MAS - Teltech Communications LLC - GS35F0025S

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! a menu-driven database system. The Internet address for GSA Advantage! is: http://www.gsaadvantage.gov

MULTIPLE AWARD SCHEDULE CONTRACT

CONTRACT NUMBER: GS35F0025S

PERIOD COVERED BY CONTRACT:

December 12, 2021 through October 17, 2025

Pricelist Current dated August 15, 2024

Teltech Communications, LLC 1901 Lakeside Parkway Flower Mound, Texas 75028 www.teltech.com

Contractor’s Administration Source: alawler@teltech.com Business Size: Small

For more information on ordering from Federal Supply go to this website: www.gsa.gov/schedules

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN 811212 Equipment Maintenance

SIN OLM

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN: See attached Pricelist

1c. HOURLY RATES (Services Only): Not applicable

2. MAXIMUM ORDER*:

The Maximum Order for the following Special Item Numbers (SINs) is $500,000:

SIN 811212 - Equipment Maintenance

The Maximum Order for the following Special Item Number (SIN) is $250,000:

SIN: OLM – Order Level Management

3. MINIMUM ORDER: $500

4. GEOGRAPHIC COVERAGE: US Domestic

5. POINT(S) OF PRODUCTION: US Domestic

6. DISCOUNT FROM LIST PRICES: Net GSA pricing is listed in the attached Price list

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: Net 30 Days

9. FOREIGN ITEMS: Not Applicable

10a. TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:

SIN: 811212 30 Business Days or as Negotiated per Task Order SIN: OLM 30 Business Days or as Negotiated per Task Order

10b. EXPEDITED DELIVERY: Contact Contractor (Teltech Communications, LLC.)

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor (Teltech Communications, LLC.)

10d. URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. FOB POINT: Destination

12a. ORDERING ADDRESS:

Teltech Communications, LLC 1901 Lakeside Parkway Flower Mound, Texas 75028

12b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS:

Teltech Communications, LLC 1901 Lakeside Parkway Flower Mound, Texas 75028

14. WARRANTY PROVISION: Unless specified otherwise in this contract, the Contractor’s standard commercial warranty as stated in the contract’s commercial pricelist will apply to this contract. Surge and lightning damage are not covered under RMA warranty. Not all equipment is repairable. If a unit is deemed unrepairable it will be sent back along with the repaired equipment or properly recycled at the request of the client. All products repaired by contractor are warranted to our customer who presents same for repair as follows: all repaired components thereof for which we publish prices shall be free from defect in materials and workmanship (under normal use, storage, handling, installation and other normal conditions) for a period of 6 months from the date of our repair invoice. Our obligation shall be limited to the repair or replacement, at our choice, of any such defective component free of charge to our customer; if we decide that the component cannot be repaired or replaced, we shall credit your account with us in an amount equal to the sum you paid to us for the repair. Freight and expedited fees for returned product remain the responsibility of the customer. Any warranty claim must be by written notice to us received before the end of the 6 months warranty period, together with return of the claimed defective product within this same period, and must include our RMA#. (Should a warranty claim be made, please email info@teltech.com for an RMA# prior to any return.) This warranty is given in lieu of any other warranties, either express or implied, including that we disclaim any warranty of merchantability fitness for a particular purpose, quality, and/or non-infringement. In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages or lost profits whether or not advised of same. Teltech Group is not a distributor sanctioned by the original manufacturer and we are not a party to any manufacturer’s warranty that may or may not apply.

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (if applicable). Not applicable

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Not Applicable

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): Not applicable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Not Applicable

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): Not Applicable

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

The EIT standard can be found at: www.Section508.gov/.

23. UEI: C1WAFK7DNUM3

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE: Active in SAM, CAGE Code 3MZP3

PRODUCTS AND PRICING

**FRACTIONAL HOURS, AT THE END OF THE JOB, WILL BE PRORATED TO THE NEAREST QUARTER HOUR. All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer. All parts shall be furnished at prices indicated in the Contractor's then current commercial pricelist at a discount of 0% from such listed prices.

SIN 811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts 811212 Maintenance, Repair Service, and Repair Parts/Spare Parts for Government-Owned General Purpose Commercial Information Technology Equipment, Radio/Telephone Equipment. (After Expiration of Guarantee/Warranty Provisions and/or When Required Service Is Not Covered by Guarantee/Warranty Provisions) and for Leased Equipment.

NOTE: Subject to Cooperative Purchasing Cooperative Purchasing: Yes Set Aside: No FSC/PSC Code : DB02 Maximum Order : $500,000

NAICS

Appendix B – Hardware Maintenance and Repair Terms and Conditions

INFORMATION TECHNOLOGY CATEGORY

HARDWARE SUBCATEGORY

SIN 811212 Hardware Repair Order Terms

1. Service areas

a) The maintenance and/or repair service rates per the contract are applicable to any ordering activity locations within zero (0) mile radius of the contractor/original equipment manufacturer (OEM) service points. If any additional charge is to apply because of the greater distance from the contractor/OEM service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level.

b) When maintenance and/or repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the contractor’s plant(s) listed below:

Teltech Communications, LLC 1901 Lakeside Parkway Flower Mound, Texas 75028

2. Loss or damage When the contractor moves equipment to its/OEM location for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

3. Scope

d) The contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of the Information technology category.

b) Equipment placed under maintenance and/or service shall be in good operating condition.

iii) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the contractor, without charge to the ordering activity.

iv) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the contractor, if the equipment was under the Contractor/OEM guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order i)If the equipment was not under the contractor/OEM responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of the contract.

4. Responsibilities

a) For equipment not covered by a maintenance contract or warranty, repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification. Not Applicable

b) If the ordering activity task or delivery order specifies a factory authorized/certified service personnel then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the ordering activity and the contractor.

5. Repair service rate provisions

a) Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are engaged in work, and, when applicable, the charge for travel or transportation.

b) Multiple machines: When repairs are ordered by the ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable. Not applicable

c) At the Contractor/OEM’s Facility

iii) When equipment is returned to the contractor/OEM’s facility for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc. from the ordering activity location to the Contractor’s plant, and return to the ordering activity location, shall be borne by the ordering activity.

iv) The ordering activity should not return defective equipment to the contractor/OEM for adjustments and repairs or replacement without prior consultation and instruction.

d) At the ordering activity location (within established service areas)

iii) When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones. No extra charge, time, or expense will be allowed for travel or transportation of repairmen or machines to or from the ordering activity office; such overhead is included in the repair service rates. Not applicable

e) At the ordering activity location (outside established service areas)

iii) If repairs are to be made at the ordering activity location, and the location is outside the service area terms defined in the GSA Price list. Rates negotiated at the task order will apply. Not applicable

iv) When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable. The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel. Not applicable

f) Labor rates

iii) Regular hours: Contract rates shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service, which was requested during regular hours, but performed at the convenience of the contractor outside the regular hours.

iv) After hours: Should the ordering activity require that service be performed outside of regular hours, charges for such service, if any, will be specified in the GSA Price List (I-FSS-600 CONTRACT PRICE LISTS (October 2005). Periods of less than one hour will be prorated to the nearest quarter hour.

v) Sundays and Holidays: When the ordering activity requires that repair service be performed on Sundays and Holidays observed at the ordering activity location, the Sundays and Holidays repair service rates shall apply, and will be specified in the GSA Price List (I-FSS-600 Contract Price Lists (OCT 2005). Periods of less than one hour will be prorated to the nearest quarter hour.

Repair Service rates

* Minimum charges include full hours on the job Not applicable

4) Repair parts/spare parts rate provision

e) All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in the GSA price list shall be new, standard parts manufactured by the OEM.

f) All parts shall be furnished at the prices indicated in the contractor’s commercial pricelist dated October 2005, at a discount of__0_% from such listed prices.

SIN 811212 Hardware Maintenance Order Terms

1. Service areas

a) The maintenance and/or repair service rates per the contract are applicable to any ordering activity locations within a zero (0) mile radius of the Contractor/Original Equipment Manufacturer, also known as OEM, service points. If any additional charge is to apply because of the greater distance from the Contractor/OEM service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level.

b) When maintenance and/or repair services cannot be performed at the ordering activity installation site, the repair services will be performed at the Contractor’s plant(s) listed below:

Teltech Communications, LLC 1901 Lakeside Parkway Flower Mound, Texas 75028

2. Loss or damage When the Contractor moves equipment to its/OEM location for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

3. Scope

a) The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of the Information Technology Category.

b) Equipment placed under maintenance service shall be in good operating condition.

i) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

ii) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor/OEM guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

iii) If the equipment was not under the Contractor/OEM responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of the contract.

4. Responsibilities

a) For equipment not covered by a maintenance contract or warranty, repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification. Not applicable

b) If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the Ordering Activity and the Contractor.

5. Maintenance rate provisions

a) The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity. Not applicable

i) Regular Hours: The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine (9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location. Not applicable

ii) After Hours: Should the ordering activity require that maintenance be performed outside of regular hours, charges for such maintenance, if any, will be specified in the GSA Price List (I-FSS-600 CONTRACT PRICE LISTS (OCT 2005). Periods of less than one hour will be prorated to the nearest quarter hour. Not applicable

iii) Travel and Transportation: If any charge is to apply, over and above the regular maintenance rates, due to the distance between the ordering activity location and the Contractor/OEM’s service area, the charge will be negotiated at the Task Order level. Not applicable Indicate if there will be an additional charge for travel and transportation. Not applicable

b) Quantity Discounts from listed maintenance service rates for multiple equipment owned and/or leased by an ordering activity shall be provided below.

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