Federal Supply Schedule GS35F0041U

General Services Administration

Federal Acquisition Service

Authorized Federal Supply Schedule 70 Pricelist

INFORMATION TECHNOLOGY GENERAL PURPOSE

COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE AND SERVICES

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

SPECIAL ITEM NUMBER 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL

SERVICES

FPDS Code D301 IT Facility Operation and Maintenance FPDS Code D302 IT Systems Development Services FPDS Code D306 IT Systems Analysis Services FPDS Code D307 Automated Information Systems Design and Integration Services FPDS Code D308 Programming Services FPDS Code D310 IT Backup and Security Services FPDS Code D311 IT Data Conversion Services FPDS Code D313 Computer Aided Design/Computer Aided Manufacturing (CAD/CAM)

Services FPDS Code D316 IT Network Management Services FPDS Code D317 Creation/Retrieval of IT Related Automated News Services, Data

Services, or Other Information Services (All other information services belong under Schedule 76)

FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified

Info-Tech Research Group Inc.

602 Queens Avenue, London, ON, Canada, N6B 1Y8 (519)-432-3550 www.infotech.com

Contract Number: GS-35F-0041U

Period Covered by Contract: October 19, 2007 to October 18, 2017

Pricelist current through Modification #PO-0042, dated June 8, 2016

Products and ordering information in this Authorized Information Technology Schedule Pricelist are also available on the GSA Advantage! System (http://www.gsaadvantage.gov).

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

http://www.infotech.com/ http://www.gsaadvantage.gov/

TABLE OF CONTENTS:

Customer Information page 4

About Info-Tech Research Group page 6 Research Industry Benchmarks

Membership page 8 Research & Advisory Memberships – Overview

Projects & Technology Management & Governance Talent & Leadership research Benchmarking & Diagnostics Tools & Resources

Research & Advisory Memberships – Components Guided Implementations Benchmarking & Diagnostics

Mclean Leadership Index Vendor Evaluations Purchase Optimization & Contract Reviews Policy Management Software

Pricing and Features page 20

Team Access Pricing Guidelines Small Enterprise Bronze Membership Small Enterprise Silver Membership Small Enterprise Gold Membership Individual Access

• Reference Membership

• Advisory Membership

• Small Enterprise – Single Research Seat

• Small Enterprise – Single Advisory Seat

Enterprise Access

• Enterprise Access Membership

• Enterprise Access Membership Additional Seats

• Executive Membership

• Executive Membership - Additional Seats

Service Details page 29

Accessing Info-Tech Services Dedicated Account Management

CUSTOMER INFORMATION:

The following information should be placed under this heading in consecutively numbered paragraphs in the sequence set forth below. If this information is placed in another part of the Federal Supply Schedule Price List, a table of contents must be shown on the cover page that refers to the exact location of the information.

1a. Table of awarded special item number with appropriate cross-reference to item descriptions and awarded prices:

SIN 132-51 Product Offering and Pricing Begin on Page 15

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

SIN 132-51 Enterprise Access Membership Additional Seats at $453.40

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

Not Applicable

2. Maximum order: $500,000

3. Minimum order: $100

4. Geographic coverage: The 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, U.S. Territories, and Worldwide.

5. Point of production: London, Ontario CANADA.

6. Discount from list prices or statement of net price: GSA price represent net price with discount included.

7. Quantity discounts: Task orders at or exceeding $280,000 receive an additional 2% discount, orders over $400,000 receive an additional 3% discount, and tasks orders over $500,000 discounts to be negotiated on a case by case basis only.

8. Prompt payment terms. Note: Prompt payment terms must be followed by the statement "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions: 1% - Net 15 days from receipt of invoice or date of acceptance, whichever is later.

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold: Info-Tech accepts Government purchase cards at or below the micro-purchase threshold.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: Info-Tech does not accept Government purchase cards above the micro-purchase threshold

10. Foreign items (list items by country of origin): All offerings are of Canadian Origin.

11a. Time of delivery: 1 Day ARO

11b. Expedited Delivery: Not Applicable

11c. Overnight and 2-day delivery: Not Applicable

11d. Urgent Requirements: Not Applicable.

12. F.O.B. point: Destination

13a. Ordering address:

Info-Tech Research Group Inc.

ATTN: GSA Contract Administration 602 Queens Avenue London, ON, Canada N6B 1Y8

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment address:

Info-Tech Research Group Inc.

ATTN: GSA Contract Administration 602 Queens Avenue London, ON, Canada N6B 1Y8

15. Warranty provision: Not Applicable

16. Export packing charges: Not Applicable

17. Terms and conditions of Government purchase card acceptance: Any thresholds above the micro-purchase level

18. Terms and conditions of rental, maintenance, and repair: Not Applicable

19. Terms and conditions of installation: Not Applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not Applicable

20a. Terms and conditions for any other services: Not Applicable

21. List of service and distribution points: Not Applicable

22. List of participating dealers: Not Applicable

23. Preventive maintenance: Not Applicable

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at:

www.Section508.gov: Not Applicable

25. Data Universal Number System (DUNS) number: 254062714

26. Notification regarding registration in System for Award Management (SAM) database:

Info-Tech is registered in the SAM database.

http://www.section508.gov/

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals. We produce unbiased and highly relevant IT research to help CIOs and IT leaders make strategic, timely and well informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Info-Tech's mission is to help IT leaders and their teams:

• Systematically improve their core processes and governance

• Successfully implement critical technology projects

Since 1997, we have been helping CIOs and their teams evolve from fire fighters to innovation champions.

Research Industry Benchmarks

Outsell, Inc. (an independent market research firm) conducts an annual evaluation of the Information Market. Consistently, their results place us as a rising star in terms of our “ability to execute” and on being “in tune with tomorrow”. Outsell positioned us above Gartner, Forrester and IDC.

In 2010, Info-Tech became the 8th largest IT research firm in the world. More than 8,000 organizations use our services, and we are committed to providing independent guidance and effective advice to our clients.

Membership

Research & Advisory Memberships - Overview Give your entire IT team access to powerful research and advisory resources with an Info- Tech membership. Services cover the full range of IT challenges and initiatives.

• Projects & Technology - Blueprints to succeed with your applications, strategy and infrastructure projects. Each Blueprint includes:

o Best Practices Toolkits – all the steps and tools for a do-it-yourself approach o Guided Implementation – Remote Analyst assisted project implementation. We’ll work with you throughout your project

• Management & Governance – 45 comprehensive, connected methodologies for improving core IT processes:

o Best Practices Toolkits – all the steps and tools for a do-it-yourself approach o Guided Implementation – On-call industry experts that help you and your team finish projects on time and with better results.

• Talent & Leadership research - Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

o Research Solutions – Solve a range of people issues, from conducting difficult one-on-one conversations to improving team dynamics o Tools & Templates – Get to action quickly with practical tools, customizable templates and a comprehensive database of job descriptions o Guided Implementations - On-call industry experts that help you and your team finish projects on time and with better results.

o Diagnostics – Run a powerful engagement survey to uncover areas for improvement. Increase job satisfaction and drive productivity across the IT Department o Mclean Leadership Index - Using a high frequency, low effort, one question survey, we help organizations move from engagement as a project to engagement as a culture.

• Benchmarking & Diagnostics - Info-Tech’s diagnostic programs collect data from you and your stakeholders. Using our powerful analytic engines, Info-Tech builds reports that help your IT department make critical decisions.

o End User Satisfaction - Develop data driven insights to help you decide what IT services need to be addressed to meet the demands of the business o IT Security Diagnostic Program – Collect the data you need to effectively manage IT Security o Data-Driven IT Strategy – Build an IT Strategy that uses data, not intuition, to set IT’s agenda o IT Management & Governance Diagnostic – Assess the importance and effectiveness of your core IT Processes o CIO Business Vision – Get detailed report cards on the organization's satisfaction with IT’s core services. Use these insights to understand your key business stakeholders, find out what is important to them, and improve your interactions o CEO-CIO Alignment – Satisfy your most important stakeholder – the CEO o Application Portfolio Assessment – Develop data driven insights to help you decide which applications to retire, upgrade, re-train on or maintain, to meet the demands of the business o Project Portfolio Management Diagnostic Program - Gather and report on all aspects of your PPM environment in order to understand where you stand and how you can improve

• Tools & Resources – access time saving resources including:

o Vendor Evaluations - Unbiased vendor research to help propel your product selection o Purchase Optimization & Contract Reviews - Optimize your software purchase.

Whether you're purchasing or renewing, our analysts will help you secure the right deal o Policy Management Software - Support every stage of the policy management lifecycle with centralized policy software.

o Videos and Webinars - Help shape our research to meet your needs o Industry Research – Evaluating Vendors and Products specific to the industry o Predicting the Future - The unreserved predictions and strategic insights on what is to be expected in upcoming years will help you position yourself as a forward thinker with your C-level peers.

Research & Advisory Memberships - Components Since 1997, it's been our philosophy that makes us stand apart in the sea of traditional technology advisors. Not just on what we cover, but how we deliver.

• Guided Implementations – Remote Analyst assisted project implementation. We’ll work with you throughout your project

• Benchmarking & Diagnostics - Info-Tech’s diagnostic programs collect data from you and your stakeholders. Using our powerful analytic engines, Info-Tech builds reports that help your IT department make critical decisions.

o Example: CIO Business Vision – Get detailed report cards on the organization's satisfaction with IT’s core services. Use these insights to understand your key business stakeholders, find out what is important to them, and improve your interactions

CIO Business Vision Sample Report excerpt:

o Example: Employee Engagement program – Run a powerful engagement survey to uncover areas for improvement. Increase job satisfaction and drive productivity across the IT Department

Employee Engagement Sample Report Excerpt:

• Mclean Leadership Index - Using a high frequency, low effort, one question survey, we help organizations move from engagement as a project to engagement as a culture.

• Vendor Evaluations - Unbiased vendor research to help propel your product selection.

We have three main types of research to assist clients with their procurement needs: Software Directories, Vendor Evaluations, and our Methodology.

o Software Directories o o Vendor Evaluations o Methodology

• Purchase Optimization & Contract Reviews - Optimize your software purchase.

Whether you're purchasing or renewing, our analysts will help you secure the right deal

• Policy Management Software - Support every stage of the policy management lifecycle with centralized policy software.

Pricing and Features Team Access Pricing Guidelines

Membership types for each customer are determined by the customer’s segment. Segment is defined by the total number of full-time equivalent (FTE) IT staff employed by the enterprise including all locations, divisions, departments and business units (verified at time of purchase).

Each physical business location (a “site”) must purchase their own membership which will reflect the segment applicable to the total FTE IT staff in the entire enterprise. Memberships are not based solely on the number of staff at the actual site, or department/division or business unit within a physical location. Customers purchasing a membership may not add IT staff to their membership that are not based at the physical address provided, unless previously agreed upon by Info-Tech Research Group. Memberships that cover multiple business locations, and/or departments, and/or divisions and/or subsidiaries/parent companies are available, but will be considered “open market” and quoted on a customized basis. Organizations with more than 100 IT staff fit in the Enterprise segment and will be quoted on a customized basis.

Where an organization has several divisions, departments or business units at a single location, each business unit or division must purchase their own team membership or purchase a custom license. Once purchased, the customer may determine how many members of the staff at their site will have login access and receive email distribution of research content.

Where a customer outsources a significant portion of IT functions, Info-Tech will determine segment based on data such as annual revenue, number of staff, number of business locations, and complexity of technology operations.

Customers who are consultants, or whose primary business is consulting may only purchase a Medium, Large, or Enterprise site license regardless of whether the number of IT staff is less than 10.

Info-Tech reserves the right to determine what constitutes a site, and to apply a segment to the customer for the purposes of determining the license available for purchase.

Small Enterprise Bronze Membership

Bronze membership includes team access to the following features:

• Core Project and Technology Research within the Applications and

Infrastructure Silo: Blueprints to help you succeed with your applications and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Vendor Evaluations: Unbiased vendor research to help propel your product selection

• Webinars: Help shape our research to meet your needs

Info-Tech Segment # of IT Staff BRONZE GSA Discount

Small A 1 to 5 $1,560 Small B 6 to 10 $2,210

Small Enterprise Silver Membership

Silver membership includes team access to the following features:

• Core Project and Technology Research: Blueprints to help you succeed with your applications, strategy and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

Also included:

• Unlimited Guided Implementations for 3 named users: Our on-call industry experts help you and your team finish projects on time and with better results.

• 1 Data Driven Insight program: Step by Step programs designed to systematically improve IT Performance

• Contract Review & Negotiation: Optimize your software purchase. Whether you're purchasing or renewing, our analysts will help you secure the right deal.

• Dedicated Account Manager: Your Account manager will ensure you get the most value from your membership.

Info-Tech Segment # of IT Staff SILVER GSA Discount

Small A 1 to 5 $3,575 Small B 6 to 10 $4,225

Small Enterprise Gold Membership

Gold membership includes team access to the following features:

applications, strategy and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Unlimited Guided Implementations for the entire team: Our on-call industry experts help you and your team finish projects on time and with better results.

• 1 Data Driven Insight program/user: Step by Step programs designed to systematically improve IT Performance

• Contract Review & Negotiation: Optimize your software purchase. Whether you're purchasing or renewing, our analysts will help you secure the right deal.

• Dedicated Account Manager: Your Account manager will ensure you get the most

• 10 Enterprise Advisory units for custom research

Info-Tech Segment # of IT Staff GOLD GSA Discount

Small A 1 to 5 $4,875 Small B 6 to 10 $5,525

Individual Access There are four types of single (Individual Access) Memberships available.

Reference Membership:

A Reference Membership Seat includes access to the following features:

• Core Project and Technology Research: Blueprints to help you succeed with your applications, strategy and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Talent & Leadership Research: Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

• 1 Guided Implementation: Our on-call industry experts help you and your team finish projects on time and with better results.

Info-Tech Segment # of IT Staff Single Membership GSA Discount

Medium 11 to 25 $3,695 Large 26 to 100 $3,695 Enterprise 100+ $3,695

Advisory Membership:

An Advisory Membership Seat includes access to the following features:

• Core Project and Technology Research: Blueprints to help you succeed with your applications, strategy and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Talent & Leadership Research: Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

o Unlimited Guided Implementations: Our on-call industry experts help you and your team finish projects on time and with better results.

o 1 Data Driven Insight program: Step by Step programs designed to systematically improve IT Performance o Contract Review & Negotiation: Optimize your software purchase. Whether you're purchasing or renewing, our analysts will help you secure the right deal.

o Dedicated Account Manager: Your Account manager will ensure you get the most value from your membership

Medium 11 to 25 $9,075 Large 26 to 100 $9,075 Enterprise 100+ $9,075

Small Enterprise – Single Research Seat

If you work in an organization with total IT staff of less than 10 (and serve under 200 end-users), a Small Enterprise membership provides clear, concise answers and tools connected in ways that make your job easier.

A Small Enterprise – Single Research Seat includes access to the following features:

applications, strategy and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Talent & Leadership Research: Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

Small A 1 to 5 $840 Small B 6 to 10 $840

Small Enterprise – Single Advisory Seat

A Small Enterprise – Single Advisory Seat Includes access to the following features:

• Core Project and Technology Research: Blueprints to help you succeed with your applications, strategy and infrastructure projects

• IT Management & Governance: 45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Talent & Leadership Research: Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

• Unlimited Guided Implementation: Our on-call industry experts help you and your team finish projects on time and with better results.

• 1 Data Driven Insight program: Step by Step programs designed to systematically improve IT Performance

• Contract Review & Negotiation: Optimize your software purchase. Whether you're purchasing or renewing, our analysts will help you secure the right deal.

• Dedicated Account Manager: Your Account manager will ensure you get the most

Small A 1 to 5 $4,635 Small B 6 to 10 $4,635

Enterprise Access Info-Tech offers enterprise access that supports an entire IT Department with both reference level and advisory level access:

Info-Tech Segment Description and # of IT Staff Enterprise Access

Membership GSA Discount

Enterprise Access Membership

Enterprise Membership:

The Enterprise membership is designed to support the entire IT organization and licensing is based on the total number of IT staff. The base level Enterprise membership provides seats for up to 20 users. 2 of the users will get full Advisory Access.

Additional seats are priced at $453.40/seat. Every 10th user will get Advisory Access. Every 10th user will get Advisory Access.

Each user will gain access to the following features:

• Core Project and Technology Research: Blueprints to help you succeed with your applications, strategy and infrastructure projects

• IT Management & Governance:

45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Talent & Leadership Research:

Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

• Vendor Evaluations: Unbiased vendor research to help propel your product selection

• Webinars: Help shape our research to meet your needs

$18,136.02

• Policy Management Software:

Support every stage of the policy management lifecycle with centralized policy software.

Enterprise Access Membership Additional Seats

Provides the same services as described in the Enterprise Membership offering.

$453.40

Executive Membership

Executive Membership:

The Executive Membership supports an individual IT executive or manager, plus his or her direct reports (a workgroup). Seat holders cannot include the senior most IT executive (i.e. CIO).

Reference seats can be purchased for up to 9 additional team members for $906.80/seat. The Executive Membership provides access to the following features:

• Core Project and Technology Research: Blueprints to help you succeed with your applications, strategy and infrastructure projects

• IT Management & Governance:

45 comprehensive, connected methodologies for improving core IT processes.

• Management and Governance Diagnostic: Diagnostic program to assess the importance and effectiveness of your core IT processes.

• Talent & Leadership Research:

Lead your team effectively with powerful talent diagnostics and proven resources to help you become a better manager.

• Vendor Evaluations: Unbiased vendor research to help propel your product selection

$12,695.21

• Webinars: Help shape our research to meet your needs

• Unlimited Guided Implementations: Our on-call industry experts help you and your team finish projects on time and with better results.

• 1 Data Drive Insight program:

Step by Step programs designed to systematically improve IT Performance

• Contract Review & Negotiation: Optimize your software purchase. Whether you're purchasing or renewing, our analysts will help you secure the right deal.

• Dedicated Account Manager:

Your Account manager will ensure you get the most value from your membership

Executive Membership - Additional Seats

Additional Executive Membership Seats provide the same services as described in the Enterprise Membership product and are purchased for each IT staff member the needs an Executive Membership.

$906.80

Service Details

Accessing Info-Tech Services Our Services include an easy to administrate access model that will allow maximum access by IT team members. Each Research Member is assigned a username and password and receives a new user tour upon registration.

The Services are provided via the Web using, as a minimum, Internet Explorer 6 and Mozilla Firefox 2.x Web browsers for a Windows environment. All of our online downloads are available in MS Office formats, PDF or Zip files containing the same formats.

We have clients in a wide variety of locations and time zones, and we accommodate them based on the times that are common to our respective time zones. Our analysts work from 9:00 am to 5:00 pm Eastern Time for telephone consultations.

Analysts are available at their earliest opportunity, but due to the amount of preparation involved, a minimum of 24 hours lead time is required. Generally, if there are no travel complications, analysts are available within 2-3 business days of the request.

Dedicated Account Management Our clients have a dedicated Senior Account Manager to manage service delivery to your enterprise on a regional and national level. You will also be assigned a customer service representative who can assist with research requests and site usage.

Your account manager and customer service representative are available from 08:00 a.m.

to 5:00 p.m. (Eastern Time), Monday to Friday. Customer service is also available online using the Live Chat function of our website.

This dedicated service can be used to:

• Make account inquiries, including adding or deleting members on your account

• Obtain help locating specific research

• Gain assistance using all membership resources