MAS - Cognosante, LLC - GS35F0201R

General Services Administration

Federal Acquisition Services

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®. The website for GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule (MAS) Price List

Contract Number: GS-35F-0201R

Period Covered by Contract: December 14, 2019 through December 13, 2024

Federal Supply Group: Professional Services

COGNOSANTE, LLC

3110 Fairview Park Drive, Ste 800

Falls Church, VA 22042-4552 Office: (703) 206-6000

Fax: (703) 842-8129

Michael Quinlan Senior Contracts Administrator

Phone: (703) 206-6000 Fax: (703) 842-8129

Website: www.cognosante.com

Price list as of Modification PA-0058 dated December 22, 2022

Business size: Large

For more information on ordering go to the following website:

https://www.gsa.gov/schedules http://www.cognosante.com/ http://www.cognosante.com/ https://www.gsa.gov/schedules

Federal Supply Schedule (FSS) Contract GS-35F-0201R

Customer Information:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN Description

54151S Information Technology Professional Services 54151HEAL Health Information Technology Services

561422 Automated Contact Center Solutions (ACCS) OLM Order-Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show therange of the lowest price, and cite the areas to which the prices apply.

Not applicable

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility, and education for thosetypes of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

Cognosante, LLC’s Labor Categories and Rates are shown on page 25

2. Maximum Order

SIN 54151S, $500,000.00

SIN 54151HEAL $500,000.00

SIN 561422 $500,000.00

SIN OLM $250,000.00

3. Minimum Order: $300.00

4. Geographic Coverage (delivery Area): 50 states and PR and US territories

5. Point(s) of production (city, county, and state or foreign country): N/A

6. Discount from list prices or statement of net price: Dollar Volume:

(Note: Slight differences due to Year 1 vs. Year 2 escalation differences)

SIN

54151S

Government >$1M 0 - 20%

>$5M 0 - 26%

SIN

54151HEAL

Government >$1M 0 - 20%

>$5M 0 - 31.92%

a. Government Educational Institutions: Government Educational Institutions are offered the same discounts as all other Government customers

b. Other

7. Quantity discounts: None offered

8. Prompt Payment terms: 1-29 days from receipt of invoice or date of acceptance, whichever is later.

9. Foreign items (list items by country of origin): None

10a.Time of Delivery (Contractor insert number of days): Specified on the Task Order and shall deliver or perform services in accordance with the terms negotiated in an agency’s order.

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery:

Contact Contractor

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery:

Contact Contractor

11. F.O.B Points(s): Destination 12a. Ordering Address(es):

Cognosante, LLC 3110 Fairview Park Drive, Ste 800 Falls Church, VA 22042 Office: 703.206.6000 Fax: 855.206.0734

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3

13. Payment address(es):

Cognosante, LLC 3110 Fairview Park Drive, Ste 800 Falls Church, VA 22042

14. Warranty provision: Contractor’s standard commercial warranty.

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A 18a. Terms and conditions of repair parts indicating date of parts price listsand any discounts from list prices (if applicable): N/A 18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A 22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A 22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor's website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/. N/A

23. Unique Entity Identifier (UEI) Number: DKP2F2S75GG5

24. Notification regarding registration in the System for Award Management (SAM)

Database: Registered

Order-Level Materials (OLMs) - SUBJECT TO COOPERATIVE PURCHASING Order-Level Materials (OLMs) are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Federal Supply Schedule (FSS) contract or FSS blanket purchase agreement (BPA). OLMs are not defined, priced, or awarded at the FSS contract level.

They are unknown before a task or delivery order is placed against the FSS contract or FSS BPA. OLMs are only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH) Contract Line Item Number (CLIN) and are subject to a Not To Exceed (NTE) ceiling price. OLMs include direct materials, subcontracts for supplies and incidental services for which there is not a labor category specified in the FSS contract, other direct costs (separate from those under ODC SINs), and indirect costs. OLMs are purchased under the authority of the FSS Program and are not "open market items."

Items awarded under ancillary supplies/services or other direct cost (ODC) SINs are not OLMs. These items are defined, priced, and awarded at the FSS contract level, whereas OLMs are unknown before an order is placed.

Ancillary supplies/services and ODC SINs are for use under all order type CLINs (Fixed-Price (FP), T&M, and LH), whereas the Order-Level Materials SIN is only authorized for use under T&M and LH order CLINs.

The Order-Level Materials SIN is only authorized for use in direct support of another awarded SIN. Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and

538.271 do not apply to OLMs.

OLMs are defined and priced at the ordering activity level in accordance with GSAR clause 552.238-82 Special Ordering Procedures for the Acquisition of Order-Level Materials. Prices for items provided under the Order- Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF). The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against an FSS BPA awarded under an FSS contract, cannot exceed 33.33%

Education Equivalency

For All Labor Categories Minimum Education Equivalents are:

Master’s Degree (M.A. or M.S.) = Bachelor’s degree + two years’ experience relative to the specific position or six years’ experience relative to the specific position.

Bachelor’s Degree (B.A.) = two years of college + two years’ experience relative to the specific position or four years’ experience relevant to the specific position.

Associate Degree (A.A.) = one to two years of experience relative to the specific position.

Certification can be equivalent to one to two years of relative experience in lieu of certification

SCLS eligible categories

The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CFR 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and/or when the Contractor adds SCLS labor categories / employees to the contract through the modification process, the Contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the Contract.

Cognosante FSS Schedule MAS Category Requirements for SINs 561422, 54151S, & 54151HEAL

SCLS Labor Matrix

SCLS Eligible Contract Labor Category SCLS Equivalent Code - Title WD Number

**Customer Service Representative I 01112 – General Clerk II 05-2407

**Customer Service Representative II 01113 – General Clerk III 05-2407

** Indicates SCLS eligible categories.

SIN Labor Category Functional Responsibility Education/Experience Minimum Training Certifications

54151S and

54151HEAL

Administrative/Cl erical

This position is responsible for performing a full range of administrative functions, of a confidential nature, for the Division Vice President (VP) of Sales. Responsibilities include composing correspondence, preparing and updating reports, maintaining a sales activity database, arranging travel and meetings, etc.

Acts as a receptionist for VP with considerable contact with business clients and internal staff.

Maintains official corporate records and executes administrative policies. Requires substantial independent judgment, knowledge of operations, and ability to act independently.

Associate degree (A.A.) or equivalent from a two-year college or technical school and three to four years’ related experience, or High School diploma or equivalent and three to four years of related experience.

Excellent PC Skills – must be proficient in the use of MS Office Suite (Word, Excel, Outlook, PowerPoint, and/or Access) and good organizational skills preferred.

Basic experience in making travel arrangements. Prior experience in scheduling and facilitating meetings. Good communication skills, both oral and written. Must be able to work in a fast paced and deadline-driven environment and work minimal overtime, as required.

N/A

54151S and

54151HEAL

Baseline Service Level Agreement/Metri cs Researcher

Responsible for researching usual standards of performance for various activities to be used as benchmarks for employees, vendor, or other performance. Develops reasonable standards for performance for each contracted area which represents minimal or optimal performance levels under contracts. Those standards would be used to develop service level agreements for each vendor.

B.S./B.A. degree or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

At least three years of related experience.

N/A

54151S and

54151HEAL

Business Analyst Provides complex management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties maybe assigned.

Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

Identifies and documents deficiencies and dysfunctionality in existing clinical, financial, or business processes, and information systems.

Develops alternatives for solutions to problems and, where appropriate, assists in implementing improved or new business processes or automated systems.

Defines, tests, and implements solutions to business and systems problems.

Develops “As Is” and “To Be” models as part of reengineering projects.

Acts as project manager on projects as assigned.

Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Bachelor's degree (B.A.) from a four-year college or university, or two years of college + two years’ experience relative to the specific position or four years’ experience relevant to the specific position.

Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

Familiar with project management tools and methodologies; Excellent communication, problem solving, and customer service skills.

N/A

Consultant Provides complex management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

•Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

•Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

•Develops alternatives for solutions to problems and, where appropriate, assists in implementing improved or new business processes or automated systems.

•Defines, tests, and implements solutions to business and systems problems.

•Develops “As Is” and “To Be” models as part of reengineering projects.

•Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Bachelor's degree (B.A.) from a four-year college or university or two years of college + two years’ experience relative to the specific position or four years’ experience relevant to the specific position.

Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software, as well as Visio.

Familiar with project management tools and methodologies; Excellent communication, problem solving, and customer service skills.

N/A

54151S and

54151HEAL

Contracting Specialist

•Assists in planning and design of new software applications with focus on full system compliance with The Health Insurance Portability and Accountability Act (HIPAA) administrative simplification regulations.

•Serves as subject matter expert (SME) for project team •Assists in the planning and design of (Electronic Data Interchange) EDI specifications and transaction mapping.

•Participates in software development through the identification of system requirements, change request definition, program specification review, system & acceptance testing, training.

•Stays current with new HIPAA administrative simplification regulations and revisions to existing regulations.

•Develops training standards, plans, and materials.

•Conducts training or demo sessions for users, potential clients, or staff.

•Develops user manuals, proposals, system help, and system documentation.

•Significant experience in contracting in both the pre- and post-award arena, such as experience in preparing solicitations, negotiating contracts, preparing statements of work (SOWs), assisting in the source selection process and administering all different type of contracts.

Bachelor's degree (B.A.) from a four-year college or university or two years of college + two years’ experience relative to the specific position or four years’ experience relevant to the specific position.

Preferred, position may involve 1 or more in the areas of JAD, Testing, Quality Assurance (QA), HIPAA, Healthcare.

CACM or CPCM certification a plus.

54151S and

54151HEAL

Conversion Specialist

Responsibilities include identifying and analyzing acquired operating systems and converting all data to the new platform system.

This position reports to the Acquisition Team Leader and interacts closely with all other team members.

Special projects will be assigned as required.

B.S./B.A. degree or equivalent 4 years experience or three years of related experience

•Strong data analysis, application operations, and business analysis skills.

•Good understanding of data converted and available technical tools, formats and file structures of receiving files, and values and code sets used in application.

•Extensive experience in applicable system environment.

•Ability to analyze and coordinate data file conversions and file importing from various operating systems into company platform.

•Strong verbal and written communication skills required.

•Relevant programming knowledge.

**Customer Service Representative I

Performs a variety of tasks which include responding to telephone, email, and written inquiries; opening, sorting, and scanning incoming mail; reviewing and processing applications; and adjudicating applications suspended for error resolution. Works with the customer to resolve complex issues; or, when necessary, refers issues to CSR II and Systems Coordinator for resolution. Works with a variety of operational and IT systems to perform duties as assigned.

Six months’ customer service/data entry/IT Call Center Systems or related

Experience

High School diploma or General Educational Development (GED).

** This is an SCLS eligible labor category.

The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CFR 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and/or when the Contractor adds SCLS labor categories / employees to the contract through the modification process, the Contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the Contract.

N/A N/A

54151S and

54151HEAL

**Customer Service Representative II

Performs a variety of tasks which include responding to telephone, email and written inquiries; opening, sorting and scanning incoming mail; reviewing and processing applications; adjudicating applications suspended for error resolution; works with the customer to resolve complex issues, issues that may be referred from other CSRs and when necessary refers issues to Systems Coordinator for resolution; captures information for quality reports and report generation; performs other special projects. Works with a variety of operational and IT systems to perform duties as assigned.

12 months’ customer service/data entry/IT Call Center Systems or related experience.

High School diploma or GED.

** This is an SCLS eligible labor category.

The Service Contract Labor Standards (SCLS) is applicable to this contract as it applies to the entire Multiple Award Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CFR 541.300), this contract still

N/A N/A maintains the provisions and protections for SCLS eligible labor categories. If and/or when the Contractor adds SCLS labor categories / employees to the contract through the modification process, the Contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the Contract.

Database Analyst Responsibilities include implementing and maintaining all operational functions of database system including daily, weekly, and monthly loads; data definition language (DDL);

data manipulation language (DML); access tuning; and space allocations.

Consults with users, determines requirements and recommends database design and implementation strategies. Provides comprehensive consulting at highest technical level, ensuring efficiency and security.

Researches and evaluates alternatives and recommends solutions for database and system design. Codes, tests, and implements scripts necessary to support database operations and monitoring.

Supports problem resolution and database performance tuning. Provides data administration support for the development and maintenance of production and test database environments.

Participates in product evaluations, design review sessions, data requirement meetings, and consulting with application development products.

Bachelor's degree (or equivalent work experience) in one of the following disciplines: computer science, information management, business, mathematics, or related field in order to provide consultative and technical expertise to customers. Work typically requires five or more years of experience, including a minimum of two years’ experience as database analyst/staff.

Strong knowledge of database schemas and relational database structure, data elements dictionary, data modeling, and diagrams.

Strong analytical abilities required for interacting with customers to evaluate work and provide technical assistance.

Good interpersonal skills required for interacting with customers and clients and providing technical assistance to resolve problems. Good organizational skills required for effective communication.

Knowledge of healthcare data and applications beneficial.

N/A

54151S and

54151HEAL

Documentation Specialist

Under general direction and guidance, creates, maintains, and publishes policy and procedure documentation, forms, proposals, requests for proposals, deliverables, instructional and job aids, and PowerPoint presentations. Duties include information development using prescribed formats, form design, and graphic design. Will work with a small team of writers and trainers to adapt or develop materials appropriately for reference and training.

Bachelor’s degree or two years of college + two years’ experience relative to the specific position or four years’ experience relevant to the specific position, plus two to three years' experience in procedural writing and newsletter writing preferred or web- based documentation.

Knowledge and skills with MS Office (I.e. Word, Excel, PowerPoint, and/or Access), and optional, such as Adobe Photoshop, HTML. Excellent organizational and communication skills are essential.

N/A

54151S and

54151HEAL

Evaluation Specialist

Responsible for evaluating competitive proposals from vendor/contractors in order to select the proposals representing best value to the government area. Will apply procurement specific evaluation criteria against each proposal. Will evaluate objective and subjective elements of each vendor qualifications, technical approach, staff qualifications, and cost.

B.S./B.A. degree from a four-year college or university or two years of college + two years’ experience relative to the specific position or three to four years’ relevant experience.

Must have experience evaluating proposals for large and complex systems and service Contracts, a plus.

HIPAA Privacy Subject Matter Expert

Privacy Specialists are experts in the secure electronic handling of personally identifiable information. They examine privacy policies and procedures, administer privacy questionnaires, and gather other documentation related to the handling of personally identifiable information.

In addition, they identify gaps in compliance with the HIPAA privacy regulations, make recommendations for achieving compliance, and determine what actions will ensure that Protected Health Information (PHI) are handled correctly.

B.A./B.S. degree from a four-year college or university or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

Plus at least two to three years of experience and/or relevant area of expertise.

Must be familiar and knowledgeable with requirements related to the Health Insurance Portability and Accountability Act (HIPAA), particularly as they pertain to Privacy regulations and related issues.

N/A

54151S and

54151HEAL

HIPAA Security Subject Matter Expert

Security Specialists are responsible for examining existing information security policies and processes. They document security policies, assessing risk and developing security compliance plans. Furthermore, they research development approaches, recommend security software and systems, and conduct systems analysis. The SMEs will use automated risk analysis tools to offer security risk analysis for data collection, analysis, and establishing a baseline assessment for the targeted systems and/or applications. They produce risk analyses to identify the risks and issues and make recommendations for compliance with state and federal requirements. Together with customers and other stakeholders, they review existing documentation, develop plans of action and milestones for certification and accreditation, and provide initial guidance for required artifacts through the development of security documentation templates.

B.A./B.S. degree from a four-year college or university or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

Plus at least two to three years of experience and/or directly related to the relevant area of expertise.

Must be familiar and knowledgeable with requirements related to the Health Insurance Portability and Accountability Act (HIPAA), particularly as they pertain to Security regulations and related issues.

N/A

54151S and

54151HEAL

HIPAA TCI Subject Matter Expert

Subject Matter Experts for Transactions and Code Sets (TCI) analyze the flow of electronic data in and between systems. They conduct transaction data mapping for gap analyses and conduct testing and implementation of healthcare systems. They also participate in requirements analysis and conduct systems design and development activities

B.A./B.S. degree from a four-year college or university or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

A Plus, two to three years of experience in the industry and/or relevant area of expertise.

Must be familiar and knowledgeable with requirements related to the Health Insurance Portability and Accountability Act (HIPAA), such as Transaction and Code Set Instructions.

N/A

54151S and

54151HEAL

Human Resources Representative

Assists in the coordination and management of various human resource functions,in cooperation with management and Corporate Human Resources (HR). Works closely with HR manager and payroll to ensure all company policies and procedures are being followed.

One to three years’ related experience and training or equivalent combination of education and experience.

High School diploma and one to three years’ related experience and training.

JAD Facilitator Support the ongoing process of new requirements definition, systems analysis, life-cycle development, and analyzing and documenting business and technical requirements.

Specific areas of activities will vary. Tasks shall include:

•Defining and documenting business processes and user requirements.

•Defining data requirements, both for source data and reporting requirements, to meet the needs of business processes and user requirements by means of current source data as well as new source data.

•Developing interface requirement specifications for new data.

•Analyzing and developing business process models.

•Preparing and presenting forma briefings to management and vendors as needed.

•Performing functional evaluation of vendor design proposals and providing well-documented recommendations.

•Providing change management expertise.

•Supporting efforts of team members and internal organizations to archive successful system development.

We require assistance of an analyst who knows Full Life Cycle Development and knows how to "build a system". However, this individual will not program. The candidate must:

•Have a thorough understanding of system development.

•Be able to lead and/or document Joint Application Development (JAD) sessions with and understanding of technical issues related to system development and implementation.

Have a BA/BS and a minimum of eight years of experience in requirements analysis and system development.

•Be proficient in the entire MS Office Suite.

•Have highly developed oral and written communication skills.

•Have highly developed skills in business analysis, systems analysis, business process & data modeling, and organizational skills.

•Have flexibility, adaptability, and the ability to learn very quickly.

N/A

54151S and

54151HEAL

Management Consultant

Under general direction and guidance, aids in preparing and analyzing project plans, understanding and applying basic consulting principles, documenting processes and writing requirements, works closely with team members to understand client needs.

•One to two years of prior work experience in Consulting or IT environment.

•Bachelor’s degree in Management Information Systems (MIS), Computer Science, or Engineering or equivalent, or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

•Candidate must have solid analytical skills and ability to utilize databases as the primary means for reporting.

•Must have good Microsoft Office Suite experience.

•Must have excellent verbal and written communication skills.

•Strong analytical skills.

•Requirements analysis, financial services experience desirable.

•Customer relationship management (CRM) experience is a plus.

N/A

54151S and

54151HEAL

Modeler Responsible for supporting the analysis and mapping of the data contained within a variety of legacy sources systems to the target system/application. Also, responsible for reviewing the data currently available in the legacy systems and mapping this to data to the target system, while resolving characteristic differences between, to meet system standards and specifications. Requires developing a mapping between the source and target and defining necessary data transformations to support the movement of data to the target system.

Four-year degree in Computer Science or equivalent or two years of college + two years’ experience relative to the specific position, or equivalent to college, four years’ experience relevant to the specific position and five years of professional consulting experience including experience with data migrations, data mapping analysis, and the development of data transformation logic.

Candidates must have solid knowledge of application programming techniques, the ability to use a variety of software languages.

Knowledge and familiarity with database management system (DBMS), such as Oracle, and an understanding and use of data modeling tools.

Individual must be motivated and must adapt well to a changing environment and has excellent verbal communication and writing skills. The ability to work independently or in a team environment.

Operations Manager

Responsible for overseeing all high-level system and operation related activities and requirements. Leads and directs the work of lower level management, team leaders, and senior analyst staff. Oversees resolution of all high-level operational issues. Serves as a backup to the Project Director. Responsible for communicating high-level issues needing customer attention to the Project Director and key customer personnel.

Bachelor’s degree or five or more years of related work experience.

Minimum of five years’ related managerial experience overseeing large production and operation projects. Experience with healthcare operations, oversight of system related activities, and oversight of a national call center operation.

N/A

54151S and

54151HEAL

Privatization Planning Consultant

Responsible for identifying administrative, professional, operational, and information technology services, which could be cost effectively outsourced to the private sector.

Develops appropriate strategies for contracting out the privatized services and transitioning from government operations. Plans and implements the process for procurement of those services, including development of statement of work (SOW) and criteria to be used for evaluating responses from vendors or contractors.

B.S./B.A. degree, three years of related experience

Must be knowledgeable in Federal Acquisition Regulations (FAR) and other requirements related to procurement of contracted services for federal agencies.

N/A

54151S and

54151HEAL

Process Analyst This position's overall objective is to identify and implement the right business processes for the company. This incumbent is responsible for leading research, analysis for recommendations to solve business problems, by determining solutions via business processes. Additional responsibilities include assisting the field-based organization to create process capabilities and increasing performance of existing processes through workflow analysis. This will be accomplished by planning, managing, and monitoring performance improvement efforts from concept through implementation.

•Bachelor’s degree in MIS, computer science, or engineering, or equivalent or two years of college + two years’ experience relative to the specific position, or equivalent to a college degree, four years’ experience relevant to the specific position.

•Demonstrated ability with business requirements definition and technical specifications.

•Test experience, release management, quality assurance, and production application support.

•Project Management experience preferred.

•Appropriate candidates will have significant experience in large- scale, COTS integration projects with specific expertise in the design, requirements specification, and documentation and implementation of process improvements.

•Formal process engineering and use case development.

•Significant knowledge of the software life cycle (SLC).

N/A

54151S and

54151HEAL

Program Integration Specialist

This position is responsible for planning and ensuring success in all program integration related tasks. The person in this position is accountable for ensuring integration goals and objectives are accomplished within specifications.

Interacts with client management personnel.

B.A./B.S. Degree or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

Plus, three or more years of experience in a related field including supervisory or management experience.

Must be adept in oral and written communications.

N/A

54151S and

54151HEAL

Program Manager This position is responsible for planning and directing all project level activities. The person in this position is accountable for ensuring goals and objectives of program are accomplished within contract terms and conditions. Interacts with client management personnel.

B.A./B.S. degree or two years of college + two years’ experience relative to the specific position, or equivalent with no degree, minimum eight to 15 years of experience in a related field including supervisory or

Must be adept in oral and written communications.

management experience.

54151HEAL

Program Oversight Specialist

This position is responsible for oversight of all program integration related tasks. The person in this position is accountable for overseeing program integration and management goals and objectives are accomplished successfully.

Interacts with client and management personnel.

B.A./B.S. Degree or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

Plus, three or more years of experience in a related field including supervisory or management experience.

Must be adept in oral and written communications.

N/A

54151S and

54151HEAL

Programmer •Provides programming support for the organization’s business applications.

•Reviews, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support business applications.

•Gathers requirements from users, creates specifications, and develops code using various computer languages.

•Designs and writes code to support existing applications and operating systems.

Bachelor's degree (B. A. or B. S.)

in computer science or related field or equivalent combination of minimum two to three years education and/or experience.

Familiarity with relational database concepts and client-server concepts. Must have knowledge of commonly used programming concepts, practices, and procedures.

Must have excellent communication, problem solving, and customer service skills. Preferred, computer languages/programs, inclusive of Microsoft Windows, Java, etc.

N/A

54151S and

54151HEAL

Programmer / Analyst

Completes written systems analysis and design tasks that are technical in nature and in full scope of requirements. As directed by team leader, interacts with users, peers, and other technical staff as needed during the requirements analysis, design, development, test review, and implementation of assigned tasks. Develops and modifies computer programs of the highest level of complexity.

Prepares job control language (or other operating control language required by the environment), as necessary. Performs unit and system testing, with minimal supervision.

Prepares test data for unit and system testing and program documentation. Applies knowledge of database structure, at the highest level of intricacy, as applicable to the environment being worked upon. Assists other programmers with technical tasks. Performs complex analysis of computerized systems development, often interacting with other technical teams. Maintains up-to- date knowledge of business area being worked upon and continually reviews how that business function interacts with the other business functions that form the entire business process

Bachelor's degree (B. A. or B. S.)

in computer science or related field, or equivalent combination of minimum two to three years education and/or experience.

Must have detailed knowledge and skills in database concepts and relational methodologies.

Must be proficient in aspects of coding and testing efficient and effective new or existing programs. Must be able to direct other data processing personnel and coordinate project schedules.

Must have a minimum of two years’ experience in a relational database environment and an additional two years’ experience in design and programming of structured applications or other application development tools.

Familiar with structured development concepts, such as top/down design, and structured walk-through ;

good interpersonal and communications skills, both verbal and written.

Project Leader The Project Lead will manage projects, as assigned, using the internal process of product release in accordance with projected timelines and budget. Interface with other Project Leads, developers, and outside contractors to ensure the success of projects as assigned, including client, infrastructure, regulatory, and web projects as they pertain to the development and technology teams. Resolve cross-functional issues that arise, during the conduct of assigned project initiatives. Responsible for managing projects in accordance with the standards developed and approved as “development and technology project methods.” Responsible for managing the software development life cycle (SDLC) for assigned projects and ensuring the integrity of the Adaptive Security Device Manager/Security Device Manager (ASDM/SDM) and change control process for those projects.

Minimum High School diploma/ GED Equiv required. The position requires at least three years of project management experience, with at least one year of multiple project management experience, a basic understanding of software development methodologies and the ability to work with simultaneous projects that have constant aggressive deadlines.

The successful candidate will possess strong technical project management skills, sound decision-making skills, sound judgment, and conflict resolution skills.

N/A

54151S and

54151HEAL

Project Manager Provides complex project management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

•Manages daily activities, hours of work, and place of work of all consultants and contractors assigned to project in accordance with the approved project work plan.

•Monitors status of all project tasks and deliverables and advises senior management of any significant variations.

•Monitors project budget and advises senior management of any significant variations.

•Reports as required to the client contact and manages the expectations of clients.

•Identifies and documents deficiencies and dysfunctionality in existing clinical, financial, or business processes and information systems.

•Develops alternatives for solutions to problems and, where appropriate, assists in implementing improved or new business processes or automated systems.

•Collects, documents, and analyzes information concerning clients’ current clinical, financial, or business processes and information systems.

•Develops “As Is” and “To Be” models as part of reengineering projects.

•Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

•Manages client invoicing, which includes tracking client receivables and payments and contacting project clients regarding late payments.

•Supervises all consultants and contractor assigned to the project.

Master's degree (M.A.) or Bachelor’s degree + two years’ experience relative to the specific position or six plus years’ experience relative to the specific position without a Master’s.

Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software(s).

Must have familiarity with project management tools and methodologies. Must have excellent communication, problem solving, and customer service skills.

Quality Analyst/Trainer

Supports the operation and the Quality Management System (QMS) Administrator with their computer operational experience by conducting quality audits, analyzing results and providing feedback to staff members and management, under the supervision of the QMS Administrator. Coordinates training for the operation across all areas. Develops training materials and trains new and existing employees on Computer operations. Analyzes quality trends and workloads and coordinates training to address any identified needs.

Six months’ customer service/data entry/Call Center IT and computer operations experience. Training and leadership experience.

High School diploma or GED.

N/A N/A

54151S and

54151HEAL

Quality Assurance Manager

Responsibilities will include, but not limited to the following: supervises Quality Control Analysts. Performs special audits, prepares comprehensive reports and graphical representations of auditing statistics, and extrapolates audit report findings. Prepares narrative reports of audit findings, which identify impacts, trends, and recommendations.

Provides project management and supervisors with feedback on process or staff effectiveness.

Participates in the interview and hiring process, and performs other duties as may be assigned by management.

Bachelor's degree from an accredited college or university with relevant course work in accounting, statistics, or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

Preferred qualifications include two years of experience in quality assurance, internal auditing, or accounting in a healthcare or production based environment.

•Demonstrated computer literacy in Microsoft Office Suite (i.e. Access, Excel, and Word).

•Strong people management skills.

•Excellent organizational, interpersonal, written, and verbal communication skills.

•Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

•Ability to successfully execute many complex tasks simultaneously.

•Ability to work as a team member, as well as independently.

ISO 9000 Internal Auditor Certification (preferred) or an equivalent certification.

54151S and

54151HEAL

Quality Management System Administrator

Responsible for overseeing, facilitating, and administering ISO standards related to the maintenance and continual improvement of the quality management system.

Manages internal audit activities. Coordinates ISO-related training to all employees.

Coordinates the measurement analysis and improvement processes. Oversees the work of the QA.

Six months’ customer service/data entry, Call Center IT Systems, and computer operations experience. Training and leadership experience.

Demonstrated ability to solve routine operational problems and carry out standard operating and corrective procedures.

High School diploma or GED

54151S and

54151HEAL

Scribe Provides support to Facilitator of Joint Application Development (JAD) sessions.

Responsibilities include documenting results of session(s), managing issues which may need to be resolved outside of sessions, and presenting results of previous sessions to participants.

May need to work with supporting software tools such as Visio, automated computer-aided software engineering (CASE) tools, and other software. May also be required to schedule sessions, issue notifications of upcoming sessions to participants, and maintain sign-in sheets.

B.S./B.A. degree, or two years of college + two years’ experience relative to the specific position, or four years’ experience relevant to the specific position.

Must possess appropriate skills with necessary software tools

Must be proficient in the use of supporting software tools, (such as Visio, automated CASE tools), or other updated software tools.

Senior Business Analyst

Provides complex management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

•Collects, documents, and analyzes information concerning clients’ current clinical, financial, or business processes and information systems.

•Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

•Develops “As Is” and “To Be” models as part of reengineering projects.

•Defines, tests, and implements solutions to business and systems problems.

•Acts as project manager on projects as assigned.

•Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Master's degree (M.A.) or Bachelor’s degree + two years’ experience relative to the specific position; or four to 10 years’ related experience and/or training.

Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

Familiar with project management tools and methodologies; Excellent communication, problem solving, and customer service skills.

N/A

54151S and

54151HEAL

Senior Consultant Provides complex management consulting services to clients by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

•Identifies and documents deficiencies and dysfunctionality in existing clinical, financial or business processes and information systems.

•Develops alternatives for solutions to problems and, where appropriate, assists in implementing improved or new business processes or automated systems.

•Acts as project manager on projects as assigned.

•Collects, documents, and analyzes information concerning clients’ current clinical, financial or business processes and information systems.

•Defines, tests, and implements solutions to business and systems problems.

•Develops “As Is” and “To Be” models as part of reengineering projects.

•Assists in identifying new business opportunities and in developing and presenting proposals to prospective clients.

Master's degree (M.A.) or Bachelor’s degree + two years’ experience relative to the specific position or six years’ experience relative to the specific position.

Must be proficient in word processing, spreadsheet, e-mail, database, contact management, internet, and project management software.

Familiarity with project management tools and methodologies; Excellent communication, problem solving, and customer service skills.

N/A

54151S and

54151HEAL

Senior Process Analyst

The Senior Business Process Analyst will act as an internal consultant and is responsible for maintaining process expertise for one or more of the following process areas: revenue, inventory, manufacturing and other business processes. Additional responsibilities include process standardization supported by standard operating policies (SOPs), managing new SOPs through the approval processes, and the development, implementation, and training of new or revised processes/SOPs.

Bachelor's degree in a business-related field with three to five years of relevant experience within a professional IT business environment or four years’ experience relevant to the specific position.

Proven experience working with and supporting all levels of management through special studies, briefings, project management and training/research is required.

Must possess strong problem-solving and decision-making skills and process management concepts.

Additionally, strong leadership, initiative, communication, organization, and presentation skills are required.

Proficiency with software systems, such as, enterprise resource…