MAS - Hid Global Corp - GS35F0199R

Solicitation Number : 47QSMD20R0001 (previously FCIS-JB-980001-B) Contract Number : GS-35F-0199R

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system.

The Internet address for is: www.GSAAdvantage.gov

GSA Multiple Award Schedule

General Purpose Commercial Information Technology Equipment, Software, and Services

Awarded Special Item Numbers (SINs)

Special Item Number 33411 – Purchasing of New Electronic Equipment

Special Item Number 811212 – Computer and Office Machine Repair and Maintenance

Special Item Number 511210 - Software Licenses

Special Item Number 54151 - Maintenance of Software Services

Special Item Number 54151S - Information Technology Professional Services

Special Item Number OLM - Order Level Materials (OLM)

Please see the GSA Federal Supply Classes (FSC) per Special Item Number (SIN) on the following pages.

Contract Number: GS-35F-0199R

Period Covered by Contract: 12/14/2004 through 12/13/2024

Price List current through Modification PS-0142 effective October 5, 2023

Prices Shown Herein are Net (discount deducted)

HID GLOBAL CORPORATION

Corporate Headquarters:

611 Center Ridge Drive Austin, TX 78753

Facility Location:

3950 RCA Boulevard, Suite 5001

Palm Beach Gardens, FL 33410-4227 Phone:

Palm Beach Gardens, FL: +1 651-622-1650 Arlington, VA: +1 703-841-6280

Austin, TX: +1 512-776-9000 Phone Toll Free U.S., Canada and the Mediterranean – Palm Beach Gardens, FL: +1 866-725-3926 www.hidglobal.com

Business Size: Large

For more information on ordering from Federal Supply Schedules, click on the U.S. General Services Administration link at http://www.gsa.gov/ http://www.gsaadvantage.gov/ http://www.hidglobal.com/ http://www.gsa.gov/

GSA Product Service Code (PSC) Product and Service Codes per Awarded SIN

SPECIAL ITEM NUMBER 33411 PURCHASING OF NEW ELECTRONIC EQUIPMENT

PSC 7010 – Purchase of new electronic equipment; Includes desktop, laptop, tablet computers (including rugged), servers, storage equipment, hyperconverged integrated systems, supercomputers, routers, switches and other communications equipment, IT security equipment (hardware based firewalls), audio and video (AV) equipment, public address systems, monitors/displays, sensors and other Internet of Things (IOT) devices, printers and Multi-Function Device (MFD) equipment, broadcast band radio, two-way radio (LMR), microwave radio equipment, satellite communications equipment, radio transmitters/receivers (airborne), radio navigation equipment/antennas, optical/imaging systems, and associated peripherals required for operations (such as controllers, connectors, cables, drivers, adapters, etc., ancillary installation of any equipment purchased.

SPECIAL ITEM NUMBER 811212 – COMPUTER AND OFFICE MACHINE REPAIR AND MAINTENANCE

PSC J070 – Maintenance of Equipment, Repair Services and/or Repair/Spare Parts; Maintenance, Repair Service, and Repair Parts/Spare Parts for Government-Owned General Purpose Commercial Information Technology Equipment, Radio/Telephone Equipment

SPECIAL ITEM NUMBER 511210 - SOFTWARE LICENSES

PSC 7030 – Software Licenses; Includes both term and perpetual software licenses and maintenance.

SPECIAL ITEM NUMBER 54151 - MAINTENANCE OF SOFTWARE SERVICES

PSC J070 – Software Maintenance Services; Software maintenance services creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance services includes person-to-person communications regardless of the medium used to communicate: telephone support, online technical support, customized support, and/or technical expertise which are charged commercially.

SPECIAL ITEM NUMBER 54151S - INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

PSC D399 – Information Technology Professional Services; IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

SPECIAL ITEM NUMBER OLM – ORDER-LEVEL MATERIALS (OLM)

PSC 0000 – Order-Level Materials (OLM); OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs. OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA.

Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

CUSTOMER INFORMATION

TABLE OF CONTENTS

CUSTOMER INFORMATION

1. AWARDED SINS

2. MAXIMUM ORDER

3. MINIMUM ORDER

4. GEOGRAPHIC SCOPE OF THE CONTRACT

5. POINT(S) OF PRODUCTION

6. DISCOUNTS

7. QUANTITY DISCOUNTS

8. PROMPT PAYMENT TERMS

9. GOVERNMENT PURCHASE CARDS

10. FOREIGN ITEMS

11. DELIVERY TERMS

12. F.O.B. POINT(S)

13. ORDERING ADDRESS AND ORDERING PROCEDURES

14. PAYMENT ADDRESS AND WIRE INSTRUCTIONS

15. WARRANTY PROVISION

16. EXPORT PACKING CHARGES

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE (ANY THRESHOLDS ABOVE THE MICRO-PURCHASE LEVEL)

18. TERMS AND CONDITIONS OF MAINTENANCE

19. TERMS AND CONDITIONS OF INSTALLATION

20. TERMS AND CONDITIONS OF REPAIR PARTS

21. LIST OF SERVICE AND DISTRIBUTION POINTS

22. LIST OF PARTICIPATING DEALERS

23. PREVENTATIVE MAINTENANCE

24. ENVIRONMENTAL

25. SECTION 508 COMPLIANCE

26. DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER

27. SYSTEM FOR AWARD MANAGEMENT (SAM) NOTIFICATION

28. SOFTWARE END USER LICENSE AGREEMENTS (EULA)

29. FEDERAL INFORMATION TECHNOLOGY / TELECOMMUNICATION STANDARDS REQUIREMENTS

30. CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370)(NOV 2003)

31. CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES

32. GSA ADVANTAGE!

33. PURCHASE OF OPEN MARKET ITEMS

34. CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS

35. OVERSEAS ACTIVITIES

36. BLANKET PURCHASE AGREEMENTS (BPAS)

37. CONTRACTOR TEAM ARRANGEMENTS

38. INSURANCE – WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)

39. SOFTWARE INTEROPERABILITY

40. ADVANCE PAYMENTS

41. TRADE-UP OF HID FINGERPRINT SCANNERS

GSA PRICE LIST – SINS 33411, 811212, 511210 AND 54151

GSA PRICE LIST FOR PROFESSIONAL SERVICES - SIN 54151S

CUSTOMER INFORMATION

1. AWARDED SINS

1.1. Table of Awarded Special Items Numbers

Special Item Number Description Prices

33411 Purchasing of New Electronic Equipment As Indicated on Attached Price List 811212 Computer and Office Machine Repair and Maintenance As Indicated on Attached Price List 511210 Software Licenses As Indicated on Attached Price List 54151 Maintenance of Software Services As Indicated on Attached Price List 54151S Information Technology Professional Services As Indicated on Attached Price List OLM Order Level Materials (OLM) As Quoted Per Order

1.2. Identification of the Lowest Priced Model Number and Lowest Unit Price

For our lowest priced model and the lowest price, please see our GSA price list.

1.3. Hourly Rates

HID charges an hourly rate for Professional Services.

SIN Commercial Job Title Skills Education Level

54151S ANALYST II Identifies and documents requirements for systems and solutions

BS, equivalent

54151S HARDWARE ENGINEER II On-site Installation; Sets up biometric enrollment environments

BS, equivalent

54151S PROJECT MANAGER I Project management for entire project BA, BS, equivalent

54151S PROJECT MANAGER II Project management for entire project BA, BS, equivalent

54151S QUALITY ASSURANCE ANALYST I Quality Assurance Testing BA, BS, equivalent

54151S QUALITY ASSURANCE ANALYST II Quality Assurance Testing BA, BS, equivalent

54151S SOFTWARE ENGINEER I Development Customization / Tech Design BS, equivalent

54151S SOFTWARE ENGINEER II Development Customization / Tech Design BS, equivalent

54151S SOFTWARE ENGINEER III Development Customization / Development Management

BS, equivalent

2. MAXIMUM ORDER

Special Item Number Description Maximum Order Level

33411 Purchasing of New Electronic Equipment $500,000 811212 Computer and Office Machine Repair and Maintenance $500,000 511210 Software Licenses $500,000 54151 Maintenance of Software Services $500,000 54151S Information Technology Professional Services $500,000 OLM Order Level Materials (OLM) $250,000

3. MINIMUM ORDER

The Minimum Order value of orders to be issued is $100.00.

4. GEOGRAPHIC SCOPE OF THE CONTRACT

The geographic scope of the contract will be domestic and overseas delivery.

5. POINT(S) OF PRODUCTION

HID products are manufactured in Palm Beach Gardens, Florida, USA; Germany; and Mexico. Please See GSA Price List section for Country of Origin (COO) for each specific product.

6. DISCOUNTS

Prices shown (see GSA Price List) are NET prices. Basic discounts have been deducted. Volume discounts offered per SIN are outlined below.

7. QUANTITY DISCOUNTS

HID offers quantity volume discounts off list price as outlined below.

7.1. Quantity for SPECIAL ITEM NUMBER 33411 – Equipment that is Contractor product, systems and solutions

Qty 16-49: 12% discount off list price Qty 50-149: 15 % discount off list price Qty 150+: 20 % discount off list price

7.2. Quantity for SPECIAL ITEM NUMBER 33411 – Equipment that is integrated peripherals or accessories in Contractor systems

None.

7.3. Quantity for SPECIAL ITEM NUMBER 811212.

Qty 16-49: 12% discount off list price Qty 50-149: 15 % discount off list price Qty 150+: 20 % discount off list price

7.4. Quantity for SPECIAL ITEM NUMBER 511210 for non-server based Software Licenses

Qty 16-49: 12% discount off list price Qty 50-149: 15 % discount off list price Qty 150+: 20 % discount off list price

7.5. Quantity for SPECIAL ITEM NUMBER 511210 for server based Software Licenses

None.

7.6. Quantity for SPECIAL ITEM NUMBER 54151 for Software Maintenance Services

None.

7.7. Quantity for SPECIAL ITEM NUMBER 54151S for Professional Services / Labor Rates

None.

7.8. Quantity for SPECIAL ITEM NUMBER OLM for Order-Level Materials

None.

8. PROMPT PAYMENT TERMS

Prompt payment discount: 1% - 15 days from receipt of invoice or date of acceptance, whichever is later. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. GOVERNMENT PURCHASE CARDS

Government purchase cards are accepted at or below the micro-purchase threshold.

Government purchase cards are accepted above the micro-purchase threshold.

Purchase card information should not be sent in an email nor placed on the purchase order. Please use HID’s credit card portal or contact HID inside sales to provide purchase card information.

10. FOREIGN ITEMS

All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended. Please see Price List for specific Country of Origin for each product.

11. DELIVERY TERMS

11.1. Time of Delivery

The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

SPECIAL ITEM NUMBER

DELIVERY TIME (Days ARO)

33411, 811212, 511210, 54151 30 Days or as negotiated between the ordering activity and HID

54151S As negotiated between the ordering activity and HID

OLM as negotiated between the ordering activity and HID

11.2. Expedited Delivery

Items available for expedited delivery are noted in this price list.

11.3. Overnight and 2-day delivery

The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery

11.4. Urgent Requirements

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

12. F.O.B. POINT(S)

12.1. Domestic Delivery

Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington DC, and U.S. Territories.

Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

Domestic FOB Destination delivery is offered FOB Destination with freight included in the Domestic delivery price. See GSA Price List.

12.2. Overseas Delivery

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

Overseas FOB Origin-HID Facility delivery is offered FOB Origin with freight being invoiced.

13. ORDERING ADDRESS AND ORDERING PROCEDURES

13.1. Ordering Address

HID ordering address is 3950 RCA Boulevard, Suite 5001, Palm Beach Gardens, Florida 33410, U.S.A.

13.2. Ordering Procedures

Order Placement via email: cm.sales.support@hidglobal.com Telephone: +1 561-622-1650 Facsimile: +1 561-622-9938 Ordering activities to obtain technical and/or ordering assistance by calling the following numbers M-F, 8:30 AM – 5:30 PM EST: Toll Free U.S., Canada and the Mediterranean: 866-725-3926 or International: +1-561-622-1650

14. PAYMENT ADDRESS AND WIRE INSTRUCTIONS

14.1. Remit payment in USD currency by check via first class U.S. Mail to:

HID GLOBAL CORPORATION

3950 RCA Boulevard, Suite 5001 Palm Beach Gardens, FL 33410

Country: United States

14.2. Domestic Wire Transfer via FEDWIRE to ABA Number:

INTERNATIONAL PAYMENT FOR MULTI-CURRENCY WIRE TRANSFER

Paying financial institution to advise their U.S. correspondent to pay as follows:

Currency: U.S. Dollars WIRE TO: (Intermediary Bank)

FAVOR OF : (Beneficiary Bank)

FURTHER CREDIT TO: (Beneficiary)

Bank of New York New York, NY SWIFT Code: IRVTUS3N

SEB (Skandinaviska Enskilda Banken) NY

SWIFT Code: ESSEUS33

Account Name: HID Global Corporation Account No: 7364

For all incoming foreign currency wires, please contact our Foreign Exchange Trading Desk at (888) 313-4029 or +1 (408) 654-7774

Payment activities may obtain assistance by calling HID Accounts Receivable at the following numbers M-F, 8:30 AM – 5:30 PM EST:

Toll Free U.S., Canada and the Mediterranean: +1-866-725-3926 International: +1-561-622-1650

15. WARRANTY PROVISION

Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated in the contract’s commercial pricelist will apply to this contract.

DOMESTIC PAYMENT – CURRENCY U.S. Dollars

Remit Payment by Check First Class Mail.

Domestic Wire Transfer via FEDWIRE to ABA number.

HID GLOBAL CORPORATION

611 Center Ridge Drive

Austin, TX 78753 County: Travis

Country: United States

WIRE TO: (Intermediary Bank)

FAVOR OF: (Beneficiary Bank)

FURTHER CREDIT TO: (Beneficiary)

Bank of New York

Fedwire (ABA) Routing No: 021000018

SEB (Skandinaviska Enskilda Banken) NY

Account No: 890 043 9688

Account Name: HID Global Account No: 7364 mailto:cm.sales.support@hidglobal.com

HID Global Corporation (“HID”) warrants that the HID Equipment you have purchased will be free from defects in material and workmanship in normal service and under normal conditions for a period of one year from the date of shipment. Normal service and normal conditions are defined in the documentation. This Limited Warranty is subject to the terms and conditions set forth below.

Repair or Replacement: Unless otherwise stated herein, the sole obligation of HID and your exclusive remedy and recourse under this Limited Warranty is for HID, at its sole election, to either (i) repair the suspected defective Equipment and return the same to you or

(ii) replace the suspected defective Equipment, all on the terms set forth below. The repair or replacement will provide you with Equipment which, in HID’s opinion, performs consistently with its age and usage.

If you become aware that your HID Equipment is defective in material or workmanship in normal service and under normal conditions during its one year Limited Warranty period, then you must promptly contact HID’s Customer Care Center between Monday through Friday, 8:00am to 6:00pm EST, excluding HID holidays, describe the suspected defect in detail and request a Return Merchandise Authorization (“RMA”) number prior to sending the affected Product for repair or requesting a replacement product. Please see your product manual for more information on RMA’s. You will pay the freight to send the Equipment to HID’s designated Service Center, and HID will pay the freight to return the repaired Equipment to you. Each repaired or replacement Equipment is warranted (as set forth herein) for the remaining portion of the original one year Limited Warranty.

Limitations: This limited warranty does not cover visits to repair the HID Equipment at your premises, or the commissioning of the Equipment on site. This Limited Warranty is not a warranty, guarantee or promise that your HID Equipment will conform to its specification or will not fail.

HID shall incur no liability under this Limited Warranty and this Limited Warranty is voidable by HID if in HID’s sole reasonable opinion:

(a) the Equipment is used other than under normal use and under proper environmental and/or electrical conditions, as specified in the manual; (b) the Equipment is not maintained as specified in the equipment manual; (c) the Equipment is subject to abuse, misuse, neglect, accident, flooding, storm, lightning, power surges, dirty power, third-party errors or omissions, or acts of God; (d) the Equipment is modified or altered (unless expressly authorized in writing by HID); (e) the Equipment is installed or used in combination or in assembly with equipment not supplied or authorized by HID; (f) there is a failure to follow specific restrictions or operating instructions; (g) database recovery, (h) HID on-site support, (i) remedial customer training; (j) user or virus caused software reloads;

(k) data migration to new platform; or (l) payment for the Equipment has not been timely made.

The Limited Warranty does not cover nondurable consumable items including, but not limited to, batteries, paper, silicon membranes, cleaning solution, towels, printer cartridges and cables. Replacement supplies of these items may be ordered by contacting HID Sales at 866-725-3926 (toll free in the US) or 561-622-9722. This Limited Warranty does not cover third party peripheral equipment (such as laptops and printers) that is not connected or otherwise used in conjunction with the HID Equipment. Customers should contact the manufacturer of such third party equipment regarding suspected defects in such equipment.

HID’s obligations hereunder are contingent upon your providing the Equipment serial number as proof-of-purchase, and upon HID’s determination that the suspected malfunction is actually due to defects in material or workmanship.

HID reserves the right to improve/modify equipment at any time, at its sole discretion, as it deems necessary.

The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose as described in the documentation.

Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows: Receiving, 3960 RCA Boulevard, Suite 6001, Palm Beach Gardens, FL 33410.

16. EXPORT PACKING CHARGES

Export packing is available. Prices will be quoted upon request.

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE (ANY THRESHOLDS ABOVE THE MICRO-PURCHASE LEVEL)

Payment by Government Charge Card (552.232-77 NOV 2009)

17.1. Definitions.

17.1.1. “Governmentwide commercial purchase card” means a uniquely numbered charge card issued by a contractor under the GSA SmartPay ® program contract for Fleet, Travel, and Purchase Card Services to named individual Government employees or entities to pay for official Government purchases.

17.1.2. “Oral order” means an order placed orally either in person or by telephone.

17.2. At the option of the Government, HID agrees to accept payments of $3,000.00 (Micro-purchase threshold) down to $100.00 USD for written orders made by using the Governmentwide commercial purchase card. For security, Oral Orders cannot be accepted.

17.3. At the option of the Government, HID agrees to accept payments up to $25,000 USD for written orders made by using the Governmentwide commercial purchase card. For security, Oral Orders cannot be accepted.

17.4. HID shall not process a transaction for payment using the charge card until the purchased supplies have been shipped or services performed. Unless the cardholder requests correction or replacement of a defective or faulty item under other contract requirements, HID must immediately credit a cardholder's account for items returned as defective or faulty.

17.5. Payments made using the Governmentwide commercial purchase card are not eligible for any negotiated prompt payment discount. Payment made using a Government debit card will receive the applicable prompt payment discount.

[Title 48, Vol. 4, FAR Chp. 5, GSA SubChp. H, Part 552, Subpart 552.2 – 01-OCT-2012]

18. TERMS AND CONDITIONS OF MAINTENANCE

18.1. Service Areas

The maintenance and repair service rates listed herein are applicable to any ordering activity location within a 100 mile radius of the Contractor's service points. If any additional charge is to apply because of the greater distance from the Contractor's service locations, the mileage rate or other distance factor shall be stated in paragraphs 8.d and 9.d of this Special Item Number 811212.

When repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor's plant(s) listed below SHIPPING ADDRESS:

HID Global Corporation, Receiving, 3960 RCA Boulevard, Suite 6001, Palm Beach Gardens, FL 33410

18.2. Maintenance Order

Agencies may use written orders, EDI orders, credit card orders, or BPAs, for ordering maintenance under this contract. The Contractor shall confirm orders within fifteen (15) calendar days from the date of receipt, except that confirmation of orders shall be considered automatic for renewals for maintenance (Special Item Number 811212). Automatic acceptance of order renewals for maintenance service shall apply for machines which may have been discontinued from use for temporary periods of time not longer than 120 calendar days. If the order is not confirmed by the Contractor as prescribed by this paragraph, the order shall be considered to be confirmed by the Contractor.

The Contractor shall honor orders for maintenance for the duration of the contract period or a lessor period of time, for the equipment shown in the pricelist. Maintenance service shall commence on a mutually agreed upon date, which will be written into the maintenance order. Maintenance orders shall not be made effective before the expiration of any applicable maintenance and parts guarantee/warranty period associated with the purchase of equipment. Orders for maintenance service shall not extend beyond the end of the contract period.

Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice, or shorter notice when agreed to by the Contractor; such notice to become effective thirty (30) calendar days from the date on the notification.

However, the ordering activity may extend the original discontinuance date upon written notice to the Contractor, provided that such notice is furnished at least ten (10) calendar days prior to the original discontinuance date.

18.3. Repair Service and Repair Parts/Spare Parts Orders

Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering repair service and/or repair parts/spare parts under this contract. Orders for repair service shall not extend beyond the end of the contract period.

When repair service is ordered, only one chargeable repairman shall be dispatched to perform repair service, unless the ordering activity agrees, in advance, that additional repair personnel are required to effect repairs.

18.4. Loss or Damage

When the Contractor removes equipment to his establishment for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

18.5. Scope

18.5.1. The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.

18.5.2. Equipment placed under maintenance service shall be in good operating condition.

18.5.3. In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

18.5.4. Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor's guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

18.5.5. If the equipment was not under the Contractor's responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of Special Item Number 811212 (or outside the scope of this contract).

18.6. Responsibilities of the Ordering Activity

18.6.1. Ordering activity personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order, unless agreed to by the Contractor.

18.6.2. Subject to security regulations, the ordering activity shall permit access to the equipment which is to be maintained or repaired.

18.7. Responsibilities of the Contractor

For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

18.8. Maintenance Rate Provisions

18.8.1. The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity.

18.8.2. Regular Hours

The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine (9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location.

18.8.3. After Hours

Should the ordering activity require that maintenance be performed outside of Regular Hours, charges for such maintenance, if any, will be specified in the pricelist. Periods of less than one hour will be prorated to the nearest quarter hour.

18.8.4. Travel and Transportation

If any charge is to apply, over and above the regular maintenance rates, because of the distance between the ordering activity location and the Contractor's service area, the charge will be: $750 per day, portal to portal.

18.9. Repair Service Rate Provisions

18.9.1. Charges

Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.

18.9.2. Multiple Machines

When repairs are ordered by an ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

18.9.3. Travel or Transportation

18.9.3.1. At the Contractor’s Shop

When equipment is returned to the Contractor's shop for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc., from the ordering activity location to the Contractor's plant, and return to the ordering activity location, shall be borne by the ordering activity.

The ordering activity should not return defective equipment to the Contractor for adjustments and repairs or replacement without his prior consultation and instruction.

18.9.3.2. At the Ordering Activity Location (Within Established Service Areas)

When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones. No extra charge, time, or expense will be allowed for travel or transportation of repairmen or machines to or from the ordering activity office; such overhead is included in the repair service rates listed.

18.9.3.3. At the Ordering Activity Location (Outside Established Service Areas)

The repair service rates listed for subparagraph (2) above apply, except that a travel charge of $0.0 per mile for repairmen will apply to the round-trip distance between the geographic limits of the applicable service area and the ordering activity location. Such charge will apply as an additional charge, but it will be limited to one round trip for each request that is made by the ordering activity for repair service, regardless of whether repairs are performed at the ordering activity location or at the Contractor's shop.

When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable.

The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred.

The report shall include departure and arrival dates, times, and the applicable mode of travel.

18.9.4. Labor Rates

18.9.4.1. Regular Hours

The Regular Hours repair service rates listed herein shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., EST, Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service which was requested during Regular Hours, but performed outside the Regular Hours defined above, at the convenience of the Contractor.

18.9.4.2. After Hours

When the ordering activity requires that repair service be performed outside the Regular Hours defined above, except Sundays and Holidays observed at the ordering activity location, the After Hours repair service rates listed herein shall apply. The Regular Hours rates defined above shall apply when repair service is requested during Regular Hours, but performed After Hours at the convenience of the Contractor.

18.9.4.3. Sundays and Holidays

When the ordering activity requires that repair service be performed on Sundays and Holidays observed at the ordering activity location, the Sundays and Holidays repair service rates listed herein shall apply. When repair service is requested to be performed during Regular Hours and/or After Hours, but is performed at the convenience of the Contractor on Sundays or Holidays observed at the ordering activity location, the Regular Hours and/or After Hours repair service rates, as applicable, shall apply.

18.10. Repair Service Rates Table

LOCATION Regular Hours Minimum Charge*

After Hours – Hourly Rate**

Sundays - Hourly Rate**

Holidays – Hourly Rate

Contractor’s Facility $150.00 $150.00 $225.00 $300.00

Ordering Activity’s Location (Within Established Service Areas)

$375.00 $125.00 $150.00 $200.00

Ordering Activity’s Location (Outside Established Service Areas)

$375.00 $125.00 $150.00 $200.00

*Minimum Charges includes four (4) full active repair hours.

**Fractional Hours: At the end of the repair activity, the total hours charged will be prorated to the nearest quarter hour.

18.11. Repair Parts/Spare Parts Rate Provisions

All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer. All parts shall be furnished at prices indicated in the Contractor's GSA Products pricelist attached hereto.

18.12. Guarantee/Warranty – Repair Service and Repair Parts/Spare Parts

18.12.1. Repair Service

All repair work will be guaranteed/warranted for a period of ninety (90) days.

18.12.2. Repair Parts/Spare Parts

All parts, furnished either as spares or repairs parts will be guaranteed/warranted for a period of ninety (90) days.

18.13. Invoices and Payments

18.13.1. Maintenance Service

18.13.1.1. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324. PROMPT

PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

18.13.1.2. Payment for maintenance service of less than one month’s duration shall be prorated at 1/30th of the monthly rate for each calendar day.

18.13.2. Repair Service and Repair Parts/Spare Parts

18.13.2.1. Invoices for Repair Service and parts shall be submitted by the Contractor as soon as possible after completion of work.

18.13.2.2. Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used.

18.13.2.3. Invoices shall be submitted separately to each ordering activity office ordering services under the contract.

18.13.2.4. The cost of repair parts shall be shown as a separate item on the invoice, and shall be priced in accordance with the Repair Parts Rate Provisions, above. PROMPT PAYMENT DISCOUNT, IF APPLICBLE, WHALL BE

SHOWN ON THE INVOICE.

18.14. EQUIPMENT MAINTENANCE – FIRST YEAR (SIN 33411)

This Maintenance Plan applies to the HID Equipment purchased in the applicable purchase order during the Limited Warranty period. Purchaser-furnished equipment or software, third party software or End User-furnished equipment is not eligible. This plan shall not apply to any software product.

Term: This Maintenance Plan is co-terminus with the Limited Warranty.

Coverage: This Maintenance Plan expressly incorporates the terms and conditions of the Limited Warranty in effect as of the date hereof; provided, however, that in the event of any conflict between the terms and conditions of the Limited Warranty and this Maintenance Plan, the terms and conditions of this Maintenance Plan shall prevail.

In addition to the terms and conditions of the Limited Warranty, this Maintenance Plan provides the following additional features:

• Purchasers may report any defects in the Equipment by contacting HID’s Customer Care Center twenty-four (24) hours a day, seven days per week, excluding national holidays. Once the defect is verified by Customer Care Center, HID will ship replacement equipment no later than the next business day to locations within the United States. Cross shipment is not available to international locations. HID will also facilitate the return of the defective equipment.

With certain equipment, the Purchaser may be required to transmit to HID certain electronic files so that the replacement unit can be preconfigured prior to shipment. The Purchaser must pack the defective unit and make it available to HID’s common carrier agent at the time of scheduled pickup. Not doing so may result in extra charges to the Purchaser. Purchaser is responsible for removing all Purchaser data and/or personally identifiable information from any equipment prior to shipping the defective unit to HID. All data and or personally identifiable information on any HID Equipment or parts thereof, in either case, replaced repaired by HID will be erased by HID in a manner so as to be unrecoverable.

• For an additional charge (Part #930158) Maintenance Plan covers third party peripheral equipment (such as laptops and printers) that were purchased from HID in conjunction with the purchase of the HID Equipment

The purchase of this Maintenance Plan is a final sale. This Maintenance Plan is neither returnable nor refundable.

18.15. EQUIPMENT MAINTENANCE – POST WARRANTY (SIN 33411)

Equipment Eligibility: The contract period for the Maintenance Plan commences after the Limited Warranty or First Year Maintenance Plan ends. Equipment is eligible for a Maintenance Plan provided that the warranty has not expired. Any such Equipment deemed ineligible by reason of not being covered by a current warranty is subject to a technical audit conducted by HID prior to the Equipment being eligible for a Maintenance Plan. This audit may be conducted on-site or through a remote data connection to the Equipment. If the result of the audit indicates the Equipment is ineligible for Maintenance, HID will indicate what changes to the Equipment are required to make the Equipment eligible. The audit and any required changes to the Equipment are a billable service at the hourly and material rates in effect at the time the service is ordered. This Maintenance Plan shall not apply to any software, purchaser-furnished equipment or software, third party software or End User-furnished equipment.

Fees and Charges: The prices for the Maintenance Plan can be found in the HID Price List in effect at the time the plan is purchased. Services requested by Purchaser and delivered by HID that are outside the scope of the Maintenance Plan are billable to Purchaser at HID’s hourly and material prices in effect at the time of service.

Technical Support: This Maintenance Plan provides Purchaser with post-warranty remedies for Equipment defects. To obtain service under this Maintenance Plan, Purchaser must contact the HID Customer Care Center. Purchasers may report any defects in the Equipment by contacting HID’s Customer Care Center twenty-four (24) hours a day, seven days per week, excluding national holidays. Once the defect is verified by Customer Care Center, HID will ship replacement equipment no later than the next business day to locations in the United States. HID will also facilitate the return of the defective equipment. With certain equipment, the Purchaser may be required to transmit to HID certain electronic files so that the replacement unit can be preconfigured prior to shipment. The Purchaser must pack the defective unit and make it available to HID’s common carrier agent at the time of scheduled pickup. Not doing so may result in extra charges to the Purchaser.

Purchaser is responsible for removing all Purchaser data and/or personally identifiable information from any equipment prior to shipping the defective unit to HID. All data and or personally identifiable information on any HID Equipment or parts thereof, in either case, replaced repaired by HID will be erased by HID in a manner so as to be unrecoverable.

THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND HID’S SOLE AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR HID EQUIPMENT, AND IS IN LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE

TO YOU.

Exclusions: HID shall incur no liability under this Maintenance Plan and is voidable by HID if in HID’s sole reasonable opinion: (a) the Equipment is used other than under normal use and under proper environmental and/or electrical conditions, as specified in the Equipment manual; (b) the Equipment is not maintained as specified in the manual; (c) the Equipment is subject to abuse, misuse, neglect, accident, flooding, storm, lightning, power surges, dirty power, third-party errors or omissions, or acts of God; (d) the Equipment is modified or altered (unless expressly authorized in writing by HID);

(e) the Equipment is installed or used in combination or in assembly with Equipment not supplied or authorized by HID; (f) there is a failure to follow specific restrictions or operating instructions; or (g) payment for the Equipment has not been timely made.

The Maintenance Plan does not cover nondurable consumable items including, but not limited to, batteries, paper, silicone membranes, cleaning solution, towels, printer cartridges and cables. Replacement supplies of these items may be ordered by contacting HID Sales at 866-725-3926. For an additional charge (Part #930158) Maintenance Plan covers third party peripheral equipment (such as laptops and printers) that were purchased from HID in conjunction with the purchase of the HID Equipment.

HID’s obligations hereunder are contingent upon your providing the Equipment serial number as proof-of-purchase, and upon HID’s determination that the suspected malfunction is actually due to defects in material or workmanship.

THIS MAINTENANCE PLAN IS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL PURCHASER OF THE EQUIPMENT COVERED HEREUNDER; ANY ATTEMPTED TRANSFER

OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO.

HID reserves the right to improve/modify Equipment at any time, at its sole discretion, as it deems necessary.

The purchase of this Maintenance Plan is a final sale; it is neither returnable nor refundable.

18.16. SOFTWARE MAINTENANCE (SIN 54151)

Maintenance Terms

Maintenance provided by HID shall be pursuant to HID’s current commercial maintenance terms as provided below.

Maintenance Fees and Payment

Ordering activity shall pay to HID the Maintenance fee(s) approved and set forth in Contractor’s price list attached hereto. In the event that Maintenance is discontinued or suspended and additional work is necessary to update or upgrade the software to the required operating version before Maintenance is renewed, HID will provide a quotation with prices consistent with the Schedule Price List. With the express, written consent of the Ordering Activity, the necessary software updates or upgrades will be performed prior to exercising the renewal or reinstatement of the Maintenance.

Scope of coverage

Upon payment of applicable fees, HID will provide maintenance services defined herein for the current and future major release of the software for a period of twelve (12) months. As used herein, a “major release” is any version of the software that in HID’s sole determination provides substantial new features, additional functionality, or makes use of different architecture.

Maintenance Services

Subject to the terms herein and ordering activity’s payment of all Maintenance fees HID will provide the following:

Maintenance

HID will use commercially reasonable efforts to acknowledge and address reported and reproducible material defects in the Software which prevent the Software from performing substantially in accordance with the Documentation (each an “defect or issue.”) HID will receive ordering activity reported defects or issues 24 hours a day, 7 days a week and acknowledge any such reported defect or issue within two (2) hours and use best efforts to address and remedy such defect or issue. At no additional cost to ordering activity, HID will deliver to ordering activity, as made commercially available by HID, software defect fixes, Maintenance updates and Major Releases for the Software (“Updates”), which will thereafter be considered “Software” for all purposes except for Limited Software Warranty as defined herein. At its expense and as deemed appropriate by HID in its sole discretion, HID will furnish ordering activity with revised Software Documentation (including release notes identifying each change) with each Update.

Resolution

Except as otherwise expressly set forth herein, HID will use commercially reasonable efforts to resolve each reported defect or issue with the Software by providing either: (i) a reasonable work around, which may consist of specific administrative steps or alternative programming calls; (ii) an object code patch to the Software; or (iii) a specific action plan regarding how HID intends to address the reported defect or issue and an estimate on how long it may take to remedy or work around the error or issue.

Other Defects and Issues

If ordering activity reports a defect or issue with the Software that is scheduled by HID to be addressed in a later Update, HID may address such defect or issue in such Update.

HID Software Updates

HID will deliver HID software updates to facilitate the ordering activity’s transition to the current released software version based on the current operational Designated Machine and its Specified Operating Environment at the ordering activity’s facility. If the ordering agency requires software update assistance, HID will provide up to one hour of remote support at no additional charge. Due to operational environment variables that may be encountered, HID will provide remote support in excess of one hour at prices consistent with the Schedule Price List with the express, written consent of the Ordering Activity.

Upgrades

Change in Operating System: HID provides the software application’s support of changes in the operating system (OS) as part of the software lifecycle. HID will specify which versions of OS are supported by the HID software specified for the ordering activity’s environment. When the ordering activity is under current maintenance, HID will provide the appropriate package of HID software components, which supports an OS version change (Upgrade) at no additional charge.

Change in Designated Machine and/or its Specified Operating Environment: If needed, HID supports the ordering activity technical staff’s documentation of the baseline configuration of the operational Designated Machine and its Specified

Operating Environment with the delivery of the HID software. The ordering activity may install the software in a replacement Designated Machine and its Specified Operating Environment (Upgrade) provided (1) the replacement is equivalent or exceeds the current operational baseline configuration (see above), (2) the replacement provides a HID specified operating system version, and (3) does not change in any way the application programming interfaces (APIs) which the operational HID software interacts. The ordering activity agrees to discontinue the use of the replaced Designated Machine after 30 days of successful replacement system operation.

If required, HID technical support for changes in the Operating System or the Designated Machine and/or its Specified Operating Environment will be provided as a professional service to the ordering activity at prices consistent with the Schedule Price List with the express, written consent of the Ordering Activity.

Responsibilities for Maintenance Delivery and Support Lines

HID Responsibilities

Second Line Support. HID shall maintain the organization and processes necessary to provide second line support for the Software to ordering activity. Such second line support will be provided to ordering activity only if, after reasonable commercial effort, ordering activity’s First Line Support is unable to diagnose and/or resolve problems or performance deficiencies in the Software. Second line support will be provided to designated and trained representatives of ordering activity. HID shall have no obligation to provide second line support directly to any of ordering activity’s end users. Second line support will be provided primarily through remote access services (see Ordering activity Responsibilities herein) and through telephone support in English utilizing VOIP or direct dial voice connection toll free in the United States, Canada and the Caribbean at (866) 276-7761, internationally at +1-561-622-9210 or by email at cm.cmcc@hidglobal.com.

Ordering activity Responsibilities

First Line Support. Ordering activity shall establish and maintain the organization and processes to provide first line support directly to any of ordering activity’s end users. HID shall have no obligation to provide any first line support to ordering activity’s end users. First line support shall include: (a) a direct response to ordering activity’s end users with respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution of problems or performance deficiencies in the Software.

Access and…