MAS - GBT US LLC - GS33F0024P

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U.S. GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

Authorized Federal Supply Schedule Price List

CONTRACTOR:

GBT US LLC

(American Express Global Business Travel, formerly American Express Travel Related

Services) 101 Hudson Street

Jersey City, NJ 07302 Contract Number: GS33F0024P

Schedule: TRAVEL

Product Service Code: V999

DUNS#: 079384795

Contract Period: May 21, 2004 - May 20, 2024 Business Size: Other than Small Business

*Effective as of Modification A812 dated 4/29/20*

Contract Administrator: JOHN ALTON

Phone Number: 480-566-4454 Fax Number: 412-871-3399

Web Site: http://www.amexglobalbusinestravel.com

Online access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through

GSA Advantage, a menu-driven database system.

http://www.GSAAdvantage.gov

For more information on ordering from Federal Supply Schedules, visit http://www.gsa.gov/portal/content/197989

July 13, 2020 http://www.gsaadvantage.gov/ http://www.gsa.gov/portal/content/197989

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Terms and Conditions:

1. (a) Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s):

SIN Description Page

561510 Travel Agent Services

ANCILLARY Ancillary Support Services 4

NEW-Intro to New

Supplies and Services

Introduction to New Supplies and Services- Strategic Meetings Managements - American Express Meetings & Events Services

561699L Lodging Negotiations & Management Service - Global Business Consulting 17

**American Express Meetings & Events Services and Global Business Consulting are programs within American Express Global Business Travel**

(b)Awarded prices- Price Lists are attached with each SIN where applicable.

(c) Labor category descriptions- -Labor category descriptions and pricing are provided where applicable.

2. Maximum order per SIN: $1,000,000.00

3. Minimum order: $50.00

4. Geographic Coverage: Worldwide

5. Point(s) of production (city, county, and State or foreign country): N/A

6. Discount from list prices or statement of net price: Listed prices are net

7. Quantity Discounts: N/A

8. Prompt Payment Terms: Net 30

9. (a) Government purchase cards are accepted at or below the micro-purchase threshold: Yes

(b) Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold. Yes

10. Foreign Items: N/A

11. (a) Time of Delivery: Travel services provided after scope of travel service needs are determined and qualified

(b)Expedited Delivery: N/A

(c) Overnight and 2-Day Delivery: N/A

(d) Urgent requirements: N/A

12. F.O.B. points: N/A

CONTRACTOR:

GBT US LLC

101 Hudson Street

JERSEY CITY, NJ 07302

Schedule Title : Travel Services Solutions

Product Service Code : V999

DUNS# : 079384795

Contract Period : May 21, 2004 - May 20, 2024

Business Size : Other than Small Business

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13. (a) Ordering Addresses:

(b) Ordering Procedures: N/A

14. Payment Addresses:

101 Hudson Street, Ste 3400

Jersey City, NY 07302

15. Warranty Provision: N/A

16. Export packing charges, if applicable: N/A

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): N/A

18. Terms and conditions for rental, maintenance, and repair: N/A

19. Terms and conditions of installation: N/A

20 (a) Terms and conditions of repair parts indicating date of parts price lists and discounts from list prices (if applicable): N/A

(b) Terms and conditions for any other services (if applicable): N/A

21. List of service and distribution points: N/A

22. List of participating dealers: N/A

23. Preventative maintenance: N/A

24. (a) Special attributes such as environmental attributes: N/A

(b) N/A

25. Data Universal Number System ( DUNS) number: 079384795

26. Notification regarding registration in System for Award Management(SAM) database: Yes

John Alton

215 Elmore Road

Pittsburgh, PA 15221

USA

Ph:480-566-4454

Fax:412-871-3399 john.alton@amexgbt.com mailto:john.alton@amexgbt.com

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Awarded service information listed by Special Item Numbers (SINS):

SIN:561510 - Travel Agent Services

SIN Transaction Name Transaction Price Unit of Issue

561510 Full Service Air/Rail, Domestic

A. Traditional Full-Service

Pricing 29.60 per Transaction

561510 Full Service Air/Rail, International

A. Traditional Full-Service

Pricing 51.60 per Transaction

561510 Self Service Air/Rail Domestic A. Online E-Fulfillment Pricing 8.10 per Transaction

561510 Self Service Air/Rail International A. Online E-Fulfillment Pricing 8.10 Per Transaction

561510 Fulfillment Only eTS/DTS Domestic A Online E-Fulfillment Pricing 6.60 Per Transaction

561510

Fulfillment only, eTS/DTS

International A Online E-Fulfillment Pricing 6.60 Per Transaction

561510

Full Service Hotel/Car Only

Domestic

B. Traditional Full-Service

Pricing 18.64 per Transaction

561510

Full Service Hotel/Car Only

International

B. Traditional Full-Service

Pricing 18.64 per Transaction

561510 Self Service Hotel/Car Domestic B. Online E-Fulfillment Pricing 5.04 per Transaction

561510 Self Service Hotel/Car International B. Online E-Fulfillment Pricing 5.04 per Transaction

561510 Fulfillment Only eTS/DTS Domestic B. Online E-Fulfillment Pricing 3.53 per Transaction

561510

Fulfillment only, eTS/DTS

International B. Online E-Fulfillment Pricing 3.53 per Transaction

SIN: ANCILLARY – Ancillary Support Services

SIN Name Description Price Unit Issue

Ancillary Paper Ticket Delivery

Reservation Services and

Technology 20.00 Per delivery

Ancillary Pre-Paid Ticket Processing

Reservation Services and

Technology 20.00 Per transaction

Ancillary Floater Coverage/Temporary Support

Reservation Services and

Technology

325.00 to

525.00 Per hour

Ancillary International Fare Trax Team

Reservation Services and

Technology 35.00 Per occurrence

Ancillary Axcess After-Hours Specialized Travel Services 25.00

Per call/Per itinerary

Ancillary VIP Axcess After-Hours Specialized Travel Services 60.00

Per call/Per itinerary

Ancillary TrackPoint II Set Up Fee Products/Services 3000.00 Per set-up

Ancillary TrackPoint II Annual License Fee for

More Than Two Users Products/Services 1.25

Per call/Per itinerary

Ancillary TrackPoint II Transaction Fee Products/Services 1.00

Per call/Per itinerary

Ancillary Fee Allocator Settlement Services 2.00 Per transaction

Ancillary Ticket Trax NR Air Volume Up to $3M

Monthly Fee Settlement Services 150.00 Monthly

Ancillary Ticket Trax NR Air Volume Up to $3M

Historic Fee Settlement Services 500.00 One Time Fee

Ancillary Ticket Trax NR Air Volume $3M to

$10M Monthly Fee Settlement Services 400.00 Monthly

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Ancillary Ticket Trax NR Air Volume $3M to

$10M Historic Fee Settlement Services 750.00 One Time Fee

Ancillary Ticket traX NR Air Volume $10M to

$25M Monthly Fee Settlement Services 1000.00 Monthly

Ancillary Ticket traX NR Air Volume $10M to

$25M Historic Fee Settlement Services 1000.00 One Time Fee

Ancillary Ticket traX NR Air Volume $25M to

$50M Monthly Fee Settlement Services 2000.00 Monthly

Ancillary Ticket traX NR Air Volume $25M to

$50M Historic Fee Settlement Services 1500.00 One Time Fee

Ancillary Ticket traX NR Air Volume $50 Million or More Monthly Fee Settlement Services 2500.00 Monthly

Ancillary Ticket traX NR Air Volume $50 Million or More Historic Fee Settlement Services 2500.00 One Time Fee

Ancillary Portfolio Email Pre-Travel Global

Reporting Air Volume Less Than $750K

Management Information

Systems 3000.00 Per year

Ancillary Portfolio Email Pre-Travel Global

Reporting Air Volume $750K - $3M

Management Information

Systems 3000.00 Per year

Ancillary Portfolio Email Pre-Travel Global

Reporting Air Volume $3M - $10M

Management Information

Systems 5000.00 Per year

Ancillary Portfolio Email Pre-Travel Global

Reporting Air Volume $10M - $40M

Management Information

Systems 8000.00 Per year

Ancillary Portfolio Email Pre-Travel Global

Reporting Air Volume Greater Than

$40M

Management Information

Systems 10000.00 Per year

Ancillary @Work Pre-Travel Reporting Air

Volume Less Than $750K

Management Information

Systems 5000.00 Per year

Ancillary @Work Pre-Travel Reporting Air

Volume $750K - $3M

Management Information

Systems 10000.00 Per year

Ancillary @Work Pre-Travel Reporting Air

Volume $3M - $10M

Management Information

Systems 15000.00 Per year

Ancillary @Work Pre-Travel Reporting Air

Volume $10M - $40M

Management Information

Systems 25000.00 Per year

Ancillary @Work Pre-Travel Reporting Air

Volume Greater Than $40M

Management Information

Systems 35000.00 Per year

Ancillary Axis @Work Post Travel Reporting Air

Volume Less Than $750K

Management Information

Systems 250.00 Per year

Ancillary Axis @ Work Post Travel Reporting Air

Volume $750K - $3M

Management Information

Systems 2500.00 Per year

Ancillary Axis @ Work Post Travel Reporting Air

Volume $3M - $10M

Management Information

Systems 7500.00 Per year

Ancillary Axis @ Work Post Travel Reporting Air

Volume $10M - $40M

Management Information

Systems 15000.00 Per year

Ancillary Axis @ Work Post Travel Reporting Air

Volume Greater Than $40M

Management Information

Systems 20000.00 Per year

Ancillary Benchmarking Air Volume Less Than

$750K

Management Information

Systems 250.00 Per year

Ancillary Benchmarking Air Volume $750K - $3M

Management Information

Systems 2500.00 Per year

Ancillary Benchmarking Air Volume $3M - $10M

Management Information

Systems 7500.00 Per year

Ancillary Benchmarking Air Volume $10M -

$40M

Management Information

Systems 15000.00 Per year

Ancillary Benchmarking Air Volume Greater Than

$40M

Management Information

Systems 20000.00 Per year

Ancillary Eco Reporting Air Volume Less Than

$750K Products/Services 1000.00 Per year

Ancillary Eco Reporting Air Volume $750K - $3M Products/Services 1200.00 Per year

Ancillary Eco Reporting Air Volume $3M - $10M Products/Services 2500.00 Per year

Ancillary Eco Reporting Air Volume $10M -

$40M Products/Services 4000.00 Per year

Ancillary Eco Reporting Air Volume Greater Than

$40M Products/Services 6000.00 Per year

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Strategic Meetings Management Proposal for Federal

Government Agencies

American Express Globa l Bus iness Trave l Schedule: NEW

SUBMITTED BY: MEERA JEGAT HESAN | MANAGER, BUSINESS DEVELOPMENT | 415-796-2465 | MEERA.JEGAT HESAN@amexgbt.com mailto:MEERA.JEGAT%20HESAN@amexgbt.com

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Executive Summary On behalf of the entire American Express Meetings & E vents organization, thank you for the opportunity to submit a proposal modification for Strategic Meetings Management services to the Federal Government. The proposed services are submitted as a modification under the American Express G l o b a l B u s i n e s s T r a v e l Schedule

NEW-Introduction to New Supplies and Services.

We sincerely value the impact of decisions made by the Federal Government toward the future of the United

States of America and are proud to support its programs and initiatives. And, we understand how a Strategic

Meetings Management (SMM) program will support the government’s most recent efforts to reduce travel and meeting expenditures. Our solutions lend themselves to this very goal. Through our SMM offering, we provide a disciplined, enterprise-wide approach to managing the activities, processes, suppliers and data for meetings to achieve measurable business objectives that deliver value in the form of savings, risk mitigation and improved meeting experiences.

You will recognize quantifiable value through meetings expense optimization across 100 percent of your expenditure. In fact, over the past year, American Express Global Business Travel has successfully assisted our largest, most strategic clients to achieve an average of 20 percent in measured cost savings through SMM processes – a benefit we wish to share with the Federal Government.

We have a SMM offering with end-to-end servicing including expert sourcing, negotiation and contracting along with planning services and information management – all designed to reduce risk, optimize spend, and use spend related data to make strategic organizational decisions. We offer strategies for gaining visibility and transparency into meeting spend and, as adoption is d r i ven to a SMM program, your agencies will realize the following benefits:

– Ability to leverage total spend for increased savings

– Clarity around spend categories

– Ability to produce meetings of comparable quality at a lower cost

– Reduce risk through standardized processes and checkpoints

– Provide clarity and policy to ensure compliance with government regulations

– Offer onsite or virtual resources to drive process efficiencies

– Efficiencies so that meeting owners have time to focus on the strategic aspects of their meeting

– Measurement of the value of each meeting or event

It is our hope to partner with the Federal Government to achieve your goals of cost reduction, sav ings , transparency and compliance while delivering on meeting objectives and attendee experience. As a strategic partner and through the benefit of our experience and shared best practices, we promise to deliver the following benefits:

– Savings through strategic procurement initiatives;

– Insight into your total meeting spend and data transparency;

– Tools to control your meetings expense management program; and

– Exceptional service delivery for event owners and attendees.

We are excited to support your efforts in generating cost savings, visibility into meetings spend and compliant program management.

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Relevant Project Experience

American Express Global Business Travel has provided meetings expense management solutions to customers since 1970. Our mission is to be the world’s premier strategic meetings and event management provider by offering the most comprehensive meeting and event planning services globally. To achieve this mission, we will re-shape and set the pace for the meetings industry, offer the only global end-to-end meeting and event planning services and be a destination for top talent.

Over the past five years, our program has grown significantly. The two key areas that have expanded the most are our SMM offering and the global growth of our operations team, which has doubled in size. We maintain a global team of over 1,000 professionals dedicated to this business discipline, offering a broad spectrum of customer-focused meetings management solutions, experienced purchasing and planning consultants and innovative event management technology. Several of our professionals have also achieved and actively maintain industry certifications that include but are not limited to Certified Meeting Professional (CMP) designation and

Strategic Meetings Management Certification (SMMC). We promote the advanced professional development of our staff at all levels and support those who wish to attain industry certifications in an effort to attract and retain top talent.

Our experts link critical processes along with data through our robust reporting capabilities to support the policy and compliance requirements of our customers. We do so by working closely with our clients to incorporate appropriate checkpoints into our sourcing, budget management and planning processes to support compliance while monitoring and tracking the appropriate data through exception reporting.

To facilitate greater insight into your meetings expense management program on both a micro and macro basis, we will provide event -level reporting as well as program-level reporting. Event-level reporting will capture the data relevant to a specific meeting or event and typically includes contract savings, attendee management and program savings reports. And, for a holistic view of your meetings expense management program, our account management team can provide aggregated reports across all events including spend analysis, preferred supplier usage, savings reports, service level metrics, benchmarking and incremental savings opportunities.

Additionally, for air reservations made through our American Express Global Business Travel colleagues, your negotiated rates and fares, preferred supplier contracts and travel policy(ies) are documented in your company profile. This electronic profile is housed in a proprietary, centralized database that “feeds” all of our technology systems, including our automated quality control systems, counselor desktop tools and your online booking tool.

This ensures that the options available to travelers—via both offline and online channels—comply with company policy and support your preferred supplier contracts. Because no reservation can be made without first consulting the company profile, policy compliance is assured. Regardless of where or when a reservation is made, counselors will have immediate access to this data

Also core to our values, like the Federal Government, is our commitment to developing mutually advantageous business relationships with small businesses and firms owned and operated by minorities, women and the physically challenged. As evidence of this commitment, our Global Business Services di vision manages a formal supplier diversity program designed to provide opportunities for minority, women, physically challenged, veteran -owned and small businesses. Our team will work with government agencies during implementation to design a

Page | 9 plan around supporting MWBE meeting-related suppliers, incorporating the strategy into the meeting process. We also welcome the opportunity to support Contractor Team Arrangements (CTAs) and partner with approved suppliers on the GSA schedule to provide Strategic Meetings Management services to Federal Government agencies.

Supporting the Adoption of a SMM Program to Agency Employees

Once an agency has decided to use our services, we can work with the agency to craft messaging appropriate to your employees that will clearly communicate your meetings policy. Communication tactics range from electronic communications to in-person training. We can assist agencies in communicating a meetings process guide vi a your intranet, detailing the process of requesting and planning a meeting through American Express Global

Business Travel.

Once the policy has been communicated to all agency employees, our staff will also be trained to ensure we inform the government meeting owners of the policy and exception handling at every enquiry. Additionally, when sourcing for the agency, our Site Availability reports (delivered in conjunction with our sourcing activities) will designate those properties that are approved/ preferred suppliers for the government. Management reports will show both preferred and non-preferred supplier usage which may be used to support policy compliance and change management initiatives.

Ultimately, our goal is to provide cost effective solutions for the government that allow for deeper visibility, oversight, efficiency and control over meetings and events spend, but still take into account safety, security and a flawless attendee experience.

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Pricing

Pricing Defined

American Express Meetings & E vents is proud to support the development of SMM solutions with the Federal

Government.

We have provided categorized, hourly pricing for the roles required to manage a meetings and events program.

Our pricing structure is tailored to the government and acts as a general guideline as to the ty pes of resources and requirements that an organization may utilize within a Strategic Meetings Management solution. However, our solutions are flexible and are customized by client need, meeting requirements, meeting type and also the maturity of your meetings management program.

Though we have priced our meetings and events services at an hourly rate by function, there are alternative pricing solutions that may offer greater cost savings to the government, but vary according to assumptions based on meeting spend or volume of meetings. For example, a common service delivery model for our Strategic

Meetings Management clients is a dedicated team approach. For those clients who have consolidated their meetings business through American Express Global Business Travel, we typically operate within a Direct

Operating Expense (DOE) pricing model. The foundation of SMM is transparency and this pricing model supports that philosophy. The methodology is based on actual salary costs (or agreed upon cost per position) plus benefits. A percentage of all salary related costs is added for overhead (OH) and a management fee.

Occasionally, OH costs are calculated as per head and the management fee may be initially calculated as percentage of salary related costs, but may be fixed based on range of volume, etc.

Alternative solutions like a dedicated team approach may include value added benefits such as account management to support the growth and adoption of the program and key linkage to a meetings technology solution for database management, reporting and transparency of data (or information management). We are also able to structure our solution through variable, on-demand resources or a hybrid configuration of dedicated and on-demand staff.

We operate within a transparent model, whether transactional or through a dedicated approach. We look forward to discussing your needs as an agency. Our goal is to partner with you in managing your meeting spend, realizing savings and compliance through centralized sourcing, expert contract negotiations, professional meeting planning services and strategic account management support. We welcome the opportunity to assess each agency’s specific needs and volume requirements to recommend the solution that best meets your process and financial requirements and objectives.

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Pricing Descriptions

Labor Category Federal Government Rate* Unit

Sourcing Manager

Level 1 $50.00 Hour

Level 2 $75.00 Hour

Level 3 $100.00 Hour

Level 4 $115.00 Hour

Level 5 $125.00 Hour

Meeting Manager

Level 1 $50.00 Hour

Level 2 $75.00 Hour

Level 3 $100.00 Hour

Level 4 $115.00 Hour

Level 5 $125.00 Hour

Data Coordinator $55.00 Hour

Information Manager $87.00 Hour

Reconciliation Specialist $78.00 Hour

Web Builder

Level 1 $85.00 Hour

Level 2 $125.00 Hour

*Includes Industrial Funding Fee rate of 0.75%

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Labor Category Descriptions

The following roles may be used in performing the tasks associated with meetings and events management.

Sourcing Manager

Level 1 Up to 2 years experience; To research and develop client proposals with the direction of the Account

Executives and the Sourcing Manager; To assist Sourcing Manager with administrative duties

Level 2 2 to 5 years experience; Ability to support meetings and events with up to 100 attendees

Level 3 5 years experience; Ability to support meetings and events up to 250 attendees

Level 4 5 to 10 years experience; Ability to support meetings and events up to 500 attendees

Level 5 7 to 10 years experience or more; Ability to support meetings and events up to 10,000 attendees or beyond and lead and mentor other Sourcing Managers

Basic Purpose To function as the primary client liaison and lead for assigned programs; Negotiates critical program components based on knowledge of client requirements from initial request through contract completion and turnover; this includes recommending supplier and destination options and solutions; Proactively negotiates prices and contracts, and creates reasonable preliminary budgets; Communicates with

Procurement Team and suppliers on a timely basis, information relative to travel program operations;

Follows standard operating procedures for all sourcing activity

Computer Skills • MS OFFICE – BEGINNER TO ADVANCED - Required

• WINDOWS - INTERMEDIATE – Required

• MEETING MAN AGEMENT TECHNOLOGY TOOLS – INTERMEDIATE TO ADVANCED – Desired

Qualifications • Minimum of 2 to 10 years experience in project, event or meeting management, at least 4 of which are in procurement required for Level 3 to 5 positions

• Experiences in hotel buying required

• Proven negotiation skills

• Extensive domestic destination knowledge required, international preferred

• Knowledge of travel supplier operations, overall capabilities/range of services

• Program management system experience preferred, especially with an online sourcing tool

• Experience with meetings management technology tools such as Sta rCite, Cvent, Cognos, proprietary solutions or equivalent highly preferred

• Operations experience in hospitality industry or equivalent a plus

• Prior successful experience in developing and maintaining key client and supplier relationships

• Prior experience in effectively handling multiple projects/demands

• Strong knowledge of program/event management and budget maintenance

• Bachelor’s degree preferred

• Proven aptitude for technology and/or software solutions and analytical skills required

• Ability to travel by airplane, boat, rail and/or car up to 30% of the time

• CMP designation preferred

• Prior experience in team leadership and/or mentoring experiences a plus

PREPARED FOR GSA

GBT US LLC SCHEDULE 599.99

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Meeting Manager

Level 1 Up to 2 years experience; To Support the Meeting Management Team (Meeting Managers, Senior

Meeting Managers, Project Account Managers and Operations Leadership) for assigned program deliverables ; Work directly with them to develop and adhere to project timeline; Primary liaison for management of some support departments per assigned program (i.e., Attendee Management, Mail/Shipping department, etc)

Level 2 2 to 5 years experience; Ability to support meetings and events with up to 100 attendees

Level 3 5 years experience; Ability to support meetings and events up to 250 attendees

Level 4 5 to10 years experience; Ability to support meetings and events up to 500 attendees

Level 5 7 to 10 years experience or more; Ability to support meetings and events up to 10,000 attendees or beyond and lead and mentor other Meeting Managers

Basic Purpose To function as primary client liaison and lead for assigned programs ; Manage corporate meetings and events through the implementation of strategy, delivery of objectives and execution of logistics, while effectively working with clients ; Responsible for coordination of all program planning from post contract execution to final billing, while providing unparalleled levels of customer service on all travel programs ;

Work closely with client contact to understand and meet program objectives /outcomes

Computer Skills • IMPACT - ADVANCED - Required

• MS OFFICE – BEGINNER TO ADVANCED - Required

• WINDOWS - INTERMEDIATE – Required

• MEETING MAN AGEMENT TECHNOLOGY TOOLS – INTERMEDIATE TO ADVANCED – Desired

Qualifications • Minimum of 2 to 10 years experience in project, event or meeting management required

• Extensive domestic destination knowledge required, international preferred

• Strong knowledge of program/event management and budget maintenance

• Prior successful experience in developing, managing and maintaining key client and supplier relationships

• Operations experience in hospitality industry or equivalent a plus

• Experience with meeting management technology tools highly preferred

• Proven aptitude for technology and/or software solutions and analytical skills required

• Experience with meetings management technology tools such as StarCite, Cvent, Cognos, proprietary solutions or equivalent highly preferred

• Prior experience in effectively handling multiple projects/demands

• Bachelor’s degree preferred

• Ability to tra vel by airplane, boat, rail and/or car

• CMP designation preferred

• Prior experience in team leadership and/or mentoring experiences a plus

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Data Coordinator

Years Experience

Required 1-3

Basic Purpose Manages data entry for meetings and events entered into meetings technology tools and provides elementary reporting of data for meeting stakeholders

Computer Skills • MS OFFICE – BEGINNER TO INTERMEDIATE – Required

• MS EXCEL – INTERMEDIATE – Required

• MS APPLICATION SUITE – BEGINNER TO INTERMEDIATE – Desired

• MEETING MAN AGEMENT TECHNOLOGY TOOLS – BASIC TO INTERMEDIATE – Desired

Qualifications • Bachelor's degree preferred

• Meetings and events industry experience preferred

• Strong analytical skills and an aptitude for technology and/or software solution required

• Knowledge of reporting tools such as Business Objects desired, but not required

• Experience with meetings management technology tools such as StarCite, Cvent, Cognos, proprietary solutions or equivalent highly preferred

Information Manager

Required 5 to 10

Basic Purpose Provides analytical and consultative services through delivery of insightful business intelligence regarding the overall customer’s meeting activity; Ensures the accuracy and completeness of customer's meeting data entered into the meetings technology tools to provide reporting for Strategic

Meetings Management client(s) and internal operations; The position is vital for managing meetings data across one or more SMM client's account; Client relies on this position to create periodic reporting packages necessary for its internal meetings business requirements. The position strongly communicates with meetings stakeholders at all levels in a consultative capacity

Computer Skills • MS OFFICE – INTERMEDIATE TO ADVANCED – Required

• MS EXCEL – ADVANCED – Required

• MS APPLICATION SUITE - INTERMEDIATE – Desired

• MEETING MAN AGEMENT TECHNOLOGY TOOLS – ADVANCED – Preferred

Qualifications • 5 to 10 or more years of combined meeting and event industry, hospitality, and/or information management experience highly preferred

• Bachelor's degree required, with an emphasis in Business Administration or Information Technology preferred or equivalent experience

• Strong analytical skills and an aptitude for technology and/or software solution required

• Knowledge of reporting tools such as Business Objects desired, but not required

• Experience with meetings management technology tools such as StarCite, Cvent, Cognos, proprietary solutions or equivalent highly preferred

• Strong communication and presentation skills and ability to leverage tools such as MS Powerpoint and any other presentation solutions

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Reconciliation Specialist

Required 5 to 10 years

Basic Purpose Acts as the primary point of contact for account billing and budget reconciliation for a specific Strategic

Meeting Management team that handles meetings and events of any size or value. Manages the handling, scheduling, and execution of payments between organization and meetings and events related suppliers and drives continuous improvement of the billing and payment process. Facilitates payment transactions using credit card, account payable, purchase order, and wire transfer platforms

Computer Skills • MS OFFICE – INTERMEDIATE TO ADVANCED – Required

• MS EXCEL – INTERMEDIATE TO ADVANCED – Required

• MEETING MAN AGEMENT TECHNOLOGY TOOLS – INTERMEDIATE TO ADVANCED –

Preferred

Qualifications • 5-10 or more years of Billing, Accounts Payables and/or Receivables experience with specific knowledge in tracking payments and invoices

• Associate’s or Bachelor's degree preferred or equivalent education in Billing, Financial Analysis, and/or Accounts Receivable

• Working experience and/or proficiency with Corporate Account Reconciliation proprietary tools, FX

International Payments, GMAX, and or equivalent is preferred.

• Experience with meetings management technology tools such as StarCite, Cvent, Cognos, proprietary solutions or equivalent highly preferred

• Experience with meetings and events vendor accounting procedures strongly preferred

• Strong written and oral communication skills

• Ability to multi-task on multiple projects simultaneously

• Self-starter, motivator and problem -solver

• Strong organizational and mathematical skills

• Ability to interact with a large team of associates

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Web Builder

Level 1 2 to 5 years experience; Supports basic Web products with minimal creative elements

Level 2 5 or more years experience; Supports more complex Web products with high level of creative elements

Basic Purpose Professionally develops visually effective and efficient Web and technology solutions and communication during the pre-sale and post-sale program phases through the analysis, planning and implementation of Web products which support the business objectives of the meetings and events organization

Computer Skills • FLASH - INTERMEDIATE - Desired

• HTML - INTERMEDIATE - Desired

• IMPACT - ADVANCED - Desired

• JSP - INTERMEDIATE - Desired

• MS ACCESS - BEGINNER - Desired

• MS APPLICATION SUITE -

INTERMEDIATE - Required

• MS EXCEL - INTERMEDIATE -

Required

• MS OUTLOOK - INTERMEDIATE -

Required

• MS POWERPOINT - INTERMEDIATE

- Required

• MS PROJECT - INTERMEDIATE -

Desired

• MS WORD - INTERMEDIATE - Required

• ADOBE PHOTOSHOP - BEGINNER -

Desired

• ADOBE DREAMWEAVER –

INTERMEDIATE - Required

• SQL - INTERMEDIATE - Desired

• VISIO - INTERMEDIATE - Desired

• WEB TREND - INTERMEDIATE - Desired

• WINDOWS - INTERMEDIATE - Required

• XML - INTERMEDIATE – Desired

• MEETING MAN AGEMENT

TECHNOLOGY TOOLS – ADVANCED –

Required

Qualifications

• Bachelor's degree preferred or equivalent educational experience in information technology and/or graphic or web design

• Web development experience required

• Understanding of client/server principles and Web products such as HTML and flash technology highly preferred

• Meetings and event industry experience highly preferred

• Understanding of Group Travel processes preferred

• Highly proficient in meetings management technology tools such as StarCite, Cvent, Cognos, proprietary solutions or equivalent, especially for Level 2 position

• Presentation experience preferred

• Minimum of 2 years corporate experience preferred for Level 1 position

• Graphic design experience highly preferred for Level 2 position

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Lodging, Negotiations and Management Services for Federal Government Agencies American Express Global Business Travel Schedule SIN 561599L

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Executive Summary

On behalf of the entire Global Business Consulting organization, thank you for the opportunity to submit a proposal modification for SIN 561699L Lodging Negotiations and Management Services. The proposed services are submitted as a modification under the American Express Global Business Travel Schedule SIN 561599L as our introduction to a new approach which will assist the federal government in attaining lowest available rates, enhanced end user utilization and ease of tracking/reconciliation of program.

We sincerely value the impact decisions made by the Federal Government toward the future of the United States of America and are proud to support these initiatives. And, we understand how a Strategically Managed Hotel

Program will support the government’s most recent efforts to reduce travel expenses for 2019 and beyond. Our solutions lend themselves to this very goal. Through our offering, we provide a disciplined, enterprise-wide approach to managing the activities, processes, suppliers and data for the SIN 561699L Lodging Negotiations and

Management Services to achieve business objectives that deliver value in the form of savings, supplier support, enhanced end user experience and effortless monitoring/reconciliation.

We have a hotel offering with end-to-end servicing including expert sourcing, communication/marketing and ongoing monitoring, maintenance and reconciliation of the hotel program.

Stakeholder Benefits SIN 561599L Lodging Negotiations and Management Services

GSA Hotel/Supplier Government

Traveler TMCs

› Drive adoption / compliance to 100%

› Significant increase in

ROI and Industrial

Funding revenue

No need for duplicate work, squatter / counterfeit room rates to allow TMC’s to earn commission.

Assured best rates via all TMC’s

Easy to book rates

Ease of use

Satisfaction levels increase

Rates are commissionable, no need to go outside the program

› Enhanced program management through automated reconciliation

› Reduced cycle time as rates are negotiated at the chain level.

› Simple reporting requirements

› Higher levels of compliance with US

Government.

Fully compliant with

GSA

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Below is our vision of this new approach and the phases involved to drive a success outcome.

PHASE I: SOURCING/NEGOTIATIONS

1) American Express Global Business Travel will apply our proven methodologies, global resources and leverage our supplier relations buying power to provide a compliant worldwide hotel program which secures the best price/value at or below per diem rates which also include other government required requirements such as (e.g. Fire safe/FEMA certified, ADA compliant, cancellation policy of 4:00PM or later day of arrival, last-room availability, amenities, etc.)

2) Once negotiated we will work with hoteliers to load rates directly with 100+ government approved travel agencies. This approach will ensure support from the agencies as they are now earning their commissions through their normal booking channels. This approach will also support enhanced utilization from the end users as they now can book hotel at the same time they are securing their airline tickets, no need to book hotel through separate portal.

PHASE II: SUPPLIER MARKETING/TRAVELER COMMUNICATIONS

1) Develop travel agency marketing campaign of the new program that ensures promotion of the SIN

561699L. Lodging Negotiations and Management Services negotiated rates from appointed government travel agencies by highlighting potential benefits, new easy booking process and their potential to increase revenue stream.

2) Design and deploy traveler communications that highlights ease of use and individual benefits such as

(lower rates, included amenities, and additional traveler loyalty incentives

Phase III: ONGOING PROGRAM MANAGEMENT AND DATA REQUIREMENTS

1) Establish process with appointed 100+ government travel agencies to provide periodic auditing results of participating hoteliers to ensure accuracy and availability of secured SIN 561699L Lodging Negotiations and Management Services negotiated rates.

2) Establish process with appointed 100+ government travel agencies and credit card providers to secure monthly data feeds that will be integrated by American Express Global Business Travel for delivery of required reporting.

a. Agency Reporting (Domestic and International lodging shall be reported separately) - Data elements shall include, but not be limited to, contract number, SIN, report period, property name, property address, city, state, zip code, totals by hotel rate code for: total number of transactions, total transaction amount (inclusive of taxes), total amount of taxes, total number of room nights, average length of stay.

b. Government Wide Reporting (Domestic and International lodging shall be reported separately) –

Data elements shall include, but not be limited to, contract number, SIN, report period, property name, property address, city, state, zip code, totals by hotel rate code for: total number of transactions, total transaction amount (inclusive of taxes), total amount of taxes, total number of room nights, average length of stay.

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Relevant Project Experience

American Express Global Business Travel has provided hotel management solutions to customers since 2000. Our mission is to be the world’s leading travel consulting provider by offering the most comprehensive hotel sourcing and ongoing management planning services globally. To achieve this mission, we will re-shape and set the pace for the hotel industry with our global network, deepest insight and leveraging our buying power with our supplier relations group.

Our portfolio of clients includes many of the Fortune 500 companies and we have managed over $28BB in hotel spend with client retention rate of 98%. Over the past five years we have driven over $500M in incremental savings for our clients with an average ROI of 12:1. Our corporate clients enjoy an average lower daily rate of $14 per night than non-consulting clients.

In addition, our supplier relationship group has managed similar hotel programs such as the SIN 599-3 Lodging

Negotiations and Management Services program which is more a “leveraged” buy across multiple hotel chains verses negotiating individual rates by property. Not only were they able to successfully negotiate “Best Available

Rate (BAR) + discount with multiple chains, they have successfully loaded these rates through multiple agency locations and have built tracking and monitoring of utilization and savings results.

Also core to our values, like the Federal Government, is our commitment to developing mutually advantageous business relationships with small businesses and firms owned and operated by minorities, women and the physically challenged. As evidence of this commitment, our Global Business Services supplier relations division manages a formal supplier diversity program designed to provide opportunities for minority, women, physically challenged, veteran-owned and small businesses.

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Pricing Defined

Global Business Consulting is proud to support the development of SIN 561599L Lodging Negotiations and

Management Services program with the Federal Government.

We have provided categorized, hourly pricing for the roles required to manage your SIN 561599L Lodging

Negotiations and Management Services hotel program. Our pricing structure is tailored to the government and acts as a general guideline as to the types of resources and requirements that an organization may utilize within this hotel solution. However, our solutions are flexible and can be customized to fit your needs.

We have priced our hotel support services at an hourly rate by function; however, there are alternative pricing solutions that may offer greater cost savings to the government, but vary according to assumptions based on which approach and outsourced tasks are required. For example, a common service delivery model for our larger hotel clients is a dedicated team approach. For those clients who wish to outsource the end to end process with

American Express Global Business Travel, we can provide a Direct Operating Expense (DOE) pricing model. The methodology is based on actual salary costs (or agreed upon cost per position) plus benefits. A percentage of all salary related costs is added for overhead (OH) and a management fee. Occasionally, OH costs are calculated as per head and the management fee may be initially calculated as percentage of salary related costs, but may be fixed based on range of volume, etc.

Alternative solutions like a dedicated team approach may include value added benefits such as ongoing program management to support the growth and adoption of the SIN 561599L Lodging Negotiations and Management

Services program and key linkage to technology solution for database management, reporting and transparency of data (or information management). We are also able to structure our solution through variable, on-demand resources or a hybrid configuration of dedicated and on-demand staff.

We operate within a transparent model, whether transactional or through a dedicated approach. We look forward to discussing your specific needs. Our goal is to partner with you in managing your hotel spend, realizing savings and compliance through centralized sourcing, expert contract negotiations, professional marketing /change management support and data integration. We welcome the opportunity to assess your specific needs and requirements to recommend the solution that best meets your goals and objectives.

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The prices below are inclusive of the Industrial Funding Fee (IFF). American Express acknowledges that the

Service Contract Act applies to SIN 561599L

Service Description Unit of Issue Commercial Rate GSA Rate

Phase 1 - Sourcing/Negotiations Per RFP $ 120.75 $ 105.00

E2E Lodging Services

Agreed upon Scope & Timeline Detailed Spend Analysis to include both Travel and Card

Comprehensive Review Solicitation List

RFP Administration Bid Evaluation

Target Top 3,000 Properties Two Bid Evaluations with property level benchmarking

Chain Deals Distribution of property acceptance/decline

Rate Loading File Exports

Production of Online Web Directory Wrap up meeting with custom impact analysis

Auditing Per Audit $ 12.50 $ 10.75

Comprehensive Rate Audit

Squatter Audit Phase 2 - Supplier Marketing/Traveler Communications Per Hour $ 155.00 $ 135.00

Manage and maintain daily operation Promote use of GSA Hotel program

Development & deliver of marketing collateral Phase 3 - Data Ongoing Program Management & Data Reporting

Implementation Build & Testing1 Platform (Reporting)

Maintenance

Once

Monthly

110,000.00 $

4,600.00 $

95,000.00

4,000.00

Ongoing Performance Reporting - Analysis & Delivery of the following reports: Usage Report, Lodging Data, Inventory, Distribution Channel, Implementation Status, Performance

Review, Benchmark Analysis, and Rate Channel Distribution

Quarterly Fee

22,000.00

19,000.00 1 Implementation is inclusive of 10 data feeds, each additional feed will be billed at one time implementation fee of $3,000