MAS - NCR Government Systems LLC - GS35F0082V

NCR Government Systems LLC Contract Number GS-35F-0082V

November 2023

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply

Schedule Pricelist

On-line access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu driven database system. The INTERNET address for GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Information Technology Category

FSC Class: 7B22, 7A21, DA01, DB02

For more information on ordering from Federal Supply Schedules go to the GSA

Schedules page at GSA.gov.

Contract Period: November 20, 2008 to November 19, 2028

NCR GOVERNMENT SYSTEMS LLC

20370 Seneca Meadows Parkway

Germantown, Maryland 20876 phone 301-820-6500 • fax 301-820-6405 www.ncr.com/industries/public-sector/

Contractor’s Administration Source: Robert Howe

GSA Schedule Manager

NCR GOVERNMENT SYSTEMS LLC

20370 Seneca Meadows Parkway

Germantown, Maryland 20876 phone 301-580-7799 • fax 301-820-6405 rh250313@ncr.com

Business size: Large

Price List Current through Modification PS-0090 Effective Nov. 20, 2023 http://www.ncr.com/industries/public-sector/ mailto:rh250313@ncr.com

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Modification PS-0090 effective Nov. 20, 2023 www.ncr.com/industries/public-sector/ or call 301.580.7799

NCR Government Systems LLC

Table of Contents

Section Description Page

Section One Customer Information 3

Section Two Terms and Conditions Applicable to Purchasing of New Electronic Equipment

(SIN 33411)

Section Three Terms and Conditions Applicable to Computer and Office Machine Repair and Maintenance (SIN 811212)

Section Four Terms and Conditions Applicable to Software Licenses (SIN 511210) and Software Maintenance Services (SIN 54151)

Section Five Terms and Conditions Applicable to Information Technology Professional Services

(SIN 54151S)

Section Six USA Commitment to Promote Small Business Participation Procurement Programs 27

Section Seven Best Value Blanket Purchase Agreement Federal Supply Schedule 28

Appendix A Equipment Deployment, Warranty, Maintenance, and Optional Services 30

Part I - Deployment Services 30

Part II - Product Warranty 38

Part III - Standard Hardware Maintenance Services (SIN 811212) 40

Part IV - Software Maintenance Services (SIN 54151) 47

Appendix B Commercial Terms Governing All Special Item Numbers 49

Appendix C Price List Abbreviations 55

Price List GSA Schedule Price List 56

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NCR Government Systems LLC

Section One Customer Information

1a. Awarded Special Item Numbers (SINs) with cross-reference to item descriptions and awarded prices

SINs Recovery SIN Title Item Descriptions & Awarded Prices

33411 33411STLOC Purchasing of New Electronic Equipment Pages 56 – 119

811212 811212STLOC Computer and Office Machine Repair and Pages 119 – 133

511210 511210STLOC Software Licenses Pages 133 – 140

54151 54151STLOC Software Maintenance Services Page 140

54151S 54151SSTLOC Information Technology Professional Services Pages 4, 24 – 25

OLM OLMSTLOC Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each Special Item Number (SIN) awarded in the contract

Special Item Numbers (SINs) Item Descriptions and Awarded Prices and Page

Special Item No. 33411 Purchase of Equipment 7703-F155 – No camera; product feature, only available with configured system; may not be ordered separately ($0.45) – Page

Special Item No. 811212 Maintenance, Repair Service and Repair Parts/Spare Parts

4505-K150-MM – Monthly Maintenance for Kit, Dallas i-Button Reader, Right Side Mount ($0.44) – Page 120

Special Item No. 511210 Software Licenses G370-2742-0100 – NCR Advanced

Marketing Solution 7950 R2.0 Initial Setup Software ($1.41) – Page 137

Special Item No. 54151 Maintenance of Software 9613-0178-0000-MSILVER – Mperium Monthly Silver Support Upgrade, per User ($50.40) – Page 140

Special Item No. 54151S Information Technology Professional Services IT Consultant I – ($156.78) – Page 4

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NCR Government Systems LLC

1c. Hourly Rates

Labor Categories Year 15 12/5/2022 - 11/19/2023

Year 16 11/20/23 -

11/19/2024

Year 17 11/20/24 -

11/19/2025

Year 18

11/20/25 - 11/19/2026

Year 19 11/20/26 -

11/19/2027

Year 20 11/20/27 -

11/19/2028

IT Consultant I Functional Responsibility: Performs fundamentals of systems analysis and design services, problem resolution or technology integration/services. This may include but is not limited to database consulting, network consulting, telecommunications consulting, and solutions design consulting.

Minimum/General Experience: 2 Years Minimum Education: BA/BS Degree or equivalent experience for the service being provided

$156.78 $163.37 $170.23 $177.38 $184.83 $192.58

IT Consultant II Functional Responsibility: Provides systems analysis and design services, system integration and interoperability testing/evaluation, configuration analysis, or problem analysis. This may include but is not limited to database consulting, network consulting, telecommunications consulting, and solutions design consulting.

Minimum/General Experience: 4 Years Minimum Education: BA/BS Degree or equivalent experience for the service being provided

$187.80 $195.69 $203.91 $212.47 $221.40 $230.70

IT Consultant III Functional Responsibility: Provides systems analysis and design services, requirements analysis, migration services, technical project management, customer business consulting, system architecture consulting, or problem analysis skills. This may include but is not limited to database consulting, network consulting, telecommunications consulting, or solutions design consulting.

Minimum/General Experience: 6 Years Minimum Education: BA/BS Degree or equivalent experience for the service being provided

$199.67 $208.05 $216.79 $225.89 $235.39 $245.27

IT Consultant IV Functional Responsibility: Performs systems analysis and design services, migration services, enterprise-wide migration services and systems design, project/program management, highly specialized architecture consulting, business information systems planning, specialized industry-specific consulting. This may include but is not limited to database consulting, network consulting, telecommunications consulting, and enterprise solutions design consulting.

Minimum/General Experience: 10 Years Minimum Education: BA/BS Degree, equivalent experience or subject matter expertise for the service being provided

$214.80 $223.82 $233.22 $243.01 $253.22 $263.86

IT Consultant V Functional Responsibility: Performs systems analysis and design services, migration services, enterprise-wide migration services and systems design, project and program management, highly specialized architecture consulting, business information systems planning, or specialized industry-specific consulting. Manages large, diverse teams of managers, supervisors, and professional staff. Accountable for the performance and results of multiple related units.

Minimum/General Experience: 12 Years Minimum Education: MS Degree, equivalent experience or subject matter expertise for the service being provided

$230.53 $240.21 $250.30 $260.81 $271.76 $283.17

5 years of additional general experience is considered equivalent to a Bachelor’s Degree 3 years of additional work experience with a Bachelor’s Degree is equivalent to a Master’s Degree

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NCR Government Systems LLC

2. Maximum Order*

The Maximum Order value for all awarded Special Item Numbers (SINs) is $500,000.

3. Minimum Order

The Minimum dollar value for orders to be issued is $100.00.

4. Geographic Coverage (Delivery Area)

Domestic

5. Point of Production

Germantown, Maryland, Montgomery County

6. Discounts from List Prices

Government Net Prices (discounts already deducted)

7. Quantity Discounts

None offered.

8. Prompt Payment Terms

Payment Terms - Net 30 days. Prompt Payment terms are not offered and are not applicable. Information for Ordering Offices:

Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items

See country of origin for individual items on product pricelist, in accordance with FAR 52.225-5 (Trade Agreements Act).

10a. Time of Delivery (ARO)

NCR will deliver to destinations within 30 to 90 days, depending on the product, after receipt of a valid order as negotiated between the ordering activity and NCR. Please call NCR to confirm delivery time/schedule information.

10b. Expedited Delivery

Expedited deliveries will be addressed on a case-by-case basis depending on the ordering activities need and the availability of the product. Please call NCR to confirm delivery time/schedule information. Additional fees may be assessed.

10c. Overnight and 2-Day Delivery

Overnight and 2-Day deliveries will be addressed on a case-by-case basis depending on the ordering activities need and the availability of the product. Please call NCR to confirm delivery time/schedule information. Additional fees may be assessed.

10d. Urgent Requirements

Please contact NCR. Additional fees may be assessed.

11. F.O.B. Point(s)

FOB Destination within the 48 contiguous states and the District of Columbia. FOB Origin to Alaska, Hawaii, Puerto Rico and the US Territories.

12a. Ordering Address

NCR Government Systems, LLC 20370 Seneca Meadows Parkway Germantown, Maryland 20876 Attn: GSA Program Manager Phone: 301-820-6500 Fax: 301-820-6405

12b. Ordering Procedures

Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPAs) and a

Page 6 of 96 GSA IT Schedule GS-35F-0082V www.ncr.com/industries/public-sector/ or call 301.580.7799

NCR Government Systems LLC sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

13. Payment Address

NCR Corporation 14181 Collections Center Drive Chicago, IL 60693

14. Warranty Provision

Unless specified otherwise in this contract, the Contractor’s standard commercial guarantee/warranty as stated in the contract’s commercial pricelist will apply to this contract. Please refer to Appendix B of this pricelist for Contractor’s guarantee/warranty terms.

15. Export Packing Charges

Not applicable.

16. Terms and conditions of rental, maintenance, and repair

Unless specified otherwise in this contract, the Contractor’s standard commercial maintenance and repair as stated in the contract’s commercial pricelist will apply to this contract. Please refer to Section Three and Section Four or Contractor’s guarantee/warranty terms.

17. Terms and conditions of installation

Unless specified otherwise in this contract, the Contractor’s standard commercial installation services as stated in the contract’s commercial pricelist will apply to this contract. Please refer to Appendix A for a description of these services.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices

Not applicable.

18b. Terms and conditions for any other services

Not applicable.

19. Service and distribution points

Not applicable.

20. List of participating dealers

Fields Consulting Group, Inc.

927 West Hatcher Road, Suite 103 Phoenix, AZ 85021 Contact: Terry Ward, Vice President Business Dev.

Toll-Free: 866-667-3012 x2060 Phone: 623-239-0026 Email: terry.ward@fieldsconsulting.com Website: http://www.fieldsconsulting.com

Penn Center Systems, Inc.

6 State Road, Suite 101 Mechanicsburg, PA 17050 Contact: David Dunn, Director of Sales and Marketing Toll-Free: 800-734-0459 Phone: 717-790-9955 Email: davidd@penncentersystems.com Website: http://www.penncentersystems.com

M.M. Hayes Co., Inc.

16 Sage Estate http://www.ncr.com/industries/public-sector/ mailto:terry.ward@fieldsconsulting.com http://www.fieldsconsulting.com/ mailto:davidd@penncentersystems.com http://www.penncentersystems.com/

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NCR Government Systems LLC

Albany, New York 12204 Phone: 518-459-5545 Email: dhhayes@mmhayes.com Website: www.mmhayes.com

Virtuo Group Corporation 6700 Woodlands Parkway, Suite 230-322 The Woodlands, Texas 77382 Contact: Ms. Theresa G. Blackwell President Phone: 281-298-8571 Email: tblackwell@virtuogroup.com Website: www.virtuogroup.com

21. Preventive maintenance

Not applicable.

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants):

Not applicable.

22b. Section 508 Compliance

If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at www.Section508.gov/. For more information on Section 508 Compliance please contact the NCR GSA Program Manager.

23. Unique Entity Identifier (UEI) number.

24. JNTNL7XAHUF8Registration in The System for Award Management (SAM) Database

NCR Government Systems LLC has an active registration in the SAM database.

mailto:dhhayes@mmhayes.com http://www.mmhayes.com/ mailto:tblackwell@virtuogroup.com http://www.virtuogroup.com/ http://www.section508.gov/

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Section Two

Terms and Conditions Applicable to

Purchasing of New Electronic Equipment—SIN 33411

1. MATERIAL AND WORKMANSHIP

All equipment furnished hereunder must perform in all material respects with the Contractor-provided specifications.

2. ORDER

Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under a BPA shall be the basis for purchase in accordance with the provisions of this contract. If time of delivery extends beyond the expiration date of the contract, the Contractor will be obligated to meet the delivery and installation date specified in the original order.

For credit card orders and BPAs, telephone orders are permissible.

3. TRANSPORTATION OF EQUIPMENT

FOB DESTINATION. Prices cover equipment delivery to destination, for any location within the 48 contiguous states and the District of Columbia. Equipment delivery to Alaska, Hawaii, Puerto Rico and the U.S. Territories is FOB Origin.

4. INSTALLATION AND TECHNICAL SERVICES

a. INSTALLATION.

When the equipment provided under this contract is not normally self-installable, the Contractor's technical personnel shall be available to the ordering activity, at the ordering activity's location, to install the equipment and to train ordering activity personnel in the use and maintenance of the equipment. The charges, if any, for such services are listed below, or in the price schedule:

Contractor’s installation services are referred to as Deployment Services and available for an additional fee. Services and fees may vary by product. Please refer to Appendix A - Part I, below, for details on Deployment Services. In all cases where contractor will be providing installation services for the ordering activity, and regardless of the equipment to be installed, the ordering activity shall prepare the site at its own expense according to contractor’s written specifications at least thirty (30) days prior to the commencement of performance of contractor’s installation services.

b. INSTALLATION, DEINSTALLATION, REINSTALLATION.

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall receive less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis- Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 33411.

c. OPERATING AND MAINTENANCE MANUALS.

The Contractor shall furnish the ordering activity with one (1) copy of all operating and maintenance manuals which are normally provided with the equipment being purchased.

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5. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any equipment that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming equipment at no increase in contract price. The ordering activity must exercise its post acceptance rights

(1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item. Please refer to Appendix B of this pricelist for the definition of delivery.

6. WARRANTY

a. The Contractor’s standard commercial warranty will apply to this contract. Please refer to Appendix B of this pricelist for contractor’s warranty terms.

b. Limitation of Liability. The Contractor’s standard limitations of liability apply to this contract. Please refer to Appendix B of this pricelist for applicable limitations of liability.

c. If inspection and repair of defective equipment under this warranty will be performed at the Contractor's plant, the address is as follows:

Ordering activity customers should call Contractor’s Customer Support Center at 1-800-262-7782 for instructions on where to send the equipment. Shipping charges to the NCR facility are the responsibility of the customer. Mail-in warranty provides a 3 to 5 day factory turn-around.

7. PURCHASE PRICE FOR ORDERED EQUIPMENT

The purchase price that the ordering activity will be charged will be the ordering activity purchase price in effect at the time of order placement, or the ordering activity purchase price in effect on the installation date (or delivery date when installation is not applicable), whichever is less.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City or otherwise) covering work of this character, and shall include all costs, if any, of such compliance in the prices quoted in this offer.

9. TRADE-IN OF INFORMATION TECHNOLOGY EQUIPMENT

When an ordering activity determines that Information Technology equipment will be replaced, the ordering activity shall follow the contracting policies and procedures in the Federal Acquisition Regulation (FAR), the policies and procedures regarding disposition of information technology excess personal property in the Federal Property Management Regulations (FPMR) (41 CFR 101-43.6), and the policies and procedures on exchange/sale contained in the FPMR (41 CFR part 101-46).

10. OPERATING SYSTEM SOFTWARE LICENSES AND UTILITIES

All items offered as part SIN 33411 require the installation of an Operating System and may require certain utilities as part of the configuration and staging process. NCR only offers these licenses (as provided below) for the exclusive use with NCR provided hardware offered under SIN 33411 of this schedule and are not separately orderable as a stand-alone product without the purchase of a configured hardware system.

In some cases the operating system may be bundled as part of the Product Identification (PID) or may be required as a separate PID "Feature" of a configuration. Contact your NCR Sales Representative for configuration assistance.

Product ID Product Description Price

2246-F798 2246, XK22; Aloha Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) - Feature $100.76

2246-F090 2246, XK22; Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) - Feature $100.76

2246-F091 2246, XK22; Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (UEFI BIOS) - Feature $100.76

7746-F715 FEATURE - Windows 10 IoT Enterprise 2016 LTSB Entry 64 bit Embedded OS (UEFI BIOS) $113.35

7736-F720 Feature - Windows 10 IoT Enterprise 2019 LTSC Value (64 bit) (UEFI) OS $113.35

7746-F707 Feature, Orderman Windows 10 IoT 64 bit Base Image $113.35

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7734-F707 Feature, Orderman Windows 10 IoT Enterprise 2016 LTSB Entry Embedded 64 bit OS, 7734 $113.35

7745-F707 Feature, Orderman Windows 10 IoT Enterprise 2016 LTSB Entry Embedded 64 bit OS, 7745 $113.35

7761-F707 Feature, Orderman Windows 10 IoT Enterprise 2016 LTSB Entry Embedded 64 bit OS, 7761 $113.35

7734-F701 Feature, Windows 10 Embedded (32 bit) $113.35

7761-F701 Feature, Windows 10 Embedded (32 bit) $113.35

7734-F702 Feature, Windows 10 Embedded (64 bit) $113.35

7745-F702 Feature, Windows 10 Embedded (64 bit) $113.35

7761-F702 Feature, Windows 10 IoT Enterprise 2016 LTSB Entry Embedded Operating System (64 BIT) $113.35

7734-F719 Feature, Windows 10 IoT Enterprise 2019 LTSC Entry 64 bit UEFI Embedded OS, 7734 $113.35

7745-F719 Feature, Windows 10 IoT Enterprise 2019 LTSC Entry 64 bit UEFI Embedded OS, 7745 $113.35

7761-F719 Feature, Windows 10 IoT Enterprise 2019 LTSC Entry 64 bit UEFI Embedded OS, 7761 $113.35

7746-F739 FEATURE: Orderman Windows 10 IoT Enterprise 2019 LTSC Entry (64 bit) (UEFI) Embedded OS $113.35

7746-F719 FEATURE: Windows 10 IoT Enterprise 2019 LTSC Entry (64 bit) (UEFI) Embedded OS $113.35

7709-F798 Hospitality Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) $113.35

8820-F798 Hospitality Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) $113.35

7703-K796 Indirect Channel: Windows 10 IoT Enterprise 2016 LTSB Entry Embedded Operating System $113.35

7703-K797 Indirect Channel: Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System $113.35

7703-K701 Indirect Channel: Windows 10 IoT Enterprise 2019 LTSC Entry Embedded OS $113.35

7703-K702 Indirect Channel: Windows 10 IoT Enterprise 2019 LTSC Value Embedded OS $113.35

1659-F713 N4000 Windows 10 IoT Enterprise 2016 LTSB Value 64 bit Embedded OS $113.35

7773-F740 Orderman Windows 10 IoT Enterprise 2019 LTSC Entry Embedded 64 bit OS (UEFI) $113.35

1611-F131 S500-MT Windows 10 Professional Non Embedded OS Feature $234.76

1612-F131 S500-SF Windows 10 Professional Non Embedded OS Feature $234.76

7702-F711 Windows 10 IoT Enterprise 2015 LTSB for Retail or Thin Clients (64 bit) Embedded OS $138.54

7358-F150 Windows 10 IoT Enterprise 2016 LTSB Embedded OS UEFI for XR7 Plus $113.35

7357-F150 Windows 10 IoT Enterprise 2016 LTSB Embedded OS UEFI XR7 Plus Compatible $113.35

7701-F712 Windows 10 IoT Enterprise 2016 LTSB Entry (32 bit) Embedded Operating System with Legacy BIOS $113.35

7602-F712 Windows 10 IoT Enterprise 2016 LTSB Entry (32 bit) Embedded OS with Legacy BIOS $113.35

7701-F713 Windows 10 IoT Enterprise 2016 LTSB Entry (64 bit) Embedded Operating System with Legacy BIOS $113.35

7701-F715 Windows 10 IoT Enterprise 2016 LTSB Entry (64 bit) Embedded Operating System with UEFI BIOS $113.35

7602-F713 Windows 10 IoT Enterprise 2016 LTSB Entry (64 bit) Embedded OS with Legacy BIOS $113.35

7602-F715 Windows 10 IoT Enterprise 2016 LTSB Entry (64 bit) Embedded OS with UEFI BIOS $113.35

7703-K712 Windows 10 IoT Enterprise 2016 LTSB Upgrade Entry Embedded Operating System $113.35

7703-K711 Windows 10 IoT Enterprise 2016 LTSB Upgrade Entry Embedded OS (from 2015 LTSB only) $113.35

7703-K713 Windows 10 IoT Enterprise 2016 LTSB Upgrade Value (from 2015 LTSB only) Embedded OS $113.35

7703-K715 Windows 10 IoT Enterprise 2016 LTSB Upgrade Value Embedded Operating System $113.35

4505-F713 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) $113.35

7709-F614 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) (Sky Lake) $113.35

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7709-F615 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (UEFI BIOS) (Sky Lake) $113.35

7709-F616 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (UEFI) Embedded OS (Kaby Lake) $113.35

7607-F713 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with Legacy BIOS $113.35

7702-F713 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with Legacy BIOS $113.35

7703-F713 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with Legacy BIOS $113.35

7603-F715 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with UEFI BIOS $113.35

7607-F715 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with UEFI BIOS $113.35

7702-F715 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with UEFI BIOS $113.35

7703-F715 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded Operating System with UEFI BIOS $113.35

7603-F713 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded OS with Legacy BIOS $113.35

7709-F093 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded OS with Legacy BIOS $113.35

7709-F094 Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) Embedded OS with UEFI BIOS $113.35

7360-F049 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64 bit) (UEFI BIOS) $113.35

7360-F048 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64 bit) Legacy BIOS $113.35

7705-F175 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64 bit) Legacy BIOS (7705-2000 only)

$113.35

8820-F715 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64 bit) UEFI BIOS $113.35

8820-F713 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64 bit) with Legacy BIOS $113.35

7358-F050 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64-bit) $113.35

7705-F176 Windows 10 IoT Enterprise 2016 LTSB Value Embedded Operating System (64-bit) with UEFI BIOS (7705-2000 only)

$113.35

7357-F050 Windows 10 IoT Enterprise 2016 LTSB Value Embedded OS (64-bit) UEFI BIOS $113.35

7607-F716 Windows 10 IoT Enterprise 2016 Value (Kaby Lake CPU only) UEFI 64 bit Embedded OS image $113.35

7703-F716 Windows 10 IoT Enterprise 2016 Value (Kaby Lake CPU only) UEFI 64 bit Embedded OS image $113.35

7607-F720 Windows 10 IoT Enterprise 2019 LTSC (64 bit) (UEFI/Kaby Lake BIOS) Embedded OS $113.35

7607-F718 Windows 10 IoT Enterprise 2019 LTSC (64 bit) (UEFI/Skylake BIOS) Embedded OS $113.35

7360-F157 Windows 10 IoT Enterprise 2019 LTSC Embedded Operating System 64 bit (UEFI BIOS) XR7 Plus $113.35

7360-F158 Windows 10 IoT Enterprise 2019 LTSC Embedded Operating System 64 bit (UEFI BIOS) XR7 Plus Kaby Lake

$113.35

7358-F151 Windows 10 IoT Enterprise 2019 LTSC Embedded OS UEFI for XR7 Plus $113.35

7357-F151 Windows 10 IoT Enterprise 2019 LTSC Embedded OS UEFI XR7 Plus Compatible $113.35

7701-F719 Windows 10 IoT Enterprise 2019 LTSC Entry 64 bit (UEFI) Embedded Operating System $113.35

7602-F719 Windows 10 IoT Enterprise 2019 LTSC Entry 64 bit UEFI Embedded OS $113.35

7773-F719 Windows 10 IoT Enterprise 2019 LTSC Entry Embedded OS (64 bit) (UEFI) $113.35

7703-K705 Windows 10 IoT Enterprise 2019 LTSC Upgrade Entry $113.35

7703-K706 Windows 10 IoT Enterprise 2019 LTSC Upgrade Value $113.35

7709-F096 Windows 10 IoT Enterprise 2019 LTSC Value (64 bit) (UEFI BIOS) Embedded OS $113.35

7709-F617 Windows 10 IoT Enterprise 2019 LTSC Value (64 bit) (UEFI) Embedded OS (Kaby Lake) $113.35

7703-F718 Windows 10 IoT Enterprise 2019 LTSC Value (64 bit) (UEFI/Skylake BIOS) Embedded OS $113.35

7603-F720 Windows 10 IoT Enterprise 2019 LTSC Value (64 bit) UEFI Embedded Operating System $113.35

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7360-F120 Windows 10 IoT Enterprise 2019 LTSC Value 64 bit (UEFI) Embedded Operating System $113.35

7702-F720 Windows 10 IoT Enterprise 2019 LTSC Value 64 bit (UEFI) Embedded Operating System $113.35

7772-F720 Windows 10 IoT Enterprise 2019 LTSC Value 64 bit (UEFI) Embedded Operating System $113.35

7703-F720 Windows 10 IoT Enterprise 2019 LTSC Value 64 bit (UEFI/Kaby Lake BIOS) Embedded Operating System

$113.35

1612-F720 Windows 10 IoT Enterprise 2019 LTSC Value Embedded OS (64 bit) (UEFI) $100.25

7779-F717 Windows 10 IoT Enterprise SAC Entry Embedded Operating System (Apollo Lake) $113.35

7607-F796 Windows 10 Professional Non Embedded 64 bit Operating System $113.35

7702-F799 Windows 10 Professional Non Embedded 64 bit Operating System $214.11

7703-F796 Windows 10 Professional Non Embedded 64 bit Operating System $214.11

7603-F799 Windows 10 Professional Non Embedded OS (64 bit) $214.11

7703-K703 Windows 10 Professional Non Embedded Upgrade Kit $214.11

2247-F798 XK32; Aloha Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) $105.79

2247-F090 XK32; Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (Legacy BIOS) $103.27

2247-F091 XK32; Windows 10 IoT Enterprise 2016 LTSB Value (64 bit) (UEFI BIOS) $103.27

Section Three

Hardware Maintenance, Repair Service and

Repair Parts/Spare Parts —SIN 811212

1. SERVICE AREAS

a. The radius within which maintenance and repair service rates listed herein are applicable to any ordering activity location within a fifty (50) mile radius of the center of the core city of the Contractor's service coverage area. If any additional charge is to apply because of the greater distance from the Contractor's service locations, the mileage rate or other distance factor shall be stated in paragraphs 8.d and 9.d of this Special Item Number 811212.

b. When repair services cannot be performed at the ordering activity installation site, the repair services will be performed at one of the Contractor's locations. Ordering activity customers can call 1-800-262-7782 for the location nearest them. Shipping and repair charges will be borne by the ordering activity.

2. MAINTENANCE ORDER

a. Agencies may use written orders, EDI orders, credit card orders, or BPAs, for ordering maintenance under this contract.

The Contractor shall confirm orders within fifteen (15) calendar days from the date of receipt, except that confirmation of orders shall be considered automatic for renewals for maintenance (Special Item Number 811212). Automatic acceptance of order renewals for maintenance service shall apply for machines which may have been discontinued from use for temporary periods of time not longer than 90 calendar days. If the order is not confirmed by the Contractor as prescribed by this paragraph, the order shall be considered to be confirmed by the Contractor.

b. The Contractor shall honor orders for maintenance for periods of one year or less, for the equipment shown in the pricelist.

Maintenance service shall commence on a mutually agreed upon date, which will be written into the maintenance order.

Maintenance orders shall not be made effective before the expiration of any applicable maintenance and parts guarantee/warranty period associated with the purchase of equipment. Orders for maintenance service shall not extend beyond the end of the contract period.

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c. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice, or shorter notice when agreed to by the Contractor; such notice to become effective thirty (30) calendar days from the date on the notification.

However, the ordering activity may extend the original discontinuance date upon written notice to the Contractor, provided that such notice is furnished at least ten (10) calendar days prior to the original discontinuance date.

d. Annual Funding.

When annually appropriated funds are cited on a maintenance order, the period of maintenance shall automatically expire on September 30th of the contract period, or at the end of the contract period, whichever occurs first. Renewal of a maintenance order citing the new appropriation shall be required, if maintenance is to continue during any remainder of the contract period.

e. Cross-year Funding Within Contract Period.

Where an ordering activity's specific appropriation authority provides for funds in excess of a 12 month, fiscal year period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

f. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of maintenance service, if maintenance is to be terminated at that time. Orders for continued maintenance will be required if maintenance is to be continued during the subsequent period.

3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS

a. Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering repair service and/or repair parts/spare parts under this contract. Orders for repair service shall not extend beyond the end of the contract period.

b. When repair service is ordered, only one chargeable repairman shall be dispatched to perform repair service, unless the ordering activity agrees, in advance, that additional repair personnel are required to effect repairs.

4. LOSS OR DAMAGE

When the Contractor removes equipment to his establishment for repairs, the Contractor shall be responsible for any damage or loss caused by Contractor, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

5. SCOPE

a. The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Prices are applicable to maintenance offered in the United States only. Maintenance offered outside of the United States is available, but is outside of the scope of this contract. Repair service and repair parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.

b. Equipment placed under maintenance service shall be in good operating condition.

(1) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

(2) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor's guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

(3) If the equipment was not under the Contractor's responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of Special Item Number 811212 (or outside the scope of this contract).

6. RESPONSIBILITIES OF THE ORDERING ACTIVITY

a. Ordering activity personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order, unless agreed to by the Contractor.

b. Subject to security regulations, the ordering activity shall permit access to the equipment which is to be maintained or repaired.

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7. RESPONSIBILITIES OF THE CONTRACTOR

For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, and for the majority of contractor’s products located in Zone 1 (50 mile radius of a contractor’s location), Contractor’s will use reasonable efforts to respond to the ordering activity within four hours after Contractor’s receipt of the ordering activity’s notification that service is required.

8. MAINTENANCE RATE PROVISIONS

a. The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity. Maintenance contracts cover normal wear and tear of parts, not damage due to other causes such as customer abuse and Acts of God. Details on pricing for chargeable parts are as set forth in Section 10 - Repair Parts Rate Provisions, below.

b. Regular Hours

The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity or Contractor location. The ordering activity, by providing (30) calendar day’s written notice may extend or change the principal period of maintenance as more particularly described in Appendix A - Part III.

c. After Hours

Should the ordering activity require that maintenance be performed outside of Regular Hours, charges for such maintenance, will be calculated based on the uplift factors described in this SIN. All after hours calls are subject to a two hour call minimum charge. After the initial two hour minimum has been met, Contractor will prorate charges for services rendered for partial hours based on the actual time spent on the service, rounded to the nearest quarter hour.

d. Travel And Transportation

For Maintenance service beyond 50 miles from a contractor’s facility, Maintenance Zone Rates shown below apply:

Zone Distance from Nearest NCR location

Target Response Times (During PPM)

Increase % of the Base

Rate Zone 1 0 to 50 miles Standard Base Rate

Zone 2 Over 50 to 100 miles Add 2 hours to Standard 25 %

Zone 3 Over 100 miles Add 4 hours to Standard 50 %

(1) For travel time (to or from a ordering activity location and the nearest contractor facility which provides maintenance services) when the travel time occurs outside the Principal Period of Maintenance, Scheduled Additional Periods of Maintenance and contractor’s normal business hours. The rates found in paragraph 9(d) below apply.

(2) The per diem rate, in accordance with the Government’s Joint Travel Regulations or Federal Travel Regulations, as applicable, shall apply if the NCR associate is required to remain overnight.

(3) Only one person shall respond to a request for maintenance unless it is mutually agreed that more than one is required.

(4) Such additional charge, if any, will apply to each remedial maintenance request, and will be limited to one round trip for each service call.

e. Quantity Discounts

Quantity discounts from listed maintenance service rates for multiple units of equipment owned and/or leased by an ordering activity vary by product line and may be available. Ordering Activities should contact their sales representative for more information.

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9. REPAIR SERVICE RATE PROVISIONS

a. Charges.

Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work or for the applicable minimum charge, the charge for required parts; and, when applicable, the charge for travel or transportation. Time and materials rates will be charged to those ordering activities without maintenance contracts or those with maintenance contracts who request service not covered by their maintenance contract, including service outside their Principal Periods of Maintenance and Scheduled Additional Periods of Maintenance coverage. Ordering Activities requesting warranty service outside of the contracted warranty coverage will also be charged for service at the time and materials rate.

b. Multiple Machines.

When repairs are ordered by an ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

c. Travel and Transportation

(1) At the Contractor's Shop

(a) When equipment is returned to the Contractor's shop for adjustments or repairs which are not covered by the warranty or maintenance, the cost of transportation, packing, etc., from the ordering activity location to the Contractor's plant, and return to the ordering activity location, shall be borne by the ordering activity.

(b) The ordering activity shall not return defective equipment to the Contractor for adjustments and repairs or replacement without his prior consultation and instruction.

(2) At the Ordering Activity Location (Within Established Service Areas)

(a) All travel time and expense charges, including reasonable fuel surcharges, will be based on the hourly rate applicable to the category of equipment being serviced. When there is a variety of equipment being serviced at one site, the travel charge will be based on the category of equipment being serviced with the lowest hourly rate.

(b) The full travel time and expense charge will be based on the time it takes the field engineer to get from his/her present location (if less) to the ordering activity site. This charge is not to exceed the maximum charge that would occur if the field engineer was at the nearest service location to the ordering activity site.

(c) All travel charges are based on 2-way travel, except in Zone 1 (50-mile radius), M-F, 8 am to 5 p.m. Within Zone 1, there will be no charge to the ordering activity for the time it takes the field engineer to return to the nearest service location (or resident site), or next customer service call from the ordering activity site.

(d) All time & materials service calls placed outside of Contractor’s normal business hours and within Zone 1 will be subject to a one (1) hour travel charge or actual total travel time charge, whichever is less.

(e) Outside of Zone 1, and/or outside of normal business hours, the time spent traveling is charged round-trip, portal-to-portal. Travel distance should not exceed the round-trip distance from the territory or resident location to the customer site.

The following summarizes the Portal to Portal Charges:

Zone 1 Outside Zone 1

M-F Business Hrs. One-Way Two-Way

M-F Outside Business Hrs Sat., Sun. & Holidays Two Way Two Way

• Total Time = Travel Time + Repair Time

• Total Charge = Total Time + Repair Parts

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(f) When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable. The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel.

d. Labor Rates

(1) Regular Hours

The Regular Hours repair service rates listed herein shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity or Contractor location. There shall be no additional charge for repair service which was requested during Regular Hours, but performed outside the Regular Hours defined above, at the convenience of the Contractor.

(2) After Hours

When the ordering activity requires that repair service be performed outside the Regular Hours defined above, including Sundays and Holidays observed at the ordering activity location, the After Hours repair service rates listed herein shall apply. The Regular Hours rates defined above shall apply when repair service is requested during Regular Hours, but performed After Hours at the convenience of the Contractor.

REPAIR PER CALL SERVICE RATES

Table: Continental United States Customer Services Per Call Services Hourly Labor Rates

System Type Normal NCR Business Hours (Regular Hours)

Outside of Normal NCR Business Hours

(After Hours)

Medium Complexity $279.00 30% Uplift

Low Complexity 2 hr min. $196.00 30% Uplift

Low Complexity ½ hr min. $201.00 30% Uplift

(Refer to Appendix A – Part III for the definition of the various system types.)

(i) Contractor’s equipment in this schedule pricelist is classified as either Low Complexity, Medium Complexity or High Complexity, for purposes of hourly rate determination. All features, kits and peripherals are classified based on their parent unit.

(ii) All service calls for Low – High complexity systems are subject to the following:

* ALL CALLS ARE SUBJECT TO A MINIMUM CHARGE OF 2 FULL HOURS ON THE JOB.

** FRACTIONAL HOURS ABOVE THE 2 HOUR MINIMUM, AT THE END OF THE JOB, WILL BE

PRORATED TO THE NEAREST QUARTER HOUR.

*** PER CALL SERVICES ARE SUBJECT TO RESOURCE AVAILABILITY.

(iii) The on-site hourly labor rate for Anchorage, Alaska is 125% of the rates for the 48 contiguous states.

(iv) The on-site hourly labor rate for Fairbanks, Juneau, and Ketchikan, Alaska are 156% of the rates for Anchorage.

(v) The on-site hourly labor rate for Hawaii is 110% of the rates for the 48 contiguous states.

(vi) The on-site hourly labor rate for Guam is150% of the rates for the 48 contiguous states.

(3) By making a request for Service, the ordering activity authorizes Contractor to provide and charge for Per Call Services at the applicable hourly rates and is responsible for all charges associated with such Service. The ordering

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NCR Government Systems LLC activity is solely responsible for ensuring that its personnel (including its employees, contractors or agents) who request Per Call Services on its behalf are properly authorized to do so. Customer will be required to provide Contractor a valid form of payment prior to service being performed. Unless otherwise agreed to, valid forms of payment are a credit card or funded purchase or delivery order.

10. REPAIR PARTS RATE PROVISIONS

All parts, furnished in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be in good operating condition, and may be new or reconditioned. All repair parts chargeable to the ordering activity will be charged in accordance with this paragraph.

Where the ordering activity is to be assessed charges for parts furnished in connection with the provision of maintenance services under this contract, the ordering activity customer will be charged the full then-current Customer List Price (CLP) for non-reworkable parts. On reworkable parts, the customer will be charged the full then-current CLP less the 65% rework exchange discount, calculated @ .35 X CLP;

however, parts surrendered to NCR must be complete and in reworkable condition. If a customer cannot return a reworkable part, the customer will be charged the full then-current CLP.

11. GUARANTEE/WARRANTY—REPAIR SERVICE AND REPAIR PARTS

a. Repair Service: Please refer to Appendix B to review Contractor’s standard warranty for equipment maintenance services.

b. Repair Parts: Please refer to Appendix B to review Contractor’s standard warranty for repair parts.

12. INVOICES AND PAYMENTS

a. Maintenance Service

(1) Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324).

(2) Payment for maintenance service of less than one month's duration shall be prorated at 1/30th of the monthly rate for each calendar day.

b. Repair Service and Repair Parts

Invoices for repair service and parts shall be submitted by the Contractor as soon as possible after completion of work. Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used.

Invoices shall be submitted separately to each ordering activity office ordering services under the contract. The cost of repair parts shall be shown as a separate item on the invoice, and shall be priced in accordance with paragraph #10, above.

Section Four

Software Maintenance Services—SIN 54151

1. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract.