delivery environments. Leads or supports and/or installs software applications/operating systems. Collaborates with team members. Participates in the testing process through unit testing and test reviews. Has deep knowledge of concepts, practices, and development approaches for modern software development and DevOps.

Subject Matter Expert Education: Master’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 12 years’ experience Daily job duties: SMEs provide technical and functional expertise as it relates to IT projects. SMEs review comprehensive functional or technical documentation related to the scope of the project. SMEs provide oversight and direction based on detailed knowledge of the functional and technical area that assists with the project’s success.

Subject Matter Expert II Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of 13 years’ experience Daily job duties: Maintains responsibility for formulating work standards, creating strategic project objectives, and managing client issues and feedback. Provides hands‐on technical and functional expertise as it relates to projects.

Demonstrates in‐depth functional or technical expertise and a thorough understanding of the practical application of relevant best practices and industry accepted methodologies. Provides clear guidance to project team through excellent verbal and written communication skills. Reviews comprehensive functional or technical documentation related to the scope of the project. Serves in an advisory capacity, providing members of the project team and the client organization with significant industry knowledge. Provide oversight and direction based on detailed knowledge of the functional and technical area that assists with the project’s success.

Systems Analyst Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of five years’ experience Daily job duties: Reviews, analyzes, and evaluates business and technology systems, processes and user needs.

Documents requirements/user stories/API specs/UI Designs and defines scope and objectives to meet business strategies and goals. Can create user stories, system design, technical and functional application specifications to support team delivery. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Technical Lead Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of ten years’ experience Daily job duties: Responsible for technical direction and delivery of application or system requirements from a given project, and integration with technical delivery / DeOps approaches. Assists development team members in technical requirements, solution creation and implementation, and technical tradeoff analysis. Possesses senior or SME level knowledge of application development approaches and standards. Ensures system quality, design and development standards are upheld. Stays current with new technology and identifies continuous improvement actions for team.

Interfaces with client and application delivery team.

Test Engineer II

Experience: Minimum of three years’ experience Daily job duties: Create test plans and scripts and execute tests to validate system functionality and customer requirements. Produce evidence or automation results of effective testing. Identify, validate and re‐test system defects with team. May perform test automation development.

Test Engineer III Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of five years’ experience Daily job duties: Design and execute complex test plans, development and delivery for a project or application based upon requirements and available technologies. Create and execute tests within delivery timeframes. Create and provide recommendations on defect resolution and priority. May perform test automation development.

Test Engineer IV Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of eight years’ experience Daily job duties: Work directly with the client to understand business and technical requirements and convert them into test scenarios and scripts (automation or manual). Develop test strategy, framework and test plan for a project or application. Responsible for ensuring that all requirements have test coverage and are validated. Could recommend or lead implementation of test automation strategies and technologies to best meet client and environment requirements.

Understand and embrace test automation concepts, tools and approaches, and DevOps environments.

UI/UX Analyst Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of three years’ experience Daily job duties: Designs, plans, or prototypes design and layout for applications and websites. May meet with clients and system users to assess needs, understand requirements, and conduct user testing of design ideas. Work with development team to implement design patters and ideas. Has knowledge of UI/UX principles and approaches.

132 56 Labor Category Descriptions

Administrative Education: Associate’s Degree or equivalent experience in a related discipline.

Experience: Minimum of two years’ experience Daily job duties: Responsible for providing support services to professional project staff, such as word processing, photocopying, scheduling, administrative reporting, supply ordering and management, and messaging.

Essential Duties and responsibilities include the following:

Assists in collecting and organizing information required for preparation of analyses, studies, guides, reports, training materials, or any other customer deliverables and documents.

Edits and formats documents to ensure readability and conformance with applicable standards Analyzes and documents data, conducts extensive research, and integrates technical solutions.

Supports project team in various capacities, develops quality work products and deliverables.

Provides administrative support to engagements as needed.

Analyst Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of two years’ experience Daily job duties: Performs emerging Health IT benchmark analyses, statistical modeling, and interviewing clients. Applies change management initiatives, reengineers business processes to support technology, and identifies strategic synergies within project scope.

Essential Duties and responsibilities include the following:

Designs architecture to include hardware, software, and communications to support the requirements.

Ensures system compatibility and compliance with standards as they apply to the specification of information technology solutions.

Performs analysis of Health IT system requirements and develops design alternatives to satisfy those requirements.

Supports optimization and process improvement efforts through technical experience.

Performs analysis and evaluation of alternatives and assessment of risks and costs.

Assists with the development, test and production databases to support IT application solutions.

Business Analyst Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of two years’ experience Daily job duties: Serves as a key analytical and technical resource on engagement team by helping to formulate and define health systems scope and objectives through research and fact‐finding combined with a basic understanding of business systems, industry requirements, and technology implications.

Essential Duties and responsibilities include the following:

Assumes responsibility for analyzing and documenting data, conducting extensive research, and integrating technical solutions.

Participates in formal and informal reviews at pre‐determined points throughout the project life cycle.

Performs data modeling, evaluates current processes, and prepares appropriate documentation for client.

Maintains accountability for process deliverables and business presentations to client.

Supports program management, process documentation, business process, and IT modeling.

Develops and executes unit test scripts and supports other quality control activities.

Implements health industry consulting and technology tools to satisfy project requirements by performing emerging Health IT benchmark analyses, statistical modeling, and interviewing clients.

Applies change management initiatives, reengineering business processes to support technology, and identifying strategic synergies within project scope.

Consultant

Experience: Minimum of three years’ experience Daily job duties: Serves as a key health analytical resource on engagement team. Actively engages consulting tools and methodologies to meet project objectives and complete program management activities. Maintains responsibility for quality assurance practices and helping to ensure completion and accuracy of system documentation Essential Duties and responsibilities include the following:

Provides design, documentation, and implementation of government information technology solutions.

Applies data modeling, process modeling, and software design techniques to non‐ complex areas.

Participates in all phases of system implementation and employment including analysis, design, development, integration, testing, and deployment.

Conducts analysis of appropriate consulting tools to satisfy program requirements and creates project deliverables.

Establishes information and systems engineering requirements through analysis in the development of largescale health information technology systems.

Formulates basic diagnoses through financial or statistical modeling, assesses appropriate alternatives, and offers conclusions to Project Manager.

ERP Specialist

Experience: Minimum of 13 years’ experience Daily job duties: Acts as expert and advisor in particular field, assisting in establishing project direction. Champions firm initiatives and leads developments in new business enterprises through functional or technical innovations. Plays a leading role in health IT functional and technical requirements definition, selection, and implementation of packaged enterprise‐wide applications. The ERP Specialist has experience leading technology implementations and may oversee a specific implementation team.

Essential Duties and responsibilities include the following:

Provides support to project and client management in planning and coordinating activities across an entire implementation.

Demonstrates in‐depth health IT functional or technical expertise and a thorough understanding of the practical application of relevant health industry best practices and accepted methodologies.

Provides clear guidance to project team through excellent verbal and written communication skills.

Reviews comprehensive functional or technical documentation related to the scope of the project.

Serves in an advisory capacity, providing members of the project team and the client organization with significant industry knowledge.

Provide oversight and direction based on detailed knowledge of the functional and technical area that assists with the project’s success.

Junior Analyst

Experience: Minimum of one year experience Daily job duties: Implements Health IT consulting and technology tools to support project requirements by performing benchmark analyses, financial and statistical modeling, and interviewing clients.

Essential Duties and responsibilities include the following:

Serves as an analytical and technical resource on engagement team by helping to formulate and define systems scope and objectives through research and fact‐finding combined with a basic understanding of business systems, industry requirements, and technology implications.

Serves as an analytical and technical resource on engagement team by helping to formulate and define health IT systems scope and objectives through research and fact‐ finding combined with a basic understanding of health management, industry requirements, and technology implications.

Analyzes and documents data, conducts extensive health research, and integrates technical solutions.

Supports project team in various capacities, develops quality work products and deliverables.

Progressive experience in office automation tools and software.

Provides administrative support to engagements as needed.

Manager Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of seven years’ experience Daily job duties: A Manager maintains responsibility for managing the project team and daily operations of project development and helping to ensure client comfort and feasibility with designed health IT solution. Experienced in defining engagement project scope and approach, focuses on project delivery and technical integration, ability to drive Health IT Strategy and planning changes at the executive levels, oversight of key information technology enablers, and management of project resources.

Essential Duties and responsibilities include the following:

Serves as a mid‐level analytical correspondent within an engagement team.

Maintains responsibility for managing technical solutions, delegating appropriate resources, and helping to ensure quality assurance principles are met across projects and deliverables.

Manages overall project activities and is the primary point of contact with client executives.

Assumes responsibility for overall project delivery and oversight of key technical enablers on projects and identification of needs for new tools.

Assumes regular interaction and communications with the Government Contracting Officer (CO) and delegated government representatives.

Increasing responsibility in Health IT system design and management.

Applies knowledge of the Health IT industry, to include health informatics, personal health information management, health information exchanges, electronic health records, and emerging health IT research.

Program Manager

Experience: Minimum of eight years’ experience Daily job duties: Identifies themes capable of being developed into a new health IT solution strategy, helps to ensure overall soundness of the analytical approach, and suggests alternatives. Manages resources, champions firm initiatives, and leads developments in new business enterprises through technical innovations. Prepares and maintains the project schedule and budget. Prepares and delivers status reports to the customer. Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead for the project.

Essential Duties and responsibilities include the following:

Responsible for coordination of the master project plan and on‐time delivery of key deliverables. Ensures effective support of each unit and supporting sufficient resources to them so all dependencies are met.

Serves as the client’s engagement manager and assumes responsibility for client communications, especially communicating technical concerns and raising awareness appropriately.

May serve as the primary point of contact with the Government Contracting Officer (CO) and delegated government representatives.

Maintains responsibility for formulating work standards, creating strategic project objectives, and managing client issues and feedback.

Assumes accountability for supervising designated resources and enforcing quality control practices for each project.

May be responsible for project reviews and overall contract progress and performance.

Oversees all work and takes corrective action as necessary to ensure overall project success.

Significant knowledge of the Health IT industry, to include health informatics, personal health information management, health information exchanges, electronic health records, and emerging health IT research.

Senior Consultant Education: Bachelor’s Degree or equivalent experience in a related discipline.

Experience: Minimum of three years’ experience Daily job duties: Assists in ensuring that projects meet overall program objectives by creating status reports, creating/verifying work plans, and communicating with team members.

Essential Duties and responsibilities include the following:

Serves as a mid‐level Health IT correspondent within an engagement team.

Assumes responsibility for contributing to work plan development, reaching engagement milestones, and often able to work independently to support program objectives.

Conducts analyses of appropriate consulting tools to satisfy program requirements and creates project deliverables.

Demonstrates proper use of the key components of a methodology/toolkit and applies to current assignment.

Performs and oversees rigorous peer reviews on applicable work products to meet specifications/requirements of the quality review process.

Responsible for directing and monitoring the work of team members

Documents current and to‐be business processes by effectively working closely with client.

Engages in work plan management by establishing and tracking assignments for individuals and small teams or in a multi‐workforce environment.

Proactively raises issues and risks and proposes appropriate resolutions.

Senior System Analyst

Experience: Minimum of five years’ experience Daily job duties: Guides and advises less‐experienced Systems Analysts. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.

Essential Duties and responsibilities include the following:

Demonstrates full technical knowledge of all phases of applications systems analysis and programming.

Duties including instructing, directing, and checking the work of other systems analysis and programming personnel.

Provides guidance and direction to junior team members.

Performs and oversees rigorous peer reviews on applicable work products to meet specifications/requirements of quality review process.

Identifies and articulates requirements and requirement gaps/defects early in project lifecycle.

Performs and oversees rigorous testing on applicable work products to meet expected results/requirements.

Utilizes health industry best‐practices and methodologies.

Engages in work plan management by establishing and tracking assignments for individuals and small teams or in a multi‐workforce environment.

Develops and maintains change management artifacts and communication strategies to support customers at varying skill levels and positions.

Proactively raises issues and risks and proposes…