MAS - Objective Interface Systems, Inc. - GS35F0169W

Multiple Award Schedule GSA Contract No.: GS-35F-0169W

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GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ®, a menu-driven database system. The internet address for GSA

Advantage! ® is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

Special Item No. OLM Order-Level Materials (OLM)

FSC/PSC Class D399 IT AND TELECOM- OTHER IT AND TELECOMMUNICATIONS

Order-Level Materials Supplies and/or Services

Note that Order-Level Materials SIN is not limited to the NAICS/PSC selected in this solicitation.

Special Item No. 33411 Purchasing of New Electronic Equipment

FSC Class 5810 - Communications Security Equipment and Components

Communications Security Equipment

FSC Class 5895 - Miscellaneous Communications Equipment

Miscellaneous Communications Equipment

FSC Class 5935 – Connectors, Electrical

FSC Class 5963 – Electronic Modules

FSC Class 5995 - Cable, Cord, and Wire Assemblies: Communications Equipment

Communications Equipment Cables

FSC Class 6020 – Fiber Optic Cable Assemblies and Harnesses

Fiber Optic Cable Assemblies and Harnesses

FSC Class 6030 - Fiber Optic Devices

FSC/PSC Class 7010 ADPE System Configuration

End User Computers/Desktop Computers Laptop/Portable/Notebook Computers Large Scale Computers Optical and Imaging Systems Professional Workstations

FSC Class 7025 - Input/Output and Storage Devices

Display Graphics, including Video Graphics, Light Pens, Digitizers, Scanners, and Touch Screens

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Network Equipment Other Communications Equipment Storage Devices including Magnetic Storage, Magnetic Tape Storage and Optical Disk Storage Other Input/Output and Storage Devices, Not Elsewhere Classified

FSC/PSC Class 7050 ADP Components

ADP Boards

Special Item No. 811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

FSC/PSC Class J058 Maint/Repair/Rebuild of Equipment Communication, Detection, and Coherent Radiation Equipment

Maintenance Repair Parts/Spare Parts Repair Service Third Party Maintenance

FSC/PSC Class J070 Maint/Repair/Rebuild of Equipment- ADP Equipment/Software/Supplies/Support Equipment

Maintenance Repair Parts/Spare Parts Repair Service Third Party Maintenance Storage Devices including Magnetic Storage, Magnetic Tape Storage and Optical Disk Storage Other Input/Output and Storage Devices, Not Elsewhere Classified

Special Item No. 511210 Software Licenses

FSC/PSC Class 7030 ADP Software

Application Software Communications Software Large Scale Computers Microcomputers Utility Software

Special Item No. 54151 Software Maintenance Services

FSC/PSC Class J070 Maint/Repair/Rebuild of Equipment- ADP Equipment/Software/Supplies/Support Equipment

Maintenance of Software

Special Item No. 611420 Information Technology Training

FSC/PSC Class U012 Education/Training- Information Technology/Telecommunications Training

Training Courses for Information Technology Equipment and Software

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Special Item No. 54151S Information Technology Professional Services

FSC/PSC Class D301 IT And Telecom- Facility Operation and Maintenance

FSC/PSC Class D302 IT And Telecom- Systems Development

FSC/PSC Class D306 IT And Telecom- Systems Analysis

FSC/PSC Class D307 IT And Telecom- IT Strategy and Architecture

FSC/PSC Class D308 IT And Telecom- Programming

FSC/PSC Class D310 IT And Telecom- Cyber Security and Data Backup

FSC/PSC Class D311 IT And Telecom- Data Conversion

FSC/PSC Class D313 IT And Telecom- Computer Aided Design/Computer Aided Manufacturing (CAD/CAM)

FSC/PSC Class D316 IT And Telecom- Telecommunications Network Management

FSC/PSC Class D317 IT And Telecom- Web-Based Subscription

FSC/PSC Class D399 IT And Telecom- Other IT and Telecommunications

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Note 2: Offerors and Agencies are advised that SIN 54151S is not to be used as a means to procure services which properly fall under the Brooks Act. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of, and in conjunction with the purchase of a product. Under such circumstances the services must be performed by the publisher or manufacturer or one of their authorized agents.

The Service Contract Act (SCA) is applicable to this contract as it applies to the entire Schedule and all services provided. While no specific labor categories have been identified as being subject to SCA due to exemptions for professional employees (FAR

22.1101, 22.1102 and 29 CFR 541.300), this contract still maintains the provisions and protections for SCA eligible labor categories. If the contractor adds SCA labor categories / employees to the contract through the modification process, the contractor must establish a SCA matrix identifying the GSA labor category titles, the occupational code, SCA labor category titles and the applicable wage determination number. Failure to do so may result in cancellation of the contract.

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GSA Contract No. GS-35F-0169W

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Period Covered by Contract: December 18, 2009 through December 17, 2029

Pricing current through Modification PS-A893, dated April 4, 2025

Supplement No. 2025_2

Objective Interface Systems, Inc.

220 Spring Street, Suite 530

Herndon, VA 20170-6201

Voice: 703-295-6500

Fax: 703-295-6501 web: www.ois.com email: gsa.orders@ois.com

Small Business

Prices Shown Herein are Net (discount deducted) http://www.ois.com/ mailto:gsa.orders@ois.com

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TABLE OF CONTENTS

GENERAL SERVICES ADMINISTRATION FEDERAL SUPPLY SERVICE Authorized Federal Supply Schedule Price

List

Table of Contents

Customer Information

1a. Table of awarded Special Item Numbers

1b. Lowest Priced Model Number and Lowest unit price for that model for each special item number

1c. Description of corresponding commercial job titles, experience, functional responsibility and education

2. Maximum Order

3. Minimum Order

4. Geographic Coverage (delivery area)

5. Point(s) of production (city, county, and State or foreign country)

6. Discounts:

7. Quantity Discounts

8. Prompt Payment Terms

9. Foreign Items

10a. time of Delivery

10b. Expedited Delivery

10c. Overnight and 2-day delivery

10d. Urgent Requirements

11. FOB Point

12a. Ordering Address

12b. Ordering procedures

13. Contractor’s Payment Address

14. Warranty

15. Export packing charges

16. Terms and conditions of rental, maintenance, and repair

17. Terms and conditions of installation

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices

18b. Terms and conditions for any other services

19. List of service and distribution points

20. List of participating dealers

21. Preventive maintenance

22a. Special attributes such as environmental attributes

22b. Section 508 Compliance

23. Unique entity identifier (UEI) number

24. Notification regarding registration in System for Award Management (SAM) database:

Terms and Conditions Applicable to Purchasing of New Electronic Equipment (Special Item Number 33411)

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1. Material and Workmanship

2. Order

3. Transportation of Equipment

4. Installation and Technical Services

5. Inspection/Acceptance

6. Warranty

7. Responsibilities of the Contractor

8. Trade-in of Information Technology Equipment

Terms and Conditions Applicable to Maintenance of Equipment, Repair Services and/or Repair/Spare Parts (Special Item

Number 811212)

1. Service Areas

2. Maintenance Order

3. Repair Service and Repair parts/Spare Parts Orders

4. Loss or Damage

5. Scope

6. Responsibilities of the Ordering Activity

7. Responsibilities of the Contractor

8. Maintenance Rate Provisions

9. Repair Service Rate Provisions

10. Repair Parts/Spare Parts Rate Provisions

11. Guarantee/Warranty Repair Service and Repair Parts/Spare Parts

12. Invoices and Payments

Terms and Conditions Applicable to Software Licenses (Special Item Number 511210), and Software Maintenance Services

(Special Item Number 54151)

1. Inspection/Acceptance

2. Enterprise User License Agreements Requirements (EULA)

3. Guarantee/Warranty

4. Technical Services

5. Software Maintenance

6. Periods of Term Licenses (SIN 511210) and Maintenance (SIN 54151)

7. Conversion from Term License to Perpetual License

8. Term License Cessation

9. Utilization Limitations - (SIN 511210 and SIN 54151)

10. Software Conversions - (SIN 511210)

11. Descriptions and Equipment Compatibility

12. Right-to-Copy Pricing

Terms and Conditions Applicable to Purchase of Information Technology Training Courses (Special Item Number

611420)

1. Scope

2. Order

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3. Time of Delivery

4. Cancellation and Rescheduling

5. Follow-Up Support

6. Price for Training

7. Invoices and Payment

8. Format and Content of Training

9. "No Charge" Training

Terms and Conditions Applicable to Information Technology (IT) Professional Services (Special Item Number 54151S) ... 25

1. Scope

2. Performance Incentives I-FSS-60 Performance Incentives (April 2000)

3. Order

4. Performance Of Services

5. Stop-Work Order (FAR 52.242-15) (Aug 1989)

6. Inspection of Services

7. Responsibilities of the Contractor

8. Responsibilities of the Ordering Activity

9. Independent Contractor

10. Organizational Conflicts of Interest

11. Invoices

12. Payments

13. Resumes

14. Incidental Support Costs

15. Approval of Subcontracts

16. Description of IT Professional Services and Pricing

SIN 33411 Prices

SIN 811212 Prices

SIN 511210 and SIN 54151 Prices

SIN 611420 Prices

OIS Professional IT Services Position Descriptions for SIN 54151S

SIN 54151S GSA Labor Rates

OIS Enterprise Products End-User Agreement (“EUA”)

OIS Personal-Use Developer and Deployment License Agreement

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CUSTOMER INFORMATION

1A. TABLE OF AWARDED SPECIAL ITEM NUMBERS

Special Item No. OLM Order-Level Materials (OLM)

Special Item No. 33411 Purchasing of New Electronic Equipment (see attached descriptions and prices)

Special Item No. 811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts (see attached descriptions and prices)

Special Item No. 511210 Software Licenses (see attached descriptions and prices)

Special Item No. 54151 Software Maintenance Services (see attached descriptions and prices)

Special Item No. 611420 Information Technology Training (see attached descriptions and prices)

Special Item No. 54151S Information Technology Professional Services (see attached descriptions and prices)

1B. LOWEST PRICED MODEL NUMBER AND LOWEST UNIT PRICE FOR THAT MODEL FOR EACH SPECIAL ITEM

NUMBER

SIN Model Number Unit Price

OLM N/A N/A

33411 SFP-Optical-1000Mb $84.00

811212 BCSMP-SWC-CHMS01-1YR $96.00

511210 OEXC-TLS-1P-1YR $960.00

54151 M-OERT $2,640.00

611420 TR-BC-AUTHWS-1S2DY $2,400.00

54151S Logistician 2 $131.94

1C. DESCRIPTION OF CORRESPONDING COMMERCIAL JOB TITLES, EXPERIENCE, FUNCTIONAL RESPONSIBILITY

AND EDUCATION

See attached listing.

2. MAXIMUM ORDER

The Maximum Order for all Special Item Numbers (SINs) is $500,000, except that the Maximum Order for SIN 611420 is

$250,000 and for SIN OLM is $250,000.

3. MINIMUM ORDER

The Minimum Order for all Special Item Numbers (SINs) is $100.00.

4. GEOGRAPHIC COVERAGE (DELIVERY AREA)

SIN OLM: Domestic and Overseas

SIN 33411: Domestic and Overseas

SIN 811212: Domestic and Overseas

SIN 511210: Domestic and Overseas

SIN 54151: Domestic and Overseas

SIN 611420: Domestic and Overseas

SIN 54151S: Domestic and Overseas

5. POINT(S) OF PRODUCTION (CITY, COUNTY, AND STATE OR FOREIGN COUNTRY)

Herndon (Fairfax County), Virginia.

6. DISCOUNTS:

Prices shown are NET Prices; Basic Discounts have been deducted.

7. QUANTITY DISCOUNTS

OLM Order-Level Materials (OLM): None

33411 Purchasing of New Electronic Equipment: None.

811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts: None.

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511210 Software Licenses:

Discounts for Perpetual Software Licenses

Sum of List Prices of

Products Purchased on Order

Per Purchase Order

Discount

From To Discount on Software

License Purchases

$0 $15,000 0%

$15,001 $40,000 5%

$40,001 $70,000 10%

$70,001 $110,000 15%

$110,001 above 17%

Discounts for Term Software Licenses

Sum of List Prices of

Products Purchased on Order

Per Purchase Order

Discount

From To Discount on Software

License Purchases

$0 $25,000 0%

$25,001 $50,000 5%

$50,001 $100,000 10%

$100,001 $250,000 15%

$250,001 above 17%

54151 Software Maintenance Services: 3% discount on renewal of 10 licenses or more

611420 Information Technology Training: None

54151S Information Technology Professional Services: None.

8. PROMPT PAYMENT TERMS

Net 30 days. No Prompt Payment discount. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. FOREIGN ITEMS

None.

10A. TIME OF DELIVERY

Special Item Number Normal Delivery Time (Days ARO)

OLM Order-Level Materials (OLM) To be negotiated at the Task Order Level

33411 Purchasing of New Electronic Equipment

30 days ARO if order is less than or equal to

$500,000

*See Black Channel Delivery Notes below

811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

5 days ARO if order is less than or equal to

$500,000

511210 Software Licenses 5 days ARO

54151 Software Maintenance Services 5 days ARO

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611420 Information Technology Training To be negotiated at the Task Order Level

54151S Information Technology Professional Services To be negotiated at the Task Order Level

*Black Channel Delivery Notes – All Black Channel® products require a signed Handling Requirements document delivered to

OIS prior to shipment.

10B. EXPEDITED DELIVERY

Items available for expedited delivery are noted in this price list. Contact OIS for expedited delivery pricing.

10C. OVERNIGHT AND 2-DAY DELIVERY

Overnight and 2-day delivery may be available. Please contact OIS for availability and rates for overnight and 2-day delivery.

10D. URGENT REQUIREMENTS

Please contact OIS to effect a faster delivery.

11. FOB POINT

Orders to CONUS destinations are delivered FOB Destination. At the customer’s option, orders to OCONUS destinations are either delivered FOB Destination to the CONUS point of exportation or FOB Origin.

12A. ORDERING ADDRESS

Objective Interface Systems, Inc.

220 Spring Street

Herndon, VA 20170-6201

+1-703-295-6500 or +1-800-800-OIS7 (6477)

+1-703-295-6501 (Fax) gsa.orders@ois.com

12B. ORDERING PROCEDURES

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in

Federal Acquisition Regulation (FAR) 8.405-3.

13. CONTRACTOR’S PAYMENT ADDRESS

Objective Interface Systems, Inc.

220 Spring Street

Herndon, VA 20170-6201

+1-703-295-6500 or +1-800-800-OIS7 (6477)

+1-703-295-6501 (Fax)

14. WARRANTY

Standard commercial warranty will apply.

15. EXPORT PACKING CHARGES

Not applicable.

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR

See OIS's Critical Information document for details on Maintenance and repair.

17. TERMS AND CONDITIONS OF INSTALLATION

All OIS equipment is self-installable.

mailto:gsa.orders@ois.com

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18A. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS

FROM LIST PRICES

See Contractor’s Critical Information document for details on Maintenance and repair.

18B. TERMS AND CONDITIONS FOR ANY OTHER SERVICES

Not applicable.

19. LIST OF SERVICE AND DISTRIBUTION POINTS

Not applicable.

20. LIST OF PARTICIPATING DEALERS

Available upon request.

21. PREVENTIVE MAINTENANCE

Not applicable.

22A. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES

Not applicable.

22B. SECTION 508 COMPLIANCE

If applicable, Section 508 compliance information on the supplies and services in this contract is available on Electronic and

Information Technology (EIT) supplies and services by request from the following email address: Section508@ois.com

The EIT standards can be found at: www.Section508.gov/.

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER

PPB3MH5K4FC3.

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE:

Objective Interface Systems, Inc., is registered in the System for Award Management (SAM). The registration is currently active.

http://www.section508.gov/

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TERMS AND CONDITIONS APPLICABLE TO PURCHASING OF NEW ELECTRONIC EQUIPMENT

(SPECIAL ITEM NUMBER 33411)

The licensing and use of the Black Channel® hardware, software, and firmware products shall be subject solely and exclusively to the terms and conditions of the OIS Enterprise Products End-User Agreement (“EUA”) as approved by the GSA and as attached as Attachment 1 to this document. To the extent that there is any conflict between the terms and conditions of Part II and Part III of the Solicitation Document (or any of the terms set forth herein) and the EUA, the terms of the EUA shall prevail.

1. MATERIAL AND WORKMANSHIP

All equipment furnished hereunder must satisfactorily perform the function for which it is intended.

2. ORDER

Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPA) agreements shall be the basis for purchase in accordance with the provisions of this contract. If time of delivery extends beyond the expiration date of the contract, the Contractor will be obligated to meet the delivery and installation date specified in the original order.

For credit card orders and BPAs, telephone orders are permissible.

3. TRANSPORTATION OF EQUIPMENT

FOB DESTINATION. Prices cover equipment delivery to destination, for any location within the geographic scope of this contract.

4. INSTALLATION AND TECHNICAL SERVICES

a. INSTALLATION. When the equipment provided under this contract is not normally self-installable, the Contractor's technical personnel shall be available to the ordering activity, at the ordering activity's location, to install the equipment and to train ordering activity personnel in the use and maintenance of the equipment. The charges, if any, for such services are listed below, or in the price schedule:

All OIS equipment is self-installable.

b. INSTALLATION, DEINSTALLATION, REINSTALLATION. The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall receive less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 33411.

c. OPERATING AND MAINTENANCE MANUALS. The Contractor shall furnish the ordering activity with one (1) copy of all operating and maintenance manuals which are normally provided with the equipment being purchased.

5. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any equipment that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming equipment at no increase in contract price. The ordering activity must exercise its postacceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

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6. WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial warranty will apply to this contract.

WARRANTY: Contractor’s sole warranty for products sold hereunder is as set forth in the EUA. Except for this warranty, unless otherwise required by applicable law, SELLER MAKES NO WARRANTY, EXPRESS OR

IMPLIED, AND EXPRESSLY EXCLUDES ANY WARRANTY OF MERCHANTIBILITY OR FITNESS FOR A

PARTICULAR PURPOSE.

b. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

c. If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows:

Address provided on a per order basis.

d. Contractor’s sole liability for repair of equipment under warranty or a maintenance agreement shall be limited to replacement parts and labor for diagnosed manufacturer defects.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City or otherwise) covering work of this character, and shall include all costs, if any, of such compliance in the prices quoted in this offer.

8. TRADE-IN OF INFORMATION TECHNOLOGY EQUIPMENT

When an ordering activity determines that Information Technology equipment will be replaced, the ordering activity shall follow the contracting policies and procedures in the Federal Acquisition Regulation (FAR), the policies and procedures regarding disposition of information technology excess personal property in the Federal Property Management Regulations

(FPMR) (41 CFR 101-43.6), and the policies and procedures on exchange/sale contained in the FPMR (41 CFR part 101-

46).

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TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE OF EQUIPMENT, REPAIR SERVICES

AND/OR REPAIR/SPARE PARTS (SPECIAL ITEM NUMBER 811212)

The licensing and use of the Black Channel hardware, software, and firmware products shall be subject solely and exclusively to the terms and conditions of the OIS Enterprise Products End-User Agreement (“EUA”) as approved by the GSA. To the extent that there is any conflict between the terms and conditions of Part II and Part III of the Solicitation Document (or any of the terms set forth herein) and the EUA, the terms of the EUA (as approved by the GSA) shall prevail.

1. SERVICE AREAS

a. The maintenance and repair service rates listed herein are applicable to the Contractor's facility maintenance repair service rates as well as offsite maintenance repair service rates, in each case for items of equipment under an active warranty and for items of equipment not under an active warranty, all as further described herein. If any additional charge is to apply because of the distance from the Contractor’s service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level. The "service area" for purposes of these terms and conditions shall be a 50 mile radius of the Contractor’s Depot (as defined below).

b. Repair services will be performed at the Contractor's facility ("Depot") listed below:

Objective Interface Systems, Inc.

220 Spring Street

Herndon, VA 20170-6201

When repair services cannot be performed at the Contractor's Depot, they will be performed at the ordering activity installation site in accordance with the provisions described herein.

2. MAINTENANCE ORDER

a. Agencies may use written orders, EDI orders, credit card orders, or BPAs, for ordering maintenance under this contract. The Contractor shall confirm orders within fifteen (15) calendar days from the date of receipt, except that confirmation of orders shall be considered automatic for renewals for maintenance (Special Item Number 811212) done in accordance with these terms. Automatic acceptance of order renewals for maintenance service shall apply for machines which may have been discontinued from use for temporary periods of time not longer than 120 calendar days. If the order is not confirmed by the Contractor as prescribed by this paragraph, the order shall be considered to be confirmed by the

Contractor.

b. The Contractor shall honor orders for maintenance for the duration of the contract period or a lessor period of time, for the equipment shown in the pricelist, if the orders are made in conformance with these terms. Maintenance service shall commence on a mutually agreed upon date, which will be written into the maintenance order. Maintenance orders shall not be made effective before the expiration of any applicable maintenance and parts guarantee/warranty period associated with the purchase of equipment or additional warranty renewal. Orders for maintenance service shall not extend beyond the end of the contract period.

c. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice, or shorter notice when agreed to by the Contractor; such notice to become effective thirty (30) calendar days from the date on the notification. However, the ordering activity may extend the original discontinuance date upon written notice to the

Contractor, provided that such notice is furnished at least ten (10) calendar days prior to the original discontinuance date.

d. Annual Funding. When annually appropriated funds are cited on a maintenance order, the period of maintenance shall automatically expire on September 30th of the contract period, or at the end of the contract period, whichever occurs first. Renewal of a maintenance order citing the new appropriation shall be required, if maintenance is to continue during any remainder of the contract period.

e. Cross-year Funding Within Contract Period. Where an ordering activity's specific appropriation authority provides for funds in excess of a 12 month, fiscal year period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

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f. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of maintenance service, if maintenance is to be terminated at that time. Orders for continued maintenance will be required if maintenance is to be continued during the subsequent period.

g. For purchase orders for extended warranty products, the following provisions shall apply:

i) Products under an active warranty agreement: An ordering activity must renew warranty on all products under control of same group of related administrative workstations at the same time, and may not renew piece by piece.

Equipment that has been retired and that has been properly destroyed or is pending proper destruction does not need to be renewed.

ii) Products not under an active warranty agreement: If an ordering activity desires to purchase extended warranty products for items that are not under an active warranty agreement with Contractor, then the ordering activity may not purchase such extended warranty products for such items without first receiving the prior written approval of

Contractor to purchase such extended warranty products.

If Contractor gives such prior written approval, then:

a) The ordering activity will be charged a Restart Fee for those items not under an active warranty agreement with Contractor. The Restart Fee will not exceed the cost of 1/12th of the then annual warranty renewal cost for such item multiplied by the number of months that such product is out of warranty.

b) An ordering activity must renew warranty on all products under control of same group of related administrative workstations at the same time, and may not renew piece by piece. An ordering activity may not renew maintenance on any item that ordering activity knows or should have known to be broken or needing repair without fully disclosing the same to Contractor in writing prior to the renewal, and receiving

Contractor's approval to renew the maintenance on the item.

Equipment that has been retired and that has been properly destroyed or is pending proper destruction does not need to be renewed.

3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS

a. Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering repair service and/or repair parts/spare parts under this contract. Only Contractor may install or use repair parts/spare parts on the equipment. Orders for repair service shall not extend beyond the end of the contract period.

b. When repair service is ordered for performance at the ordering activity installation site, only one chargeable repairman shall be dispatched to perform repair service, unless the ordering activity agrees, in advance, that additional repair personnel are required to effect repairs.

c. When repair service for an item of equipment is to be performed at the Contractor's Depot, the following provisions shall apply:

i) The ordering activity shall be responsible for all costs and expenses for packaging and shipping such item to

Contractor's Depot, all such returns to be made in accordance with the EUA.

ii) For items of equipment under an active warranty agreement with Contractor, the Contractor will be responsible for shipping the repaired item back to the ordering activity in accordance with the shipping policies of SIN 33411 products in the contract.

iii) For items of equipment that are not under an active warranty agreement with the Contractor, then:

a) The ordering activity shall pay the hourly rate of the Contractor's employees for repair, as well as for parts in accordance with these terms and conditions.

b) The Contractor shall ship the item to the ordering activity FOB Origin, so the ordering activity will be responsible for shipping the item to the ordering activity location in accordance with the EUA.

d. When repair service for an item of equipment is to be performed at the ordering activity's installation site, the following provisions shall apply:

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i) The ordering activity shall pay Contractor for the hourly labor rate of the maintenance engineer for the total time spent by the maintenance engineer to travel to and from the ordering activity location.

ii) In addition, for items of equipment that are not under an active warranty agreement with the Contractor, then the ordering activity shall pay the hourly rate of the Contractor's employees for repair, as well as for spare/repair parts, in accordance with these terms and conditions.

4. LOSS OR DAMAGE

When equipment is returned to the Contractor's Depot for warranty repair by the Government, the Government shall be responsible for any loss or damage to equipment being returned until the equipment is received by the Contractor at its Depot.

Contractor shall be responsible for any loss or damages while the equipment is at the Contractor's Depot and until a) for items under active warranty, the equipment is returned to the Government's location, and b) for items not under active warranty, the equipment is shipped FOB Origin.

5. SCOPE

a. The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity in accordance with the terms herein during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.

b. Equipment placed under maintenance service shall be in good operating condition.

(1) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

(2) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor's guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

(3) If the equipment was not under the Contractor's responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of Special Item

Number 811212 (or outside the scope of this contract).

6. RESPONSIBILITIES OF THE ORDERING ACTIVITY

a. Ordering activity personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order, unless agreed to by the Contractor.

b. Subject to security regulations, the ordering activity shall permit access to the equipment which is to be maintained or repaired.

c. If the Ordering Activity desires a factory authorized/certified service personnel then this should be clearly stated in the task or delivery order.

7. RESPONSIBILITIES OF THE CONTRACTOR

a. For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as practicable after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 3 business days after notification.

b. If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the Ordering Activity and the Contractor.

8. MAINTENANCE RATE PROVISIONS

a. For items of equipment that are under an active warranty agreement with the Contractor, the Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity or as otherwise specified in the EUA.

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b. REGULAR HOURS

Being under an active warranty agreement with Contractor shall entitle the ordering activity to maintenance service during a mutually agreed upon nine (9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location.

c. AFTER HOURS

Should the ordering activity require that maintenance be performed outside of Regular Hours, charges for such maintenance, if any, will be specified in the pricelist. Periods of less than one hour will be prorated to the nearest quarter hour.

d. TRAVEL AND TRANSPORTATION

If any charge is to apply, over and above the regular maintenance rates, because of the distance between the ordering activity location and the Contractor’s service area, the charge will be negotiated at the Task Order level. The Contractor will charge the ordering activity the hourly labor rate of the maintenance engineer for the total time spent by the maintenance engineer to travel to and from the ordering activity location.

e. QUANTITY DISCOUNTS

Quantity discounts from listed maintenance service rates for multiple equipment owned and/or leased by an ordering activity are indicated below: ***None***

Quantity Range Discounts

________ Units _______%

________ Units _______%

________ Units _______%

9. REPAIR SERVICE RATE PROVISIONS

a. CHARGES. Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.

b. MULTIPLE MACHINES. When repairs are ordered by an ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

c. TRAVEL OR TRANSPORTATION

(1) AT THE CONTRACTOR'S SHOP

(a) When equipment is returned to the Contractor's shop for adjustments or repairs, the cost of transportation, packing, etc., from the ordering activity location to the Contractor's plant, shall be borne by the ordering activity.

(b) The ordering activity shall not return defective equipment to the Contractor for adjustments and repairs or replacement without Contractor's prior consultation and instruction.

(2) AT THE ORDERING ACTIVITY LOCATION (Within Established Service Areas)

When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones.

(3) AT THE ORDERING ACTIVITY LOCATION (Outside Established Service Areas)

(a) If repairs are to be made at the ordering activity location, and the location is outside the service area as shown in paragraph 1.a, the repair service and mileage rates negotiated per subparagraphs 1.a and 8.d will apply.

(b) The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel.

d. LABOR RATES

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(1) REGULAR HOURS

The Regular Hours repair service rates listed herein shall entitle the ordering activity to repair service during the period

8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service which was requested during Regular Hours, but performed outside the

Regular Hours defined above, at the convenience of the Contractor.

(2) AFTER HOURS

When the ordering activity requires that repair service be performed outside the Regular Hours defined above, except

Saturdays, Sundays and Holidays observed at the ordering activity location, the After Hours repair service rates listed herein shall apply. The Regular Hours rates defined above shall apply when repair service is requested during Regular

Hours, but performed After Hours at the convenience of the Contractor.

(3) SATURDAYS, SUNDAYS AND HOLIDAYS

When the ordering activity requires that repair service be performed on Saturdays, Sundays and Holidays observed at the ordering activity location, the Saturdays, Sundays and Holidays repair service rates listed herein shall apply. When repair service is requested to be performed during Regular Hours and/or After Hours, but is performed at the convenience of the

Contractor on Saturdays, Sundays or Holidays observed at the ordering activity location, the Regular Hours and/or After

Hours repair service rates, as applicable, shall apply.

Repair Service Rates

Location Minimum

Charge*

Regular Hours

(per hour)**

After Hours

(per hour)**

Saturdays, Sundays and

Holidays

(per hour)**

Contractor's Shop $260 $130 $160 $195

Ordering Activity Location

(Within Established Service Areas) $550 $140 $160 $195

Ordering Activity Location

(Outside Established Service Areas) $550 $140 $160 $195

* MINIMUM CHARGES INCLUDE TWO FULL HOURS ON THE JOB.

** FRACTIONAL HOURS, AT THE END OF THE JOB, WILL BE PRORATED TO THE NEAREST QUARTER HOUR.

10. REPAIR PARTS/SPARE PARTS RATE PROVISIONS

All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer. All parts shall be furnished at prices indicated in the Contractor's then current commercial pricelist at a discount of 4% from such listed prices.

All GSA Extended Warranty products include price of parts.

11. GUARANTEE/WARRANTY REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS

a. REPAIR SERVICE

All repair work for Extended Warranty products will be guaranteed/warranted for the period described in the OIS Product

Warranty, Maintenance and Support Terms and Conditions, which is contained as Schedule 2 A in the OIS Enterprise

Products End-User Agreement (“EUA”).

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All warranties, support, maintenance, repairs and parts for Extended Warranty products are solely and exclusively subject to the terms and conditions of the EUA, including Schedule 2 of the EUA (OIS Product Warranty, Maintenance and Support

Terms and Conditions).

b. REPAIR PARTS/SPARE PARTS

All parts, furnished either as spares or repairs parts, will be guaranteed/warranted for a period of 90 days following date of completion of the services and shipment of the product involved.

12. INVOICES AND PAYMENTS

a. Maintenance Service

Maintenance Service for equipment products under this contract is primarily composed of Extended Warranty products which provide for extended hardware warranty repair or replace services, software and firmware updates and email and telephonic support, all as more fully described in the Schedule 2 (OIS Product Warranty, Maintenance and Support Terms and Conditions) attached to the GSA-approved EUA. These products are generally invoiced in full at the time of purchase.

(1) Invoices for maintenance services or items not covered by the Extended Warranty products shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Such maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON

THE INVOICE.

(2) Payment for maintenance service of less than one month's duration shall be prorated at 1/30th of the monthly rate for each calendar day.

b. Repair Service and Repair Parts/Spare Parts

Invoices for repair service and parts shall be submitted by the Contractor as soon as possible after completion of work.

Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used. Invoices shall be submitted separately to each ordering activity office ordering services under the contract. The cost of repair parts shall be shown as a separate item on the invoice, and shall be priced in accordance with paragraph #10, above.

PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

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TERMS AND CONDITIONS APPLICABLE TO SOFTWARE LICENSES (SPECIAL ITEM NUMBER

511210), AND SOFTWARE MAINTENANCE SERVICES (SPECIAL ITEM NUMBER 54151)

The licensing and use of the ORBexpress® software shall be subject solely and exclusively to the terms and conditions of the OIS

Personal-Use Developer and Deployment License Agreement as approved by the GSA (the “ORBexpress License Agreement”).

To the extent that there is any conflict between the Terms and Conditions of Part II or Part III of the Solicitation Document (or any of the terms set forth below) and the ORBexpress License Agreement, the terms of the ORBexpress License Agreement shall prevail. Please see the attached ORBexpress License Agreement.

1. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any software that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming software at no increase in contract price. The ordering activity must exercise its post acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the software, unless the change is due to the defect in the software.

2. ENTERPRISE USER LICENSE AGREEMENTS REQUIREMENTS (EULA)

The Contractor shall provide all Enterprise User License Agreements in an editable Microsoft Office (Word) format.

3. GUARANTEE/WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial guarantee/warranty as stated in the contract’s commercial pricelist will apply to this contract.

The licensing and use of the ORBexpress software shall be subject solely and exclusively to the terms and conditions of the

ORBexpress License Agreement. To the extent that there is any conflict between the Terms and Conditions of Part II or Part

III of the Solicitation Document and the ORBexpress License Agreement, the terms of the ORBexpress License Agreement shall prevail, including, without limitation, the provisions regarding commercial guarantees and warranties.

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

4. TECHNICAL SERVICES

The Contractor, without additional charge to the ordering activity, shall provide a hot line technical support number 703-

295-6500 for the purpose of providing user assistance and guidance in the implementation of the software. The technical support number is available from 8:00 am to 5:00 pm.

5. SOFTWARE MAINTENANCE

a. Software maintenance as it is defined: (select software maintenance type):

__X________ 1. Software Maintenance as a Product (SIN 511210)

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that are included in the purchase price of the product in the commercial marketplace. No charge support includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, email and/or web-based general technical support for user’s self-diagnostics.

Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.

Software Maintenance as a product is billed at the time of purchase.

X 2. Software Maintenance Services (SIN 54151)

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Software maintenance as a service creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance as a service includes person-to-person communications regardless of the medium used to communicate: telephone support, on-line technical support, customized support, and/or technical expertise which are charged commercially. Software maintenance as a service is billed arrears in accordance with 31 U.S.C. 3324.

Software maintenance as a service is billed in arrears in accordance with 31 U.S.C. 3324.

b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT

DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

6. PERIODS OF TERM LICENSES (SIN 511210) AND MAINTENANCE (SIN 54151)

a. The Contractor shall honor orders for periods for the duration of the contract period or a lessor period of time.

b. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice to the Contractor.

c. Annual Funding. When annually appropriated funds are cited on an order for maintenance, the period of maintenance shall automatically expire on September 30 of the contract period, or at the end of the contract period, whichever occurs first. Renewal of the maintenance orders citing the new appropriation shall be required, if the maintenance is to be continued during any remainder of the contract period.

d. Cross-Year Funding Within Contract Period. Where an ordering activity’s specific appropriation authority provides for funds in excess of a 12 month (fiscal year) period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

e. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of an order, if the maintenance is to be terminated at that time.