Federal Supply Schedule GS35F0004M

Managed Services Help Desk

User Assistance - User requests on how to use specific technology features/functions, etc.

An example of UA is answering a question on how to use a telephone feature, such as "how to set up a conference call?".

Remote Software MAC Support - An example of SWMAC is adding an extension to a PBX system; or adding a profile to a voicemail system; or creating a voicemail distribution list.

Software MAC will be performed for all Siemens equipment as appropriate, Siemens will look to Vendor Coordinate our subcontractor for all Software MAC support of Non-Siemens equipment

Vendor Coordination Service - An example of VC-S is coordinating service for a station within a PBX system

Vendor Coordination MAC -An example of VC-MAC is an installation of a new telephone

GSA Price

Per User Price (Minimum of 1000 users per Customer). Assumes 2 transactions per user per year at $5.78 per user per month. Excess transactions will be billed at $35.64 per transaction.

$5.78

Note: A user is defined as an Equipped Digital Port (actual device on the end) or an Active Analog Port (configured in the switch)

Excess Transactions (price shown per transaction) $35.64

Managed Service Help Desk: 132-8

The Siemens Managed Service Help Desk Offering provides the following support services directly to a customer’s end users:

GS-35F-0004M Section 2, Page 1

Information Technology Professional Services

Part Number Job Title GSA Price

CE-SUBCONTRACTOR Customer Engineer - Subcontractor $79 CE-LEVEL1 Customer Engineer - Siemens - Level 1 $123 CE-LEVEL2 Customer Engineer - Siemens - Level 2 $148 PM-LEVEL1 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 1 $148 PM-LEVEL2 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 2 $173 PM-LEVEL3 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 3 $198 PM-LEVEL4 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 4 $222 PM-LEVEL5 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 5 $247 PM-LEVEL6 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 6 $272 PM-LEVEL7 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 7 $296 PM-LEVEL8 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 8 $321 PM-LEVEL9 Program/Project Manager/Project Coordinator/Solutions Integration Architect - Level 9 $346 MS-LEVEL1 Management SupportCall Center Manager/Call Center Administrator - Level 1 $222 MS-LEVEL2 Management SupportCall Center Manager/Call Center Administrator - Level 2 $247 MS-LEVEL3 Management SupportCall Center Manager/Call Center Administrator - Level 3 $272 MS-LEVEL4 Management SupportCall Center Manager/Call Center Administrator - Level 4 $296 MS-LEVEL5 Management SupportCall Center Manager/Call Center Administrator - Level 5 $321 MS-LEVEL6 Management SupportCall Center Manager/Call Center Administrator - Level 6 $346 DE-LEVEL1 Development Engineer/Application Architect/System Integrator - Level 1 $173 DE-LEVEL2 Development Engineer/Application Architect/System Integrator - Level 2 $198 DE-LEVEL3 Development Engineer/Application Architect/System Integrator - Level 3 $222 DE-LEVEL4 Development Engineer/Application Architect/System Integrator - Level 4 $247 DE-LEVEL5 Development Engineer/Application Architect/System Integrator - Level 5 $272 DE-LEVEL6 Development Engineer/Application Architect/System Integrator - Level 6 $296 LE-LEVEL1 Laboratory Engineer - Level 1 $173 LE-LEVEL2 Laboratory Engineer - Level 2 $198 LE-LEVEL3 Laboratory Engineer - Level 3 $222 LE-LEVEL4 Laboratory Engineer - Level 4 $247 LE-LEVEL5 Laboratory Engineer - Level 5 $272 LE-LEVEL6 Laboratory Engineer - Level 6 $296

Note: prices do not include security clearance

IT Professional Services: 132-51

GS-35F-0004M Section 2, Page 2

Electronic Commerce Services

Part Number Description GSA Price

HDX-1 Monthly Transactions: 1-50,000 $0.42 HDX-2 Monthly Transactions: 50,000-100,000 $0.40 HDX-3 Monthly Transactions: 101,000-200,000 $0.38 HDX-4 Monthly Transactions: 201,000-300,000 $0.36 HDX-5 Monthly Transactions: 301,000-400,000 $0.34 HDX-6 Monthly Transactions: 400,001+ $0.32 HDX-7 Monthly Support Fee (per facility) $284 HDX-8 Monthly Network Fee (Frame Relay) $758 HDX-9 Implementation Package (includes hw/sw/programming, training) $12,319

Electronic Commerce Services: 132-52

GS-35F-0004M Section 2, Page 3